Period
to 16 December 2017

The median annual salary for a 1st/2nd Line Support was £23,500 in advertised job vacancies in Merseyside during the 6 months to 16 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
North West > Merseyside
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 74 107 81
Rank change year-on-year +33 -26 +5
Permanent jobs requiring a 1st/2nd Line Support 8 1 2
As % of all permanent IT jobs advertised in Merseyside 0.84% 0.078% 0.22%
As % of the Job Titles category 0.88% 0.083% 0.22%
Number of salaries quoted 6 1 1
Merseyside median annual salary £23,500 £18,000 £24,000
Median salary % change year-on-year +30.56% -25.00% -
10th Percentile £22,500 £17,000 £21,000
90th Percentile £29,250 £19,000 £27,000
North West median annual salary £23,000 £21,000 £20,500
% change year-on-year +9.52% +2.44% +2.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Merseyside
Permanent vacancies in Merseyside with a recognized job title 906 1207 908
% of permanent IT jobs with a recognized job title 94.57% 93.57% 97.95%
Number of salaries quoted 714 858 688
Merseyside median annual salary £40,000 £37,500 £40,000
Median salary % change year-on-year +6.67% -6.25% +2.56%
10th Percentile £26,250 £26,250 £23,750
90th Percentile £62,500 £57,500 £57,500
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

1st/2nd Line Support
Job Vacancy Trend in Merseyside

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for 1st/2nd Line Support in Merseyside

1st/2nd Line Support
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support in Merseyside.

Salary trend for 1st/2nd Line Support in Merseyside

1st/2nd Line Support
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the Merseyside region over the 6 months to 16 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool - 8 £23,500 -
Bootle - 1 - -
1st/2nd Line Support
North West

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Merseyside

For the 6 months to 16 December 2017, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Merseyside region featuring 1st/2nd Line Support in the job title.

1 8 (100.00%) Windows
2 7 (87.50%) Active Directory
2 7 (87.50%) Windows Server
3 5 (62.50%) ITIL
3 5 (62.50%) MS Exchange
4 4 (50.00%) SharePoint
4 4 (50.00%) Configuration Management
4 4 (50.00%) Incident Management
4 4 (50.00%) Statistics
4 4 (50.00%) Problem Management
4 4 (50.00%) Security Cleared
4 4 (50.00%) Skype for Business
4 4 (50.00%) Exchange Server 2010
4 4 (50.00%) Exchange Server 2013
4 4 (50.00%) Driving Licence
5 3 (37.50%) Windows Server 2012
5 3 (37.50%) Data Quality
5 3 (37.50%) Windows 7
5 3 (37.50%) Risk Assessment
5 3 (37.50%) Microsoft
5 3 (37.50%) Remedy
5 3 (37.50%) Service Management
5 3 (37.50%) Management Information System
6 2 (25.00%) Manufacturing
6 2 (25.00%) Wi-Fi
6 2 (25.00%) Internet
6 2 (25.00%) DHCP
6 2 (25.00%) TCP/IP
6 2 (25.00%) DNS
6 2 (25.00%) PowerShell

1st/2nd Line Support Skill Set
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (62.50%) MS Exchange
2 4 (50.00%) Exchange Server 2010
2 4 (50.00%) Exchange Server 2013
2 4 (50.00%) SharePoint
2 4 (50.00%) Skype for Business
Applications
1 1 (12.50%) Microsoft Office
Cloud Services
1 1 (12.50%) Office 365
Communications & Networking
1 2 (25.00%) DHCP
1 2 (25.00%) DNS
1 2 (25.00%) Internet
1 2 (25.00%) TCP/IP
1 2 (25.00%) Wi-Fi
2 1 (12.50%) LAN
2 1 (12.50%) VoIP
2 1 (12.50%) WAN
General
1 2 (25.00%) Manufacturing
2 1 (12.50%) Legal
Miscellaneous
1 4 (50.00%) Driving Licence
2 3 (37.50%) Management Information System
3 2 (25.00%) Analytical Skills
4 1 (12.50%) iPhone
Operating Systems
1 8 (100.00%) Windows
2 7 (87.50%) Windows Server
3 3 (37.50%) Windows 7
3 3 (37.50%) Windows Server 2012
4 2 (25.00%) Windows 10
5 1 (12.50%) Android
5 1 (12.50%) Linux
5 1 (12.50%) Windows Server 2008
Processes & Methodologies
1 5 (62.50%) ITIL
2 4 (50.00%) Configuration Management
2 4 (50.00%) Incident Management
2 4 (50.00%) Problem Management
2 4 (50.00%) Statistics
3 3 (37.50%) Risk Assessment
3 3 (37.50%) Service Management
4 1 (12.50%) Data Protection
4 1 (12.50%) Root Cause Analysis
Programming Languages
1 2 (25.00%) PowerShell
Qualifications
1 4 (50.00%) Security Cleared
2 1 (12.50%) A+ Certification
2 1 (12.50%) Microsoft Certification
2 1 (12.50%) Network+ Certification
Quality Assurance & Compliance
1 3 (37.50%) Data Quality
System Software
1 7 (87.50%) Active Directory
Systems Management
1 2 (25.00%) SCCM
2 1 (12.50%) Cisco CUCM
Vendors
1 3 (37.50%) Microsoft
1 3 (37.50%) Remedy
2 1 (12.50%) Avaya
2 1 (12.50%) Cisco
2 1 (12.50%) Citrix