Period
to 23 November 2017

The median annual salary for a Service Desk Analyst was £21,500 in advertised job vacancies in Buckinghamshire during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
South East > Buckinghamshire
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 94 114 153
Rank change year-on-year +20 +39 -22
Permanent jobs requiring a Service Desk Analyst 76 66 59
As % of all permanent IT jobs advertised in Buckinghamshire 2.63% 2.11% 1.34%
As % of the Job Titles category 2.71% 2.16% 1.40%
Number of salaries quoted 31 48 54
Buckinghamshire median annual salary £21,500 £21,500 £23,250
Median salary % change year-on-year - -7.53% +1.09%
10th Percentile £16,500 £18,275 £19,225
90th Percentile £23,750 £25,800 £28,250
South East median annual salary £22,500 £22,500 £22,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Buckinghamshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Buckinghamshire
Permanent vacancies in Buckinghamshire with a recognized job title 2804 3059 4228
% of permanent IT jobs with a recognized job title 97.19% 97.89% 96.00%
Number of salaries quoted 2283 2571 3411
Buckinghamshire median annual salary £42,500 £42,500 £42,500
10th Percentile £23,500 £25,000 £26,250
90th Percentile £63,750 £62,500 £62,500
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

Service Desk Analyst
Job Vacancy Trend in Buckinghamshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Buckinghamshire.

Job vacancy trend for Service Desk Analyst in Buckinghamshire

Service Desk Analyst
Salary Trend in Buckinghamshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Buckinghamshire.

Salary trend for Service Desk Analyst in Buckinghamshire

Service Desk Analyst
Salary Histogram in Buckinghamshire

The salary distribution of IT jobs citing Service Desk Analyst in Buckinghamshire over the 6 months to 23 November 2017.

Salary histogram for Service Desk Analyst in Buckinghamshire

Service Desk Analyst
Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Buckinghamshire region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Milton Keynes +28 61 £22,500 +12.50% 2
Aylesbury -5 8 £21,500 -
High Wycombe +15 4 £21,750 -9.38%
Marlow - 2 - -
Buckingham - 1 £20,000 -
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Buckinghamshire

For the 6 months to 23 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Buckinghamshire region featuring Service Desk Analyst in the job title.

1 64 (84.21%) Windows
2 40 (52.63%) Microsoft Office
3 38 (50.00%) Citrix
3 38 (50.00%) Ticket Management
4 34 (44.74%) Back Office
5 31 (40.79%) VPN
6 26 (34.21%) Windows 7
7 23 (30.26%) SLA
8 21 (27.63%) Legal
9 17 (22.37%) Microsoft
10 16 (21.05%) ITIL
11 15 (19.74%) Finance
11 15 (19.74%) Degree
12 13 (17.11%) Computer Science
13 10 (13.16%) Analytical Skills
14 8 (10.53%) ServiceNow
14 8 (10.53%) Windows Server
14 8 (10.53%) Incident Management
14 8 (10.53%) Service Management
14 8 (10.53%) Cisco
14 8 (10.53%) VoIP
14 8 (10.53%) Remedy
15 7 (9.21%) Microsoft Certification
16 6 (7.89%) Windows XP
16 6 (7.89%) Active Directory
16 6 (7.89%) Law
16 6 (7.89%) Billing
16 6 (7.89%) Document Management
16 6 (7.89%) Android
16 6 (7.89%) iPhone

Service Desk Analyst Skill Set
Co-occurring IT Skills in Buckinghamshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.26%) MS Exchange
2 2 (2.63%) Exchange Server 2010
3 1 (1.32%) Blackberry Enterprise Server
3 1 (1.32%) Exchange Server 2003
3 1 (1.32%) Exchange Server 2007
Applications
1 40 (52.63%) Microsoft Office
2 1 (1.32%) MS Visio
Business Applications
1 1 (1.32%) SAP CO
1 1 (1.32%) SAP FI
1 1 (1.32%) SAP FI/CO
1 1 (1.32%) SAP MM
1 1 (1.32%) SAP PM
Cloud Services
1 3 (3.95%) Office 365
2 1 (1.32%) OneDrive
Communications & Networking
1 31 (40.79%) VPN
2 8 (10.53%) VoIP
3 6 (7.89%) Remote Desktop
4 2 (2.63%) IP Telephony
5 1 (1.32%) TCP/IP
General
1 34 (44.74%) Back Office
2 21 (27.63%) Legal
3 15 (19.74%) Finance
4 6 (7.89%) Billing
4 6 (7.89%) Law
5 1 (1.32%) French Language
5 1 (1.32%) German Language
5 1 (1.32%) Retail
Miscellaneous
1 13 (17.11%) Computer Science
2 10 (13.16%) Analytical Skills
3 6 (7.89%) iPhone
4 1 (1.32%) Blackberry
Operating Systems
1 64 (84.21%) Windows
2 26 (34.21%) Windows 7
3 8 (10.53%) Windows Server
4 6 (7.89%) Android
4 6 (7.89%) Windows XP
5 5 (6.58%) Windows 8
6 3 (3.95%) Windows 10
7 1 (1.32%) Windows Server 2003
7 1 (1.32%) Windows Server 2008
Processes & Methodologies
1 38 (50.00%) Ticket Management
2 16 (21.05%) ITIL
3 8 (10.53%) Incident Management
3 8 (10.53%) Service Management
4 6 (7.89%) Document Management
5 1 (1.32%) ITSM
5 1 (1.32%) Migration
5 1 (1.32%) Root Cause Analysis
Qualifications
1 15 (19.74%) Degree
2 7 (9.21%) Microsoft Certification
3 5 (6.58%) A+ Certification
3 5 (6.58%) Computer Science Degree
3 5 (6.58%) GNVQ
3 5 (6.58%) HND
4 2 (2.63%) MCP
4 2 (2.63%) MCSA
4 2 (2.63%) MCSE
5 1 (1.32%) ITIL Certification
Quality Assurance & Compliance
1 23 (30.26%) SLA
2 1 (1.32%) GxP
2 1 (1.32%) Sarbanes-Oxley
System Software
1 6 (7.89%) Active Directory
2 1 (1.32%) Citrix Presentation Server
2 1 (1.32%) Terminal Services
Vendors
1 38 (50.00%) Citrix
2 17 (22.37%) Microsoft
3 8 (10.53%) Cisco
3 8 (10.53%) Remedy
3 8 (10.53%) ServiceNow
4 1 (1.32%) Altiris
4 1 (1.32%) Avaya
4 1 (1.32%) SAP