Period
to 20 June 2018

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 June 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
North West > Manchester
6 months to
20 Jun 2018
Same period 2017 Same period 2016
Rank 223 266 179
Rank change year-on-year +43 -87 +40
Permanent jobs citing ITSM 54 30 87
As % of all permanent IT jobs advertised in Manchester 0.76% 0.37% 1.27%
As % of the Processes & Methodologies category 0.83% 0.40% 1.40%
Number of salaries quoted 46 25 78
Manchester median annual salary £42,500 £45,000 £42,500
Median salary % change year-on-year -5.56% +5.88% +5.85%
10th Percentile £22,500 £22,150 £30,980
90th Percentile £63,750 £89,000 £77,875
North West median annual salary £45,000 £55,000 £42,500
% change year-on-year -18.18% +29.41% +4.94%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 6,477 7,429 6,230
As % of all permanent IT jobs advertised in Manchester 91.48% 92.47% 91.22%
Number of salaries quoted 5,391 6,289 5,242
Manchester median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £27,000 £26,250 £25,388
90th Percentile £67,500 £65,000 £65,000
North West median annual salary £45,000 £40,000 £40,000
% change year-on-year +12.50% - -

ITSM
Job Vacancy Trend in Manchester

Job postings citing ITSM as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for ITSM in Manchester

ITSM
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Manchester.

Salary trend for ITSM in Manchester

ITSM
Salary Histogram in Manchester

The salary distribution of IT jobs citing ITSM in Manchester over the 6 months to 20 June 2018.

Salary histogram for ITSM in Manchester

ITSM
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Manchester region over the 6 months to 20 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford -4 4 £24,000 -46.64% 2
Cheadle +2 3 £49,500 +153.85% 3
Stockport - 3 £62,500 - 1
Oldham +31 2 £23,500 -
Altrincham - 1 £35,000 - 1
ITSM
North West

For the 6 months to 20 June 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for ITSM.

1 44 (81.48%) ITIL
2 43 (79.63%) Service Management
3 21 (38.89%) Windows
4 20 (37.04%) Service Delivery
5 19 (35.19%) Microsoft
6 17 (31.48%) Change Management
6 17 (31.48%) ITIL V3
7 14 (25.93%) Problem Management
8 13 (24.07%) SQL
9 12 (22.22%) SQL Server
9 12 (22.22%) Active Directory
9 12 (22.22%) Microsoft Certification
9 12 (22.22%) CRM
9 12 (22.22%) SLA
9 12 (22.22%) Microsoft Azure
10 11 (20.37%) SCCM
10 11 (20.37%) Retail
10 11 (20.37%) Office 365
11 10 (18.52%) Firewall
11 10 (18.52%) TCP/IP
12 9 (16.67%) ITIL Certification
12 9 (16.67%) Management Information System
12 9 (16.67%) Finance
12 9 (16.67%) IaaS
12 9 (16.67%) Relational Database
12 9 (16.67%) Line Management
13 8 (14.81%) Skype
13 8 (14.81%) Virtual Machines
13 8 (14.81%) ServiceNow
13 8 (14.81%) Skype for Business

ITSM
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.81%) Exchange Server 2007
1 8 (14.81%) MS Exchange
1 8 (14.81%) SharePoint
1 8 (14.81%) SharePoint Server
1 8 (14.81%) Skype for Business
2 4 (7.41%) IIS
3 1 (1.85%) CMS
Applications
1 6 (11.11%) Microsoft Office
2 4 (7.41%) Microsoft Excel
Business Applications
1 8 (14.81%) Dynamics CRM
Cloud Services
1 12 (22.22%) Microsoft Azure
2 11 (20.37%) Office 365
3 9 (16.67%) IaaS
4 1 (1.85%) Amazon AWS
Communications & Networking
1 10 (18.52%) Firewall
1 10 (18.52%) TCP/IP
2 8 (14.81%) Skype
3 4 (7.41%) LAN
3 4 (7.41%) WAN
4 3 (5.56%) SAN
5 2 (3.70%) IP Telephony
5 2 (3.70%) Unified Communications
6 1 (1.85%) Extranet
6 1 (1.85%) NAS
6 1 (1.85%) VoIP
Database & Business Intelligence
1 12 (22.22%) SQL Server
2 9 (16.67%) Relational Database
3 8 (14.81%) SQL Server 2008
4 4 (7.41%) SQL Server Reporting Services
5 1 (1.85%) RDBMS
General
1 11 (20.37%) Retail
2 9 (16.67%) Finance
3 5 (9.26%) Manufacturing
3 5 (9.26%) Telecoms
4 4 (7.41%) Publishing
5 2 (3.70%) Legal
6 1 (1.85%) Billing
Job Titles
1 13 (24.07%) Analyst
2 11 (20.37%) Service Manager
3 10 (18.52%) Service Analyst
4 9 (16.67%) IT Manager
5 7 (12.96%) IT Analyst
5 7 (12.96%) IT Services Manager
6 6 (11.11%) Service Desk Analyst
7 4 (7.41%) IT Support
7 4 (7.41%) ITIL Manager
7 4 (7.41%) ITIL Service Manager
8 3 (5.56%) ITSM Analyst
8 3 (5.56%) Service Management Analyst
9 2 (3.70%) Delivery Manager
9 2 (3.70%) Infrastructure Engineer
9 2 (3.70%) Infrastructure Support Engineer
9 2 (3.70%) IT Operations Analyst
9 2 (3.70%) Junior Developer
9 2 (3.70%) Operations Analyst
9 2 (3.70%) Project Engineer
9 2 (3.70%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 4 (7.41%) .NET
Miscellaneous
1 9 (16.67%) Management Information System
2 7 (12.96%) Analytical Skills
3 6 (11.11%) Self-Motivation
4 5 (9.26%) Virtual Team
5 2 (3.70%) Data Centre
5 2 (3.70%) Data Protection Act
6 1 (1.85%) AS400
6 1 (1.85%) CMDB
Operating Systems
1 21 (38.89%) Windows
2 8 (14.81%) Windows Server 2008
3 6 (11.11%) Windows Server
4 4 (7.41%) Linux
5 3 (5.56%) Windows 10
6 1 (1.85%) Apple iOS
6 1 (1.85%) Ubuntu
6 1 (1.85%) Windows 7
6 1 (1.85%) Windows Mobile
Processes & Methodologies
1 44 (81.48%) ITIL
2 43 (79.63%) Service Management
3 20 (37.04%) Service Delivery
4 17 (31.48%) Change Management
4 17 (31.48%) ITIL V3
5 14 (25.93%) Problem Management
6 12 (22.22%) CRM
7 9 (16.67%) Line Management
8 8 (14.81%) Incident Management
8 8 (14.81%) Project Management
9 6 (11.11%) DevOps
10 5 (9.26%) Problem-Solving
11 4 (7.41%) Continuous Improvement
11 4 (7.41%) PRINCE2
12 3 (5.56%) Data Analysis
12 3 (5.56%) IT Strategy
12 3 (5.56%) Virtual Team Management
13 2 (3.70%) Business Change Management
13 2 (3.70%) Customer Requirements
13 2 (3.70%) Service Delivery Management
Programming Languages
1 13 (24.07%) SQL
2 4 (7.41%) T-SQL
2 4 (7.41%) VBA
3 2 (3.70%) PHP
Qualifications
1 12 (22.22%) Microsoft Certification
2 9 (16.67%) ITIL Certification
3 8 (14.81%) HNC
4 4 (7.41%) BC Cleared
4 4 (7.41%) MCP
4 4 (7.41%) MCSA
4 4 (7.41%) MCSE
4 4 (7.41%) Security Cleared
5 3 (5.56%) Degree
6 1 (1.85%) ITIL Foundation Certificate
6 1 (1.85%) PRINCE2 Certification
Quality Assurance & Compliance
1 12 (22.22%) SLA
2 2 (3.70%) ISO/IEC 20000
3 1 (1.85%) PMO
3 1 (1.85%) QA
System Software
1 12 (22.22%) Active Directory
2 8 (14.81%) Virtual Machines
3 2 (3.70%) Hyper-V
3 2 (3.70%) VMware Infrastructure
Systems Management
1 11 (20.37%) SCCM
2 8 (14.81%) SCVMM
3 1 (1.85%) Nagios
Vendors
1 19 (35.19%) Microsoft
2 8 (14.81%) ServiceNow
3 6 (11.11%) SAP
4 2 (3.70%) Forcepoint
4 2 (3.70%) Sage
4 2 (3.70%) Veeam
4 2 (3.70%) VMware
5 1 (1.85%) Cisco