Period
to 25 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > North West
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 93 95 80
Rank change year-on-year +2 -15 +20
Permanent jobs citing Service Management 413 390 403
As % of all permanent IT jobs advertised in the North West 3.27% 3.17% 3.36%
As % of the Processes & Methodologies category 3.60% 3.50% 3.78%
Number of salaries quoted 295 306 272
North West median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £23,850 £23,250 £22,500
90th Percentile £66,500 £66,093 £59,892
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,478 11,141 10,660
As % of all permanent IT jobs advertised in the North West 90.94% 90.53% 88.89%
Number of salaries quoted 9,213 9,271 8,845
North West median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - -
10th Percentile £27,264 £26,000 £24,250
90th Percentile £66,250 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the North West.

Salary trend for Service Management in the North West

Service Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Management in the North West over the 6 months to 25 February 2018.

Salary histogram for Service Management in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 6 months to 25 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +10 193 £42,500 -3.41% 23
Cheshire -11 158 £50,000 +11.11% 23
Merseyside -5 37 £27,800 -45.49% 4
Lancashire +5 19 £32,500 -27.78% 6
Cumbria - 6 £45,000 -
Service Management
England

For the 6 months to 25 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Management.

1 259 (62.71%) ITIL
2 120 (29.06%) Agile Software Development
3 119 (28.81%) Finance
4 112 (27.12%) Service Delivery
5 102 (24.70%) Windows
6 91 (22.03%) Microsoft
7 83 (20.10%) Project Management
8 63 (15.25%) ITSM
8 63 (15.25%) Active Directory
9 58 (14.04%) Banking
10 56 (13.56%) Incident Management
11 55 (13.32%) Problem Management
11 55 (13.32%) PRINCE2
11 55 (13.32%) ITIL V3
11 55 (13.32%) Windows Server
12 52 (12.59%) SLA
12 52 (12.59%) Degree
13 49 (11.86%) Oracle
13 49 (11.86%) Change Management
13 49 (11.86%) Management Information System
14 48 (11.62%) Risk Management
15 47 (11.38%) SQL Server
16 46 (11.14%) Service Design
17 45 (10.90%) SQL
18 43 (10.41%) Law
19 42 (10.17%) Stakeholder Management
19 42 (10.17%) Information Security
19 42 (10.17%) Configuration Management
20 39 (9.44%) Cisco
21 37 (8.96%) Microsoft Certification

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (5.33%) SharePoint
2 20 (4.84%) MS Exchange
3 19 (4.60%) JBoss
4 17 (4.12%) Exchange Server 2013
4 17 (4.12%) Skype for Business
5 15 (3.63%) CICS
5 15 (3.63%) IIS
6 12 (2.91%) Exchange Server 2010
7 7 (1.69%) Oracle Application Server
8 6 (1.45%) WebSphere
9 5 (1.21%) Oracle Workflow
9 5 (1.21%) SAS
10 4 (0.97%) Drupal
10 4 (0.97%) IBM Notes
10 4 (0.97%) SharePoint Server
10 4 (0.97%) Tomcat
10 4 (0.97%) WebLogic
11 3 (0.73%) CMS
11 3 (0.73%) K2 blackpearl
12 2 (0.48%) SharePoint 2013
Applications
1 23 (5.57%) Microsoft Office
2 4 (0.97%) Microsoft Excel
2 4 (0.97%) Microsoft PowerPoint
2 4 (0.97%) Microsoft Project
3 3 (0.73%) Camtasia
4 1 (0.24%) Photoshop
Business Applications
1 9 (2.18%) Elite 3E
2 8 (1.94%) Workfront
3 6 (1.45%) Dynamics AX
4 3 (0.73%) Visualfiles
5 2 (0.48%) Dynamics CRM
6 1 (0.24%) Cognos Business Intelligence
6 1 (0.24%) Oracle ERP
6 1 (0.24%) Remedy ITSM
Cloud Services
1 36 (8.72%) Office 365
2 21 (5.08%) Microsoft Azure
3 17 (4.12%) Amazon AWS
4 10 (2.42%) IaaS
5 8 (1.94%) PaaS
6 5 (1.21%) SaaS
7 1 (0.24%) Cloud Computing
7 1 (0.24%) OpenShift
Communications & Networking
1 33 (7.99%) Firewall
2 29 (7.02%) WAN
3 22 (5.33%) VPN
4 20 (4.84%) LAN
5 19 (4.60%) Broadband
6 14 (3.39%) DNS
7 11 (2.66%) DHCP
7 11 (2.66%) MPLS
7 11 (2.66%) VoIP
8 10 (2.42%) Network Security
9 9 (2.18%) BGP
9 9 (2.18%) EIGRP
9 9 (2.18%) Internet
9 9 (2.18%) OSPF
9 9 (2.18%) xDSL
10 8 (1.94%) VLAN
11 7 (1.69%) Wireless
12 5 (1.21%) TCP/IP
12 5 (1.21%) VPLS
12 5 (1.21%) Wi-Fi
Database & Business Intelligence
1 47 (11.38%) SQL Server
2 17 (4.12%) DB2
3 14 (3.39%) SQL Server Reporting Services
4 12 (2.91%) SQL Server Integration Services
5 10 (2.42%) Data Warehouse
6 8 (1.94%) DTS
6 8 (1.94%) SQL Server 2005
7 7 (1.69%) IMS/DB
8 6 (1.45%) GIS
9 4 (0.97%) PostgreSQL
9 4 (0.97%) Power BI
9 4 (0.97%) Relational Database
9 4 (0.97%) SQL Server 2012
9 4 (0.97%) SQL Server 2014
10 3 (0.73%) MySQL
11 2 (0.48%) Enterprise Data Warehouse
11 2 (0.48%) SQL Server 2008
12 1 (0.24%) Oracle Database
Development Applications
1 10 (2.42%) JIRA
2 5 (1.21%) Subversion
2 5 (1.21%) Team Foundation Server
3 4 (0.97%) ClearCase
4 3 (0.73%) Visual Studio
5 1 (0.24%) CruiseControl
5 1 (0.24%) Git (software)
5 1 (0.24%) gulp
5 1 (0.24%) Jenkins
5 1 (0.24%) JUnit
5 1 (0.24%) ReSharper
5 1 (0.24%) SonarQube
General
1 119 (28.81%) Finance
2 58 (14.04%) Banking
3 43 (10.41%) Law
4 34 (8.23%) Investment Banking
5 23 (5.57%) Telecoms
6 12 (2.91%) Retail
7 9 (2.18%) Legal
7 9 (2.18%) Marketing
8 8 (1.94%) Advertising
8 8 (1.94%) Billing
9 5 (1.21%) Back Office
9 5 (1.21%) Retail Banking
10 4 (0.97%) Manufacturing
11 3 (0.73%) German Language
12 2 (0.48%) Local Government
13 1 (0.24%) Aerospace
13 1 (0.24%) Financial Institution
13 1 (0.24%) Military
Job Titles
1 64 (15.50%) Analyst
2 54 (13.08%) Architect
3 45 (10.90%) Service Analyst
4 40 (9.69%) Developer
5 33 (7.99%) Service Manager
6 29 (7.02%) Applications Support
6 29 (7.02%) Service Architect
7 26 (6.30%) Support Engineer
8 22 (5.33%) Consultant
9 20 (4.84%) 2nd Line Support
9 20 (4.84%) Support Analyst
10 18 (4.36%) Delivery Manager
10 18 (4.36%) IT Support
10 18 (4.36%) Service Desk Analyst
11 16 (3.87%) Management Consultant
11 16 (3.87%) Service Design Architect
11 16 (3.87%) Service Management Consultant
12 15 (3.63%) IT Manager
12 15 (3.63%) Java Developer
12 15 (3.63%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 34 (8.23%) Web Services
2 22 (5.33%) JSP
3 21 (5.08%) .NET
3 21 (5.08%) J2EE
4 18 (4.36%) Hibernate
5 17 (4.12%) XML
6 14 (3.39%) .NET Framework
6 14 (3.39%) Ajax
7 12 (2.91%) HTML
8 11 (2.66%) REST
9 8 (1.94%) OAuth
10 6 (1.45%) JMS
11 4 (0.97%) AngularJS
11 4 (0.97%) EJB
11 4 (0.97%) Elastic Stack
11 4 (0.97%) JSON
11 4 (0.97%) Servlets
11 4 (0.97%) Struts
11 4 (0.97%) WSDL
11 4 (0.97%) XSD
Miscellaneous
1 49 (11.86%) Management Information System
2 36 (8.72%) Analytical Skills
3 28 (6.78%) Computer Science
4 22 (5.33%) PMI
5 13 (3.15%) Driving Licence
6 12 (2.91%) Mainframe
7 10 (2.42%) CMDB
8 6 (1.45%) Smart Meter
9 5 (1.21%) Distributed Denial-of-Service
10 4 (0.97%) Data Centre
10 4 (0.97%) Greenfield Project
10 4 (0.97%) Private Cloud
10 4 (0.97%) Taxonomies
10 4 (0.97%) Virtual Team
11 3 (0.73%) Life Science
12 2 (0.48%) Mobile App
13 1 (0.24%) BYOD
13 1 (0.24%) Enterprise Software
13 1 (0.24%) Smart Energy
13 1 (0.24%) Social Media
Operating Systems
1 102 (24.70%) Windows
2 55 (13.32%) Windows Server
3 25 (6.05%) Linux
3 25 (6.05%) Windows Server 2012
4 21 (5.08%) Windows 7
5 20 (4.84%) Windows Server 2008
6 13 (3.15%) Unix
6 13 (3.15%) Windows 10
7 9 (2.18%) Apple iOS
8 8 (1.94%) Android
9 4 (0.97%) HPUX
10 3 (0.73%) Windows Server 2003
11 2 (0.48%) AIX
12 1 (0.24%) Windows Mobile
12 1 (0.24%) Windows XP
Processes & Methodologies
1 259 (62.71%) ITIL
2 120 (29.06%) Agile Software Development
3 112 (27.12%) Service Delivery
4 83 (20.10%) Project Management
5 63 (15.25%) ITSM
6 56 (13.56%) Incident Management
7 55 (13.32%) ITIL V3
7 55 (13.32%) PRINCE2
7 55 (13.32%) Problem Management
8 49 (11.86%) Change Management
9 48 (11.62%) Risk Management
10 46 (11.14%) Service Design
11 42 (10.17%) Configuration Management
11 42 (10.17%) Information Security
11 42 (10.17%) Stakeholder Management
12 36 (8.72%) Customer Requirements
12 36 (8.72%) DevOps
13 33 (7.99%) Wealth Management
14 32 (7.75%) People Management
14 32 (7.75%) Waterfall
Programming Languages
1 45 (10.90%) SQL
2 33 (7.99%) Java
3 25 (6.05%) JavaScript
4 22 (5.33%) T-SQL
5 15 (3.63%) PHP
6 14 (3.39%) COBOL
6 14 (3.39%) VBA
7 7 (1.69%) C
8 5 (1.21%) PowerShell
9 4 (0.97%) Assembly Language
9 4 (0.97%) C#
10 3 (0.73%) Python
11 2 (0.48%) Bash Shell
11 2 (0.48%) PL/SQL
12 1 (0.24%) Groovy
12 1 (0.24%) Perl
12 1 (0.24%) Shell Script
12 1 (0.24%) VB.NET
12 1 (0.24%) VBScript
12 1 (0.24%) XPath
Qualifications
1 52 (12.59%) Degree
2 37 (8.96%) Microsoft Certification
3 34 (8.23%) ITIL Certification
4 23 (5.57%) MCSA
5 22 (5.33%) PMI Certification
5 22 (5.33%) Security Cleared
6 19 (4.60%) MCP
6 19 (4.60%) MCSE
7 16 (3.87%) Cisco Certification
8 12 (2.91%) CCNA
8 12 (2.91%) SC Cleared
9 11 (2.66%) Computer Science Degree
10 9 (2.18%) Master's Degree
10 9 (2.18%) MCPD
10 9 (2.18%) MCSD
11 7 (1.69%) CISSP
11 7 (1.69%) PMP
12 6 (1.45%) APMG
13 5 (1.21%) MCITP
14 4 (0.97%) MCTS
Quality Assurance & Compliance
1 52 (12.59%) SLA
2 16 (3.87%) ISO/IEC 27001
3 15 (3.63%) ISO/IEC 20000
4 14 (3.39%) Data Quality
5 13 (3.15%) PCI DSS
6 12 (2.91%) ISO 9001
7 10 (2.42%) COBIT
8 6 (1.45%) PMBOK
9 3 (0.73%) PMO
9 3 (0.73%) QA
10 2 (0.48%) COSO
10 2 (0.48%) ISO/IEC 15288
11 1 (0.24%) Sarbanes-Oxley
System Software
1 63 (15.25%) Active Directory
2 14 (3.39%) VMware Infrastructure
3 12 (2.91%) Hyper-V
4 4 (0.97%) Snort
4 4 (0.97%) XenApp
5 2 (0.48%) Virtual Machines
6 1 (0.24%) BitLocker
6 1 (0.24%) Docker
Systems Management
1 19 (4.60%) SCCM
2 8 (1.94%) FortiGate
2 8 (1.94%) Tivoli Storage Manager
3 4 (0.97%) Puppet
3 4 (0.97%) Systems Management Server (SMS)
3 4 (0.97%) Trend Micro Deep Security
4 3 (0.73%) SCOM
4 3 (0.73%) WMI
5 2 (0.48%) HP ALM
5 2 (0.48%) Opscode Chef
5 2 (0.48%) SCVMM
5 2 (0.48%) Single Sign-On
6 1 (0.24%) Netcool
6 1 (0.24%) Netcool/OMNIbus
6 1 (0.24%) Tivoli
6 1 (0.24%) Tivoli Monitoring
Vendors
1 91 (22.03%) Microsoft
2 49 (11.86%) Oracle
3 39 (9.44%) Cisco
4 29 (7.02%) VMware
5 22 (5.33%) Citrix
6 20 (4.84%) ServiceNow
7 14 (3.39%) HP
7 14 (3.39%) Remedy
8 13 (3.15%) Juniper
9 12 (2.91%) Capita
10 11 (2.66%) Google
10 11 (2.66%) SAP
11 9 (2.18%) Intapp
11 9 (2.18%) Reuters
11 9 (2.18%) Salesforce.com
11 9 (2.18%) SolarWinds
12 8 (1.94%) Intel
12 8 (1.94%) ProCurve
12 8 (1.94%) Sophos
13 7 (1.69%) IBM