Period
to 18 November 2017

The median annual salary for a 2nd Line Support Analyst was £24,000 in advertised job vacancies in Manchester during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
North West > Manchester
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 274 259 233
Rank change year-on-year -15 -26 +30
Permanent jobs requiring a 2nd Line Support Analyst 18 19 44
As % of all permanent IT jobs advertised in Manchester 0.23% 0.25% 0.59%
As % of the Job Titles category 0.23% 0.26% 0.61%
Number of salaries quoted 17 16 43
Manchester median annual salary £24,000 £21,000 £21,500
Median salary % change year-on-year +14.29% -2.33% +6.17%
10th Percentile £19,400 £19,000 £18,500
90th Percentile £26,800 £23,750 £28,500
North West median annual salary £23,500 £21,000 £23,750
% change year-on-year +11.90% -11.58% +3.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7698 7269 7195
% of permanent IT jobs with a recognized job title 97.36% 97.45% 96.60%
Number of salaries quoted 6394 6249 5985
Manchester median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% +6.67%
10th Percentile £26,000 £26,250 £24,500
90th Percentile £65,000 £62,500 £58,852
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

2nd Line Support Analyst
Job Vacancy Trend in Manchester

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for 2nd Line Support Analyst in Manchester

2nd Line Support Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Manchester.

Salary trend for 2nd Line Support Analyst in Manchester

2nd Line Support Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Manchester region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bury - 5 £22,500 -
Cheadle -10 1 £27,500 +30.95%
2nd Line Support Analyst
North West

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 18 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring 2nd Line Support Analyst in the job title.

1 12 (66.67%) ITIL
2 11 (61.11%) Windows
2 11 (61.11%) Active Directory
3 8 (44.44%) Office 365
4 7 (38.89%) Windows 7
5 5 (27.78%) Driving Licence
5 5 (27.78%) Windows 10
5 5 (27.78%) Microsoft
5 5 (27.78%) SQL
6 4 (22.22%) Retail
7 3 (16.67%) Legal
7 3 (16.67%) SQL Server Reporting Services
7 3 (16.67%) SQL Server Integration Services
7 3 (16.67%) Telesales
7 3 (16.67%) Crystal Reports
7 3 (16.67%) HTML
7 3 (16.67%) CSS
7 3 (16.67%) Uniface
7 3 (16.67%) Payment Gateway
7 3 (16.67%) Skype for Business
7 3 (16.67%) Windows 8
7 3 (16.67%) Skype
8 2 (11.11%) Collaborative Working
8 2 (11.11%) Microsoft Azure
8 2 (11.11%) Microsoft Office
8 2 (11.11%) DHCP
8 2 (11.11%) DNS
8 2 (11.11%) SLA
8 2 (11.11%) Cisco
8 2 (11.11%) Automotive

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (16.67%) Skype for Business
2 1 (5.56%) Exchange Server 2010
2 1 (5.56%) IIS
2 1 (5.56%) MS Exchange
Applications
1 2 (11.11%) Microsoft Office
Business Applications
1 3 (16.67%) Payment Gateway
Cloud Services
1 8 (44.44%) Office 365
2 2 (11.11%) Microsoft Azure
3 1 (5.56%) Amazon AWS
3 1 (5.56%) Cloud Computing
3 1 (5.56%) G Suite
Communications & Networking
1 3 (16.67%) Skype
2 2 (11.11%) DHCP
2 2 (11.11%) DNS
3 1 (5.56%) LAN
3 1 (5.56%) WAN
Database & Business Intelligence
1 3 (16.67%) Crystal Reports
1 3 (16.67%) SQL Server Integration Services
1 3 (16.67%) SQL Server Reporting Services
General
1 4 (22.22%) Retail
2 3 (16.67%) Legal
3 2 (11.11%) Automotive
3 2 (11.11%) Law
Libraries, Frameworks & Software Standards
1 3 (16.67%) CSS
1 3 (16.67%) HTML
2 1 (5.56%) .NET
Miscellaneous
1 5 (27.78%) Driving Licence
2 1 (5.56%) Blackberry
2 1 (5.56%) EPoS
2 1 (5.56%) Replication
Operating Systems
1 11 (61.11%) Windows
2 7 (38.89%) Windows 7
3 5 (27.78%) Windows 10
4 3 (16.67%) Windows 8
5 1 (5.56%) Windows Server 2003
Processes & Methodologies
1 12 (66.67%) ITIL
2 3 (16.67%) Telesales
3 2 (11.11%) Collaborative Working
4 1 (5.56%) Document Management
Programming Languages
1 5 (27.78%) SQL
2 3 (16.67%) Uniface
3 1 (5.56%) T-SQL
3 1 (5.56%) VB.NET
Qualifications
1 1 (5.56%) ITIL Certification
1 1 (5.56%) MCSE
1 1 (5.56%) Microsoft Certification
Quality Assurance & Compliance
1 2 (11.11%) SLA
System Software
1 11 (61.11%) Active Directory
2 1 (5.56%) Hyper-V
2 1 (5.56%) Terminal Services
Vendors
1 5 (27.78%) Microsoft
2 2 (11.11%) Cisco
3 1 (5.56%) Citrix
3 1 (5.56%) Google
3 1 (5.56%) iManage
3 1 (5.56%) ServiceNow
3 1 (5.56%) VMware