2nd Line Support Jobs in the East Midlands

Second Line Support
England > East Midlands

The median Second Line Support salary in the East Midlands is £30,000 per year, according to job vacancies posted during the 6 months leading to 16 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Jun 2024
Same period 2023 Same period 2022
Rank 158 162 136
Rank change year-on-year +4 -26 -24
Permanent jobs requiring a 2nd Line Support 45 12 65
As % of all permanent jobs advertised in the East Midlands 0.84% 0.45% 1.80%
As % of the Job Titles category 0.89% 0.51% 1.89%
Number of salaries quoted 33 11 62
10th Percentile £23,000 - £23,500
25th Percentile £26,750 £26,250 £24,625
Median annual salary (50th Percentile) £30,000 £30,000 £26,000
Median % change year-on-year - +15.38% -5.45%
75th Percentile £33,750 £32,750 £28,563
90th Percentile £37,250 £33,000 £31,500
England median annual salary £31,000 £32,000 £30,000
% change year-on-year -3.13% +6.67% +7.14%

All Permanent IT Job Vacancies
East Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East Midlands with a recognized job title 5,060 2,371 3,443
% of permanent jobs with a recognized job title 94.33% 88.47% 95.14%
Number of salaries quoted 3,504 1,256 2,108
10th Percentile £25,750 £26,250 £25,711
25th Percentile £31,750 £36,250 £33,750
Median annual salary (50th Percentile) £44,050 £52,375 £47,500
Median % change year-on-year -15.89% +10.26% +9.20%
75th Percentile £56,000 £63,750 £60,000
90th Percentile £70,000 £76,250 £72,500
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

2nd Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support in the East Midlands.

Salary trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Histogram in the East Midlands

Salary distribution for jobs citing 2nd Line Support in the East Midlands over the 6 months to 16 June 2024.

Salary histogram for 2nd Line Support in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 6 months to 16 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Northamptonshire -10 19 £28,500 -5.00% 4
Nottinghamshire - 13 £32,500 -
Derbyshire -1 6 £23,000 -16.36% 1
Leicestershire -9 6 £30,500 -4.69% 1
Lincolnshire -11 1 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East Midlands

For the 6 months to 16 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 2nd Line Support in the job title.

1 33 (73.33%) Windows
2 31 (68.89%) Microsoft
3 27 (60.00%) Active Directory
4 26 (57.78%) Social Skills
5 17 (37.78%) Microsoft 365
5 17 (37.78%) Microsoft Office
6 16 (35.56%) Problem-Solving
7 14 (31.11%) Windows Server
7 14 (31.11%) ITIL
8 13 (28.89%) Customer Service
9 11 (24.44%) Agile
9 11 (24.44%) Driving Licence
10 10 (22.22%) Windows 10
10 10 (22.22%) Degree
11 9 (20.00%) CRM
11 9 (20.00%) Microsoft Exchange
11 9 (20.00%) DBS Check
12 8 (17.78%) Computer Science Degree
12 8 (17.78%) Microsoft Certification
12 8 (17.78%) Computer Science
13 7 (15.56%) ITSM
14 6 (13.33%) A+ Certification
14 6 (13.33%) MCP
14 6 (13.33%) Mac OS
14 6 (13.33%) Problem Management
14 6 (13.33%) Network Security
14 6 (13.33%) Onboarding
15 5 (11.11%) GDPR
16 4 (8.89%) Logistics
16 4 (8.89%) ISO/IEC 27001

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (20.00%) Microsoft Exchange
2 1 (2.22%) SharePoint
Applications
1 17 (37.78%) Microsoft Office
Cloud Services
1 17 (37.78%) Microsoft 365
2 3 (6.67%) AWS
2 3 (6.67%) SaaS
2 3 (6.67%) Serverless
3 1 (2.22%) Azure
3 1 (2.22%) Entra ID
Communications & Networking
1 6 (13.33%) Network Security
2 2 (4.44%) DHCP
2 2 (4.44%) DNS
2 2 (4.44%) Skype
2 2 (4.44%) VoIP
3 1 (2.22%) Firewall
3 1 (2.22%) TCP/IP
3 1 (2.22%) Wireless
General
1 26 (57.78%) Social Skills
2 4 (8.89%) Organisational Skills
3 3 (6.67%) Finance
4 2 (4.44%) Inclusion and Diversity
5 1 (2.22%) Analytical Skills
Miscellaneous
1 11 (24.44%) Driving Licence
2 6 (13.33%) Onboarding
3 4 (8.89%) Self-Motivation
4 2 (4.44%) Smartphone
4 2 (4.44%) Video Conferencing
Operating Systems
1 33 (73.33%) Windows
2 14 (31.11%) Windows Server
3 10 (22.22%) Windows 10
4 6 (13.33%) Mac OS
Processes & Methodologies
1 16 (35.56%) Problem-Solving
2 14 (31.11%) ITIL
3 13 (28.89%) Customer Service
4 11 (24.44%) Agile
5 9 (20.00%) CRM
6 8 (17.78%) Computer Science
7 7 (15.56%) ITSM
8 6 (13.33%) Problem Management
9 4 (8.89%) Continuous Improvement
9 4 (8.89%) Cybersecurity
9 4 (8.89%) Logistics
10 2 (4.44%) Collaborative Working
10 2 (4.44%) IT Strategy
10 2 (4.44%) Mentoring
Programming Languages
1 3 (6.67%) SQL
2 1 (2.22%) Perl
2 1 (2.22%) Python
Qualifications
1 10 (22.22%) Degree
2 9 (20.00%) DBS Check
3 8 (17.78%) Computer Science Degree
3 8 (17.78%) Microsoft Certification
4 6 (13.33%) A+ Certification
4 6 (13.33%) MCP
5 3 (6.67%) Security Cleared
6 2 (4.44%) MCSA
Quality Assurance & Compliance
1 5 (11.11%) GDPR
2 4 (8.89%) ISO/IEC 27001
3 1 (2.22%) PCI DSS
3 1 (2.22%) SLA
System Software
1 27 (60.00%) Active Directory
2 1 (2.22%) Hyper-V
2 1 (2.22%) VMware Infrastructure
Systems Management
1 3 (6.67%) Kubernetes
1 3 (6.67%) SCCM
2 1 (2.22%) Microsoft Intune
Vendors
1 31 (68.89%) Microsoft
2 1 (2.22%) VMware