Period
to 18 September 2019

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in the North West during the 6 months to 18 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > North West
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 258 271 276
Rank change year-on-year +13 +5 -19
Permanent jobs requiring a 3rd Line Support 78 80 98
As % of all permanent IT jobs advertised in the North West 0.74% 0.67% 0.75%
As % of the Job Titles category 0.77% 0.69% 0.77%
Number of salaries quoted 70 77 82
North West median annual salary £37,500 £35,000 £33,000
Median salary % change year-on-year +7.14% +6.06% -0.75%
10th Percentile £27,500 £26,150 £26,250
90th Percentile £44,500 £44,500 £44,500
England median annual salary £38,500 £37,500 £36,000
% change year-on-year +2.67% +4.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,102 11,576 12,703
% of permanent IT jobs with a recognized job title 95.92% 96.81% 96.65%
Number of salaries quoted 7,755 9,377 10,244
North West median annual salary £45,000 £43,750 £41,000
Median salary % change year-on-year +2.86% +6.71% +2.50%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £68,726 £67,500 £63,750
England median annual salary £51,147 £50,000 £48,000
% change year-on-year +2.29% +4.17% +1.05%

3rd Line Support
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Support in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the North West.

Salary trend for 3rd Line Support in the North West

3rd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 3rd Line Support in the North West over the 6 months to 18 September 2019.

Salary histogram for 3rd Line Support in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +13 35 £37,500 - 10
Lancashire -10 18 £42,500 +37.10%
Cheshire +10 17 £35,000 +2.94% 4
Merseyside -2 4 £37,500 - 5
Cumbria -5 4 £32,000 -15.79%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 18 September 2019, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 3rd Line Support in the job title.

1 55 (70.51%) Windows
2 47 (60.26%) VMware
3 46 (58.97%) Active Directory
4 41 (52.56%) Office 365
5 37 (47.44%) Microsoft
6 36 (46.15%) Cisco
7 27 (34.62%) Hyper-V
7 27 (34.62%) Windows Server
8 26 (33.33%) VMware Infrastructure
9 24 (30.77%) Azure
9 24 (30.77%) Microsoft Certification
10 21 (26.92%) DNS
10 21 (26.92%) Linux
10 21 (26.92%) MS Exchange
10 21 (26.92%) DHCP
11 20 (25.64%) SQL Server
12 19 (24.36%) WAN
12 19 (24.36%) CCNA
12 19 (24.36%) Cisco Certification
13 17 (21.79%) LAN
13 17 (21.79%) ITIL
14 13 (16.67%) Windows Server 2012
14 13 (16.67%) Microsoft Office
14 13 (16.67%) MCSA
14 13 (16.67%) TCP/IP
14 13 (16.67%) SAN
15 12 (15.38%) Firewall
15 12 (15.38%) Windows 10
16 10 (12.82%) Windows 7
16 10 (12.82%) SCCM

3rd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (26.92%) MS Exchange
2 9 (11.54%) Exchange Server 2010
3 8 (10.26%) SharePoint
4 7 (8.97%) Exchange Server 2013
4 7 (8.97%) IIS
5 6 (7.69%) Exchange Server 2007
6 5 (6.41%) SharePoint 2013
7 4 (5.13%) Apache
8 2 (2.56%) Skype for Business
9 1 (1.28%) CMS
9 1 (1.28%) IBM Notes
9 1 (1.28%) SharePoint Server
9 1 (1.28%) WordPress
Applications
1 13 (16.67%) Microsoft Office
Cloud Services
1 41 (52.56%) Office 365
2 24 (30.77%) Azure
3 9 (11.54%) AWS
4 2 (2.56%) Azure Active Directory
5 1 (1.28%) G Suite
5 1 (1.28%) Mimecast
5 1 (1.28%) SaaS
Communications & Networking
1 21 (26.92%) DHCP
1 21 (26.92%) DNS
2 19 (24.36%) WAN
3 17 (21.79%) LAN
4 13 (16.67%) SAN
4 13 (16.67%) TCP/IP
5 12 (15.38%) Firewall
6 8 (10.26%) Wireless
7 7 (8.97%) VLAN
7 7 (8.97%) VPN
8 6 (7.69%) Cisco ASA
8 6 (7.69%) Wi-Fi
9 5 (6.41%) Internet
9 5 (6.41%) VoIP
10 4 (5.13%) Cisco Nexus
10 4 (5.13%) NAS
11 2 (2.56%) Cisco IOS
11 2 (2.56%) Network Security
11 2 (2.56%) Remote Desktop
12 1 (1.28%) Skype
Database & Business Intelligence
1 20 (25.64%) SQL Server
2 7 (8.97%) SQL Server 2012
3 1 (1.28%) Crystal Reports
3 1 (1.28%) MS Access
3 1 (1.28%) Oracle Reports
Development Applications
1 1 (1.28%) SoapUI
General
1 8 (10.26%) Retail
2 3 (3.85%) Finance
3 2 (2.56%) Advertising
3 2 (2.56%) Manufacturing
3 2 (2.56%) Telecoms
4 1 (1.28%) Legal
4 1 (1.28%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 5 (6.41%) Web Services
2 4 (5.13%) SAML
3 1 (1.28%) .NET
3 1 (1.28%) ASP.NET
3 1 (1.28%) LDAP
Miscellaneous
1 6 (7.69%) Driving Licence
2 5 (6.41%) Data Centre
3 4 (5.13%) Distributed Denial-of-Service
4 2 (2.56%) Fat Client
4 2 (2.56%) Public Cloud
4 2 (2.56%) Self-Motivation
4 2 (2.56%) Thin Client
5 1 (1.28%) Analytical Skills
5 1 (1.28%) Client/Server
5 1 (1.28%) EMC VNX
5 1 (1.28%) FMCG
5 1 (1.28%) IPTV
5 1 (1.28%) Management Information System
5 1 (1.28%) Replication
5 1 (1.28%) Video\Live Streaming
Operating Systems
1 55 (70.51%) Windows
2 27 (34.62%) Windows Server
3 21 (26.92%) Linux
4 13 (16.67%) Windows Server 2012
5 12 (15.38%) Windows 10
6 10 (12.82%) Windows 7
7 7 (8.97%) Windows Server 2008
8 5 (6.41%) Windows Server 2003
9 2 (2.56%) Mac OS
9 2 (2.56%) Unix
10 1 (1.28%) Apple iOS
10 1 (1.28%) Mac OS X
10 1 (1.28%) SUSE
10 1 (1.28%) Ubuntu
10 1 (1.28%) Windows 8
Processes & Methodologies
1 17 (21.79%) ITIL
2 8 (10.26%) Infrastructure Engineering
2 8 (10.26%) Service Delivery
3 7 (8.97%) Business Intelligence
3 7 (8.97%) E-Commerce
4 6 (7.69%) Migration
5 5 (6.41%) Digital Transformation Programme
5 5 (6.41%) Problem-Solving
6 4 (5.13%) Data Security
6 4 (5.13%) Email Filtering
6 4 (5.13%) High Availability
6 4 (5.13%) Identity Access Management
6 4 (5.13%) Identity Management
6 4 (5.13%) Kalman Filter
6 4 (5.13%) Mentoring
6 4 (5.13%) Network Management
6 4 (5.13%) Process Management
6 4 (5.13%) Project Management
6 4 (5.13%) Web SSO
7 3 (3.85%) Asset Management
Programming Languages
1 10 (12.82%) SQL
2 9 (11.54%) PowerShell
3 1 (1.28%) C
3 1 (1.28%) C++
Qualifications
1 24 (30.77%) Microsoft Certification
2 19 (24.36%) CCNA
2 19 (24.36%) Cisco Certification
3 13 (16.67%) MCSA
4 10 (12.82%) MCSE
5 9 (11.54%) MCP
5 9 (11.54%) VMware Certified Professional (VCP)
6 7 (8.97%) Microsoft Certified Architect
6 7 (8.97%) SSCP
7 5 (6.41%) ITIL Certification
8 4 (5.13%) Network+ Certification
9 3 (3.85%) Degree
10 2 (2.56%) CCNP
10 2 (2.56%) Master's Degree
10 2 (2.56%) MCITP
11 1 (1.28%) A+ Certification
11 1 (1.28%) CompTIA Security+
11 1 (1.28%) DBS Check
11 1 (1.28%) MCDBA
Quality Assurance & Compliance
1 8 (10.26%) ISO/IEC 27001
2 2 (2.56%) SLA
System Software
1 46 (58.97%) Active Directory
2 27 (34.62%) Hyper-V
3 26 (33.33%) VMware Infrastructure
4 8 (10.26%) VMware ESXi
5 7 (8.97%) vSphere
6 6 (7.69%) Terminal Services
7 5 (6.41%) Virtual Machines
8 4 (5.13%) Shibboleth
9 3 (3.85%) Virtual Servers
Systems Management
1 10 (12.82%) SCCM
2 4 (5.13%) NetIQ Identity Manager
2 4 (5.13%) PingFederate
2 4 (5.13%) Single Sign-On
3 3 (3.85%) WSUS
4 1 (1.28%) NetBackup
4 1 (1.28%) SmoothWall
Vendors
1 47 (60.26%) VMware
2 37 (47.44%) Microsoft
3 36 (46.15%) Cisco
4 9 (11.54%) Citrix
5 8 (10.26%) Veeam
6 6 (7.69%) Avaya
7 5 (6.41%) CheckPoint
7 5 (6.41%) HP
8 4 (5.13%) NetIQ
8 4 (5.13%) Okta
8 4 (5.13%) Ping Identity
9 3 (3.85%) Apple
9 3 (3.85%) Ivanti
10 2 (2.56%) Red Hat
11 1 (1.28%) Dell
11 1 (1.28%) EMC
11 1 (1.28%) Lotus
11 1 (1.28%) NetApp
11 1 (1.28%) Sage
11 1 (1.28%) Veritas