1st/2nd Line Service Desk Analyst Job Trends in the North West
1st/2nd Line Service Desk Analyst
England > North West
The median 1st/2nd Line Service Desk Analyst salary in the North West is £31,762 per year, according to job vacancies posted during the 6 months leading to 12 November 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 12 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 266 | - | 226 |
| Rank change year-on-year | - | - | -27 |
| Permanent 1st/2nd Line Service Desk Analyst jobs | 2 | 0 | 2 |
| As % of all permanent jobs in the North West | 0.016% | - | 0.029% |
| As % of the Job Titles category | 0.017% | - | 0.031% |
| Number of salaries quoted | 2 | 0 | 2 |
| 10th Percentile | - | - | - |
| 25th Percentile | £31,543 | - | £25,750 |
| Median annual salary (50th Percentile) | £31,762 | - | £26,500 |
| Median % change year-on-year | - | - | -5.36% |
| 75th Percentile | £31,980 | - | £27,250 |
| 90th Percentile | - | - | - |
| England median annual salary | £31,762 | £31,250 | £35,000 |
| % change year-on-year | +1.64% | -10.71% | +7.69% |
All Permanent IT Job Roles
North West
For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts in the North West matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.
| 6 months to 12 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent job adverts in the North West matching a recognised job title | 11,831 | 4,676 | 6,511 |
| % of permanent job adverts matching a recognised job title | 92.13% | 88.88% | 94.93% |
| Number of salaries quoted | 8,506 | 2,660 | 3,600 |
| 10th Percentile | £31,000 | £27,000 | £31,250 |
| 25th Percentile | £40,400 | £33,750 | £40,000 |
| Median annual salary (50th Percentile) | £55,000 | £49,500 | £50,000 |
| Median % change year-on-year | +11.11% | -1.00% | -9.09% |
| 75th Percentile | £75,000 | £65,000 | £65,000 |
| 90th Percentile | £90,000 | £80,000 | £77,500 |
| England median annual salary | £60,000 | £53,000 | £57,500 |
| % change year-on-year | +13.21% | -7.83% | -4.17% |
1st/2nd Line Service Desk Analyst Job Vacancy Trend in the North West
Historical trend showing the proportion of permanent 1st/2nd Line Service Desk Analyst job postings relative to all permanent IT jobs advertised in the North West.
1st/2nd Line Service Desk Analyst Salary Trend in the North West
Salary distribution trend for 1st/2nd Line Service Desk Analyst job vacancies in the North West.
1st/2nd Line Service Desk Analyst Job Locations in the North West
The table below looks at the demand and provides a guide to the median salaries quoted in 1st/2nd Line Service Desk Analyst jobs within the North West region over the 6 months to 12 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Lancashire | - | 2 | £31,762 | - | |
| 1st/2nd Line Service Desk Analyst England |
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1st/2nd Line Service Desk Analyst Skill Set Top 6 Co-Occurring Skills & Capabilities in the North West
For the 6 months to 12 November 2026, 1st/2nd Line Service Desk Analyst job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent 1st/2nd Line Service Desk Analyst job ads across the North West region.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | DBS Check | 100.0% | 2 |
| 1 | ITSM | 100.0% | 2 |
| 1 | Mathematics | 100.0% | 2 |
| 1 | Microsoft | 100.0% | 2 |
| 1 | Problem-Solving | 100.0% | 2 |
| 1 | Service Management | 100.0% | 2 |
1st/2nd Line Service Desk Analyst Skill Set Co-Occurring Skills & Capabilities in the North West by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | 1st/2nd Line Support Analyst | 100.0% | 2 |
| 1 | IT Support Analyst | 100.0% | 2 |
| 1 | Service Desk Support Analyst | 100.0% | 2 |