Period
to 17 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Lancashire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 January 2019 with a comparison to the same period in the previous 2 years.

Service Management
North West > Lancashire
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 46 61 66
Rank change year-on-year +15 +5 +7
Permanent jobs citing Service Management 24 19 19
As % of all permanent IT jobs advertised in Lancashire 3.35% 2.31% 2.03%
As % of the Processes & Methodologies category 3.90% 2.62% 2.23%
Number of salaries quoted 24 20 20
Lancashire median annual salary £48,069 £33,750 £41,250
Median salary % change year-on-year +42.43% -18.18% +26.92%
10th Percentile £33,221 £17,500 £26,100
90th Percentile £71,824 £52,500 £50,875
North West median annual salary £50,375 £45,000 £45,000
% change year-on-year +11.94% - +10.43%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Lancashire with a requirement for process or methodology skills.

All Process and Methodology Skills
Lancashire
Permanent vacancies with a requirement for process or methodology skills 615 725 853
As % of all permanent IT jobs advertised in Lancashire 85.89% 88.31% 91.33%
Number of salaries quoted 497 585 783
Lancashire median annual salary £40,000 £35,500 £37,500
Median salary % change year-on-year +12.68% -5.33% +7.14%
10th Percentile £25,000 £23,100 £22,750
90th Percentile £63,284 £56,250 £48,750
North West median annual salary £45,000 £44,471 £40,000
% change year-on-year +1.19% +11.18% -

Service Management
Job Vacancy Trend in Lancashire

Job postings citing Service Management as a percentage of all IT jobs advertised in Lancashire.

Job vacancy trend for Service Management in Lancashire

Service Management
Salary Trend in Lancashire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Lancashire.

Salary trend for Service Management in Lancashire

Service Management
Salary Histogram in Lancashire

The salary distribution of IT jobs citing Service Management in Lancashire over the 6 months to 17 January 2019.

Salary histogram for Service Management in Lancashire

Service Management
Job Locations in Lancashire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Lancashire region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Blackpool - 15 £60,684 -
Chorley +2 6 £45,000 +28.57% 1
Preston +12 3 £18,000 +2.86%
Service Management
North West

For the 6 months to 17 January 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Lancashire region with a requirement for Service Management.

1 15 (62.50%) Agile Software Development
2 12 (50.00%) Service Delivery
2 12 (50.00%) Mentoring
2 12 (50.00%) Coaching
3 10 (41.67%) Analytical Skills
3 10 (41.67%) Service Delivery Management
3 10 (41.67%) ITIL
4 8 (33.33%) ITSM
4 8 (33.33%) Service Design
5 7 (29.17%) Problem-Solving
5 7 (29.17%) SLA
6 6 (25.00%) Process Improvement
7 5 (20.83%) Continuous Improvement
7 5 (20.83%) User Experience
7 5 (20.83%) Supplier Management
8 4 (16.67%) Incident Management
8 4 (16.67%) Finance
8 4 (16.67%) Scrum
8 4 (16.67%) People Management
8 4 (16.67%) ITIL V3
8 4 (16.67%) Business Process Improvement
8 4 (16.67%) Analytics
9 3 (12.50%) Waterfall
9 3 (12.50%) SC Cleared
9 3 (12.50%) Security Cleared
9 3 (12.50%) Smart Meter
9 3 (12.50%) Digital Transformation Programme
9 3 (12.50%) Infrastructure Engineering
9 3 (12.50%) VMware
9 3 (12.50%) Microsoft

Service Management
Co-occurring IT Skills in Lancashire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.17%) SharePoint
Applications
1 2 (8.33%) Microsoft Excel
Cloud Services
1 2 (8.33%) SaaS
Communications & Networking
1 2 (8.33%) Wireless
2 1 (4.17%) Network Security
Development Applications
1 1 (4.17%) GitLab
General
1 4 (16.67%) Finance
2 2 (8.33%) Retail
Job Titles
1 13 (54.17%) Service Manager
2 7 (29.17%) Delivery Manager
3 6 (25.00%) IT Manager
3 6 (25.00%) IT Services Manager
4 5 (20.83%) Services Delivery Manager
5 4 (16.67%) Infrastructure Engineer
6 3 (12.50%) Analyst
6 3 (12.50%) Infrastructure Support
6 3 (12.50%) Infrastructure Support Engineer
6 3 (12.50%) Server Engineer
6 3 (12.50%) Server Support
6 3 (12.50%) Server Support Engineer
6 3 (12.50%) Support Engineer
7 2 (8.33%) Agile Delivery Manager
7 2 (8.33%) Customer Analyst
7 2 (8.33%) Linux Engineer
7 2 (8.33%) Linux Infrastructure Engineer
7 2 (8.33%) Linux Server Engineer
7 2 (8.33%) Linux Support
7 2 (8.33%) Linux Support Engineer
Libraries, Frameworks & Software Standards
1 2 (8.33%) Middleware
2 1 (4.17%) JSON
2 1 (4.17%) RESTful
2 1 (4.17%) SOAP
2 1 (4.17%) XML
Miscellaneous
1 10 (41.67%) Analytical Skills
2 5 (20.83%) User Experience
3 3 (12.50%) Smart Meter
4 1 (4.17%) Clustering
4 1 (4.17%) Management Information System
4 1 (4.17%) Smartphone
Operating Systems
1 2 (8.33%) Linux
1 2 (8.33%) Red Hat Enterprise Linux
1 2 (8.33%) Windows
1 2 (8.33%) Windows Server
1 2 (8.33%) Windows Server 2003
1 2 (8.33%) Windows Server 2008
1 2 (8.33%) Windows Server 2012
Processes & Methodologies
1 15 (62.50%) Agile Software Development
2 12 (50.00%) Coaching
2 12 (50.00%) Mentoring
2 12 (50.00%) Service Delivery
3 10 (41.67%) ITIL
3 10 (41.67%) Service Delivery Management
4 8 (33.33%) ITSM
4 8 (33.33%) Service Design
5 7 (29.17%) Problem-Solving
6 6 (25.00%) Process Improvement
7 5 (20.83%) Continuous Improvement
7 5 (20.83%) Supplier Management
8 4 (16.67%) Analytics
8 4 (16.67%) Business Process Improvement
8 4 (16.67%) Incident Management
8 4 (16.67%) ITIL V3
8 4 (16.67%) People Management
8 4 (16.67%) Scrum
9 3 (12.50%) Business Analysis
9 3 (12.50%) Waterfall
Qualifications
1 3 (12.50%) SC Cleared
1 3 (12.50%) Security Cleared
2 1 (4.17%) CESG Certified Professional
2 1 (4.17%) CISSP
2 1 (4.17%) CITP
2 1 (4.17%) DV Cleared
2 1 (4.17%) IISP
2 1 (4.17%) ISEB
2 1 (4.17%) ISEB Practitioner
2 1 (4.17%) ITIL Certification
2 1 (4.17%) MBCS
Quality Assurance & Compliance
1 7 (29.17%) SLA
2 1 (4.17%) QA
System Software
1 3 (12.50%) Active Directory
2 1 (4.17%) VMware ESXi
2 1 (4.17%) VMware Infrastructure
Systems Management
1 1 (4.17%) Microsoft Clustering
1 1 (4.17%) Puppet
1 1 (4.17%) vMotion
Vendors
1 3 (12.50%) Microsoft
1 3 (12.50%) VMware
2 2 (8.33%) HP
2 2 (8.33%) Red Hat
3 1 (4.17%) Remedy