SLA Jobs in the North of England

Service Level Agreement (SLA)
England > North of England

The table below provides summary statistics for permanent job vacancies advertised in the North of England requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 183 130 120
Rank change year-on-year -53 -10 -29
Permanent jobs citing SLA 130 347 498
As % of all permanent jobs advertised in the North of England 1.19% 2.01% 2.86%
As % of the Quality Assurance & Compliance category 7.39% 14.77% 13.04%
Number of salaries quoted 119 290 256
10th Percentile £21,250 £22,725 £22,500
25th Percentile £25,480 £25,500 £26,400
Median annual salary (50th Percentile) £29,000 £32,750 £37,500
Median % change year-on-year -11.45% -12.67% +15.38%
75th Percentile £35,000 £47,500 £48,750
90th Percentile £45,500 £68,750 £60,000
England median annual salary £35,000 £32,500 £40,000
% change year-on-year +7.69% -18.75% +5.26%

All Quality Assurance and Compliance Skills
North of England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the North of England.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,760 2,350 3,820
As % of all permanent jobs advertised in the North of England 16.06% 13.60% 21.95%
Number of salaries quoted 820 1,638 1,163
10th Percentile £28,500 £26,250 £28,250
25th Percentile £40,000 £35,000 £37,500
Median annual salary (50th Percentile) £47,683 £47,500 £50,000
Median % change year-on-year +0.39% -5.00% +11.11%
75th Percentile £61,250 £62,500 £65,305
90th Percentile £77,500 £82,548 £78,750
England median annual salary £60,000 £52,500 £57,500
% change year-on-year +14.29% -8.70% +4.55%

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing SLA in the North of England.

Salary trend for SLA in the North of England

SLA
Salary Histogram in the North of England

Salary distribution for jobs citing SLA in the North of England over the 6 months to 1 May 2025.

Salary histogram for SLA in the North of England

SLA
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North of England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -57 67 £28,000 -5.08% 48
Yorkshire 0 51 £29,000 -17.14% 28
North East +20 12 £26,000 -25.71% 9
SLA
England

SLA
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (15.38%) Confluence
2 17 (13.08%) Microsoft Exchange
3 1 (0.77%) Exchange Server 2010
3 1 (0.77%) SharePoint
3 1 (0.77%) Skype for Business
Applications
1 25 (19.23%) Microsoft Excel
2 10 (7.69%) Microsoft Office
Business Applications
1 2 (1.54%) Dynamics CRM
1 2 (1.54%) Dynamics NAV
Cloud Services
1 41 (31.54%) Microsoft 365
2 6 (4.62%) AWS
3 5 (3.85%) Power Platform
4 3 (2.31%) Azure
4 3 (2.31%) Dynamics 365
4 3 (2.31%) SaaS
5 2 (1.54%) Microsoft Copilot
5 2 (1.54%) Mimecast
6 1 (0.77%) Azure DevOps
6 1 (0.77%) Azure Logic Apps
6 1 (0.77%) GitHub
6 1 (0.77%) IaaS
Communications & Networking
1 7 (5.38%) Wireless
2 5 (3.85%) VPN
3 3 (2.31%) Firewall
3 3 (2.31%) VoIP
4 2 (1.54%) DHCP
4 2 (1.54%) DNS
4 2 (1.54%) IP Telephony
4 2 (1.54%) SAN
4 2 (1.54%) TCP/IP
5 1 (0.77%) LAN
5 1 (0.77%) Skype
5 1 (0.77%) SMTP
5 1 (0.77%) WAN
Database & Business Intelligence
1 4 (3.08%) Power BI
2 3 (2.31%) SQL Server
3 2 (1.54%) Tableau
Development Applications
1 20 (15.38%) JIRA
2 1 (0.77%) Git
2 1 (0.77%) Jenkins
General
1 51 (39.23%) Social Skills
2 21 (16.15%) Law
3 20 (15.38%) Finance
4 11 (8.46%) Legal
5 9 (6.92%) Analytical Skills
6 6 (4.62%) Telecoms
7 3 (2.31%) Back Office
7 3 (2.31%) Retail
8 2 (1.54%) Banking
8 2 (1.54%) Inclusion and Diversity
9 1 (0.77%) Billing
9 1 (0.77%) Financial Institution
Job Titles
1 44 (33.85%) Analyst
2 32 (24.62%) IT Support
3 24 (18.46%) Desktop Support
4 23 (17.69%) Support Analyst
5 20 (15.38%) IT Analyst
5 20 (15.38%) IT Support Analyst
6 18 (13.85%) SQL Analyst
6 18 (13.85%) SQL Support Analyst
7 17 (13.08%) Support Technician
8 16 (12.31%) Administrator
8 16 (12.31%) Desktop Support Technician
8 16 (12.31%) Desktop Technician
8 16 (12.31%) IT Administrator
9 12 (9.23%) IT Technician
10 10 (7.69%) 2nd Line Support
11 8 (6.15%) 2nd Line Desktop Support
12 7 (5.38%) Senior
12 7 (5.38%) Service Analyst
12 7 (5.38%) Service Desk Analyst
12 7 (5.38%) Technical Support
Libraries, Frameworks & Software Standards
1 3 (2.31%) HTML
2 1 (0.77%) .NET
2 1 (0.77%) AngularJS
2 1 (0.77%) React
2 1 (0.77%) Web Services
Miscellaneous
1 23 (17.69%) Social Media
2 16 (12.31%) Data Protection Act
3 6 (4.62%) Onboarding
4 5 (3.85%) Driving Licence
5 4 (3.08%) Self-Motivation
6 3 (2.31%) Legacy Systems
6 3 (2.31%) Video Conferencing
7 2 (1.54%) Enterprise Software
7 2 (1.54%) Fat Client
7 2 (1.54%) HP Storage
7 2 (1.54%) Thin Client
8 1 (0.77%) Management Information System
Operating Systems
1 41 (31.54%) Windows
2 23 (17.69%) Windows Server
3 14 (10.77%) Android
4 13 (10.00%) Windows 10
5 5 (3.85%) Mac OS X
5 5 (3.85%) Windows Vista
6 3 (2.31%) Linux
7 2 (1.54%) Windows 7
7 2 (1.54%) Windows Server 2016
8 1 (0.77%) Windows Server 2012
Processes & Methodologies
1 72 (55.38%) Customer Service
2 33 (25.38%) Problem-Solving
3 32 (24.62%) ITIL
4 27 (20.77%) Continuous Improvement
5 24 (18.46%) ITSM
6 22 (16.92%) Incident Management
7 21 (16.15%) Root Cause Analysis
8 20 (15.38%) Agile
9 19 (14.62%) Process Improvement
10 18 (13.85%) Line Management
11 17 (13.08%) Data Protection
12 16 (12.31%) Asset Management
13 11 (8.46%) Change Management
14 10 (7.69%) Time Management
15 9 (6.92%) Collaborative Working
16 8 (6.15%) Business Strategy
17 7 (5.38%) Business Process Analysis
17 7 (5.38%) Proactive Maintenance
17 7 (5.38%) Requirements Gathering
17 7 (5.38%) Use Case
Programming Languages
1 24 (18.46%) SQL
2 4 (3.08%) Kusto Query Language
3 3 (2.31%) PHP
4 2 (1.54%) Python
5 1 (0.77%) C#
5 1 (0.77%) Java
5 1 (0.77%) JavaScript
Qualifications
1 29 (22.31%) DBS Check
2 18 (13.85%) Degree
3 6 (4.62%) Microsoft Certification
3 6 (4.62%) SC Cleared
3 6 (4.62%) Security Cleared
4 5 (3.85%) ACSP
4 5 (3.85%) HP AIS
4 5 (3.85%) ITIL Foundation Certificate
4 5 (3.85%) MCSA
4 5 (3.85%) Network+ Certification
4 5 (3.85%) VMware Certified Professional (VCP)
5 4 (3.08%) CompTIA CySA+
6 3 (2.31%) CCNA
6 3 (2.31%) Cisco Certification
7 1 (0.77%) A+ Certification
7 1 (0.77%) CCDA
7 1 (0.77%) CCNP
7 1 (0.77%) MCSD
7 1 (0.77%) MOS
7 1 (0.77%) PRINCE2 Certification
Quality Assurance & Compliance
1 6 (4.62%) ISO/IEC 27001
2 2 (1.54%) QA
3 1 (0.77%) Accessibility
3 1 (0.77%) GDPR
3 1 (0.77%) ISO 9001
System Software
1 46 (35.38%) Active Directory
2 7 (5.38%) Hyper-V
3 5 (3.85%) VMware Infrastructure
3 5 (3.85%) vSphere
Systems Management
1 5 (3.85%) AirWatch
1 5 (3.85%) SCCM
2 4 (3.08%) QRadar
3 3 (2.31%) Microsoft Intune
4 1 (0.77%) SCOM
Vendors
1 57 (43.85%) Microsoft
2 19 (14.62%) Apple
3 12 (9.23%) VMware
4 7 (5.38%) HP
4 7 (5.38%) Veeam
5 4 (3.08%) AlienVault
5 4 (3.08%) Avaya
6 3 (2.31%) Citrix
7 2 (1.54%) Dell
7 2 (1.54%) Salesforce
7 2 (1.54%) ServiceNow
7 2 (1.54%) SonicWALL
8 1 (0.77%) Cisco
8 1 (0.77%) SolarWinds