The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 28 March 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
England / North East
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 68 - 76
Rank change year-on-year - 0  
Permanent jobs citing Customer Engagement 2 0 2
As % of all permanent IT jobs advertised in the North East 0.31% - 0.28%
As % of the Processes & Methodologies category 0.36% - 0.32%
Number of salaries quoted 1 0 2
Median salary £35,000 - £34,750
UK excluding London median salary £50,000 £50,000 £55,000
% change year-on-year - -9.09%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for process and methodology skills.

Process & Methodology Skills
North East
Permanent job vacancies with a requirement for process and methodology skills 558 578 629
As % of all permanent IT job vacancies advertised in the North East 87.60% 89.20% 87.00%
Number of salaries quoted 510 491 543
Median salary £37,500 £40,000 £37,500
Median salary % change year-on-year -6.25% +6.66%  
90% offered a salary of more than £25,000 £25,000 £27,500
10% offered a salary of more than £47,500 £61,215 £55,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Customer Engagement
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the North East

Customer Engagement
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the North East.

Salary trend for Customer Engagement in the North East

Customer Engagement
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North East region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Durham - 1 £35,000 - 1
Tyne and Wear - 1 - - 1
Customer Engagement
England

For the 6 months to 28 March 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for Customer Engagement.

1 10 (76.92%) Release Management
2 6 (46.15%) IT Strategy
3 2 (15.38%) SAP ALE
3 2 (15.38%) Incident Management
3 2 (15.38%) SAP Implementation
3 2 (15.38%) Test Scripting
3 2 (15.38%) SAP Business Workflow
3 2 (15.38%) SAP PI
3 2 (15.38%) HP Quality Center
3 2 (15.38%) SAPUI5
3 2 (15.38%) SAP SRM
3 2 (15.38%) Problem Management
3 2 (15.38%) ABAP
3 2 (15.38%) SAP
3 2 (15.38%) Unix
3 2 (15.38%) Windows
3 2 (15.38%) EDI
3 2 (15.38%) Business Intelligence
3 2 (15.38%) Adobe
3 2 (15.38%) SAP BW
3 2 (15.38%) NetWeaver
3 2 (15.38%) SAPscript
3 2 (15.38%) SAP HR
3 2 (15.38%) Workflow
3 2 (15.38%) Finance
3 2 (15.38%) Law
3 2 (15.38%) Stakeholder Management
3 2 (15.38%) Web Dynpro
3 2 (15.38%) SAP Smart Forms
3 2 (15.38%) BAPI

Customer Engagement
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (15.38%) NetWeaver
Business Applications
1 2 (15.38%) SAP HR
1 2 (15.38%) SAP SRM
Database & Business Intelligence
1 2 (15.38%) SAP BW
General
1 2 (15.38%) Finance
1 2 (15.38%) Law
Job Titles
1 4 (30.77%) Architect
2 2 (15.38%) Chief Architect
3 1 (7.69%) Lead Architect
3 1 (7.69%) Project Manager
3 1 (7.69%) Senior Architect
3 1 (7.69%) Senior Solutions Architect
3 1 (7.69%) Solutions Architect
Libraries, Frameworks & Software Standards
1 2 (15.38%) BAPI
1 2 (15.38%) EDI
1 2 (15.38%) SAP ALE
1 2 (15.38%) SAP Basis
1 2 (15.38%) SAP Business Workflow
1 2 (15.38%) SAP PI
1 2 (15.38%) SAP Smart Forms
1 2 (15.38%) SAP XI
1 2 (15.38%) SAPUI5
1 2 (15.38%) Web Dynpro
Operating Systems
1 2 (15.38%) Unix
1 2 (15.38%) Windows
Processes & Methodologies
1 10 (76.92%) Release Management
2 6 (46.15%) IT Strategy
3 2 (15.38%) Business Intelligence
3 2 (15.38%) Incident Management
3 2 (15.38%) Problem Management
3 2 (15.38%) SAP Implementation
3 2 (15.38%) Stakeholder Management
3 2 (15.38%) Test Scripting
3 2 (15.38%) Workflow
4 1 (7.69%) Business Analysis
4 1 (7.69%) Project Management
Programming Languages
1 2 (15.38%) ABAP
1 2 (15.38%) SAPscript
Systems Management
1 2 (15.38%) HP Quality Center
Vendors
1 2 (15.38%) Adobe
1 2 (15.38%) SAP
Darlington, County Durham
Harvey Nash plc
Salary: £30000 - £45000 per annum
Posted: Yesterday
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: From £36,725 to £42,700 per annum
Posted: 8 days ago