The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
North West / Manchester
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 196 150 163
Rank change year-on-year -46 +13  
Permanent jobs citing ITSM 19 31 21
As % of all permanent IT jobs advertised in Manchester 0.45% 0.88% 0.63%
As % of the Processes & Methodologies category 0.50% 0.98% 0.70%
Number of salaries quoted 16 24 13
Median salary £47,352 £42,500 £47,500
Median salary % change year-on-year +11.41% -10.52%  
90% offered a salary of more than £23,250 £39,000 £30,000
10% offered a salary of more than £70,000 £74,250 £68,300
UK excluding London median salary £47,000 £42,500 £42,500
% change year-on-year +10.58% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process and methodology skills.

Process & Methodology Skills
Manchester
Permanent job vacancies with a requirement for process and methodology skills 3837 3161 2988
As % of all permanent IT job vacancies advertised in Manchester 91.12% 90.21% 90.33%
Number of salaries quoted 3284 2707 2488
Median salary £45,000 £45,000 £40,000
Median salary % change year-on-year - +12.50%  
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £65,000 £61,500 £62,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in Manchester

The job posting trend of jobs advertised in Manchester citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Manchester

ITSM
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Manchester.

Salary trend for ITSM in Manchester

ITSM
Salary Histogram in Manchester

The salary distribution of IT jobs citing ITSM in Manchester over the 3 months to 27 June 2017.

Salary histogram for ITSM in Manchester

ITSM
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Manchester region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford - 3 £52,205 -
Bury - 2 £24,500 -
Cheadle -8 1 £18,500 -52.56% 2
Oldham - 1 - -
ITSM
North West

For the 6 months to 27 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region with a requirement for ITSM.

1 25 (78.13%) Service Management
2 22 (68.75%) ITIL
3 10 (31.25%) Service Delivery
4 9 (28.13%) Windows
4 9 (28.13%) Agile Software Development
4 9 (28.13%) ServiceNow
5 6 (18.75%) Degree
5 6 (18.75%) JIRA
6 5 (15.63%) Remedy ITSM
6 5 (15.63%) Release Management
6 5 (15.63%) ITIL V3
6 5 (15.63%) Twitter Bootstrap
6 5 (15.63%) LDAP
6 5 (15.63%) Microsoft Excel
6 5 (15.63%) Web Services
6 5 (15.63%) JavaScript
6 5 (15.63%) ITIL Certification
6 5 (15.63%) Change Management
6 5 (15.63%) Workflow
6 5 (15.63%) Remedy
6 5 (15.63%) DevOps
6 5 (15.63%) Continuous Delivery
7 4 (12.50%) Coaching
7 4 (12.50%) Finance
7 4 (12.50%) Scrum
7 4 (12.50%) TCP/IP
7 4 (12.50%) Active Directory
7 4 (12.50%) Citrix
7 4 (12.50%) Windows 7
7 4 (12.50%) Computer Science

ITSM
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (9.38%) Confluence
1 3 (9.38%) SharePoint
2 1 (3.13%) Skype for Business
Applications
1 5 (15.63%) Microsoft Excel
2 2 (6.25%) Microsoft Office
3 1 (3.13%) Microsoft PowerPoint
Business Applications
1 5 (15.63%) Remedy ITSM
Cloud Services
1 1 (3.13%) Office 365
1 1 (3.13%) SaaS
Communications & Networking
1 5 (15.63%) LDAP
2 4 (12.50%) TCP/IP
3 3 (9.38%) IP Telephony
4 2 (6.25%) VPN
5 1 (3.13%) Firewall
5 1 (3.13%) Internet
5 1 (3.13%) LAN
5 1 (3.13%) Network Security
5 1 (3.13%) Remote Desktop
5 1 (3.13%) SAN
5 1 (3.13%) WAN
5 1 (3.13%) WebEx
Database & Business Intelligence
1 1 (3.13%) SQL Server
Development Applications
1 6 (18.75%) JIRA
2 3 (9.38%) Selenium
General
1 4 (12.50%) Finance
2 3 (9.38%) Law
2 3 (9.38%) Manufacturing
3 2 (6.25%) Retail
4 1 (3.13%) Marketing
Job Titles
1 4 (12.50%) Desktop Support
1 4 (12.50%) IT Manager
2 3 (9.38%) 1st Line Support
2 3 (9.38%) Analyst
2 3 (9.38%) Developer
2 3 (9.38%) Digital Director
2 3 (9.38%) Digital Transformation
2 3 (9.38%) Digital Transformation Director
2 3 (9.38%) Incident Manager
2 3 (9.38%) IT Director
2 3 (9.38%) ServiceNow Developer
2 3 (9.38%) Services Delivery Manager
2 3 (9.38%) Support Analyst
2 3 (9.38%) Support Engineer
2 3 (9.38%) Transformation Director
3 2 (6.25%) 2nd Line Desktop Support
3 2 (6.25%) 2nd Line Desktop Support Engineer
3 2 (6.25%) 2nd Line Engineer
3 2 (6.25%) IT Services Delivery Manager
3 2 (6.25%) Programme Delivery Manager
Libraries, Frameworks & Software Standards
1 5 (15.63%) Twitter Bootstrap
1 5 (15.63%) Web Services
2 3 (9.38%) AngularJS
3 2 (6.25%) HTML
3 2 (6.25%) XML
4 1 (3.13%) .NET
Miscellaneous
1 4 (12.50%) Computer Science
2 3 (9.38%) Analytical Skills
2 3 (9.38%) Web 2.0
3 1 (3.13%) Data Centre
3 1 (3.13%) Fat Client
3 1 (3.13%) Thin Client
Operating Systems
1 9 (28.13%) Windows
2 4 (12.50%) Windows 7
3 3 (9.38%) Windows XP
4 1 (3.13%) Mac OS
4 1 (3.13%) Windows Server
4 1 (3.13%) Windows Server 2003
Processes & Methodologies
1 25 (78.13%) Service Management
2 22 (68.75%) ITIL
3 10 (31.25%) Service Delivery
4 9 (28.13%) Agile Software Development
5 5 (15.63%) Change Management
5 5 (15.63%) Continuous Delivery
5 5 (15.63%) DevOps
5 5 (15.63%) ITIL V3
5 5 (15.63%) Release Management
5 5 (15.63%) Workflow
6 4 (12.50%) Coaching
6 4 (12.50%) Scrum
7 3 (9.38%) CRM
7 3 (9.38%) Data Analysis
7 3 (9.38%) E-Commerce
7 3 (9.38%) Identity Management
7 3 (9.38%) Process Improvement
7 3 (9.38%) Project Management
7 3 (9.38%) SDLC
7 3 (9.38%) Test Automation
Programming Languages
1 5 (15.63%) JavaScript
2 1 (3.13%) Java
Qualifications
1 6 (18.75%) Degree
2 5 (15.63%) ITIL Certification
3 3 (9.38%) Computer Science Degree
4 2 (6.25%) MCSE
4 2 (6.25%) Microsoft Certification
5 1 (3.13%) APMP
5 1 (3.13%) MCP
5 1 (3.13%) PMI Certification
5 1 (3.13%) PMP
5 1 (3.13%) PRINCE2 Practitioner
5 1 (3.13%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (9.38%) QA
1 3 (9.38%) SLA
2 2 (6.25%) ISO/IEC 20000
3 1 (3.13%) ISO/IEC 27001
3 1 (3.13%) PCI DSS
3 1 (3.13%) PMO
System Software
1 4 (12.50%) Active Directory
2 1 (3.13%) Hyper-V
2 1 (3.13%) VMware Infrastructure
Vendors
1 9 (28.13%) ServiceNow
2 5 (15.63%) Remedy
3 4 (12.50%) Citrix
4 3 (9.38%) BMC
5 2 (6.25%) Cisco
5 2 (6.25%) Microsoft
5 2 (6.25%) Twitter
5 2 (6.25%) VMware
6 1 (3.13%) Apple
6 1 (3.13%) Snow
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