Period
to 25 February 2021

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 February 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North of England
6 months to
25 Feb 2021
Same period 2020 Same period 2019
Rank 134 114 123
Rank change year-on-year -20 +9 +6
Permanent jobs citing SLA 216 410 486
As % of all permanent jobs advertised in the North of England 1.99% 2.58% 2.58%
As % of the Quality Assurance & Compliance category 18.60% 21.83% 17.95%
Number of salaries quoted 225 312 368
Median annual salary £29,500 £32,500 £34,500
Median salary % change year-on-year -9.23% -5.80% +15.00%
10th Percentile £19,250 £21,250 £18,500
90th Percentile £59,500 £56,225 £57,875
England median annual salary £41,000 £37,500 £40,000
% change year-on-year +9.33% -6.25% +12.68%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North of England
Permanent vacancies with a requirement for quality assurance or compliance skills 1,161 1,878 2,707
As % of all permanent IT jobs advertised in the North of England 10.71% 11.84% 14.37%
Number of salaries quoted 915 1,501 2,080
Median annual salary £45,000 £44,000 £45,000
Median salary % change year-on-year +2.27% -2.22% +5.88%
10th Percentile £26,000 £25,750 £24,000
90th Percentile £68,750 £67,500 £66,250
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing SLA in the North of England.

Salary trend for SLA in the North of England

SLA
Salary Histogram in the North of England

Salary distribution for jobs citing SLA in the North of England over the 6 months to 25 February 2021.

Salary histogram for SLA in the North of England

SLA
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North of England region over the 6 months to 25 February 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Yorkshire +6 118 £27,800 -24.86% 19
North West -30 81 £32,000 -1.01% 28
North East -6 17 £30,000 -7.69% 6
SLA
England

For the 6 months to 25 February 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region with a requirement for SLA.

1 97 (44.91%) Windows
1 97 (44.91%) Microsoft
2 96 (44.44%) Microsoft 365
3 93 (43.06%) Active Directory
4 58 (26.85%) ITIL
5 52 (24.07%) Windows Server
6 49 (22.69%) Azure
7 48 (22.22%) VMware
8 39 (18.06%) Microsoft Office
9 36 (16.67%) DNS
9 36 (16.67%) Windows 10
10 33 (15.28%) Citrix
10 33 (15.28%) Finance
11 32 (14.81%) Firewall
12 29 (13.43%) Service Management
12 29 (13.43%) Problem-Solving
13 28 (12.96%) TCP/IP
13 28 (12.96%) Analytical Skills
13 28 (12.96%) VMware Infrastructure
14 27 (12.50%) DHCP
15 26 (12.04%) Change Management
16 24 (11.11%) Cisco
17 23 (10.65%) SQL
17 23 (10.65%) Windows Server 2012
17 23 (10.65%) Windows Server 2016
18 22 (10.19%) SCCM
18 22 (10.19%) VPN
19 21 (9.72%) Continuous Improvement
19 21 (9.72%) Self-Motivation
20 20 (9.26%) Degree

SLA
Co-occurring IT Skills in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (6.94%) SharePoint
2 11 (5.09%) MS Exchange
3 8 (3.70%) IIS
4 3 (1.39%) Confluence
4 3 (1.39%) Elasticsearch
5 2 (0.93%) Exchange Server 2013
6 1 (0.46%) Apache
6 1 (0.46%) Blackberry Enterprise Server
6 1 (0.46%) ColdFusion
6 1 (0.46%) Exchange Server 2010
6 1 (0.46%) IBM HTTP Server
6 1 (0.46%) JBoss
6 1 (0.46%) K2 blackpearl
6 1 (0.46%) Moodle
6 1 (0.46%) NetWeaver
6 1 (0.46%) Tomcat
6 1 (0.46%) Totara
6 1 (0.46%) WebSphere
6 1 (0.46%) WebSphere Application Server
Applications
1 39 (18.06%) Microsoft Office
2 12 (5.56%) Microsoft Excel
3 7 (3.24%) Microsoft PowerPoint
Business Applications
1 2 (0.93%) Remedy ITSM
2 1 (0.46%) BASE24
2 1 (0.46%) SAP BPC
2 1 (0.46%) SAP GRC
2 1 (0.46%) SAP Oil and Gas
Cloud Services
1 96 (44.44%) Microsoft 365
2 49 (22.69%) Azure
3 14 (6.48%) Azure Active Directory
4 10 (4.63%) AWS
5 6 (2.78%) OneDrive
6 5 (2.31%) Power Platform
7 2 (0.93%) IaaS
7 2 (0.93%) PowerApps
8 1 (0.46%) Amazon EC2
8 1 (0.46%) GitHub
8 1 (0.46%) Mimecast
8 1 (0.46%) PaaS
8 1 (0.46%) ServiceMax
Communications & Networking
1 36 (16.67%) DNS
2 32 (14.81%) Firewall
3 28 (12.96%) TCP/IP
4 27 (12.50%) DHCP
5 22 (10.19%) VPN
6 20 (9.26%) LAN
7 19 (8.80%) WAN
8 18 (8.33%) SAN
9 10 (4.63%) Broadband
9 10 (4.63%) Skype
9 10 (4.63%) VLAN
9 10 (4.63%) Wi-Fi
10 9 (4.17%) VoIP
11 8 (3.70%) BGP
11 8 (3.70%) MPLS
11 8 (3.70%) OSPF
11 8 (3.70%) Remote Desktop
12 7 (3.24%) Cisco IOS
12 7 (3.24%) SSL
12 7 (3.24%) Wireshark
Database & Business Intelligence
1 14 (6.48%) Amazon RDS
2 13 (6.02%) SQL Server
3 5 (2.31%) Power BI
3 5 (2.31%) SQL Server Reporting Services
4 4 (1.85%) SQL Server Integration Services
5 3 (1.39%) Cosmos DB
5 3 (1.39%) Oracle Reports
5 3 (1.39%) SQL Server Analysis Services
6 2 (0.93%) Data Warehouse
6 2 (0.93%) NoSQL
6 2 (0.93%) QlikView
7 1 (0.46%) SQL Server 2016
7 1 (0.46%) SQL Server 2019
7 1 (0.46%) Tableau
Development Applications
1 7 (3.24%) JIRA
2 2 (0.93%) SQL Server Management Studio (SSMS)
3 1 (0.46%) GitLab
3 1 (0.46%) Jenkins
3 1 (0.46%) SonarQube
3 1 (0.46%) Travis CI
General
1 33 (15.28%) Finance
2 12 (5.56%) Telecoms
3 5 (2.31%) Marketing
4 4 (1.85%) Back Office
4 4 (1.85%) Manufacturing
4 4 (1.85%) Public Sector
4 4 (1.85%) Spanish Language
5 3 (1.39%) Automotive
5 3 (1.39%) Legal
6 2 (0.93%) Retail
7 1 (0.46%) Banking
7 1 (0.46%) Billing
7 1 (0.46%) Housing Association
7 1 (0.46%) Law
Job Titles
1 62 (28.70%) Analyst
2 37 (17.13%) Service Analyst
2 37 (17.13%) Service Desk Analyst
3 16 (7.41%) IT Manager
4 15 (6.94%) IT Support
5 13 (6.02%) IT Analyst
6 12 (5.56%) Infrastructure Engineer
7 11 (5.09%) IT Technician
7 11 (5.09%) Support Analyst
7 11 (5.09%) Team Leader
8 10 (4.63%) 2nd Line Support
8 10 (4.63%) Infrastructure Manager
8 10 (4.63%) Project Manager
9 9 (4.17%) IT Support Technician
9 9 (4.17%) Service Manager
9 9 (4.17%) Support Technician
10 8 (3.70%) 1st Line Service Desk Analyst
10 8 (3.70%) Network Engineer
10 8 (3.70%) Support Engineer
11 7 (3.24%) 1st Line Support
Libraries, Frameworks & Software Standards
1 9 (4.17%) Web Services
2 8 (3.70%) .NET
3 2 (0.93%) .NET Core
3 2 (0.93%) React Native
4 1 (0.46%) jQuery
4 1 (0.46%) LDAP
4 1 (0.46%) RabbitMQ
4 1 (0.46%) React
4 1 (0.46%) SAP TM
4 1 (0.46%) Sensu
4 1 (0.46%) Web Dynpro
4 1 (0.46%) WebSphere MQ
4 1 (0.46%) Windows SharePoint Services
Miscellaneous
1 28 (12.96%) Analytical Skills
2 21 (9.72%) Self-Motivation
3 12 (5.56%) Driving Licence
4 6 (2.78%) Clustering
4 6 (2.78%) Management Information System
5 5 (2.31%) FMCG
6 4 (1.85%) Data Centre
6 4 (1.85%) iPad
6 4 (1.85%) iPhone
6 4 (1.85%) Renewable Energy
7 2 (0.93%) Cyberattack
7 2 (0.93%) Enterprise Software
7 2 (0.93%) Hybrid Cloud
7 2 (0.93%) Life Science
7 2 (0.93%) Mobile App
7 2 (0.93%) User Experience
7 2 (0.93%) Virtual Team
8 1 (0.46%) Fat Client
8 1 (0.46%) Smart Meter
8 1 (0.46%) Video Conferencing
Operating Systems
1 97 (44.91%) Windows
2 52 (24.07%) Windows Server
3 36 (16.67%) Windows 10
4 23 (10.65%) Windows Server 2012
4 23 (10.65%) Windows Server 2016
5 19 (8.80%) Linux
6 13 (6.02%) Unix
7 12 (5.56%) Windows Server 2008
8 9 (4.17%) Windows 7
9 8 (3.70%) Windows Server 2019
10 6 (2.78%) Android
10 6 (2.78%) Solaris
10 6 (2.78%) Ubuntu
11 3 (1.39%) AIX
11 3 (1.39%) Red Hat Enterprise Linux
11 3 (1.39%) SUSE
11 3 (1.39%) Windows 8
12 1 (0.46%) Apple iOS
12 1 (0.46%) VMS
Processes & Methodologies
1 58 (26.85%) ITIL
2 29 (13.43%) Problem-Solving
2 29 (13.43%) Service Management
3 26 (12.04%) Change Management
4 21 (9.72%) Continuous Improvement
5 14 (6.48%) Agile Software Development
5 14 (6.48%) Project Delivery
6 13 (6.02%) Disaster Recovery
6 13 (6.02%) Infrastructure Engineering
6 13 (6.02%) ITSM
7 12 (5.56%) DNA
8 11 (5.09%) Line Management
8 11 (5.09%) Scrum
8 11 (5.09%) Service Delivery
9 10 (4.63%) Availability Management
9 10 (4.63%) Business Intelligence
9 10 (4.63%) Information Security
9 10 (4.63%) SDLC
9 10 (4.63%) Stakeholder Management
10 9 (4.17%) High Availability
Programming Languages
1 23 (10.65%) SQL
2 9 (4.17%) PowerShell
3 5 (2.31%) C
3 5 (2.31%) Java
4 4 (1.85%) Python
5 3 (1.39%) C#
5 3 (1.39%) JavaScript
5 3 (1.39%) VBA
6 2 (0.93%) C++
6 2 (0.93%) VB
7 1 (0.46%) Go
7 1 (0.46%) Jython
7 1 (0.46%) PHP
7 1 (0.46%) Shell Script
7 1 (0.46%) T-SQL
7 1 (0.46%) VB.NET
Qualifications
1 20 (9.26%) Degree
2 12 (5.56%) ITIL Certification
3 8 (3.70%) Cisco Certification
4 7 (3.24%) CCNA
4 7 (3.24%) CCNP
5 6 (2.78%) JNCIA
5 6 (2.78%) JNCIP
5 6 (2.78%) Microsoft Certification
6 5 (2.31%) A+ Certification
6 5 (2.31%) HNC
6 5 (2.31%) ITIL Foundation Certificate
6 5 (2.31%) MCDST
7 4 (1.85%) Security Cleared
8 3 (1.39%) IBM AIX Certification
8 3 (1.39%) RHCE
8 3 (1.39%) SC Cleared
8 3 (1.39%) Sun Certification
9 2 (0.93%) CEH
9 2 (0.93%) CompTIA Security+
9 2 (0.93%) Master's Degree
Quality Assurance & Compliance
1 7 (3.24%) PCI DSS
2 4 (1.85%) QA
3 3 (1.39%) ISO/IEC 27001
4 2 (0.93%) NIST
5 1 (0.46%) ISO 31000
5 1 (0.46%) ISO/IEC 27005
5 1 (0.46%) NIST 800
System Software
1 93 (43.06%) Active Directory
2 28 (12.96%) VMware Infrastructure
3 15 (6.94%) Firmware
4 14 (6.48%) Hyper-V
5 6 (2.78%) Virtual Servers
6 3 (1.39%) Virtual Machines
7 2 (0.93%) vSphere
7 2 (0.93%) XenApp
8 1 (0.46%) BitLocker
8 1 (0.46%) Docker
8 1 (0.46%) VMware ESXi
8 1 (0.46%) Xen
8 1 (0.46%) XenDesktop
Systems Management
1 22 (10.19%) SCCM
2 10 (4.63%) Microsoft Intune
2 10 (4.63%) SCOM
3 9 (4.17%) SCVMM
4 8 (3.70%) FortiGate
5 6 (2.78%) Cacti
5 6 (2.78%) Nagios
5 6 (2.78%) Nmap
6 4 (1.85%) Kubernetes
6 4 (1.85%) NetVault Backup
6 4 (1.85%) Terraform
7 3 (1.39%) Failover Clustering
8 1 (0.46%) Ansible
8 1 (0.46%) Backup Exec
8 1 (0.46%) Consul
8 1 (0.46%) Opscode Chef
8 1 (0.46%) Puppet
8 1 (0.46%) Single Sign-On
8 1 (0.46%) Tivoli
8 1 (0.46%) XenMobile
Vendors
1 97 (44.91%) Microsoft
2 48 (22.22%) VMware
3 33 (15.28%) Citrix
4 24 (11.11%) Cisco
5 12 (5.56%) Veeam
6 11 (5.09%) Dell
6 11 (5.09%) Fortinet
7 10 (4.63%) Oracle
8 9 (4.17%) CommVault
8 9 (4.17%) ServiceNow
9 8 (3.70%) Draytek
9 8 (3.70%) EMC
10 7 (3.24%) IBM
11 6 (2.78%) Apple
11 6 (2.78%) D-Link
11 6 (2.78%) NetApp
11 6 (2.78%) SolarWinds
11 6 (2.78%) Sophos
12 5 (2.31%) iManage
12 5 (2.31%) SonicWALL