1st Line Support Job Trends in Leicester

First Line Support
Leicestershire > Leicester

The median First Line Support salary in Leicester is £24,000 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
14 Jan 2026		 Same period 2025 Same period 2024
Rank 31 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st Line Support 7 0 0
As % of all permanent jobs in Leicester 2.05% - -
As % of the Job Titles category 2.19% - -
Number of salaries quoted 7 0 0
10th Percentile £15,704 - -
25th Percentile £19,852 - -
Median annual salary (50th Percentile) £24,000 - -
75th Percentile - - -
90th Percentile - - -
Leicestershire median annual salary £24,000 - £23,500
% change year-on-year - - -4.08%

All Permanent IT Job Roles
Leicester

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Leicester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Leicester with a recognized job title 320 171 287
% of permanent jobs with a recognized job title 93.57% 91.44% 95.67%
Number of salaries quoted 246 100 247
10th Percentile £30,000 £28,975 £26,250
25th Percentile £35,000 £37,188 £36,500
Median annual salary (50th Percentile) £45,000 £50,500 £50,000
Median % change year-on-year -10.89% +1.00% +5.26%
75th Percentile £60,000 £62,500 £60,000
90th Percentile £70,000 £77,050 £67,500
Leicestershire median annual salary £45,000 £45,000 £49,990
% change year-on-year - -9.98% +8.38%

1st Line Support
Job Vacancy Trend in Leicester

Historical trend showing the proportion of permanent IT job postings featuring '1st Line Support' in the job title relative to all permanent IT jobs advertised in Leicester.

1st Line Support job vacancy trend in Leicester

1st Line Support
Salary Trend in Leicester

Salary distribution trend for 1st Line Support job vacancies in Leicester.

Salary distribution trend for 1st Line Support job vacancies in Leicester

1st Line Support Skill Set
Top 14 Co-Occurring Skills & Capabilities in Leicester

For the 6 months to 14 January 2026, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Leicester region featuring 1st Line Support in the job title.

1 5 (71.43%) Continuous Improvement
1 5 (71.43%) Customer Service
1 5 (71.43%) ITIL
2 2 (28.57%) Collaborative Culture
2 2 (28.57%) Customer Engagement
2 2 (28.57%) Customer Experience
2 2 (28.57%) Data Management
2 2 (28.57%) Degree
2 2 (28.57%) Digital Marketing
2 2 (28.57%) E-Commerce
2 2 (28.57%) Information Security
2 2 (28.57%) Master's Degree
2 2 (28.57%) Mathematics
2 2 (28.57%) Problem-Solving

1st Line Support Skill Set
Co-Occurring Skills & Capabilities in Leicester by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

General
1 5 (71.43%) Social Skills
2 2 (28.57%) Marketing
Miscellaneous
1 5 (71.43%) Onboarding
2 2 (28.57%) Self-Motivation
Processes & Methodologies
1 5 (71.43%) Continuous Improvement
1 5 (71.43%) Customer Service
1 5 (71.43%) ITIL
2 2 (28.57%) Collaborative Culture
2 2 (28.57%) Customer Engagement
2 2 (28.57%) Customer Experience
2 2 (28.57%) Data Management
2 2 (28.57%) Digital Marketing
2 2 (28.57%) E-Commerce
2 2 (28.57%) Information Security
2 2 (28.57%) Mathematics
2 2 (28.57%) Problem-Solving
Qualifications
1 2 (28.57%) Degree
1 2 (28.57%) Master's Degree
63 1st Line Support jobs in England