Period
to 21 April 2018

The median annual salary for a 1st/2nd Line Support was £22,750 in advertised job vacancies in Liverpool during the 6 months to 21 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
Merseyside > Liverpool
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 59 81 -
Rank change year-on-year +22 - -
Permanent jobs requiring a 1st/2nd Line Support 10 2 0
As % of all permanent IT jobs advertised in Liverpool 1.43% 0.24% -
As % of the Job Titles category 1.46% 0.26% -
Number of salaries quoted 10 1 0
Liverpool median annual salary £22,750 £28,000 -
Median salary % change year-on-year -18.75% - -
Merseyside median annual salary £22,750 £23,000 -
% change year-on-year -1.09% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Liverpool. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Liverpool
Permanent vacancies in Liverpool with a recognized job title 685 784 737
% of permanent IT jobs with a recognized job title 97.86% 93.11% 96.97%
Number of salaries quoted 578 608 588
Liverpool median annual salary £40,000 £39,250 £40,000
Median salary % change year-on-year +1.91% -1.88% -
10th Percentile £25,720 £25,675 £25,000
90th Percentile £63,750 £57,500 £53,825
Merseyside median annual salary £40,000 £40,000 £40,000

1st/2nd Line Support
Job Vacancy Trend in Liverpool

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in Liverpool.

Job vacancy trend for 1st/2nd Line Support in Liverpool

1st/2nd Line Support
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support in Liverpool.

Salary trend for 1st/2nd Line Support in Liverpool

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Liverpool

For the 6 months to 21 April 2018, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Liverpool region featuring 1st/2nd Line Support in the job title.

1 10 (100.00%) Windows
1 10 (100.00%) Active Directory
1 10 (100.00%) Windows Server
2 9 (90.00%) Problem-Solving
3 8 (80.00%) ITIL
3 8 (80.00%) MS Exchange
4 7 (70.00%) SharePoint
4 7 (70.00%) Remedy
4 7 (70.00%) Configuration Management
4 7 (70.00%) Service Management
4 7 (70.00%) Management Information System
4 7 (70.00%) Risk Assessment
4 7 (70.00%) Incident Management
4 7 (70.00%) Statistics
4 7 (70.00%) Problem Management
4 7 (70.00%) Security Cleared
4 7 (70.00%) Exchange Server 2013
4 7 (70.00%) Skype for Business
4 7 (70.00%) Exchange Server 2010
4 7 (70.00%) Data Quality
4 7 (70.00%) Driving Licence
5 5 (50.00%) Internet
6 2 (20.00%) DHCP
6 2 (20.00%) TCP/IP
6 2 (20.00%) DNS
6 2 (20.00%) PowerShell
6 2 (20.00%) SCCM
6 2 (20.00%) Wi-Fi
6 2 (20.00%) Manufacturing
6 2 (20.00%) Windows 10

1st/2nd Line Support Skill Set
Co-occurring IT Skills in Liverpool by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (80.00%) MS Exchange
2 7 (70.00%) Exchange Server 2010
2 7 (70.00%) Exchange Server 2013
2 7 (70.00%) SharePoint
2 7 (70.00%) Skype for Business
Communications & Networking
1 5 (50.00%) Internet
2 2 (20.00%) DHCP
2 2 (20.00%) DNS
2 2 (20.00%) TCP/IP
2 2 (20.00%) Wi-Fi
3 1 (10.00%) Firewall
General
1 2 (20.00%) Manufacturing
Miscellaneous
1 7 (70.00%) Driving Licence
1 7 (70.00%) Management Information System
2 2 (20.00%) Analytical Skills
Operating Systems
1 10 (100.00%) Windows
1 10 (100.00%) Windows Server
2 2 (20.00%) Windows 10
2 2 (20.00%) Windows 7
2 2 (20.00%) Windows Server 2012
Processes & Methodologies
1 9 (90.00%) Problem-Solving
2 8 (80.00%) ITIL
3 7 (70.00%) Configuration Management
3 7 (70.00%) Incident Management
3 7 (70.00%) Problem Management
3 7 (70.00%) Risk Assessment
3 7 (70.00%) Service Management
3 7 (70.00%) Statistics
Programming Languages
1 2 (20.00%) PowerShell
Qualifications
1 7 (70.00%) Security Cleared
Quality Assurance & Compliance
1 7 (70.00%) Data Quality
System Software
1 10 (100.00%) Active Directory
Systems Management
1 2 (20.00%) SCCM
Vendors
1 7 (70.00%) Remedy
2 1 (10.00%) Microsoft