24 of 24 Service Management Jobs in the East of England

We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery … requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main … point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT service More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. The … manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall … Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and 2nd line support teams, ensuring More ❯

provide day-to-day operational support and transformation of on premise Virtual and Physical server environments, cloud hosted infrastructure platforms, and network related services, liaising with external and internal service providers and associated IT functions as required. Role Activities Strategy and Design The role will: - Support design activities by providing insight into good practice and operational metrics around operational … support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in the company's … maintenance of associated security accreditations Acquisition, Build and Transition The role will: - Provide PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support More ❯

Cloud & Managed IT Engineer: Provide expert-level technical escalation support to Tier 2 teams, creating knowledge articles and promoting a culture of continuous improvement Drive efficiency through automation, streamlined service requests, and self-service capabilities Collaborate with cross-functional teams to optimise customer and internal environments Administer and support Azure, Microsoft 365, Exchange, and Intune platforms Contribute to … proactive monitoring and automated remediation across infrastructure, systems, and networks Support service transition processes, ensuring documentation and knowledge transfers are complete Champion service management processes including Change, Major Incident, and Problem Management Participate in post-incident reviews and drive continual service improvements Be part of the weekend on-call rota (SaturdaySunday, 7am7pm) for critical out … and best practices Serve as a technical lead on internal and customer-facing projects Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange Moderate experience with Microsoft Intune Solid understanding of networking principles and troubleshooting Strong support experience with Windows 11 OS and server infrastructure More ❯

Change your job, change your workplace, change your future Ricoh are currently recruiting for a Head of IT Enterprise Service Engineering based in London who will be accountable for establishing and leading core service engineering functions-including release and deployment management, testing and data migration, service transition and enablement, environment management and quality assurance-across … in our mission - "you work for us, and we ll work for you". What you will be doing Define the vision, operating model, and roadmap for the IT Service Engineering function aligned with the company's transformation goals. Build and lead cross-functional teams responsible for each core capability area. Establish best-in-class, standardised, automated, and auditable … release management strategy and practices across applications and platforms. Partner with Engineering teams, PM/PMO, Cybersecurity, I&O, System Integrators and Business stakeholders to enable fast and safe IT delivery at scale. Build centralized capabilities for test coordination, test data management and complex data migrations to support modern digital-native and legacy platforms. Ensure testing and data More ❯

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter's business - aligned to a strategic … will include leading a team in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the following: building and/or … be responsible for a portfolio of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model and necessary plans - supporting the More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves! We change lives by making it … simple to switch and save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to our customers. … would love to hear what makes you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support process improvements More ❯

customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a … delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively: Work closely with other More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams … in fast-paced environments. Required Education AWS Certifications (AWS Certified Solution Architect, SysOps Administrator). Experience supporting enterprise systems (Finance, HR, CRM) in AWS environments. Familiarity with ITIL or service management frameworks. More ❯

Hatfield Job-ID: 210504 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and … best practises Minimum 3 years of proven experience as a ServiceNow developer or consultant on medium to large scale ServiceNow Platforms with excellent communication skills Extensive experience in IT Service Management (ITSM) Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable Experience of working in a More ❯

on site Must have, or be able to get Security Clearance As a 2nd Line Test Analyst, the day to day role will be focussed on delivering the testing service provided by Computacenter to the customer by designing and executing scripts to ensure that the subject under test (application, system change or new hardware) meets the customer requirements and … by the customer in order to design test cases and scenarios to adequately cover them. The Test analyst will be responsible for reporting any defects within the chosen Test Management tool (SpiraTest), providing detailed information that can be used to pass on to the relevant resolvers and performing confirmation testing once completed. What youll do Computacenter is looking for … towards the creation of the test plan by providing possible test scenarios Communicate with a wide variety of different internal support teams ranging from Wintel, networks, application packages and service management Able to communicate with key stakeholders, including customers in a professional manner What youll need Technical Experience: Good working knowledge of Microsoft Operating systems (Windows 11 and More ❯

ServiceNow Technical Delivery Consultant/Developer - Drive Global IT Service Excellence – Permanent – Hertfordshire - up to £80k + Good Benefits Are you a skilled ServiceNow Technical Delivery Consultant/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management … ServiceNow platform. We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (e.g., Team Connect … a ServiceNow developer or admin on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. A proactive attitude More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

on site Must have, or be able to get Security Clearance As a 2nd Line Test Analyst, the day to day role will be focussed on delivering the testing service provided by Computacenter to the customer by designing and executing scripts to ensure that the subject under test (application, system change or new hardware) meets the customer requirements and … by the customer in order to design test cases and scenarios to adequately cover them. The Test analyst will be responsible for reporting any defects within the chosen Test Management tool (SpiraTest), providing detailed information that can be used to pass on to the relevant resolvers and performing confirmation testing once completed. What you'll do Computacenter is looking … towards the creation of the test plan by providing possible test scenarios Communicate with a wide variety of different internal support teams ranging from Wintel, networks, application packages and service management Able to communicate with key stakeholders, including customers in a professional manner What you'll need Technical Experience: Good working knowledge of Microsoft Operating systems (Windows More ❯

Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the … such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device … 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk … the correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence essential as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken & written communication skills Strong More ❯

Key Responsibilities: Work on a 24x7x365 rotating shift pattern (4 days on/4 days off, 4 nights on/4 nights off); perform change control and incident management; maintain accurate tracking of all Data Centre assets and inventory; supervise and escort third-party vendors as required; plan and carry out installation, relocation, and decommissioning of IT hardware and … and ensure high standards are upheld; collaborate with facilities providers to optimise energy efficiency; support the daily running of the Data Centre, including installations, changes, and maintenance; participate in service improvement initiatives and major infrastructure projects, including power system upgrades and replacements; conduct basic server configuration (IDRAC, iLO); perform hands-on tasks such as racking, stacking, patching, and cable … management; identify and troubleshoot faults, escalating when necessary; manage complex inter-rack and inter-room cabling to support reliable IT and end-user connectivity. Skills & Experience Required: Prior experience working in high-risk environments and data centres; knowledge of DCIM tools and standards (desirable); familiarity with ticketing systems such as ServiceNow or Remedy (desirable); strong attention to detail and More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You ll play a key role in a fast-paced, tech-led company that delivers real-time … In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and improvement We … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You ll More ❯

What will you be doing? You will be rewriting existing NOC processes to align with ITIL standards, ensuring clarity, accuracy, and completeness. You will work closely with NOC managers, service managers, and other stakeholders to gather required information and validate process changes. Identifying opportunities for process improvements and recommend changes to enhance overall efficiency and effectiveness. You will be … also maintain version control for all process documentation, ensuring updates are properly tracked and communicated. Ensuring all documented processes meet ITIL standards and best practices, supporting consistent and effective service delivery across the organisation, will be required. What youll bring? You will possess proven background in ITIL process writing and documentation, especially within a NOC or similar environment. You … complex information is necessary. High level of accuracy and detail in documentation in required. Preferred Qualifications include ITIL Foundation certification or higher, and familiarity with network operations and IT service management tools. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched More ❯

s degree in area of specialty. IT Procurement Processes knowledge from Purchase to Pay of IT hardware/Software Multiple vendor coordination and account track on IT Procurement Telecommunication service management (SIM connection and device inventory) Basic knowledge of SAP/Ariba tools Good Knowledge of Office 365 (proficient in Excel) Good knowledge of ServiceNow Proficient in communication More ❯

and warehousing organisation is seeking an experienced Business Partner for one of its key business units, which will be responsible for IT ownership of business applications, project delivery, and service management. The role will serve as a bridge between the IT department and business units, ensuring that IT services align with business needs and objectives. This role is crucial … managing the impact of new technologies and processes. Track and report on the performance of IT services and projects, ensuring continuous improvement. Required Skills : Knowledge of ERP and Warehouse Management Systems and implementation, ideally (SAP). Ability to explain complex technical concepts to non-technical stakeholders. Make data-driven decisions. Managing cross-functional teams and projects. A strong customer … service orientation, with a focus on delivering value to the business. Benefits: Company car. Performance-related bonus. Hybrid, 3 days in the office and 2 days of remote working. More ❯