Period
to 23 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 May 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > North West
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 103 120 91
Rank change year-on-year +17 -29 +10
Permanent jobs citing Service Management 385 325 339
As % of all permanent IT jobs advertised in the North West 3.16% 2.63% 3.04%
As % of the Processes & Methodologies category 3.44% 2.88% 3.39%
Number of salaries quoted 267 242 246
North West median annual salary £42,500 £44,000 £42,500
Median salary % change year-on-year -3.41% +3.53% -
10th Percentile £22,300 £21,550 £25,250
90th Percentile £66,250 £68,750 £65,000
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,207 11,304 9,991
As % of all permanent IT jobs advertised in the North West 91.89% 91.51% 89.71%
Number of salaries quoted 8,983 9,356 8,360
North West median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - -
10th Percentile £27,000 £26,000 £24,000
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the North West.

Salary trend for Service Management in the North West

Service Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Management in the North West over the 6 months to 23 May 2018.

Salary histogram for Service Management in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +13 177 £42,500 +6.25% 25
Cheshire -4 155 £50,750 +12.78% 8
Merseyside +3 23 £31,000 -50.40% 4
Lancashire +14 18 £35,000 -22.22%
Cumbria -7 7 £45,000 -
Service Management
England

For the 6 months to 23 May 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Management.

1 248 (64.42%) ITIL
2 104 (27.01%) Finance
3 92 (23.90%) Service Delivery
4 91 (23.64%) Windows
5 89 (23.12%) Microsoft
6 84 (21.82%) Agile Software Development
7 77 (20.00%) Change Management
8 76 (19.74%) Active Directory
9 72 (18.70%) Project Management
10 69 (17.92%) Cisco
10 69 (17.92%) Problem Management
11 64 (16.62%) Incident Management
11 64 (16.62%) ITSM
12 62 (16.10%) Problem-Solving
13 61 (15.84%) SQL
14 58 (15.06%) Banking
15 56 (14.55%) ITIL V3
16 51 (13.25%) SLA
17 50 (12.99%) Risk Management
17 50 (12.99%) Windows Server
18 47 (12.21%) Statistics
19 46 (11.95%) PRINCE2
20 45 (11.69%) Configuration Management
21 43 (11.17%) SQL Server
22 42 (10.91%) CRM
22 42 (10.91%) Microsoft Certification
22 42 (10.91%) Telecoms
22 42 (10.91%) Law
23 41 (10.65%) Management Information System
24 39 (10.13%) Analytical Skills

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (5.71%) IIS
2 19 (4.94%) MS Exchange
3 18 (4.68%) Skype for Business
4 17 (4.42%) SharePoint
5 16 (4.16%) Exchange Server 2013
6 8 (2.08%) Exchange Server 2010
7 7 (1.82%) JBoss
8 5 (1.30%) Exchange Server 2007
8 5 (1.30%) SharePoint Server
9 4 (1.04%) CICS
9 4 (1.04%) LiveCycle
10 3 (0.78%) Confluence
10 3 (0.78%) IBM Notes
11 2 (0.52%) Elasticsearch
11 2 (0.52%) Oracle Application Server
11 2 (0.52%) Oracle Workflow
11 2 (0.52%) SharePoint 2013
11 2 (0.52%) WebSphere
12 1 (0.26%) BizTalk Server
12 1 (0.26%) Tomcat
Applications
1 22 (5.71%) Microsoft Office
2 12 (3.12%) Microsoft Excel
3 7 (1.82%) Microsoft PowerPoint
4 2 (0.52%) Microsoft Project
4 2 (0.52%) MS Visio
Business Applications
1 16 (4.16%) Elite 3E
2 15 (3.90%) Workfront
3 6 (1.56%) SAP BPC
4 5 (1.30%) Dynamics CRM
5 1 (0.26%) Cognos Business Intelligence
Cloud Services
1 33 (8.57%) Office 365
2 28 (7.27%) Microsoft Azure
3 16 (4.16%) IaaS
4 12 (3.12%) Amazon AWS
5 10 (2.60%) PaaS
6 4 (1.04%) SaaS
7 1 (0.26%) G Suite
7 1 (0.26%) OpenShift
Communications & Networking
1 29 (7.53%) Firewall
2 26 (6.75%) WAN
3 19 (4.94%) LAN
4 18 (4.68%) Broadband
4 18 (4.68%) DNS
5 14 (3.64%) DHCP
6 12 (3.12%) TCP/IP
7 10 (2.60%) Skype
7 10 (2.60%) VPN
8 8 (2.08%) VLAN
8 8 (2.08%) Wireless
9 7 (1.82%) xDSL
10 6 (1.56%) Ethernet
10 6 (1.56%) IP Telephony
10 6 (1.56%) MPLS
11 5 (1.30%) Internet
12 4 (1.04%) Intrusion Detection
12 4 (1.04%) SAN
12 4 (1.04%) SSL
12 4 (1.04%) WLAN
Database & Business Intelligence
1 43 (11.17%) SQL Server
2 24 (6.23%) SQL Server Reporting Services
3 19 (4.94%) Data Warehouse
4 13 (3.38%) Relational Database
5 11 (2.86%) SQL Server Integration Services
6 8 (2.08%) DTS
6 8 (2.08%) SQL Server 2005
7 5 (1.30%) DB2
7 5 (1.30%) Enterprise Data Warehouse
7 5 (1.30%) NoSQL
7 5 (1.30%) SQL Server 2008
8 3 (0.78%) Big Data
8 3 (0.78%) Hadoop
8 3 (0.78%) MongoDB
9 2 (0.52%) MySQL
9 2 (0.52%) Oracle Database
9 2 (0.52%) SQL Server Analysis Services
10 1 (0.26%) RDBMS
10 1 (0.26%) SQL Server 2012
10 1 (0.26%) SQL Server 2014
Development Applications
1 19 (4.94%) JIRA
2 4 (1.04%) Jenkins
2 4 (1.04%) Team Foundation Server
3 3 (0.78%) Git (software)
3 3 (0.78%) Subversion
3 3 (0.78%) Visual Studio
4 2 (0.52%) Jasmine
4 2 (0.52%) SQL Server Management Studio (SSMS)
5 1 (0.26%) ClearCase
5 1 (0.26%) CruiseControl
5 1 (0.26%) Hudson
5 1 (0.26%) ReSharper
5 1 (0.26%) SonarQube
General
1 104 (27.01%) Finance
2 58 (15.06%) Banking
3 42 (10.91%) Law
3 42 (10.91%) Telecoms
4 32 (8.31%) Investment Banking
5 19 (4.94%) Retail
6 11 (2.86%) Billing
7 9 (2.34%) Marketing
7 9 (2.34%) Retail Banking
8 8 (2.08%) Advertising
9 5 (1.30%) Legal
10 4 (1.04%) Manufacturing
11 2 (0.52%) German Language
11 2 (0.52%) Local Government
11 2 (0.52%) Publishing
12 1 (0.26%) Aerospace
12 1 (0.26%) Financial Institution
12 1 (0.26%) Military
Job Titles
1 69 (17.92%) Analyst
2 55 (14.29%) Service Analyst
3 39 (10.13%) Developer
4 37 (9.61%) Service Manager
5 36 (9.35%) Service Desk Analyst
6 34 (8.83%) Architect
7 24 (6.23%) Applications Support
8 22 (5.71%) 1st Line Service Desk Analyst
9 21 (5.45%) Support Engineer
10 20 (5.19%) Telecoms Analyst
11 18 (4.68%) 2nd Line Support
11 18 (4.68%) Support Analyst
12 16 (4.16%) IT Analyst
12 16 (4.16%) Service Architect
13 15 (3.90%) Applications Developer
13 15 (3.90%) Delivery Manager
13 15 (3.90%) IT Support
14 12 (3.12%) Programme Manager
15 11 (2.86%) Team Leader
15 11 (2.86%) Transition Manager
Libraries, Frameworks & Software Standards
1 25 (6.49%) Web Services
2 22 (5.71%) .NET
3 19 (4.94%) .NET Framework
4 15 (3.90%) XML
5 10 (2.60%) HTML
5 10 (2.60%) REST
6 9 (2.34%) OAuth
7 8 (2.08%) J2EE
7 8 (2.08%) JSP
8 7 (1.82%) Hibernate
9 6 (1.56%) Ajax
9 6 (1.56%) Elastic Stack
10 5 (1.30%) AngularJS
10 5 (1.30%) XML Schema
11 4 (1.04%) LDAP
12 3 (0.78%) jQuery
12 3 (0.78%) Middleware
12 3 (0.78%) SOAP
13 2 (0.52%) JSON
13 2 (0.52%) Spring
Miscellaneous
1 41 (10.65%) Management Information System
2 39 (10.13%) Analytical Skills
3 20 (5.19%) Computer Science
4 15 (3.90%) CMDB
4 15 (3.90%) Data Centre
5 14 (3.64%) Self-Motivation
6 12 (3.12%) PMI
6 12 (3.12%) Smart Meter
7 9 (2.34%) Virtual Team
8 7 (1.82%) Driving Licence
9 6 (1.56%) Greenfield Project
9 6 (1.56%) User Experience
10 4 (1.04%) Mainframe
10 4 (1.04%) Private Cloud
10 4 (1.04%) Video Conferencing
10 4 (1.04%) Video\Live Streaming
11 2 (0.52%) Life Science
11 2 (0.52%) Taxonomies
12 1 (0.26%) Data Protection Act
12 1 (0.26%) Smartphone
Operating Systems
1 91 (23.64%) Windows
2 50 (12.99%) Windows Server
3 22 (5.71%) Linux
4 21 (5.45%) Windows Server 2012
5 17 (4.42%) Windows 7
6 16 (4.16%) Windows Server 2008
7 15 (3.90%) Windows 10
8 10 (2.60%) Apple iOS
9 9 (2.34%) Android
9 9 (2.34%) Unix
10 2 (0.52%) Red Hat Enterprise Linux
11 1 (0.26%) AIX
11 1 (0.26%) HPUX
11 1 (0.26%) Mac OS
11 1 (0.26%) SUSE
11 1 (0.26%) Windows Mobile
11 1 (0.26%) Windows Vista
11 1 (0.26%) Windows XP
Processes & Methodologies
1 248 (64.42%) ITIL
2 92 (23.90%) Service Delivery
3 84 (21.82%) Agile Software Development
4 77 (20.00%) Change Management
5 72 (18.70%) Project Management
6 69 (17.92%) Problem Management
7 64 (16.62%) Incident Management
7 64 (16.62%) ITSM
8 62 (16.10%) Problem-Solving
9 56 (14.55%) ITIL V3
10 50 (12.99%) Risk Management
11 47 (12.21%) Statistics
12 46 (11.95%) PRINCE2
13 45 (11.69%) Configuration Management
14 42 (10.91%) CRM
15 36 (9.35%) Service Design
16 34 (8.83%) Stakeholder Management
17 32 (8.31%) DevOps
17 32 (8.31%) Wealth Management
18 28 (7.27%) Continuous Improvement
Programming Languages
1 61 (15.84%) SQL
2 34 (8.83%) T-SQL
3 22 (5.71%) Java
4 21 (5.45%) VBA
5 15 (3.90%) JavaScript
6 9 (2.34%) PHP
7 4 (1.04%) C
7 4 (1.04%) C#
7 4 (1.04%) COBOL
7 4 (1.04%) PowerShell
8 2 (0.52%) ES6
8 2 (0.52%) Go
8 2 (0.52%) Python
8 2 (0.52%) Ruby
8 2 (0.52%) Shell Script
9 1 (0.26%) Assembly Language
9 1 (0.26%) C++
9 1 (0.26%) PL/SQL
9 1 (0.26%) VB.NET
9 1 (0.26%) VBScript
Qualifications
1 42 (10.91%) Microsoft Certification
2 36 (9.35%) MCSA
3 35 (9.09%) Cisco Certification
4 34 (8.83%) MCP
5 33 (8.57%) CCNA
6 27 (7.01%) MCSE
7 26 (6.75%) Degree
7 26 (6.75%) ITIL Certification
8 22 (5.71%) Network+ Certification
9 15 (3.90%) Security Cleared
10 12 (3.12%) PMI Certification
11 10 (2.60%) TOGAF Certification
12 9 (2.34%) ISEB
13 8 (2.08%) ISEB Practitioner
13 8 (2.08%) PRINCE2 Practitioner
14 7 (1.82%) MCITP
14 7 (1.82%) MCTS
14 7 (1.82%) SC Cleared
15 5 (1.30%) HNC
16 3 (0.78%) CISSP
Quality Assurance & Compliance
1 51 (13.25%) SLA
2 17 (4.42%) ISO/IEC 20000
3 16 (4.16%) ISO/IEC 27001
4 15 (3.90%) ISO 9001
5 11 (2.86%) Data Quality
6 9 (2.34%) PCI DSS
7 8 (2.08%) PMO
8 4 (1.04%) QA
9 2 (0.52%) PMBOK
10 1 (0.26%) COBIT
System Software
1 76 (19.74%) Active Directory
2 20 (5.19%) VMware Infrastructure
3 13 (3.38%) Hyper-V
4 5 (1.30%) Virtual Machines
5 2 (0.52%) BitLocker
5 2 (0.52%) XenApp
6 1 (0.26%) Docker
6 1 (0.26%) Snort
Systems Management
1 24 (6.23%) SCCM
2 8 (2.08%) FortiGate
2 8 (2.08%) Tivoli Storage Manager
3 5 (1.30%) SCVMM
4 4 (1.04%) Opscode Chef
4 4 (1.04%) Puppet
5 3 (0.78%) Single Sign-On
5 3 (0.78%) Systems Management Server (SMS)
6 2 (0.52%) Ansible
6 2 (0.52%) Kibana
6 2 (0.52%) logstash
7 1 (0.26%) Backup Exec
7 1 (0.26%) Forefront Identity Manager
7 1 (0.26%) HP ALM
7 1 (0.26%) Netcool
7 1 (0.26%) Netcool/OMNIbus
7 1 (0.26%) SCOM
7 1 (0.26%) Tivoli
7 1 (0.26%) Trend Micro Deep Security
7 1 (0.26%) WMI
Vendors
1 89 (23.12%) Microsoft
2 69 (17.92%) Cisco
3 38 (9.87%) VMware
4 29 (7.53%) Oracle
5 28 (7.27%) Citrix
6 24 (6.23%) SAP
7 22 (5.71%) Fortinet
7 22 (5.71%) Huawei
7 22 (5.71%) ServiceNow
8 16 (4.16%) Intapp
8 16 (4.16%) Reuters
9 14 (3.64%) Capita
10 11 (2.86%) HP
10 11 (2.86%) Salesforce.com
11 9 (2.34%) Remedy
12 8 (2.08%) Intel
12 8 (2.08%) Juniper
12 8 (2.08%) ProCurve
12 8 (2.08%) Sophos
13 6 (1.56%) Ivanti