Period
to 19 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Lancashire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 November 2018 with a comparison to the same period in the previous 2 years.

Service Management
North West > Lancashire
6 months to
19 Nov 2018
Same period 2017 Same period 2016
Rank 52 69 60
Rank change year-on-year +17 -9 +23
Permanent jobs citing Service Management 21 11 25
As % of all permanent IT jobs advertised in Lancashire 2.71% 1.25% 2.75%
As % of the Processes & Methodologies category 3.14% 1.44% 3.05%
Number of salaries quoted 21 10 26
Lancashire median annual salary £45,000 £17,500 £45,000
Median salary % change year-on-year +157.14% -61.11% +100.00%
10th Percentile £20,000 £17,500 £26,250
90th Percentile £71,824 £52,500 £54,375
North West median annual salary £49,248 £45,000 £45,000
% change year-on-year +9.44% - +4.65%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Lancashire with a requirement for process or methodology skills.

All Process and Methodology Skills
Lancashire
Permanent vacancies with a requirement for process or methodology skills 668 764 821
As % of all permanent IT jobs advertised in Lancashire 86.19% 86.82% 90.32%
Number of salaries quoted 540 617 735
Lancashire median annual salary £37,500 £35,000 £37,500
Median salary % change year-on-year +7.14% -6.67% +7.14%
10th Percentile £25,000 £23,550 £23,750
90th Percentile £60,000 £52,500 £52,500
North West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

Service Management
Job Vacancy Trend in Lancashire

Job postings citing Service Management as a percentage of all IT jobs advertised in Lancashire.

Job vacancy trend for Service Management in Lancashire

Service Management
Salary Trend in Lancashire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Lancashire.

Salary trend for Service Management in Lancashire

Service Management
Salary Histogram in Lancashire

The salary distribution of IT jobs citing Service Management in Lancashire over the 6 months to 19 November 2018.

Salary histogram for Service Management in Lancashire

Service Management
Job Locations in Lancashire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Lancashire region over the 6 months to 19 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Blackpool - 12 £55,083 - 2
Chorley - 5 £45,000 - 1
Preston +13 4 £19,000 +8.57%
Service Management
North West

For the 6 months to 19 November 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Lancashire region with a requirement for Service Management.

1 12 (57.14%) Agile Software Development
2 11 (52.38%) Service Delivery
3 10 (47.62%) ITIL
4 9 (42.86%) Mentoring
4 9 (42.86%) Coaching
4 9 (42.86%) Service Delivery Management
5 8 (38.10%) ITSM
6 7 (33.33%) SLA
6 7 (33.33%) Service Design
6 7 (33.33%) Analytical Skills
7 6 (28.57%) Process Improvement
8 5 (23.81%) User Experience
8 5 (23.81%) Continuous Improvement
9 4 (19.05%) ITIL V3
9 4 (19.05%) Business Process Improvement
9 4 (19.05%) Supplier Management
9 4 (19.05%) People Management
9 4 (19.05%) Problem-Solving
9 4 (19.05%) Scrum
9 4 (19.05%) Incident Management
9 4 (19.05%) Finance
9 4 (19.05%) Microsoft
10 3 (14.29%) Active Directory
10 3 (14.29%) Microsoft Excel
10 3 (14.29%) Business Analysis
10 3 (14.29%) VMware
10 3 (14.29%) SC Cleared
10 3 (14.29%) Security Cleared
10 3 (14.29%) Smart Meter
10 3 (14.29%) Waterfall

Service Management
Co-occurring IT Skills in Lancashire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.76%) SharePoint
Applications
1 3 (14.29%) Microsoft Excel
2 1 (4.76%) Microsoft Office
Cloud Services
1 2 (9.52%) SaaS
Communications & Networking
1 2 (9.52%) Wireless
2 1 (4.76%) Network Security
Development Applications
1 1 (4.76%) GitLab
General
1 4 (19.05%) Finance
2 2 (9.52%) Retail
3 1 (4.76%) Law
3 1 (4.76%) Legal
Job Titles
1 12 (57.14%) Service Manager
2 7 (33.33%) Delivery Manager
3 6 (28.57%) IT Manager
3 6 (28.57%) IT Services Manager
4 5 (23.81%) Services Delivery Manager
5 4 (19.05%) Analyst
6 2 (9.52%) Agile Delivery Manager
6 2 (9.52%) Customer Analyst
6 2 (9.52%) Infrastructure Engineer
6 2 (9.52%) Infrastructure Support
6 2 (9.52%) Infrastructure Support Engineer
6 2 (9.52%) Server Engineer
6 2 (9.52%) Server Support
6 2 (9.52%) Server Support Engineer
6 2 (9.52%) Service Analyst
6 2 (9.52%) Service Desk Analyst
6 2 (9.52%) Support Engineer
7 1 (4.76%) IT Analyst
7 1 (4.76%) ITIL Business Analyst
7 1 (4.76%) Linux Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 1 (4.76%) JSON
1 1 (4.76%) Middleware
1 1 (4.76%) RESTful
1 1 (4.76%) SOAP
1 1 (4.76%) XML
Miscellaneous
1 7 (33.33%) Analytical Skills
2 5 (23.81%) User Experience
3 3 (14.29%) Smart Meter
4 1 (4.76%) Clustering
4 1 (4.76%) Management Information System
Operating Systems
1 2 (9.52%) Windows
1 2 (9.52%) Windows Server 2008
1 2 (9.52%) Windows Server 2012
2 1 (4.76%) Linux
2 1 (4.76%) Red Hat Enterprise Linux
2 1 (4.76%) Windows Server
2 1 (4.76%) Windows Server 2003
Processes & Methodologies
1 12 (57.14%) Agile Software Development
2 11 (52.38%) Service Delivery
3 10 (47.62%) ITIL
4 9 (42.86%) Coaching
4 9 (42.86%) Mentoring
4 9 (42.86%) Service Delivery Management
5 8 (38.10%) ITSM
6 7 (33.33%) Service Design
7 6 (28.57%) Process Improvement
8 5 (23.81%) Continuous Improvement
9 4 (19.05%) Business Process Improvement
9 4 (19.05%) Incident Management
9 4 (19.05%) ITIL V3
9 4 (19.05%) People Management
9 4 (19.05%) Problem-Solving
9 4 (19.05%) Scrum
9 4 (19.05%) Supplier Management
10 3 (14.29%) Analytics
10 3 (14.29%) Business Analysis
10 3 (14.29%) Waterfall
Qualifications
1 3 (14.29%) SC Cleared
1 3 (14.29%) Security Cleared
2 1 (4.76%) CESG Certified Professional
2 1 (4.76%) CISSP
2 1 (4.76%) CITP
2 1 (4.76%) DV Cleared
2 1 (4.76%) IISP
2 1 (4.76%) ISEB
2 1 (4.76%) ISEB Practitioner
2 1 (4.76%) ITIL Certification
2 1 (4.76%) MBCS
Quality Assurance & Compliance
1 7 (33.33%) SLA
2 1 (4.76%) QA
System Software
1 3 (14.29%) Active Directory
2 2 (9.52%) VMware Infrastructure
3 1 (4.76%) VMware ESXi
3 1 (4.76%) XenApp
Systems Management
1 1 (4.76%) Microsoft Clustering
1 1 (4.76%) Puppet
1 1 (4.76%) vMotion
Vendors
1 4 (19.05%) Microsoft
2 3 (14.29%) VMware
3 1 (4.76%) Cisco
3 1 (4.76%) Citrix
3 1 (4.76%) HP
3 1 (4.76%) Red Hat
3 1 (4.76%) Remedy