Period
to 24 June 2018

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies in the North West during the 6 months to 24 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > North West
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 285 258 245
Rank change year-on-year -27 -13 +10
Permanent jobs requiring a 3rd Line Support 75 101 96
As % of all permanent IT jobs advertised in the North West 0.60% 0.78% 0.85%
As % of the Job Titles category 0.62% 0.81% 0.87%
Number of salaries quoted 68 80 86
North West median annual salary £35,000 £32,500 £34,000
Median salary % change year-on-year +7.69% -4.41% +6.25%
10th Percentile £28,500 £26,700 £25,000
90th Percentile £44,500 £42,000 £46,250
England median annual salary £37,500 £36,000 £36,500
% change year-on-year +4.17% -1.37% -2.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,029 12,493 10,985
% of permanent IT jobs with a recognized job title 96.87% 96.81% 97.37%
Number of salaries quoted 9,797 10,301 9,279
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,500 £25,000 £23,450
90th Percentile £66,250 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Support in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the North West.

Salary trend for 3rd Line Support in the North West

3rd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 3rd Line Support in the North West over the 6 months to 24 June 2018.

Salary histogram for 3rd Line Support in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +18 42 £36,250 +11.54% 6
Cheshire -38 23 £34,000 +6.25% 4
Lancashire +5 4 £30,000 -7.69%
Merseyside +5 3 £39,500 -7.06% 1
Cumbria - 3 £28,000 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 24 June 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 3rd Line Support in the job title.

1 53 (70.67%) VMware
2 50 (66.67%) Hyper-V
3 49 (65.33%) Windows
4 47 (62.67%) Microsoft
4 47 (62.67%) Active Directory
5 43 (57.33%) Office 365
6 36 (48.00%) Windows Server
7 30 (40.00%) Windows Server 2012
7 30 (40.00%) VMware Infrastructure
8 28 (37.33%) Windows Server 2008
9 27 (36.00%) MS Exchange
10 21 (28.00%) ITIL
10 21 (28.00%) Cisco
10 21 (28.00%) Firewall
11 20 (26.67%) DNS
11 20 (26.67%) TCP/IP
12 18 (24.00%) Microsoft Certification
12 18 (24.00%) Exchange Server 2013
13 17 (22.67%) LAN
13 17 (22.67%) WAN
13 17 (22.67%) SQL
14 16 (21.33%) MCSE
14 16 (21.33%) VPN
15 15 (20.00%) DHCP
15 15 (20.00%) SAN
16 14 (18.67%) Citrix
16 14 (18.67%) SharePoint
17 13 (17.33%) Disaster Recovery
17 13 (17.33%) Exchange Server 2010
18 12 (16.00%) Microsoft Azure

3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (36.00%) MS Exchange
2 18 (24.00%) Exchange Server 2013
3 14 (18.67%) SharePoint
4 13 (17.33%) Exchange Server 2010
5 11 (14.67%) Skype for Business
6 8 (10.67%) IIS
6 8 (10.67%) SharePoint 2013
7 7 (9.33%) Exchange Server 2007
Applications
1 4 (5.33%) Microsoft Office
Business Applications
1 5 (6.67%) Dynamics NAV
2 1 (1.33%) Pegasus Opera
Cloud Services
1 43 (57.33%) Office 365
2 12 (16.00%) Microsoft Azure
3 3 (4.00%) OneDrive
4 2 (2.67%) IaaS
4 2 (2.67%) Mimecast
Communications & Networking
1 21 (28.00%) Firewall
2 20 (26.67%) DNS
2 20 (26.67%) TCP/IP
3 17 (22.67%) LAN
3 17 (22.67%) WAN
4 16 (21.33%) VPN
5 15 (20.00%) DHCP
5 15 (20.00%) SAN
6 9 (12.00%) VLAN
7 7 (9.33%) Skype
8 3 (4.00%) Cisco ASA
8 3 (4.00%) WLAN
9 2 (2.67%) Internet
9 2 (2.67%) Remote Desktop
9 2 (2.67%) Unified Communications
9 2 (2.67%) Wireless
10 1 (1.33%) Cisco Nexus
10 1 (1.33%) NAS
10 1 (1.33%) NetScaler
10 1 (1.33%) Software-Defined Networking
Database & Business Intelligence
1 12 (16.00%) SQL Server
2 3 (4.00%) SQL Server Integration Services
General
1 5 (6.67%) Advertising
2 2 (2.67%) Finance
2 2 (2.67%) Retail
3 1 (1.33%) Back Office
3 1 (1.33%) Manufacturing
Libraries, Frameworks & Software Standards
1 10 (13.33%) Web Services
2 1 (1.33%) Flash
Miscellaneous
1 8 (10.67%) Self-Motivation
2 7 (9.33%) Replication
3 5 (6.67%) Data Centre
4 4 (5.33%) Analytical Skills
5 3 (4.00%) Driving Licence
6 2 (2.67%) Fat Client
6 2 (2.67%) Thin Client
6 2 (2.67%) Video Conferencing
7 1 (1.33%) Blackberry
7 1 (1.33%) Computer Science
7 1 (1.33%) FlexPod
7 1 (1.33%) iPad
7 1 (1.33%) Mobile App
7 1 (1.33%) Virtual Team
Operating Systems
1 49 (65.33%) Windows
2 36 (48.00%) Windows Server
3 30 (40.00%) Windows Server 2012
4 28 (37.33%) Windows Server 2008
5 10 (13.33%) Linux
6 6 (8.00%) Android
6 6 (8.00%) Apple iOS
6 6 (8.00%) Windows 7
7 5 (6.67%) Windows 10
8 2 (2.67%) Windows 8
8 2 (2.67%) Windows Server 2003
9 1 (1.33%) Data ONTAP
9 1 (1.33%) Windows Mobile
9 1 (1.33%) Windows XP
Processes & Methodologies
1 21 (28.00%) ITIL
2 13 (17.33%) Disaster Recovery
3 11 (14.67%) Mentoring
4 10 (13.33%) Service Delivery
5 6 (8.00%) Business Continuity
5 6 (8.00%) Configuration Management
5 6 (8.00%) Problem-Solving
5 6 (8.00%) Process Improvement
5 6 (8.00%) Software Licensing
5 6 (8.00%) Time Management
6 5 (6.67%) Coaching
6 5 (6.67%) Commercial Awareness
7 4 (5.33%) Migration
7 4 (5.33%) People Management
7 4 (5.33%) Tech Ops
7 4 (5.33%) Technical Architecture
8 3 (4.00%) Data Analysis
8 3 (4.00%) Data Security
8 3 (4.00%) Identity Access Management
8 3 (4.00%) Network Design
Programming Languages
1 17 (22.67%) SQL
2 11 (14.67%) PowerShell
3 6 (8.00%) C
4 3 (4.00%) T-SQL
Qualifications
1 18 (24.00%) Microsoft Certification
2 16 (21.33%) MCSE
3 7 (9.33%) VMware Certified Professional (VCP)
4 6 (8.00%) MCSA
5 5 (6.67%) Cisco Certification
5 5 (6.67%) MCTS
6 4 (5.33%) CCNA
6 4 (5.33%) ITIL Certification
6 4 (5.33%) MCP
6 4 (5.33%) Security Cleared
7 3 (4.00%) SC Cleared
8 2 (2.67%) Degree
9 1 (1.33%) CCA
9 1 (1.33%) CCNP
9 1 (1.33%) CESG Certified Professional
9 1 (1.33%) Citrix Certification
9 1 (1.33%) NCDA
9 1 (1.33%) VCAP
Quality Assurance & Compliance
1 3 (4.00%) SLA
2 2 (2.67%) ISO 14001
2 2 (2.67%) ISO 9001
2 2 (2.67%) ISO/IEC 20000
2 2 (2.67%) ISO/IEC 27001
3 1 (1.33%) PMO
System Software
1 50 (66.67%) Hyper-V
2 47 (62.67%) Active Directory
3 30 (40.00%) VMware Infrastructure
4 10 (13.33%) Terminal Services
4 10 (13.33%) vSphere
5 8 (10.67%) Virtual Machines
6 5 (6.67%) XenApp
7 4 (5.33%) XenDesktop
8 2 (2.67%) VMware ESXi
9 1 (1.33%) VMware NSX
Systems Management
1 4 (5.33%) Backup Exec
1 4 (5.33%) Failover Clustering
1 4 (5.33%) SCCM
2 3 (4.00%) Microsoft Intune
3 1 (1.33%) FortiGate
3 1 (1.33%) MIMEsweeper
3 1 (1.33%) WSUS
3 1 (1.33%) XenMobile
Vendors
1 53 (70.67%) VMware
2 47 (62.67%) Microsoft
3 21 (28.00%) Cisco
4 14 (18.67%) Citrix
5 11 (14.67%) Veeam
6 7 (9.33%) HP
7 6 (8.00%) IBM
8 3 (4.00%) Forcepoint
8 3 (4.00%) Mitel
9 2 (2.67%) Capita
9 2 (2.67%) Dell
10 1 (1.33%) Avaya
10 1 (1.33%) EMC
10 1 (1.33%) Ivanti
10 1 (1.33%) NetApp
10 1 (1.33%) Pegasus
10 1 (1.33%) SonicWALL
10 1 (1.33%) Sophos
10 1 (1.33%) Twitter
10 1 (1.33%) WatchGuard