1 to 25 of 33 Service Management Jobs in the East of England

will initially report directly to the Managing Director. The successful candidate will build and lead a multi-disciplinary technical services organisation covering IT Service Management (ITSM), solution architecture, systems integration, software, internal IT, and productised services The Benefits Package: Clear progression path towards a more roles as skills … Depending on background Mon Fri 9:00am 17:30pm with flexible working and 1 day WFH if needed Responsibilities: Leadership & Service Organisation Lead, build and develop the Technology & Services function, including solution architecture, engineering, ITSM, project management, service delivery and field services. Define clear service lines ...

accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration and automation … capabilities as a strategic extension of their IT operations. Youll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited ...

accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration and automation … capabilities as a strategic extension of their IT operations. Youll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited ...

Service Manager Permanent St Neots Hybrid £43,000 - £50,000 25 days annual leave inclusive of up to 3 days Christmas shutdown Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members … salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support At MASS, service excellence is central to our mission. We deliver dependable, high-quality services that support national security, drive efficiency, and continuously evolve, fostering innovation and scalability ...

with regular customer site engagement The Opportunity We are looking for an experienced Customer IT Support Manager to take full ownership of a dedicated Service Desk POD within our Managed Service Provider environment. This is a leadership role with genuine responsibility and impact. You will be accountable … service performance, customer experience, and the development of your team, ensuring customers receive a reliable, consistent, and high quality support service. You will lead from the front, acting as the senior escalation point, building trusted customer relationships, and driving continual improvement across service delivery. This role is ideal ...

experienced IT Project Manager to join us at a key moment of growth. Youll start by delivering impactful internal projects within our Service Management team, while supporting newly won work. As fresh Defence programmes come online, youll step in from the very beginning, becoming … major long-term IT service management project. A key part of your role will be leading the smooth transition of an existing service from a previous supplier into MASS. If you want to take ownership, drive meaningful change, and grow into a trusted expert, this ...

month contract engagement Outside IR35 UK Remote Role: Lead the end-to-end design and configuration of IFS Service Management (and related service execution capabilities), ensuring scalable processes, clean integration patterns, and a blueprint fit for multi-country deployment. Skills & Experience: * Strong expertise with IFS (preferably … Cloud) in Service/Field Service/Asset Service domains. * Strong understanding of service execution and maintenance contexts (e.g., renewables O&M, utilities, industrial services). * Proven architecture ownership across multi-site/multi-country rollouts. * IFS Service Management configuration expertise (service contracts ...

month contract engagement Outside IR35 UK Remote Role: Lead the end-to-end design and configuration of IFS Service Management (and related service execution capabilities), ensuring scalable processes, clean integration patterns, and a blueprint fit for multi-country deployment. Skills & Experience: * Strong expertise with IFS (preferably … Cloud) in Service/Field Service/Asset Service domains. * Strong understanding of service execution and maintenance contexts (e.g., renewables O&M, utilities, industrial services). * Proven architecture ownership across multi-site/multi-country rollouts. * IFS Service Management configuration expertise (service contracts ...

month contract engagement Outside IR35 UK Remote Role: Lead the end-to-end design and configuration of IFS Service Management (and related service execution capabilities), ensuring scalable processes, clean integration patterns, and a blueprint fit for multi-country deployment. Skills & Experience: * Strong expertise with IFS (preferably … Cloud) in Service/Field Service/Asset Service domains. * Strong understanding of service execution and maintenance contexts (e.g., renewables O&M, utilities, industrial services). * Proven architecture ownership across multi-site/multi-country rollouts. * IFS Service Management configuration expertise (service contracts ...

month contract engagement Outside IR35 UK Remote Role: Lead the end-to-end design and configuration of IFS Service Management (and related service execution capabilities), ensuring scalable processes, clean integration patterns, and a blueprint fit for multi-country deployment. Skills & Experience: * Strong expertise with IFS (preferably … Cloud) in Service/Field Service/Asset Service domains. * Strong understanding of service execution and maintenance contexts (e.g., renewables O&M, utilities, industrial services). * Proven architecture ownership across multi-site/multi-country rollouts. * IFS Service Management configuration expertise (service contracts ...

high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value … through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales ...

Service Relationship Manager Salary Range: 80,000.0 GBP - 90,000.0 GBP Location: Watford 4 days/week in office Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL … practical experience applying ITIL principles in a live service environment. • Experience managing complex, mission-critical B2B technology services, ideally in regulated or high-availability environments. • Comfortable working across technical teams, with a good understanding of software platforms, infrastructure and operational support models. • Proven ability to build trusted customer relationships ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager ...

Service Manager (Refrigeration/Off the tools) £65,000 - £70,000 + Bonus + Company Vehicle + Hybrid Working After Probation + Progression + 31 Days Holiday + Benefits East Anglia Are you an experienced Refrigeration Service Manager that has experience in an office based environment, looking … take ownership of a growing service department within a an established business? Do you enjoy leading and developing engineering teams, overseeing service delivery, and driving performance, while working closely with clients and internal stakeholders to deliver a high-quality, compliant service? The company are a well-established ...

doing? This role is offered on a fixed-term contract with the potential to become permanent. You will join our 24/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets are consistently … Week 2: MondayFriday, 10:0018:00 Week 3: 6-hour shifts each day, including on-call responsibilities In addition to core service operations, you will support reporting, routine maintenance tasks, and the coordination of supplier access. This is a dynamic, collaborative environment where strong communication, organisation, and customer focus ...

doing? This role is offered on a fixed-term contract with the potential to become permanent. You will join our 24/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets are consistently … Week 2: MondayFriday, 10:0018:00 Week 3: 6-hour shifts each day, including on-call responsibilities In addition to core service operations, you will support reporting, routine maintenance tasks, and the coordination of supplier access. This is a dynamic, collaborative environment where strong communication, organisation, and customer focus ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around … customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company ...

keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week … call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build ...

month contract engagement Outside IR35 UK Remote Role: Lead the end-to-end design and configuration of IFS Service Management (and related service execution capabilities), ensuring scalable processes, clean integration patterns, and a blueprint fit for multi-country deployment. Skills & Experience: * Strong expertise with IFS (preferably … Cloud) in Service/Field Service/Asset Service doma... ...

services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor … realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success of strategic ...

small team of inhouse functional and technical specialists (currently a team of 4), as well as the relationship with and delivery of external Workday service providers. The Team Leader will serve as the primary liaison between stakeholders and technical Workday experts, ensure reliable and high-quality service delivery … involve regular business travel between EMBLs six operational sites, supporting collaboration and consistency across locations. Duties & Responsibilities In this role you will: Leadership & Team Management Lead, mentor, and develop the Workday support and implementation team Set priorities, manage workload, and ensure timely delivery of services and projects Foster ...

operational improvements. Information Security Contribute to protecting systems and data by supporting security monitoring, incident response, vulnerability assessment and policy or control implementation. Service Desk/Service Management Provide first line technical support by triaging incidents, resolving service requests, escalating issues appropriately and supporting efficient … service operations. What Makes a Great Grayce Analyst Academic Background A minimum 2:1 degree Technical Skills (advantageous) An interest in building capability in areas such as: Programming languages including Java, Python or similar Test automation, BDD practices and tools such as Cucumber Performance testing concepts Cloud platforms (e.g. ...

across multiple sectors, including highly regulated industries such as Government, Defence, and Financial Services. With a strong commitment to CREST standards and ITIL-aligned service delivery, they are investing heavily in growing their Security Operations capability and are looking for an experienced SOC Manager to lead from the front … Work within a collaborative leadership team that values your expertise WHAT YOU'LL DO As SOC Manager, you will carry full operational responsibility for service delivery, performance, and continuous improvement. Leadership & Team Development Lead, mentor, and develop a team of SOC Analysts and Incident Responders Conduct regular performance reviews ...

organisation in their search for an experienced IT Manager to join their friendly and collaborative team. This role offers a balance of strategic oversight, service management, and hands-on technical leadership. Key Responsibilities Oversee the organisation’s IT services, including management of third-party suppliers and associated … budgets. Ensure SLAs and service standards are established, monitored, and consistently met. Act as the primary escalation point for 2nd line support technicians. Maintain adherence to GDPR and data security frameworks Take a proactive, hands-on approach to resolving complex technical issues as they arise. Experience & Skills Required Proven ...

deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st/2nd Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely … days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1st Line/2nd Line/Huntingdon/Cambridge/Peterborough Circle Recruitment is acting ...