The median annual salary for a 1st Line Support was £18,750 in advertised job vacancies in Suffolk during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
East of England / Suffolk
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 58 62 69
Rank change year-on-year +4 +7  
Permanent jobs requiring a 1st Line Support 2 1 5
As % of all permanent IT jobs advertised in Suffolk 0.50% 0.18% 0.75%
As % of the Job Titles category 0.51% 0.18% 0.76%
Number of salaries quoted 2 1 5
Median salary £18,750 £16,500 £22,000
Median salary % change year-on-year +13.63% -25.00%  
UK excluding London median salary £21,000 £20,000 £20,250
% change year-on-year +5.00% -1.23%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Suffolk. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Suffolk
Permanent job vacancies with a job title containing a recognized job role 393 544 658
As % of all permanent IT job vacancies advertised in Suffolk 98.50% 97.84% 98.65%
Number of salaries quoted 365 509 615
Median salary £40,000 £36,000 £32,500
Median salary % change year-on-year +11.11% +10.76%  
90% offered a salary of more than £25,000 £25,000 £22,016
10% offered a salary of more than £52,500 £49,000 £55,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support
Job Vacancy Trend in Suffolk

The job posting trend of jobs advertised in Suffolk that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in Suffolk

1st Line Support
Salary Trend in Suffolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Suffolk.

Salary trend for 1st Line Support in Suffolk

1st Line Support
Job Locations in Suffolk

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Suffolk region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Ipswich +7 2 £18,750 +13.63%
1st Line Support
East of England

1st Line Support Skill Set
Top 28 Co-occurring IT Skills in Suffolk

For the 6 months to 24 June 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Suffolk region featuring 1st Line Support in the job title.

1 5 (50.00%) Windows
2 3 (30.00%) DHCP
2 3 (30.00%) DNS
2 3 (30.00%) Microsoft
2 3 (30.00%) Active Directory
2 3 (30.00%) Windows 7
3 2 (20.00%) VPN
3 2 (20.00%) Office 365
3 2 (20.00%) Mentoring
3 2 (20.00%) Driving Licence
3 2 (20.00%) Windows 10
3 2 (20.00%) Remote Desktop
3 2 (20.00%) SLA
3 2 (20.00%) LAN
3 2 (20.00%) WAN
3 2 (20.00%) Microsoft Office
3 2 (20.00%) ITIL
4 1 (10.00%) TCP/IP
4 1 (10.00%) Service Management
4 1 (10.00%) Retail
4 1 (10.00%) VLAN
4 1 (10.00%) SCCM
4 1 (10.00%) Windows Phone
4 1 (10.00%) Mobile Device Management
4 1 (10.00%) Network Monitoring
4 1 (10.00%) ITIL V3
4 1 (10.00%) Change Control
4 1 (10.00%) Apple

1st Line Support Skill Set
Co-occurring IT Skills in Suffolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (20.00%) Microsoft Office
Cloud Services
1 2 (20.00%) Office 365
Communications & Networking
1 3 (30.00%) DHCP
1 3 (30.00%) DNS
2 2 (20.00%) LAN
2 2 (20.00%) Remote Desktop
2 2 (20.00%) VPN
2 2 (20.00%) WAN
3 1 (10.00%) TCP/IP
3 1 (10.00%) VLAN
General
1 1 (10.00%) Retail
Miscellaneous
1 2 (20.00%) Driving Licence
Operating Systems
1 5 (50.00%) Windows
2 3 (30.00%) Windows 7
3 2 (20.00%) Windows 10
4 1 (10.00%) Windows Phone
Processes & Methodologies
1 2 (20.00%) ITIL
1 2 (20.00%) Mentoring
2 1 (10.00%) Change Control
2 1 (10.00%) ITIL V3
2 1 (10.00%) Mobile Device Management
2 1 (10.00%) Network Monitoring
2 1 (10.00%) Service Management
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 3 (30.00%) Active Directory
Systems Management
1 1 (10.00%) SCCM
Vendors
1 3 (30.00%) Microsoft
2 1 (10.00%) Apple