Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
North West > Manchester
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 263 219 220
Rank change year-on-year -44 +1 +47
Permanent jobs citing ITSM 42 65 52
As % of all permanent IT jobs advertised in Manchester 0.53% 0.88% 0.70%
As % of the Processes & Methodologies category 0.59% 0.96% 0.77%
Number of salaries quoted 38 61 43
Manchester median annual salary £38,750 £44,000 £40,500
Median salary % change year-on-year -11.93% +8.64% +3.85%
10th Percentile £21,000 £31,250 £23,000
90th Percentile £58,625 £65,000 £60,300
North West median annual salary £42,500 £44,000 £39,500
% change year-on-year -3.41% +11.39% +3.95%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 7172 6742 6762
As % of all permanent IT jobs advertised in Manchester 91.06% 91.11% 90.98%
Number of salaries quoted 5931 5779 5606
Manchester median annual salary £44,500 £42,500 £40,000
Median salary % change year-on-year +4.71% +6.25% +3.90%
10th Percentile £26,250 £26,750 £25,000
90th Percentile £66,000 £63,750 £60,000
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +1.27%

ITSM
Job Vacancy Trend in Manchester

Job postings citing ITSM as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for ITSM in Manchester

ITSM
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Manchester.

Salary trend for ITSM in Manchester

ITSM
Salary Histogram in Manchester

The salary distribution of IT jobs citing ITSM in Manchester over the 6 months to 19 November 2017.

Salary histogram for ITSM in Manchester

ITSM
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Manchester region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bury - 6 £24,500 -
Salford - 4 £43,007 - 1
Cheadle -8 3 £39,250 -39.62%
Stockport -6 2 £60,000 +9.09%
ITSM
North West

For the 6 months to 19 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region with a requirement for ITSM.

1 31 (73.81%) Service Management
2 28 (66.67%) ITIL
3 14 (33.33%) Windows
4 13 (30.95%) Degree
5 12 (28.57%) Service Delivery
6 11 (26.19%) Change Management
7 9 (21.43%) Cisco
8 8 (19.05%) Law
8 8 (19.05%) ServiceNow
9 7 (16.67%) ITIL V3
9 7 (16.67%) ITIL Certification
9 7 (16.67%) JavaScript
9 7 (16.67%) Configuration Management
10 6 (14.29%) Project Management
10 6 (14.29%) Cisco Certification
10 6 (14.29%) SQL
10 6 (14.29%) CCNA
10 6 (14.29%) Active Directory
10 6 (14.29%) Citrix
10 6 (14.29%) VPN
10 6 (14.29%) SharePoint
10 6 (14.29%) Windows 7
11 5 (11.90%) Coaching
11 5 (11.90%) Test Strategy
11 5 (11.90%) JIRA
11 5 (11.90%) QA
11 5 (11.90%) Web Development
11 5 (11.90%) CSS
11 5 (11.90%) PHP
11 5 (11.90%) HTML

ITSM
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (14.29%) SharePoint
2 3 (7.14%) Confluence
3 1 (2.38%) SharePoint Server
3 1 (2.38%) Skype for Business
Applications
1 3 (7.14%) Microsoft Excel
2 1 (2.38%) Microsoft Office
Business Applications
1 3 (7.14%) Remedy ITSM
Cloud Services
1 4 (9.52%) Amazon AWS
Communications & Networking
1 6 (14.29%) VPN
2 2 (4.76%) IP Telephony
2 2 (4.76%) LDAP
2 2 (4.76%) TCP/IP
3 1 (2.38%) Intranet
3 1 (2.38%) WebEx
Database & Business Intelligence
1 4 (9.52%) SQL Server
2 3 (7.14%) Crystal Reports
Development Applications
1 5 (11.90%) JIRA
2 2 (4.76%) Selenium
General
1 8 (19.05%) Law
2 5 (11.90%) Finance
3 3 (7.14%) Legal
3 3 (7.14%) Manufacturing
4 1 (2.38%) Banking
4 1 (2.38%) Retail
Job Titles
1 10 (23.81%) Administrator
2 7 (16.67%) Analyst
3 6 (14.29%) 2nd Line Desktop Support
3 6 (14.29%) 2nd Line Desktop Support Engineer
3 6 (14.29%) 2nd Line Engineer
3 6 (14.29%) 2nd Line Support
3 6 (14.29%) 2nd Line Support Engineer
3 6 (14.29%) Desktop Engineer
3 6 (14.29%) Desktop Support
3 6 (14.29%) Desktop Support Engineer
3 6 (14.29%) Graduate
3 6 (14.29%) Support Engineer
4 5 (11.90%) Consultant
5 4 (9.52%) Management Consultant
5 4 (9.52%) Service Management Consultant
5 4 (9.52%) Support Analyst
6 3 (7.14%) Applications Support Analyst
6 3 (7.14%) Incident Manager
6 3 (7.14%) IT Administrator
6 3 (7.14%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 5 (11.90%) CSS
1 5 (11.90%) HTML
2 3 (7.14%) ODBC
3 2 (4.76%) AngularJS
3 2 (4.76%) Twitter Bootstrap
3 2 (4.76%) Web Services
Miscellaneous
1 3 (7.14%) Distributed Denial-of-Service
2 2 (4.76%) Analytical Skills
2 2 (4.76%) Web 2.0
3 1 (2.38%) Computer Science
3 1 (2.38%) Data Centre
3 1 (2.38%) Freedom of Information
3 1 (2.38%) Management Information System
Operating Systems
1 14 (33.33%) Windows
2 6 (14.29%) Windows 7
3 3 (7.14%) Windows Server
3 3 (7.14%) Windows Server 2008
3 3 (7.14%) Windows Server 2012
4 2 (4.76%) Windows XP
Processes & Methodologies
1 31 (73.81%) Service Management
2 28 (66.67%) ITIL
3 12 (28.57%) Service Delivery
4 11 (26.19%) Change Management
5 7 (16.67%) Configuration Management
5 7 (16.67%) ITIL V3
6 6 (14.29%) Project Management
7 5 (11.90%) Coaching
7 5 (11.90%) Test Strategy
7 5 (11.90%) Web Development
7 5 (11.90%) Workflow
8 4 (9.52%) Business Transformation
8 4 (9.52%) IT Governance
8 4 (9.52%) Performance Management
8 4 (9.52%) Portfolio Management
8 4 (9.52%) TOGAF
9 3 (7.14%) Agile Software Development
9 3 (7.14%) Data Analysis
9 3 (7.14%) Document Management
9 3 (7.14%) Penetration Testing
Programming Languages
1 7 (16.67%) JavaScript
2 6 (14.29%) SQL
3 5 (11.90%) PHP
4 3 (7.14%) C
4 3 (7.14%) PowerShell
4 3 (7.14%) T-SQL
Qualifications
1 13 (30.95%) Degree
2 7 (16.67%) ITIL Certification
3 6 (14.29%) CCNA
3 6 (14.29%) Cisco Certification
4 3 (7.14%) CISSP
4 3 (7.14%) CREST Certified
4 3 (7.14%) GCIA
4 3 (7.14%) GCIH
4 3 (7.14%) MCSE
4 3 (7.14%) Microsoft Certification
4 3 (7.14%) PMI Certification
4 3 (7.14%) PMP
4 3 (7.14%) SANS
4 3 (7.14%) SC Cleared
4 3 (7.14%) Security Cleared
5 1 (2.38%) ISEB
Quality Assurance & Compliance
1 5 (11.90%) QA
2 4 (9.52%) COBIT
3 3 (7.14%) ISO/IEC 27001
3 3 (7.14%) PCI DSS
4 2 (4.76%) SLA
5 1 (2.38%) GMP
System Software
1 6 (14.29%) Active Directory
2 3 (7.14%) Snort
2 3 (7.14%) Terminal Services
2 3 (7.14%) Virtual Desktop
Systems Management
1 3 (7.14%) Trend Micro Deep Security
Vendors
1 9 (21.43%) Cisco
2 8 (19.05%) ServiceNow
3 6 (14.29%) Citrix
4 4 (9.52%) HEAT Software
5 3 (7.14%) iManage
5 3 (7.14%) McAfee
5 3 (7.14%) NetWitness
5 3 (7.14%) Remedy
5 3 (7.14%) Rockwell
5 3 (7.14%) Sourcefire
5 3 (7.14%) Splunk
5 3 (7.14%) Trend Micro
5 3 (7.14%) VMware
6 2 (4.76%) BMC
7 1 (2.38%) Microsoft