2nd Line Support Jobs in the East Midlands

Second Line Support
England > East Midlands

The median Second Line Support salary in the East Midlands is £30,000 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 149 155 129
Rank change year-on-year +6 -26 -9
Permanent jobs requiring a 2nd Line Support 41 19 75
As % of all permanent jobs advertised in the East Midlands 0.96% 0.66% 2.15%
As % of the Job Titles category 1.01% 0.75% 2.27%
Number of salaries quoted 29 19 72
10th Percentile £23,000 £26,250 £22,750
25th Percentile £25,500 £29,000 £24,500
Median annual salary (50th Percentile) £30,000 £30,000 £26,000
Median % change year-on-year - +15.38% -6.47%
75th Percentile £33,750 £31,250 £28,000
90th Percentile £37,250 £33,750 £31,500
England median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
East Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East Midlands with a recognized job title 4,055 2,527 3,310
% of permanent jobs with a recognized job title 94.57% 87.99% 94.84%
Number of salaries quoted 2,976 1,398 2,223
10th Percentile £25,750 £26,925 £25,000
25th Percentile £31,250 £36,250 £32,500
Median annual salary (50th Percentile) £42,500 £50,000 £47,500
Median % change year-on-year -15.00% +5.26% +7.95%
75th Percentile £55,000 £65,000 £60,000
90th Percentile £68,750 £75,000 £72,500
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

2nd Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support in the East Midlands.

Salary trend for 2nd Line Support in the East Midlands

2nd Line Support
Salary Histogram in the East Midlands

Salary distribution for jobs citing 2nd Line Support in the East Midlands over the 6 months to 24 April 2024.

Salary histogram for 2nd Line Support in the East Midlands

2nd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East Midlands region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Northamptonshire +4 19 £29,000 -3.33% 3
Nottinghamshire +2 14 £32,500 +8.33% 1
Derbyshire +17 6 £23,000 -23.33%
Leicestershire - 2 £26,500 - 3
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East Midlands

For the 6 months to 24 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 2nd Line Support in the job title.

1 28 (68.29%) Windows
1 28 (68.29%) Microsoft
2 25 (60.98%) Active Directory
3 23 (56.10%) Social Skills
4 17 (41.46%) Microsoft Office
5 16 (39.02%) Microsoft 365
6 14 (34.15%) ITIL
7 13 (31.71%) Problem-Solving
8 12 (29.27%) Windows Server
9 11 (26.83%) Agile
9 11 (26.83%) Driving Licence
10 10 (24.39%) Windows 10
10 10 (24.39%) Degree
10 10 (24.39%) Customer Service
11 9 (21.95%) CRM
12 8 (19.51%) Microsoft Exchange
12 8 (19.51%) Microsoft Certification
12 8 (19.51%) Computer Science
12 8 (19.51%) DBS Check
12 8 (19.51%) Computer Science Degree
13 7 (17.07%) ITSM
14 6 (14.63%) A+ Certification
14 6 (14.63%) MCP
14 6 (14.63%) Network Security
14 6 (14.63%) Mac OS
14 6 (14.63%) Onboarding
15 5 (12.20%) GDPR
16 4 (9.76%) Self-Motivation
16 4 (9.76%) Organisational Skills
16 4 (9.76%) Logistics

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (19.51%) Microsoft Exchange
Applications
1 17 (41.46%) Microsoft Office
Cloud Services
1 16 (39.02%) Microsoft 365
Communications & Networking
1 6 (14.63%) Network Security
2 2 (4.88%) Skype
2 2 (4.88%) VoIP
3 1 (2.44%) DHCP
3 1 (2.44%) DNS
3 1 (2.44%) TCP/IP
3 1 (2.44%) VPN
General
1 23 (56.10%) Social Skills
2 4 (9.76%) Finance
2 4 (9.76%) Organisational Skills
3 2 (4.88%) Inclusion and Diversity
4 1 (2.44%) Analytical Skills
Miscellaneous
1 11 (26.83%) Driving Licence
2 6 (14.63%) Onboarding
3 4 (9.76%) Self-Motivation
4 2 (4.88%) Smartphone
4 2 (4.88%) Video Conferencing
5 1 (2.44%) Replication
Operating Systems
1 28 (68.29%) Windows
2 12 (29.27%) Windows Server
3 10 (24.39%) Windows 10
4 6 (14.63%) Mac OS
5 1 (2.44%) Windows 7
Processes & Methodologies
1 14 (34.15%) ITIL
2 13 (31.71%) Problem-Solving
3 11 (26.83%) Agile
4 10 (24.39%) Customer Service
5 9 (21.95%) CRM
6 8 (19.51%) Computer Science
7 7 (17.07%) ITSM
8 4 (9.76%) Continuous Improvement
8 4 (9.76%) Cybersecurity
8 4 (9.76%) Logistics
9 3 (7.32%) Problem Management
10 2 (4.88%) Collaborative Working
10 2 (4.88%) IT Strategy
10 2 (4.88%) Mentoring
11 1 (2.44%) Customer Requirements
11 1 (2.44%) Product Management
11 1 (2.44%) Technical Leadership
11 1 (2.44%) Time Management
Programming Languages
1 1 (2.44%) Perl
1 1 (2.44%) Python
Qualifications
1 10 (24.39%) Degree
2 8 (19.51%) Computer Science Degree
2 8 (19.51%) DBS Check
2 8 (19.51%) Microsoft Certification
3 6 (14.63%) A+ Certification
3 6 (14.63%) MCP
4 2 (4.88%) MCSA
5 1 (2.44%) SC Cleared
5 1 (2.44%) Security Cleared
Quality Assurance & Compliance
1 5 (12.20%) GDPR
2 4 (9.76%) ISO/IEC 27001
3 2 (4.88%) SLA
4 1 (2.44%) PCI DSS
System Software
1 25 (60.98%) Active Directory
2 1 (2.44%) Hyper-V
2 1 (2.44%) VMware Infrastructure
Systems Management
1 3 (7.32%) SCCM
Vendors
1 28 (68.29%) Microsoft
2 1 (2.44%) Facebook
2 1 (2.44%) VMware