Period
to 8 August 2020

The median annual salary for a 3rd Line Support was £40,500 in advertised job vacancies in the North West during the 6 months to 8 August 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > North West
6 months to
8 Aug 2020
Same period 2019 Same period 2018
Rank 182 271 284
Rank change year-on-year +89 +13 -18
Permanent jobs requiring a 3rd Line Support 38 76 81
As % of all permanent jobs advertised in the North West 0.76% 0.72% 0.66%
As % of the Job Titles category 0.80% 0.75% 0.68%
Number of salaries quoted 37 73 77
Median annual salary £40,500 £37,500 £35,000
Median salary % change year-on-year +8.00% +7.14% +7.69%
10th Percentile £31,500 £27,500 £28,100
90th Percentile £42,500 £44,500 £44,500
England median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% +5.63%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 4,779 10,121 11,833
% of permanent IT jobs with a recognized job title 95.60% 95.77% 96.83%
Number of salaries quoted 3,891 7,622 9,614
Median annual salary £50,000 £45,000 £42,500
Median salary % change year-on-year +11.11% +5.88% +6.25%
10th Percentile £30,000 £26,000 £25,000
90th Percentile £70,000 £68,344 £66,250
England median annual salary £55,000 £51,500 £50,000
% change year-on-year +6.80% +3.00% +5.26%

3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Support in the North West

3rd Line Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing 3rd Line Support in the North West.

Salary trend for 3rd Line Support in the North West

3rd Line Support
Salary Histogram in the North West

Salary distribution for jobs citing 3rd Line Support in the North West over the 6 months to 8 August 2020.

Salary histogram for 3rd Line Support in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 6 months to 8 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +86 21 £41,000 +9.33%
Cheshire +46 8 £40,500 +17.39%
Merseyside +26 7 £33,500 +3.08%
Lancashire +46 1 £24,750 -41.76%
Cumbria -8 1 £30,000 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 8 August 2020, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 3rd Line Support in the job title.

1 25 (65.79%) Microsoft
2 24 (63.16%) VMware
3 17 (44.74%) Windows
4 16 (42.11%) Windows Server
5 15 (39.47%) Citrix
5 15 (39.47%) SLA
6 13 (34.21%) Firewall
6 13 (34.21%) VMware Infrastructure
7 12 (31.58%) Office 365
8 9 (23.68%) Active Directory
9 7 (18.42%) Windows 10
9 7 (18.42%) NetApp
9 7 (18.42%) Dell
9 7 (18.42%) EMC
9 7 (18.42%) IBM
9 7 (18.42%) SQL Server
10 6 (15.79%) ITIL
10 6 (15.79%) LAN
10 6 (15.79%) DNS
10 6 (15.79%) DHCP
11 5 (13.16%) Thin Client
11 5 (13.16%) Manufacturing
11 5 (13.16%) VLAN
11 5 (13.16%) TCP/IP
11 5 (13.16%) MS Exchange
11 5 (13.16%) WAN
11 5 (13.16%) Microsoft Certification
11 5 (13.16%) SharePoint
11 5 (13.16%) MCP
11 5 (13.16%) SQL

3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.16%) MS Exchange
1 5 (13.16%) SharePoint
Cloud Services
1 12 (31.58%) Office 365
2 3 (7.89%) Azure
Communications & Networking
1 13 (34.21%) Firewall
2 6 (15.79%) DHCP
2 6 (15.79%) DNS
2 6 (15.79%) LAN
3 5 (13.16%) TCP/IP
3 5 (13.16%) VLAN
3 5 (13.16%) WAN
4 4 (10.53%) Remote Desktop
4 4 (10.53%) tcpdump
4 4 (10.53%) VPN
4 4 (10.53%) Wireshark
5 3 (7.89%) SSL
5 3 (7.89%) VoIP
6 2 (5.26%) IP Telephony
6 2 (5.26%) Network Security
7 1 (2.63%) Cisco IOS
7 1 (2.63%) Intrusion Detection
7 1 (2.63%) NAS
7 1 (2.63%) Unified Communications
7 1 (2.63%) Wi-Fi
Database & Business Intelligence
1 7 (18.42%) SQL Server
2 1 (2.63%) MySQL
General
1 5 (13.16%) Manufacturing
2 1 (2.63%) Law
Libraries, Frameworks & Software Standards
1 1 (2.63%) HTML
Miscellaneous
1 5 (13.16%) Fat Client
1 5 (13.16%) Thin Client
2 3 (7.89%) PKI
3 2 (5.26%) Driving Licence
3 2 (5.26%) Life Science
3 2 (5.26%) Management Information System
4 1 (2.63%) Data Centre
4 1 (2.63%) Private Cloud
Operating Systems
1 17 (44.74%) Windows
2 16 (42.11%) Windows Server
3 7 (18.42%) Windows 10
4 5 (13.16%) Windows 7
5 3 (7.89%) Unix
6 2 (5.26%) Windows Server 2012
7 1 (2.63%) Linux
7 1 (2.63%) Windows Server 2008
7 1 (2.63%) Windows Server 2016
7 1 (2.63%) Windows Server 2019
Processes & Methodologies
1 6 (15.79%) ITIL
2 4 (10.53%) Change Management
2 4 (10.53%) Information Security
3 3 (7.89%) Migration
3 3 (7.89%) Problem Management
4 2 (5.26%) Statistics
5 1 (2.63%) Computer Science
5 1 (2.63%) Cybersecurity
5 1 (2.63%) Data Privacy
5 1 (2.63%) Identity Access Management
5 1 (2.63%) Line Management
5 1 (2.63%) Mobile Device Management
5 1 (2.63%) Performance Management
5 1 (2.63%) Presales
5 1 (2.63%) Proactive Maintenance
5 1 (2.63%) Problem-Solving
5 1 (2.63%) Security Patching
5 1 (2.63%) Server Management
5 1 (2.63%) Time Management
5 1 (2.63%) Virtual Environments
Programming Languages
1 5 (13.16%) SQL
2 4 (10.53%) PowerShell
3 1 (2.63%) C#
3 1 (2.63%) PHP
3 1 (2.63%) Ruby
Qualifications
1 5 (13.16%) MCP
1 5 (13.16%) Microsoft Certification
2 4 (10.53%) MCSE
3 1 (2.63%) BPSS Clearance
3 1 (2.63%) Computer Science Degree
3 1 (2.63%) Degree
3 1 (2.63%) SC Cleared
3 1 (2.63%) Security Cleared
Quality Assurance & Compliance
1 15 (39.47%) SLA
2 4 (10.53%) ISO/IEC 27001
System Software
1 13 (34.21%) VMware Infrastructure
2 9 (23.68%) Active Directory
3 2 (5.26%) Hyper-V
4 1 (2.63%) Virtual Machines
4 1 (2.63%) XenApp
4 1 (2.63%) XenDesktop
Systems Management
1 2 (5.26%) Microsoft Intune
2 1 (2.63%) SCCM
Vendors
1 25 (65.79%) Microsoft
2 24 (63.16%) VMware
3 15 (39.47%) Citrix
4 7 (18.42%) Dell
4 7 (18.42%) EMC
4 7 (18.42%) IBM
4 7 (18.42%) NetApp
5 4 (10.53%) Cisco
6 3 (7.89%) Wonderware
7 2 (5.26%) Alcatel-Lucent
7 2 (5.26%) SAP
8 1 (2.63%) ConnectWise
8 1 (2.63%) Draytek
8 1 (2.63%) ESET
8 1 (2.63%) Fortinet
8 1 (2.63%) HP
8 1 (2.63%) iManage
8 1 (2.63%) SonicWALL
8 1 (2.63%) Veeam
8 1 (2.63%) Verint