Period
to 20 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
North West > Manchester
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 211 256 233
Rank change year-on-year +45 -23 -6
Permanent jobs citing ITSM 68 38 51
As % of all permanent IT jobs advertised in Manchester 0.94% 0.49% 0.69%
As % of the Processes & Methodologies category 1.04% 0.53% 0.75%
Number of salaries quoted 53 34 45
Manchester median annual salary £47,500 £34,280 £44,000
Median salary % change year-on-year +38.57% -22.09% +8.64%
10th Percentile £22,500 £21,000 £31,250
90th Percentile £68,400 £57,500 £69,000
North West median annual salary £47,500 £40,000 £44,000
% change year-on-year +18.75% -9.09% +10.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 6,558 7,154 6,787
As % of all permanent IT jobs advertised in Manchester 90.66% 92.02% 92.33%
Number of salaries quoted 5,401 5,916 5,803
Manchester median annual salary £45,000 £43,000 £42,500
Median salary % change year-on-year +4.65% +1.18% +6.25%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £70,000 £65,000 £63,750
North West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

ITSM
Job Vacancy Trend in Manchester

Job postings citing ITSM as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for ITSM in Manchester

ITSM
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Manchester.

Salary trend for ITSM in Manchester

ITSM
Salary Histogram in Manchester

The salary distribution of IT jobs citing ITSM in Manchester over the 6 months to 20 October 2018.

Salary histogram for ITSM in Manchester

ITSM
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Manchester region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford -9 7 £24,000 -36.00% 1
Stockport - 6 £35,500 - 1
Cheadle +4 3 £49,500 +167.57%
Altrincham - 1 £35,000 -
ITSM
North West

For the 6 months to 20 October 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for ITSM.

1 59 (86.76%) Service Management
2 54 (79.41%) ITIL
3 26 (38.24%) Windows
4 23 (33.82%) Service Delivery
4 23 (33.82%) Problem Management
5 21 (30.88%) Incident Management
6 19 (27.94%) ITIL V3
7 17 (25.00%) SLA
8 16 (23.53%) CRM
8 16 (23.53%) Change Management
8 16 (23.53%) Analytical Skills
9 15 (22.06%) Retail
10 14 (20.59%) Microsoft
10 14 (20.59%) SQL
10 14 (20.59%) Line Management
11 13 (19.12%) Office 365
11 13 (19.12%) Problem-Solving
12 12 (17.65%) Microsoft Certification
12 12 (17.65%) TCP/IP
12 12 (17.65%) SCCM
12 12 (17.65%) Microsoft Azure
13 11 (16.18%) IaaS
13 11 (16.18%) Mentoring
13 11 (16.18%) Publishing
13 11 (16.18%) Agile Software Development
13 11 (16.18%) MS Exchange
13 11 (16.18%) SQL Server
13 11 (16.18%) Firewall
14 10 (14.71%) HNC
14 10 (14.71%) SharePoint

ITSM
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (16.18%) MS Exchange
2 10 (14.71%) Exchange Server 2007
2 10 (14.71%) SharePoint
2 10 (14.71%) SharePoint Server
2 10 (14.71%) Skype for Business
3 3 (4.41%) Tomcat
4 1 (1.47%) CMS
Applications
1 6 (8.82%) Microsoft Office
2 5 (7.35%) Microsoft Excel
Business Applications
1 10 (14.71%) Dynamics CRM
Cloud Services
1 13 (19.12%) Office 365
2 12 (17.65%) Microsoft Azure
3 11 (16.18%) IaaS
4 5 (7.35%) SaaS
5 3 (4.41%) Amazon AWS
6 1 (1.47%) G Suite
Communications & Networking
1 12 (17.65%) TCP/IP
2 11 (16.18%) Firewall
3 10 (14.71%) Skype
4 3 (4.41%) SAN
5 2 (2.94%) IP Telephony
5 2 (2.94%) LAN
5 2 (2.94%) WAN
6 1 (1.47%) NAS
6 1 (1.47%) Network Security
6 1 (1.47%) Unified Communications
6 1 (1.47%) VoIP
Database & Business Intelligence
1 11 (16.18%) SQL Server
2 10 (14.71%) Relational Database
3 9 (13.24%) SQL Server 2008
4 3 (4.41%) QlikView
5 1 (1.47%) RDBMS
Development Applications
1 3 (4.41%) JIRA
General
1 15 (22.06%) Retail
2 11 (16.18%) Publishing
3 7 (10.29%) Finance
3 7 (10.29%) Manufacturing
4 6 (8.82%) Law
5 4 (5.88%) Telecoms
6 1 (1.47%) Billing
6 1 (1.47%) Local Government
Job Titles
1 20 (29.41%) Analyst
2 18 (26.47%) Service Analyst
3 17 (25.00%) Service Manager
4 15 (22.06%) Service Desk Analyst
5 13 (19.12%) IT Manager
6 11 (16.18%) IT Services Manager
7 4 (5.88%) IT Support
7 4 (5.88%) ITIL Manager
7 4 (5.88%) ITIL Service Manager
8 3 (4.41%) 2nd Line Engineer
8 3 (4.41%) 2nd Line Support
8 3 (4.41%) 2nd Line Support Engineer
8 3 (4.41%) Consultant
8 3 (4.41%) IT Analyst
8 3 (4.41%) Support Engineer
9 2 (2.94%) Administrator
9 2 (2.94%) Applications Support
9 2 (2.94%) Architect
9 2 (2.94%) Systems Administrator
9 2 (2.94%) Systems Engineer
Libraries, Frameworks & Software Standards
1 4 (5.88%) HTML
1 4 (5.88%) XML
2 2 (2.94%) .NET
2 2 (2.94%) Web Services
3 1 (1.47%) JSON
3 1 (1.47%) Middleware
3 1 (1.47%) RESTful
3 1 (1.47%) SOAP
Miscellaneous
1 16 (23.53%) Analytical Skills
2 9 (13.24%) Management Information System
3 7 (10.29%) Self-Motivation
4 6 (8.82%) Blackberry
4 6 (8.82%) iPhone
5 5 (7.35%) User Experience
6 3 (4.41%) Data Centre
7 2 (2.94%) Data Protection Act
7 2 (2.94%) Virtual Team
8 1 (1.47%) CMDB
8 1 (1.47%) Social Media
Operating Systems
1 26 (38.24%) Windows
2 9 (13.24%) Windows Server 2008
3 7 (10.29%) Windows 7
4 5 (7.35%) Windows 10
5 2 (2.94%) Linux
6 1 (1.47%) Ubuntu
Processes & Methodologies
1 59 (86.76%) Service Management
2 54 (79.41%) ITIL
3 23 (33.82%) Problem Management
3 23 (33.82%) Service Delivery
4 21 (30.88%) Incident Management
5 19 (27.94%) ITIL V3
6 16 (23.53%) Change Management
6 16 (23.53%) CRM
7 14 (20.59%) Line Management
8 13 (19.12%) Problem-Solving
9 11 (16.18%) Agile Software Development
9 11 (16.18%) Mentoring
10 9 (13.24%) Coaching
10 9 (13.24%) Project Management
11 7 (10.29%) Process Improvement
12 6 (8.82%) Case Management
12 6 (8.82%) DevOps
12 6 (8.82%) Document Management
12 6 (8.82%) Ticket Management
13 5 (7.35%) IT Strategy
Programming Languages
1 14 (20.59%) SQL
2 3 (4.41%) Perl
2 3 (4.41%) PL/SQL
3 2 (2.94%) PowerShell
4 1 (1.47%) JavaScript
Qualifications
1 12 (17.65%) Microsoft Certification
2 10 (14.71%) HNC
3 9 (13.24%) ITIL Certification
4 7 (10.29%) ITIL Foundation Certificate
5 6 (8.82%) Security Cleared
6 5 (7.35%) BC Cleared
7 4 (5.88%) Degree
8 2 (2.94%) MCSA
8 2 (2.94%) VCP6
8 2 (2.94%) VMware Certified Professional (VCP)
9 1 (1.47%) CESG Certified Professional
9 1 (1.47%) CISSP
9 1 (1.47%) CITP
9 1 (1.47%) DV Cleared
9 1 (1.47%) IISP
9 1 (1.47%) MBCS
9 1 (1.47%) SC Cleared
Quality Assurance & Compliance
1 17 (25.00%) SLA
2 2 (2.94%) ISO/IEC 20000
3 1 (1.47%) PMO
3 1 (1.47%) QA
System Software
1 9 (13.24%) Virtual Machines
2 4 (5.88%) Active Directory
2 4 (5.88%) VMware Infrastructure
3 2 (2.94%) vCloud
3 2 (2.94%) vSphere
4 1 (1.47%) Microsoft App-V
4 1 (1.47%) XenApp
Systems Management
1 12 (17.65%) SCCM
2 9 (13.24%) SCVMM
3 1 (1.47%) Nagios
Vendors
1 14 (20.59%) Microsoft
2 10 (14.71%) ServiceNow
3 6 (8.82%) SAP
3 6 (8.82%) Sony
4 5 (7.35%) VMware
5 2 (2.94%) Forcepoint
5 2 (2.94%) Veeam
6 1 (1.47%) Cisco
6 1 (1.47%) Citrix