Period
to 16 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 16 January 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
North West > Manchester
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 223 248 217
Rank change year-on-year +25 -31 +11
Permanent jobs citing ITSM 57 42 71
As % of all permanent IT jobs advertised in Manchester 0.84% 0.56% 0.96%
As % of the Processes & Methodologies category 0.92% 0.61% 1.03%
Number of salaries quoted 49 37 63
Manchester median annual salary £43,653 £50,000 £44,000
Median salary % change year-on-year -12.69% +13.64% +35.38%
10th Percentile £24,300 £21,000 £31,250
90th Percentile £70,250 £60,950 £63,500
North West median annual salary £43,653 £45,000 £47,500
% change year-on-year -2.99% -5.26% +46.15%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 6,181 6,923 6,880
As % of all permanent IT jobs advertised in Manchester 90.94% 92.81% 93.47%
Number of salaries quoted 5,152 5,698 5,934
Manchester median annual salary £47,500 £45,000 £42,500
Median salary % change year-on-year +5.56% +5.88% +6.25%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £72,500 £67,500 £63,750
North West median annual salary £45,000 £44,000 £40,000
% change year-on-year +2.27% +10.00% -

ITSM
Job Vacancy Trend in Manchester

Job postings citing ITSM as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for ITSM in Manchester

ITSM
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Manchester.

Salary trend for ITSM in Manchester

ITSM
Salary Histogram in Manchester

The salary distribution of IT jobs citing ITSM in Manchester over the 6 months to 16 January 2019.

Salary histogram for ITSM in Manchester

ITSM
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Manchester region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +18 6 £26,000 -56.67%
Cheadle +9 3 £21,000 -65.00%
Salford -3 3 £24,000 -36.00%
Bury 0 2 £26,000 +6.12%
Sale - 1 £57,500 - 1
ITSM
North West

For the 6 months to 16 January 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for ITSM.

1 45 (78.95%) Service Management
2 41 (71.93%) ITIL
3 25 (43.86%) Windows
4 19 (33.33%) SLA
5 18 (31.58%) Incident Management
5 18 (31.58%) Mentoring
6 16 (28.07%) Agile Software Development
6 16 (28.07%) Service Delivery
7 15 (26.32%) Coaching
7 15 (26.32%) Analytical Skills
7 15 (26.32%) Problem-Solving
8 14 (24.56%) ServiceNow
9 13 (22.81%) Problem Management
10 10 (17.54%) Line Management
11 9 (15.79%) Windows 7
12 8 (14.04%) Microsoft Certification
12 8 (14.04%) SQL
12 8 (14.04%) Ticket Management
13 7 (12.28%) Windows 10
13 7 (12.28%) SaaS
13 7 (12.28%) ITIL V3
13 7 (12.28%) Process Improvement
13 7 (12.28%) Project Management
13 7 (12.28%) Change Management
13 7 (12.28%) Degree
14 6 (10.53%) Performance Management
14 6 (10.53%) Law
14 6 (10.53%) Publishing
14 6 (10.53%) VMware
14 6 (10.53%) Stakeholder Management

ITSM
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.77%) Tomcat
2 3 (5.26%) MS Exchange
3 2 (3.51%) Exchange Server 2007
3 2 (3.51%) SharePoint
3 2 (3.51%) SharePoint Server
3 2 (3.51%) Skype for Business
Applications
1 1 (1.75%) Microsoft Office
Business Applications
1 2 (3.51%) Dynamics CRM
Cloud Services
1 7 (12.28%) SaaS
2 4 (7.02%) Amazon AWS
3 3 (5.26%) Office 365
4 2 (3.51%) IaaS
4 2 (3.51%) Microsoft Azure
5 1 (1.75%) Cloud Computing
5 1 (1.75%) G Suite
Communications & Networking
1 6 (10.53%) Firewall
2 5 (8.77%) TCP/IP
2 5 (8.77%) VPN
3 3 (5.26%) IP Telephony
4 2 (3.51%) Skype
5 1 (1.75%) Intranet
5 1 (1.75%) Network Security
5 1 (1.75%) Wireless
Database & Business Intelligence
1 5 (8.77%) QlikView
2 2 (3.51%) Relational Database
2 2 (3.51%) SQL Server
2 2 (3.51%) SQL Server 2008
Development Applications
1 5 (8.77%) JIRA
General
1 6 (10.53%) Law
1 6 (10.53%) Publishing
2 2 (3.51%) Retail
3 1 (1.75%) Local Government
3 1 (1.75%) Manufacturing
Job Titles
1 14 (24.56%) Service Manager
2 12 (21.05%) Analyst
2 12 (21.05%) Service Analyst
3 9 (15.79%) IT Manager
3 9 (15.79%) Service Desk Analyst
4 7 (12.28%) IT Services Manager
5 4 (7.02%) Applications Support
5 4 (7.02%) Head of Delivery
5 4 (7.02%) Service Desk Manager
5 4 (7.02%) Support Engineer
5 4 (7.02%) Systems Engineer
6 3 (5.26%) 1st Line Support
6 3 (5.26%) Consultant
6 3 (5.26%) Head of IT
6 3 (5.26%) Head of Service Delivery
6 3 (5.26%) Service Management Analyst
7 2 (3.51%) Architect
7 2 (3.51%) Desktop Engineer
7 2 (3.51%) Desktop Support Engineer
7 2 (3.51%) Management Consultant
Libraries, Frameworks & Software Standards
1 6 (10.53%) HTML
1 6 (10.53%) XML
2 4 (7.02%) Web Services
3 1 (1.75%) JSON
3 1 (1.75%) Middleware
3 1 (1.75%) RESTful
3 1 (1.75%) SOAP
Miscellaneous
1 15 (26.32%) Analytical Skills
2 6 (10.53%) Blackberry
2 6 (10.53%) iPhone
3 5 (8.77%) User Experience
4 3 (5.26%) Social Media
5 1 (1.75%) CMDB
5 1 (1.75%) Data Centre
5 1 (1.75%) Management Information System
Operating Systems
1 25 (43.86%) Windows
2 9 (15.79%) Windows 7
3 7 (12.28%) Windows 10
4 4 (7.02%) Linux
5 3 (5.26%) Red Hat Enterprise Linux
5 3 (5.26%) Windows XP
6 2 (3.51%) Windows Server 2008
7 1 (1.75%) Windows Server
Processes & Methodologies
1 45 (78.95%) Service Management
2 41 (71.93%) ITIL
3 18 (31.58%) Incident Management
3 18 (31.58%) Mentoring
4 16 (28.07%) Agile Software Development
4 16 (28.07%) Service Delivery
5 15 (26.32%) Coaching
5 15 (26.32%) Problem-Solving
6 13 (22.81%) Problem Management
7 10 (17.54%) Line Management
8 8 (14.04%) Ticket Management
9 7 (12.28%) Change Management
9 7 (12.28%) ITIL V3
9 7 (12.28%) Process Improvement
9 7 (12.28%) Project Management
10 6 (10.53%) Business Continuity
10 6 (10.53%) Continuous Improvement
10 6 (10.53%) Document Management
10 6 (10.53%) Performance Management
10 6 (10.53%) Stakeholder Management
Programming Languages
1 8 (14.04%) SQL
2 5 (8.77%) Perl
2 5 (8.77%) PL/SQL
3 4 (7.02%) PowerShell
4 1 (1.75%) JavaScript
Qualifications
1 8 (14.04%) Microsoft Certification
2 7 (12.28%) Degree
3 6 (10.53%) ITIL Foundation Certificate
3 6 (10.53%) MCSA
4 4 (7.02%) SC Cleared
4 4 (7.02%) Security Cleared
4 4 (7.02%) VCP6
4 4 (7.02%) VMware Certified Professional (VCP)
5 2 (3.51%) HNC
5 2 (3.51%) ITIL Certification
5 2 (3.51%) MCP
5 2 (3.51%) MCSE
6 1 (1.75%) CESG Certified Professional
6 1 (1.75%) CISSP
6 1 (1.75%) CITP
6 1 (1.75%) DV Cleared
6 1 (1.75%) IISP
6 1 (1.75%) MBCS
Quality Assurance & Compliance
1 19 (33.33%) SLA
2 1 (1.75%) PMO
2 1 (1.75%) QA
System Software
1 5 (8.77%) VMware Infrastructure
2 4 (7.02%) vCloud
2 4 (7.02%) vSphere
3 3 (5.26%) Active Directory
4 2 (3.51%) Virtual Machines
5 1 (1.75%) Microsoft App-V
5 1 (1.75%) XenApp
Systems Management
1 3 (5.26%) SCCM
2 2 (3.51%) SCVMM
Vendors
1 14 (24.56%) ServiceNow
2 6 (10.53%) Sony
2 6 (10.53%) VMware
3 5 (8.77%) Microsoft
4 4 (7.02%) BMC
4 4 (7.02%) Citrix
4 4 (7.02%) Dynatrace
4 4 (7.02%) Meraki
5 3 (5.26%) Red Hat
6 2 (3.51%) Cisco
6 2 (3.51%) SAP