Period
to 18 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Merseyside with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 October 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
North West > Merseyside
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 48 54 47
Rank change year-on-year +6 -7 -14
Permanent jobs citing Service Delivery 32 34 54
As % of all permanent IT jobs advertised in Merseyside 3.74% 3.46% 4.45%
As % of the Processes & Methodologies category 4.11% 3.80% 4.97%
Number of salaries quoted 28 32 44
Merseyside median annual salary £40,424 £75,000 £45,000
Median salary % change year-on-year -46.10% +66.67% -14.29%
10th Percentile £26,250 £36,750 £31,250
90th Percentile £60,925 £110,000 £80,000
North West median annual salary £45,000 £45,000 £45,000

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Merseyside with a requirement for process or methodology skills.

All Process and Methodology Skills
Merseyside
Permanent vacancies with a requirement for process or methodology skills 779 894 1,086
As % of all permanent IT jobs advertised in Merseyside 91.11% 90.95% 89.53%
Number of salaries quoted 601 646 740
Merseyside median annual salary £40,349 £40,000 £40,000
Median salary % change year-on-year +0.87% - -
10th Percentile £26,250 £27,500 £26,250
90th Percentile £60,000 £66,125 £57,500
North West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

Service Delivery
Job Vacancy Trend in Merseyside

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for Service Delivery in Merseyside

Service Delivery
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Merseyside.

Salary trend for Service Delivery in Merseyside

Service Delivery
Salary Histogram in Merseyside

The salary distribution of IT jobs citing Service Delivery in Merseyside over the 6 months to 18 October 2018.

Salary histogram for Service Delivery in Merseyside

Service Delivery
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Merseyside region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +4 21 £42,698 -43.07% 2
Bootle -5 6 £40,349 +24.15%
Southport - 5 £40,500 - 1
Birkenhead - 2 £27,500 -
Service Delivery
North West

For the 6 months to 18 October 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region with a requirement for Service Delivery.

1 17 (53.13%) ITIL
2 11 (34.38%) Finance
3 10 (31.25%) Windows
4 8 (25.00%) Citrix
4 8 (25.00%) VMware
4 8 (25.00%) Windows Server
5 7 (21.88%) Service Design
5 7 (21.88%) Supplier Management
5 7 (21.88%) Active Directory
5 7 (21.88%) Project Management
6 6 (18.75%) NAS
6 6 (18.75%) Office 365
7 5 (15.63%) Line Management
7 5 (15.63%) Microsoft PowerPoint
7 5 (15.63%) Banking
7 5 (15.63%) VoIP
7 5 (15.63%) Microsoft
7 5 (15.63%) Microsoft Excel
8 4 (12.50%) Microsoft Office
8 4 (12.50%) Microsoft Certification
8 4 (12.50%) ITIL Certification
8 4 (12.50%) SAN
8 4 (12.50%) VMware Workstation
8 4 (12.50%) Law
8 4 (12.50%) Firewall
8 4 (12.50%) XenApp
8 4 (12.50%) XenServer
8 4 (12.50%) XenDesktop
8 4 (12.50%) Continuous Improvement
8 4 (12.50%) Coaching

Service Delivery
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.25%) Exchange Server 2010
1 2 (6.25%) MS Exchange
1 2 (6.25%) SharePoint
Applications
1 5 (15.63%) Microsoft Excel
1 5 (15.63%) Microsoft PowerPoint
2 4 (12.50%) Microsoft Office
3 3 (9.38%) Microsoft Project
3 3 (9.38%) MS Visio
Cloud Services
1 6 (18.75%) Office 365
2 2 (6.25%) Microsoft Azure
Communications & Networking
1 6 (18.75%) NAS
2 5 (15.63%) VoIP
3 4 (12.50%) Firewall
3 4 (12.50%) SAN
4 3 (9.38%) Internet
5 2 (6.25%) DNS
5 2 (6.25%) Sourcefire
5 2 (6.25%) TCP/IP
6 1 (3.13%) LAN
6 1 (3.13%) WAN
6 1 (3.13%) Wireless
General
1 11 (34.38%) Finance
2 5 (15.63%) Banking
3 4 (12.50%) Law
4 2 (6.25%) Back Office
4 2 (6.25%) Legal
4 2 (6.25%) Retail
Job Titles
1 10 (31.25%) Analyst
2 7 (21.88%) IT Manager
2 7 (21.88%) IT Services Manager
2 7 (21.88%) Service Manager
3 5 (15.63%) Citrix Engineer
3 5 (15.63%) Service Analyst
4 4 (12.50%) XenServer Engineer
5 3 (9.38%) Head of Delivery
5 3 (9.38%) Head of Service Delivery
5 3 (9.38%) Infrastructure Analyst
5 3 (9.38%) IT Analyst
5 3 (9.38%) Service Design Analyst
6 2 (6.25%) Desktop Support
6 2 (6.25%) Information Analyst
6 2 (6.25%) Operations Manager
6 2 (6.25%) Security Analyst
6 2 (6.25%) Senior Analyst
6 2 (6.25%) Service Desk Analyst
6 2 (6.25%) Services Delivery Manager
6 2 (6.25%) Technical Engineer
Libraries, Frameworks & Software Standards
1 1 (3.13%) Middleware
Miscellaneous
1 3 (9.38%) Management Information System
2 2 (6.25%) Blackberry
3 1 (3.13%) Clustering
3 1 (3.13%) Data Centre
3 1 (3.13%) Fat Client
3 1 (3.13%) Smartphone
3 1 (3.13%) Thin Client
Operating Systems
1 10 (31.25%) Windows
2 8 (25.00%) Windows Server
3 2 (6.25%) Windows 10
3 2 (6.25%) Windows 7
Processes & Methodologies
1 17 (53.13%) ITIL
2 7 (21.88%) Project Management
2 7 (21.88%) Service Design
2 7 (21.88%) Supplier Management
3 5 (15.63%) Line Management
4 4 (12.50%) Coaching
4 4 (12.50%) Co-Creation
4 4 (12.50%) Collaborative Working
4 4 (12.50%) Continuous Improvement
4 4 (12.50%) ITIL V3
4 4 (12.50%) Software Deployment
5 3 (9.38%) Business Continuity
5 3 (9.38%) IT Strategy
5 3 (9.38%) PRINCE2
5 3 (9.38%) Runbook
5 3 (9.38%) Service Management
6 2 (6.25%) Incident Management
6 2 (6.25%) Information Security
6 2 (6.25%) IT Governance
6 2 (6.25%) PRINCE
Qualifications
1 4 (12.50%) ITIL Certification
1 4 (12.50%) Microsoft Certification
2 2 (6.25%) CCNA
2 2 (6.25%) CCNP
2 2 (6.25%) CISA
2 2 (6.25%) Cisco Certification
2 2 (6.25%) CISM
2 2 (6.25%) CISSP
2 2 (6.25%) MCDST
2 2 (6.25%) MCSA
2 2 (6.25%) MCSE
3 1 (3.13%) MCP
Quality Assurance & Compliance
1 2 (6.25%) ISO/IEC 27001
1 2 (6.25%) SLA
System Software
1 7 (21.88%) Active Directory
2 4 (12.50%) VMware Workstation
2 4 (12.50%) XenApp
2 4 (12.50%) XenDesktop
2 4 (12.50%) XenServer
3 2 (6.25%) Hyper-V
3 2 (6.25%) Microsoft App-V
3 2 (6.25%) VMware Infrastructure
Systems Management
1 2 (6.25%) Norton AntiVirus
2 1 (3.13%) SCCM
Vendors
1 8 (25.00%) Citrix
1 8 (25.00%) VMware
2 5 (15.63%) Microsoft
3 2 (6.25%) CheckPoint
3 2 (6.25%) Cisco
3 2 (6.25%) Darktrace
3 2 (6.25%) Dell KACE
3 2 (6.25%) Forcepoint
3 2 (6.25%) LogRhythm
3 2 (6.25%) Oracle
3 2 (6.25%) SolarWinds
3 2 (6.25%) Symantec
3 2 (6.25%) Trend Micro