Period
to 22 January 2020

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in the North West during the 6 months to 22 January 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > North West
6 months to
22 Jan 2020
Same period 2019 Same period 2018
Rank 221 263 275
Rank change year-on-year +42 +12 0
Permanent jobs requiring a 3rd Line Support 80 80 96
As % of all permanent IT jobs advertised in the North West 0.91% 0.75% 0.76%
As % of the Job Titles category 0.94% 0.78% 0.78%
Number of salaries quoted 67 71 92
North West median annual salary £37,500 £32,500 £35,000
Median salary % change year-on-year +15.38% -7.14% +11.11%
10th Percentile £30,000 £25,625 £27,550
90th Percentile £44,050 £44,500 £44,500
England median annual salary £37,500 £35,000 £37,500
% change year-on-year +7.14% -6.67% +3.59%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 8,527 10,254 12,275
% of permanent IT jobs with a recognized job title 96.55% 96.52% 96.84%
Number of salaries quoted 6,728 8,340 9,819
North West median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% +6.25%
10th Percentile £26,250 £25,750 £26,000
90th Percentile £68,750 £70,000 £65,000
England median annual salary £52,500 £51,000 £50,000
% change year-on-year +2.94% +2.00% +5.26%

3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Support in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the North West.

Salary trend for 3rd Line Support in the North West

3rd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 3rd Line Support in the North West over the 6 months to 22 January 2020.

Salary histogram for 3rd Line Support in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 6 months to 22 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +46 35 £37,500 +5.63% 9
Cheshire +17 27 £37,500 +15.38% 4
Lancashire -5 7 £35,000 +12.90% 1
Merseyside +9 6 £35,500 +7.58% 2
Cumbria - 5 £45,000 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 22 January 2020, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 3rd Line Support in the job title.

1 45 (56.25%) Windows
2 43 (53.75%) VMware
3 42 (52.50%) Microsoft
4 39 (48.75%) Office 365
5 37 (46.25%) Active Directory
6 27 (33.75%) Cisco
6 27 (33.75%) Windows Server
7 26 (32.50%) Firewall
8 22 (27.50%) Azure
9 20 (25.00%) VMware Infrastructure
10 17 (21.25%) Hyper-V
11 16 (20.00%) Cisco Certification
11 16 (20.00%) SQL
11 16 (20.00%) MS Exchange
11 16 (20.00%) DNS
12 14 (17.50%) Citrix
13 13 (16.25%) HP
13 13 (16.25%) SAN
13 13 (16.25%) DHCP
14 12 (15.00%) Linux
14 12 (15.00%) ITIL
14 12 (15.00%) Microsoft Certification
14 12 (15.00%) Windows Server 2008
14 12 (15.00%) Infrastructure Engineering
15 11 (13.75%) Windows Server 2012
15 11 (13.75%) WAN
15 11 (13.75%) TCP/IP
16 10 (12.50%) LAN
16 10 (12.50%) Dell
16 10 (12.50%) CCNP

3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (20.00%) MS Exchange
2 7 (8.75%) SharePoint
3 5 (6.25%) IIS
4 4 (5.00%) Exchange Server 2010
5 3 (3.75%) Exchange Server 2013
5 3 (3.75%) SharePoint 2013
6 2 (2.50%) SharePoint 2010
6 2 (2.50%) Skype for Business
7 1 (1.25%) Apache
7 1 (1.25%) CMS
7 1 (1.25%) Exchange Server 2007
Applications
1 6 (7.50%) Microsoft Office
Cloud Services
1 39 (48.75%) Office 365
2 22 (27.50%) Azure
3 6 (7.50%) AWS
4 3 (3.75%) Azure Active Directory
5 2 (2.50%) OneDrive
6 1 (1.25%) Mimecast
Communications & Networking
1 26 (32.50%) Firewall
2 16 (20.00%) DNS
3 13 (16.25%) DHCP
3 13 (16.25%) SAN
4 11 (13.75%) TCP/IP
4 11 (13.75%) WAN
5 10 (12.50%) LAN
5 10 (12.50%) Wireless
6 9 (11.25%) VPN
7 8 (10.00%) Network Security
8 6 (7.50%) VoIP
8 6 (7.50%) Wi-Fi
9 4 (5.00%) VLAN
10 3 (3.75%) Cisco ASA
10 3 (3.75%) Internet
10 3 (3.75%) NAS
11 2 (2.50%) Cisco Nexus
11 2 (2.50%) Remote Desktop
11 2 (2.50%) Skype
11 2 (2.50%) SMTP
Database & Business Intelligence
1 9 (11.25%) SQL Server
2 2 (2.50%) SQL Server 2008
3 1 (1.25%) SQL Server 2012
Development Applications
1 1 (1.25%) MSI
General
1 5 (6.25%) Retail
2 4 (5.00%) Finance
2 4 (5.00%) Law
3 1 (1.25%) Fire and Rescue
3 1 (1.25%) Legal
3 1 (1.25%) Manufacturing
3 1 (1.25%) Public Sector
3 1 (1.25%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (5.00%) SAML
1 4 (5.00%) Web Services
2 1 (1.25%) .NET
2 1 (1.25%) ASP.NET
2 1 (1.25%) COM
2 1 (1.25%) HTML
2 1 (1.25%) LDAP
2 1 (1.25%) XML
Miscellaneous
1 9 (11.25%) Driving Licence
2 6 (7.50%) Fat Client
2 6 (7.50%) Thin Client
3 4 (5.00%) Data Centre
3 4 (5.00%) Private Cloud
3 4 (5.00%) Replication
4 3 (3.75%) CCTV
5 2 (2.50%) Management Information System
5 2 (2.50%) Self-Motivation
6 1 (1.25%) Analytical Skills
6 1 (1.25%) Distributed Denial-of-Service
6 1 (1.25%) e-Learning
6 1 (1.25%) FlexPod
6 1 (1.25%) IPTV
6 1 (1.25%) Public Cloud
6 1 (1.25%) Video\Live Streaming
Operating Systems
1 45 (56.25%) Windows
2 27 (33.75%) Windows Server
3 12 (15.00%) Linux
3 12 (15.00%) Windows Server 2008
4 11 (13.75%) Windows Server 2012
5 9 (11.25%) Windows 10
6 6 (7.50%) Windows 7
7 2 (2.50%) SUSE
7 2 (2.50%) Windows 8
8 1 (1.25%) Data ONTAP
8 1 (1.25%) Mac OS
8 1 (1.25%) Ubuntu
8 1 (1.25%) Unix
Processes & Methodologies
1 12 (15.00%) Infrastructure Engineering
1 12 (15.00%) ITIL
2 10 (12.50%) Root Cause Analysis
3 9 (11.25%) Network Management
4 8 (10.00%) Migration
5 7 (8.75%) Statistics
6 5 (6.25%) Service Management
7 4 (5.00%) Identity Access Management
7 4 (5.00%) Identity Management
7 4 (5.00%) Project Management
7 4 (5.00%) Web SSO
8 3 (3.75%) Email Filtering
8 3 (3.75%) Kalman Filter
8 3 (3.75%) Line Management
8 3 (3.75%) Problem Management
9 2 (2.50%) Application Packaging
9 2 (2.50%) Asset Management
9 2 (2.50%) Disaster Recovery
9 2 (2.50%) Process Management
9 2 (2.50%) Service Delivery
Programming Languages
1 16 (20.00%) SQL
2 8 (10.00%) PowerShell
Qualifications
1 16 (20.00%) Cisco Certification
2 12 (15.00%) Microsoft Certification
3 10 (12.50%) CCNP
4 7 (8.75%) MCSE
5 6 (7.50%) CCNA
6 3 (3.75%) ITIL Certification
6 3 (3.75%) SC Cleared
6 3 (3.75%) Security Cleared
7 2 (2.50%) Degree
7 2 (2.50%) Master's Degree
7 2 (2.50%) MCP
7 2 (2.50%) MCSA
7 2 (2.50%) VMware Certified Professional (VCP)
8 1 (1.25%) A+ Certification
8 1 (1.25%) DBS Check
8 1 (1.25%) MCDBA
8 1 (1.25%) MCITP
8 1 (1.25%) MCTS
8 1 (1.25%) NCDA
Quality Assurance & Compliance
1 3 (3.75%) SLA
System Software
1 37 (46.25%) Active Directory
2 20 (25.00%) VMware Infrastructure
3 17 (21.25%) Hyper-V
4 8 (10.00%) VMware ESXi
5 4 (5.00%) Shibboleth
5 4 (5.00%) vSphere
6 3 (3.75%) Terminal Services
6 3 (3.75%) Virtual Machines
7 2 (2.50%) Virtual Servers
8 1 (1.25%) Microsoft App-V
8 1 (1.25%) XenDesktop
Systems Management
1 9 (11.25%) SCCM
2 4 (5.00%) NetIQ Identity Manager
2 4 (5.00%) PingFederate
2 4 (5.00%) Single Sign-On
3 2 (2.50%) WSUS
4 1 (1.25%) McAfee ePO
4 1 (1.25%) NetBackup
4 1 (1.25%) SCOM
4 1 (1.25%) SCOrch
Vendors
1 43 (53.75%) VMware
2 42 (52.50%) Microsoft
3 27 (33.75%) Cisco
4 14 (17.50%) Citrix
5 13 (16.25%) HP
6 10 (12.50%) Dell
7 8 (10.00%) Veeam
8 4 (5.00%) NetIQ
8 4 (5.00%) Okta
8 4 (5.00%) Ping Identity
9 3 (3.75%) Ubiquiti
10 2 (2.50%) Ivanti
10 2 (2.50%) Palo Alto
11 1 (1.25%) Apple
11 1 (1.25%) Juniper
11 1 (1.25%) McAfee
11 1 (1.25%) NetApp
11 1 (1.25%) Red Hat
11 1 (1.25%) Veritas
11 1 (1.25%) Virgin Media