SLA Jobs in the North of England

Service Level Agreement (SLA)
England > North of England

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 2 March 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Mar 2024
Same period 2023 Same period 2022
Rank 135 120 95
Rank change year-on-year -15 -25 +62
Permanent jobs citing SLA 271 502 617
As % of all permanent jobs advertised in the North of England 1.94% 2.81% 3.37%
As % of the Quality Assurance & Compliance category 14.59% 12.27% 22.40%
Number of salaries quoted 221 259 433
10th Percentile £22,500 £23,000 £21,250
25th Percentile £25,000 £27,500 £25,000
Median annual salary (50th Percentile) £32,000 £40,000 £34,000
Median % change year-on-year -20.00% +17.65% +6.25%
75th Percentile £43,750 £48,750 £45,000
90th Percentile £68,750 £58,000 £60,000
England median annual salary £32,500 £39,475 £38,000
% change year-on-year -17.67% +3.88% -8.43%

All Quality Assurance and Compliance Skills
North of England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,858 4,090 2,754
As % of all permanent jobs advertised in the North of England 13.27% 22.89% 15.02%
Number of salaries quoted 1,328 1,164 1,690
10th Percentile £26,750 £30,500 £25,500
25th Percentile £34,750 £39,188 £32,500
Median annual salary (50th Percentile) £49,319 £50,000 £45,000
Median % change year-on-year -1.36% +11.11% -
75th Percentile £63,750 £64,000 £58,750
90th Percentile £83,750 £77,715 £70,000
England median annual salary £55,000 £57,500 £55,000
% change year-on-year -4.35% +4.55% -

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing SLA in the North of England.

Salary trend for SLA in the North of England

SLA
Salary Histogram in the North of England

Salary distribution for jobs citing SLA in the North of England over the 6 months to 2 March 2024.

Salary histogram for SLA in the North of England

SLA
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North of England region over the 6 months to 2 March 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -10 128 £29,500 -34.44% 65
Yorkshire +15 108 £32,250 -0.77% 44
North East +6 35 £32,750 -12.67% 14
SLA
England

SLA
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (20.66%) Microsoft Exchange
2 13 (4.80%) SharePoint
3 2 (0.74%) IIS
4 1 (0.37%) Apache
4 1 (0.37%) Confluence
4 1 (0.37%) OpenStack
4 1 (0.37%) WebSphere
Applications
1 48 (17.71%) Microsoft Office
2 14 (5.17%) Microsoft Excel
3 4 (1.48%) Microsoft PowerPoint
3 4 (1.48%) Spreadsheet
4 2 (0.74%) Trello
5 1 (0.37%) Microsoft Project
5 1 (0.37%) MS Visio
Business Applications
1 7 (2.58%) Infor SunSystems
1 7 (2.58%) iTrent
2 2 (0.74%) Oracle ERP
3 1 (0.37%) Dynamics NAV
3 1 (0.37%) SAP S/4HANA
3 1 (0.37%) SAP SD
3 1 (0.37%) SAP WM
Cloud Services
1 99 (36.53%) Microsoft 365
2 70 (25.83%) Azure
3 20 (7.38%) AWS
4 12 (4.43%) SaaS
5 10 (3.69%) GCP
6 6 (2.21%) Amazon CloudWatch
7 5 (1.85%) Amazon SQS
7 5 (1.85%) Cloud Computing
7 5 (1.85%) Entra ID
7 5 (1.85%) Google Workspace
7 5 (1.85%) IaaS
7 5 (1.85%) PaaS
8 2 (0.74%) Mimecast
8 2 (0.74%) SAP Commerce Cloud
8 2 (0.74%) WeChat
9 1 (0.37%) GitHub
9 1 (0.37%) OneDrive
9 1 (0.37%) OpenShift
9 1 (0.37%) Power Automate
9 1 (0.37%) Power Platform
Communications & Networking
1 34 (12.55%) Firewall
2 28 (10.33%) DNS
3 24 (8.86%) VPN
3 24 (8.86%) Wi-Fi
4 23 (8.49%) DHCP
5 22 (8.12%) SAN
6 21 (7.75%) LAN
7 20 (7.38%) VoIP
7 20 (7.38%) WAN
8 18 (6.64%) Wireless
9 15 (5.54%) NAS
10 11 (4.06%) Broadband
11 8 (2.95%) SD-WAN
11 8 (2.95%) TCP/IP
12 7 (2.58%) Internet
13 6 (2.21%) WLAN
14 5 (1.85%) ADSL
14 5 (1.85%) PBX
14 5 (1.85%) SSL
15 4 (1.48%) IP Telephony
Database & Business Intelligence
1 20 (7.38%) Amazon RDS
2 12 (4.43%) SQL Server
3 9 (3.32%) MySQL
4 7 (2.58%) BusinessObjects
5 5 (1.85%) Azure SQL Database
6 1 (0.37%) Crystal Reports
6 1 (0.37%) Oracle Database
6 1 (0.37%) Power BI
Development Applications
1 4 (1.48%) JIRA
1 4 (1.48%) Octopus Deploy
1 4 (1.48%) TeamCity
General
1 163 (60.15%) Social Skills
2 73 (26.94%) Finance
3 31 (11.44%) Analytical Skills
4 26 (9.59%) Retail
5 24 (8.86%) Organisational Skills
6 16 (5.90%) Public Sector
6 16 (5.90%) Telecoms
7 11 (4.06%) Law
7 11 (4.06%) Legal
8 10 (3.69%) Manufacturing
9 4 (1.48%) Inclusion and Diversity
10 3 (1.11%) Local Government
11 2 (0.74%) Documentation Skills
11 2 (0.74%) Marketing
11 2 (0.74%) Police
11 2 (0.74%) Presentation Skills
12 1 (0.37%) Back Office
12 1 (0.37%) Influencing Skills
12 1 (0.37%) Military
12 1 (0.37%) Pharmaceutical
Job Titles
1 60 (22.14%) Analyst
2 35 (12.92%) Lead
3 27 (9.96%) Service Analyst
4 26 (9.59%) Service Desk Analyst
4 26 (9.59%) Team Leader
5 23 (8.49%) IT Support
6 21 (7.75%) Support Engineer
7 20 (7.38%) Service Manager
7 20 (7.38%) Support Analyst
8 19 (7.01%) Infrastructure Engineer
9 14 (5.17%) IT Analyst
9 14 (5.17%) Senior
10 12 (4.43%) Field Engineer
10 12 (4.43%) Network Engineer
11 11 (4.06%) IT Engineer
11 11 (4.06%) Technical Support
12 10 (3.69%) 2nd Line Support
12 10 (3.69%) Head of IT
12 10 (3.69%) IT Manager
13 9 (3.32%) IT Services Manager
Libraries, Frameworks & Software Standards
1 6 (2.21%) .NET
2 5 (1.85%) .NET Framework
2 5 (1.85%) RabbitMQ
3 3 (1.11%) AngularJS
3 3 (1.11%) Node.js
3 3 (1.11%) React
4 1 (0.37%) BREW
4 1 (0.37%) EDI
4 1 (0.37%) JSON
4 1 (0.37%) Middleware
4 1 (0.37%) Web Services
4 1 (0.37%) XML
Miscellaneous
1 33 (12.18%) Management Information System
2 27 (9.96%) Driving Licence
3 26 (9.59%) Self-Motivation
4 10 (3.69%) Clustering
5 9 (3.32%) Onboarding
6 8 (2.95%) EPoS
7 7 (2.58%) Public Cloud
7 7 (2.58%) Video Conferencing
8 6 (2.21%) Data Centre
8 6 (2.21%) Renewable Energy
8 6 (2.21%) Team-Oriented Environment
9 5 (1.85%) Life Science
10 4 (1.48%) Private Cloud
10 4 (1.48%) Replication
11 3 (1.11%) Educational Technology
11 3 (1.11%) Housing Association
11 3 (1.11%) Product Ownership
12 2 (0.74%) Analytical Mindset
12 2 (0.74%) NHS
13 1 (0.37%) Security Operations Centre
Operating Systems
1 119 (43.91%) Windows
2 69 (25.46%) Windows Server
3 30 (11.07%) Windows Server 2012
4 28 (10.33%) Windows Server 2016
5 24 (8.86%) Windows 10
5 24 (8.86%) Windows Server 2019
6 13 (4.80%) Windows 7
7 11 (4.06%) Linux
7 11 (4.06%) Windows 8
8 6 (2.21%) Android
8 6 (2.21%) Apple iOS
9 4 (1.48%) Windows Server 2008
10 3 (1.11%) Unix
10 3 (1.11%) Windows Server 2003
11 2 (0.74%) Mac OS
Processes & Methodologies
1 126 (46.49%) Customer Service
2 112 (41.33%) Problem-Solving
3 97 (35.79%) ITIL
4 50 (18.45%) Customer Experience
5 44 (16.24%) Continuous Improvement
6 37 (13.65%) Infrastructure Engineering
7 36 (13.28%) Service Delivery
8 35 (12.92%) Service Management
9 33 (12.18%) Time Management
10 30 (11.07%) Disaster Recovery
11 22 (8.12%) Mentoring
12 21 (7.75%) Cybersecurity
12 21 (7.75%) Incident Management
13 20 (7.38%) Project Management
14 19 (7.01%) ITSM
15 18 (6.64%) Information Security
15 18 (6.64%) Remote Monitoring and Management
15 18 (6.64%) Root Cause Analysis
16 17 (6.27%) Change Management
16 17 (6.27%) High Availability
Programming Languages
1 20 (7.38%) SQL
2 9 (3.32%) Python
3 7 (2.58%) PowerShell
4 6 (2.21%) C#
5 3 (1.11%) Java
5 3 (1.11%) JavaScript
6 1 (0.37%) Bash
6 1 (0.37%) VB
Qualifications
1 31 (11.44%) Degree
2 23 (8.49%) Security Cleared
3 17 (6.27%) Azure Certification
4 12 (4.43%) Cisco Certification
5 11 (4.06%) CCNP
5 11 (4.06%) ITIL Certification
5 11 (4.06%) Microsoft Certification
5 11 (4.06%) SC Cleared
6 10 (3.69%) CCNA
7 8 (2.95%) Computer Science Degree
7 8 (2.95%) MCP
8 7 (2.58%) BPSS Clearance
9 5 (1.85%) DBS Check
10 4 (1.48%) ITIL Foundation Certificate
10 4 (1.48%) VMware Certified Professional (VCP)
11 3 (1.11%) DV Cleared
12 2 (0.74%) CISSP
13 1 (0.37%) HNC
13 1 (0.37%) HND
13 1 (0.37%) Network+ Certification
Quality Assurance & Compliance
1 12 (4.43%) Cyber Essentials
2 9 (3.32%) ISO/IEC 27001
3 8 (2.95%) PCI DSS
4 3 (1.11%) ISO 9001
4 3 (1.11%) QA
5 2 (0.74%) Disclosure Scotland
6 1 (0.37%) Cyber Essentials PLUS
6 1 (0.37%) FISMA
6 1 (0.37%) HIPAA
6 1 (0.37%) HITRUST
6 1 (0.37%) ISO/IEC 20000
6 1 (0.37%) NEBOSH
6 1 (0.37%) NIST
6 1 (0.37%) Sarbanes-Oxley
System Software
1 79 (29.15%) Active Directory
2 40 (14.76%) Hyper-V
3 34 (12.55%) VMware Infrastructure
4 11 (4.06%) Firmware
4 11 (4.06%) Virtual Machines
5 7 (2.58%) KVM
6 4 (1.48%) XenApp
6 4 (1.48%) XenDesktop
7 2 (0.74%) VMware ESXi
8 1 (0.37%) Docker
8 1 (0.37%) Lustre
8 1 (0.37%) Microsoft Virtual Server
8 1 (0.37%) Slurm Workload Manager
8 1 (0.37%) Virtual Desktop
8 1 (0.37%) Virtual Servers
8 1 (0.37%) vSphere
Systems Management
1 30 (11.07%) Microsoft Intune
2 16 (5.90%) SCOM
3 10 (3.69%) Failover Clustering
3 10 (3.69%) FortiGate
3 10 (3.69%) Microsoft Data Protection Manager
4 9 (3.32%) SCCM
5 7 (2.58%) Systems Management Server (SMS)
6 6 (2.21%) Grafana
7 5 (1.85%) Terraform
8 2 (0.74%) SmoothWall
9 1 (0.37%) Active Directory Federation Services
9 1 (0.37%) Cacti
9 1 (0.37%) Icinga
9 1 (0.37%) Kubernetes
9 1 (0.37%) NetBackup
9 1 (0.37%) Proxmox
9 1 (0.37%) WSUS
Vendors
1 120 (44.28%) Microsoft
2 51 (18.82%) VMware
3 26 (9.59%) Cisco
4 25 (9.23%) Citrix
5 20 (7.38%) Veeam
6 19 (7.01%) ServiceNow
7 17 (6.27%) Dell
8 16 (5.90%) Kaseya
9 11 (4.06%) SAP
10 10 (3.69%) Aruba
10 10 (3.69%) Barracuda Networks
10 10 (3.69%) Commvault
11 9 (3.32%) IBM
12 8 (2.95%) HP
13 7 (2.58%) Infor
13 7 (2.58%) Meraki
13 7 (2.58%) SolarWinds
14 6 (2.21%) Fortinet
14 6 (2.21%) Splunk
15 5 (1.85%) Rapid7