1 to 25 of 47 Service Management Jobs in the East of England

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring a Performance Manager … join our National Operations Centre in St Ives, Cambridgeshire. Youll work Monday to Friday during office hours , supporting a critical service within a fast-paced and dynamic environment. As a Performance Manager, youll lead and motivate your team, keep services running smoothly, respond swiftly to incidents, and ensure ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring a Performance Manager … join our National Operations Centre in St Ives, Cambridgeshire. Youll work Monday to Friday during office hours , supporting a critical service within a fast-paced and dynamic environment. As a Performance Manager, youll lead and motivate your team, keep services running smoothly, respond swiftly to incidents, and ensure ...

Service Delivery Manager - Salary: £45,000 - £50,000 + £6,600 annual shift allowance Location: St Ives, Cambridgeshire (On-site working) Full-time | 24x7 Shift Environment (4 days on – 4 days off) About the Role We are looking for an experienced Performance Manager to play a critical role within … high-performing National Operations Centre environment. This position is central to ensuring the consistent, high-quality delivery of service operations across a 24x7 service landscape. You will lead operational performance during your shift, ensuring incidents and service requests are managed efficiently, service levels ...

Service Manager (Access Control/Security Systems) Harlow £55,000 - £65,000 + Commission Scheme + Company Car + Teck Package Are you a Service Manager or similar from an Access Control/Security System background, looking for a position at a well-established Security System, Access Control … Fire solution company currently experiencing a period of massive growth and as a result looking to employ a Service Manager to their skillful and renowned team? Do you want to work in a role that gives exposure to a broad variety of electrical services including Access Control Systems, CCTV ...

Service Manager (Security Systems/Engineer off the Tools) Harlow £55,000 - £65,000 + Commission Scheme + Company Car + Teck Package Are you a Service Manager or similar from an Access Control/Security System background, or an Engineer looking to get off the tools, looking … established Security System, Access Control and Fire solution company currently experiencing a period of massive growth and as a result looking to employ a Service Manager to their skillful and renowned team? Do you want to work in a role that gives exposure to a broad variety of electrical ...

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems … services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here ...

Service Desk Coordinator - St Neots or North Hykeham(Lincoln), Hybrid Salary £35,000-45,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical Insurance + discounts … scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example ...

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end-to-end delivery and continual improvement of IT services that support front-office business operations. This role oversees critical end-user services including service desk, field support … ensure these customer-facing services deliver measurable business value, meet agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL ...

experienced IT Project Manager to join us at a key moment of growth. Youll start by delivering impactful internal projects within our Service Management team, while supporting newly won work. As fresh Defence programmes come online, youll step in from the very beginning, becoming … major long-term IT service management project. A key part of your role will be leading the smooth transition of an existing service from a previous supplier into MASS. If you want to take ownership, drive meaningful change, and grow into a trusted expert, this ...

summary We are recruiting for a Head of Digital Operations who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. East and North Hertfordshire NHS Trust is seeking an experienced and forward-thinking Head of Digital Operations to lead the delivery … values during your recruitment process and beyond! Main duties of the job The postholder will oversee day-to-day IT operations, including service desk, infrastructure, networks, and end-user computing, driving high standards of service delivery and user satisfaction. Working closely with clinical, operational, and executive teams ...

Service Relationship Manager Salary Range: 80,000.0 GBP - 90,000.0 GBP Location: Watford 4 days/week in office Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL … practical experience applying ITIL principles in a live service environment. • Experience managing complex, mission-critical B2B technology services, ideally in regulated or high-availability environments. • Comfortable working across technical teams, with a good understanding of software platforms, infrastructure and operational support models. • Proven ability to build trusted customer relationships ...

structured cadence of partner reviews (weekly operational check-ins for top-tier partners, monthly/quarterly business reviews) covering performance, commercial trading, pipeline and service quality. • Represent the partner's voice internally — channelling feedback into Product, Provisioning, Billing and Support to drive continuous improvement. Service Delivery & Escalation Management • Monitor live service performance against wholesale SLAs and KPIs, including provisioning lead times, porting success rates, fault resolution, network availability and billing accuracy. • Act as the senior escalation point for partner tickets, orders and incidents — owning resolution end-to-end across internal teams (Provisioning, NOC, Finance and Support ...

About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building … across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role ...

Senior Service Delivery Manager Hybrid - King's Lynn (2 days per week) £55,000 - £60,000 benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take … accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires ...

Senior Service Delivery Manager Hybrid - King's Lynn (2 days per week) £55,000 - £60,000 benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take … accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires ...

Senior Service Delivery Manager Hybrid – King’s Lynn (2 days per week) £55,000 – £60,000 + benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take … accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires ...

develop practical skills while contributing to the delivery of reliable and efficient IT services across the organisation. Role Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets Maintain a high degree of customer Service for all support queries and adhere … service management processes To ensure that all requests for support are logged in the Service Desk ticket logging system. Promoting all self-service methods to customers Ensure that customers are kept up to date during the lifecycle of a ticket or a project task Make sure ...

summary The post holder will be responsible for the day to day supervision of the Application Support Team delivering support, administration, technical management, and maintenance of the Trusts Applications. This role is for an experienced Senior Application Support Analyst to join the Application Support Team, within the ICT department … data recorded. The EHR system comprises of the main Patient Administration System modules, Emergency Department, Maternity, Admissions, Discharges and Transfers, Outpatient Referral and Management, Bed Management and the Electronic Discharge Summary. The Application Support team are responsible for support and assisting in developing this system. Main duties ...

Your new role A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi-vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across … foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle and operational support ...

delivery and continuous improvement of digital services within a collaborative local government environment. This is an excellent opportunity for a professional with strong IT Service Delivery, Digital Transformation, and Team Management experience. Key Responsibilities Lead and manage Digital Service Teams including Product Development, Application Support, and Geospatial … Take ownership of the live operation of digital services Act as the escalation point for incidents, problems, and service requests Drive service improvement and digital transformation initiatives Work with internal stakeholders to reduce failure demand and improve service performance Use customer (resident and staff) feedback to enhance ...

large-scale organisation Drive reliability, scalability, and performance across critical systems and services Define and implement SRE best practices, including SLIs, SLOs, and incident management Collaborate with cross-functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with IT service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where applicable Key Requirements Proven experience managing engineering or SRE teams in a large, complex organisation Strong background in platform engineering , cloud technologies ...

specialist infrastructure team. You will play a key part in shaping monitoring capability, improving operational resilience, and supporting both project delivery and live service within a highly governed environment. The role requires strong expertise in enterprise monitoring tools and infrastructure architecture, with the ability to influence technical direction, support … timelines for implementation tasks Ensure all team activity is fully documented in line with governance and operational standards Provide regular progress updates to Project Management to support delivery tracking and planning Essential Skills & Experience Strong enterprise infrastructure background with extensive operational experience Proven experience leading infrastructure or technical teams ...

This role is offered on a 6 month fixed-term contract with the potential to become permanent. You will join our 24/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets … Week 2: MondayFriday, 10:0018:00 Week 3: 6-hour shifts each day, including on-call responsibilities In addition to core service operations, you will support reporting, routine maintenance tasks, and the coordination of supplier access. This is a dynamic, collaborative environment where strong communication, organisation, and customer focus ...

high-quality services and driving continuous improvement? We’re looking for a Digital Services Manager to take ownership of critical digital operations and lead service excellence across a dynamic and evolving environment. This is an exciting interim opportunity to make a real impact—leading teams, enhancing digital experiences … will oversee the delivery and performance of live digital services, ensuring they meet organisational needs and user expectations. You’ll lead multidisciplinary teams, manage service operations, and drive improvements through collaboration, innovation, and data-led decision-making. Key Responsibilities Own and manage the live operation of digital services ...

scrums Plan deployments and implementations Manage organisation, planning, prioritisation, and decision-making Manage third-party relationships and responses as required Handle risk and issue management Your Profile Essential skills/knowledge/experience: Proficient in AWS Infra and Network services (Control Tower, AWS Organizations, Service Control Policies … Cloud Factory, Machine Image management) Expert-level experience with EC2, Lambda, S3, CloudFormation, AWS Step Functions, AWS SSM, AWS IAM, AWS Security, AWS Backup, AWS ACM, KMS Experience with monitoring tools (Datadog, PagerDuty, CloudWatch, CloudTrail, SIEM integration) Scripting experience (Terraform, Ansible, Python, AWS CLI) Strong knowledge of Service ...