Period
to 21 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 August 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
North West > Manchester
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 218 270 195
Rank change year-on-year +52 -75 +28
Permanent jobs citing ITSM 61 38 69
As % of all permanent IT jobs advertised in Manchester 0.84% 0.47% 0.98%
As % of the Processes & Methodologies category 0.92% 0.50% 1.06%
Number of salaries quoted 47 34 59
Manchester median annual salary £42,500 £40,000 £43,250
Median salary % change year-on-year +6.25% -7.51% +27.21%
10th Percentile £22,500 £23,575 £31,250
90th Percentile £58,208 £72,500 £82,500
North West median annual salary £42,500 £45,000 £42,500
% change year-on-year -5.56% +5.88% -0.58%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 6,631 7,537 6,483
As % of all permanent IT jobs advertised in Manchester 91.04% 92.34% 91.89%
Number of salaries quoted 5,505 6,293 5,507
Manchester median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £67,500 £65,000 £63,750
North West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

ITSM
Job Vacancy Trend in Manchester

Job postings citing ITSM as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for ITSM in Manchester

ITSM
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Manchester.

Salary trend for ITSM in Manchester

ITSM
Salary Histogram in Manchester

The salary distribution of IT jobs citing ITSM in Manchester over the 6 months to 21 August 2018.

Salary histogram for ITSM in Manchester

ITSM
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Manchester region over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford -4 7 £24,000 -36.42% 1
Stockport - 5 £45,000 -
Cheadle +3 3 £49,500 +167.57%
Oldham +11 2 £23,500 -
Altrincham - 1 £35,000 -
ITSM
North West

For the 6 months to 21 August 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for ITSM.

1 51 (83.61%) ITIL
2 50 (81.97%) Service Management
3 28 (45.90%) Windows
4 19 (31.15%) Microsoft
4 19 (31.15%) Problem Management
5 18 (29.51%) SLA
5 18 (29.51%) Service Delivery
5 18 (29.51%) ITIL V3
6 17 (27.87%) Change Management
6 17 (27.87%) CRM
7 15 (24.59%) SQL
7 15 (24.59%) Microsoft Azure
7 15 (24.59%) Retail
8 14 (22.95%) SQL Server
8 14 (22.95%) Office 365
9 13 (21.31%) TCP/IP
9 13 (21.31%) Microsoft Certification
9 13 (21.31%) SCCM
9 13 (21.31%) Incident Management
10 12 (19.67%) Firewall
10 12 (19.67%) IaaS
11 11 (18.03%) Skype for Business
11 11 (18.03%) ServiceNow
11 11 (18.03%) Relational Database
11 11 (18.03%) Line Management
11 11 (18.03%) Skype
11 11 (18.03%) SharePoint
11 11 (18.03%) MS Exchange
11 11 (18.03%) HNC
11 11 (18.03%) SharePoint Server

ITSM
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (18.03%) Exchange Server 2007
1 11 (18.03%) MS Exchange
1 11 (18.03%) SharePoint
1 11 (18.03%) SharePoint Server
1 11 (18.03%) Skype for Business
2 2 (3.28%) IIS
2 2 (3.28%) Tomcat
3 1 (1.64%) CMS
Applications
1 6 (9.84%) Microsoft Office
2 5 (8.20%) Microsoft Excel
Business Applications
1 11 (18.03%) Dynamics CRM
Cloud Services
1 15 (24.59%) Microsoft Azure
2 14 (22.95%) Office 365
3 12 (19.67%) IaaS
4 1 (1.64%) Amazon AWS
4 1 (1.64%) G Suite
Communications & Networking
1 13 (21.31%) TCP/IP
2 12 (19.67%) Firewall
3 11 (18.03%) Skype
4 4 (6.56%) LAN
4 4 (6.56%) WAN
5 3 (4.92%) SAN
6 2 (3.28%) IP Telephony
7 1 (1.64%) NAS
7 1 (1.64%) Unified Communications
7 1 (1.64%) VoIP
Database & Business Intelligence
1 14 (22.95%) SQL Server
2 11 (18.03%) Relational Database
3 10 (16.39%) SQL Server 2008
4 2 (3.28%) QlikView
4 2 (3.28%) SQL Server Reporting Services
5 1 (1.64%) RDBMS
Development Applications
1 2 (3.28%) JIRA
General
1 15 (24.59%) Retail
2 10 (16.39%) Publishing
3 9 (14.75%) Finance
4 6 (9.84%) Manufacturing
5 5 (8.20%) Law
6 4 (6.56%) Telecoms
7 1 (1.64%) Billing
7 1 (1.64%) Legal
7 1 (1.64%) Local Government
Job Titles
1 18 (29.51%) Analyst
2 16 (26.23%) Service Analyst
3 14 (22.95%) Service Desk Analyst
4 12 (19.67%) Service Manager
5 9 (14.75%) IT Manager
6 7 (11.48%) IT Services Manager
7 5 (8.20%) 2nd Line Engineer
7 5 (8.20%) 2nd Line Support
7 5 (8.20%) 2nd Line Support Engineer
7 5 (8.20%) IT Support
7 5 (8.20%) Support Engineer
8 4 (6.56%) IT Analyst
8 4 (6.56%) ITIL Manager
8 4 (6.56%) ITIL Service Manager
9 3 (4.92%) Service Desk Support
10 2 (3.28%) 2nd Line Support Analyst
10 2 (3.28%) Cloud Engineer
10 2 (3.28%) ITIL Service Delivery Manager
10 2 (3.28%) ServiceNow Developer
10 2 (3.28%) Transformation Consultant
Libraries, Frameworks & Software Standards
1 4 (6.56%) .NET
2 2 (3.28%) HTML
2 2 (3.28%) XML
Miscellaneous
1 9 (14.75%) Management Information System
2 8 (13.11%) Analytical Skills
3 7 (11.48%) Self-Motivation
4 5 (8.20%) Blackberry
4 5 (8.20%) iPhone
5 3 (4.92%) Data Centre
6 2 (3.28%) Data Protection Act
6 2 (3.28%) Virtual Team
7 1 (1.64%) CMDB
Operating Systems
1 28 (45.90%) Windows
2 10 (16.39%) Windows Server 2008
3 5 (8.20%) Windows 7
4 4 (6.56%) Linux
4 4 (6.56%) Windows 10
4 4 (6.56%) Windows Server
5 1 (1.64%) Ubuntu
Processes & Methodologies
1 51 (83.61%) ITIL
2 50 (81.97%) Service Management
3 19 (31.15%) Problem Management
4 18 (29.51%) ITIL V3
4 18 (29.51%) Service Delivery
5 17 (27.87%) Change Management
5 17 (27.87%) CRM
6 13 (21.31%) Incident Management
7 11 (18.03%) Line Management
8 7 (11.48%) Problem-Solving
9 5 (8.20%) Case Management
9 5 (8.20%) Document Management
9 5 (8.20%) IT Strategy
9 5 (8.20%) Ticket Management
10 4 (6.56%) DevOps
10 4 (6.56%) Project Management
11 3 (4.92%) Data Analysis
11 3 (4.92%) Digital Transformation Programme
11 3 (4.92%) Migration
11 3 (4.92%) PRINCE2
Programming Languages
1 15 (24.59%) SQL
2 2 (3.28%) Perl
2 2 (3.28%) PHP
2 2 (3.28%) PL/SQL
2 2 (3.28%) T-SQL
2 2 (3.28%) VBA
3 1 (1.64%) PowerShell
Qualifications
1 13 (21.31%) Microsoft Certification
2 11 (18.03%) HNC
3 10 (16.39%) ITIL Certification
4 6 (9.84%) ITIL Foundation Certificate
5 5 (8.20%) BC Cleared
5 5 (8.20%) Security Cleared
6 2 (3.28%) Degree
6 2 (3.28%) MCP
6 2 (3.28%) MCSA
6 2 (3.28%) MCSE
Quality Assurance & Compliance
1 18 (29.51%) SLA
2 2 (3.28%) ISO/IEC 20000
3 1 (1.64%) PMO
3 1 (1.64%) QA
System Software
1 10 (16.39%) Virtual Machines
2 9 (14.75%) Active Directory
3 2 (3.28%) Hyper-V
3 2 (3.28%) VMware Infrastructure
Systems Management
1 13 (21.31%) SCCM
2 10 (16.39%) SCVMM
3 1 (1.64%) Nagios
Vendors
1 19 (31.15%) Microsoft
2 11 (18.03%) ServiceNow
3 7 (11.48%) SAP
4 5 (8.20%) Sony
5 2 (3.28%) Forcepoint
5 2 (3.28%) Sage
5 2 (3.28%) Veeam
5 2 (3.28%) VMware
6 1 (1.64%) Cisco