1st/2nd Line Support Job Trends in Liverpool

1st/2nd Line Support
Merseyside > Liverpool

The median 1st/2nd Line Support salary in Liverpool is £29,500 per year, according to job vacancies posted during the 6 months leading to 11 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jan 2026
Same period 2025 Same period 2024
Rank 55 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st/2nd Line Support 1 0 0
As % of all permanent jobs in Liverpool 0.20% - -
As % of the Job Titles category 0.22% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £28,250 - -
Median annual salary (50th Percentile) £29,500 - -
75th Percentile £30,750 - -
90th Percentile - - -
Merseyside median annual salary £29,500 - -

All Permanent IT Job Roles
Liverpool

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Liverpool. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Liverpool with a recognized job title 458 350 450
% of permanent jobs with a recognized job title 93.28% 89.97% 94.34%
Number of salaries quoted 271 202 331
10th Percentile £28,000 £31,250 £29,500
25th Percentile £28,250 £33,063 £35,000
Median annual salary (50th Percentile) £45,000 £46,500 £47,000
Median % change year-on-year -3.23% -1.06% -1.05%
75th Percentile £60,000 £67,500 £65,000
90th Percentile £75,000 £75,225 £77,500
Merseyside median annual salary £41,000 £45,000 £45,000
% change year-on-year -8.89% - -5.26%

1st/2nd Line Support
Job Vacancy Trend in Liverpool

Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised in Liverpool.

1st/2nd Line Support job vacancy trend in Liverpool

1st/2nd Line Support
Salary Trend in Liverpool

Salary distribution trend for 1st/2nd Line Support job vacancies in Liverpool.

Salary distribution trend for 1st/2nd Line Support job vacancies in Liverpool

1st/2nd Line Support Skill Set
Top 17 Co-Occurring Skills & Capabilities in Liverpool

For the 6 months to 11 January 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Liverpool region featuring 1st/2nd Line Support in the job title.

1 1 (100.00%) Active Directory
1 1 (100.00%) Android
1 1 (100.00%) Apple iOS
1 1 (100.00%) Customer Service
1 1 (100.00%) DHCP
1 1 (100.00%) DNS
1 1 (100.00%) Firewall
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Service Delivery
1 1 (100.00%) TCP/IP
1 1 (100.00%) VLAN
1 1 (100.00%) VPN
1 1 (100.00%) Wi-Fi
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10

1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Liverpool by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) DHCP
1 1 (100.00%) DNS
1 1 (100.00%) Firewall
1 1 (100.00%) TCP/IP
1 1 (100.00%) VLAN
1 1 (100.00%) VPN
1 1 (100.00%) Wi-Fi
Miscellaneous
1 1 (100.00%) Driving Licence
Operating Systems
1 1 (100.00%) Android
1 1 (100.00%) Apple iOS
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Service Delivery
System Software
1 1 (100.00%) Active Directory
Vendors
1 1 (100.00%) Microsoft