Customer Engagement Job Trends in England

Customer Engagement
UK > England

The table below provides summary statistics and salary benchmarking for jobs advertised in England requiring Customer Engagement skills. It covers permanent job vacancies from the 6 months leading up to 13 June 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jun 2026
Same period 2025 Same period 2024
Rank 324 330 460
Rank change year-on-year +6 +130 -97
Permanent jobs citing Customer Engagement 452 348 447
As % of all permanent jobs in England 0.55% 0.88% 0.48%
As % of the Processes & Methodologies category 0.75% 0.95% 0.58%
Number of salaries quoted 262 195 290
10th Percentile £31,250 £30,200 £29,175
25th Percentile £36,750 £40,000 £41,250
Median annual salary (50th Percentile) £55,000 £55,000 £57,500
Median % change year-on-year - -4.35% -14.81%
75th Percentile £85,000 £79,375 £81,813
90th Percentile £97,375 £96,250 £105,000
UK median annual salary £57,500 £55,000 £60,000
% change year-on-year +4.55% -8.33% -13.04%

All Process & Methodology Skills
England

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in England.

Permanent vacancies with a requirement for process or methodology skills 60,235 36,560 77,318
As % of all permanent jobs advertised in England 72.97% 92.70% 82.34%
Number of salaries quoted 42,304 19,913 56,146
10th Percentile £30,625 £29,000 £29,266
25th Percentile £41,250 £40,000 £40,000
Median annual salary (50th Percentile) £60,000 £58,000 £55,000
Median % change year-on-year +3.45% +5.45% -12.00%
75th Percentile £80,000 £78,750 £72,500
90th Percentile £100,000 £100,000 £92,500
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.69%

Customer Engagement
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings citing Customer Engagement relative to all permanent IT jobs advertised in England.

Customer Engagement job vacancy trend in England

Customer Engagement
Salary Trend in England

Salary distribution trend for jobs in England citing Customer Engagement.

Salary distribution trend for jobs in England citing Customer Engagement

Customer Engagement
Salary Histogram in England

Salary distribution for jobs citing Customer Engagement in England over the 6 months to 13 June 2026.

Salary histogram for Customer Engagement in England

Customer Engagement
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 13 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -11 114 £80,000 +23.08% 152
South East +30 98 £55,000 +15.79% 96
North of England -43 82 £52,500 -4.18% 57
South West -31 51 £40,000 -39.73% 34
Midlands -12 49 £49,500 -5.71% 32
North West +10 44 £55,000 -10.20% 38
East of England +10 38 £50,000 +21.21% 23
Yorkshire -53 32 £55,000 +0.38% 14
West Midlands -27 30 £62,500 +31.58% 18
East Midlands -10 19 £42,500 -22.73% 13
North East -34 6 £26,000 -50.48% 6
Customer Engagement
UK

Customer Engagement
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (3.10%) Microsoft Exchange
2 10 (2.21%) CMS
2 10 (2.21%) SharePoint
3 4 (0.88%) Adobe Experience Manager
3 4 (0.88%) Apache Spark
4 3 (0.66%) Oracle SOA Suite
5 2 (0.44%) Confluence
5 2 (0.44%) IIS
6 1 (0.22%) WordPress
Applications
1 23 (5.09%) Microsoft Office
2 15 (3.32%) Adobe Creative Suite
3 10 (2.21%) Microsoft Excel
4 9 (1.99%) Adobe Illustrator
4 9 (1.99%) InDesign
4 9 (1.99%) Photoshop
5 7 (1.55%) Adobe After Effects
6 5 (1.11%) Microsoft PowerPoint
7 3 (0.66%) Simulink
8 2 (0.44%) MS Visio
9 1 (0.22%) AutoCAD
9 1 (0.22%) Windchill
Business Applications
1 35 (7.74%) Dynamics CRM
2 8 (1.77%) Salesforce CRM
3 5 (1.11%) Shopify
4 4 (0.88%) Dynamics AX
5 3 (0.66%) Oracle Applications
5 3 (0.66%) Oracle EBS
6 2 (0.44%) Eloqua
6 2 (0.44%) Magento
7 1 (0.22%) Dynamics NAV
7 1 (0.22%) NetSuite
7 1 (0.22%) Odoo
Cloud Services
1 62 (13.72%) Azure
2 49 (10.84%) SaaS
3 43 (9.51%) Dynamics 365
4 37 (8.19%) Power Platform
5 29 (6.42%) Microsoft 365
6 16 (3.54%) AWS
7 14 (3.10%) Power Automate
7 14 (3.10%) PowerApps
8 12 (2.65%) Entra ID
8 12 (2.65%) GCP
9 11 (2.43%) Serverless
10 9 (1.99%) Azure Logic Apps
10 9 (1.99%) Google Analytics
11 8 (1.77%) Figma
12 7 (1.55%) Azure Sentinel
12 7 (1.55%) Microsoft Purview
13 6 (1.33%) Miro
13 6 (1.33%) Nutanix
14 5 (1.11%) Azure Machine Learning
14 5 (1.11%) Microsoft Copilot
Communications & Networking
1 20 (4.42%) Firewall
2 13 (2.88%) Internet
3 12 (2.65%) Broadband
3 12 (2.65%) WAN
4 8 (1.77%) SD-WAN
5 6 (1.33%) LAN
5 6 (1.33%) Network Security
5 6 (1.33%) VSAN
6 5 (1.11%) Unified Communications
6 5 (1.11%) Wi-Fi
7 4 (0.88%) TCP/IP
8 3 (0.66%) Cisco Nexus
8 3 (0.66%) DHCP
8 3 (0.66%) DNS
8 3 (0.66%) Ethernet VPN
8 3 (0.66%) SMS
8 3 (0.66%) VXLAN
9 2 (0.44%) PSTN
9 2 (0.44%) VPN
9 2 (0.44%) WLAN
Database & Business Intelligence
1 15 (3.32%) DTS
2 14 (3.10%) Power BI
3 13 (2.88%) Metadata
4 8 (1.77%) Data Lake
4 8 (1.77%) Data Warehouse
5 7 (1.55%) SQL Server
6 5 (1.11%) SQL Server Reporting Services
7 4 (0.88%) Big Data
7 4 (0.88%) Tableau
8 3 (0.66%) Delta Lake
8 3 (0.66%) Oracle BI Publisher
8 3 (0.66%) Oracle Reports
9 2 (0.44%) BigQuery
9 2 (0.44%) Data Mining
9 2 (0.44%) Elasticsearch
9 2 (0.44%) Hadoop
9 2 (0.44%) MongoDB
9 2 (0.44%) Power Query
9 2 (0.44%) SAP BW
10 1 (0.22%) Oracle Database
Development Applications
1 6 (1.33%) JIRA
2 4 (0.88%) Git
3 3 (0.66%) MLflow
3 3 (0.66%) Oracle Forms
4 2 (0.44%) Jenkins
4 2 (0.44%) Visual Studio
5 1 (0.22%) Maven
5 1 (0.22%) Postman
5 1 (0.22%) Ranorex
5 1 (0.22%) Selenium
5 1 (0.22%) Team Foundation Server
General
1 180 (39.82%) Social Skills
2 164 (36.28%) Marketing
3 70 (15.49%) Finance
4 58 (12.83%) Analytical Skills
5 45 (9.96%) Retail
6 44 (9.73%) Inclusion and Diversity
7 42 (9.29%) Public Sector
8 40 (8.85%) Organisational Skills
9 29 (6.42%) Games
9 29 (6.42%) Presentation Skills
10 22 (4.87%) Law
11 21 (4.65%) Manufacturing
12 16 (3.54%) Telecoms
13 15 (3.32%) Automotive
14 13 (2.88%) Influencing Skills
15 12 (2.65%) Pharmaceutical
16 9 (1.99%) Advertising
17 8 (1.77%) Banking
18 7 (1.55%) Legal
18 7 (1.55%) Multimedia
Job Titles
1 67 (14.82%) Architect
2 40 (8.85%) Senior
3 38 (8.41%) Consultant
4 33 (7.30%) Solutions Architect
5 31 (6.86%) Analyst
6 20 (4.42%) Developer
6 20 (4.42%) Lead
7 17 (3.76%) Account Manager
8 16 (3.54%) Support Engineer
9 15 (3.32%) Business Manager
10 14 (3.10%) Business Development Manager
10 14 (3.10%) Development Manager
10 14 (3.10%) Sales Executive
11 13 (2.88%) Data Engineer
11 13 (2.88%) Technical Engineer
11 13 (2.88%) Technical Support
11 13 (2.88%) Technical Support Engineer
12 12 (2.65%) Customer Executive
12 12 (2.65%) Support Analyst
13 11 (2.43%) Marketing Manager
Libraries, Frameworks & Software Standards
1 18 (3.98%) CSS
1 18 (3.98%) HTML
2 6 (1.33%) .NET
2 6 (1.33%) Kafka
3 5 (1.11%) EDI
4 4 (0.88%) HTML5 Canvas
4 4 (0.88%) Keras
4 4 (0.88%) PySpark
4 4 (0.88%) PyTorch
4 4 (0.88%) TensorFlow
4 4 (0.88%) Web Services
5 2 (0.44%) Apache NiFi
5 2 (0.44%) JSON
5 2 (0.44%) Node.js
5 2 (0.44%) REST
6 1 (0.22%) GraphQL
6 1 (0.22%) HEVC
6 1 (0.22%) Next.js
6 1 (0.22%) React
6 1 (0.22%) SOAP
Miscellaneous
1 49 (10.84%) Data Centre
2 48 (10.62%) Self-Motivation
3 39 (8.63%) Onboarding
4 17 (3.76%) Driving Licence
5 14 (3.10%) Marketing Technology
6 13 (2.88%) Cloud Native
7 11 (2.43%) Enterprise Cloud
7 11 (2.43%) Fibre Optics
7 11 (2.43%) Public Cloud
8 10 (2.21%) Analytical Mindset
9 9 (1.99%) Graphic Design
9 9 (1.99%) Product Ownership
10 8 (1.77%) Algorithms
10 8 (1.77%) Management Information System
10 8 (1.77%) Social Media
11 7 (1.55%) Enterprise Software
12 6 (1.33%) NHS
12 6 (1.33%) Video Conferencing
13 5 (1.11%) Security Posture
13 5 (1.11%) Smart City
Operating Systems
1 24 (5.31%) Windows
2 7 (1.55%) Windows Server
3 6 (1.33%) Linux
4 4 (0.88%) Android
5 3 (0.66%) Apple iOS
6 2 (0.44%) Red Hat Enterprise Linux
6 2 (0.44%) Unix
7 1 (0.22%) Windows 10
Processes & Methodologies
1 148 (32.74%) CRM
2 93 (20.58%) AI
3 92 (20.35%) Presales
4 77 (17.04%) Customer Experience
5 76 (16.81%) Roadmaps
6 66 (14.60%) Continuous Improvement
6 66 (14.60%) Service Delivery
7 64 (14.16%) B2B
7 64 (14.16%) Stakeholder Management
8 62 (13.72%) Mentoring
9 59 (13.05%) Agile
10 58 (12.83%) Problem-Solving
11 54 (11.95%) Analytics
11 54 (11.95%) Business Development
12 44 (9.73%) Customer Service
12 44 (9.73%) Cybersecurity
13 39 (8.63%) ITIL
14 33 (7.30%) Decision-Making
14 33 (7.30%) Migration
14 33 (7.30%) Stakeholder Engagement
Programming Languages
1 29 (6.42%) SQL
2 17 (3.76%) Python
3 16 (3.54%) JavaScript
4 12 (2.65%) C#
5 8 (1.77%) Kusto Query Language
6 5 (1.11%) Java
7 3 (0.66%) Data Analysis Expressions
7 3 (0.66%) MATLAB
7 3 (0.66%) PL/SQL
7 3 (0.66%) R
7 3 (0.66%) T-SQL
8 2 (0.44%) Go
9 1 (0.22%) Bash
9 1 (0.22%) PowerShell
9 1 (0.22%) Ruby
9 1 (0.22%) SOQL
9 1 (0.22%) SOSL
9 1 (0.22%) TypeScript
Qualifications
1 65 (14.38%) Security Cleared
2 60 (13.27%) Degree
3 44 (9.73%) SC Cleared
4 18 (3.98%) Computer Science Degree
5 16 (3.54%) Cisco Certification
6 14 (3.10%) Microsoft Certification
7 13 (2.88%) BPSS Clearance
7 13 (2.88%) DV Cleared
8 12 (2.65%) CCIE
9 10 (2.21%) Azure Certification
9 10 (2.21%) Master's Degree
10 9 (1.99%) CCNP
11 8 (1.77%) HNC
11 8 (1.77%) HND
12 7 (1.55%) VCAP
12 7 (1.55%) VMware Certified Professional (VCP)
13 6 (1.33%) CISSP
13 6 (1.33%) MBCS
13 6 (1.33%) VCDX
14 5 (1.11%) CCNA
Quality Assurance & Compliance
1 26 (5.75%) Data Quality
2 16 (3.54%) GDPR
2 16 (3.54%) ISO/IEC 27001
3 12 (2.65%) ISO 9001
4 11 (2.43%) Actionable Recommendations
4 11 (2.43%) ISO/IEC 20000
5 8 (1.77%) QA
6 7 (1.55%) SLA
7 4 (0.88%) Accessibility
7 4 (0.88%) PCI DSS
8 3 (0.66%) Def Stans
8 3 (0.66%) NIST
9 2 (0.44%) GxP
9 2 (0.44%) HIPAA
9 2 (0.44%) PMO
10 1 (0.22%) NCSC
System Software
1 23 (5.09%) Active Directory
2 12 (2.65%) VMware Infrastructure
3 7 (1.55%) VMware NSX
3 7 (1.55%) vSphere
4 6 (1.33%) Docker
4 6 (1.33%) vCloud
5 4 (0.88%) Hyper-V
6 1 (0.22%) BitLocker
Systems Management
1 11 (2.43%) Kubernetes
1 11 (2.43%) Terraform
2 10 (2.21%) SCCM
3 7 (1.55%) Ansible
4 6 (1.33%) Microsoft Intune
5 3 (0.66%) Autotask
5 3 (0.66%) Grafana
6 2 (0.44%) FortiGate
6 2 (0.44%) Prometheus
7 1 (0.22%) OpenView
7 1 (0.22%) Progress Chef
7 1 (0.22%) Puppet
7 1 (0.22%) Tivoli
7 1 (0.22%) vCenter Server
7 1 (0.22%) ZABBIX
Vendors
1 101 (22.35%) Microsoft
2 43 (9.51%) Salesforce
3 32 (7.08%) Cisco
4 26 (5.75%) Dell
5 20 (4.42%) Adobe
6 16 (3.54%) Fortinet
7 13 (2.88%) Google
8 12 (2.65%) VMware
9 10 (2.21%) CrowdStrike
9 10 (2.21%) HP
9 10 (2.21%) Tenable
10 9 (1.99%) Databricks
10 9 (1.99%) SAP
11 8 (1.77%) Broadcom
11 8 (1.77%) Oracle
11 8 (1.77%) Palo Alto
12 7 (1.55%) HubSpot
12 7 (1.55%) NetApp
13 6 (1.33%) CheckPoint
13 6 (1.33%) Nimble Storage