Period
to 24 February 2018

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies in the North West during the 6 months to 24 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > North West
6 months to
24 Feb 2018
Same period 2017 Same period 2016
Rank 264 264 247
Rank change year-on-year 0 -17 +2
Permanent jobs requiring a 3rd Line Support 92 99 109
As % of all permanent IT jobs advertised in the North West 0.72% 0.80% 0.91%
As % of the Job Titles category 0.75% 0.83% 0.94%
Number of salaries quoted 87 83 97
North West median annual salary £35,000 £30,000 £32,500
Median salary % change year-on-year +16.67% -7.69% +1.56%
10th Percentile £27,900 £21,875 £26,500
90th Percentile £44,500 £36,000 £44,500
England median annual salary £37,500 £36,500 £37,500
% change year-on-year +2.74% -2.67% +2.74%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,287 11,988 11,578
% of permanent IT jobs with a recognized job title 96.82% 96.65% 96.30%
Number of salaries quoted 9,929 10,051 9,669
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +3.90%
10th Percentile £26,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Support in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the North West.

Salary trend for 3rd Line Support in the North West

3rd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 3rd Line Support in the North West over the 6 months to 24 February 2018.

Salary histogram for 3rd Line Support in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 6 months to 24 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +20 61 £37,500 +19.05% 13
Cheshire -42 21 £34,000 +19.30% 4
Merseyside +16 6 £37,250 +24.17%
Lancashire +6 2 £28,500 -18.57%
Cumbria -12 2 £18,000 -36.84% 1
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 24 February 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 3rd Line Support in the job title.

1 74 (80.43%) Windows
2 70 (76.09%) Active Directory
3 59 (64.13%) Hyper-V
4 57 (61.96%) VMware
5 54 (58.70%) Microsoft
6 51 (55.43%) Office 365
7 49 (53.26%) Windows Server
7 49 (53.26%) Windows Server 2012
8 39 (42.39%) DNS
9 37 (40.22%) ITIL
10 36 (39.13%) Cisco
11 33 (35.87%) VMware Infrastructure
12 32 (34.78%) Windows Server 2008
13 31 (33.70%) DHCP
13 31 (33.70%) MS Exchange
13 31 (33.70%) Microsoft Certification
14 30 (32.61%) LAN
14 30 (32.61%) WAN
15 26 (28.26%) TCP/IP
16 25 (27.17%) MCSE
16 25 (27.17%) SAN
17 24 (26.09%) Citrix
18 21 (22.83%) SharePoint
19 20 (21.74%) Web Services
19 20 (21.74%) Terminal Services
20 19 (20.65%) Firewall
21 18 (19.57%) vSphere
22 17 (18.48%) Microsoft Azure
23 16 (17.39%) SharePoint 2013
23 16 (17.39%) Exchange Server 2013

3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (33.70%) MS Exchange
2 21 (22.83%) SharePoint
3 16 (17.39%) Exchange Server 2013
3 16 (17.39%) SharePoint 2013
4 15 (16.30%) Exchange Server 2010
5 12 (13.04%) Skype for Business
6 8 (8.70%) Exchange Server 2007
7 3 (3.26%) IIS
8 1 (1.09%) Site Server
Applications
1 7 (7.61%) Microsoft Office
Business Applications
1 4 (4.35%) Dynamics NAV
2 1 (1.09%) SAP ERP
Cloud Services
1 51 (55.43%) Office 365
2 17 (18.48%) Microsoft Azure
3 4 (4.35%) Amazon AWS
4 2 (2.17%) Mimecast
5 1 (1.09%) IaaS
5 1 (1.09%) OneDrive
Communications & Networking
1 39 (42.39%) DNS
2 31 (33.70%) DHCP
3 30 (32.61%) LAN
3 30 (32.61%) WAN
4 26 (28.26%) TCP/IP
5 25 (27.17%) SAN
6 19 (20.65%) Firewall
7 11 (11.96%) VPN
8 7 (7.61%) VLAN
9 6 (6.52%) MPLS
10 4 (4.35%) Remote Desktop
11 3 (3.26%) Cisco ASA
11 3 (3.26%) Internet
11 3 (3.26%) Skype
11 3 (3.26%) VoIP
12 2 (2.17%) SMTP
12 2 (2.17%) Wi-Fi
12 2 (2.17%) WLAN
13 1 (1.09%) IPsec
13 1 (1.09%) Wireless
Database & Business Intelligence
1 11 (11.96%) SQL Server
2 2 (2.17%) SQL Server 2012
General
1 4 (4.35%) Advertising
1 4 (4.35%) Finance
2 2 (2.17%) Marketing
3 1 (1.09%) Legal
Libraries, Frameworks & Software Standards
1 20 (21.74%) Web Services
2 1 (1.09%) COM
Miscellaneous
1 9 (9.78%) Data Centre
2 6 (6.52%) Driving Licence
3 3 (3.26%) Replication
4 2 (2.17%) Client/Server
4 2 (2.17%) Computer Science
4 2 (2.17%) Fat Client
4 2 (2.17%) Thin Client
5 1 (1.09%) Analytical Skills
5 1 (1.09%) Blackberry
5 1 (1.09%) iPad
5 1 (1.09%) Management Information System
5 1 (1.09%) Mobile App
5 1 (1.09%) VxBlock/Vblock
Operating Systems
1 74 (80.43%) Windows
2 49 (53.26%) Windows Server
2 49 (53.26%) Windows Server 2012
3 32 (34.78%) Windows Server 2008
4 11 (11.96%) Windows 7
5 8 (8.70%) Windows 10
6 4 (4.35%) Linux
6 4 (4.35%) Windows Server 2003
7 3 (3.26%) Windows 8
8 2 (2.17%) Windows 2000 Server
8 2 (2.17%) Windows XP
9 1 (1.09%) AIX
9 1 (1.09%) Android
9 1 (1.09%) Apple iOS
9 1 (1.09%) Solaris
9 1 (1.09%) Unix
9 1 (1.09%) Windows Mobile
Processes & Methodologies
1 37 (40.22%) ITIL
2 12 (13.04%) Disaster Recovery
3 6 (6.52%) Service Delivery
4 5 (5.43%) High Availability
4 5 (5.43%) ITIL V3
4 5 (5.43%) Mentoring
5 4 (4.35%) Agile Software Development
5 4 (4.35%) Coaching
6 3 (3.26%) DevOps
6 3 (3.26%) Problem Management
6 3 (3.26%) Process Improvement
6 3 (3.26%) Service Management
6 3 (3.26%) Software Licensing
7 2 (2.17%) Continuous Improvement
7 2 (2.17%) Kalman Filter
7 2 (2.17%) Mobile Device Management
7 2 (2.17%) PRINCE2
7 2 (2.17%) Server Building
8 1 (1.09%) Configuration Management
8 1 (1.09%) ERP
Programming Languages
1 15 (16.30%) PowerShell
2 9 (9.78%) SQL
3 4 (4.35%) C
Qualifications
1 31 (33.70%) Microsoft Certification
2 25 (27.17%) MCSE
3 12 (13.04%) ITIL Certification
4 9 (9.78%) Cisco Certification
5 8 (8.70%) CCNA
6 7 (7.61%) MCSA
7 6 (6.52%) Security Cleared
8 4 (4.35%) Degree
8 4 (4.35%) MCTS
8 4 (4.35%) VMware Certified Professional (VCP)
9 3 (3.26%) MCP
9 3 (3.26%) SC Cleared
10 2 (2.17%) MCITP
11 1 (1.09%) CCA
11 1 (1.09%) CCNP
11 1 (1.09%) CESG Certified Professional
11 1 (1.09%) Citrix Certification
11 1 (1.09%) Computer Science Degree
11 1 (1.09%) Master's Degree
11 1 (1.09%) MCPD
Quality Assurance & Compliance
1 7 (7.61%) SLA
2 1 (1.09%) GxP
2 1 (1.09%) ISO/IEC 27001
2 1 (1.09%) PCI DSS
System Software
1 70 (76.09%) Active Directory
2 59 (64.13%) Hyper-V
3 33 (35.87%) VMware Infrastructure
4 20 (21.74%) Terminal Services
5 18 (19.57%) vSphere
6 15 (16.30%) Virtual Machines
7 10 (10.87%) XenApp
8 6 (6.52%) XenDesktop
9 1 (1.09%) VMware NSX
9 1 (1.09%) Xen
Systems Management
1 8 (8.70%) SCCM
2 3 (3.26%) Failover Clustering
2 3 (3.26%) Microsoft Intune
3 1 (1.09%) FortiGate
3 1 (1.09%) MIMEsweeper
3 1 (1.09%) WSUS
3 1 (1.09%) XenMobile
Vendors
1 57 (61.96%) VMware
2 54 (58.70%) Microsoft
3 36 (39.13%) Cisco
4 24 (26.09%) Citrix
5 9 (9.78%) Veeam
6 8 (8.70%) IBM
7 6 (6.52%) HP
8 2 (2.17%) Avaya
8 2 (2.17%) Capita
8 2 (2.17%) Dell
8 2 (2.17%) NetApp
9 1 (1.09%) Apple
9 1 (1.09%) EMC
9 1 (1.09%) Forcepoint
9 1 (1.09%) Oracle
9 1 (1.09%) SAP
9 1 (1.09%) SonicWALL
9 1 (1.09%) Twitter
9 1 (1.09%) WatchGuard