Period
to 24 November 2017

The median annual salary for a 2nd Line Support was £25,500 in advertised job vacancies in the East Midlands during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > East Midlands
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 180 204 186
Rank change year-on-year +24 -18 -14
Permanent jobs requiring a 2nd Line Support 56 63 86
As % of all permanent IT jobs advertised in the East Midlands 1.06% 0.96% 1.15%
As % of the Job Titles category 1.09% 0.99% 1.18%
Number of salaries quoted 55 49 83
East Midlands median annual salary £25,500 £25,500 £24,000
Median salary % change year-on-year - +6.25% +4.35%
10th Percentile £21,100 £20,750 £18,750
90th Percentile £35,000 £33,250 £31,675
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 5129 6392 7297
% of permanent IT jobs with a recognized job title 97.29% 97.68% 97.57%
Number of salaries quoted 4283 5072 5910
East Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £24,000 £22,500
90th Percentile £61,250 £62,500 £57,500
England median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

2nd Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the East Midlands.

Salary trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing 2nd Line Support in the East Midlands over the 6 months to 24 November 2017.

Salary histogram for 2nd Line Support in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicestershire +27 21 £28,000 +16.67%
Nottinghamshire +14 15 £29,000 +18.37% 2
Derbyshire +5 13 £29,000 +18.37% 1
Northamptonshire +12 9 £23,000 -9.80%
Lincolnshire +10 1 £25,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 24 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring 2nd Line Support in the job title.

1 31 (55.36%) Windows
2 25 (44.64%) Microsoft
3 24 (42.86%) Windows Server
4 17 (30.36%) Windows 7
5 15 (26.79%) Microsoft Office
5 15 (26.79%) ITIL
5 15 (26.79%) Windows 10
6 14 (25.00%) Active Directory
7 12 (21.43%) SQL
8 10 (17.86%) SLA
8 10 (17.86%) Windows Server 2008
9 9 (16.07%) Windows 8
9 9 (16.07%) Manual Testing
9 9 (16.07%) Cisco
10 8 (14.29%) Citrix
10 8 (14.29%) Office 365
11 7 (12.50%) Firewall
11 7 (12.50%) VMware
11 7 (12.50%) Oracle
11 7 (12.50%) Linux
12 6 (10.71%) Cisco Certification
12 6 (10.71%) CCNA
12 6 (10.71%) Finance
12 6 (10.71%) iPad
13 5 (8.93%) Microsoft Certification
13 5 (8.93%) MS Exchange
13 5 (8.93%) SAP
14 4 (7.14%) ERP
14 4 (7.14%) Salesforce.com
14 4 (7.14%) Retail

2nd Line Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.93%) MS Exchange
2 3 (5.36%) Apache
2 3 (5.36%) Tomcat
3 2 (3.57%) BizTalk Server
3 2 (3.57%) Exchange Server 2013
3 2 (3.57%) IIS
3 2 (3.57%) SharePoint
4 1 (1.79%) Confluence
4 1 (1.79%) Exchange Server 2007
4 1 (1.79%) JBoss
Applications
1 15 (26.79%) Microsoft Office
2 1 (1.79%) Microsoft Excel
Business Applications
1 2 (3.57%) Remedy ITSM
2 1 (1.79%) SAP PM
Cloud Services
1 8 (14.29%) Office 365
2 3 (5.36%) Amazon AWS
2 3 (5.36%) Cloud Computing
3 1 (1.79%) SaaS
Communications & Networking
1 7 (12.50%) Firewall
2 3 (5.36%) SAN
2 3 (5.36%) Wireless
3 2 (3.57%) Cisco IOS
3 2 (3.57%) CTI
3 2 (3.57%) DHCP
3 2 (3.57%) DNS
4 1 (1.79%) LAN
4 1 (1.79%) TCP/IP
4 1 (1.79%) VoIP
4 1 (1.79%) VPN
4 1 (1.79%) WAN
Database & Business Intelligence
1 3 (5.36%) MySQL
2 2 (3.57%) SQL Server
2 2 (3.57%) SQL Server 2014
3 1 (1.79%) Oracle Database
Development Applications
1 4 (7.14%) JIRA
2 2 (3.57%) Team Foundation Server
General
1 6 (10.71%) Finance
2 4 (7.14%) Retail
3 1 (1.79%) Local Government
Libraries, Frameworks & Software Standards
1 3 (5.36%) .NET
2 2 (3.57%) Ajax
2 2 (3.57%) ASP.NET Web API
2 2 (3.57%) CSS
2 2 (3.57%) Entity Framework
2 2 (3.57%) HTML
2 2 (3.57%) jQuery
2 2 (3.57%) WCF
2 2 (3.57%) Web Services
Miscellaneous
1 6 (10.71%) iPad
2 4 (7.14%) Analytical Skills
3 3 (5.36%) CCTV
3 3 (5.36%) Computer Science
3 3 (5.36%) Wiki
4 1 (1.79%) EPoS
Operating Systems
1 31 (55.36%) Windows
2 24 (42.86%) Windows Server
3 17 (30.36%) Windows 7
4 15 (26.79%) Windows 10
5 10 (17.86%) Windows Server 2008
6 9 (16.07%) Windows 8
7 7 (12.50%) Linux
8 3 (5.36%) Data ONTAP
8 3 (5.36%) Windows Server 2012
9 2 (3.57%) Red Hat Enterprise Linux
9 2 (3.57%) Solaris
9 2 (3.57%) Unix
9 2 (3.57%) Windows XP
10 1 (1.79%) AIX
10 1 (1.79%) HPUX
Processes & Methodologies
1 15 (26.79%) ITIL
2 9 (16.07%) Manual Testing
3 4 (7.14%) Disaster Recovery
3 4 (7.14%) ERP
3 4 (7.14%) Incident Management
4 3 (5.36%) Agile Software Development
4 3 (5.36%) Business Intelligence
4 3 (5.36%) ITSM
4 3 (5.36%) Mentoring
4 3 (5.36%) Multichannel Retail
4 3 (5.36%) MVC
4 3 (5.36%) Server Virtualisation
4 3 (5.36%) Service Delivery
5 2 (3.57%) Customer Requirements
5 2 (3.57%) ITIL V3
5 2 (3.57%) Problem Management
5 2 (3.57%) Service Design
5 2 (3.57%) SOA
5 2 (3.57%) Supplier Management
6 1 (1.79%) Change Management
Programming Languages
1 12 (21.43%) SQL
2 3 (5.36%) C#
2 3 (5.36%) JavaScript
2 3 (5.36%) PowerShell
3 2 (3.57%) VB
3 2 (3.57%) VBScript
Qualifications
1 6 (10.71%) CCNA
1 6 (10.71%) Cisco Certification
2 5 (8.93%) Microsoft Certification
3 4 (7.14%) Security Cleared
4 3 (5.36%) ITIL Certification
4 3 (5.36%) ITIL Foundation Certificate
4 3 (5.36%) SC Cleared
5 2 (3.57%) MCP
Quality Assurance & Compliance
1 10 (17.86%) SLA
System Software
1 14 (25.00%) Active Directory
2 4 (7.14%) VMware Infrastructure
3 3 (5.36%) Hyper-V
3 3 (5.36%) vSphere
4 1 (1.79%) Firmware
4 1 (1.79%) Terminal Services
Systems Management
1 3 (5.36%) Ansible
2 2 (3.57%) BMC PATROL
3 1 (1.79%) Norton AntiVirus
Vendors
1 25 (44.64%) Microsoft
2 9 (16.07%) Cisco
3 8 (14.29%) Citrix
4 7 (12.50%) Oracle
4 7 (12.50%) VMware
5 5 (8.93%) SAP
6 4 (7.14%) Salesforce.com
7 3 (5.36%) NetApp
7 3 (5.36%) Workday
8 2 (3.57%) Apple
8 2 (3.57%) BMC
8 2 (3.57%) CheckPoint
8 2 (3.57%) McAfee
8 2 (3.57%) Nimsoft
8 2 (3.57%) Red Hat
8 2 (3.57%) Remedy
8 2 (3.57%) Riverbed
8 2 (3.57%) Sitecore
9 1 (1.79%) Mitel
9 1 (1.79%) Symantec