Customer Service Jobs in the North of England

Customer Service
England > North of England

The table below provides summary statistics for permanent job vacancies advertised in the North of England requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 2 April 2025, comparing them to the same period in the previous two years.

6 months to
2 Apr 2025
Same period 2024 Same period 2023
Rank 25 25 57
Rank change year-on-year 0 +32 -24
Permanent jobs citing Customer Service 749 1,105 997
As % of all permanent jobs advertised in the North of England 7.49% 6.76% 5.52%
As % of the Processes & Methodologies category 7.95% 7.99% 5.70%
Number of salaries quoted 422 920 608
10th Percentile £23,388 £22,750 £22,750
25th Percentile £23,504 £25,500 £25,420
Median annual salary (50th Percentile) £27,674 £31,500 £31,000
Median % change year-on-year -12.15% +1.61% -8.82%
75th Percentile £38,750 £47,500 £47,500
90th Percentile £53,750 £67,500 £65,000
England median annual salary £32,500 £32,000 £35,000
% change year-on-year +1.56% -8.57% -6.67%

All Process and Methodology Skills
North of England

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North of England.

Permanent vacancies with a requirement for process or methodology skills 9,424 13,838 17,498
As % of all permanent jobs advertised in the North of England 94.22% 84.69% 96.81%
Number of salaries quoted 5,606 10,649 8,309
10th Percentile £26,936 £27,750 £31,250
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £50,055 £50,000 £55,000
Median % change year-on-year +0.11% -9.09% +10.00%
75th Percentile £63,900 £65,000 £70,000
90th Percentile £80,000 £80,000 £83,750
England median annual salary £59,400 £55,000 £62,500
% change year-on-year +8.00% -12.00% +4.17%

Customer Service
Job Vacancy Trend in the North of England

Job postings citing Customer Service as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Customer Service in the North of England

Customer Service
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Customer Service in the North of England.

Salary trend for Customer Service in the North of England

Customer Service
Salary Histogram in the North of England

Salary distribution for jobs citing Customer Service in the North of England over the 6 months to 2 April 2025.

Salary histogram for Customer Service in the North of England

Customer Service
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the North of England region over the 6 months to 2 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -8 382 £25,480 -21.60% 287
Yorkshire +4 245 £29,000 -7.20% 188
North East +22 122 £23,504 -17.53% 88
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (4.14%) Microsoft Exchange
2 26 (3.47%) SharePoint
3 6 (0.80%) Camunda
3 6 (0.80%) nginx
4 3 (0.40%) IIS
5 2 (0.27%) Confluence
Applications
1 91 (12.15%) Microsoft Office
2 82 (10.95%) Microsoft Excel
3 16 (2.14%) Microsoft PowerPoint
4 2 (0.27%) Adobe XD
Business Applications
1 4 (0.53%) Dynamics CRM
2 3 (0.40%) Oracle EBS
2 3 (0.40%) Remedy ITSM
3 2 (0.27%) Dynamics AX
4 1 (0.13%) SAP S/4HANA
Cloud Services
1 127 (16.96%) Microsoft 365
2 75 (10.01%) Azure
3 30 (4.01%) Power Platform
4 27 (3.60%) Entra ID
5 24 (3.20%) AWS
6 23 (3.07%) SaaS
7 16 (2.14%) Dynamics 365
8 14 (1.87%) Power Automate
9 12 (1.60%) IBM Cloud
9 12 (1.60%) PowerApps
10 7 (0.93%) Cloud Computing
11 6 (0.80%) OpenShift
12 5 (0.67%) Mimecast
13 4 (0.53%) Azure Logic Apps
13 4 (0.53%) GCP
13 4 (0.53%) Nutanix
13 4 (0.53%) PaaS
14 3 (0.40%) OneDrive
15 2 (0.27%) Azure DevOps
15 2 (0.27%) Microsoft Copilot
Communications & Networking
1 282 (37.65%) Broadband
2 27 (3.60%) Firewall
3 18 (2.40%) DNS
4 17 (2.27%) VPN
5 16 (2.14%) Wireless
6 15 (2.00%) LAN
7 14 (1.87%) DHCP
8 13 (1.74%) WAN
9 7 (0.93%) Intranet
9 7 (0.93%) VoIP
10 6 (0.80%) Unified Communications
10 6 (0.80%) WLAN
11 4 (0.53%) Cisco IOS
11 4 (0.53%) HTTP
11 4 (0.53%) NAS
11 4 (0.53%) OSPF
11 4 (0.53%) SAN
11 4 (0.53%) SSH
11 4 (0.53%) TCP/IP
11 4 (0.53%) Wi-Fi
Database & Business Intelligence
1 28 (3.74%) Power BI
2 20 (2.67%) SQL Server
3 6 (0.80%) MongoDB
3 6 (0.80%) Oracle Database
4 3 (0.40%) Azure SQL Database
4 3 (0.40%) Oracle Reports
4 3 (0.40%) PostgreSQL
4 3 (0.40%) SQL Server Reporting Services
5 2 (0.27%) BigQuery
5 2 (0.27%) BusinessObjects
5 2 (0.27%) Cloud Spanner
5 2 (0.27%) Crystal Reports
5 2 (0.27%) Metadata
5 2 (0.27%) Qlik Sense
5 2 (0.27%) QlikView
5 2 (0.27%) Relational Database
6 1 (0.13%) Big Data
6 1 (0.13%) NoSQL
6 1 (0.13%) Power Query
6 1 (0.13%) Tableau
Development Applications
1 12 (1.60%) Git
1 12 (1.60%) JIRA
2 6 (0.80%) Maven
3 3 (0.40%) Visual Studio
4 2 (0.27%) Jenkins
5 1 (0.13%) Jasmine
5 1 (0.13%) Karma Test Runner
General
1 271 (36.18%) Banking
2 234 (31.24%) Social Skills
3 211 (28.17%) Games
4 96 (12.82%) Finance
5 74 (9.88%) Analytical Skills
6 31 (4.14%) Organisational Skills
6 31 (4.14%) Public Sector
7 22 (2.94%) Retail
8 21 (2.80%) Presentation Skills
9 20 (2.67%) Marketing
10 14 (1.87%) Billing
10 14 (1.87%) Inclusion and Diversity
11 13 (1.74%) Legal
12 10 (1.34%) Telecoms
13 9 (1.20%) Manufacturing
14 6 (0.80%) Retail Banking
15 5 (0.67%) Pharmaceutical
16 4 (0.53%) Law
16 4 (0.53%) Local Government
17 3 (0.40%) Influencing Skills
Job Titles
1 258 (34.45%) Customer Service Advisor
2 97 (12.95%) Analyst
3 53 (7.08%) IT Support
4 40 (5.34%) Service Analyst
5 36 (4.81%) Support Engineer
6 35 (4.67%) Senior
7 34 (4.54%) Graduate
8 32 (4.27%) IT Engineer
9 28 (3.74%) Administrator
10 26 (3.47%) Lead
10 26 (3.47%) Service Manager
11 24 (3.20%) Service Desk Analyst
12 23 (3.07%) Technical Support
13 22 (2.94%) 2nd Line Support
13 22 (2.94%) Desktop Support
14 17 (2.27%) Operations Analyst
14 17 (2.27%) Support Technician
15 16 (2.14%) Customer Analyst
15 16 (2.14%) IT Administrator
15 16 (2.14%) IT Analyst
Libraries, Frameworks & Software Standards
1 8 (1.07%) CSS
1 8 (1.07%) HTML
1 8 (1.07%) Node.js
1 8 (1.07%) React
2 6 (0.80%) KeystoneJS
2 6 (0.80%) Swagger
3 5 (0.67%) .NET
4 4 (0.53%) LDAP
5 3 (0.40%) Sass
5 3 (0.40%) SOAP
5 3 (0.40%) XML
6 2 (0.27%) .NET Framework
6 2 (0.27%) ASP.NET
6 2 (0.27%) jQuery
6 2 (0.27%) JSON
6 2 (0.27%) Kafka
6 2 (0.27%) Laravel
6 2 (0.27%) REST
6 2 (0.27%) Software Packaging
6 2 (0.27%) Web Services
Miscellaneous
1 33 (4.41%) Social Media
2 32 (4.27%) Self-Motivation
3 20 (2.67%) Mobile App
4 18 (2.40%) Data Protection Act
5 17 (2.27%) Onboarding
6 16 (2.14%) Driving Licence
7 15 (2.00%) Management Information System
8 12 (1.60%) Blockchain
8 12 (1.60%) e-Learning
8 12 (1.60%) Hybrid Cloud
9 7 (0.93%) Hackathon
9 7 (0.93%) Learning Management System
9 7 (0.93%) Virtual Team
10 6 (0.80%) Mainframe
11 5 (0.67%) IoT
11 5 (0.67%) Legacy Systems
12 4 (0.53%) Anti-Spyware
12 4 (0.53%) CCTV
13 3 (0.40%) EPoS
13 3 (0.40%) Pricing Data
Operating Systems
1 141 (18.83%) Windows
2 53 (7.08%) Windows Server
3 38 (5.07%) Windows 10
4 29 (3.87%) Android
5 18 (2.40%) Linux
6 10 (1.34%) Windows Vista
7 5 (0.67%) Mac OS
7 5 (0.67%) Mac OS X
7 5 (0.67%) Windows Server 2012
8 4 (0.53%) Oracle Linux
8 4 (0.53%) Red Hat Enterprise Linux
8 4 (0.53%) Unix
9 3 (0.40%) Solaris
9 3 (0.40%) Windows Server 2008
10 2 (0.27%) AIX
11 1 (0.13%) Apple iOS
11 1 (0.13%) Windows Server 2016
11 1 (0.13%) Windows Server 2019
11 1 (0.13%) zOS
Processes & Methodologies
1 357 (47.66%) Problem-Solving
2 105 (14.02%) ITIL
3 80 (10.68%) Continuous Improvement
4 72 (9.61%) Customer Experience
5 61 (8.14%) Process Improvement
6 54 (7.21%) Service Delivery
7 50 (6.68%) Agile
7 50 (6.68%) Coaching
8 46 (6.14%) Mentoring
9 43 (5.74%) Creative Thinking
10 40 (5.34%) Data Analysis
11 37 (4.94%) CRM
12 36 (4.81%) Artificial Intelligence
13 35 (4.67%) Asset Management
13 35 (4.67%) ITSM
14 33 (4.41%) Service Management
15 30 (4.01%) Performance Metrics
16 29 (3.87%) Change Management
16 29 (3.87%) Decision-Making
17 28 (3.74%) Business Intelligence
Programming Languages
1 27 (3.60%) SQL
2 22 (2.94%) Java
2 22 (2.94%) JavaScript
3 13 (1.74%) C#
4 9 (1.20%) Python
5 7 (0.93%) Kotlin
6 6 (0.80%) Lua
6 6 (0.80%) PowerShell
7 3 (0.40%) TypeScript
7 3 (0.40%) VB
8 2 (0.27%) PHP
8 2 (0.27%) Ruby
8 2 (0.27%) VB.NET
9 1 (0.13%) T-SQL
9 1 (0.13%) VB6
Qualifications
1 90 (12.02%) Degree
2 41 (5.47%) DBS Check
3 29 (3.87%) Microsoft Certification
4 26 (3.47%) Security Cleared
5 13 (1.74%) SC Cleared
6 10 (1.34%) AAT
6 10 (1.34%) ACCA
6 10 (1.34%) CIMA
7 8 (1.07%) ITIL Foundation Certificate
8 7 (0.93%) Master's Degree
8 7 (0.93%) Network+ Certification
8 7 (0.93%) PhD
9 6 (0.80%) Azure Certification
10 5 (0.67%) A+ Certification
10 5 (0.67%) ACSP
10 5 (0.67%) Computer Science Degree
10 5 (0.67%) HP AIS
10 5 (0.67%) MCSA
10 5 (0.67%) MOS
10 5 (0.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 66 (8.81%) SLA
2 15 (2.00%) QA
3 12 (1.60%) ISO/IEC 27001
4 10 (1.34%) GDPR
5 8 (1.07%) Sarbanes-Oxley
6 7 (0.93%) Data Quality
7 5 (0.67%) Cyber Essentials
7 5 (0.67%) ISO 9001
8 3 (0.40%) Accessibility
8 3 (0.40%) ISO 14001
9 2 (0.27%) GAAP
9 2 (0.27%) NIST
System Software
1 108 (14.42%) Active Directory
2 18 (2.40%) Hyper-V
3 17 (2.27%) VMware Infrastructure
4 8 (1.07%) Docker
5 7 (0.93%) Virtual Desktop
6 6 (0.80%) Virtual Machines
7 5 (0.67%) vSphere
8 1 (0.13%) XenApp
8 1 (0.13%) XenDesktop
Systems Management
1 19 (2.54%) Microsoft Intune
2 18 (2.40%) SCCM
3 8 (1.07%) Ansible
4 6 (0.80%) AirWatch
5 4 (0.53%) Puppet
5 4 (0.53%) Single Sign-On
5 4 (0.53%) Systems Management Server (SMS)
6 2 (0.27%) Autotask
6 2 (0.27%) NetBackup
6 2 (0.27%) SCOM
6 2 (0.27%) WSUS
7 1 (0.13%) FortiGate
7 1 (0.13%) Jamf Pro
7 1 (0.13%) Kubernetes
7 1 (0.13%) Terraform
Vendors
1 273 (36.45%) BT
2 198 (26.44%) Microsoft
3 26 (3.47%) VMware
4 23 (3.07%) ServiceNow
5 22 (2.94%) Apple
6 19 (2.54%) IBM
7 16 (2.14%) Red Hat
8 15 (2.00%) Oracle
9 14 (1.87%) Cisco
10 10 (1.34%) Google
11 9 (1.20%) Zoho
12 7 (0.93%) Salesforce
12 7 (0.93%) Veeam
13 6 (0.80%) Citrix
14 5 (0.67%) HP
14 5 (0.67%) Meraki
14 5 (0.67%) Sophos
15 4 (0.53%) Datto
15 4 (0.53%) Okta
15 4 (0.53%) Sun