2nd Line Service Desk Analyst Jobs in Lancashire

Second Line Service Desk Analyst
North West > Lancashire

The median Second Line Service Desk Analyst salary in Lancashire is £30,000 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 78 - 118
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Service Desk Analyst 8 0 3
As % of all permanent jobs advertised in Lancashire 0.62% - 0.23%
As % of the Job Titles category 0.67% - 0.24%
Number of salaries quoted 8 0 0
10th Percentile £24,250 - -
25th Percentile £27,063 - -
Median annual salary (50th Percentile) £30,000 - -
75th Percentile £32,000 - -
90th Percentile - - -
North West median annual salary £30,000 £32,217 £28,500
% change year-on-year -6.88% +13.04% +20.00%

All Permanent IT Job Vacancies
Lancashire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Lancashire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Lancashire with a recognized job title 1,195 569 1,240
% of permanent jobs with a recognized job title 92.78% 81.99% 94.73%
Number of salaries quoted 1,019 363 370
10th Percentile £28,000 £27,000 £24,000
25th Percentile £32,500 £36,250 £31,000
Median annual salary (50th Percentile) £45,000 £46,654 £42,500
Median % change year-on-year -3.55% +9.77% +4.29%
75th Percentile £60,741 £57,500 £57,500
90th Percentile £75,000 £63,750 £69,885
North West median annual salary £50,000 £54,882 £52,500
% change year-on-year -8.90% +4.54% +10.53%

2nd Line Service Desk Analyst
Job Vacancy Trend in Lancashire

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Lancashire.

Job vacancy trend for 2nd Line Service Desk Analyst in Lancashire

2nd Line Service Desk Analyst
Salary Trend in Lancashire

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst in Lancashire.

Salary trend for 2nd Line Service Desk Analyst in Lancashire

2nd Line Service Desk Analyst
Job Locations in Lancashire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Service Desk Analyst within the Lancashire region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Chorley - 2 £25,500 -
Preston - 1 £32,000 -
2nd Line Service Desk Analyst
North West

2nd Line Service Desk Analyst Skill Set
Top 20 Co-occurring Skills and Capabilities in Lancashire

For the 6 months to 3 May 2024, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Lancashire region featuring 2nd Line Service Desk Analyst in the job title.

1 5 (62.50%) SLA
2 4 (50.00%) Microsoft
2 4 (50.00%) Active Directory
2 4 (50.00%) Microsoft Office
2 4 (50.00%) ITIL
2 4 (50.00%) Windows
2 4 (50.00%) ITSM
2 4 (50.00%) Android
2 4 (50.00%) Microsoft 365
2 4 (50.00%) ServiceNow
2 4 (50.00%) ITIL Foundation Certificate
2 4 (50.00%) Social Skills
2 4 (50.00%) DNS
3 3 (37.50%) Degree
3 3 (37.50%) Microsoft Exchange
3 3 (37.50%) VoIP
3 3 (37.50%) TCP/IP
4 2 (25.00%) Customer Experience
4 2 (25.00%) Customer Service
5 1 (12.50%) E-Commerce

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Lancashire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (37.50%) Microsoft Exchange
Applications
1 4 (50.00%) Microsoft Office
Cloud Services
1 4 (50.00%) Microsoft 365
Communications & Networking
1 4 (50.00%) DNS
2 3 (37.50%) TCP/IP
2 3 (37.50%) VoIP
General
1 4 (50.00%) Social Skills
Operating Systems
1 4 (50.00%) Android
1 4 (50.00%) Windows
Processes & Methodologies
1 4 (50.00%) ITIL
1 4 (50.00%) ITSM
2 2 (25.00%) Customer Experience
2 2 (25.00%) Customer Service
3 1 (12.50%) E-Commerce
Qualifications
1 4 (50.00%) ITIL Foundation Certificate
2 3 (37.50%) Degree
Quality Assurance & Compliance
1 5 (62.50%) SLA
System Software
1 4 (50.00%) Active Directory
Vendors
1 4 (50.00%) Microsoft
1 4 (50.00%) ServiceNow