The median annual salary for a 2nd Line Support Analyst was £25,750 in advertised job vacancies in the North West during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Second Line Support Analyst
England / North West
Rank 254 228 225
Rank change year-on-year -26 -3  
Permanent jobs requiring a 2nd Line Support Analyst 3 12 25
As % of all permanent IT jobs advertised in the North West 0.049% 0.21% 0.38%
As % of the Job Titles category 0.051% 0.22% 0.39%
Number of salaries quoted 2 10 25
Median salary £25,750 £23,750 £21,000
Median salary % change year-on-year +8.42% +13.09%  
90% offered a salary of more than £25,150 £22,150 £19,000
10% offered a salary of more than £26,350 £25,750 £27,900
UK excluding London median salary £25,000 £26,500 £24,250
% change year-on-year -5.66% +9.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 5865 5483 6340
As % of all permanent IT job vacancies advertised in the North West 96.72% 97.06% 96.78%
Number of salaries quoted 4885 4606 5110
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the North West

2nd Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the North West.

Salary trend for 2nd Line Support Analyst in the North West

2nd Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the North West region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +16 2 £25,750 +13.18%
Merseyside -4 1 - -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 23 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support Analyst in the job title.

1 18 (75.00%) Windows
1 18 (75.00%) Active Directory
2 16 (66.67%) Microsoft
3 13 (54.17%) ITIL
4 12 (50.00%) Windows 7
5 11 (45.83%) MS Office
6 10 (41.67%) MCP
6 10 (41.67%) TCP/IP
7 9 (37.50%) SLA
7 9 (37.50%) Windows Server 2008
8 8 (33.33%) Dell
9 7 (29.17%) Windows Server 2003
9 7 (29.17%) WAN
9 7 (29.17%) LAN
9 7 (29.17%) VMware
10 6 (25.00%) Wi-Fi
10 6 (25.00%) Windows XP
10 6 (25.00%) Intel Security
10 6 (25.00%) Citrix
11 5 (20.83%) MS Exchange
11 5 (20.83%) MS Excel
11 5 (20.83%) Hyper-V
11 5 (20.83%) Degree
11 5 (20.83%) Windows 8
12 4 (16.67%) Exchange Server 2013
12 4 (16.67%) Continuous Improvement
12 4 (16.67%) Windows 10
12 4 (16.67%) Windows Server
12 4 (16.67%) MCSE
12 4 (16.67%) Microsoft Certification

2nd Line Support Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (20.83%) MS Exchange
2 4 (16.67%) Exchange Server 2013
3 3 (12.50%) Exchange Server 2010
3 3 (12.50%) SharePoint
4 1 (4.17%) SharePoint 2013
Applications
1 11 (45.83%) MS Office
2 5 (20.83%) MS Excel
3 1 (4.17%) MS PowerPoint
Cloud Services
1 2 (8.33%) Office 365
Communications & Networking
1 10 (41.67%) TCP/IP
2 7 (29.17%) LAN
2 7 (29.17%) WAN
3 6 (25.00%) Wi-Fi
4 3 (12.50%) Firewall
4 3 (12.50%) VoIP
5 2 (8.33%) Wireless
6 1 (4.17%) Cisco IOS
6 1 (4.17%) DHCP
6 1 (4.17%) DMZ
6 1 (4.17%) DNS
6 1 (4.17%) Internet
General
1 2 (8.33%) Law
1 2 (8.33%) Legal
2 1 (4.17%) Manufacturing
2 1 (4.17%) Retail
Miscellaneous
1 2 (8.33%) iPad
2 1 (4.17%) Driving Licence
2 1 (4.17%) Life Science
2 1 (4.17%) Video Conferencing
Operating Systems
1 18 (75.00%) Windows
2 12 (50.00%) Windows 7
3 9 (37.50%) Windows Server 2008
4 7 (29.17%) Windows Server 2003
5 6 (25.00%) Windows XP
6 5 (20.83%) Windows 8
7 4 (16.67%) Windows 10
7 4 (16.67%) Windows Server
8 2 (8.33%) Mac OS X
8 2 (8.33%) Windows Server 2012
9 1 (4.17%) Mac OS
Processes & Methodologies
1 13 (54.17%) ITIL
2 4 (16.67%) Continuous Improvement
3 3 (12.50%) Migration
3 3 (12.50%) Service Delivery
4 2 (8.33%) Case Management
4 2 (8.33%) Process Improvement
5 1 (4.17%) Data Security
5 1 (4.17%) Online Security
5 1 (4.17%) Time Management
Programming Languages
1 2 (8.33%) SQL
Qualifications
1 10 (41.67%) MCP
2 5 (20.83%) Degree
3 4 (16.67%) MCSE
3 4 (16.67%) Microsoft Certification
4 3 (12.50%) CCNA
4 3 (12.50%) Cisco Certification
5 2 (8.33%) A+ Certification
6 1 (4.17%) MCITP
6 1 (4.17%) MCSA
6 1 (4.17%) MCTS
Quality Assurance & Compliance
1 9 (37.50%) SLA
2 1 (4.17%) QA
System Software
1 18 (75.00%) Active Directory
2 5 (20.83%) Hyper-V
3 3 (12.50%) VMware Infrastructure
Systems Management
1 2 (8.33%) Microsoft Intune
1 2 (8.33%) SCCM
Vendors
1 16 (66.67%) Microsoft
2 8 (33.33%) Dell
3 7 (29.17%) VMware
4 6 (25.00%) Citrix
4 6 (25.00%) Intel Security
5 2 (8.33%) Apple
6 1 (4.17%) Avaya
6 1 (4.17%) Cisco
6 1 (4.17%) HP
Preston, Lancashire
Spring Technology
Salary: Bonus + Benefits
Posted: 16 hours ago