Period
to 18 November 2017

The median annual salary for a 2nd Line Support Analyst was £23,500 in advertised job vacancies in the North West during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
England > North West
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 348 329 308
Rank change year-on-year -19 -21 +36
Permanent jobs requiring a 2nd Line Support Analyst 26 26 70
As % of all permanent IT jobs advertised in the North West 0.20% 0.21% 0.54%
As % of the Job Titles category 0.20% 0.21% 0.55%
Number of salaries quoted 20 21 68
North West median annual salary £23,500 £21,000 £23,750
Median salary % change year-on-year +11.90% -11.58% +3.26%
10th Percentile £20,600 £18,500 £18,500
90th Percentile £26,575 £25,000 £28,225
England median annual salary £27,500 £27,000 £27,000
% change year-on-year +1.85% - +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12704 12096 12623
% of permanent IT jobs with a recognized job title 96.59% 97.06% 96.57%
Number of salaries quoted 10170 10182 10477
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

2nd Line Support Analyst
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Support Analyst in the North West

2nd Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the North West.

Salary trend for 2nd Line Support Analyst in the North West

2nd Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -15 18 £24,000 +14.29%
Cheshire -19 6 £23,750 +7.95% 1
Merseyside +21 1 £23,000 +27.78%
Lancashire +2 1 - -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 18 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support Analyst in the job title.

1 17 (65.38%) Windows
2 16 (61.54%) ITIL
3 15 (57.69%) Active Directory
4 12 (46.15%) Office 365
5 10 (38.46%) Windows 7
6 8 (30.77%) Windows 10
6 8 (30.77%) Microsoft
7 6 (23.08%) Driving Licence
7 6 (23.08%) Windows 8
8 5 (19.23%) Windows Server 2008
8 5 (19.23%) Windows Server
8 5 (19.23%) Citrix
8 5 (19.23%) SQL
8 5 (19.23%) Microsoft Office
8 5 (19.23%) VMware
9 4 (15.38%) Legal
9 4 (15.38%) WAN
9 4 (15.38%) LAN
9 4 (15.38%) ITIL Certification
9 4 (15.38%) Retail
10 3 (11.54%) SQL Server Reporting Services
10 3 (11.54%) Payment Gateway
10 3 (11.54%) Skype
10 3 (11.54%) Microsoft Azure
10 3 (11.54%) Skype for Business
10 3 (11.54%) Uniface
10 3 (11.54%) Cisco
10 3 (11.54%) HTML
10 3 (11.54%) CSS
10 3 (11.54%) Crystal Reports

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.54%) Skype for Business
2 2 (7.69%) MS Exchange
3 1 (3.85%) Exchange Server 2010
3 1 (3.85%) IIS
Applications
1 5 (19.23%) Microsoft Office
Business Applications
1 3 (11.54%) Payment Gateway
Cloud Services
1 12 (46.15%) Office 365
2 3 (11.54%) Microsoft Azure
3 1 (3.85%) Amazon AWS
3 1 (3.85%) Cloud Computing
3 1 (3.85%) G Suite
Communications & Networking
1 4 (15.38%) LAN
1 4 (15.38%) WAN
2 3 (11.54%) Skype
3 2 (7.69%) DHCP
3 2 (7.69%) DNS
3 2 (7.69%) TCP/IP
4 1 (3.85%) VoIP
4 1 (3.85%) VPN
Database & Business Intelligence
1 3 (11.54%) Crystal Reports
1 3 (11.54%) SQL Server Integration Services
1 3 (11.54%) SQL Server Reporting Services
General
1 4 (15.38%) Legal
1 4 (15.38%) Retail
2 2 (7.69%) Automotive
2 2 (7.69%) Law
3 1 (3.85%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (11.54%) CSS
1 3 (11.54%) HTML
2 1 (3.85%) .NET
Miscellaneous
1 6 (23.08%) Driving Licence
2 1 (3.85%) Blackberry
2 1 (3.85%) Computer Science
2 1 (3.85%) EPoS
2 1 (3.85%) Management Information System
2 1 (3.85%) Replication
Operating Systems
1 17 (65.38%) Windows
2 10 (38.46%) Windows 7
3 8 (30.77%) Windows 10
4 6 (23.08%) Windows 8
5 5 (19.23%) Windows Server
5 5 (19.23%) Windows Server 2008
6 2 (7.69%) Windows Server 2012
7 1 (3.85%) Linux
7 1 (3.85%) Windows Server 2003
Processes & Methodologies
1 16 (61.54%) ITIL
2 3 (11.54%) Telesales
3 2 (7.69%) Collaborative Working
4 1 (3.85%) Change Control
4 1 (3.85%) Change Management
4 1 (3.85%) Configuration Management
4 1 (3.85%) Document Management
4 1 (3.85%) Infrastructure Management
4 1 (3.85%) Problem Management
4 1 (3.85%) Project Management
4 1 (3.85%) Root Cause Analysis
4 1 (3.85%) Service Delivery
Programming Languages
1 5 (19.23%) SQL
2 3 (11.54%) Uniface
3 1 (3.85%) T-SQL
3 1 (3.85%) VB.NET
Qualifications
1 4 (15.38%) ITIL Certification
2 1 (3.85%) MCSE
2 1 (3.85%) Microsoft Certification
2 1 (3.85%) SC Cleared
2 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 2 (7.69%) SLA
System Software
1 15 (57.69%) Active Directory
2 2 (7.69%) Hyper-V
3 1 (3.85%) Terminal Services
3 1 (3.85%) VMware Infrastructure
Systems Management
1 1 (3.85%) Cisco CUCM
Vendors
1 8 (30.77%) Microsoft
2 5 (19.23%) Citrix
2 5 (19.23%) VMware
3 3 (11.54%) Cisco
4 1 (3.85%) Avaya
4 1 (3.85%) Google
4 1 (3.85%) iManage
4 1 (3.85%) ServiceNow