First Line Help Desk Support Jobs in the North of England

First Line Help Desk Support
England > North of England

The median First Line Help Desk Support salary in the North of England is £27,000 per year, according to job vacancies posted during the 6 months leading to 22 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
22 May 2025
Same period 2024 Same period 2023
Rank 327 373 428
Rank change year-on-year +46 +55 +21
Permanent jobs requiring a First Line Help Desk Support 9 15 1
As % of all permanent jobs advertised in the North of England 0.078% 0.085% 0.006%
As % of the Job Titles category 0.085% 0.089% 0.007%
Number of salaries quoted 9 15 1
10th Percentile - £20,500 -
25th Percentile £24,250 - £26,250
Median annual salary (50th Percentile) £27,000 £21,000 £27,500
Median % change year-on-year +28.57% -23.64% -3.51%
75th Percentile - £23,050 £28,750
90th Percentile £27,350 £24,250 -
England median annual salary £27,000 £23,750 £25,000
% change year-on-year +13.68% -5.00% -1.60%

All Permanent IT Job Vacancies
North of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 10,540 16,826 15,080
% of permanent jobs with a recognized job title 91.70% 94.99% 89.55%
Number of salaries quoted 5,485 12,999 8,069
10th Percentile £25,480 £27,250 £30,500
25th Percentile £38,750 £36,250 £39,750
Median annual salary (50th Percentile) £50,055 £50,000 £53,500
Median % change year-on-year +0.11% -6.54% +7.00%
75th Percentile £62,500 £65,000 £69,649
90th Percentile £77,500 £78,750 £81,250
England median annual salary £56,800 £53,000 £60,800
% change year-on-year +7.17% -12.83% +1.33%

First Line Help Desk Support
Job Vacancy Trend in the North of England

Job postings that featured First Line Help Desk Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for First Line Help Desk Support in the North of England

First Line Help Desk Support
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing First Line Help Desk Support in the North of England.

Salary trend for First Line Help Desk Support in the North of England

First Line Help Desk Support
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing First Line Help Desk Support within the North of England region over the 6 months to 22 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West 0 8 £27,000 +28.57%
Yorkshire +61 1 £27,500 +21.15% 1
First Line Help Desk Support
England

First Line Help Desk Support Skill Set
Top 15 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 22 May 2025, First Line Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring First Line Help Desk Support in the job title.

1 6 (66.67%) Windows
2 5 (55.56%) LAN
2 5 (55.56%) Microsoft
2 5 (55.56%) Wi-Fi
2 5 (55.56%) Microsoft Office
3 4 (44.44%) Customer Service
3 4 (44.44%) Problem-Solving
3 4 (44.44%) SLA
4 3 (33.33%) Retail
4 3 (33.33%) SaaS
4 3 (33.33%) Customer Experience
5 1 (11.11%) Microsoft 365
5 1 (11.11%) Windows Server
5 1 (11.11%) Social Skills
5 1 (11.11%) Active Directory

First Line Help Desk Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (55.56%) Microsoft Office
Cloud Services
1 3 (33.33%) SaaS
2 1 (11.11%) Microsoft 365
Communications & Networking
1 5 (55.56%) LAN
1 5 (55.56%) Wi-Fi
General
1 3 (33.33%) Retail
2 1 (11.11%) Social Skills
Operating Systems
1 6 (66.67%) Windows
2 1 (11.11%) Windows Server
Processes & Methodologies
1 4 (44.44%) Customer Service
1 4 (44.44%) Problem-Solving
2 3 (33.33%) Customer Experience
Quality Assurance & Compliance
1 4 (44.44%) SLA
System Software
1 1 (11.11%) Active Directory
Vendors
1 5 (55.56%) Microsoft