Period
to 17 August 2018

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in Leicester during the 6 months to 17 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Leicestershire > Leicester
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 76 56 48
Rank change year-on-year -20 -8 +13
Permanent jobs requiring a Support Analyst 15 18 37
As % of all permanent IT jobs advertised in Leicester 2.29% 3.09% 4.79%
As % of the Job Titles category 2.37% 3.16% 4.87%
Number of salaries quoted 15 17 34
Leicester median annual salary £32,500 £35,000 £42,500
Median salary % change year-on-year -7.14% -17.65% +68.32%
10th Percentile £22,750 £19,000 £23,525
90th Percentile £37,500 £39,500 £44,100
Leicestershire median annual salary £31,750 £25,000 £35,500
% change year-on-year +27.00% -29.58% +42.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leicester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leicester
Permanent vacancies in Leicester with a recognized job title 633 570 760
% of permanent IT jobs with a recognized job title 96.79% 97.77% 98.32%
Number of salaries quoted 571 518 637
Leicester median annual salary £41,800 £37,500 £42,500
Median salary % change year-on-year +11.47% -11.76% +8.97%
10th Percentile £27,500 £22,500 £25,500
90th Percentile £58,750 £56,975 £57,500
Leicestershire median annual salary £40,000 £39,000 £40,000
% change year-on-year +2.56% -2.50% -

Support Analyst
Job Vacancy Trend in Leicester

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Leicester.

Job vacancy trend for Support Analyst in Leicester

Support Analyst
Salary Trend in Leicester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Leicester.

Salary trend for Support Analyst in Leicester

Support Analyst
Salary Histogram in Leicester

The salary distribution of IT jobs citing Support Analyst in Leicester over the 6 months to 17 August 2018.

Salary histogram for Support Analyst in Leicester

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Leicester

For the 6 months to 17 August 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Leicester region featuring Support Analyst in the job title.

1 8 (53.33%) Microsoft
2 7 (46.67%) SLA
2 7 (46.67%) Windows
3 6 (40.00%) SQL
3 6 (40.00%) Active Directory
4 5 (33.33%) Cisco
4 5 (33.33%) LAN
4 5 (33.33%) WAN
4 5 (33.33%) TCP/IP
5 4 (26.67%) SharePoint
5 4 (26.67%) SQL Server
5 4 (26.67%) Wireless
5 4 (26.67%) Windows Server 2012
5 4 (26.67%) Windows Server 2008
6 3 (20.00%) MCTS
6 3 (20.00%) MCITP
6 3 (20.00%) Hyper-V
6 3 (20.00%) T-SQL
6 3 (20.00%) MCSE
6 3 (20.00%) MS Exchange
6 3 (20.00%) Microsoft Certification
7 2 (13.33%) DNS
7 2 (13.33%) DHCP
7 2 (13.33%) Finance
7 2 (13.33%) ITIL
7 2 (13.33%) VMware
7 2 (13.33%) Office 365
7 2 (13.33%) Windows Server
7 2 (13.33%) VMware Infrastructure
8 1 (6.67%) Incident Management

Support Analyst Skill Set
Co-occurring IT Skills in Leicester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (26.67%) SharePoint
2 3 (20.00%) MS Exchange
Applications
1 1 (6.67%) Microsoft Office
Cloud Services
1 2 (13.33%) Office 365
2 1 (6.67%) Cloud Computing
2 1 (6.67%) G Suite
Communications & Networking
1 5 (33.33%) LAN
1 5 (33.33%) TCP/IP
1 5 (33.33%) WAN
2 4 (26.67%) Wireless
3 2 (13.33%) DHCP
3 2 (13.33%) DNS
4 1 (6.67%) Firewall
4 1 (6.67%) Internet
4 1 (6.67%) Intranet
4 1 (6.67%) Remote Desktop
4 1 (6.67%) SAN
4 1 (6.67%) VPN
4 1 (6.67%) WLAN
Database & Business Intelligence
1 4 (26.67%) SQL Server
General
1 2 (13.33%) Finance
2 1 (6.67%) Retail
Libraries, Frameworks & Software Standards
1 1 (6.67%) LDAP
Miscellaneous
1 1 (6.67%) CMDB
1 1 (6.67%) Data Centre
1 1 (6.67%) Replication
Operating Systems
1 7 (46.67%) Windows
2 4 (26.67%) Windows Server 2008
2 4 (26.67%) Windows Server 2012
3 2 (13.33%) Windows Server
4 1 (6.67%) Linux
4 1 (6.67%) Mac OS
4 1 (6.67%) Windows Server 2003
Processes & Methodologies
1 2 (13.33%) ITIL
2 1 (6.67%) Antivirus Management
2 1 (6.67%) Asset Management
2 1 (6.67%) Business Continuity
2 1 (6.67%) Business Development
2 1 (6.67%) Business Intelligence
2 1 (6.67%) Capacity Planning
2 1 (6.67%) Configuration Management
2 1 (6.67%) Hardware Maintenance
2 1 (6.67%) Incident Management
2 1 (6.67%) Information Security
2 1 (6.67%) Logistics
2 1 (6.67%) Patch Management
2 1 (6.67%) Problem-Solving
2 1 (6.67%) Root Cause Analysis
2 1 (6.67%) Runbook
2 1 (6.67%) Server Management
2 1 (6.67%) Stakeholder Management
Programming Languages
1 6 (40.00%) SQL
2 3 (20.00%) T-SQL
Qualifications
1 3 (20.00%) MCITP
1 3 (20.00%) MCSE
1 3 (20.00%) MCTS
1 3 (20.00%) Microsoft Certification
2 1 (6.67%) CCNA
2 1 (6.67%) CCNP
2 1 (6.67%) Cisco Certification
2 1 (6.67%) Computer Science Degree
2 1 (6.67%) Degree
Quality Assurance & Compliance
1 7 (46.67%) SLA
System Software
1 6 (40.00%) Active Directory
2 3 (20.00%) Hyper-V
3 2 (13.33%) VMware Infrastructure
4 1 (6.67%) vSphere
Vendors
1 8 (53.33%) Microsoft
2 5 (33.33%) Cisco
3 2 (13.33%) VMware
4 1 (6.67%) IBM
4 1 (6.67%) Juniper
4 1 (6.67%) Sophos
4 1 (6.67%) Veeam