Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 577 578 680
Rank change year-on-year +1 +102 -6
Permanent jobs citing Customer Engagement 724 756 689
As % of all permanent IT jobs advertised in England 0.43% 0.42% 0.33%
As % of the Processes & Methodologies category 0.48% 0.47% 0.38%
Number of salaries quoted 519 565 478
England median annual salary £55,000 £55,000 £55,000
10th Percentile £31,250 £31,250 £32,500
90th Percentile £89,000 £92,000 £92,800
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -4.55%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 150826 160156 182795
As % of all permanent IT jobs advertised in England 89.93% 89.37% 88.72%
Number of salaries quoted 119888 134356 152138
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £28,750 £28,250 £27,500
90th Percentile £80,000 £80,000 £77,500
UK median annual salary £50,000 £49,000 £47,500
% change year-on-year +2.04% +3.16% +5.56%

Customer Engagement
Job Vacancy Trend in England

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Engagement in England

Customer Engagement
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in England.

Salary trend for Customer Engagement in England

Customer Engagement
Salary Histogram in England

The salary distribution of IT jobs citing Customer Engagement in England over the 6 months to 18 November 2017.

Salary histogram for Customer Engagement in England

Customer Engagement
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +67 356 £60,000 -7.69% 16
South East +14 141 £50,000 - 7
Midlands 0 85 £50,000 +9.29% 3
North of England -14 76 £40,500 -22.86% 7
West Midlands -10 68 £51,250 +7.89% 2
North West -10 51 £45,000 -18.18% 4
South West -20 36 £50,000 +11.11% 1
East of England +15 33 £55,000 +57.14% 3
Yorkshire +26 23 £34,000 -6.21% 3
East Midlands +41 17 £40,000 -4.76% 1
North East -9 2 £45,000 -43.75%
Customer Engagement
UK

For the 6 months to 18 November 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Customer Engagement.

1 209 (28.87%) Finance
2 198 (27.35%) Agile Software Development
3 149 (20.58%) Presales
4 148 (20.44%) Microsoft
5 137 (18.92%) Marketing
6 125 (17.27%) Project Management
7 123 (16.99%) CRM
8 105 (14.50%) Degree
8 105 (14.50%) Analytics
9 104 (14.36%) Retail
10 91 (12.57%) ITIL
11 88 (12.15%) Stakeholder Management
12 86 (11.88%) Java
13 84 (11.60%) Microsoft Azure
14 74 (10.22%) Analytical Skills
15 73 (10.08%) Business Intelligence
16 70 (9.67%) JavaScript
17 66 (9.12%) SQL
17 66 (9.12%) User Experience
18 64 (8.84%) Customer Requirements
19 62 (8.56%) HTML
20 55 (7.60%) Microsoft Office
21 54 (7.46%) Computer Science
22 53 (7.32%) .NET
22 53 (7.32%) Oracle
23 50 (6.91%) PRINCE2
24 49 (6.77%) C#
24 49 (6.77%) Data Centre
24 49 (6.77%) SDLC
25 48 (6.63%) Digital Marketing

Customer Engagement
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (3.59%) CMS
2 15 (2.07%) SAS
2 15 (2.07%) Skype for Business
3 9 (1.24%) WebSphere
4 8 (1.10%) Apache Spark
4 8 (1.10%) Tomcat
5 7 (0.97%) JBoss
5 7 (0.97%) Sitecore CMS
6 6 (0.83%) Apache Solr
6 6 (0.83%) SharePoint
7 5 (0.69%) Oracle SOA Suite
8 4 (0.55%) Adobe Experience Manager
8 4 (0.55%) BizTalk Server
9 3 (0.41%) Anypoint
9 3 (0.41%) Cloud Foundry
9 3 (0.41%) MS Exchange
9 3 (0.41%) OpenStack
9 3 (0.41%) WebLogic
9 3 (0.41%) WordPress
10 2 (0.28%) Apache
Applications
1 55 (7.60%) Microsoft Office
2 35 (4.83%) Microsoft Excel
3 25 (3.45%) Microsoft PowerPoint
4 6 (0.83%) Photoshop
5 3 (0.41%) Microsoft Project
5 3 (0.41%) MS Visio
6 2 (0.28%) InDesign
Business Applications
1 17 (2.35%) Oracle Retail
2 13 (1.80%) WebTrends
3 7 (0.97%) FastStats
4 6 (0.83%) HFM
4 6 (0.83%) Hyperion Enterprise
4 6 (0.83%) Remedy ITSM
4 6 (0.83%) SAP GTS
4 6 (0.83%) Visualfiles
5 5 (0.69%) Dynamics AX
5 5 (0.69%) Dynamics CRM
5 5 (0.69%) Infor M3
6 4 (0.55%) SAP Business One
6 4 (0.55%) SAP S/4HANA
6 4 (0.55%) SDL Web 8
7 3 (0.41%) Eloqua
7 3 (0.41%) SAP CO
7 3 (0.41%) SAP FI
7 3 (0.41%) SAP FI/CO
8 2 (0.28%) Magento
8 2 (0.28%) Social Studio
Cloud Services
1 84 (11.60%) Microsoft Azure
2 43 (5.94%) Office 365
3 38 (5.25%) Amazon AWS
4 26 (3.59%) SaaS
5 24 (3.31%) Google Analytics
6 21 (2.90%) Adobe Analytics
7 15 (2.07%) Cloud Computing
8 13 (1.80%) PaaS
9 9 (1.24%) IaaS
10 6 (0.83%) MailChimp
11 5 (0.69%) Azure Active Directory
11 5 (0.69%) Yammer
12 4 (0.55%) AdWords
12 4 (0.55%) Silverpop
13 3 (0.41%) Amazon EC2
13 3 (0.41%) AWS CloudFormation
13 3 (0.41%) GitHub
13 3 (0.41%) Virtual Private Cloud
14 2 (0.28%) Trello
14 2 (0.28%) Veeva
Communications & Networking
1 24 (3.31%) Internet
2 23 (3.18%) LAN
3 22 (3.04%) Wireless
4 21 (2.90%) SMS
5 20 (2.76%) WAN
6 17 (2.35%) SAN
6 17 (2.35%) VPN
7 13 (1.80%) Firewall
7 13 (1.80%) Network Security
8 12 (1.66%) Wireless Security
9 11 (1.52%) HTTP
9 11 (1.52%) NAS
10 9 (1.24%) Skype
11 7 (0.97%) WLAN
12 6 (0.83%) Remote Desktop
13 5 (0.69%) Cisco Wireless
13 5 (0.69%) IPsec
14 4 (0.55%) FTP
14 4 (0.55%) SSL
14 4 (0.55%) TCP/IP
Database & Business Intelligence
1 44 (6.08%) SQL Server
2 31 (4.28%) Hadoop
3 29 (4.01%) Data Warehouse
4 25 (3.45%) Big Data
4 25 (3.45%) Power BI
5 20 (2.76%) Relational Database
6 17 (2.35%) MySQL
7 13 (1.80%) SQL Server Reporting Services
8 12 (1.66%) SQL Server Integration Services
9 11 (1.52%) NoSQL
10 10 (1.38%) PowerCenter
11 9 (1.24%) Apache Cassandra
12 8 (1.10%) MongoDB
13 7 (0.97%) Apache Hive
13 7 (0.97%) RDBMS
14 6 (0.83%) BusinessObjects Business Intelligence
15 5 (0.69%) Oracle BI EE
15 5 (0.69%) Sqoop
16 4 (0.55%) QlikView
16 4 (0.55%) SQL Server Analysis Services
Development Applications
1 12 (1.66%) JIRA
2 8 (1.10%) Git (software)
3 7 (0.97%) Team Foundation Server
4 6 (0.83%) Jenkins
5 5 (0.69%) Maven
5 5 (0.69%) VSS/SourceSafe
6 4 (0.55%) Eclipse
6 4 (0.55%) IntelliJ
6 4 (0.55%) NetBeans
6 4 (0.55%) Rational DOORS
6 4 (0.55%) Selenium
6 4 (0.55%) TestNG
6 4 (0.55%) Visual Studio
6 4 (0.55%) WebDriver
7 2 (0.28%) Atlassian Bamboo
7 2 (0.28%) Hudson
7 2 (0.28%) webpack
8 1 (0.14%) Ant
8 1 (0.14%) Subversion
8 1 (0.14%) TeamCity
General
1 209 (28.87%) Finance
2 137 (18.92%) Marketing
3 104 (14.36%) Retail
4 48 (6.63%) Banking
5 32 (4.42%) Financial Institution
5 32 (4.42%) Legal
6 23 (3.18%) Telecoms
7 22 (3.04%) Manufacturing
7 22 (3.04%) Retail Banking
8 17 (2.35%) Publishing
9 14 (1.93%) Advertising
10 9 (1.24%) Games
11 7 (0.97%) Billing
11 7 (0.97%) Law
12 6 (0.83%) Back Office
12 6 (0.83%) Front Office
13 5 (0.69%) French Language
13 5 (0.69%) Pharmaceutical
13 5 (0.69%) Spanish Language
14 4 (0.55%) Italian Language
Job Titles
1 128 (17.68%) Consultant
2 117 (16.16%) Architect
3 92 (12.71%) Analyst
4 64 (8.84%) Solutions Architect
5 62 (8.56%) Developer
6 47 (6.49%) Project Manager
7 45 (6.22%) Technical Consultant
8 43 (5.94%) Business Analyst
9 29 (4.01%) Lead Architect
10 25 (3.45%) Presales Consultant
11 21 (2.90%) Designer
11 21 (2.90%) Senior Analyst
11 21 (2.90%) Senior Manager
12 20 (2.76%) Product Owner
13 19 (2.62%) Product Manager
14 18 (2.49%) Senior Consultant
15 16 (2.21%) ITSM Consultant
16 15 (2.07%) Digital Project Manager
16 15 (2.07%) Senior Business Analyst
17 14 (1.93%) Technical Infrastructure Consultant
Libraries, Frameworks & Software Standards
1 62 (8.56%) HTML
2 53 (7.32%) .NET
3 43 (5.94%) CSS
4 42 (5.80%) Web Services
5 35 (4.83%) XML
6 23 (3.18%) ASP.NET
6 23 (3.18%) jQuery
7 21 (2.90%) J2EE
7 21 (2.90%) SOAP
8 18 (2.49%) Ajax
8 18 (2.49%) REST
9 16 (2.21%) JSON
10 15 (2.07%) ASP.NET MVC
11 14 (1.93%) Spring
12 13 (1.80%) .NET Framework
13 12 (1.66%) AngularJS
14 11 (1.52%) ASP.NET Web Forms
15 10 (1.38%) WebSockets
16 9 (1.24%) React
17 8 (1.10%) ASP.NET Web API
Miscellaneous
1 74 (10.22%) Analytical Skills
2 66 (9.12%) User Experience
3 54 (7.46%) Computer Science
4 49 (6.77%) Data Centre
5 41 (5.66%) Management Information System
6 27 (3.73%) Social Media
7 22 (3.04%) Blog
8 20 (2.76%) Greenfield Project
9 17 (2.35%) iPad
9 17 (2.35%) Virtual Team
10 13 (1.80%) Equities
10 13 (1.80%) Fixed Income
10 13 (1.80%) Mobile App
10 13 (1.80%) Private Cloud
11 12 (1.66%) Fintech
12 10 (1.38%) Enterprise Software
13 9 (1.24%) Hedge funds
14 8 (1.10%) CMDB
15 7 (0.97%) Algorithms
15 7 (0.97%) N-Tier
Operating Systems
1 44 (6.08%) Windows
2 27 (3.73%) Linux
3 19 (2.62%) Android
4 18 (2.49%) Apple iOS
5 16 (2.21%) Windows Server
6 6 (0.83%) Unix
7 5 (0.69%) Mac OS
7 5 (0.69%) Windows 10
8 2 (0.28%) Windows Server 2012
9 1 (0.14%) CentOS
9 1 (0.14%) Mac OS X
9 1 (0.14%) Red Hat Enterprise Linux
9 1 (0.14%) Windows 7
Processes & Methodologies
1 198 (27.35%) Agile Software Development
2 149 (20.58%) Presales
3 125 (17.27%) Project Management
4 123 (16.99%) CRM
5 105 (14.50%) Analytics
6 91 (12.57%) ITIL
7 88 (12.15%) Stakeholder Management
8 73 (10.08%) Business Intelligence
9 64 (8.84%) Customer Requirements
10 50 (6.91%) PRINCE2
11 49 (6.77%) SDLC
12 48 (6.63%) Digital Marketing
12 48 (6.63%) Service Delivery
13 47 (6.49%) Data Management
14 46 (6.35%) Collaborative Working
14 46 (6.35%) Customer-Centricity
14 46 (6.35%) Service Management
15 45 (6.22%) Business Analysis
15 45 (6.22%) E-Commerce
16 43 (5.94%) Software Engineering
Programming Languages
1 86 (11.88%) Java
2 70 (9.67%) JavaScript
3 66 (9.12%) SQL
4 49 (6.77%) C#
5 21 (2.90%) Python
6 13 (1.80%) R
7 12 (1.66%) PHP
8 9 (1.24%) C
8 9 (1.24%) VB
9 8 (1.10%) C++
10 5 (0.69%) ES6
10 5 (0.69%) Objective-C
10 5 (0.69%) VB.NET
11 4 (0.55%) Perl
11 4 (0.55%) Scala
12 3 (0.41%) Go
12 3 (0.41%) T-SQL
13 2 (0.28%) TypeScript
14 1 (0.14%) Apex Code
14 1 (0.14%) Data Analysis Expressions (DAX)
Qualifications
1 105 (14.50%) Degree
2 36 (4.97%) Security Cleared
3 35 (4.83%) MCSE
3 35 (4.83%) Microsoft Certification
4 26 (3.59%) ITIL Certification
5 25 (3.45%) ISEB
6 23 (3.18%) Computer Science Degree
7 18 (2.49%) Oracle Certification
8 17 (2.35%) OCP
8 17 (2.35%) SC Cleared
9 16 (2.21%) MCP
10 14 (1.93%) PMI Certification
11 12 (1.66%) Citrix Certification
12 11 (1.52%) PMP
13 10 (1.38%) Cisco Certification
13 10 (1.38%) CREST Certified
13 10 (1.38%) OSCP
14 9 (1.24%) CISSP
14 9 (1.24%) CompTIA Security+
14 9 (1.24%) Security+ Certification
Quality Assurance & Compliance
1 37 (5.11%) QA
2 18 (2.49%) Data Quality
3 10 (1.38%) ISO/IEC 27001
4 8 (1.10%) GDPR
5 7 (0.97%) PSD2
6 6 (0.83%) GPG13
6 6 (0.83%) PCI DSS
7 5 (0.69%) ISO/IEC 20000
7 5 (0.69%) PMO
7 5 (0.69%) SLA
8 4 (0.55%) HMG Security Policy Framework
8 4 (0.55%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.28%) SEPA
10 1 (0.14%) ISO 9001
System Software
1 33 (4.56%) VMware Infrastructure
2 24 (3.31%) Hyper-V
3 12 (1.66%) Active Directory
4 8 (1.10%) Docker
4 8 (1.10%) Virtual Machines
5 6 (0.83%) VMware NSX
6 3 (0.41%) vSphere
7 1 (0.14%) vCloud
7 1 (0.14%) XenApp
Systems Management
1 11 (1.52%) SCCM
2 6 (0.83%) Ansible
2 6 (0.83%) Puppet
3 5 (0.69%) Kubernetes
3 5 (0.69%) Microsoft Intune
3 5 (0.69%) Oozie
3 5 (0.69%) Opscode Chef
3 5 (0.69%) SCOM
3 5 (0.69%) SCSM
4 4 (0.55%) Terraform
5 2 (0.28%) Mesos
5 2 (0.28%) rkt
5 2 (0.28%) SCVMM
6 1 (0.14%) HAProxy
6 1 (0.14%) Salt
6 1 (0.14%) vRealize
Vendors
1 148 (20.44%) Microsoft
2 53 (7.32%) Oracle
3 45 (6.22%) SAP
4 44 (6.08%) VMware
5 36 (4.97%) Cisco
6 35 (4.83%) Google
6 35 (4.83%) Salesforce.com
7 32 (4.42%) Citrix
7 32 (4.42%) HP
8 28 (3.87%) Tableau
9 24 (3.31%) Adobe
10 20 (2.76%) IBM
11 18 (2.49%) BMC
12 16 (2.21%) Informatica
13 15 (2.07%) EMC
13 15 (2.07%) Juniper
13 15 (2.07%) ServiceNow
14 14 (1.93%) HEAT Software
15 13 (1.80%) Alias
15 13 (1.80%) Aruba