Period
to 20 April 2018

The following table provides summary statistics for permanent job vacancies advertised in Luton with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 April 2018 with a comparison to the same period in the previous 2 years.

Service Management
Bedfordshire > Luton
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 31 53 49
Rank change year-on-year +22 -4 -15
Permanent jobs citing Service Management 20 16 21
As % of all permanent IT jobs advertised in Luton 5.73% 2.92% 3.51%
As % of the Processes & Methodologies category 6.10% 3.05% 3.87%
Number of salaries quoted 20 31 6
Luton median annual salary £42,000 £45,000 £47,500
Median salary % change year-on-year -6.67% -5.26% +18.75%
10th Percentile £40,025 £45,000 £32,625
90th Percentile £69,000 £68,750 £66,875
Bedfordshire median annual salary £42,000 £45,000 £50,000
% change year-on-year -6.67% -10.00% +7.53%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Luton with a requirement for process or methodology skills.

All Process and Methodology Skills
Luton
Permanent vacancies with a requirement for process or methodology skills 328 524 543
As % of all permanent IT jobs advertised in Luton 93.98% 95.62% 90.80%
Number of salaries quoted 285 396 409
Luton median annual salary £55,000 £50,000 £52,500
Median salary % change year-on-year +10.00% -4.76% +16.67%
10th Percentile £33,250 £31,250 £34,800
90th Percentile £80,000 £73,125 £77,500
Bedfordshire median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% +11.11%

Service Management
Job Vacancy Trend in Luton

Job postings citing Service Management as a percentage of all IT jobs advertised in Luton.

Job vacancy trend for Service Management in Luton

Service Management
Salary Trend in Luton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Luton.

Salary trend for Service Management in Luton

Service Management
Salary Histogram in Luton

The salary distribution of IT jobs citing Service Management in Luton over the 6 months to 20 April 2018.

Salary histogram for Service Management in Luton

For the 6 months to 20 April 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Luton region with a requirement for Service Management.

1 14 (70.00%) ITIL
2 10 (50.00%) Retail
2 10 (50.00%) Foreign Exchange (FX)
3 8 (40.00%) Service Delivery
4 7 (35.00%) SaaS
4 7 (35.00%) Microsoft Azure
4 7 (35.00%) Amazon AWS
4 7 (35.00%) ITIL V3
5 6 (30.00%) Release Management
5 6 (30.00%) Infrastructure Monitoring
6 5 (25.00%) IT Strategy
6 5 (25.00%) Creative Thinking
6 5 (25.00%) Analytical Thinking
6 5 (25.00%) Operational Acceptance Criteria
6 5 (25.00%) Acceptance Criteria
6 5 (25.00%) Innovative Thinking
6 5 (25.00%) Collaborative Working
6 5 (25.00%) DevOps
6 5 (25.00%) Trend Analysis
6 5 (25.00%) Data Centre
6 5 (25.00%) Service Design
6 5 (25.00%) Degree
6 5 (25.00%) Computer Science
6 5 (25.00%) Office 365
6 5 (25.00%) Performance Monitoring
6 5 (25.00%) Analytical Skills
6 5 (25.00%) ITSM
6 5 (25.00%) Management Information System
6 5 (25.00%) Stakeholder Management
6 5 (25.00%) VMware

Service Management
Co-occurring IT Skills in Luton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 7 (35.00%) Amazon AWS
1 7 (35.00%) Microsoft Azure
1 7 (35.00%) SaaS
2 5 (25.00%) Office 365
3 2 (10.00%) AWS Lambda
3 2 (10.00%) Google Cloud Platform
3 2 (10.00%) Serverless
Communications & Networking
1 2 (10.00%) Internet
General
1 10 (50.00%) Retail
2 2 (10.00%) Legal
Job Titles
1 12 (60.00%) Service Manager
2 5 (25.00%) Applications Manager
2 5 (25.00%) Service Transition Manager
2 5 (25.00%) Transition Manager
2 5 (25.00%) Web Manager
3 3 (15.00%) 3rd Line Engineer
3 3 (15.00%) 3rd Line Support
3 3 (15.00%) 3rd Line Support Engineer
3 3 (15.00%) Support Engineer
3 3 (15.00%) Windows Engineer
3 3 (15.00%) Windows Support Engineer
4 2 (10.00%) Analyst
4 2 (10.00%) Architect
4 2 (10.00%) Delivery Manager
4 2 (10.00%) Infrastructure Analyst
4 2 (10.00%) Security Analyst
4 2 (10.00%) Services Delivery Manager
4 2 (10.00%) Solutions Architect
4 2 (10.00%) Technical Analyst
4 2 (10.00%) Technical Infrastructure Analyst
Libraries, Frameworks & Software Standards
1 2 (10.00%) Web Services
Miscellaneous
1 10 (50.00%) Foreign Exchange (FX)
2 5 (25.00%) Analytical Skills
2 5 (25.00%) Computer Science
2 5 (25.00%) Data Centre
2 5 (25.00%) Management Information System
3 2 (10.00%) Virtual Team
Operating Systems
1 5 (25.00%) Windows
2 3 (15.00%) Windows Server
2 3 (15.00%) Windows Server 2008
2 3 (15.00%) Windows Server 2012
Processes & Methodologies
1 14 (70.00%) ITIL
2 8 (40.00%) Service Delivery
3 7 (35.00%) ITIL V3
4 6 (30.00%) Infrastructure Monitoring
4 6 (30.00%) Release Management
5 5 (25.00%) Acceptance Criteria
5 5 (25.00%) Analytical Thinking
5 5 (25.00%) Collaborative Working
5 5 (25.00%) Creative Thinking
5 5 (25.00%) DevOps
5 5 (25.00%) Innovative Thinking
5 5 (25.00%) IT Strategy
5 5 (25.00%) ITSM
5 5 (25.00%) Operational Acceptance Criteria
5 5 (25.00%) Performance Monitoring
5 5 (25.00%) Service Design
5 5 (25.00%) Stakeholder Management
5 5 (25.00%) Trend Analysis
6 3 (15.00%) Proactive Monitoring
7 2 (10.00%) Vulnerability Management
Programming Languages
1 2 (10.00%) PowerShell
Qualifications
1 5 (25.00%) Degree
2 3 (15.00%) CCNA
2 3 (15.00%) CCNP
2 3 (15.00%) Cisco Certification
2 3 (15.00%) ITIL Foundation Certificate
2 3 (15.00%) MCP
2 3 (15.00%) MCSE
2 3 (15.00%) Microsoft Certification
Quality Assurance & Compliance
1 3 (15.00%) SLA
2 2 (10.00%) GDPR
2 2 (10.00%) ISO/IEC 27001
2 2 (10.00%) PCI DSS
System Software
1 5 (25.00%) Active Directory
2 2 (10.00%) Firmware
2 2 (10.00%) VMware Infrastructure
Systems Management
1 2 (10.00%) Ansible
1 2 (10.00%) Puppet
1 2 (10.00%) WSUS
Vendors
1 5 (25.00%) VMware
2 2 (10.00%) Citrix
2 2 (10.00%) Google