Customer Service Jobs in Liverpool

Customer Service
Merseyside > Liverpool

The following table provides summary statistics for permanent job vacancies advertised in Liverpool with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 46 29 19
Rank change year-on-year -17 -10 +4
Permanent jobs citing Customer Service 43 67 93
As % of all permanent jobs advertised in Liverpool 4.04% 7.14% 9.61%
As % of the Processes & Methodologies category 4.95% 7.79% 10.06%
Number of salaries quoted 37 35 67
10th Percentile £20,750 £24,550 £20,250
25th Percentile £25,000 £26,750 £21,690
Median annual salary (50th Percentile) £32,500 £32,500 £25,000
Median % change year-on-year - +30.00% -32.43%
75th Percentile £50,250 £42,500 £41,750
90th Percentile £72,500 £47,500 £57,500
Merseyside median annual salary £32,500 £32,500 £28,000
% change year-on-year - +16.07% +7.69%

All Process and Methodology Skills
Liverpool

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Liverpool with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 869 860 924
As % of all permanent jobs advertised in Liverpool 81.67% 91.68% 95.45%
Number of salaries quoted 570 383 581
10th Percentile £28,250 £28,750 £26,250
25th Percentile £35,000 £37,039 £34,000
Median annual salary (50th Percentile) £45,000 £47,000 £47,500
Median % change year-on-year -4.26% -1.05% +11.76%
75th Percentile £60,000 £60,000 £65,000
90th Percentile £80,000 £71,120 £75,000
Merseyside median annual salary £45,000 £45,000 £46,270
% change year-on-year - -2.75% +8.87%

Customer Service
Job Vacancy Trend in Liverpool

Job postings citing Customer Service as a proportion of all IT jobs advertised in Liverpool.

Job vacancy trend for Customer Service in Liverpool

Customer Service
Salary Trend in Liverpool

3-month moving average salary quoted in jobs citing Customer Service in Liverpool.

Salary trend for Customer Service in Liverpool

Customer Service
Salary Histogram in Liverpool

Salary distribution for jobs citing Customer Service in Liverpool over the 6 months to 27 April 2024.

Salary histogram for Customer Service in Liverpool

Customer Service
Co-occurring Skills and Capabilities in Liverpool by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.98%) SharePoint
2 1 (2.33%) SAS
Applications
1 7 (16.28%) Microsoft Office
2 2 (4.65%) Microsoft Excel
Cloud Services
1 5 (11.63%) Microsoft 365
2 2 (4.65%) AWS
2 2 (4.65%) Azure
2 2 (4.65%) Dropbox
3 1 (2.33%) Dynamics 365
3 1 (2.33%) Power Automate
3 1 (2.33%) Power Platform
3 1 (2.33%) PowerApps
Communications & Networking
1 5 (11.63%) LAN
2 4 (9.30%) Firewall
3 3 (6.98%) SSL
3 3 (6.98%) WAN
4 2 (4.65%) Wireless
Database & Business Intelligence
1 3 (6.98%) SQL Server
2 1 (2.33%) Power BI
General
1 20 (46.51%) Social Skills
2 11 (25.58%) Finance
3 10 (23.26%) Legal
4 5 (11.63%) Analytical Skills
4 5 (11.63%) Retail
5 4 (9.30%) French Language
5 4 (9.30%) Marketing
5 4 (9.30%) Spanish Language
6 3 (6.98%) Italian Language
6 3 (6.98%) Law
6 3 (6.98%) Organisational Skills
7 2 (4.65%) Banking
8 1 (2.33%) Inclusion and Diversity
8 1 (2.33%) Manufacturing
8 1 (2.33%) Public Sector
Job Titles
1 15 (34.88%) Analyst
2 8 (18.60%) Service Analyst
3 7 (16.28%) Service Desk Analyst
4 6 (13.95%) Support Technician
5 5 (11.63%) Technical Analyst
6 4 (9.30%) Administrator
6 4 (9.30%) Field Support Technician
6 4 (9.30%) Head of IT
7 3 (6.98%) Build Manager
7 3 (6.98%) IT Support
7 3 (6.98%) Support Manager
7 3 (6.98%) Systems Administrator
8 2 (4.65%) Data Manager
8 2 (4.65%) Data Protection Manager
8 2 (4.65%) IT Support Technician
8 2 (4.65%) IT Technician
8 2 (4.65%) Risk Analyst
8 2 (4.65%) Service Delivery Manager
8 2 (4.65%) Service Desk Manager
8 2 (4.65%) Service Manager
Libraries, Frameworks & Software Standards
1 1 (2.33%) .NET
1 1 (2.33%) ASP.NET
1 1 (2.33%) CSS
1 1 (2.33%) HTML
1 1 (2.33%) JSON
Miscellaneous
1 4 (9.30%) Driving Licence
2 2 (4.65%) CCTV
2 2 (4.65%) Housing Association
2 2 (4.65%) iPad
2 2 (4.65%) Management Information System
2 2 (4.65%) Onboarding
3 1 (2.33%) Analytical Mindset
3 1 (2.33%) Credit Risk
3 1 (2.33%) Renewable Energy
Operating Systems
1 6 (13.95%) Android
1 6 (13.95%) Apple iOS
2 4 (9.30%) Windows
2 4 (9.30%) Windows Server
Processes & Methodologies
1 12 (27.91%) Problem-Solving
2 11 (25.58%) Continuous Improvement
3 10 (23.26%) ITIL
4 8 (18.60%) Agile
5 7 (16.28%) DevOps
5 7 (16.28%) Incident Management
5 7 (16.28%) Mentoring
6 6 (13.95%) Business Intelligence
6 6 (13.95%) Service Delivery
7 5 (11.63%) CRM
7 5 (11.63%) Performance Management
8 4 (9.30%) Budgeting
8 4 (9.30%) Data Protection
8 4 (9.30%) Disaster Recovery
8 4 (9.30%) E-Commerce
8 4 (9.30%) ERP
8 4 (9.30%) People Management
8 4 (9.30%) Risk Management
9 3 (6.98%) Collaborative Culture
9 3 (6.98%) Developer Relations
Programming Languages
1 4 (9.30%) SQL
2 1 (2.33%) C#
2 1 (2.33%) Java
2 1 (2.33%) JavaScript
2 1 (2.33%) Python
Qualifications
1 8 (18.60%) Degree
2 5 (11.63%) DBS Check
3 2 (4.65%) HND
4 1 (2.33%) Master's Degree
4 1 (2.33%) PMP
Quality Assurance & Compliance
1 15 (34.88%) SLA
2 3 (6.98%) QA
3 2 (4.65%) GDPR
Vendors
1 17 (39.53%) Microsoft
2 7 (16.28%) ServiceNow
3 4 (9.30%) Sun
4 3 (6.98%) VMware
5 2 (4.65%) Acronis
5 2 (4.65%) Dell
5 2 (4.65%) Fortinet
5 2 (4.65%) iManage
5 2 (4.65%) Rapid7
5 2 (4.65%) Ubiquiti
6 1 (2.33%) DocuSign