Period
to 17 January 2021

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 17 January 2021 with a comparison to the same period in the previous 2 years.

ITIL
England > London
6 months to
17 Jan 2021
Same period 2020 Same period 2019
Rank 88 50 46
Rank change year-on-year -38 -4 -8
Permanent jobs citing ITIL 823 2,652 3,415
As % of all permanent jobs advertised in London 3.49% 5.18% 5.44%
As % of the Processes & Methodologies category 3.73% 5.54% 5.86%
Number of salaries quoted 798 2,250 2,743
Median annual salary £57,500 £55,000 £51,000
Median salary % change year-on-year +4.55% +7.84% -2.86%
10th Percentile £33,750 £29,000 £29,000
90th Percentile £85,000 £82,500 £82,500
England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 22,061 47,862 58,228
As % of all permanent IT jobs advertised in London 93.57% 93.45% 92.68%
Number of salaries quoted 18,424 38,823 47,650
Median annual salary £70,000 £65,000 £62,500
Median salary % change year-on-year +7.69% +4.00% +4.17%
10th Percentile £42,500 £36,250 £35,000
90th Percentile £105,000 £100,000 £95,000
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

ITIL
Job Vacancy Trend in London

Job postings citing ITIL as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITIL in London

ITIL
Salary Trend in London

3-month moving average salary quoted in jobs citing ITIL in London.

Salary trend for ITIL in London

ITIL
Salary Histogram in London

Salary distribution for jobs citing ITIL in London over the 6 months to 17 January 2021.

Salary histogram for ITIL in London

ITIL
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the London region over the 6 months to 17 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -26 188 £55,000 +4.76% 24
South London -10 47 £52,500 -10.45% 4
West London +4 43 £52,500 +16.67% 17
East London +12 18 £54,250 +51.74% 5
North London -7 4 £43,082 +23.09%
ITIL
England

For the 6 months to 17 January 2021, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for ITIL.

1 289 (35.12%) Microsoft
2 237 (28.80%) Windows
3 227 (27.58%) Finance
4 216 (26.25%) Active Directory
5 197 (23.94%) Azure
6 177 (21.51%) Office 365
7 166 (20.17%) Service Management
8 138 (16.77%) VMware
9 120 (14.58%) Agile Software Development
9 120 (14.58%) DevOps
10 118 (14.34%) Cisco
11 117 (14.22%) Firewall
12 114 (13.85%) Change Management
13 113 (13.73%) Windows Server
14 112 (13.61%) ITIL Certification
15 109 (13.24%) ITSM
16 108 (13.12%) Service Delivery
16 108 (13.12%) Problem-Solving
17 107 (13.00%) PowerShell
18 105 (12.76%) AWS
19 98 (11.91%) Linux
20 96 (11.66%) SQL
21 95 (11.54%) SLA
22 94 (11.42%) Information Security
23 91 (11.06%) Stakeholder Management
23 91 (11.06%) Microsoft Office
24 90 (10.94%) VMware Infrastructure
25 89 (10.81%) Degree
25 89 (10.81%) Project Management
26 86 (10.45%) Cybersecurity

ITIL
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (7.65%) SharePoint
2 46 (5.59%) Skype for Business
3 35 (4.25%) MS Exchange
4 28 (3.40%) Confluence
5 11 (1.34%) Apache
6 10 (1.22%) IIS
7 8 (0.97%) Oracle Workflow
8 7 (0.85%) CMS
8 7 (0.85%) Exchange Server 2010
8 7 (0.85%) Tomcat
9 6 (0.73%) WebLogic
10 5 (0.61%) Blackberry Enterprise Server
10 5 (0.61%) Exchange Server 2007
10 5 (0.61%) Exchange Server 2013
11 3 (0.36%) IBM Notes
11 3 (0.36%) Oracle SOA Suite
11 3 (0.36%) Sitecore CMS
11 3 (0.36%) Sitefinity
11 3 (0.36%) WebSphere
12 2 (0.24%) SAS
Applications
1 91 (11.06%) Microsoft Office
2 27 (3.28%) Microsoft Excel
3 22 (2.67%) MS Visio
4 17 (2.07%) Microsoft PowerPoint
5 5 (0.61%) Microsoft Project
6 3 (0.36%) InVision
Business Applications
1 17 (2.07%) Remedy ITSM
2 16 (1.94%) Dynamics CRM
3 10 (1.22%) Siebel CRM
4 1 (0.12%) Dynamics AX
4 1 (0.12%) Dynamics GP
4 1 (0.12%) Epicor Tropos
4 1 (0.12%) Oracle Applications
4 1 (0.12%) Oracle EBS
4 1 (0.12%) Oracle EBS R12
4 1 (0.12%) Oracle Financials
4 1 (0.12%) SAP Hybris
4 1 (0.12%) Sentinel
4 1 (0.12%) Sparx Enterprise Architect
Cloud Services
1 197 (23.94%) Azure
2 177 (21.51%) Office 365
3 105 (12.76%) AWS
4 47 (5.71%) Azure Active Directory
5 28 (3.40%) IaaS
6 27 (3.28%) Route 53
7 25 (3.04%) PaaS
8 21 (2.55%) Amazon S3
9 20 (2.43%) Amazon EC2
10 19 (2.31%) GCP
10 19 (2.31%) SaaS
11 18 (2.19%) Virtual Private Cloud
12 17 (2.07%) Amazon ELB
13 16 (1.94%) Mimecast
14 13 (1.58%) Power Platform
15 12 (1.46%) Slack
16 11 (1.34%) OneDrive
17 7 (0.85%) Cloud Computing
18 6 (0.73%) AWS CloudFormation
19 5 (0.61%) Amazon CloudWatch
Communications & Networking
1 117 (14.22%) Firewall
2 85 (10.33%) DNS
3 75 (9.11%) WAN
4 71 (8.63%) DHCP
4 71 (8.63%) VPN
5 62 (7.53%) LAN
6 46 (5.59%) Network Security
6 46 (5.59%) TCP/IP
7 45 (5.47%) Skype
8 35 (4.25%) VoIP
9 32 (3.89%) SAN
10 29 (3.52%) BGP
11 25 (3.04%) Wireless
12 24 (2.92%) MPLS
12 24 (2.92%) OSPF
13 23 (2.79%) Wi-Fi
14 19 (2.31%) Internet
15 18 (2.19%) VLAN
16 17 (2.07%) Unified Communications
17 16 (1.94%) WebEx
Database & Business Intelligence
1 62 (7.53%) SQL Server
2 17 (2.07%) Amazon RDS
3 14 (1.70%) SQL Server Reporting Services
4 12 (1.46%) Data Lake
5 11 (1.34%) SQL Server 2012
6 10 (1.22%) Cosmos DB
6 10 (1.22%) Data Warehouse
6 10 (1.22%) Siebel EIM
7 9 (1.09%) Relational Database
7 9 (1.09%) SQL Server Integration Services
8 8 (0.97%) MySQL
9 6 (0.73%) MongoDB
9 6 (0.73%) Power BI
10 4 (0.49%) Big Data
10 4 (0.49%) QlikView
11 3 (0.36%) Qlik Sense
11 3 (0.36%) SQL Server 2008
11 3 (0.36%) SQL Server Analysis Services
12 2 (0.24%) Amazon Athena
12 2 (0.24%) Blockchain
Development Applications
1 63 (7.65%) JIRA
2 26 (3.16%) Git (software)
3 19 (2.31%) Jenkins
4 9 (1.09%) Team Foundation Server
5 7 (0.85%) Gradle
5 7 (0.85%) Maven
6 6 (0.73%) Artifactory
6 6 (0.73%) Mocha
7 4 (0.49%) Sonatype Nexus
8 3 (0.36%) Bitbucket
8 3 (0.36%) Eclipse
8 3 (0.36%) GitLab
8 3 (0.36%) JUnit
8 3 (0.36%) Mockito
8 3 (0.36%) Selenium
9 2 (0.24%) Cucumber
9 2 (0.24%) SonarQube
10 1 (0.12%) MSI
10 1 (0.12%) Octopus Deploy
10 1 (0.12%) PEAR
General
1 227 (27.58%) Finance
2 60 (7.29%) Banking
3 35 (4.25%) Legal
4 34 (4.13%) Law
5 21 (2.55%) Telecoms
6 18 (2.19%) Retail
7 9 (1.09%) Public Sector
8 8 (0.97%) Italian Language
8 8 (0.97%) Local Government
9 7 (0.85%) Advertising
9 7 (0.85%) Financial Institution
9 7 (0.85%) Pharmaceutical
10 6 (0.73%) Digital Economy
10 6 (0.73%) Front Office
10 6 (0.73%) Housing Association
10 6 (0.73%) Marketing
11 4 (0.49%) Manufacturing
12 3 (0.36%) Police
12 3 (0.36%) Retail Banking
13 2 (0.24%) Publishing
Job Titles
1 159 (19.32%) Analyst
2 66 (8.02%) Support Engineer
3 60 (7.29%) Service Manager
4 49 (5.95%) Support Analyst
5 48 (5.83%) Architect
6 46 (5.59%) Applications Support
7 42 (5.10%) Consultant
8 40 (4.86%) Network Engineer
9 38 (4.62%) IT Manager
10 37 (4.50%) Infrastructure Engineer
11 36 (4.37%) Service Analyst
12 31 (3.77%) IT Support
13 29 (3.52%) Delivery Manager
13 29 (3.52%) ITIL Manager
14 27 (3.28%) Applications Support Analyst
14 27 (3.28%) Developer
14 27 (3.28%) Service Delivery Manager
15 26 (3.16%) Incident Manager
15 26 (3.16%) IT Analyst
16 25 (3.04%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 26 (3.16%) Web Services
2 15 (1.82%) CSS
2 15 (1.82%) HTML
2 15 (1.82%) SOAP
3 13 (1.58%) REST
4 12 (1.46%) .NET
4 12 (1.46%) Middleware
4 12 (1.46%) XMPP
5 10 (1.22%) CSS3
5 10 (1.22%) HTML5
5 10 (1.22%) LDAP
6 9 (1.09%) ADO
7 8 (0.97%) Node.js
7 8 (0.97%) XML
8 6 (0.73%) 802.1X
8 6 (0.73%) Elastic Stack
8 6 (0.73%) React
8 6 (0.73%) Spring
9 5 (0.61%) Ajax
9 5 (0.61%) AngularJS
Miscellaneous
1 68 (8.26%) Management Information System
2 49 (5.95%) Analytical Skills
3 48 (5.83%) Data Centre
4 28 (3.40%) Self-Motivation
5 27 (3.28%) CMDB
6 24 (2.92%) Public Cloud
7 17 (2.07%) Cyberthreat
7 17 (2.07%) Reinsurance
8 13 (1.58%) Video Conferencing
9 12 (1.46%) User Experience
10 11 (1.34%) Enterprise Software
11 10 (1.22%) SWIFT
12 9 (1.09%) Blackberry
12 9 (1.09%) Private Cloud
13 8 (0.97%) Clustering
13 8 (0.97%) Hybrid Cloud
14 7 (0.85%) Security Operations Centre
15 6 (0.73%) Enterprise Cloud
15 6 (0.73%) N-Tier
15 6 (0.73%) Smartphone
Operating Systems
1 237 (28.80%) Windows
2 113 (13.73%) Windows Server
3 98 (11.91%) Linux
4 83 (10.09%) Windows 10
5 36 (4.37%) Windows Server 2012
6 35 (4.25%) Windows Server 2016
7 34 (4.13%) Unix
8 30 (3.65%) Windows 7
9 25 (3.04%) Mac OS X
10 21 (2.55%) Windows Server 2019
11 19 (2.31%) Windows Server 2008
12 18 (2.19%) Red Hat Enterprise Linux
13 15 (1.82%) Android
14 13 (1.58%) Apple iOS
14 13 (1.58%) Mac OS
15 9 (1.09%) Windows 8
16 4 (0.49%) Ubuntu
17 3 (0.36%) VMS
18 1 (0.12%) Solaris
18 1 (0.12%) Windows XP
Processes & Methodologies
1 166 (20.17%) Service Management
2 120 (14.58%) Agile Software Development
2 120 (14.58%) DevOps
3 114 (13.85%) Change Management
4 109 (13.24%) ITSM
5 108 (13.12%) Problem-Solving
5 108 (13.12%) Service Delivery
6 94 (11.42%) Information Security
7 91 (11.06%) Stakeholder Management
8 89 (10.81%) Project Management
9 86 (10.45%) Cybersecurity
10 82 (9.96%) Problem Management
11 78 (9.48%) ITIL V3
12 67 (8.14%) Incident Management
13 63 (7.65%) Configuration Management
14 57 (6.93%) Infrastructure Engineering
15 56 (6.80%) Project Delivery
16 50 (6.08%) Risk Management
17 47 (5.71%) Continuous Improvement
18 46 (5.59%) Mentoring
Programming Languages
1 107 (13.00%) PowerShell
2 96 (11.66%) SQL
3 40 (4.86%) Python
4 30 (3.65%) Java
5 23 (2.79%) JavaScript
6 19 (2.31%) C
7 17 (2.07%) Bash Shell
8 14 (1.70%) Perl
9 11 (1.34%) T-SQL
10 7 (0.85%) C#
11 6 (0.73%) Java 8
12 4 (0.49%) PL/SQL
13 3 (0.36%) AWK
13 3 (0.36%) sed
13 3 (0.36%) Shell Script
14 2 (0.24%) COBOL
14 2 (0.24%) Go
14 2 (0.24%) JCL
14 2 (0.24%) Korn
14 2 (0.24%) Ruby
Qualifications
1 112 (13.61%) ITIL Certification
2 89 (10.81%) Degree
3 75 (9.11%) Cisco Certification
4 73 (8.87%) CISSP
5 44 (5.35%) Security Cleared
6 43 (5.22%) CCNA
7 40 (4.86%) Microsoft Certification
8 39 (4.74%) CCNP
9 35 (4.25%) ITIL Foundation Certificate
9 35 (4.25%) SC Cleared
10 31 (3.77%) CISM
10 31 (3.77%) MCSE
11 22 (2.67%) CISA
11 22 (2.67%) CompTIA Security+
12 21 (2.55%) PMP
13 20 (2.43%) MCP
14 17 (2.07%) ISO 27001 Lead Implementer
15 14 (1.70%) Computer Science Degree
16 13 (1.58%) PMI Certification
17 12 (1.46%) Citrix Certification
Quality Assurance & Compliance
1 95 (11.54%) SLA
2 82 (9.96%) ISO/IEC 27001
3 65 (7.90%) NIST
4 51 (6.20%) COBIT
5 21 (2.55%) GDPR
6 18 (2.19%) PCI DSS
7 17 (2.07%) ISO 31000
8 11 (1.34%) ISO/IEC 20000
9 9 (1.09%) Cyber Essentials
9 9 (1.09%) QA
10 8 (0.97%) Cyber Essentials PLUS
10 8 (0.97%) ISO 9001
11 4 (0.49%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 4 (0.49%) PMO
12 3 (0.36%) COSO
13 2 (0.24%) Data Quality
13 2 (0.24%) GAMP
14 1 (0.12%) HIPAA
14 1 (0.12%) HMG Security Policy Framework
14 1 (0.12%) ISO 22301
System Software
1 216 (26.25%) Active Directory
2 90 (10.94%) VMware Infrastructure
3 56 (6.80%) Hyper-V
4 27 (3.28%) XenDesktop
5 24 (2.92%) XenApp
6 22 (2.67%) VMware ESXi
7 17 (2.07%) Virtual Machines
8 11 (1.34%) Docker
8 11 (1.34%) vSphere
9 10 (1.22%) Firmware
10 6 (0.73%) Virtual Desktop
11 4 (0.49%) KVM
11 4 (0.49%) Oracle RAC
12 3 (0.36%) OCFS2
12 3 (0.36%) Postfix
12 3 (0.36%) qmail
12 3 (0.36%) Sendmail
12 3 (0.36%) Veritas Cluster Server
12 3 (0.36%) Veritas Volume Manager
12 3 (0.36%) Xen
Systems Management
1 61 (7.41%) SCCM
2 30 (3.65%) Ansible
2 30 (3.65%) Puppet
3 29 (3.52%) Microsoft Intune
4 22 (2.67%) Terraform
5 18 (2.19%) Opscode Chef
6 17 (2.07%) Kubernetes
6 17 (2.07%) Nagios
6 17 (2.07%) Single Sign-On
7 15 (1.82%) SCOM
8 9 (1.09%) Grafana
8 9 (1.09%) Packer
9 8 (0.97%) Cisco CUCM
10 7 (0.85%) Failover Clustering
11 6 (0.73%) Backup Exec
11 6 (0.73%) Control-M
11 6 (0.73%) ITRS Geneos
11 6 (0.73%) SCVMM
12 5 (0.61%) NetBackup
13 4 (0.49%) ServiceCenter
Vendors
1 289 (35.12%) Microsoft
2 138 (16.77%) VMware
3 118 (14.34%) Cisco
4 82 (9.96%) ServiceNow
5 81 (9.84%) Citrix
6 40 (4.86%) HP
7 37 (4.50%) Oracle
8 25 (3.04%) Meraki
8 25 (3.04%) SolarWinds
9 24 (2.92%) Apple
10 23 (2.79%) Remedy
11 22 (2.67%) CheckPoint
12 20 (2.43%) NetApp
12 20 (2.43%) Palo Alto
13 19 (2.31%) F5
14 15 (1.82%) Avaya
14 15 (1.82%) IBM
14 15 (1.82%) Red Hat
15 14 (1.70%) Veeam
16 13 (1.58%) Dell