1st Line Support Jobs in Ipswich

First Line Support
Suffolk > Ipswich

The median First Line Support salary in Ipswich is £26,250 per year, according to job vacancies posted during the 6 months leading to 21 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
21 May 2025		 Same period 2024 Same period 2023
Rank 13 29 27
Rank change year-on-year +16 -2 -5
Permanent jobs requiring a 1st Line Support 14 2 1
As % of all permanent jobs advertised in Ipswich 15.56% 0.96% 0.76%
As % of the Job Titles category 15.73% 0.98% 0.97%
Number of salaries quoted 11 2 1
10th Percentile - - -
25th Percentile £25,500 £20,250 -
Median annual salary (50th Percentile) £26,250 £21,500 £25,000
Median % change year-on-year +22.09% -14.00% -
75th Percentile £26,875 £22,750 -
90th Percentile - - -
Suffolk median annual salary £26,250 £22,500 £25,000
% change year-on-year +16.67% -10.00% -

All Permanent IT Job Vacancies
Ipswich

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Ipswich. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Ipswich with a recognized job title 89 205 103
% of permanent jobs with a recognized job title 98.89% 98.09% 78.63%
Number of salaries quoted 75 157 66
10th Percentile £25,625 £25,500 £25,000
25th Percentile £29,000 £28,000 £30,898
Median annual salary (50th Percentile) £47,500 £47,500 £51,750
Median % change year-on-year - -8.21% +18.29%
75th Percentile £57,250 £57,500 £70,000
90th Percentile £65,000 £75,000 £81,875
Suffolk median annual salary £65,000 £40,000 £37,500
% change year-on-year +62.50% +6.67% -11.76%

1st Line Support
Job Vacancy Trend in Ipswich

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Ipswich.

Job vacancy trend for 1st Line Support in Ipswich

1st Line Support
Salary Trend in Ipswich

3-month moving average salary quoted in jobs citing 1st Line Support in Ipswich.

Salary trend for 1st Line Support in Ipswich

1st Line Support Skill Set
Top 17 Co-occurring Skills and Capabilities in Ipswich

For the 6 months to 21 May 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Ipswich region featuring 1st Line Support in the job title.

1 14 (100.00%) Social Skills
2 13 (92.86%) Customer Service
2 13 (92.86%) Microsoft
2 13 (92.86%) Microsoft 365
3 11 (78.57%) Problem-Solving
4 10 (71.43%) Analytical Skills
4 10 (71.43%) Active Directory
4 10 (71.43%) Microsoft Certification
4 10 (71.43%) A+ Certification
4 10 (71.43%) Service Management
5 3 (21.43%) Service Delivery
5 3 (21.43%) Firewall
5 3 (21.43%) Wi-Fi
5 3 (21.43%) Azure
5 3 (21.43%) Remote Monitoring and Management
6 1 (7.14%) Kalman Filter
6 1 (7.14%) ISMS

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Ipswich by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 13 (92.86%) Microsoft 365
2 3 (21.43%) Azure
Communications & Networking
1 3 (21.43%) Firewall
1 3 (21.43%) Wi-Fi
General
1 14 (100.00%) Social Skills
2 10 (71.43%) Analytical Skills
Processes & Methodologies
1 13 (92.86%) Customer Service
2 11 (78.57%) Problem-Solving
3 10 (71.43%) Service Management
4 3 (21.43%) Remote Monitoring and Management
4 3 (21.43%) Service Delivery
5 1 (7.14%) ISMS
5 1 (7.14%) Kalman Filter
Qualifications
1 10 (71.43%) A+ Certification
1 10 (71.43%) Microsoft Certification
System Software
1 10 (71.43%) Active Directory
Vendors
1 13 (92.86%) Microsoft
6 1st Line Support jobs in the East of England