Period
to 23 November 2017

The median annual salary for a 2nd Line Support was £28,000 in advertised job vacancies in Leicestershire during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
East Midlands > Leicestershire
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 68 95 94
Rank change year-on-year +27 -1 +14
Permanent jobs requiring a 2nd Line Support 21 19 18
As % of all permanent IT jobs advertised in Leicestershire 2.23% 1.28% 1.33%
As % of the Job Titles category 2.28% 1.30% 1.35%
Number of salaries quoted 27 13 17
Leicestershire median annual salary £28,000 £24,000 £24,000
Median salary % change year-on-year +16.67% - -2.04%
10th Percentile £23,500 £19,350 £18,750
90th Percentile £36,000 £40,800 £32,000
East Midlands median annual salary £25,250 £25,500 £24,000
% change year-on-year -0.98% +6.25% +4.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leicestershire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leicestershire
Permanent vacancies in Leicestershire with a recognized job title 921 1458 1334
% of permanent IT jobs with a recognized job title 97.98% 98.58% 98.45%
Number of salaries quoted 814 1249 1082
Leicestershire median annual salary £38,750 £41,000 £38,500
Median salary % change year-on-year -5.49% +6.49% -
10th Percentile £24,650 £25,000 £21,525
90th Percentile £56,250 £55,000 £55,000
East Midlands median annual salary £40,000 £40,000 £40,000

2nd Line Support
Job Vacancy Trend in Leicestershire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Leicestershire.

Job vacancy trend for 2nd Line Support in Leicestershire

2nd Line Support
Salary Trend in Leicestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Leicestershire.

Salary trend for 2nd Line Support in Leicestershire

2nd Line Support
Salary Histogram in Leicestershire

The salary distribution of IT jobs citing 2nd Line Support in Leicestershire over the 6 months to 23 November 2017.

Salary histogram for 2nd Line Support in Leicestershire

2nd Line Support
Job Locations in Leicestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Leicestershire region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicester +20 9 £29,000 +11.54%
Loughborough +22 2 £22,500 +18.42%
2nd Line Support
East Midlands

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Leicestershire

For the 6 months to 23 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leicestershire region featuring 2nd Line Support in the job title.

1 17 (80.95%) Windows
2 12 (57.14%) Windows 10
2 12 (57.14%) Microsoft
3 11 (52.38%) SQL
3 11 (52.38%) Microsoft Office
3 11 (52.38%) Windows Server
3 11 (52.38%) Windows 7
4 10 (47.62%) Windows Server 2008
5 9 (42.86%) Windows 8
5 9 (42.86%) Manual Testing
6 7 (33.33%) Active Directory
6 7 (33.33%) ITIL
7 5 (23.81%) SAP
8 4 (19.05%) ERP
8 4 (19.05%) Cisco
8 4 (19.05%) Citrix
8 4 (19.05%) Office 365
9 3 (14.29%) ITIL Foundation Certificate
9 3 (14.29%) Analytical Skills
9 3 (14.29%) Workday
9 3 (14.29%) MS Exchange
9 3 (14.29%) Business Intelligence
9 3 (14.29%) Oracle
9 3 (14.29%) Finance
9 3 (14.29%) VMware
10 2 (9.52%) Firewall
10 2 (9.52%) SLA
10 2 (9.52%) Apple
10 2 (9.52%) Exchange Server 2013
10 2 (9.52%) iPad

2nd Line Support Skill Set
Co-occurring IT Skills in Leicestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (14.29%) MS Exchange
2 2 (9.52%) Exchange Server 2013
Applications
1 11 (52.38%) Microsoft Office
Business Applications
1 1 (4.76%) SAP PM
Cloud Services
1 4 (19.05%) Office 365
Communications & Networking
1 2 (9.52%) Cisco IOS
1 2 (9.52%) Firewall
General
1 3 (14.29%) Finance
2 1 (4.76%) Local Government
Miscellaneous
1 3 (14.29%) Analytical Skills
2 2 (9.52%) iPad
Operating Systems
1 17 (80.95%) Windows
2 12 (57.14%) Windows 10
3 11 (52.38%) Windows 7
3 11 (52.38%) Windows Server
4 10 (47.62%) Windows Server 2008
5 9 (42.86%) Windows 8
6 1 (4.76%) Windows Server 2012
6 1 (4.76%) Windows XP
Processes & Methodologies
1 9 (42.86%) Manual Testing
2 7 (33.33%) ITIL
3 4 (19.05%) ERP
4 3 (14.29%) Business Intelligence
5 1 (4.76%) Agile Software Development
5 1 (4.76%) Incident Management
5 1 (4.76%) Infrastructure Management
5 1 (4.76%) Performance Optimisation
Programming Languages
1 11 (52.38%) SQL
Qualifications
1 3 (14.29%) ITIL Foundation Certificate
2 1 (4.76%) Security Cleared
Quality Assurance & Compliance
1 2 (9.52%) SLA
System Software
1 7 (33.33%) Active Directory
Vendors
1 12 (57.14%) Microsoft
2 5 (23.81%) SAP
3 4 (19.05%) Cisco
3 4 (19.05%) Citrix
4 3 (14.29%) Oracle
4 3 (14.29%) VMware
4 3 (14.29%) Workday
5 2 (9.52%) Apple