Period
to 23 November 2017

The median annual salary for a 3rd Line Support was £34,500 in advertised job vacancies in the North West during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 278 259 225
Rank change year-on-year -19 -34 +52
Permanent jobs requiring a 3rd Line Support 96 100 131
As % of all permanent IT jobs advertised in the North West 0.72% 0.80% 1.01%
As % of the Job Titles category 0.75% 0.82% 1.05%
Number of salaries quoted 85 91 106
North West median annual salary £34,500 £32,500 £32,500
Median salary % change year-on-year +6.15% - -5.11%
10th Percentile £26,550 £21,875 £26,963
90th Percentile £44,800 £50,000 £44,500
England median annual salary £36,792 £35,375 £37,500
% change year-on-year +4.01% -5.67% +1.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12804 12127 12519
% of permanent IT jobs with a recognized job title 96.66% 96.98% 96.58%
Number of salaries quoted 10248 10191 10390
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Support in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the North West.

Salary trend for 3rd Line Support in the North West

3rd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 3rd Line Support in the North West over the 6 months to 23 November 2017.

Salary histogram for 3rd Line Support in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +10 66 £37,500 +15.38% 9
Cheshire -42 19 £34,250 +5.38% 1
Lancashire +5 7 £30,500 -9.63%
Merseyside +2 4 £39,500 +21.54%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 3rd Line Support in the job title.

1 82 (85.42%) Windows
2 72 (75.00%) Active Directory
3 66 (68.75%) VMware
4 63 (65.63%) Microsoft
5 54 (56.25%) Hyper-V
5 54 (56.25%) Office 365
6 49 (51.04%) Windows Server
7 48 (50.00%) Windows Server 2012
8 47 (48.96%) Cisco
9 46 (47.92%) ITIL
10 43 (44.79%) DNS
11 39 (40.63%) LAN
11 39 (40.63%) WAN
12 35 (36.46%) MS Exchange
13 33 (34.38%) Microsoft Certification
13 33 (34.38%) SAN
13 33 (34.38%) VMware Infrastructure
14 30 (31.25%) DHCP
15 27 (28.13%) TCP/IP
16 26 (27.08%) MCSE
17 23 (23.96%) Terminal Services
18 22 (22.92%) Windows Server 2008
19 21 (21.88%) Exchange Server 2010
19 21 (21.88%) SharePoint
20 20 (20.83%) Web Services
21 19 (19.79%) Citrix
21 19 (19.79%) vSphere
22 18 (18.75%) Windows 7
23 17 (17.71%) SharePoint 2013
24 16 (16.67%) Virtual Machines

3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (36.46%) MS Exchange
2 21 (21.88%) Exchange Server 2010
2 21 (21.88%) SharePoint
3 17 (17.71%) SharePoint 2013
4 13 (13.54%) Exchange Server 2013
5 8 (8.33%) Skype for Business
6 6 (6.25%) Exchange Server 2007
7 3 (3.13%) Apache
7 3 (3.13%) Tomcat
8 2 (2.08%) IIS
9 1 (1.04%) Site Server
Applications
1 6 (6.25%) Microsoft Office
Business Applications
1 1 (1.04%) SAP ERP
Cloud Services
1 54 (56.25%) Office 365
2 15 (15.63%) Microsoft Azure
3 6 (6.25%) Mimecast
4 4 (4.17%) Amazon AWS
Communications & Networking
1 43 (44.79%) DNS
2 39 (40.63%) LAN
2 39 (40.63%) WAN
3 33 (34.38%) SAN
4 30 (31.25%) DHCP
5 27 (28.13%) TCP/IP
6 16 (16.67%) Firewall
7 10 (10.42%) VLAN
8 8 (8.33%) VPN
9 6 (6.25%) Remote Desktop
10 5 (5.21%) MPLS
10 5 (5.21%) Skype
11 4 (4.17%) Internet
11 4 (4.17%) VoIP
12 2 (2.08%) Wi-Fi
12 2 (2.08%) WLAN
13 1 (1.04%) Cisco IPT
Database & Business Intelligence
1 10 (10.42%) SQL Server
2 3 (3.13%) MySQL
3 2 (2.08%) SQL Server 2012
General
1 5 (5.21%) Finance
2 4 (4.17%) Manufacturing
3 2 (2.08%) Marketing
4 1 (1.04%) Advertising
4 1 (1.04%) Legal
Libraries, Frameworks & Software Standards
1 20 (20.83%) Web Services
2 3 (3.13%) HTML
2 3 (3.13%) ODBC
Miscellaneous
1 9 (9.38%) Data Centre
2 7 (7.29%) iPad
3 4 (4.17%) Driving Licence
4 3 (3.13%) Life Science
5 2 (2.08%) Client/Server
6 1 (1.04%) Analytical Skills
6 1 (1.04%) Computer Science
6 1 (1.04%) Management Information System
6 1 (1.04%) Replication
Operating Systems
1 82 (85.42%) Windows
2 49 (51.04%) Windows Server
3 48 (50.00%) Windows Server 2012
4 22 (22.92%) Windows Server 2008
5 18 (18.75%) Windows 7
6 15 (15.63%) Windows 10
7 13 (13.54%) Linux
8 9 (9.38%) Windows 8
9 1 (1.04%) AIX
9 1 (1.04%) Unix
9 1 (1.04%) Windows Server 2003
Processes & Methodologies
1 46 (47.92%) ITIL
2 13 (13.54%) Disaster Recovery
3 6 (6.25%) Service Delivery
4 5 (5.21%) High Availability
4 5 (5.21%) Problem Management
5 4 (4.17%) Agile Software Development
5 4 (4.17%) Root Cause Analysis
6 3 (3.13%) DevOps
6 3 (3.13%) IT Strategy
6 3 (3.13%) ITIL V3
6 3 (3.13%) Mentoring
7 2 (2.08%) Capacity Management
7 2 (2.08%) Change Management
7 2 (2.08%) Continuous Improvement
7 2 (2.08%) Kalman Filter
7 2 (2.08%) Mobile Device Management
7 2 (2.08%) Patch Management
7 2 (2.08%) Process Improvement
7 2 (2.08%) Software Licensing
7 2 (2.08%) Storage Virtualisation
Programming Languages
1 9 (9.38%) PowerShell
2 3 (3.13%) Bash Shell
2 3 (3.13%) Korn
2 3 (3.13%) Shell Script
2 3 (3.13%) SQL
3 1 (1.04%) VBA
Qualifications
1 33 (34.38%) Microsoft Certification
2 26 (27.08%) MCSE
3 16 (16.67%) ITIL Certification
4 11 (11.46%) CCNA
4 11 (11.46%) Cisco Certification
5 5 (5.21%) MCSA
6 4 (4.17%) Degree
7 3 (3.13%) MCITP
7 3 (3.13%) MCP
8 2 (2.08%) Security Cleared
8 2 (2.08%) VMware Certified Professional (VCP)
9 1 (1.04%) ACSP
9 1 (1.04%) Computer Science Degree
9 1 (1.04%) HP AIS
9 1 (1.04%) Master's Degree
9 1 (1.04%) MCPD
9 1 (1.04%) MCSD
9 1 (1.04%) Network+ Certification
Quality Assurance & Compliance
1 5 (5.21%) SLA
2 1 (1.04%) GxP
2 1 (1.04%) ISO/IEC 27001
2 1 (1.04%) PCI DSS
System Software
1 72 (75.00%) Active Directory
2 54 (56.25%) Hyper-V
3 33 (34.38%) VMware Infrastructure
4 23 (23.96%) Terminal Services
5 19 (19.79%) vSphere
6 16 (16.67%) Virtual Machines
7 9 (9.38%) XenApp
8 6 (6.25%) XenDesktop
9 3 (3.13%) Samba
Systems Management
1 9 (9.38%) SCCM
2 3 (3.13%) Failover Clustering
3 2 (2.08%) Microsoft Intune
3 2 (2.08%) WSUS
4 1 (1.04%) AirWatch
4 1 (1.04%) Cisco CUCM
4 1 (1.04%) SCOM
4 1 (1.04%) Systems Management Server (SMS)
Vendors
1 66 (68.75%) VMware
2 63 (65.63%) Microsoft
3 47 (48.96%) Cisco
4 19 (19.79%) Citrix
5 13 (13.54%) Veeam
6 5 (5.21%) Apple
7 3 (3.13%) HP
7 3 (3.13%) IBM
8 2 (2.08%) NetApp
9 1 (1.04%) Avaya
9 1 (1.04%) Capita
9 1 (1.04%) Oracle
9 1 (1.04%) SAP
9 1 (1.04%) SolarWinds
9 1 (1.04%) Splunk