Period
to 25 September 2018

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies in the North West during the 6 months to 25 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > North West
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 271 270 251
Rank change year-on-year -1 -19 -18
Permanent jobs requiring a 3rd Line Support 85 93 97
As % of all permanent IT jobs advertised in the North West 0.71% 0.71% 0.82%
As % of the Job Titles category 0.73% 0.74% 0.85%
Number of salaries quoted 82 79 88
North West median annual salary £35,000 £32,500 £32,500
Median salary % change year-on-year +7.69% - +0.78%
10th Percentile £26,250 £26,150 £25,000
90th Percentile £44,500 £44,500 £50,000
England median annual salary £36,750 £36,000 £35,250
% change year-on-year +2.08% +2.13% -6.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,575 12,648 11,478
% of permanent IT jobs with a recognized job title 96.75% 96.67% 97.16%
Number of salaries quoted 9,378 10,184 9,696
North West median annual salary £44,000 £41,516 £40,000
Median salary % change year-on-year +5.98% +3.79% -
10th Percentile £25,000 £25,000 £24,250
90th Percentile £67,500 £63,750 £61,250
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Support in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the North West.

Salary trend for 3rd Line Support in the North West

3rd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 3rd Line Support in the North West over the 6 months to 25 September 2018.

Salary histogram for 3rd Line Support in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -9 39 £36,750 +13.08% 4
Cheshire +24 35 £34,000 -2.16% 3
Merseyside +14 5 £37,500 -11.76%
Lancashire +6 5 £31,000 +1.64%
Cumbria - 1 £38,000 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 25 September 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 3rd Line Support in the job title.

1 62 (72.94%) Windows
2 60 (70.59%) VMware
3 53 (62.35%) Active Directory
4 47 (55.29%) Windows Server
5 46 (54.12%) Office 365
6 43 (50.59%) Microsoft
7 39 (45.88%) Hyper-V
8 36 (42.35%) Windows Server 2008
9 34 (40.00%) Windows Server 2012
10 32 (37.65%) VMware Infrastructure
11 27 (31.76%) ITIL
11 27 (31.76%) Cisco
12 22 (25.88%) MS Exchange
13 21 (24.71%) SAN
14 20 (23.53%) DNS
15 19 (22.35%) TCP/IP
15 19 (22.35%) Firewall
16 18 (21.18%) Infrastructure Engineering
17 17 (20.00%) Disaster Recovery
17 17 (20.00%) DHCP
17 17 (20.00%) SharePoint
18 15 (17.65%) Microsoft Azure
18 15 (17.65%) SQL Server
18 15 (17.65%) Microsoft Certification
19 14 (16.47%) SQL
19 14 (16.47%) Self-Motivation
20 12 (14.12%) WAN
20 12 (14.12%) Windows 7
20 12 (14.12%) IaaS
20 12 (14.12%) Mentoring

3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (25.88%) MS Exchange
2 17 (20.00%) SharePoint
3 11 (12.94%) Exchange Server 2013
4 9 (10.59%) IIS
5 7 (8.24%) Exchange Server 2010
5 7 (8.24%) SharePoint 2013
6 6 (7.06%) Skype for Business
7 4 (4.71%) Exchange Server 2007
8 2 (2.35%) nginx
8 2 (2.35%) Tomcat
Applications
1 1 (1.18%) AutoCAD
1 1 (1.18%) Microsoft Office
Business Applications
1 1 (1.18%) Pegasus Opera
Cloud Services
1 46 (54.12%) Office 365
2 15 (17.65%) Microsoft Azure
3 12 (14.12%) IaaS
4 2 (2.35%) Mimecast
5 1 (1.18%) Google Drive
5 1 (1.18%) OneDrive
Communications & Networking
1 21 (24.71%) SAN
2 20 (23.53%) DNS
3 19 (22.35%) Firewall
3 19 (22.35%) TCP/IP
4 17 (20.00%) DHCP
5 12 (14.12%) WAN
6 11 (12.94%) LAN
6 11 (12.94%) VPN
7 9 (10.59%) Wireless
8 8 (9.41%) VLAN
9 6 (7.06%) Skype
10 5 (5.88%) F5 BIG-IP GTM
10 5 (5.88%) F5 BIG-IP LTM
10 5 (5.88%) SSL
11 4 (4.71%) Ethernet
12 3 (3.53%) NAS
13 2 (2.35%) HTTP
13 2 (2.35%) Unified Communications
13 2 (2.35%) VoIP
13 2 (2.35%) Wi-Fi
Database & Business Intelligence
1 15 (17.65%) SQL Server
2 3 (3.53%) SQL Server Integration Services
General
1 3 (3.53%) Local Government
2 2 (2.35%) Back Office
2 2 (2.35%) Manufacturing
3 1 (1.18%) Automotive
3 1 (1.18%) Electronics
3 1 (1.18%) Finance
Libraries, Frameworks & Software Standards
1 9 (10.59%) Web Services
2 3 (3.53%) 802.1X
3 2 (2.35%) JSON
3 2 (2.35%) XML
Miscellaneous
1 14 (16.47%) Self-Motivation
2 12 (14.12%) Analytical Skills
3 6 (7.06%) Clustering
4 5 (5.88%) Replication
5 4 (4.71%) Smart Meter
6 3 (3.53%) Data Centre
7 2 (2.35%) Public Cloud
7 2 (2.35%) Video Conferencing
8 1 (1.18%) Infotainment
8 1 (1.18%) Virtual Team
Operating Systems
1 62 (72.94%) Windows
2 47 (55.29%) Windows Server
3 36 (42.35%) Windows Server 2008
4 34 (40.00%) Windows Server 2012
5 12 (14.12%) Windows 10
5 12 (14.12%) Windows 7
6 9 (10.59%) Linux
7 5 (5.88%) Windows 8
8 4 (4.71%) Android
8 4 (4.71%) Apple iOS
9 2 (2.35%) Unix
10 1 (1.18%) Mac OS
10 1 (1.18%) Windows Server 2003
Processes & Methodologies
1 27 (31.76%) ITIL
2 18 (21.18%) Infrastructure Engineering
3 17 (20.00%) Disaster Recovery
4 12 (14.12%) Mentoring
5 11 (12.94%) Problem Management
5 11 (12.94%) Service Delivery
6 10 (11.76%) High Availability
7 7 (8.24%) Agile Software Development
8 6 (7.06%) Coaching
8 6 (7.06%) Commercial Awareness
8 6 (7.06%) Incident Management
8 6 (7.06%) Stakeholder Management
8 6 (7.06%) Tech Ops
9 5 (5.88%) Analytical Thinking
9 5 (5.88%) Break/Fix
9 5 (5.88%) Critical Thinking
9 5 (5.88%) Penetration Testing
9 5 (5.88%) Server Hardening
10 4 (4.71%) Business Continuity
10 4 (4.71%) Technical Architecture
Programming Languages
1 14 (16.47%) SQL
2 7 (8.24%) PowerShell
3 6 (7.06%) T-SQL
Qualifications
1 15 (17.65%) Microsoft Certification
2 10 (11.76%) MCSE
3 8 (9.41%) VMware Certified Professional (VCP)
4 6 (7.06%) MCTS
5 3 (3.53%) ITIL Certification
6 2 (2.35%) MCITP
6 2 (2.35%) MCP
7 1 (1.18%) CCNA
7 1 (1.18%) Cisco Certification
7 1 (1.18%) Degree
7 1 (1.18%) MCSA
7 1 (1.18%) SC Cleared
7 1 (1.18%) Security Cleared
7 1 (1.18%) VCP6
Quality Assurance & Compliance
1 4 (4.71%) SLA
2 2 (2.35%) ISO 14001
2 2 (2.35%) ISO 9001
2 2 (2.35%) ISO/IEC 20000
2 2 (2.35%) ISO/IEC 27001
3 1 (1.18%) PMO
System Software
1 53 (62.35%) Active Directory
2 39 (45.88%) Hyper-V
3 32 (37.65%) VMware Infrastructure
4 10 (11.76%) vSphere
5 9 (10.59%) Terminal Services
6 7 (8.24%) Virtual Machines
7 4 (4.71%) VMware Server
8 3 (3.53%) VMware ESXi
9 2 (2.35%) XenApp
10 1 (1.18%) Microsoft Virtual Server
10 1 (1.18%) Virtual Servers
10 1 (1.18%) XenDesktop
Systems Management
1 7 (8.24%) Backup Exec
2 6 (7.06%) Microsoft Clustering
3 5 (5.88%) AirWatch
3 5 (5.88%) Foglight
4 4 (4.71%) Failover Clustering
5 1 (1.18%) EMC NetWorker
5 1 (1.18%) Microsoft Intune
5 1 (1.18%) SCCM
5 1 (1.18%) SCOM
5 1 (1.18%) SCVMM
5 1 (1.18%) WSUS
Vendors
1 60 (70.59%) VMware
2 43 (50.59%) Microsoft
3 27 (31.76%) Cisco
4 9 (10.59%) Veeam
5 8 (9.41%) Citrix
5 8 (9.41%) HP
6 6 (7.06%) F5
7 5 (5.88%) Blue Coat
7 5 (5.88%) Brocade
7 5 (5.88%) CommVault
7 5 (5.88%) McAfee
7 5 (5.88%) NetApp
7 5 (5.88%) NetIQ
7 5 (5.88%) Nimble Storage
7 5 (5.88%) SolarWinds
7 5 (5.88%) TippingPoint
8 4 (4.71%) Avaya
8 4 (4.71%) Remedy
8 4 (4.71%) Ruckus Wireless
9 3 (3.53%) Aruba