Period
to 23 November 2017

The median annual salary for a 1st Line Support was £17,500 in advertised job vacancies in Suffolk during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
East of England > Suffolk
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 68 84 82
Rank change year-on-year +16 -2 +1
Permanent jobs requiring a 1st Line Support 7 5 1
As % of all permanent IT jobs advertised in Suffolk 1.23% 0.51% 0.11%
As % of the Job Titles category 1.25% 0.51% 0.11%
Number of salaries quoted 6 5 1
Suffolk median annual salary £17,500 £17,000 £20,000
Median salary % change year-on-year +2.94% -15.00% -5.88%
10th Percentile £16,500 £16,500 £19,000
90th Percentile £20,250 £19,200 £21,000
East of England median annual salary £20,500 £21,000 £21,000
% change year-on-year -2.38% - +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Suffolk. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Suffolk
Permanent vacancies in Suffolk with a recognized job title 559 971 870
% of permanent IT jobs with a recognized job title 98.59% 99.08% 97.64%
Number of salaries quoted 526 849 752
Suffolk median annual salary £40,000 £35,000 £39,000
Median salary % change year-on-year +14.29% -10.26% -2.50%
10th Percentile £23,250 £22,750 £23,025
90th Percentile £58,750 £57,500 £59,515
East of England median annual salary £45,000 £45,000 £43,750
% change year-on-year - +2.86% +2.94%

1st Line Support
Job Vacancy Trend in Suffolk

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Suffolk.

Job vacancy trend for 1st Line Support in Suffolk

1st Line Support
Salary Trend in Suffolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Suffolk.

Salary trend for 1st Line Support in Suffolk

1st Line Support
Job Locations in Suffolk

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Suffolk region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Ipswich +14 6 £17,500 +2.94%
1st Line Support
East of England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Suffolk

For the 6 months to 23 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Suffolk region featuring 1st Line Support in the job title.

1 5 (71.43%) Microsoft
1 5 (71.43%) Active Directory
1 5 (71.43%) Windows
2 3 (42.86%) ITIL
2 3 (42.86%) Change Control
2 3 (42.86%) VLAN
2 3 (42.86%) Network Monitoring
2 3 (42.86%) Service Management
2 3 (42.86%) DHCP
2 3 (42.86%) TCP/IP
2 3 (42.86%) DNS
2 3 (42.86%) SLA
3 2 (28.57%) Windows 7
4 1 (14.29%) SAP HANA
4 1 (14.29%) Office 365
4 1 (14.29%) Business Transformation
4 1 (14.29%) Windows Server 2012
4 1 (14.29%) Oracle Database
4 1 (14.29%) Oracle EBS R12
4 1 (14.29%) NetSuite
4 1 (14.29%) Oracle Database 11g
4 1 (14.29%) jQuery
4 1 (14.29%) PowerShell
4 1 (14.29%) Infor
4 1 (14.29%) Windows Server 2008
4 1 (14.29%) FinancialForce
4 1 (14.29%) Windows 10
4 1 (14.29%) IFS
4 1 (14.29%) Xero
4 1 (14.29%) Dynamics NAV

1st Line Support Skill Set
Co-occurring IT Skills in Suffolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (14.29%) Microsoft Office
Business Applications
1 1 (14.29%) Dynamics AX
1 1 (14.29%) Dynamics NAV
1 1 (14.29%) NetSuite
1 1 (14.29%) Oracle EBS
1 1 (14.29%) Oracle EBS R12
1 1 (14.29%) Unit4 Business World
Cloud Services
1 1 (14.29%) FinancialForce
1 1 (14.29%) Office 365
Communications & Networking
1 3 (42.86%) DHCP
1 3 (42.86%) DNS
1 3 (42.86%) TCP/IP
1 3 (42.86%) VLAN
Database & Business Intelligence
1 1 (14.29%) Oracle Database
1 1 (14.29%) Oracle Database 11g
1 1 (14.29%) SAP HANA
1 1 (14.29%) SQL Server
General
1 1 (14.29%) Advertising
1 1 (14.29%) Finance
1 1 (14.29%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (14.29%) HTML
1 1 (14.29%) jQuery
Operating Systems
1 5 (71.43%) Windows
2 2 (28.57%) Windows 7
3 1 (14.29%) Windows 10
3 1 (14.29%) Windows Server 2008
3 1 (14.29%) Windows Server 2012
Processes & Methodologies
1 3 (42.86%) Change Control
1 3 (42.86%) ITIL
1 3 (42.86%) Network Monitoring
1 3 (42.86%) Service Management
2 1 (14.29%) Business Transformation
2 1 (14.29%) ERP
Programming Languages
1 1 (14.29%) JavaScript
1 1 (14.29%) PowerShell
1 1 (14.29%) SQL
1 1 (14.29%) VBScript
Quality Assurance & Compliance
1 3 (42.86%) SLA
System Software
1 5 (71.43%) Active Directory
Vendors
1 5 (71.43%) Microsoft
2 1 (14.29%) Epicor
2 1 (14.29%) IFS
2 1 (14.29%) Infor
2 1 (14.29%) JD Edwards
2 1 (14.29%) Oracle
2 1 (14.29%) Sage
2 1 (14.29%) Salesforce.com
2 1 (14.29%) SAP
2 1 (14.29%) Xero