Period
to 18 January 2018

The median annual salary for a 2nd Line Support Technician was £26,500 in advertised job vacancies in the North West during the 6 months to 18 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Technician
England > North West
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 360 332 335
Rank change year-on-year -28 +3 +30
Permanent jobs requiring a 2nd Line Support Technician 3 27 15
As % of all permanent IT jobs advertised in the North West 0.024% 0.22% 0.12%
As % of the Job Titles category 0.024% 0.23% 0.13%
Number of salaries quoted 3 26 15
North West median annual salary £26,500 £25,000 £22,000
Median salary % change year-on-year +6.00% +13.64% +3.53%
10th Percentile £23,750 £19,750 £20,850
90th Percentile £27,850 £28,750 £27,000
England median annual salary £25,500 £24,500 £24,000
% change year-on-year +4.08% +2.08% -2.04%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,292 11,928 11,602
% of permanent IT jobs with a recognized job title 96.58% 96.70% 96.31%
Number of salaries quoted 9,825 10,063 9,694
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +5.26%
10th Percentile £26,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £57,535
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support Technician
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Support Technician in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Support Technician in the North West

2nd Line Support Technician
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician in the North West.

Salary trend for 2nd Line Support Technician in the North West

2nd Line Support Technician
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the North West region over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -14 3 £26,500 +6.00% 2
2nd Line Support Technician
England

2nd Line Support Technician Skill Set
Top 25 Co-occurring IT Skills in the North West

For the 6 months to 18 January 2018, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support Technician in the job title.

1 3 (100.00%) ITIL
1 3 (100.00%) Microsoft
2 2 (66.67%) Windows
3 1 (33.33%) Computer Science Degree
3 1 (33.33%) Oracle
3 1 (33.33%) Siebel
3 1 (33.33%) MS Exchange
3 1 (33.33%) LAN
3 1 (33.33%) SLA
3 1 (33.33%) Cisco
3 1 (33.33%) Active Directory
3 1 (33.33%) Microsoft Certification
3 1 (33.33%) Terminal Services
3 1 (33.33%) Sarbanes-Oxley
3 1 (33.33%) Stakeholder Management
3 1 (33.33%) Agile Software Development
3 1 (33.33%) Degree
3 1 (33.33%) German Language
3 1 (33.33%) CMDB
3 1 (33.33%) QlikView
3 1 (33.33%) Windows 7
3 1 (33.33%) Root Cause Analysis
3 1 (33.33%) Enterprise Software
3 1 (33.33%) User Experience
3 1 (33.33%) Ticket Management

2nd Line Support Technician Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (33.33%) MS Exchange
Communications & Networking
1 1 (33.33%) LAN
Database & Business Intelligence
1 1 (33.33%) QlikView
General
1 1 (33.33%) German Language
Miscellaneous
1 1 (33.33%) CMDB
1 1 (33.33%) Enterprise Software
1 1 (33.33%) User Experience
Operating Systems
1 2 (66.67%) Windows
2 1 (33.33%) Windows 7
Processes & Methodologies
1 3 (100.00%) ITIL
2 1 (33.33%) Agile Software Development
2 1 (33.33%) Root Cause Analysis
2 1 (33.33%) Stakeholder Management
2 1 (33.33%) Ticket Management
Qualifications
1 1 (33.33%) Computer Science Degree
1 1 (33.33%) Degree
1 1 (33.33%) Microsoft Certification
Quality Assurance & Compliance
1 1 (33.33%) Sarbanes-Oxley
1 1 (33.33%) SLA
System Software
1 1 (33.33%) Active Directory
1 1 (33.33%) Terminal Services
Vendors
1 3 (100.00%) Microsoft
2 1 (33.33%) Cisco
2 1 (33.33%) Oracle
2 1 (33.33%) Siebel