Period
to 6 June 2020

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 6 June 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North of England
6 months to
6 Jun 2020
Same period 2019 Same period 2018
Rank 108 102 126
Rank change year-on-year -6 +24 -6
Permanent jobs citing SLA 310 640 581
As % of all permanent jobs advertised in the North of England 2.70% 3.37% 2.45%
As % of the Quality Assurance & Compliance category 22.29% 21.45% 19.27%
Number of salaries quoted 247 463 495
Median annual salary £35,000 £38,000 £29,000
Median salary % change year-on-year -7.89% +31.03% +5.45%
10th Percentile £21,550 £20,500 £18,750
90th Percentile £60,100 £55,000 £54,900
England median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North of England
Permanent vacancies with a requirement for quality assurance or compliance skills 1,391 2,983 3,015
As % of all permanent IT jobs advertised in the North of England 12.12% 15.69% 12.71%
Number of salaries quoted 1,109 1,929 2,363
Median annual salary £45,000 £43,646 £42,500
Median salary % change year-on-year +3.10% +2.70% +13.33%
10th Percentile £27,500 £22,200 £23,750
90th Percentile £67,500 £66,596 £65,000
England median annual salary £54,250 £50,000 £50,000
% change year-on-year +8.50% - +5.26%

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing SLA in the North of England.

Salary trend for SLA in the North of England

SLA
Salary Histogram in the North of England

Salary distribution for jobs citing SLA in the North of England over the 6 months to 6 June 2020.

Salary histogram for SLA in the North of England

SLA
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North of England region over the 6 months to 6 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West -6 169 £37,500 - 13
Yorkshire +21 100 £37,000 -17.78% 11
North East -9 41 £32,500 - 4
SLA
England

For the 6 months to 6 June 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region with a requirement for SLA.

1 127 (40.97%) ITIL
2 119 (38.39%) Windows
3 85 (27.42%) Active Directory
4 78 (25.16%) Microsoft
4 78 (25.16%) Office 365
5 62 (20.00%) Incident Management
6 60 (19.35%) Service Delivery
7 53 (17.10%) Change Management
8 50 (16.13%) LAN
8 50 (16.13%) Windows Server
9 48 (15.48%) Problem-Solving
10 44 (14.19%) SQL
11 40 (12.90%) WAN
11 40 (12.90%) Cisco
12 39 (12.58%) Linux
12 39 (12.58%) Problem Management
13 37 (11.94%) Analytical Skills
13 37 (11.94%) Service Management
14 36 (11.61%) DNS
14 36 (11.61%) Windows 10
15 35 (11.29%) ITSM
15 35 (11.29%) Management Information System
15 35 (11.29%) VMware
16 34 (10.97%) MS Exchange
16 34 (10.97%) Azure
17 33 (10.65%) Microsoft Office
17 33 (10.65%) Firewall
18 32 (10.32%) Finance
19 31 (10.00%) DHCP
20 30 (9.68%) Project Management

SLA
Co-occurring IT Skills in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (10.97%) MS Exchange
2 7 (2.26%) SharePoint
3 6 (1.94%) Apache
3 6 (1.94%) Confluence
4 5 (1.61%) Exchange Server 2013
5 4 (1.29%) IIS
6 3 (0.97%) SAS
7 2 (0.65%) Apache Spark
7 2 (0.65%) Elasticsearch
7 2 (0.65%) Exchange Server 2010
7 2 (0.65%) IBM Notes
8 1 (0.32%) Skype for Business
Applications
1 33 (10.65%) Microsoft Office
2 8 (2.58%) Microsoft Excel
3 3 (0.97%) SPSS
4 1 (0.32%) Microsoft PowerPoint
Business Applications
1 6 (1.94%) Remedy ITSM
2 1 (0.32%) Maximo
2 1 (0.32%) Oracle Assets
2 1 (0.32%) Oracle EBS R12
2 1 (0.32%) Oracle ERP
2 1 (0.32%) Oracle General Ledger
2 1 (0.32%) Oracle Internet Expenses
2 1 (0.32%) Oracle Payables
2 1 (0.32%) Oracle Receivables
2 1 (0.32%) Oracle Subledger Accounting
2 1 (0.32%) SAP Business One
Cloud Services
1 78 (25.16%) Office 365
2 34 (10.97%) Azure
3 13 (4.19%) Cloud Computing
4 7 (2.26%) SaaS
5 6 (1.94%) AWS
6 3 (0.97%) Azure Active Directory
7 2 (0.65%) IaaS
7 2 (0.65%) PaaS
7 2 (0.65%) Stackdriver
Communications & Networking
1 50 (16.13%) LAN
2 40 (12.90%) WAN
3 36 (11.61%) DNS
4 33 (10.65%) Firewall
5 31 (10.00%) DHCP
6 24 (7.74%) VPN
7 21 (6.77%) TCP/IP
8 18 (5.81%) VoIP
9 15 (4.84%) Wi-Fi
10 13 (4.19%) VLAN
11 12 (3.87%) Wireless
12 11 (3.55%) Network Security
12 11 (3.55%) SAN
13 10 (3.23%) SSL
14 9 (2.90%) Unified Communications
15 7 (2.26%) IPsec
16 6 (1.94%) 3G
16 6 (1.94%) BGP
16 6 (1.94%) MPLS
16 6 (1.94%) OSPF
Database & Business Intelligence
1 20 (6.45%) SQL Server
2 4 (1.29%) SQL Server 2012
3 3 (0.97%) BusinessObjects
3 3 (0.97%) Data Mining
3 3 (0.97%) GIS
4 2 (0.65%) Cosmos DB
4 2 (0.65%) Data Warehouse
4 2 (0.65%) MySQL
4 2 (0.65%) Relational Database
Development Applications
1 7 (2.26%) JIRA
2 3 (0.97%) Metasploit
3 1 (0.32%) CruiseControl
3 1 (0.32%) Hudson
3 1 (0.32%) Jenkins
General
1 32 (10.32%) Finance
2 18 (5.81%) Retail
3 14 (4.52%) Public Sector
4 8 (2.58%) Legal
5 7 (2.26%) Manufacturing
6 5 (1.61%) Telecoms
7 4 (1.29%) Banking
7 4 (1.29%) Billing
8 2 (0.65%) Law
8 2 (0.65%) Local Government
Job Titles
1 61 (19.68%) Analyst
2 27 (8.71%) Support Engineer
3 26 (8.39%) Service Analyst
4 24 (7.74%) Service Desk Analyst
5 21 (6.77%) 2nd Line Support
6 18 (5.81%) Service Manager
7 17 (5.48%) IT Support
8 15 (4.84%) Administrator
9 14 (4.52%) IT Engineer
9 14 (4.52%) IT Manager
10 13 (4.19%) IT Support Engineer
10 13 (4.19%) Network Engineer
10 13 (4.19%) Support Analyst
11 12 (3.87%) SCCM Administrator
11 12 (3.87%) Service Desk Engineer
11 12 (3.87%) Unix Engineer
12 11 (3.55%) Desktop Support
12 11 (3.55%) Procurement Manager
12 11 (3.55%) Server Engineer
12 11 (3.55%) Technical Engineer
Libraries, Frameworks & Software Standards
1 9 (2.90%) XML
2 4 (1.29%) .NET
2 4 (1.29%) XML Messaging
3 3 (0.97%) HTML
3 3 (0.97%) ODBC
4 2 (0.65%) REST
4 2 (0.65%) SAP Basis
Miscellaneous
1 37 (11.94%) Analytical Skills
2 35 (11.29%) Management Information System
3 18 (5.81%) Data Centre
4 15 (4.84%) Clustering
5 10 (3.23%) Self-Motivation
6 9 (2.90%) Driving Licence
6 9 (2.90%) e-Learning
7 6 (1.94%) PKI
7 6 (1.94%) Replication
8 5 (1.61%) VxBlock/Vblock
9 2 (0.65%) CCTV
9 2 (0.65%) Cyberattack
9 2 (0.65%) Handset
9 2 (0.65%) Security Operations Centre
10 1 (0.32%) Enterprise Software
10 1 (0.32%) iPad
10 1 (0.32%) RSA SecurID
10 1 (0.32%) User Experience
10 1 (0.32%) Video Conferencing
10 1 (0.32%) Virtual Team
Operating Systems
1 119 (38.39%) Windows
2 50 (16.13%) Windows Server
3 39 (12.58%) Linux
4 36 (11.61%) Windows 10
5 27 (8.71%) Windows Server 2016
6 25 (8.06%) Windows Server 2012
7 19 (6.13%) Unix
8 16 (5.16%) Windows Server 2008
9 15 (4.84%) Windows 7
10 12 (3.87%) Solaris
10 12 (3.87%) SUSE
11 10 (3.23%) Apple iOS
12 8 (2.58%) Android
12 8 (2.58%) Windows Server 2003
12 8 (2.58%) Windows Server 2019
13 5 (1.61%) Windows 8
14 4 (1.29%) Debian
15 3 (0.97%) Kali Linux
15 3 (0.97%) Mac OS
16 2 (0.65%) VMS
Processes & Methodologies
1 127 (40.97%) ITIL
2 62 (20.00%) Incident Management
3 60 (19.35%) Service Delivery
4 53 (17.10%) Change Management
5 48 (15.48%) Problem-Solving
6 39 (12.58%) Problem Management
7 37 (11.94%) Service Management
8 35 (11.29%) ITSM
9 30 (9.68%) Project Management
10 29 (9.35%) Mentoring
11 25 (8.06%) Root Cause Analysis
12 23 (7.42%) Stakeholder Management
13 21 (6.77%) Disaster Recovery
14 18 (5.81%) Agile Software Development
15 17 (5.48%) Change Control
15 17 (5.48%) IT Strategy
15 17 (5.48%) Kalman Filter
16 16 (5.16%) Data Management
17 13 (4.19%) Capacity Management
17 13 (4.19%) Continuous Improvement
Programming Languages
1 44 (14.19%) SQL
2 20 (6.45%) PowerShell
3 3 (0.97%) C#
3 3 (0.97%) JavaScript
4 1 (0.32%) C
4 1 (0.32%) Java
4 1 (0.32%) Shell Script
4 1 (0.32%) VBScript
Qualifications
1 26 (8.39%) Security Cleared
2 21 (6.77%) ITIL Certification
3 19 (6.13%) Degree
3 19 (6.13%) Microsoft Certification
4 18 (5.81%) Cisco Certification
5 12 (3.87%) CCNA
6 11 (3.55%) SC Cleared
7 9 (2.90%) MCSE
8 5 (1.61%) CCNP
8 5 (1.61%) MCT
9 2 (0.65%) CISA
9 2 (0.65%) CISSP
9 2 (0.65%) Computer Science Degree
9 2 (0.65%) SSCP
10 1 (0.32%) CTC Cleared
10 1 (0.32%) DBS Check
10 1 (0.32%) ISEB
10 1 (0.32%) MCITP
10 1 (0.32%) VCAP
10 1 (0.32%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (5.16%) ISO/IEC 27001
2 8 (2.58%) QA
3 5 (1.61%) PCI DSS
4 3 (0.97%) Cyber Essentials
5 2 (0.65%) Data Quality
5 2 (0.65%) ISO 9001
5 2 (0.65%) NIST
5 2 (0.65%) PA-DSS
6 1 (0.32%) GDPR
6 1 (0.32%) HL7
6 1 (0.32%) PMO
6 1 (0.32%) Sarbanes-Oxley
System Software
1 85 (27.42%) Active Directory
2 28 (9.03%) VMware Infrastructure
3 18 (5.81%) Virtual Machines
4 8 (2.58%) Hyper-V
5 5 (1.61%) Citrix Hypervisor
5 5 (1.61%) Virtual Servers
5 5 (1.61%) VMware ESXi
6 3 (0.97%) Snort
7 2 (0.65%) BitLocker
7 2 (0.65%) vSphere
8 1 (0.32%) DFS Replication
8 1 (0.32%) Firmware
8 1 (0.32%) Terminal Services
8 1 (0.32%) XenApp
8 1 (0.32%) XenDesktop
Systems Management
1 23 (7.42%) SCCM
2 9 (2.90%) Nagios
3 8 (2.58%) Cisco CUCM
3 8 (2.58%) SCOM
4 7 (2.26%) BMC PATROL
4 7 (2.26%) OpenView
4 7 (2.26%) Tivoli
4 7 (2.26%) Tivoli Monitoring
4 7 (2.26%) vRealize
5 6 (1.94%) FortiGate
6 5 (1.61%) Cisco Prime
6 5 (1.61%) SolarWinds Orion
7 4 (1.29%) Ansible
8 2 (0.65%) Failover Clustering
8 2 (0.65%) Kubernetes
8 2 (0.65%) Terraform
8 2 (0.65%) ZABBIX
9 1 (0.32%) Opscode Chef
9 1 (0.32%) Symantec Endpoint Protection
9 1 (0.32%) Tivoli Storage Manager
Vendors
1 78 (25.16%) Microsoft
2 40 (12.90%) Cisco
3 35 (11.29%) VMware
4 26 (8.39%) Citrix
5 25 (8.06%) HP
6 16 (5.16%) Oracle
7 15 (4.84%) IBM
7 15 (4.84%) SAP
8 14 (4.52%) SolarWinds
9 13 (4.19%) ServiceNow
10 12 (3.87%) Sun
11 11 (3.55%) Juniper
12 9 (2.90%) Remedy
12 9 (2.90%) Virgin Media
13 8 (2.58%) Mitel
14 7 (2.26%) BMC
14 7 (2.26%) CA
15 6 (1.94%) Intel
15 6 (1.94%) ProCurve
15 6 (1.94%) Sophos