Period
to 18 November 2017

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in Manchester during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
North West > Manchester
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 226 241 206
Rank change year-on-year +15 -35 +15
Permanent jobs requiring a 3rd Line Support 66 37 72
As % of all permanent IT jobs advertised in Manchester 0.83% 0.50% 0.97%
As % of the Job Titles category 0.86% 0.51% 1.00%
Number of salaries quoted 65 37 50
Manchester median annual salary £37,500 £32,500 £32,000
Median salary % change year-on-year +15.38% +1.56% -6.57%
10th Percentile £27,400 £23,250 £26,250
90th Percentile £44,800 £50,000 £44,675
North West median annual salary £34,500 £32,500 £32,500
% change year-on-year +6.15% - -4.41%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7698 7269 7195
% of permanent IT jobs with a recognized job title 97.36% 97.45% 96.60%
Number of salaries quoted 6394 6249 5985
Manchester median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% +6.67%
10th Percentile £26,000 £26,250 £24,500
90th Percentile £65,000 £62,500 £58,852
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

3rd Line Support
Job Vacancy Trend in Manchester

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for 3rd Line Support in Manchester

3rd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in Manchester.

Salary trend for 3rd Line Support in Manchester

3rd Line Support
Salary Histogram in Manchester

The salary distribution of IT jobs citing 3rd Line Support in Manchester over the 6 months to 18 November 2017.

Salary histogram for 3rd Line Support in Manchester

3rd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Manchester region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +11 21 £43,000 +36.51% 2
Cheadle -3 9 £43,000 +49.57%
Salford -2 2 £31,500 -0.32%
Ashton-under-Lyne +2 1 £30,000 -8.40%
Altrincham -11 1 £28,000 -13.85%
3rd Line Support
North West

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 18 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring 3rd Line Support in the job title.

1 56 (84.85%) Windows
2 53 (80.30%) Microsoft
3 51 (77.27%) Active Directory
4 46 (69.70%) Office 365
5 44 (66.67%) Cisco
5 44 (66.67%) VMware
6 39 (59.09%) Windows Server 2012
7 38 (57.58%) Hyper-V
7 38 (57.58%) ITIL
8 32 (48.48%) DNS
9 30 (45.45%) Microsoft Certification
10 29 (43.94%) SAN
10 29 (43.94%) DHCP
11 28 (42.42%) WAN
11 28 (42.42%) LAN
11 28 (42.42%) VMware Infrastructure
12 27 (40.91%) TCP/IP
12 27 (40.91%) Windows Server
13 26 (39.39%) MCSE
14 22 (33.33%) Terminal Services
15 21 (31.82%) SharePoint
16 20 (30.30%) MS Exchange
16 20 (30.30%) Web Services
17 19 (28.79%) vSphere
18 18 (27.27%) Windows 7
19 17 (25.76%) SharePoint 2013
20 16 (24.24%) Virtual Machines
20 16 (24.24%) ITIL Certification
21 15 (22.73%) Windows 10
22 11 (16.67%) Firewall

3rd Line Support Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (31.82%) SharePoint
2 20 (30.30%) MS Exchange
3 17 (25.76%) SharePoint 2013
4 11 (16.67%) Exchange Server 2010
5 3 (4.55%) Apache
5 3 (4.55%) Skype for Business
5 3 (4.55%) Tomcat
6 2 (3.03%) Exchange Server 2007
6 2 (3.03%) Exchange Server 2013
7 1 (1.52%) IIS
Applications
1 6 (9.09%) Microsoft Office
Cloud Services
1 46 (69.70%) Office 365
2 11 (16.67%) Microsoft Azure
3 6 (9.09%) Mimecast
4 4 (6.06%) Amazon AWS
Communications & Networking
1 32 (48.48%) DNS
2 29 (43.94%) DHCP
2 29 (43.94%) SAN
3 28 (42.42%) LAN
3 28 (42.42%) WAN
4 27 (40.91%) TCP/IP
5 11 (16.67%) Firewall
6 10 (15.15%) VLAN
7 4 (6.06%) MPLS
8 3 (4.55%) Skype
9 2 (3.03%) VPN
9 2 (3.03%) WLAN
10 1 (1.52%) Cisco IPT
10 1 (1.52%) Internet
10 1 (1.52%) VoIP
Database & Business Intelligence
1 6 (9.09%) SQL Server
2 3 (4.55%) MySQL
3 2 (3.03%) SQL Server 2012
General
1 5 (7.58%) Finance
2 3 (4.55%) Manufacturing
3 1 (1.52%) Advertising
Libraries, Frameworks & Software Standards
1 20 (30.30%) Web Services
2 3 (4.55%) HTML
2 3 (4.55%) ODBC
Miscellaneous
1 4 (6.06%) Data Centre
2 3 (4.55%) Life Science
3 2 (3.03%) Driving Licence
4 1 (1.52%) Analytical Skills
4 1 (1.52%) Computer Science
4 1 (1.52%) Replication
Operating Systems
1 56 (84.85%) Windows
2 39 (59.09%) Windows Server 2012
3 27 (40.91%) Windows Server
4 18 (27.27%) Windows 7
5 15 (22.73%) Windows 10
6 9 (13.64%) Windows 8
6 9 (13.64%) Windows Server 2008
7 6 (9.09%) Linux
8 1 (1.52%) AIX
8 1 (1.52%) Unix
Processes & Methodologies
1 38 (57.58%) ITIL
2 5 (7.58%) Disaster Recovery
3 4 (6.06%) Agile Software Development
4 3 (4.55%) DevOps
4 3 (4.55%) High Availability
4 3 (4.55%) ITIL V3
5 2 (3.03%) Continuous Improvement
5 2 (3.03%) Mentoring
5 2 (3.03%) Patch Management
5 2 (3.03%) Process Improvement
5 2 (3.03%) Root Cause Analysis
5 2 (3.03%) Service Management
5 2 (3.03%) Software Licensing
6 1 (1.52%) Open Source
6 1 (1.52%) Problem Management
6 1 (1.52%) Server Building
6 1 (1.52%) Service Delivery
6 1 (1.52%) Service Desk Management
6 1 (1.52%) Ticket Management
6 1 (1.52%) Web Development
Programming Languages
1 5 (7.58%) PowerShell
2 3 (4.55%) Bash Shell
2 3 (4.55%) Korn
2 3 (4.55%) Shell Script
Qualifications
1 30 (45.45%) Microsoft Certification
2 26 (39.39%) MCSE
3 16 (24.24%) ITIL Certification
4 10 (15.15%) CCNA
4 10 (15.15%) Cisco Certification
5 4 (6.06%) MCSA
6 3 (4.55%) Degree
6 3 (4.55%) MCITP
6 3 (4.55%) MCP
7 2 (3.03%) VMware Certified Professional (VCP)
8 1 (1.52%) ACSP
8 1 (1.52%) Computer Science Degree
8 1 (1.52%) HP AIS
8 1 (1.52%) Master's Degree
8 1 (1.52%) MCPD
8 1 (1.52%) MCSD
8 1 (1.52%) Network+ Certification
Quality Assurance & Compliance
1 2 (3.03%) SLA
2 1 (1.52%) ISO/IEC 27001
2 1 (1.52%) PCI DSS
System Software
1 51 (77.27%) Active Directory
2 38 (57.58%) Hyper-V
3 28 (42.42%) VMware Infrastructure
4 22 (33.33%) Terminal Services
5 19 (28.79%) vSphere
6 16 (24.24%) Virtual Machines
7 3 (4.55%) Samba
7 3 (4.55%) XenApp
Systems Management
1 5 (7.58%) SCCM
2 3 (4.55%) Failover Clustering
3 2 (3.03%) Microsoft Intune
4 1 (1.52%) AirWatch
4 1 (1.52%) Cisco CUCM
4 1 (1.52%) Systems Management Server (SMS)
4 1 (1.52%) WSUS
Vendors
1 53 (80.30%) Microsoft
2 44 (66.67%) Cisco
2 44 (66.67%) VMware
3 7 (10.61%) Veeam
4 6 (9.09%) Citrix
5 3 (4.55%) Apple
5 3 (4.55%) HP
6 1 (1.52%) Capita
6 1 (1.52%) Oracle
6 1 (1.52%) SolarWinds
6 1 (1.52%) Splunk