Period
to 17 January 2018

The median annual salary for a 2nd Line Support Technician was £26,500 in advertised job vacancies in Manchester during the 6 months to 17 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Technician
North West > Manchester
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 283 267 256
Rank change year-on-year -16 -11 +23
Permanent jobs requiring a 2nd Line Support Technician 3 26 11
As % of all permanent IT jobs advertised in Manchester 0.040% 0.35% 0.16%
As % of the Job Titles category 0.042% 0.36% 0.16%
Number of salaries quoted 3 25 11
Manchester median annual salary £26,500 £25,000 £22,000
Median salary % change year-on-year +6.00% +13.64% -12.00%
10th Percentile £23,750 £19,750 £20,750
90th Percentile £27,850 £28,750 £24,500
North West median annual salary £26,500 £25,000 £22,000
% change year-on-year +6.00% +13.64% +3.53%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7,216 7,230 6,691
% of permanent IT jobs with a recognized job title 97.16% 97.15% 96.48%
Number of salaries quoted 5,978 6,241 5,548
Manchester median annual salary £44,471 £42,500 £40,000
Median salary % change year-on-year +4.64% +6.25% +6.67%
10th Percentile £26,250 £26,000 £24,000
90th Percentile £66,250 £62,500 £58,750
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +5.26%

2nd Line Support Technician
Job Vacancy Trend in Manchester

Job postings that featured 2nd Line Support Technician in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for 2nd Line Support Technician in Manchester

2nd Line Support Technician
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician in Manchester.

Salary trend for 2nd Line Support Technician in Manchester

2nd Line Support Technician
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the Manchester region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport -14 1 £26,500 -3.64%
2nd Line Support Technician
North West

2nd Line Support Technician Skill Set
Top 25 Co-occurring IT Skills in Manchester

For the 6 months to 17 January 2018, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring 2nd Line Support Technician in the job title.

1 3 (100.00%) ITIL
1 3 (100.00%) Microsoft
2 2 (66.67%) Windows
3 1 (33.33%) Computer Science Degree
3 1 (33.33%) Oracle
3 1 (33.33%) Siebel
3 1 (33.33%) MS Exchange
3 1 (33.33%) LAN
3 1 (33.33%) SLA
3 1 (33.33%) Cisco
3 1 (33.33%) Active Directory
3 1 (33.33%) Microsoft Certification
3 1 (33.33%) Terminal Services
3 1 (33.33%) Sarbanes-Oxley
3 1 (33.33%) Stakeholder Management
3 1 (33.33%) Agile Software Development
3 1 (33.33%) Degree
3 1 (33.33%) German Language
3 1 (33.33%) CMDB
3 1 (33.33%) QlikView
3 1 (33.33%) Windows 7
3 1 (33.33%) Root Cause Analysis
3 1 (33.33%) Enterprise Software
3 1 (33.33%) User Experience
3 1 (33.33%) Ticket Management

2nd Line Support Technician Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (33.33%) MS Exchange
Communications & Networking
1 1 (33.33%) LAN
Database & Business Intelligence
1 1 (33.33%) QlikView
General
1 1 (33.33%) German Language
Miscellaneous
1 1 (33.33%) CMDB
1 1 (33.33%) Enterprise Software
1 1 (33.33%) User Experience
Operating Systems
1 2 (66.67%) Windows
2 1 (33.33%) Windows 7
Processes & Methodologies
1 3 (100.00%) ITIL
2 1 (33.33%) Agile Software Development
2 1 (33.33%) Root Cause Analysis
2 1 (33.33%) Stakeholder Management
2 1 (33.33%) Ticket Management
Qualifications
1 1 (33.33%) Computer Science Degree
1 1 (33.33%) Degree
1 1 (33.33%) Microsoft Certification
Quality Assurance & Compliance
1 1 (33.33%) Sarbanes-Oxley
1 1 (33.33%) SLA
System Software
1 1 (33.33%) Active Directory
1 1 (33.33%) Terminal Services
Vendors
1 3 (100.00%) Microsoft
2 1 (33.33%) Cisco
2 1 (33.33%) Oracle
2 1 (33.33%) Siebel