The median annual salary for a 2nd Line Support was £24,000 in advertised job vacancies in the East Midlands during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England / East Midlands
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 131 157 157
Rank change year-on-year +26 0  
Permanent jobs requiring a 2nd Line Support 25 17 28
As % of all permanent IT jobs advertised in the East Midlands 0.93% 0.52% 0.74%
As % of the Job Titles category 0.96% 0.53% 0.76%
Number of salaries quoted 21 16 23
Median salary £24,000 £22,750 £23,500
Median salary % change year-on-year +5.49% -3.19%  
90% offered a salary of more than £21,500 £21,000 £19,750
10% offered a salary of more than £26,500 £28,750 £26,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East Midlands
Permanent job vacancies with a job title containing a recognized job role 2604 3185 3661
As % of all permanent IT job vacancies advertised in the East Midlands 97.02% 97.61% 97.21%
Number of salaries quoted 2194 2586 3042
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £23,500 £24,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in the East Midlands

The job posting trend of jobs advertised in the East Midlands that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the East Midlands.

Salary trend for 2nd Line Support in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicestershire +24 11 £25,000 +25.00%
Nottinghamshire +2 6 £24,000 +2.12%
Northamptonshire +7 4 £23,500 -21.66% 2
Derbyshire +14 3 £22,000 -2.22% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 23 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring 2nd Line Support in the job title.

1 44 (77.19%) Windows
2 38 (66.67%) Microsoft
3 26 (45.61%) Windows Server
4 21 (36.84%) Citrix
5 20 (35.09%) Windows 7
5 20 (35.09%) VMware
6 17 (29.82%) SQL
7 16 (28.07%) Microsoft Office
8 15 (26.32%) Active Directory
9 13 (22.81%) Windows 8
9 13 (22.81%) Windows Server 2008
10 12 (21.05%) MS Exchange
10 12 (21.05%) Windows 10
11 11 (19.30%) ITIL
12 10 (17.54%) Office 365
13 9 (15.79%) VMware Infrastructure
13 9 (15.79%) Hyper-V
14 8 (14.04%) Manual Testing
14 8 (14.04%) Linux
14 8 (14.04%) SLA
14 8 (14.04%) SAN
15 7 (12.28%) Server Virtualisation
15 7 (12.28%) Ansible
15 7 (12.28%) Mentoring
15 7 (12.28%) Amazon AWS
15 7 (12.28%) Data ONTAP
15 7 (12.28%) Disaster Recovery
15 7 (12.28%) NetApp
15 7 (12.28%) Apache
15 7 (12.28%) Tomcat

2nd Line Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (21.05%) MS Exchange
2 7 (12.28%) Apache
2 7 (12.28%) Tomcat
3 4 (7.02%) Exchange Server 2010
4 2 (3.51%) SharePoint
5 1 (1.75%) Skype for Business
Applications
1 16 (28.07%) Microsoft Office
2 1 (1.75%) Adobe Creative Suite
Business Applications
1 4 (7.02%) Dynamics NAV
2 1 (1.75%) Dynamics AX
2 1 (1.75%) Dynamics CRM
Cloud Services
1 10 (17.54%) Office 365
2 7 (12.28%) Amazon AWS
2 7 (12.28%) Cloud Computing
3 3 (5.26%) Microsoft Azure
Communications & Networking
1 8 (14.04%) SAN
2 4 (7.02%) Wireless
3 2 (3.51%) DHCP
3 2 (3.51%) DNS
3 2 (3.51%) LAN
3 2 (3.51%) WAN
4 1 (1.75%) CTI
4 1 (1.75%) Ethernet
4 1 (1.75%) Firewall
4 1 (1.75%) Internet
4 1 (1.75%) TCP/IP
4 1 (1.75%) VoIP
4 1 (1.75%) WLAN
Database & Business Intelligence
1 7 (12.28%) MySQL
2 6 (10.53%) SQL Server
3 1 (1.75%) SQL Server 2012
Development Applications
1 4 (7.02%) JIRA
General
1 5 (8.77%) Finance
2 3 (5.26%) Legal
2 3 (5.26%) Manufacturing
3 2 (3.51%) Retail
4 1 (1.75%) Aerospace
4 1 (1.75%) Automotive
4 1 (1.75%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (8.77%) .NET
2 1 (1.75%) EDI
Miscellaneous
1 7 (12.28%) iPad
2 5 (8.77%) iPhone
3 4 (7.02%) Computer Science
3 4 (7.02%) Data Centre
3 4 (7.02%) Wiki
4 1 (1.75%) Analytical Skills
4 1 (1.75%) AS400
4 1 (1.75%) Blackberry
4 1 (1.75%) Driving Licence
4 1 (1.75%) EPoS
4 1 (1.75%) Pocket PC
4 1 (1.75%) Smartphone
Operating Systems
1 44 (77.19%) Windows
2 26 (45.61%) Windows Server
3 20 (35.09%) Windows 7
4 13 (22.81%) Windows 8
4 13 (22.81%) Windows Server 2008
5 12 (21.05%) Windows 10
6 8 (14.04%) Linux
7 7 (12.28%) Data ONTAP
8 4 (7.02%) Unix
9 3 (5.26%) Android
9 3 (5.26%) Windows Server 2012
10 2 (3.51%) Windows XP
11 1 (1.75%) Mac OS
11 1 (1.75%) Windows Vista
Processes & Methodologies
1 11 (19.30%) ITIL
2 8 (14.04%) Manual Testing
3 7 (12.28%) Disaster Recovery
3 7 (12.28%) Mentoring
3 7 (12.28%) Server Virtualisation
4 5 (8.77%) MVC
4 5 (8.77%) Service Delivery
4 5 (8.77%) Service Design
5 4 (7.02%) ERP
6 3 (5.26%) Case Management
6 3 (5.26%) Document Management
6 3 (5.26%) Migration
6 3 (5.26%) Mobile Device Management
6 3 (5.26%) Problem Management
6 3 (5.26%) Software Testing
6 3 (5.26%) User Acceptance Testing
7 2 (3.51%) CRM
8 1 (1.75%) Root Cause Analysis
8 1 (1.75%) Service Management
Programming Languages
1 17 (29.82%) SQL
2 7 (12.28%) PowerShell
3 5 (8.77%) C#
3 5 (8.77%) JavaScript
Qualifications
1 4 (7.02%) Computer Science Degree
1 4 (7.02%) Degree
1 4 (7.02%) ITIL Certification
2 3 (5.26%) CCNA
2 3 (5.26%) Cisco Certification
2 3 (5.26%) MCSE
2 3 (5.26%) Microsoft Certification
3 2 (3.51%) VMware Certified Professional (VCP)
4 1 (1.75%) MCDST
Quality Assurance & Compliance
1 8 (14.04%) SLA
System Software
1 15 (26.32%) Active Directory
2 9 (15.79%) Hyper-V
2 9 (15.79%) VMware Infrastructure
3 7 (12.28%) vSphere
4 2 (3.51%) XenDesktop
5 1 (1.75%) Terminal Server
5 1 (1.75%) XenApp
Systems Management
1 7 (12.28%) Ansible
Vendors
1 38 (66.67%) Microsoft
2 21 (36.84%) Citrix
3 20 (35.09%) VMware
4 7 (12.28%) NetApp
5 4 (7.02%) Motorola
5 4 (7.02%) Salesforce.com
6 2 (3.51%) Oracle
7 1 (1.75%) Adobe
7 1 (1.75%) Bomgar
7 1 (1.75%) Cisco
7 1 (1.75%) Dell
7 1 (1.75%) Infor
7 1 (1.75%) JD Edwards
7 1 (1.75%) Juniper
7 1 (1.75%) McAfee
7 1 (1.75%) Mitel
7 1 (1.75%) MobileIron
7 1 (1.75%) Samsung
7 1 (1.75%) SAP
7 1 (1.75%) Veeam
Derby, Derbyshire
Computer People
Salary: £20000.00 - £25000.00 per annum + +Benefits
Posted: 4 days ago
Northampton, Northamptonshire
Emponics Ltd
Salary: £ negotiable + bens
Posted: 3 days ago
Kettering, Northamptonshire
Oscar
Salary: £20000 - £25000 per annum
Posted: 3 days ago