Period
to 13 October 2019

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 13 October 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North of England
6 months to
13 Oct 2019
Same period 2018 Same period 2017
Rank 104 117 116
Rank change year-on-year +13 -1 -6
Permanent jobs citing SLA 547 576 652
As % of all permanent IT jobs advertised in the North of England 2.99% 2.70% 2.77%
As % of the Quality Assurance & Compliance category 20.12% 18.92% 24.38%
Number of salaries quoted 400 470 461
North of England median annual salary £40,000 £34,000 £29,500
Median salary % change year-on-year +17.65% +15.25% -9.23%
10th Percentile £21,250 £18,500 £19,000
90th Percentile £60,645 £55,250 £53,750
England median annual salary £40,000 £39,000 £38,000
% change year-on-year +2.56% +2.63% +1.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North of England
Permanent vacancies with a requirement for quality assurance or compliance skills 2,719 3,045 2,674
As % of all permanent IT jobs advertised in the North of England 14.87% 14.28% 11.35%
Number of salaries quoted 1,851 2,366 2,030
North of England median annual salary £42,500 £44,000 £40,000
Median salary % change year-on-year -3.41% +10.00% -
10th Percentile £22,500 £25,000 £23,500
90th Percentile £66,312 £63,750 £64,063
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a percentage of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Salary Trend in the North of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North of England.

Salary trend for SLA in the North of England

SLA
Salary Histogram in the North of England

The salary distribution of IT jobs citing SLA in the North of England over the 6 months to 13 October 2019.

Salary histogram for SLA in the North of England

SLA
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North of England region over the 6 months to 13 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +19 289 £40,000 +31.15% 68
Yorkshire -9 222 £41,500 +18.57% 47
North East -3 36 £39,087 +4.23% 10
SLA
England

For the 6 months to 13 October 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region with a requirement for SLA.

1 251 (45.89%) ITIL
2 178 (32.54%) Microsoft
3 174 (31.81%) Service Delivery
4 163 (29.80%) Windows
5 148 (27.06%) Problem-Solving
6 139 (25.41%) Active Directory
6 139 (25.41%) Service Management
7 112 (20.48%) Analytical Skills
8 107 (19.56%) Office 365
9 103 (18.83%) Microsoft Office
10 94 (17.18%) Incident Management
11 82 (14.99%) Windows Server
12 80 (14.63%) SQL
13 79 (14.44%) Continuous Improvement
14 74 (13.53%) Azure
15 72 (13.16%) ISO/IEC 27001
16 70 (12.80%) Agile Software Development
16 70 (12.80%) Problem Management
17 69 (12.61%) Proactive Monitoring
18 68 (12.43%) ITSM
19 63 (11.52%) Change Management
20 61 (11.15%) Cisco
20 61 (11.15%) Windows 10
20 61 (11.15%) ITIL Foundation Certificate
21 60 (10.97%) Public Sector
21 60 (10.97%) Finance
22 58 (10.60%) PRINCE2
23 56 (10.24%) WAN
23 56 (10.24%) Citrix
24 54 (9.87%) VMware

SLA
Co-occurring IT Skills in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (7.13%) MS Exchange
2 17 (3.11%) IIS
3 15 (2.74%) Confluence
3 15 (2.74%) Skype for Business
4 10 (1.83%) SharePoint
5 9 (1.65%) Exchange Server 2010
6 7 (1.28%) Exchange Server 2013
7 2 (0.37%) JBoss
7 2 (0.37%) OpenStack
8 1 (0.18%) CMS
8 1 (0.18%) Elasticsearch
8 1 (0.18%) Exchange Server 2007
8 1 (0.18%) nginx
8 1 (0.18%) WebLogic
Applications
1 103 (18.83%) Microsoft Office
2 43 (7.86%) Microsoft Excel
3 8 (1.46%) Microsoft PowerPoint
4 4 (0.73%) MS Visio
Business Applications
1 8 (1.46%) Dynamics NAV
1 8 (1.46%) Oracle EBS
1 8 (1.46%) Oracle EBS R12
1 8 (1.46%) Oracle ERP
2 6 (1.10%) Oracle SCM
3 5 (0.91%) Oracle Payables
3 5 (0.91%) Oracle Receivables
3 5 (0.91%) Oracle Subledger Accounting
4 3 (0.55%) Oracle 11i
4 3 (0.55%) Oracle Financials
5 2 (0.37%) Oracle Assets
5 2 (0.37%) Oracle Cash Management
5 2 (0.37%) Oracle E-Business Tax
5 2 (0.37%) Remedy ITSM
5 2 (0.37%) SAP PP
6 1 (0.18%) Dynamics CRM
6 1 (0.18%) Oracle General Ledger
6 1 (0.18%) Oracle Procure-to-Pay
6 1 (0.18%) Salesforce.com CRM
6 1 (0.18%) SAP EWM
Cloud Services
1 107 (19.56%) Office 365
2 74 (13.53%) Azure
3 44 (8.04%) AWS
4 17 (3.11%) Cloud Computing
5 16 (2.93%) Azure Active Directory
5 16 (2.93%) Power Platform
6 9 (1.65%) Mimecast
7 6 (1.10%) Sumo Logic
8 4 (0.73%) OneDrive
8 4 (0.73%) SaaS
9 3 (0.55%) Dynamics 365
10 1 (0.18%) Amazon ElastiCache
10 1 (0.18%) AWS Elastic Beanstalk
10 1 (0.18%) AWS Lambda
10 1 (0.18%) Cloudflare
10 1 (0.18%) Datadog
10 1 (0.18%) GCP
10 1 (0.18%) IaaS
10 1 (0.18%) OpenShift
10 1 (0.18%) Serverless
Communications & Networking
1 56 (10.24%) WAN
2 45 (8.23%) Firewall
3 41 (7.50%) DNS
4 38 (6.95%) LAN
5 34 (6.22%) DHCP
5 34 (6.22%) Wireless
6 33 (6.03%) VoIP
7 17 (3.11%) BGP
7 17 (3.11%) OSPF
8 15 (2.74%) Cisco ASA
8 15 (2.74%) Network Security
8 15 (2.74%) VLAN
8 15 (2.74%) VPN
9 14 (2.56%) MPLS
9 14 (2.56%) SAN
10 13 (2.38%) EIGRP
10 13 (2.38%) Remote Desktop
10 13 (2.38%) Skype
10 13 (2.38%) TCP/IP
11 12 (2.19%) IP Telephony
Database & Business Intelligence
1 37 (6.76%) SQL Server
2 19 (3.47%) SQL Server Reporting Services
3 16 (2.93%) Power BI
4 15 (2.74%) SQL Server Integration Services
5 14 (2.56%) Microsoft Analysis Services
5 14 (2.56%) SQL Server Analysis Services
6 6 (1.10%) Oracle Reports
6 6 (1.10%) Qlik Sense
7 5 (0.91%) Azure SQL Database
7 5 (0.91%) MS Access
8 4 (0.73%) SQL Server 2008
9 3 (0.55%) SQL Server 2012
10 2 (0.37%) Data Warehouse
10 2 (0.37%) PowerPivot
10 2 (0.37%) SQL Server 2014
10 2 (0.37%) SQL Server 2016
11 1 (0.18%) Amazon RDS
11 1 (0.18%) Data Lake
11 1 (0.18%) NoSQL
11 1 (0.18%) RDBMS
Development Applications
1 16 (2.93%) JIRA
2 7 (1.28%) Team Foundation Server
3 6 (1.10%) Sonatype Nexus
3 6 (1.10%) Visual Studio
4 5 (0.91%) Git (software)
5 4 (0.73%) Cucumber
5 4 (0.73%) Maven
5 4 (0.73%) Selenium
6 2 (0.37%) Jenkins
6 2 (0.37%) MSI
6 2 (0.37%) WinDbg
7 1 (0.18%) Oracle Forms
7 1 (0.18%) Subversion
7 1 (0.18%) Vagrant
General
1 60 (10.97%) Finance
1 60 (10.97%) Public Sector
2 42 (7.68%) Telecoms
3 30 (5.48%) Retail
4 22 (4.02%) Law
5 15 (2.74%) Marketing
6 14 (2.56%) Manufacturing
7 13 (2.38%) Legal
8 11 (2.01%) Billing
9 6 (1.10%) Electronics
10 5 (0.91%) Banking
11 4 (0.73%) Housing Association
12 3 (0.55%) Back Office
13 2 (0.37%) French Language
13 2 (0.37%) General Ledger
13 2 (0.37%) Multimedia
14 1 (0.18%) Financial Institution
Job Titles
1 115 (21.02%) Analyst
2 93 (17.00%) Service Manager
3 76 (13.89%) Delivery Manager
4 72 (13.16%) Service Delivery Manager
5 61 (11.15%) Service Analyst
6 58 (10.60%) Service Desk Analyst
7 35 (6.40%) Support Engineer
8 34 (6.22%) IT Support
9 28 (5.12%) 3rd Line Engineer
10 26 (4.75%) Infrastructure Engineer
11 25 (4.57%) IT Engineer
12 22 (4.02%) Technical Support
13 20 (3.66%) IT Manager
14 18 (3.29%) 2nd Line Engineer
15 17 (3.11%) Applications Support
15 17 (3.11%) Support Analyst
16 16 (2.93%) IT Analyst
16 16 (2.93%) Senior Analyst
17 15 (2.74%) 1st Line Support
17 15 (2.74%) 3rd Line Support
Libraries, Frameworks & Software Standards
1 17 (3.11%) .NET
2 13 (2.38%) jQuery
3 7 (1.28%) Web Services
4 6 (1.10%) .NET Framework
4 6 (1.10%) ASP.NET
4 6 (1.10%) ASP.NET Web API
4 6 (1.10%) LINQ
4 6 (1.10%) Node.js
5 4 (0.73%) Express
5 4 (0.73%) HTML
6 3 (0.55%) Natural Language Processing
6 3 (0.55%) Oracle Fusion
7 2 (0.37%) AngularJS
7 2 (0.37%) Apache Flex
7 2 (0.37%) CSS
7 2 (0.37%) Ext JS
7 2 (0.37%) JDBC
7 2 (0.37%) Twitter Bootstrap
7 2 (0.37%) XML
7 2 (0.37%) XSLT
Miscellaneous
1 112 (20.48%) Analytical Skills
2 50 (9.14%) Management Information System
3 22 (4.02%) Self-Motivation
4 19 (3.47%) User Experience
5 17 (3.11%) Data Centre
6 16 (2.93%) Driving Licence
7 12 (2.19%) Video Conferencing
8 11 (2.01%) Clustering
9 10 (1.83%) Xbox
10 9 (1.65%) NHS
11 6 (1.10%) e-Learning
11 6 (1.10%) New Media
11 6 (1.10%) Video on Demand
11 6 (1.10%) Video\Live Streaming
12 5 (0.91%) Blackberry
12 5 (0.91%) iPhone
12 5 (0.91%) Replication
12 5 (0.91%) Robotics
12 5 (0.91%) VxBlock/Vblock
13 4 (0.73%) Social Network
Operating Systems
1 163 (29.80%) Windows
2 82 (14.99%) Windows Server
3 61 (11.15%) Windows 10
4 34 (6.22%) Linux
5 29 (5.30%) Windows 7
6 23 (4.20%) Windows Server 2012
7 19 (3.47%) Windows Server 2003
8 18 (3.29%) Windows Server 2008
9 11 (2.01%) Unix
10 9 (1.65%) Solaris
10 9 (1.65%) SUSE
10 9 (1.65%) Windows 8
11 8 (1.46%) Apple iOS
12 7 (1.28%) Android
13 3 (0.55%) Mac OS
13 3 (0.55%) Mac OS X
14 2 (0.37%) AIX
14 2 (0.37%) Debian
14 2 (0.37%) Ubuntu
Processes & Methodologies
1 251 (45.89%) ITIL
2 174 (31.81%) Service Delivery
3 148 (27.06%) Problem-Solving
4 139 (25.41%) Service Management
5 94 (17.18%) Incident Management
6 79 (14.44%) Continuous Improvement
7 70 (12.80%) Agile Software Development
7 70 (12.80%) Problem Management
8 69 (12.61%) Proactive Monitoring
9 68 (12.43%) ITSM
10 63 (11.52%) Change Management
11 58 (10.60%) PRINCE2
12 52 (9.51%) Continuous Improvement Process
13 37 (6.76%) Mentoring
14 33 (6.03%) DevOps
14 33 (6.03%) Infrastructure Engineering
15 30 (5.48%) Project Management
15 30 (5.48%) Stakeholder Management
16 26 (4.75%) Digital Transformation Programme
17 25 (4.57%) Time Management
Programming Languages
1 80 (14.63%) SQL
2 29 (5.30%) PowerShell
3 24 (4.39%) JavaScript
4 19 (3.47%) C
5 16 (2.93%) C#
5 16 (2.93%) Java
5 16 (2.93%) Python
6 9 (1.65%) Perl
6 9 (1.65%) Ruby
7 7 (1.28%) VB.NET
8 6 (1.10%) VB
9 4 (0.73%) PL/SQL
10 2 (0.37%) Bash Shell
10 2 (0.37%) Go
10 2 (0.37%) T-SQL
10 2 (0.37%) VBScript
11 1 (0.18%) PHP
11 1 (0.18%) VBA
Qualifications
1 61 (11.15%) ITIL Foundation Certificate
2 41 (7.50%) Cisco Certification
3 34 (6.22%) Microsoft Certification
4 33 (6.03%) Security Cleared
5 27 (4.94%) CCNA
5 27 (4.94%) SC Cleared
6 26 (4.75%) CCNP
7 25 (4.57%) Degree
8 22 (4.02%) MCSE
9 15 (2.74%) ITIL Certification
9 15 (2.74%) MCSA
10 10 (1.83%) CompTIA Security+
11 6 (1.10%) DBS Check
11 6 (1.10%) PMI Certification
11 6 (1.10%) PMP
12 5 (0.91%) A+ Certification
12 5 (0.91%) CISSP
12 5 (0.91%) MCDST
13 4 (0.73%) VMware Certified Professional (VCP)
14 3 (0.55%) MCITP
Quality Assurance & Compliance
1 72 (13.16%) ISO/IEC 27001
2 50 (9.14%) ISO 9001
3 9 (1.65%) QA
4 8 (1.46%) Cyber Essentials
4 8 (1.46%) Cyber Essentials PLUS
5 7 (1.28%) GDPR
6 6 (1.10%) ISO/IEC 20000
7 3 (0.55%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 2 (0.37%) COBIT
8 2 (0.37%) Data Quality
8 2 (0.37%) NIST
9 1 (0.18%) Basel II
9 1 (0.18%) HIPAA
9 1 (0.18%) PCI DSS
9 1 (0.18%) Sarbanes-Oxley
System Software
1 139 (25.41%) Active Directory
2 38 (6.95%) VMware Infrastructure
3 24 (4.39%) Hyper-V
4 19 (3.47%) Virtual Machines
5 14 (2.56%) Docker
6 12 (2.19%) vSphere
7 10 (1.83%) XenApp
8 8 (1.46%) Terminal Services
9 7 (1.28%) VMware ESXi
10 6 (1.10%) Firmware
10 6 (1.10%) Virtual Desktop
11 5 (0.91%) Citrix Hypervisor
12 4 (0.73%) Apache ZooKeeper
12 4 (0.73%) etcd
13 3 (0.55%) BitLocker
13 3 (0.55%) IAG
13 3 (0.55%) VMware NSX
14 2 (0.37%) DFS Replication
14 2 (0.37%) ISA Server
14 2 (0.37%) NFS
Systems Management
1 22 (4.02%) SCCM
2 7 (1.28%) WSUS
3 6 (1.10%) Cisco CUCM
4 5 (0.91%) Kubernetes
4 5 (0.91%) SCOM
5 4 (0.73%) Consul
5 4 (0.73%) Istio
5 4 (0.73%) Microsoft Data Protection Manager
5 4 (0.73%) SCVMM
6 3 (0.55%) vRealize
7 2 (0.37%) FortiGate
7 2 (0.37%) Juju
7 2 (0.37%) McAfee ePO
7 2 (0.37%) Microsoft Clustering
7 2 (0.37%) NetApp OnCommand
7 2 (0.37%) vCenter Server
7 2 (0.37%) vMotion
8 1 (0.18%) HP Quality Center
8 1 (0.18%) Nagios
8 1 (0.18%) ZABBIX
Vendors
1 178 (32.54%) Microsoft
2 61 (11.15%) Cisco
3 56 (10.24%) Citrix
4 54 (9.87%) VMware
5 24 (4.39%) Oracle
6 22 (4.02%) ServiceNow
7 19 (3.47%) Veeam
8 17 (3.11%) Tableau
9 14 (2.56%) HP
10 13 (2.38%) Dell
10 13 (2.38%) iManage
11 12 (2.19%) Avaya
11 12 (2.19%) Sony
12 11 (2.01%) SAP
12 11 (2.01%) Sun
13 10 (1.83%) AppDynamics
14 8 (1.46%) Apple
14 8 (1.46%) Symantec
15 7 (1.28%) BT
15 7 (1.28%) McAfee