The median annual salary for a 2nd Line Support Analyst was £22,000 in advertised job vacancies in the North West during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England / North West
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 253 227 237
Rank change year-on-year -26 +10  
Permanent jobs requiring a 2nd Line Support Analyst 19 10 19
As % of all permanent IT jobs advertised in the North West 0.28% 0.18% 0.30%
As % of the Job Titles category 0.29% 0.18% 0.31%
Number of salaries quoted 17 8 18
Median salary £22,000 £21,500 £24,000
Median salary % change year-on-year +2.32% -10.41%  
90% offered a salary of more than £18,650 £19,250 £18,675
10% offered a salary of more than £26,250 £25,750 £27,475
UK excluding London median salary £25,000 £25,000 £24,000
% change year-on-year - +4.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6603 5488 6123
As % of all permanent IT job vacancies advertised in the North West 96.44% 97.86% 96.88%
Number of salaries quoted 20745 19426 22170
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £24,000 £22,500 £23,250
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

2nd Line Support Analyst
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Support Analyst in the North West

2nd Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the North West.

Salary trend for 2nd Line Support Analyst in the North West

2nd Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -24 12 £22,250 +8.53% 2
Lancashire 0 5 £22,000 -8.33%
Cheshire -33 2 £25,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 28 June 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support Analyst in the job title.

1 10 (45.45%) ITIL
1 10 (45.45%) Windows
2 9 (40.91%) Active Directory
2 9 (40.91%) Office 365
3 8 (36.36%) SQL
4 7 (31.82%) MS Exchange
5 6 (27.27%) SLA
6 5 (22.73%) Cisco
6 5 (22.73%) NetBackup
6 5 (22.73%) Retail
6 5 (22.73%) Veeam
6 5 (22.73%) Windows Server 2008
7 4 (18.18%) VMware
7 4 (18.18%) Microsoft
8 3 (13.64%) CSS
8 3 (13.64%) Uniface
8 3 (13.64%) LAN
8 3 (13.64%) WAN
8 3 (13.64%) Crystal Reports
8 3 (13.64%) HTML
8 3 (13.64%) SQL Server Reporting Services
8 3 (13.64%) SQL Server Integration Services
8 3 (13.64%) Telesales
8 3 (13.64%) Replication
8 3 (13.64%) Payment Gateway
9 2 (9.09%) Windows 10
9 2 (9.09%) G Suite
9 2 (9.09%) Cloud Computing
9 2 (9.09%) Windows 8
9 2 (9.09%) Windows 7

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (31.82%) MS Exchange
2 1 (4.55%) Exchange Server 2010
2 1 (4.55%) IIS
Applications
1 2 (9.09%) Microsoft Office
Business Applications
1 3 (13.64%) Payment Gateway
Cloud Services
1 9 (40.91%) Office 365
2 2 (9.09%) Amazon AWS
2 2 (9.09%) Cloud Computing
2 2 (9.09%) G Suite
Communications & Networking
1 3 (13.64%) LAN
1 3 (13.64%) WAN
2 2 (9.09%) TCP/IP
Database & Business Intelligence
1 3 (13.64%) Crystal Reports
1 3 (13.64%) SQL Server Integration Services
1 3 (13.64%) SQL Server Reporting Services
General
1 5 (22.73%) Retail
2 2 (9.09%) Automotive
2 2 (9.09%) Finance
3 1 (4.55%) Back Office
3 1 (4.55%) Front Office
3 1 (4.55%) Law
3 1 (4.55%) Legal
Libraries, Frameworks & Software Standards
1 3 (13.64%) CSS
1 3 (13.64%) HTML
2 1 (4.55%) .NET
2 1 (4.55%) FIX Protocol
2 1 (4.55%) Middleware
Miscellaneous
1 3 (13.64%) Replication
2 2 (9.09%) EPoS
3 1 (4.55%) Fixed Income
3 1 (4.55%) iPad
Operating Systems
1 10 (45.45%) Windows
2 5 (22.73%) Windows Server 2008
3 2 (9.09%) Windows 10
3 2 (9.09%) Windows 7
3 2 (9.09%) Windows 8
4 1 (4.55%) Android
4 1 (4.55%) Apple iOS
4 1 (4.55%) Windows Server
4 1 (4.55%) Windows Server 2003
Processes & Methodologies
1 10 (45.45%) ITIL
2 3 (13.64%) Telesales
3 1 (4.55%) Case Management
3 1 (4.55%) Continuous Improvement
3 1 (4.55%) Continuous Integration
3 1 (4.55%) Issue Tracking
3 1 (4.55%) Migration
3 1 (4.55%) PRINCE2
Programming Languages
1 8 (36.36%) SQL
2 3 (13.64%) Uniface
3 2 (9.09%) T-SQL
4 1 (4.55%) VB.NET
Qualifications
1 2 (9.09%) Microsoft Certification
2 1 (4.55%) Cisco Certification
2 1 (4.55%) ITIL Certification
2 1 (4.55%) MCITP
2 1 (4.55%) MCSE
Quality Assurance & Compliance
1 6 (27.27%) SLA
System Software
1 9 (40.91%) Active Directory
2 1 (4.55%) Hyper-V
2 1 (4.55%) VMware Infrastructure
Systems Management
1 5 (22.73%) NetBackup
2 1 (4.55%) SCCM
Vendors
1 5 (22.73%) Cisco
1 5 (22.73%) Veeam
2 4 (18.18%) Microsoft
2 4 (18.18%) VMware
3 2 (9.09%) Citrix
3 2 (9.09%) Google
4 1 (4.55%) MobileIron
4 1 (4.55%) ServiceNow
Manchester
IQ Telecom
Salary: £23000 - £24000 per annum
Posted: 15 days ago
Manchester
Michael Page Technology
Salary: £23000 - £25000 per annum
Posted: 13 days ago