Period
to 20 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Merseyside with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 August 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
North West > Merseyside
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 48 65 45
Rank change year-on-year +17 -20 -9
Permanent jobs citing Service Delivery 30 30 43
As % of all permanent IT jobs advertised in Merseyside 3.45% 2.94% 4.39%
As % of the Processes & Methodologies category 3.77% 3.22% 5.05%
Number of salaries quoted 24 28 33
Merseyside median annual salary £40,174 £71,250 £42,000
Median salary % change year-on-year -43.62% +69.64% -18.05%
10th Percentile £26,250 £29,900 £26,250
90th Percentile £55,975 £78,625 £82,000
North West median annual salary £46,000 £42,500 £45,000
% change year-on-year +8.24% -5.56% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Merseyside with a requirement for process or methodology skills.

All Process and Methodology Skills
Merseyside
Permanent vacancies with a requirement for process or methodology skills 795 931 852
As % of all permanent IT jobs advertised in Merseyside 91.48% 91.27% 86.94%
Number of salaries quoted 637 682 650
Merseyside median annual salary £41,000 £40,000 £40,000
Median salary % change year-on-year +2.50% - -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £63,750 £65,000 £60,000
North West median annual salary £45,000 £42,000 £40,000
% change year-on-year +7.14% +5.00% -

Service Delivery
Job Vacancy Trend in Merseyside

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for Service Delivery in Merseyside

Service Delivery
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Merseyside.

Salary trend for Service Delivery in Merseyside

Service Delivery
Salary Histogram in Merseyside

The salary distribution of IT jobs citing Service Delivery in Merseyside over the 6 months to 20 August 2018.

Salary histogram for Service Delivery in Merseyside

Service Delivery
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Merseyside region over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +14 22 £41,198 -45.07%
Bootle - 6 £40,349 -
Birkenhead - 4 £27,500 -
Service Delivery
North West

For the 6 months to 20 August 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region with a requirement for Service Delivery.

1 22 (73.33%) ITIL
2 10 (33.33%) Finance
3 8 (26.67%) Service Design
4 7 (23.33%) Project Management
4 7 (23.33%) Windows
5 6 (20.00%) Microsoft Project
5 6 (20.00%) Microsoft Excel
5 6 (20.00%) Microsoft
5 6 (20.00%) VMware
5 6 (20.00%) Banking
5 6 (20.00%) Microsoft PowerPoint
5 6 (20.00%) Office 365
6 5 (16.67%) Line Management
6 5 (16.67%) Coaching
6 5 (16.67%) Supplier Management
6 5 (16.67%) Firewall
6 5 (16.67%) Active Directory
6 5 (16.67%) Microsoft Office
6 5 (16.67%) Runbook
7 4 (13.33%) Collaborative Working
7 4 (13.33%) Co-Creation
7 4 (13.33%) PRINCE2
7 4 (13.33%) MS Visio
7 4 (13.33%) DNS
7 4 (13.33%) SLA
7 4 (13.33%) ITIL Certification
7 4 (13.33%) Law
7 4 (13.33%) Management Information System
7 4 (13.33%) Continuous Improvement
7 4 (13.33%) ITIL V3

Service Delivery
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.67%) Exchange Server 2010
1 2 (6.67%) MS Exchange
1 2 (6.67%) SharePoint
Applications
1 6 (20.00%) Microsoft Excel
1 6 (20.00%) Microsoft PowerPoint
1 6 (20.00%) Microsoft Project
2 5 (16.67%) Microsoft Office
3 4 (13.33%) MS Visio
Cloud Services
1 6 (20.00%) Office 365
2 2 (6.67%) Microsoft Azure
Communications & Networking
1 5 (16.67%) Firewall
2 4 (13.33%) DNS
3 3 (10.00%) Internet
3 3 (10.00%) SAN
3 3 (10.00%) TCP/IP
4 2 (6.67%) DHCP
4 2 (6.67%) NAS
4 2 (6.67%) Sourcefire
4 2 (6.67%) Wireless
5 1 (3.33%) Cisco Firepower
5 1 (3.33%) Cisco ISE
5 1 (3.33%) Cisco Wireless
5 1 (3.33%) LAN
5 1 (3.33%) Network Security
5 1 (3.33%) WAN
General
1 10 (33.33%) Finance
2 6 (20.00%) Banking
3 4 (13.33%) Law
4 3 (10.00%) Legal
5 2 (6.67%) Back Office
5 2 (6.67%) Retail
Job Titles
1 13 (43.33%) Analyst
2 9 (30.00%) Service Manager
3 8 (26.67%) Service Analyst
4 6 (20.00%) IT Manager
4 6 (20.00%) IT Services Manager
5 4 (13.33%) Delivery Manager
5 4 (13.33%) IT Analyst
5 4 (13.33%) Service Design Analyst
5 4 (13.33%) Service Desk Analyst
5 4 (13.33%) Services Delivery Manager
6 3 (10.00%) Infrastructure Analyst
7 2 (6.67%) Financial Analyst
7 2 (6.67%) Information Analyst
7 2 (6.67%) Information Security Analyst
7 2 (6.67%) Operations Manager
7 2 (6.67%) Security Analyst
7 2 (6.67%) Senior Analyst
7 2 (6.67%) Senior Financial Analyst
7 2 (6.67%) Senior Service Desk Analyst
7 2 (6.67%) Technical Engineer
Libraries, Frameworks & Software Standards
1 1 (3.33%) Middleware
Miscellaneous
1 4 (13.33%) Management Information System
2 2 (6.67%) Blackberry
2 2 (6.67%) Data Centre
3 1 (3.33%) Clustering
3 1 (3.33%) Computer Science
3 1 (3.33%) Fat Client
3 1 (3.33%) Mobile Payment
3 1 (3.33%) Self-Motivation
3 1 (3.33%) Smartphone
3 1 (3.33%) Thin Client
Operating Systems
1 7 (23.33%) Windows
2 3 (10.00%) Windows Server
3 2 (6.67%) Windows 10
3 2 (6.67%) Windows 7
Processes & Methodologies
1 22 (73.33%) ITIL
2 8 (26.67%) Service Design
3 7 (23.33%) Project Management
4 5 (16.67%) Coaching
4 5 (16.67%) Line Management
4 5 (16.67%) Runbook
4 5 (16.67%) Supplier Management
5 4 (13.33%) Co-Creation
5 4 (13.33%) Collaborative Working
5 4 (13.33%) Continuous Improvement
5 4 (13.33%) ITIL V3
5 4 (13.33%) PRINCE2
6 3 (10.00%) Change Management
6 3 (10.00%) Incident Management
6 3 (10.00%) Information Security
6 3 (10.00%) Mentoring
6 3 (10.00%) Problem-Solving
7 2 (6.67%) Antivirus Management
7 2 (6.67%) Security Monitoring
7 2 (6.67%) Service Delivery Management
Programming Languages
1 2 (6.67%) PowerShell
1 2 (6.67%) SQL
Qualifications
1 4 (13.33%) ITIL Certification
2 3 (10.00%) CCNP
2 3 (10.00%) Cisco Certification
2 3 (10.00%) Microsoft Certification
3 2 (6.67%) CCNA
3 2 (6.67%) CISA
3 2 (6.67%) CISM
3 2 (6.67%) CISSP
3 2 (6.67%) MCSA
3 2 (6.67%) MCSE
4 1 (3.33%) CCIE
4 1 (3.33%) MCDST
Quality Assurance & Compliance
1 4 (13.33%) SLA
2 2 (6.67%) ISO/IEC 27001
3 1 (3.33%) GDPR
3 1 (3.33%) ISAE 3402
System Software
1 5 (16.67%) Active Directory
2 3 (10.00%) VMware Infrastructure
3 2 (6.67%) Hyper-V
3 2 (6.67%) Microsoft App-V
Systems Management
1 2 (6.67%) Norton AntiVirus
Vendors
1 6 (20.00%) Microsoft
1 6 (20.00%) VMware
2 3 (10.00%) Cisco
2 3 (10.00%) Citrix
3 2 (6.67%) CheckPoint
3 2 (6.67%) Darktrace
3 2 (6.67%) Dell KACE
3 2 (6.67%) Forcepoint
3 2 (6.67%) LogRhythm
3 2 (6.67%) Oracle
3 2 (6.67%) SAP
3 2 (6.67%) SolarWinds
3 2 (6.67%) Symantec
3 2 (6.67%) Trend Micro