The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in the East Midlands during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Second Line Support
England / East Midlands
Rank 129 132 139
Rank change year-on-year +3 +7  
Permanent jobs requiring a 2nd Line Support 32 36 44
As % of all permanent IT jobs advertised in the East Midlands 1.10% 1.13% 1.33%
As % of the Job Titles category 1.14% 1.16% 1.37%
Number of salaries quoted 23 30 43
Median salary £25,000 £25,000 £25,000
90% offered a salary of more than £20,600 £21,950 £21,500
10% offered a salary of more than £34,000 £40,000 £30,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East Midlands
Permanent job vacancies with a job title containing a recognized job role 2803 3096 3220
As % of all permanent IT job vacancies advertised in the East Midlands 96.76% 97.36% 97.28%
Number of salaries quoted 2243 2469 2623
Median salary £37,500 £37,500 £39,000
Median salary % change year-on-year - -3.84%  
90% offered a salary of more than £23,000 £24,000 £23,500
10% offered a salary of more than £60,000 £50,500 £53,992
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in the East Midlands

The job posting trend of jobs advertised in the East Midlands that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the East Midlands.

Salary trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing 2nd Line Support in the East Midlands over the 3 months to 26 March 2017.

Salary histogram for 2nd Line Support in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +20 15 £26,500 +1.92% 5
Leicestershire -7 11 £24,000 +9.09% 1
Derbyshire +8 5 £19,500 -22.00% 1
Nottinghamshire +9 1 £21,000 -3.44% 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the East Midlands

For the 6 months to 26 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring 2nd Line Support in the job title.

1 42 (71.19%) Windows
2 30 (50.85%) Microsoft
3 21 (35.59%) Citrix
4 20 (33.90%) VMware
5 19 (32.20%) Windows Server
6 16 (27.12%) Windows 7
6 16 (27.12%) SQL
7 14 (23.73%) Active Directory
8 13 (22.03%) MS Exchange
9 12 (20.34%) Office 365
9 12 (20.34%) MS Excel
9 12 (20.34%) Linux
9 12 (20.34%) Wireless
10 11 (18.64%) ITIL
11 9 (15.25%) Windows 10
11 9 (15.25%) Unix
11 9 (15.25%) MS Office
11 9 (15.25%) LAN
11 9 (15.25%) SLA
11 9 (15.25%) WAN
12 8 (13.56%) Cisco
13 7 (11.86%) SQL Server
13 7 (11.86%) Disaster Recovery
13 7 (11.86%) Hyper-V
13 7 (11.86%) VMware Infrastructure
13 7 (11.86%) vSphere
13 7 (11.86%) Exchange Server 2010
14 6 (10.17%) iPad
14 6 (10.17%) Windows Server 2008
14 6 (10.17%) Change Management

2nd Line Support Skill Set
Top Related IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (22.03%) MS Exchange
2 7 (11.86%) Exchange Server 2010
3 5 (8.47%) Apache
3 5 (8.47%) Tomcat
4 2 (3.39%) Exchange Server 2013
4 2 (3.39%) SharePoint
5 1 (1.69%) IBM Notes
Applications
1 12 (20.34%) MS Excel
2 9 (15.25%) MS Office
Business Applications
1 4 (6.78%) Dynamics NAV
2 2 (3.39%) Dynamics CRM
3 1 (1.69%) Dynamics AX
3 1 (1.69%) Northgate Housing
Cloud Services
1 12 (20.34%) Office 365
2 5 (8.47%) Amazon AWS
2 5 (8.47%) Cloud Computing
3 2 (3.39%) Microsoft Azure
Communications & Networking
1 12 (20.34%) Wireless
2 9 (15.25%) LAN
2 9 (15.25%) WAN
3 5 (8.47%) Firewall
3 5 (8.47%) SAN
4 3 (5.08%) DHCP
4 3 (5.08%) TCP/IP
4 3 (5.08%) Wi-Fi
5 2 (3.39%) DNS
5 2 (3.39%) MPLS
5 2 (3.39%) Remote Desktop
5 2 (3.39%) VoIP
Database & Business Intelligence
1 7 (11.86%) SQL Server
2 5 (8.47%) MySQL
3 2 (3.39%) SQL Server 2008
4 1 (1.69%) SQL Server 2012
General
1 5 (8.47%) Legal
1 5 (8.47%) Telecoms
2 3 (5.08%) Finance
2 3 (5.08%) Manufacturing
2 3 (5.08%) Retail
3 2 (3.39%) Automotive
3 2 (3.39%) Back Office
4 1 (1.69%) Aerospace
4 1 (1.69%) Local Government
Libraries, Frameworks & Software Standards
1 5 (8.47%) .NET
2 1 (1.69%) EDI
Miscellaneous
1 6 (10.17%) iPad
2 5 (8.47%) Data Centre
3 4 (6.78%) Analytical Skills
3 4 (6.78%) iPhone
3 4 (6.78%) Management Information System
4 3 (5.08%) Chip and PIN
4 3 (5.08%) Computer Science
4 3 (5.08%) EPoS
5 2 (3.39%) Distributed Denial-of-Service
6 1 (1.69%) Driving Licence
6 1 (1.69%) Pocket PC
Operating Systems
1 42 (71.19%) Windows
2 19 (32.20%) Windows Server
3 16 (27.12%) Windows 7
4 12 (20.34%) Linux
5 9 (15.25%) Unix
5 9 (15.25%) Windows 10
6 6 (10.17%) Windows Server 2008
7 5 (8.47%) Data ONTAP
7 5 (8.47%) Windows 8
8 3 (5.08%) Android
9 2 (3.39%) Windows XP
10 1 (1.69%) Windows Server 2012
Processes & Methodologies
1 11 (18.64%) ITIL
2 7 (11.86%) Disaster Recovery
3 6 (10.17%) Change Management
4 5 (8.47%) Mentoring
4 5 (8.47%) Server Virtualisation
5 4 (6.78%) Continuous Improvement
5 4 (6.78%) ERP
5 4 (6.78%) Incident Management
5 4 (6.78%) Line Management
5 4 (6.78%) MVC
5 4 (6.78%) Project Management
5 4 (6.78%) Service Design
6 3 (5.08%) Case Management
6 3 (5.08%) Manual Testing
6 3 (5.08%) Migration
6 3 (5.08%) Mobile Device Management
6 3 (5.08%) Performance Management
6 3 (5.08%) Service Delivery
7 2 (3.39%) Coaching
7 2 (3.39%) ITIL V3
Programming Languages
1 16 (27.12%) SQL
2 5 (8.47%) PowerShell
3 4 (6.78%) C#
3 4 (6.78%) JavaScript
4 1 (1.69%) PL/SQL
Qualifications
1 4 (6.78%) CCNA
1 4 (6.78%) Cisco Certification
2 3 (5.08%) Degree
2 3 (5.08%) MCSE
2 3 (5.08%) Microsoft Certification
3 2 (3.39%) ITIL Certification
3 2 (3.39%) VMware Certified Professional (VCP)
4 1 (1.69%) MCDST
Quality Assurance & Compliance
1 9 (15.25%) SLA
System Software
1 14 (23.73%) Active Directory
2 7 (11.86%) Hyper-V
2 7 (11.86%) VMware Infrastructure
2 7 (11.86%) vSphere
3 3 (5.08%) XenApp
4 2 (3.39%) XenDesktop
5 1 (1.69%) VMware Server
Systems Management
1 5 (8.47%) Ansible
2 1 (1.69%) SCCM
Vendors
1 30 (50.85%) Microsoft
2 21 (35.59%) Citrix
3 20 (33.90%) VMware
4 8 (13.56%) Cisco
5 6 (10.17%) Motorola
6 5 (8.47%) NetApp
7 3 (5.08%) SonicWALL
8 2 (3.39%) CheckPoint
8 2 (3.39%) CommVault
8 2 (3.39%) Computacenter
8 2 (3.39%) Dell
8 2 (3.39%) HP
9 1 (1.69%) Infor
9 1 (1.69%) JD Edwards
9 1 (1.69%) Juniper
9 1 (1.69%) Lotus
9 1 (1.69%) Mitel
9 1 (1.69%) Northgate
9 1 (1.69%) Oracle
9 1 (1.69%) SAP
Ashby-De-La-Zouch, Leicestershire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £24000.00 per annum
Posted: 3 days ago
Northampton, Northamptonshire
The North Starr
Posted: 2 days ago
Nottingham, Nottinghamshire
Oscar
Salary: £20000 - £26000 per annum
Posted: 5 days ago
Wellingborough, Northamptonshire
Oscar
Salary: £20000 - £25000 per annum
Posted: 5 days ago
Northampton, Northamptonshire
Big Red Recruitment
Salary: £20000 - £27000 per annum + 25 days hol + pension
Posted: 5 days ago
Nottingham, Nottinghamshire
Itecco
Salary: £25000 - £30000 per annum + Bonus + MORE
Posted: 5 days ago
Derby, Derbyshire
Senitor Associates
Salary: £24000 - £27000 per annum
Posted: 5 days ago
Northampton, Northamptonshire
Emponics Ltd
Salary: £ negotiable + bens
Posted: 5 days ago
Northampton
IQ Telecom
Salary: £25000 - £29000 per annum + Car Allowance and Mileage
Posted: 20 days ago