Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Leicester with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Leicestershire > Leicester
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 59 34 64
Rank change year-on-year -25 +30 -4
Permanent jobs citing SLA 6 65 18
As % of all permanent IT jobs advertised in Leicester 1.08% 7.83% 2.18%
As % of the Quality Assurance & Compliance category 12.00% 43.05% 16.67%
Number of salaries quoted 6 56 14
Leicester median annual salary £29,500 £55,000 £30,000
Median salary % change year-on-year -46.36% +83.33% -25.00%
10th Percentile £27,375 £31,375 £23,500
90th Percentile £39,250 £67,500 £49,500
Leicestershire median annual salary £29,000 £52,500 £25,000
% change year-on-year -44.76% +110.00% -34.21%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leicester with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Leicester
Permanent vacancies with a requirement for quality assurance or compliance skills 50 151 108
As % of all permanent IT jobs advertised in Leicester 8.96% 18.19% 13.09%
Number of salaries quoted 45 127 79
Leicester median annual salary £36,500 £42,500 £38,500
Median salary % change year-on-year -14.12% +10.39% -10.72%
10th Percentile £27,200 £27,650 £21,500
90th Percentile £60,000 £63,000 £54,841
Leicestershire median annual salary £37,500 £42,000 £40,000
% change year-on-year -10.71% +5.00% -

SLA
Job Vacancy Trend in Leicester

Job postings citing SLA as a percentage of all IT jobs advertised in Leicester.

Job vacancy trend for SLA in Leicester

SLA
Salary Trend in Leicester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Leicester.

Salary trend for SLA in Leicester

SLA
Salary Histogram in Leicester

The salary distribution of IT jobs citing SLA in Leicester over the 6 months to 20 November 2017.

Salary histogram for SLA in Leicester

For the 6 months to 20 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leicester region with a requirement for SLA.

1 5 (83.33%) Windows
2 4 (66.67%) SQL Server
2 4 (66.67%) LAN
2 4 (66.67%) WAN
2 4 (66.67%) VMware
3 3 (50.00%) CRM
3 3 (50.00%) Statistics
3 3 (50.00%) ITIL
3 3 (50.00%) Microsoft
3 3 (50.00%) PCI DSS
3 3 (50.00%) SolarWinds
3 3 (50.00%) vSphere
3 3 (50.00%) Service Desk Management
3 3 (50.00%) Windows Server
3 3 (50.00%) Customer-Centric Approach
3 3 (50.00%) Customer-Centricity
4 2 (33.33%) TCP/IP
5 1 (16.67%) RDBMS
5 1 (16.67%) Cisco
5 1 (16.67%) MCSE
5 1 (16.67%) Active Directory
5 1 (16.67%) HP
5 1 (16.67%) Dell
5 1 (16.67%) Microsoft Certification
5 1 (16.67%) NetApp
5 1 (16.67%) Internet
5 1 (16.67%) Systems Management Server (SMS)
5 1 (16.67%) Wireless
5 1 (16.67%) VMware Certified Professional (VCP)
5 1 (16.67%) MCTS

SLA
Co-occurring IT Skills in Leicester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) MS Exchange
1 1 (16.67%) SharePoint
1 1 (16.67%) Skype for Business
Communications & Networking
1 4 (66.67%) LAN
1 4 (66.67%) WAN
2 2 (33.33%) TCP/IP
3 1 (16.67%) Internet
3 1 (16.67%) Wireless
Database & Business Intelligence
1 4 (66.67%) SQL Server
2 1 (16.67%) RDBMS
2 1 (16.67%) Relational Database
Job Titles
1 3 (50.00%) Service Desk Team Leader
1 3 (50.00%) Team Leader
2 1 (16.67%) 2nd Line Service Desk Analyst
2 1 (16.67%) Analyst
2 1 (16.67%) Infrastructure Manager
2 1 (16.67%) IT Engineer
2 1 (16.67%) IT Infrastructure Manager
2 1 (16.67%) IT Manager
2 1 (16.67%) IT Technical Manager
2 1 (16.67%) Service Analyst
2 1 (16.67%) Service Desk Analyst
2 1 (16.67%) Systems Engineer
2 1 (16.67%) Technical Analyst
2 1 (16.67%) Technical Infrastructure Manager
2 1 (16.67%) Technical Leader
2 1 (16.67%) Technical Manager
2 1 (16.67%) Technical Services Analyst
Miscellaneous
1 1 (16.67%) Clustering
Operating Systems
1 5 (83.33%) Windows
2 3 (50.00%) Windows Server
3 1 (16.67%) Windows 10
3 1 (16.67%) Windows 7
3 1 (16.67%) Windows Server 2008
3 1 (16.67%) Windows Server 2012
Processes & Methodologies
1 3 (50.00%) CRM
1 3 (50.00%) Customer-Centric Approach
1 3 (50.00%) Customer-Centricity
1 3 (50.00%) ITIL
1 3 (50.00%) Service Desk Management
1 3 (50.00%) Statistics
2 1 (16.67%) Mentoring
2 1 (16.67%) Network Load Balancing
2 1 (16.67%) Problem Management
2 1 (16.67%) Process Improvement
2 1 (16.67%) Root Cause Analysis
Programming Languages
1 1 (16.67%) T-SQL
Qualifications
1 1 (16.67%) MCITP
1 1 (16.67%) MCSE
1 1 (16.67%) MCTS
1 1 (16.67%) Microsoft Certification
1 1 (16.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (50.00%) PCI DSS
System Software
1 3 (50.00%) vSphere
2 1 (16.67%) Active Directory
2 1 (16.67%) Hyper-V
2 1 (16.67%) VMware Infrastructure
Systems Management
1 1 (16.67%) Microsoft Clustering
1 1 (16.67%) SCCM
1 1 (16.67%) Systems Management Server (SMS)
Vendors
1 4 (66.67%) VMware
2 3 (50.00%) Microsoft
2 3 (50.00%) SolarWinds
3 1 (16.67%) Cisco
3 1 (16.67%) Dell
3 1 (16.67%) HP
3 1 (16.67%) NetApp