2nd Line Support Jobs in the East Midlands

Second Line Support
England > East Midlands

The median Second Line Support salary in the East Midlands is £30,000 per year, according to job vacancies posted during the 6 months leading to 13 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
13 Jun 2025
Same period 2024 Same period 2023
Rank 83 158 162
Rank change year-on-year +75 +4 -25
Permanent jobs requiring a 2nd Line Support 74 45 12
As % of all permanent jobs advertised in the East Midlands 2.77% 0.84% 0.45%
As % of the Job Titles category 2.93% 0.89% 0.51%
Number of salaries quoted 74 33 11
10th Percentile £26,250 £23,000 -
25th Percentile £26,313 £26,750 £26,250
Median annual salary (50th Percentile) £30,000 £30,000 £30,000
Median % change year-on-year - - +15.38%
75th Percentile £35,125 £33,750 £32,750
90th Percentile £40,250 £37,250 £33,000
England median annual salary £31,500 £31,000 £32,000
% change year-on-year +1.61% -3.13% +6.67%

All Permanent IT Job Vacancies
East Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East Midlands with a recognized job title 2,525 5,060 2,371
% of permanent jobs with a recognized job title 94.46% 94.33% 88.47%
Number of salaries quoted 1,035 3,504 1,256
10th Percentile £26,250 £25,750 £26,250
25th Percentile £30,500 £31,750 £36,250
Median annual salary (50th Percentile) £42,500 £44,050 £52,375
Median % change year-on-year -3.52% -15.89% +10.26%
75th Percentile £57,580 £56,000 £63,750
90th Percentile £68,750 £70,000 £76,250
England median annual salary £55,000 £52,500 £60,567
% change year-on-year +4.76% -13.32% +0.95%

2nd Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support in the East Midlands.

Salary trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Histogram in the East Midlands

Salary distribution for jobs citing 2nd Line Support in the East Midlands over the 6 months to 13 June 2025.

Salary histogram for 2nd Line Support in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 6 months to 13 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Nottinghamshire +43 26 £29,500 -9.23% 1
Derbyshire +34 25 £27,500 +19.57% 1
Northamptonshire +3 18 £32,500 +14.04%
Leicestershire +38 5 £32,500 +6.56% 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East Midlands

For the 6 months to 13 June 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 2nd Line Support in the job title.

1 44 (59.46%) Microsoft
2 40 (54.05%) Active Directory
2 40 (54.05%) Microsoft 365
2 40 (54.05%) Social Skills
2 40 (54.05%) Customer Service
3 37 (50.00%) Windows
4 32 (43.24%) Problem-Solving
5 31 (41.89%) SLA
6 23 (31.08%) Mac OS
7 18 (24.32%) Cisco
7 18 (24.32%) Cybersecurity
8 16 (21.62%) Driving Licence
8 16 (21.62%) Law
9 15 (20.27%) Microsoft Exchange
9 15 (20.27%) Organisational Skills
10 12 (16.22%) Inclusion and Diversity
10 12 (16.22%) Batch Management
10 12 (16.22%) Patch Management
10 12 (16.22%) SQL
10 12 (16.22%) Incident Management
10 12 (16.22%) Marketing
10 12 (16.22%) SC Cleared
10 12 (16.22%) Security Cleared
11 11 (14.86%) SharePoint
12 10 (13.51%) Logistics
12 10 (13.51%) OneDrive
13 9 (12.16%) Microsoft Intune
14 8 (10.81%) Windows 10
14 8 (10.81%) Analytical Skills
14 8 (10.81%) Cisco Certification

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (20.27%) Microsoft Exchange
2 11 (14.86%) SharePoint
Applications
1 3 (4.05%) Microsoft Office
Cloud Services
1 40 (54.05%) Microsoft 365
2 10 (13.51%) OneDrive
3 5 (6.76%) Azure
3 5 (6.76%) Mimecast
4 1 (1.35%) Entra ID
Communications & Networking
1 5 (6.76%) VoIP
2 3 (4.05%) Wi-Fi
3 1 (1.35%) Ethernet
3 1 (1.35%) Remote Desktop
Database & Business Intelligence
1 4 (5.41%) SQL Server
General
1 40 (54.05%) Social Skills
2 16 (21.62%) Law
3 15 (20.27%) Organisational Skills
4 12 (16.22%) Inclusion and Diversity
4 12 (16.22%) Marketing
5 8 (10.81%) Analytical Skills
6 5 (6.76%) Finance
7 4 (5.41%) Public Sector
Miscellaneous
1 16 (21.62%) Driving Licence
2 5 (6.76%) Onboarding
3 3 (4.05%) EPoS
Operating Systems
1 37 (50.00%) Windows
2 23 (31.08%) Mac OS
3 8 (10.81%) Windows 10
4 5 (6.76%) Apple iOS
4 5 (6.76%) Windows Server
5 3 (4.05%) Windows 7
Processes & Methodologies
1 40 (54.05%) Customer Service
2 32 (43.24%) Problem-Solving
3 18 (24.32%) Cybersecurity
4 12 (16.22%) Batch Management
4 12 (16.22%) Incident Management
4 12 (16.22%) Patch Management
5 10 (13.51%) Logistics
6 5 (6.76%) Kalman Filter
6 5 (6.76%) Mobile Device Management
7 4 (5.41%) Customer Experience
7 4 (5.41%) ITIL
7 4 (5.41%) ITSM
7 4 (5.41%) Problem Management
8 1 (1.35%) Change Control
8 1 (1.35%) Data Protection
8 1 (1.35%) Migration
Programming Languages
1 12 (16.22%) SQL
2 5 (6.76%) PowerShell
Qualifications
1 12 (16.22%) SC Cleared
1 12 (16.22%) Security Cleared
2 8 (10.81%) CCNA
2 8 (10.81%) Cisco Certification
3 4 (5.41%) ITIL Certification
Quality Assurance & Compliance
1 31 (41.89%) SLA
System Software
1 40 (54.05%) Active Directory
2 1 (1.35%) Hyper-V
2 1 (1.35%) Virtual Desktop
Systems Management
1 9 (12.16%) Microsoft Intune
2 5 (6.76%) Jamf Pro
Vendors
1 44 (59.46%) Microsoft
2 18 (24.32%) Cisco
3 5 (6.76%) Barracuda Networks
3 5 (6.76%) Sage
3 5 (6.76%) Sophos
4 4 (5.41%) ServiceNow
5 1 (1.35%) Meraki