SLA Job Trends in the North of England

Service Level Agreement (SLA)
England > North of England

The table below provides summary statistics and salary benchmarking for jobs advertised in the North of England requiring SLA skills. It covers permanent job vacancies from the 6 months leading up to 17 January 2026, with comparisons to the same periods in the previous two years.

6 months to
17 Jan 2026
Same period 2025 Same period 2024
Rank 183 128 112
Rank change year-on-year -55 -16 +4
Permanent jobs citing SLA 81 166 225
As % of all permanent jobs in the North of England 0.73% 1.83% 2.46%
As % of the Quality Assurance & Compliance category 8.55% 10.74% 17.24%
Number of salaries quoted 53 74 174
10th Percentile £22,600 £25,075 £22,750
25th Percentile £29,000 £26,563 £26,750
Median annual salary (50th Percentile) £31,000 £37,500 £32,250
Median % change year-on-year -17.33% +16.28% -19.38%
75th Percentile £38,750 £45,000 £44,313
90th Percentile £52,413 £59,250 £62,125
England median annual salary £38,500 £40,000 £35,000
% change year-on-year -3.75% +14.29% -9.09%

All Quality Assurance and Compliance Skills
North of England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the North of England.

Permanent vacancies with a requirement for quality assurance or compliance skills 947 1,546 1,305
As % of all permanent jobs advertised in the North of England 8.59% 17.02% 14.29%
Number of salaries quoted 518 612 963
10th Percentile £28,750 £29,775 £27,000
25th Percentile £33,125 £36,250 £35,000
Median annual salary (50th Percentile) £50,000 £49,153 £50,000
Median % change year-on-year +1.72% -1.69% -
75th Percentile £65,000 £64,000 £63,750
90th Percentile £80,000 £81,135 £82,500
England median annual salary £58,000 £60,000 £57,500
% change year-on-year -3.33% +4.35% -

SLA
Job Vacancy Trend in the North of England

Historical trend showing the proportion of permanent IT job postings citing SLA relative to all permanent IT jobs advertised in the North of England.

SLA job vacancy trend in the North of England

SLA
Salary Trend in the North of England

Salary distribution trend for jobs in the North of England citing SLA.

Salary distribution trend for jobs in the North of England citing SLA

SLA
Salary Histogram in the North of England

Salary distribution for jobs citing SLA in the North of England over the 6 months to 17 January 2026.

Salary histogram for SLA in the North of England

SLA
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North of England region over the 6 months to 17 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire -32 39 £31,750 +9.01% 15
North West -35 35 £31,000 -17.33% 16
North East -6 7 - - 5
SLA
England

SLA
Co-Occurring Skills & Capabilities in the North of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (9.88%) SharePoint
2 5 (6.17%) Microsoft Exchange
3 1 (1.23%) CMS
3 1 (1.23%) WordPress
Applications
1 12 (14.81%) Microsoft Office
2 1 (1.23%) AutoCAD
Business Applications
1 1 (1.23%) C-CURE
1 1 (1.23%) SAP S/4HANA
Cloud Services
1 34 (41.98%) Microsoft 365
2 10 (12.35%) Azure
3 4 (4.94%) AWS
4 3 (3.70%) Nutanix
4 3 (3.70%) Power Platform
5 2 (2.47%) Power Automate
5 2 (2.47%) PowerApps
6 1 (1.23%) GCP
6 1 (1.23%) SaaS
Communications & Networking
1 6 (7.41%) DHCP
1 6 (7.41%) DNS
1 6 (7.41%) LAN
2 5 (6.17%) VPN
3 4 (4.94%) WAN
4 3 (3.70%) Remote Desktop
4 3 (3.70%) VLAN
4 3 (3.70%) Wi-Fi
5 2 (2.47%) ATM
6 1 (1.23%) Ethernet
6 1 (1.23%) TCP/IP
6 1 (1.23%) WebEx
6 1 (1.23%) Wireless
6 1 (1.23%) WLAN
Database & Business Intelligence
1 1 (1.23%) Power BI
Development Applications
1 1 (1.23%) JIRA
General
1 34 (41.98%) Social Skills
2 15 (18.52%) Finance
3 13 (16.05%) Law
4 9 (11.11%) Legal
5 7 (8.64%) Analytical Skills
5 7 (8.64%) Inclusion and Diversity
5 7 (8.64%) Pharmaceutical
5 7 (8.64%) Telecoms
6 6 (7.41%) Organisational Skills
7 5 (6.17%) Local Government
7 5 (6.17%) Military
8 2 (2.47%) Banking
8 2 (2.47%) Electronics
8 2 (2.47%) Financial Institution
8 2 (2.47%) Fire and Rescue
8 2 (2.47%) Influencing Skills
8 2 (2.47%) Manufacturing
8 2 (2.47%) Marketing
8 2 (2.47%) Police
8 2 (2.47%) Public Sector
Job Titles
1 18 (22.22%) IT Support
2 16 (19.75%) 2nd Line Support
3 15 (18.52%) Analyst
4 10 (12.35%) Desktop Support
5 9 (11.11%) 1st Line Support
5 9 (11.11%) Service Analyst
5 9 (11.11%) Support Engineer
5 9 (11.11%) Support Technician
6 8 (9.88%) IT Analyst
7 7 (8.64%) 1st Line Support Analyst
7 7 (8.64%) Desktop Engineer
7 7 (8.64%) IT Support Analyst
7 7 (8.64%) Support Analyst
8 6 (7.41%) 2nd Line Desktop Support
8 6 (7.41%) 2nd Line Support Technician
8 6 (7.41%) Desktop Support Technician
8 6 (7.41%) Desktop Technician
8 6 (7.41%) IT Manager
9 5 (6.17%) 1st/2nd Line Support
9 5 (6.17%) IT Engineer
Libraries, Frameworks & Software Standards
1 1 (1.23%) CSS
1 1 (1.23%) HTML
1 1 (1.23%) SLSA
Miscellaneous
1 13 (16.05%) Driving Licence
2 6 (7.41%) Management Information System
3 3 (3.70%) CMDB
3 3 (3.70%) Hybrid Cloud
3 3 (3.70%) Public Cloud
3 3 (3.70%) Self-Motivation
4 2 (2.47%) Life Science
4 2 (2.47%) Mobile App
4 2 (2.47%) Virtual Team
5 1 (1.23%) CCTV
5 1 (1.23%) Onboarding
Operating Systems
1 38 (46.91%) Windows
2 20 (24.69%) Windows 10
3 8 (9.88%) Windows Server
4 6 (7.41%) Android
5 2 (2.47%) Apple iOS
6 1 (1.23%) Mac OS
Processes & Methodologies
1 36 (44.44%) Customer Service
2 29 (35.80%) ITIL
3 22 (27.16%) Continuous Improvement
4 16 (19.75%) ITSM
5 14 (17.28%) Mentoring
6 12 (14.81%) Service Delivery
7 10 (12.35%) Problem-Solving
8 9 (11.11%) Business Strategy
9 7 (8.64%) Agile
9 7 (8.64%) Coaching
9 7 (8.64%) Mobile Device Management
9 7 (8.64%) Roadmaps
9 7 (8.64%) Vulnerability Remediation
10 6 (7.41%) Cybersecurity
10 6 (7.41%) Incident Management
10 6 (7.41%) PRINCE2
11 5 (6.17%) Critical Thinking
11 5 (6.17%) Stakeholder Management
12 4 (4.94%) Supplier Relationship Management
12 4 (4.94%) Vendor Relationship Management
Qualifications
1 6 (7.41%) Security Cleared
2 5 (6.17%) MCP
3 4 (4.94%) SC Cleared
4 3 (3.70%) Degree
5 2 (2.47%) A+ Certification
6 1 (1.23%) CISA
6 1 (1.23%) CISSP
6 1 (1.23%) Computer Science Degree
6 1 (1.23%) CRISC
6 1 (1.23%) ISO 27001 Lead Auditor
6 1 (1.23%) ITIL Certification
6 1 (1.23%) Microsoft Certification
6 1 (1.23%) SAP Certification
Quality Assurance & Compliance
1 5 (6.17%) ISO 14001
1 5 (6.17%) NEBOSH
2 4 (4.94%) Accessibility
2 4 (4.94%) GDPR
3 3 (3.70%) Cyber Essentials
3 3 (3.70%) ISO/IEC 27001
4 1 (1.23%) California Consumer Privacy Act
4 1 (1.23%) GRC
4 1 (1.23%) NIST
4 1 (1.23%) SOC 2
System Software
1 29 (35.80%) Active Directory
2 3 (3.70%) Hyper-V
2 3 (3.70%) VMware Infrastructure
Systems Management
1 3 (3.70%) SCCM
2 1 (1.23%) Jamf Pro
2 1 (1.23%) Microsoft Intune
Vendors
1 21 (25.93%) Microsoft
2 8 (9.88%) ServiceNow
3 4 (4.94%) Workday
4 3 (3.70%) Apple
4 3 (3.70%) Dell
4 3 (3.70%) Dell Compellent
4 3 (3.70%) HP
4 3 (3.70%) Nimble Storage
4 3 (3.70%) SAP
4 3 (3.70%) VMware
5 1 (1.23%) Concur
5 1 (1.23%) ESET
5 1 (1.23%) Facebook
5 1 (1.23%) Freshdesk
5 1 (1.23%) Instagram
5 1 (1.23%) Samsung