1 to 25 of 30 Service Management Jobs in the East of England

Delivery BU CK Reason for RR New Business Client Interview False PSNo Name of Rotation resource NA Job Description Purpose of the Role The role is responsible for managing Service Transition and Change across a portfolio of services aligned to business workstreams this includes Service Design delivery across early Project initiation tracked through to OAT and Go Live … The aim of the role being to control prevent and manage the risk of unplanned service interruption across the business and ensure IT Services remain operable and supportable against defined outcomes Key Responsibilities To ensure appropriate best practice ITIL processes and tools are in place along with a clear RACI that includes SIAM and associated 3rd party service providers Provide governance and assurance to Change Management and Service Transition Input into Service Review Boards as required by the Service Assurance Team to ensure that customer satisfaction scorecard activities are effectively addressed Deal with service transition and service change for both new and existing demand Undertake Service Design activities to ensure More ❯

daily and any matters of concern are raised with the relevant Line Manager or through the necessary processes within the Trust - Responsible for delivering a compassionate, dignified and respectful service to patients at all times. Main duties of the job Ensures that system access is maintained in accordance with company policy- Supports all access management control activities across … systems- Ensures access to systems is provisioned with the concept of least privilege- Evaluates existing access to ensure access levels remain commensurate with job responsibilities- Responsible for evaluating access management systems to show continued improvements of provision processes and operations About us EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In … daily and any matters of concern are raised with the relevant Line Manager or through the necessary processes within the Trust - Responsible for delivering a compassionate, dignified and respectful service to patients at all times. To provide a professional interface for our customers and users to ensure high quality services and resolution of incidents as quickly as possible. Entering More ❯

Are you an experienced Service Desk Manager looking for a new opportunity? Our client is looking for a Service Desk Manager to lead dynamic team and shape the future of their IT support services driving customer service excellence and fostering a culture of continuous improvement. This role offers the chance to grow within a thriving company, aligning … service delivery with business objectives and ensuring exceptional client experiences. Working for our client, you will be able to develop your career as the company expands, as they really promote learning nd professional development. You will be leading and mentoring a team of 1st, 2nd, and 3rd line engineers, fostering a positive, customer-focused culture. Working in this collaborative … environment, you will get the chance to work closely with senior management, account managers, and the team to enhance client engagement and service offerings. As the Service Desk Manager you will be supporting the - Team Leadership & Management: Conduct performance reviews, training plans, and foster a positive team culture. - Service Delivery: Ensure all tickets are managed More ❯

Are you an experienced Service Desk Manager looking for a new opportunity? Our client is looking for a Service Desk Manager to lead dynamic team and shape the future of their IT support services driving customer service excellence and fostering a culture of continuous improvement. This role offers the chance to grow within a thriving company, aligning … service delivery with business objectives and ensuring exceptional client experiences. Working for our client, you will be able to develop your career as the company expands, as they really promote learning nd professional development. You will be leading and mentoring a team of 1st, 2nd, and 3rd line engineers, fostering a positive, customer-focused culture. Working in this collaborative … environment, you will get the chance to work closely with senior management, account managers, and the team to enhance client engagement and service offerings. As the Service Desk Manager you will be supporting the - Team Leadership & Management: Conduct performance reviews, training plans, and foster a positive team culture. - Service Delivery: Ensure all tickets are managed More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle — from prospecting and qualification to negotiation, close, and More ❯

MIM® is the global leader in Major Incident Management training and certification. We work with organisations like Visa, Amazon, NHS, and Deloitte to transform incident response performance and leadership culture. We’re expanding our delivery team and are seeking x3 exceptional Associate Trainers to deliver MIM® Professional®, Expert®, and Director® courses to our growing global client base. Type: x3 … and “train the trainer” sessions. Contribute to continuous improvement of materials and learner experience. Accurately report session feedback and participant scores. Essential Skills & Experience Proven background in Major Incident Management , Service Management , or IT Operations Leadership . Confident facilitator with strong presentation and communication skills. Prior experience delivering corporate training or workshops (virtual or classroom). Understanding … of ITIL®, DevOps, or related frameworks advantageous. Professional, reliable, and client-focused. Preferred Certifications MIM Professional®, Expert®, or Director® (or willingness to complete) ITIL®, ISO 20000, or equivalent service management certifications What We Offer Access to global delivery opportunities and enterprise clients. Fully prepared, world-class training materials and support. Ongoing certification, mentoring, and brand recognition as part More ❯

MIM® is the global leader in Major Incident Management training and certification. We work with organisations like Visa, Amazon, NHS, and Deloitte to transform incident response performance and leadership culture. We’re expanding our delivery team and are seeking x3 exceptional Associate Trainers to deliver MIM® Professional®, Expert®, and Director® courses to our growing global client base. Type: x3 … and “train the trainer” sessions. Contribute to continuous improvement of materials and learner experience. Accurately report session feedback and participant scores. Essential Skills & Experience Proven background in Major Incident Management , Service Management , or IT Operations Leadership . Confident facilitator with strong presentation and communication skills. Prior experience delivering corporate training or workshops (virtual or classroom). Understanding … of ITIL®, DevOps, or related frameworks advantageous. Professional, reliable, and client-focused. Preferred Certifications MIM Professional®, Expert®, or Director® (or willingness to complete) ITIL®, ISO 20000, or equivalent service management certifications What We Offer Access to global delivery opportunities and enterprise clients. Fully prepared, world-class training materials and support. Ongoing certification, mentoring, and brand recognition as part More ❯

upgrading the essential IT equipment About the Role: You will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … services. Where You'll Work: This is a cross-site role. Basildon HospitalBroomfield HospitalSouthend Hospital Main duties of the job Fully understand and advocate the use of ITIL principles Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and … used by clinicians, requiring prompt resolution in accordance with agreed SLAs. Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust's defined escalation policies. Conduct thorough technical analysis and research by interpreting and comparing a range of options to More ❯

how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - London, UK - Manchester Job-ID: 215567 Contract type: Fixed Term Contract Business Unit: Customer Success & Service Delivery Life on the team Business Management Placement Programme Location: London, Birmingham, Manchester or Hatfield Start Date: July 2026 Contract: Fixed Term - Full time Application Process: Online application … behavioural Test, Video Interview and face-to-face assessment centre Our Service Managers are responsible for developing a long-term partnership with our customers by providing high-quality advice and support whilst coming up with creative solutions to challenges and helping organisations to address their business needs and objectives more efficiently. The service managers are the face of … services business and are often seen as an extended part of the customer team, through their proximity and solid understanding of the customer's business and its people. Our Service Management division is placed right at the heart of our business and the services they provide for some of the world's largest organisations help to keep the More ❯

with our technology solutions and workplace. You will contribute to the support, implementation and introduction of new technology and services to our workplace and the digital marketing and change management campaigns to ensure high adoption of these new services. In this role you will develop a broad set of skills in IT support, service management, project management and change management just to name a few. You bring a passion for providing great employee experiences and use this passion to review our current technology and services and drive continuous improvement This is an on-site position based at our current location: Hexagon Place, Shire Park, 6 Falcon Way, Welwyn Garden City AL7 1TW, United Kingdom What … not just locally but potentially globally You could be involved in analyzing business requirements and choosing solutions to our challenges, deploying solutions and contributing to the marketing and change management campaigns to ensure high adoption of the new services and tools being introduced You will contribute to analyzing data to ensure that our existing solutions have high happiness levels More ❯

Job Title Microsoft Build Specialist Location: Hatfield full time Hours: 37.5 per week Role Type: Permanent The Evergreen service is Computacenters solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. Our … goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from the UK, India, and Germany locations. What … of contact for general technical queries and escalations Investigate failed deployments directly in SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software) What youll need The successful candidate will represent the More ❯

part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently … self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required … Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/ More ❯

3rd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 3rd … Line Support Engineer you will be working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile … to delivering secure, standardised, and high-quality end-to-end mobile services. The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support.* Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user More ❯

About The Role Vendor and Commercial Management Director Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun … people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Want to come and be a part of it? What will you be doing? The Vendor and Commercial Management Director will be accountable for the strategic governance, performance, and commercial optimisation of all IT and technology supplier relationships across M Group. Operating in a complex environment with over … offices, 30,000 IT users, and annual revenues of £3.7 billion, the role ensures that vendor partnerships deliver maximum value, innovation, and service excellence to support rapid business growth and frequent acquisitions. This role is pivotal in driving a consistent, transparent, and performance-driven vendor ecosystem, reducing commercial risk, and ensuring supplier contracts align with strategic objectives. The postholder More ❯

2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd … Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and … post-deployment support.* Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. More ❯

Purpose of the Role The KeyedIn Administrator/Application Configuration Specialist will be responsible for the day-to-day systems administration, configuration, and optimisation of the KeyedIn Project Portfolio Management (PPM) application. The role ensures the platform is aligned to business needs, supports end users effectively, and maintains system integrity, performance, and security. Key Responsibilities Application Administration & Configuration: *Manage … including cyber security and data protection standards. Essential Skills & Experience *Proven experience administering or configuring KeyedIn.*Strong understanding of application configuration concepts (workflows, reporting, permissions).*Competence in data management and integration processes.*Experience providing user support and training.*Understanding of cyber security principles, particularly in application administration.*Ability to troubleshoot issues and liaise with technical teams and vendors. … Desirable Skills & Qualifications *Experience with KeyedIn API and integration capabilities.*Familiarity with SQL or reporting tools for data extraction/analysis.*Knowledge of project portfolio management processes.*ITIL Foundation certification or similar service management accreditation.*Experience in change control and release management for SaaS applications. Key Competencies *Analytical and problem-solving skills.*Customer-focused mindset for More ❯

and developing the necessary components to make pensions dashboards possible. In this role you will be responsible for the following; Responsible for the PDP ecosystem agile ITchange and release management processes, ensuring that suppliers, colleagues and industry adhere to these processes at all times. Seek opportunities for continuous process improvement. Work closely with the Money Helper Pensions Dashboard teams … for the business and adherence to company policies. Experience of managing suppliers to ensure they meet business needs and performance targets. Demonstrate broad industry experience in change and release management and can improve change management processes towards full maturity. Ability to work collaboratively in a group with internal and external parties, actively networking with others. Adapt feedback to … in order to identify root cause and resolutions. Experience of owning an issue until a new owner has been found or the problem has been mitigated or resolved. ITIL service management qualification or equivalent qualification. Strong organisational & communication skills with the ability to meet both specific and unexpected deadlines. Excellent judgment and the confidence to proactively identity and More ❯

in managing contracts and procurement activities across hardware, software, and IT services. This role is responsible for overseeing IT procurement end-to-end - from sourcing and purchasing to contract management - ensuring best value for money while remaining compliant with internal policies. You will work closely with IT and finance teams to manage vendor relationships, budgets, and IT asset records. … conducted in Ipswich (5 days a week for 2 weeks), after which hybrid working is available. Key Responsibilities Manage procurement for IT hardware, software, and services Support contract lifecycle management, including renewals and negotiations Maintain accurate records of purchases, contracts, and IT assets Collaborate with vendors to achieve competitive pricing and service levels Monitor and manage procurement budgets … Ensure compliance with internal policies and industry regulations Work closely with IT and finance teams to align purchasing with business needs Skills and Experience Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent More ❯

staff discounts and other generous benefits Hays Technology are working in partnership with a University with sites in Chelmsford and Cambridge to recruit a Head of Digital Experience & Product Management on a permanent basis. The successful candidate will lead the development and continuous improvement of key digital products including CRM, Enterprise Service Management, Student Records, Learning Management … the role, you must have the following skills and experience: Higher degree or relevant professional qualification at postgraduate level or significant relevant experience. Previous experience in a leadership/management role. Strong organisational skills and the ability to prioritise and delegate to teams appropriately. Experience and ability to motivate and engage staff. An understanding of digital experience and the More ❯

staff discounts and other generous benefits Hays Technology are working in partnership with a University with sites in Chelmsford and Cambridge to recruit a Head of Digital Experience & Product Management on a permanent basis. The successful candidate will lead the development and continuous improvement of key digital products including CRM, Enterprise Service Management, Student Records, Learning Management … the role, you must have the following skills and experience: Higher degree or relevant professional qualification at postgraduate level or significant relevant experience. Previous experience in a leadership/management role. Strong organisational skills and the ability to prioritise and delegate to teams appropriately. Experience and ability to motivate and engage staff. An understanding of digital experience and the More ❯

services that support all aspects of organisational life - from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate will have a proven track record in the management and development of IT and Systems at a senior level. As well as the relevant experience, we are seeking someone who can provide strong leadership and management, working … OF THE JOB As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware … technology to provide flexible and responsive services, facilitate efficient business processes, and deliver value for money while maintaining high levels of customer service. MAIN DUTIES AND RESPONSIBILITIES Lead operational management of IT services in line with strategic objectives, keeping pace with technological advancements. Collaborate with departments to deploy and maintain applications and infrastructure that support organisational goals. Ensure IT More ❯