1 to 25 of 27 Service Management Jobs in the East of England

Service Reporting & Insights Lead Department: Customer Support Employment Type: Permanent - Full Time Location: Chelmsford, UK Description The Service Reporting & Insights Lead plays a critical role in enabling performance driven decision making across the service organisation. Reporting to the Head of Service Performance, this role is responsible for the design, delivery, and continuous improvement of Service … that supports operational excellence and strategic growth. With expert level knowledge of the ServiceNow platform - particularly Performance Analytics, ITSM, and CSM - this role provides the data foundation for monitoring service performance, customer satisfaction, and SLA achievement. A key part of the role is transforming raw data into meaningful insights and executive level narratives that drive improvement, enable capacity planning … and inform the integration of AI and automation into service delivery. Working at the intersection of data, technology, and service, the ServiceNow Reporting & Insights Lead ensures leadership and operational teams have the right information at the right time to make evidence based decisions. This includes producing board ready reports, identifying risks and opportunities, and actively contributing to the More ❯

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a … connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change). Customer Services comprises of a Service Desk team which provide first line technical … miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas. This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and More ❯

or more ServiceNow instances. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features. Demonstrated experience assisting with ServiceNow configuration and deployment. Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow. It would be great if you had: Experience of domain separation. Certifications indicating experience of other ServiceNow modules … such as Customer Service Management (CSM), Employee Workflow, Security Operations (SecOps), Governance, Risk, and Compliance (GRC), IT Operations Management (ITOM), or IT Asset Management (ITAM). If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear More ❯

or more ServiceNow instances. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features. Demonstrated experience assisting with ServiceNow configuration and deployment. Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow. It would be great if you had: Experience of domain separation. Certifications indicating experience of other ServiceNow modules … such as Customer Service Management (CSM), Employee Workflow, Security Operations (SecOps), Governance, Risk, and Compliance (GRC), IT Operations Management (ITOM), or IT Asset Management (ITAM). If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you More ❯

IT support, systems administration, or a related field, with a strong understanding of enterprise IT environments. Candidates for this Technical Support Engineer role will have proven experience in a service desk or technical support role, managing service desk operations and handling a range of customer issues. Responsibilities · Resolve Complex Technical Issues · Root Cause Analysis · Knowledge Sharing & Reporting · Cross … Functional Collaboration · Release Management · Escalation Management · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role, managing a variety of technical issues, and using service desk software (e.g. Freshdesk JIRA, Zendesk). · Strong background in Incident Management and Problem Management, with the ability to handle high-priority issues and … JIRA, Zendesk, SQL, and familiarity with cloud technologies (AWS, Azure, etc.). · Ability to work independently, while also collaborating effectively with cross-functional teams to resolve issues and improve service quality. · A strong passion for customer success, delivering high-quality support and ensuring a positive experience for all customers. Desirable · Certifications such as Microsoft Certified: Windows Server or Microsoft More ❯

Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the … such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

of Resourcing Partnerships Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … scale our Group Professional Services business, the role of Group Head of Resourcing Partnerships will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Resourcing Partnerships your role is pivotal in maximizing the value derived from your relationships with partners and … for all partners under GPS ownership. You will own and evolve the overall partnering strategy and offering to the business to drive profitable growth. Working collaboratively with the Resource Management team and other key stakeholders across GPS and the wider organisation, you will lead and manage a high-performing team, ensuring a cost-effective, transparent, and easily accessible partner More ❯

very first ServiceNow partners established in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the More ❯

very first ServiceNow partners established in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the More ❯

very first ServiceNow partners established in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the More ❯

Technician to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The successful candidate will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the Academy’s IT department, ensuring a high standard of service to students and staff. The position will … temporary basis and after a successful period will move onto a permanent contract. Day-to-day of the role: Provide a professional first-line technical advisory and diagnostic support service within a Service Desk environment during the service window. Offer effective first-line remote network monitoring and management. Ensure that all reported technical issues are dealt with … professionally and competently, recorded on the Service Management System, and resolved within the customer's Service Level Agreement. Provide 1st line technical support and call logging services to the school. Report and manage any incident that requires the services of a third-party organisation. Monitor/manage call queues to ensure that support calls are escalated and More ❯

customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a … delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively: Work closely with other More ❯

Senior IT Service Delivery Manager - Financial Services Location: London (Liverpool Street) - 1-2 days a week Salary: £75-85K Are you an experienced IT Service Delivery Manager/IT & Operations Manager with a strong track record in the financial services sector ? DO you wish to work for a fast paced start up? Do you thrive on building … relationships, ensuring seamless service delivery, and driving continuous improvement across IT operations? If so, we'd love to hear from you. Our client, a start up FinTech organisation, is seeking a Senior IT Service Delivery Manager to join their growing technology function. This is a pivotal role, working with senior stakeholders to oversee the delivery of IT services … across infrastructure and SaaS platforms. Key Responsibilities Own end-to-end IT service delivery across multiple business units, ensuring SLAs and KPIs are consistently achieved. Act as the bridge between IT teams, vendors, and senior business stakeholders , ensuring smooth communication and alignment. Lead service improvement initiatives, using ITIL best practices to enhance processes, reliability, and customer satisfaction. Oversee More ❯

develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking. Values: Open, Bold, Trusted Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio … Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description We are seeking a seasoned Infrastructure Technical Team Manager (Level 3) to lead our senior infrastructure team in supporting and enhancing a mission-critical, on-premises enterprise infrastructure environment. This role is responsible for the availability, scalability, performance, and … responsible for enterprise infrastructure services. Define team objectives, enforce operational standards, and ensure adherence to enterprise architecture and governance policies. Promote a culture of accountability, documentation, process improvement, and service excellence. Act as the primary escalation point for infrastructure issues affecting enterprise operations. Enterprise Infrastructure Operations Oversee the implementation, support, and life cycle management of on-premises infrastructure More ❯

Technician to join our client’s growing team in Ipswich on a permanent basis. You will be the first point of contact for IT-related queries, providing exceptional customer service and ensuring efficient resolution of technical issues. Working within a Microsoft Azure and Office 365 environment, you will manage support tickets, troubleshoot hardware and software issues, and escalate complex … Azure, Office 365, and Windows-based environments. Troubleshoot and resolve hardware, software, and network issues. Escalate complex issues to 3rd line support engineers as required. Assist in user account management, including password resets, permissions, and security updates. Deliver outstanding customer service, ensuring users are kept informed throughout the support process. Maintain accurate documentation of incidents, solutions, and IT … Previous experience in a 1st and 2nd Line IT Support or similar role. Proficiency with Microsoft Azure, Office 365, and Windows operating systems. Experience with ticketing systems and IT service management (ITSM) tools. Understanding of basic networking principles (DNS, DHCP, VPN, etc.). Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills with the More ❯

and developing the necessary components to make pensions dashboards possible. In this role you will be responsible for the following; Responsible for the PDP ecosystem agile ITchange and release management processes, ensuring that suppliers, colleagues and industry adhere to these processes at all times. Seek opportunities for continuous process improvement. Work closely with the Money Helper Pensions Dashboard teams … for the business and adherence to company policies. Experience of managing suppliers to ensure they meet business needs and performance targets. Demonstrate broad industry experience in change and release management and can improve change management processes towards full maturity. Ability to work collaboratively in a group with internal and external parties, actively networking with others. Adapt feedback to … in order to identify root cause and resolutions. Experience of owning an issue until a new owner has been found or the problem has been mitigated or resolved. ITIL service management qualification or equivalent qualification. Strong organisational & communication skills with the ability to meet both specific and unexpected deadlines. Excellent judgment and the confidence to proactively identity and More ❯

working – 3 days onsite, 2 days from home per week Salary up to £35,000 plus a competitive benefits package Key focus: Supporting the Head of IT in procurement management, vendor relations, and IT asset tracking Core Responsibilities: Procurement Management: Sourcing and purchasing IT equipment and services, managing contracts, and delivering cost-effective solutions Vendor Relations: Building and … maintaining strong relationships with suppliers, including negotiating pricing and terms IT Asset Management: Assisting with hardware and software asset tracking to ensure efficient use of resources Budget Oversight: Monitoring and managing the IT procurement budget, aligning spend with organisational goals Compliance: Ensuring all procurement activities follow internal policies and industry regulations Collaboration: Working closely with IT and finance teams … to align procurement activity with business needs Benefits Include: 25 days holiday (plus bank holidays), increasing with service Private healthcare (post-probation) Pension scheme and profit share bonus Life assurance and enhanced parental leave Subsidised gym membership Flexible electric car scheme Agile working and "Dress for Your Day" policy Who They’re Looking For: A solid understanding of IT More ❯

UK financial reporting standards (FRSs) and the Higher Education SORP. Proven experience leading large-scale, complex transformation projects within finance or systems environments. Exceptional analytical, problem-solving, and stakeholder management skills. Strong knowledge of software development methodologies (e.g. Agile, Waterfall) and tools like Microsoft Project. Experience implementing organisational change, promoting innovation, and overcoming resistance to new ways of working. … Outstanding communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Knowledge of ITIL and service management methods is desirable. Educated to degree level or equivalent. What We Offer: The chance to lead a high-impact project transforming financial processes across a prestigious and diverse organisation. A collaborative and supportive working environment that More ❯

on time and to quality standards Track and monitor project finances, risks, issues, dependencies, and changes Maintain accurate project documentation, controls, and governance processes Liaise with stakeholders across technical, service management, consultancy, and engineering teams Assist in contract, business, and change management activities Effectively escalate issues and ensure customer expectations are met Skills & Experience Required Active SC … Clearance (British National) Experience in a Project Coordinator or PMO role within IT services or deployment projects Knowledge of project management methodologies such as PRINCE2 or Agile Skilled in Microsoft Office applications (Excel, Word, PowerPoint, Project) Strong organisational skills with excellent attention to detail Confident communicator with the ability to build strong stakeholder relationships Additional Information Must be willing More ❯

on time and to quality standards Track and monitor project finances, risks, issues, dependencies, and changes Maintain accurate project documentation, controls, and governance processes Liaise with stakeholders across technical, service management, consultancy, and engineering teams Assist in contract, business, and change management activities Effectively escalate issues and ensure customer expectations are met Skills & Experience Required Active SC … Clearance (British National) Experience in a Project Coordinator or PMO role within IT services or deployment projects Knowledge of project management methodologies such as PRINCE2 or Agile Skilled in Microsoft Office applications (Excel, Word, PowerPoint, Project) Strong organisational skills with excellent attention to detail Confident communicator with the ability to build strong stakeholder relationships Additional Information Must be willing More ❯

on time and to quality standards Track and monitor project finances, risks, issues, dependencies, and changes Maintain accurate project documentation, controls, and governance processes Liaise with stakeholders across technical, service management, consultancy, and engineering teams Assist in contract, business, and change management activities Effectively escalate issues and ensure customer expectations are met Skills & Experience Required Active SC … Clearance (British National) Experience in a Project Coordinator or PMO role within IT services or deployment projects Knowledge of project management methodologies such as PRINCE2 or Agile Skilled in Microsoft Office applications (Excel, Word, PowerPoint, Project) Strong organisational skills with excellent attention to detail Confident communicator with the ability to build strong stakeholder relationships Additional Information Must be willing More ❯

information What you'll need An understanding of basic IT fundamentals and proficient user of MS-Office applications, especially Excel Knowledge of issue tracking and reporting tools, Atlassian Jira Service Management and Jira. Must have excellent written and verbal communication and interpersonal skills, with an ability to communicate effectively and professionally in both technical and non-technical language. … Customer focused, and goal orientated with keen attention to detail. Knowledge of incident, problem and change management with ability to diagnose and apply a problem solving/analytical approach and confident using Driver Portal, Fleetdesk and/or Back office systems Adept at working with challenging users in a fast-paced environment. Self-starter, with willingness to learn and … Documenting system processes and providing training to end users. Share knowledge and expertise with others, supporting business users as required. Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required. Liaise with other support/development teams to resolve cross-system issues More ❯

information What you'll need An understanding of basic IT fundamentals and proficient user of MS-Office applications, especially Excel Knowledge of issue tracking and reporting tools, Atlassian Jira Service Management and Jira. Must have excellent written and verbal communication and interpersonal skills, with an ability to communicate effectively and professionally in both technical and non-technical language. … Customer focused, and goal orientated with keen attention to detail. Knowledge of incident, problem and change management with ability to diagnose and apply a problem solving/analytical approach and confident using Driver Portal, Fleetdesk and/or Back office systems Adept at working with challenging users in a fast-paced environment. Self-starter, with willingness to learn and … Documenting system processes and providing training to end users. Share knowledge and expertise with others, supporting business users as required. Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required. Liaise with other support/development teams to resolve cross-system issues More ❯

ServiceNow Product Owner Location: Watford | Full Time | Permanent | c. £75,000 Be part of a major digital transformation and help build a world-class IT service experience. A high-profile, forward-thinking organisation is undergoing a once-in-a-lifetime transformation, including the overhaul of its IT service management platform. As part of this journey, we're … role in delivering efficient, reliable, and secure IT services. You'll lead the implementation and evolution of ServiceNow, working across teams to design scalable solutions, manage integrations, and enhance service delivery processes. What You'll Do Lead the configuration and rollout of ServiceNow across the organisation. Partner with internal stakeholders and external consultants to design and implement solutions. Support … improve ITSM processes, including incident, change, and configuration management. Identify automation opportunities and drive continuous improvement initiatives. Maintain comprehensive documentation, reporting, and technical roadmaps. Liaise with external vendors and service providers. What You'll Bring Strong experience in ITSM and operational support models. Proven background as a ServiceNow Administrator, Developer, or Architect. In-depth knowledge of ServiceNow modules, workflows More ❯

budgets on track. Key Responsibilities Coordinate the end-to-end procurement process for IT products and services Maintain strong relationships with suppliers, negotiating contracts and pricing Support IT asset management (both hardware and software) Monitor and manage the IT procurement budget Ensure all purchasing complies with company policies and regulatory requirements Keep accurate records of contracts, inventory, and purchases … We're Looking For Experience in IT procurement or a similar administrative procurement role Good understanding of IT systems and infrastructure Familiarity with procurement processes, contract negotiation, and vendor management Strong communication and interpersonal skills Excellent attention to detail and organisational ability Comfortable working with budgets and procurement systems/tools Awareness of ITIL and IT Service Management More ❯