1st/2nd Line Technical Support Jobs in London

1st/2nd Line Technical Support
England > London

The median 1st/2nd Line Technical Support salary in London is £38,000 per year, according to job vacancies posted during the 6 months leading to 10 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
10 May 2025
Same period 2024 Same period 2023
Rank 396 501 -
Rank change year-on-year +105 - -
Permanent jobs requiring a 1st/2nd Line Technical Support 5 7 0
As % of all permanent jobs advertised in London 0.039% 0.030% -
As % of the Job Titles category 0.043% 0.032% -
Number of salaries quoted 5 7 0
10th Percentile £32,600 £36,150 -
25th Percentile £33,500 £36,250 -
Median annual salary (50th Percentile) £38,000 £37,500 -
Median % change year-on-year +1.33% - -
75th Percentile - £38,750 -
90th Percentile £41,450 - -
England median annual salary £35,000 £37,500 £25,500
% change year-on-year -6.67% +47.06% -1.92%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,599 22,211 32,675
% of permanent jobs with a recognized job title 90.15% 94.13% 95.00%
Number of salaries quoted 7,448 16,662 24,070
10th Percentile £41,250 £38,000 £42,500
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

1st/2nd Line Technical Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Technical Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Technical Support in London

1st/2nd Line Technical Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 1st/2nd Line Technical Support in London.

Salary trend for 1st/2nd Line Technical Support in London

1st/2nd Line Technical Support Skill Set
Top 17 Co-occurring Skills and Capabilities in London

For the 6 months to 10 May 2025, 1st/2nd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st/2nd Line Technical Support in the job title.

1 5 (100.00%) Microsoft Intune
2 4 (80.00%) Microsoft 365
2 4 (80.00%) ITIL
2 4 (80.00%) Windows
3 3 (60.00%) Active Directory
3 3 (60.00%) Windows 10
4 2 (40.00%) Microsoft Office
4 2 (40.00%) Microsoft Exchange
4 2 (40.00%) Microsoft
5 1 (20.00%) SharePoint
5 1 (20.00%) Citrix
5 1 (20.00%) VMware
5 1 (20.00%) Asset Management
5 1 (20.00%) CMDB
5 1 (20.00%) Azure
5 1 (20.00%) IT Asset Management
5 1 (20.00%) Social Skills

1st/2nd Line Technical Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (40.00%) Microsoft Exchange
2 1 (20.00%) SharePoint
Applications
1 2 (40.00%) Microsoft Office
Cloud Services
1 4 (80.00%) Microsoft 365
2 1 (20.00%) Azure
General
1 1 (20.00%) Social Skills
Miscellaneous
1 1 (20.00%) CMDB
Operating Systems
1 4 (80.00%) Windows
2 3 (60.00%) Windows 10
Processes & Methodologies
1 4 (80.00%) ITIL
2 1 (20.00%) Asset Management
2 1 (20.00%) IT Asset Management
System Software
1 3 (60.00%) Active Directory
Systems Management
1 5 (100.00%) Microsoft Intune
Vendors
1 2 (40.00%) Microsoft
2 1 (20.00%) Citrix
2 1 (20.00%) VMware