Period
to 17 January 2019

The median annual salary for a 3rd Line Support was £32,500 in advertised job vacancies in the North West during the 6 months to 17 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > North West
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 261 274 274
Rank change year-on-year +13 0 -45
Permanent jobs requiring a 3rd Line Support 78 97 94
As % of all permanent IT jobs advertised in the North West 0.74% 0.77% 0.76%
As % of the Job Titles category 0.76% 0.79% 0.79%
Number of salaries quoted 69 92 88
North West median annual salary £32,500 £35,000 £31,500
Median salary % change year-on-year -7.14% +11.11% -3.08%
10th Percentile £25,625 £27,550 £21,875
90th Percentile £44,500 £44,500 £38,750
England median annual salary £35,000 £37,500 £36,000
% change year-on-year -6.67% +4.17% -4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,246 12,224 11,965
% of permanent IT jobs with a recognized job title 96.55% 96.68% 96.74%
Number of salaries quoted 8,329 9,798 10,093
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,750 £26,000 £25,000
90th Percentile £70,000 £65,000 £61,250
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Support in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the North West.

Salary trend for 3rd Line Support in the North West

3rd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 3rd Line Support in the North West over the 6 months to 17 January 2019.

Salary histogram for 3rd Line Support in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -19 41 £36,000 -5.26% 6
Cheshire +44 25 £32,500 -4.41% 2
Lancashire +12 7 £31,000 -
Merseyside +5 5 £33,000 -11.41%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 17 January 2019, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 3rd Line Support in the job title.

1 54 (69.23%) Windows
2 52 (66.67%) Active Directory
3 50 (64.10%) VMware
4 35 (44.87%) Microsoft
4 35 (44.87%) Windows Server
5 33 (42.31%) Office 365
6 32 (41.03%) Windows Server 2008
6 32 (41.03%) Cisco
7 28 (35.90%) VMware Infrastructure
8 26 (33.33%) Windows Server 2012
9 25 (32.05%) Hyper-V
10 21 (26.92%) Windows 10
10 21 (26.92%) Microsoft Certification
10 21 (26.92%) ITIL
10 21 (26.92%) DNS
11 20 (25.64%) Windows 7
12 18 (23.08%) TCP/IP
13 17 (21.79%) SAN
13 17 (21.79%) Self-Motivation
14 15 (19.23%) Microsoft Azure
14 15 (19.23%) DHCP
14 15 (19.23%) Firewall
15 14 (17.95%) Veeam
16 13 (16.67%) PowerShell
16 13 (16.67%) LAN
16 13 (16.67%) WAN
17 12 (15.38%) SharePoint
17 12 (15.38%) MS Exchange
17 12 (15.38%) MCSE
18 11 (14.10%) SQL

3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (15.38%) MS Exchange
1 12 (15.38%) SharePoint
2 6 (7.69%) IIS
2 6 (7.69%) SharePoint 2013
3 2 (2.56%) Exchange Server 2010
3 2 (2.56%) Exchange Server 2013
3 2 (2.56%) nginx
3 2 (2.56%) Tomcat
4 1 (1.28%) BizTalk Server
Applications
1 4 (5.13%) Microsoft Office
2 2 (2.56%) AutoCAD
2 2 (2.56%) Microsoft Excel
Business Applications
1 1 (1.28%) Dynamics CRM
Cloud Services
1 33 (42.31%) Office 365
2 15 (19.23%) Microsoft Azure
3 7 (8.97%) IaaS
4 2 (2.56%) Amazon AWS
4 2 (2.56%) Cloud Computing
4 2 (2.56%) Google Drive
Communications & Networking
1 21 (26.92%) DNS
2 18 (23.08%) TCP/IP
3 17 (21.79%) SAN
4 15 (19.23%) DHCP
4 15 (19.23%) Firewall
5 13 (16.67%) LAN
5 13 (16.67%) WAN
6 9 (11.54%) Wireless
7 7 (8.97%) NetScaler
8 5 (6.41%) NAS
8 5 (6.41%) VLAN
8 5 (6.41%) VPN
9 4 (5.13%) Ethernet
9 4 (5.13%) IP Telephony
10 3 (3.85%) F5 BIG-IP GTM
10 3 (3.85%) F5 BIG-IP LTM
10 3 (3.85%) Internet
10 3 (3.85%) Remote Desktop
10 3 (3.85%) SSL
10 3 (3.85%) VoIP
Database & Business Intelligence
1 10 (12.82%) SQL Server
2 1 (1.28%) SQL Server 2008
2 1 (1.28%) SQL Server 2012
2 1 (1.28%) SQL Server 2016
General
1 6 (7.69%) Manufacturing
2 3 (3.85%) Local Government
3 1 (1.28%) Automotive
3 1 (1.28%) Back Office
3 1 (1.28%) Electronics
3 1 (1.28%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (10.26%) Web Services
2 3 (3.85%) 802.1X
3 2 (2.56%) JSON
3 2 (2.56%) XML
4 1 (1.28%) MSMQ
Miscellaneous
1 17 (21.79%) Self-Motivation
2 8 (10.26%) Analytical Skills
3 6 (7.69%) Data Centre
3 6 (7.69%) Driving Licence
4 5 (6.41%) Replication
5 4 (5.13%) Clustering
6 3 (3.85%) Public Cloud
6 3 (3.85%) Video Conferencing
7 2 (2.56%) Life Science
7 2 (2.56%) Management Information System
7 2 (2.56%) Smart Meter
8 1 (1.28%) e-Learning
8 1 (1.28%) Infotainment
Operating Systems
1 54 (69.23%) Windows
2 35 (44.87%) Windows Server
3 32 (41.03%) Windows Server 2008
4 26 (33.33%) Windows Server 2012
5 21 (26.92%) Windows 10
6 20 (25.64%) Windows 7
7 6 (7.69%) Windows 8
8 4 (5.13%) Linux
9 3 (3.85%) Windows Server 2003
10 2 (2.56%) Mac OS
10 2 (2.56%) Unix
11 1 (1.28%) Android
11 1 (1.28%) Windows 2000 Server
11 1 (1.28%) Windows Embedded Compact
11 1 (1.28%) Windows Mobile
Processes & Methodologies
1 21 (26.92%) ITIL
2 10 (12.82%) High Availability
3 9 (11.54%) Infrastructure Engineering
3 9 (11.54%) Service Delivery
4 8 (10.26%) Mentoring
4 8 (10.26%) Problem Management
4 8 (10.26%) Project Management
5 6 (7.69%) Break/Fix
5 6 (7.69%) Problem-Solving
6 5 (6.41%) Coaching
6 5 (6.41%) Disaster Recovery
6 5 (6.41%) Incident Management
6 5 (6.41%) Stakeholder Management
7 4 (5.13%) Agile Software Development
7 4 (5.13%) Commercial Awareness
7 4 (5.13%) Proactive Monitoring
7 4 (5.13%) Server Building
8 3 (3.85%) Analytical Thinking
8 3 (3.85%) Presales
8 3 (3.85%) Server Hardening
Programming Languages
1 13 (16.67%) PowerShell
2 11 (14.10%) SQL
3 3 (3.85%) T-SQL
4 1 (1.28%) VB
Qualifications
1 21 (26.92%) Microsoft Certification
2 12 (15.38%) MCSE
3 9 (11.54%) VMware Certified Professional (VCP)
4 8 (10.26%) CCNA
4 8 (10.26%) Cisco Certification
5 6 (7.69%) MCITP
6 4 (5.13%) MCTS
7 3 (3.85%) ITIL Certification
7 3 (3.85%) MCP
8 2 (2.56%) A+ Certification
8 2 (2.56%) CCNP
8 2 (2.56%) Degree
8 2 (2.56%) MCSA
8 2 (2.56%) VCP6
9 1 (1.28%) Security Cleared
Quality Assurance & Compliance
1 4 (5.13%) SLA
System Software
1 52 (66.67%) Active Directory
2 28 (35.90%) VMware Infrastructure
3 25 (32.05%) Hyper-V
4 11 (14.10%) vSphere
5 8 (10.26%) Virtual Machines
6 7 (8.97%) Terminal Services
6 7 (8.97%) XenApp
7 5 (6.41%) VMware ESXi
7 5 (6.41%) XenDesktop
8 4 (5.13%) VMware Server
9 3 (3.85%) XenServer
10 1 (1.28%) Virtual Servers
Systems Management
1 4 (5.13%) Backup Exec
1 4 (5.13%) Microsoft Clustering
2 3 (3.85%) AirWatch
2 3 (3.85%) Foglight
2 3 (3.85%) XenMobile
3 2 (2.56%) EMC NetWorker
3 2 (2.56%) FortiGate
3 2 (2.56%) SCOM
3 2 (2.56%) SCVMM
4 1 (1.28%) MobiControl
4 1 (1.28%) Nagios
Vendors
1 50 (64.10%) VMware
2 35 (44.87%) Microsoft
3 32 (41.03%) Cisco
4 14 (17.95%) Veeam
5 10 (12.82%) HP
6 9 (11.54%) Citrix
7 7 (8.97%) F5
8 6 (7.69%) NETGEAR
9 4 (5.13%) Ivanti
9 4 (5.13%) McAfee
9 4 (5.13%) SolarWinds
9 4 (5.13%) WatchGuard
10 3 (3.85%) Aruba
10 3 (3.85%) Avaya
10 3 (3.85%) Blue Coat
10 3 (3.85%) Brocade
10 3 (3.85%) CommVault
10 3 (3.85%) Google
10 3 (3.85%) SonicWALL
10 3 (3.85%) TippingPoint