Period
to 25 August 2019

The following table provides summary statistics for permanent job vacancies advertised in Merseyside with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 25 August 2019 with a comparison to the same period in the previous 2 years.

Service Delivery
North West > Merseyside
6 months to
25 Aug 2019
Same period 2018 Same period 2017
Rank 56 51 63
Rank change year-on-year -5 +12 -19
Permanent jobs citing Service Delivery 29 29 32
As % of all permanent IT jobs advertised in Merseyside 3.56% 3.34% 3.15%
As % of the Processes & Methodologies category 3.77% 3.66% 3.43%
Number of salaries quoted 18 24 30
Merseyside median annual salary £47,500 £40,174 £62,500
Median salary % change year-on-year +18.23% -35.72% +47.93%
10th Percentile £31,250 £26,250 £30,300
90th Percentile £64,649 £55,975 £77,875
North West median annual salary £45,000 £46,000 £42,500
% change year-on-year -2.17% +8.24% -5.56%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Merseyside with a requirement for process or methodology skills.

All Process and Methodology Skills
Merseyside
Permanent vacancies with a requirement for process or methodology skills 770 793 933
As % of all permanent IT jobs advertised in Merseyside 94.59% 91.36% 91.92%
Number of salaries quoted 567 631 687
Merseyside median annual salary £42,500 £41,000 £40,000
Median salary % change year-on-year +3.66% +2.50% -
10th Percentile £27,100 £26,250 £26,750
90th Percentile £65,000 £63,750 £65,000
North West median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% +6.25%

Service Delivery
Job Vacancy Trend in Merseyside

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for Service Delivery in Merseyside

Service Delivery
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Merseyside.

Salary trend for Service Delivery in Merseyside

Service Delivery
Salary Histogram in Merseyside

The salary distribution of IT jobs citing Service Delivery in Merseyside over the 6 months to 25 August 2019.

Salary histogram for Service Delivery in Merseyside

Service Delivery
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Merseyside region over the 6 months to 25 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +3 28 £50,000 +21.37% 6
Birkenhead -3 1 £42,500 +54.55%
Service Delivery
North West

For the 6 months to 25 August 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Merseyside region with a requirement for Service Delivery.

1 22 (75.86%) ITIL
2 12 (41.38%) Service Management
3 9 (31.03%) SLA
4 8 (27.59%) ITIL V3
5 7 (24.14%) Office 365
5 7 (24.14%) Windows
5 7 (24.14%) ITIL Certification
5 7 (24.14%) Active Directory
5 7 (24.14%) Law
5 7 (24.14%) Stakeholder Management
6 6 (20.69%) Project Management
7 5 (17.24%) Agile Software Development
7 5 (17.24%) Incident Management
7 5 (17.24%) Manufacturing
7 5 (17.24%) Continuous Improvement
7 5 (17.24%) Change Management
7 5 (17.24%) ITSM
7 5 (17.24%) PRINCE2
7 5 (17.24%) Project Delivery
8 4 (13.79%) Microsoft
8 4 (13.79%) Citrix
8 4 (13.79%) VMware
8 4 (13.79%) Automotive
8 4 (13.79%) Customer Requirements
8 4 (13.79%) Windows 10
8 4 (13.79%) Remote Desktop
8 4 (13.79%) iManage
8 4 (13.79%) Problem Management
9 3 (10.34%) ERP
10 2 (6.90%) Cisco

Service Delivery
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.90%) MS Exchange
2 1 (3.45%) Exchange Server 2010
2 1 (3.45%) SharePoint
2 1 (3.45%) Skype for Business
Applications
1 1 (3.45%) Microsoft Office
1 1 (3.45%) Microsoft PowerPoint
1 1 (3.45%) MS Visio
Cloud Services
1 7 (24.14%) Office 365
2 1 (3.45%) Azure
2 1 (3.45%) IaaS
2 1 (3.45%) SaaS
Communications & Networking
1 4 (13.79%) Remote Desktop
2 1 (3.45%) DHCP
2 1 (3.45%) DNS
2 1 (3.45%) Ethernet
2 1 (3.45%) Firewall
2 1 (3.45%) HTTP
2 1 (3.45%) IPv4
2 1 (3.45%) IPv6
2 1 (3.45%) LAN
2 1 (3.45%) PBX
2 1 (3.45%) RTP
2 1 (3.45%) SMTP
2 1 (3.45%) SNMP
2 1 (3.45%) VLAN
2 1 (3.45%) VoIP
2 1 (3.45%) VPN
2 1 (3.45%) WAN
2 1 (3.45%) Wireless
2 1 (3.45%) Wireshark
2 1 (3.45%) xDSL
Database & Business Intelligence
1 1 (3.45%) SQL Server
General
1 7 (24.14%) Law
2 5 (17.24%) Manufacturing
3 4 (13.79%) Automotive
4 2 (6.90%) Finance
4 2 (6.90%) Legal
4 2 (6.90%) Public Sector
4 2 (6.90%) Turkish Language
5 1 (3.45%) Pharmaceutical
5 1 (3.45%) Telecoms
Job Titles
1 11 (37.93%) Service Manager
2 7 (24.14%) Delivery Manager
2 7 (24.14%) IT Manager
2 7 (24.14%) IT Services Manager
3 6 (20.69%) IT Services Delivery Manager
3 6 (20.69%) Service Delivery Manager
4 5 (17.24%) Analyst
5 4 (13.79%) Portfolio Manager
6 2 (6.90%) Environment And Release Manager
6 2 (6.90%) Infrastructure Analyst
6 2 (6.90%) IT Analyst
6 2 (6.90%) ITSM Analyst
6 2 (6.90%) Release Manager
6 2 (6.90%) Service Analyst
6 2 (6.90%) Service Management Analyst
6 2 (6.90%) Software Asset Manager
6 2 (6.90%) Software Manager
7 1 (3.45%) Information Analyst
7 1 (3.45%) Network Engineer
7 1 (3.45%) Team Leader
Libraries, Frameworks & Software Standards
1 1 (3.45%) Middleware
Miscellaneous
1 2 (6.90%) CMDB
1 2 (6.90%) Management Information System
2 1 (3.45%) Analytical Skills
2 1 (3.45%) Clustering
2 1 (3.45%) Data Centre
2 1 (3.45%) Tandem
Operating Systems
1 7 (24.14%) Windows
2 4 (13.79%) Windows 10
3 2 (6.90%) Linux
3 2 (6.90%) Windows Server
4 1 (3.45%) Windows Server 2008
4 1 (3.45%) Windows Server 2012
Processes & Methodologies
1 22 (75.86%) ITIL
2 12 (41.38%) Service Management
3 8 (27.59%) ITIL V3
4 7 (24.14%) Stakeholder Management
5 6 (20.69%) Project Management
6 5 (17.24%) Agile Software Development
6 5 (17.24%) Change Management
6 5 (17.24%) Continuous Improvement
6 5 (17.24%) Incident Management
6 5 (17.24%) ITSM
6 5 (17.24%) PRINCE2
6 5 (17.24%) Project Delivery
7 4 (13.79%) Customer Requirements
7 4 (13.79%) Problem Management
8 3 (10.34%) ERP
9 2 (6.90%) Benchmarking
9 2 (6.90%) Data Analysis
9 2 (6.90%) Data Modelling
9 2 (6.90%) Release Management
9 2 (6.90%) Statistics
Programming Languages
1 2 (6.90%) SQL
2 1 (3.45%) Java
2 1 (3.45%) PowerShell
2 1 (3.45%) VB
2 1 (3.45%) VBA
Qualifications
1 7 (24.14%) ITIL Certification
2 2 (6.90%) Degree
2 2 (6.90%) MCSE
2 2 (6.90%) Microsoft Certification
3 1 (3.45%) CCNA
3 1 (3.45%) Cisco Certification
Quality Assurance & Compliance
1 9 (31.03%) SLA
2 1 (3.45%) QA
System Software
1 7 (24.14%) Active Directory
2 2 (6.90%) VMware Infrastructure
3 1 (3.45%) vSphere
Vendors
1 4 (13.79%) Citrix
1 4 (13.79%) iManage
1 4 (13.79%) Microsoft
1 4 (13.79%) VMware
2 2 (6.90%) Cisco
2 2 (6.90%) Oracle
2 2 (6.90%) SAP
3 1 (3.45%) F5
3 1 (3.45%) Mitel
3 1 (3.45%) NetApp
3 1 (3.45%) Salesforce.com
3 1 (3.45%) SolarWinds