Period
to 17 October 2017

The median annual salary for a 3rd Line Support was £33,500 in advertised job vacancies in the North West during the 6 months to 17 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > North West
6 months to
17 Oct 2017
Same period 2016 Same period 2015
Rank 266 260 229
Rank change year-on-year -6 -31 +60
Permanent jobs requiring a 3rd Line Support 94 93 135
As % of all permanent IT jobs advertised in the North West 0.74% 0.76% 1.03%
As % of the Job Titles category 0.76% 0.78% 1.07%
Number of salaries quoted 81 87 102
North West median annual salary £33,500 £32,500 £32,500
Median salary % change year-on-year +3.08% - -4.41%
10th Percentile £26,250 £22,250 £26,250
90th Percentile £44,500 £50,000 £44,500
England median annual salary £36,000 £35,000 £37,500
% change year-on-year +2.86% -6.67% +5.63%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12346 11848 12658
% of permanent IT jobs with a recognized job title 96.60% 97.31% 96.78%
Number of salaries quoted 9899 9984 10403
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £24,750 £23,250
90th Percentile £63,750 £61,250 £58,750
England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Support in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the North West.

Salary trend for 3rd Line Support in the North West

3rd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 3rd Line Support in the North West over the 6 months to 17 October 2017.

Salary histogram for 3rd Line Support in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 6 months to 17 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +19 63 £33,000 +1.54% 6
Cheshire -41 19 £34,750 +6.92% 1
Lancashire +1 7 £30,500 +1.67%
Merseyside -6 5 £42,500 +30.77% 1
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 17 October 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 3rd Line Support in the job title.

1 76 (80.85%) Windows
2 68 (72.34%) Active Directory
3 64 (68.09%) Microsoft
4 60 (63.83%) VMware
5 48 (51.06%) Windows Server
6 47 (50.00%) Office 365
7 46 (48.94%) Hyper-V
8 42 (44.68%) ITIL
9 41 (43.62%) Cisco
9 41 (43.62%) DNS
10 40 (42.55%) Windows Server 2012
11 37 (39.36%) WAN
11 37 (39.36%) MS Exchange
11 37 (39.36%) LAN
12 33 (35.11%) SAN
13 28 (29.79%) Microsoft Certification
14 27 (28.72%) DHCP
15 26 (27.66%) VMware Infrastructure
16 24 (25.53%) TCP/IP
17 22 (23.40%) Terminal Services
17 22 (23.40%) MCSE
17 22 (23.40%) Firewall
17 22 (23.40%) Windows Server 2008
18 21 (22.34%) Exchange Server 2010
19 18 (19.15%) Windows 7
20 16 (17.02%) Windows 10
20 16 (17.02%) Citrix
20 16 (17.02%) SharePoint
21 15 (15.96%) vSphere
22 14 (14.89%) Microsoft Azure

3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (39.36%) MS Exchange
2 21 (22.34%) Exchange Server 2010
3 16 (17.02%) SharePoint
4 13 (13.83%) SharePoint 2013
5 11 (11.70%) Exchange Server 2013
6 9 (9.57%) IIS
7 4 (4.26%) Skype for Business
8 3 (3.19%) Apache
8 3 (3.19%) Exchange Server 2007
8 3 (3.19%) Tomcat
9 1 (1.06%) Exchange Server 2003
9 1 (1.06%) IBM Notes
9 1 (1.06%) Site Server
Applications
1 4 (4.26%) Microsoft Office
Business Applications
1 1 (1.06%) SAP ERP
Cloud Services
1 47 (50.00%) Office 365
2 14 (14.89%) Microsoft Azure
3 4 (4.26%) Amazon AWS
3 4 (4.26%) Mimecast
4 3 (3.19%) SaaS
Communications & Networking
1 41 (43.62%) DNS
2 37 (39.36%) LAN
2 37 (39.36%) WAN
3 33 (35.11%) SAN
4 27 (28.72%) DHCP
5 24 (25.53%) TCP/IP
6 22 (23.40%) Firewall
7 12 (12.77%) VLAN
8 7 (7.45%) VPN
9 6 (6.38%) Remote Desktop
9 6 (6.38%) VoIP
10 4 (4.26%) Internet
10 4 (4.26%) MPLS
10 4 (4.26%) Skype
11 3 (3.19%) WLAN
12 2 (2.13%) NAS
12 2 (2.13%) Network Security
13 1 (1.06%) Cisco IPT
13 1 (1.06%) Wi-Fi
13 1 (1.06%) Wireless
Database & Business Intelligence
1 11 (11.70%) SQL Server
2 3 (3.19%) MySQL
3 1 (1.06%) SQL Server 2012
General
1 5 (5.32%) Manufacturing
2 3 (3.19%) Finance
3 2 (2.13%) Law
3 2 (2.13%) Legal
4 1 (1.06%) Advertising
4 1 (1.06%) Marketing
4 1 (1.06%) Telecoms
Libraries, Frameworks & Software Standards
1 14 (14.89%) Web Services
2 3 (3.19%) HTML
2 3 (3.19%) ODBC
Miscellaneous
1 9 (9.57%) iPad
2 8 (8.51%) Data Centre
3 3 (3.19%) Clustering
3 3 (3.19%) Driving Licence
3 3 (3.19%) Life Science
4 1 (1.06%) Analytical Skills
4 1 (1.06%) Client/Server
4 1 (1.06%) Computer Science
4 1 (1.06%) Management Information System
4 1 (1.06%) Replication
Operating Systems
1 76 (80.85%) Windows
2 48 (51.06%) Windows Server
3 40 (42.55%) Windows Server 2012
4 22 (23.40%) Windows Server 2008
5 18 (19.15%) Windows 7
6 16 (17.02%) Windows 10
7 12 (12.77%) Linux
8 9 (9.57%) Windows 8
9 2 (2.13%) Windows Server 2003
10 1 (1.06%) Unix
Processes & Methodologies
1 42 (44.68%) ITIL
2 9 (9.57%) Disaster Recovery
3 5 (5.32%) Service Delivery
4 4 (4.26%) High Availability
4 4 (4.26%) Problem Management
4 4 (4.26%) Root Cause Analysis
5 3 (3.19%) Agile Software Development
5 3 (3.19%) Change Management
5 3 (3.19%) IT Strategy
5 3 (3.19%) Mentoring
6 2 (2.13%) Capacity Management
6 2 (2.13%) Data Protection
6 2 (2.13%) DevOps
6 2 (2.13%) ITIL V3
6 2 (2.13%) Knowledge Management
6 2 (2.13%) Patch Management
6 2 (2.13%) Presales
6 2 (2.13%) Project Management
6 2 (2.13%) Storage Virtualisation
7 1 (1.06%) Continuous Improvement
Programming Languages
1 11 (11.70%) PowerShell
2 7 (7.45%) SQL
3 3 (3.19%) Bash Shell
3 3 (3.19%) Korn
3 3 (3.19%) Shell Script
3 3 (3.19%) VBScript
4 2 (2.13%) VB
4 2 (2.13%) VBA
Qualifications
1 28 (29.79%) Microsoft Certification
2 22 (23.40%) MCSE
3 14 (14.89%) CCNA
3 14 (14.89%) Cisco Certification
4 12 (12.77%) ITIL Certification
5 6 (6.38%) MCSA
6 5 (5.32%) Degree
7 3 (3.19%) MCP
8 2 (2.13%) MCITP
8 2 (2.13%) VMware Certified Professional (VCP)
9 1 (1.06%) ACSP
9 1 (1.06%) Computer Science Degree
9 1 (1.06%) HP AIS
9 1 (1.06%) Master's Degree
9 1 (1.06%) MCPD
9 1 (1.06%) MCSD
9 1 (1.06%) Network+ Certification
9 1 (1.06%) Security Cleared
Quality Assurance & Compliance
1 4 (4.26%) SLA
2 1 (1.06%) GxP
2 1 (1.06%) ISO/IEC 27001
2 1 (1.06%) PCI DSS
System Software
1 68 (72.34%) Active Directory
2 46 (48.94%) Hyper-V
3 26 (27.66%) VMware Infrastructure
4 22 (23.40%) Terminal Services
5 15 (15.96%) vSphere
6 14 (14.89%) Virtual Machines
7 9 (9.57%) XenApp
8 6 (6.38%) XenDesktop
9 3 (3.19%) Samba
Systems Management
1 12 (12.77%) SCCM
2 10 (10.64%) WSUS
3 3 (3.19%) SCOM
4 2 (2.13%) Failover Clustering
4 2 (2.13%) Microsoft Data Protection Manager
4 2 (2.13%) SCDPM
4 2 (2.13%) SCVMM
5 1 (1.06%) AirWatch
5 1 (1.06%) Cisco CUCM
5 1 (1.06%) Microsoft Intune
5 1 (1.06%) Systems Management Server (SMS)
Vendors
1 64 (68.09%) Microsoft
2 60 (63.83%) VMware
3 41 (43.62%) Cisco
4 16 (17.02%) Citrix
5 11 (11.70%) Veeam
6 6 (6.38%) Avaya
6 6 (6.38%) HP
6 6 (6.38%) NetApp
7 5 (5.32%) Apple
8 3 (3.19%) Dell
9 1 (1.06%) Capita
9 1 (1.06%) Extreme Networks
9 1 (1.06%) Lotus
9 1 (1.06%) McAfee
9 1 (1.06%) Mitel
9 1 (1.06%) Oracle
9 1 (1.06%) SAP
9 1 (1.06%) SolarWinds
9 1 (1.06%) Splunk