ITSM Jobs in Manchester

IT Service Management (ITSM)
North West > Manchester

The table below provides summary statistics for permanent job vacancies advertised in Manchester requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 4 June 2025, comparing them to the same period in the previous two years.

6 months to
4 Jun 2025
Same period 2024 Same period 2023
Rank 112 148 170
Rank change year-on-year +36 +22 +18
Permanent jobs citing ITSM 42 76 73
As % of all permanent jobs advertised in Manchester 1.87% 1.34% 1.60%
As % of the Processes & Methodologies category 1.96% 1.59% 1.66%
Number of salaries quoted 28 63 52
10th Percentile £24,925 £24,325 £32,750
25th Percentile £26,313 £42,994 £44,889
Median annual salary (50th Percentile) £31,500 £62,500 £70,000
Median % change year-on-year -49.60% -10.71% +100.98%
75th Percentile £56,621 £68,750 £81,250
90th Percentile £67,500 £74,350 -
North West median annual salary £40,000 £43,750 £50,000
% change year-on-year -8.57% -12.50% +42.86%

All Process and Methodology Skills
Manchester

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Manchester.

Permanent vacancies with a requirement for process or methodology skills 2,148 4,770 4,387
As % of all permanent jobs advertised in Manchester 95.42% 84.35% 96.19%
Number of salaries quoted 1,210 3,521 2,486
10th Percentile £29,725 £30,000 £33,520
25th Percentile £38,750 £41,250 £45,000
Median annual salary (50th Percentile) £57,500 £52,500 £57,500
Median % change year-on-year +9.52% -8.70% +4.55%
75th Percentile £75,938 £68,750 £72,500
90th Percentile £93,750 £81,250 £83,750
North West median annual salary £50,055 £50,000 £55,000
% change year-on-year +0.11% -9.09% +4.76%

ITSM
Job Vacancy Trend in Manchester

Job postings citing ITSM as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for ITSM in Manchester

ITSM
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing ITSM in Manchester.

Salary trend for ITSM in Manchester

ITSM
Salary Histogram in Manchester

Salary distribution for jobs citing ITSM in Manchester over the 6 months to 4 June 2025.

Salary histogram for ITSM in Manchester

ITSM
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Manchester region over the 6 months to 4 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Salford +21 6 £31,500 -37.00% 1
Oldham - 4 £26,500 -
ITSM
North West

ITSM
Co-occurring Skills and Capabilities in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.76%) IIS
Applications
1 1 (2.38%) Microsoft Office
Cloud Services
1 13 (30.95%) Microsoft 365
2 5 (11.90%) Azure
3 4 (9.52%) AWS
3 4 (9.52%) Nutanix
4 3 (7.14%) OneDrive
Communications & Networking
1 9 (21.43%) DNS
2 6 (14.29%) VPN
3 4 (9.52%) Cisco IOS
3 4 (9.52%) Firewall
3 4 (9.52%) HTTP
3 4 (9.52%) SSH
4 3 (7.14%) DHCP
4 3 (7.14%) Wi-Fi
5 2 (4.76%) DMZ
5 2 (4.76%) TCP/IP
Database & Business Intelligence
1 2 (4.76%) SQL Server
Development Applications
1 9 (21.43%) JIRA
2 4 (9.52%) Git
General
1 22 (52.38%) Social Skills
2 9 (21.43%) Analytical Skills
3 4 (9.52%) Public Sector
4 3 (7.14%) Finance
4 3 (7.14%) Law
5 2 (4.76%) Local Government
6 1 (2.38%) Legal
Job Titles
1 17 (40.48%) Lead
2 14 (33.33%) IT Support
3 9 (21.43%) Support Team Leader
3 9 (21.43%) Team Leader
4 6 (14.29%) Architect
5 4 (9.52%) 1st Line Support
5 4 (9.52%) Analyst
5 4 (9.52%) Applications Support
5 4 (9.52%) Help Desk Support
5 4 (9.52%) Help Desk Support Technician
5 4 (9.52%) Help Desk Technician
5 4 (9.52%) ServiceNow Architect
5 4 (9.52%) Support Technician
6 3 (7.14%) Application Support Team Leader
6 3 (7.14%) Service Analyst
6 3 (7.14%) Service Transition Leader
7 2 (4.76%) Security Architect
7 2 (4.76%) Support Analyst
8 1 (2.38%) Consultant
8 1 (2.38%) Senior Consultant
Libraries, Frameworks & Software Standards
1 4 (9.52%) LDAP
2 1 (2.38%) REST
2 1 (2.38%) SOAP
2 1 (2.38%) Web Services
Miscellaneous
1 4 (9.52%) Anti-Spyware
2 3 (7.14%) Client/Server
2 3 (7.14%) Data Protection Act
2 3 (7.14%) Management Information System
2 3 (7.14%) Onboarding
3 1 (2.38%) CMDB
Operating Systems
1 17 (40.48%) Windows
2 9 (21.43%) Windows Server
3 4 (9.52%) Android
3 4 (9.52%) Linux
3 4 (9.52%) Windows 10
4 3 (7.14%) Mac OS
Processes & Methodologies
1 29 (69.05%) ITIL
2 25 (59.52%) Service Management
3 18 (42.86%) Customer Service
4 12 (28.57%) Problem-Solving
5 11 (26.19%) Agile
6 10 (23.81%) Knowledge Management
7 9 (21.43%) Process Improvement
8 7 (16.67%) Cybersecurity
9 6 (14.29%) Identity Management
9 6 (14.29%) Information Security
9 6 (14.29%) Problem Management
9 6 (14.29%) Project Management
9 6 (14.29%) Resource Management
9 6 (14.29%) Service Delivery
9 6 (14.29%) Stakeholder Management
10 5 (11.90%) Decision-Making
10 5 (11.90%) Proactive Management
10 5 (11.90%) Service Design
11 4 (9.52%) IT Strategy
11 4 (9.52%) Roadmaps
Programming Languages
1 3 (7.14%) SQL
2 1 (2.38%) JavaScript
Qualifications
1 6 (14.29%) Degree
2 3 (7.14%) A+ Certification
2 3 (7.14%) Microsoft Certification
2 3 (7.14%) Network+ Certification
3 2 (4.76%) CISM
3 2 (4.76%) CISSP
3 2 (4.76%) CompTIA Security+
3 2 (4.76%) ITIL Certification
3 2 (4.76%) SC Cleared
3 2 (4.76%) Security Cleared
3 2 (4.76%) TOGAF Certification
4 1 (2.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (9.52%) Accessibility
2 2 (4.76%) Cyber Essentials
2 2 (4.76%) ISO/IEC 27001
2 2 (4.76%) NCSC
2 2 (4.76%) NIST
2 2 (4.76%) PCI DSS
3 1 (2.38%) SLA
System Software
1 9 (21.43%) Active Directory
2 4 (9.52%) VMware Infrastructure
Systems Management
1 4 (9.52%) Ansible
1 4 (9.52%) Single Sign-On
2 3 (7.14%) Autotask
Vendors
1 18 (42.86%) ServiceNow
2 16 (38.10%) Microsoft
3 5 (11.90%) Oracle
4 4 (9.52%) Cisco
4 4 (9.52%) Okta
4 4 (9.52%) Perforce
4 4 (9.52%) VMware
5 2 (4.76%) Salesforce
5 2 (4.76%) SAP