Period
to 19 July 2019

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 July 2019 with a comparison to the same period in the previous 2 years.

Service Management
England > North West
6 months to
19 Jul 2019
Same period 2018 Same period 2017
Rank 108 100 131
Rank change year-on-year -8 +31 -36
Permanent jobs citing Service Management 309 385 321
As % of all permanent IT jobs advertised in the North West 2.93% 3.10% 2.45%
As % of the Processes & Methodologies category 3.12% 3.37% 2.66%
Number of salaries quoted 231 261 208
North West median annual salary £47,250 £42,500 £45,000
Median salary % change year-on-year +11.18% -5.56% -
10th Percentile £24,000 £20,250 £21,250
90th Percentile £75,000 £65,000 £73,625
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 9,899 11,438 12,076
As % of all permanent IT jobs advertised in the North West 93.71% 91.96% 92.04%
Number of salaries quoted 7,306 9,239 9,836
North West median annual salary £45,000 £44,000 £41,000
Median salary % change year-on-year +2.27% +7.32% +2.50%
10th Percentile £27,000 £26,250 £26,250
90th Percentile £70,000 £66,250 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +2.04%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the North West.

Salary trend for Service Management in the North West

Service Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Management in the North West over the 6 months to 19 July 2019.

Salary histogram for Service Management in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 6 months to 19 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +6 180 £45,000 +12.50% 39
Cheshire -30 59 £52,500 +5.00% 9
Lancashire +7 36 £44,624 -0.84% 5
Merseyside -2 26 £39,000 +25.81% 6
Cumbria 0 1 - - 2
Service Management
England

For the 6 months to 19 July 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Management.

1 213 (68.93%) ITIL
2 102 (33.01%) ITSM
3 79 (25.57%) Service Delivery
4 73 (23.62%) Microsoft
5 70 (22.65%) Windows
6 66 (21.36%) Agile Software Development
7 58 (18.77%) Stakeholder Management
7 58 (18.77%) Mentoring
8 57 (18.45%) Active Directory
9 55 (17.80%) SLA
10 54 (17.48%) Finance
11 49 (15.86%) Change Management
11 49 (15.86%) Coaching
11 49 (15.86%) Problem-Solving
12 45 (14.56%) Office 365
13 44 (14.24%) Problem Management
14 39 (12.62%) Analytical Skills
15 37 (11.97%) Windows 10
16 35 (11.33%) ITIL V3
17 33 (10.68%) SQL
17 33 (10.68%) Incident Management
18 32 (10.36%) Continuous Improvement
19 30 (9.71%) Microsoft Azure
20 29 (9.39%) Project Management
21 28 (9.06%) ITIL Certification
21 28 (9.06%) Microsoft Office
21 28 (9.06%) Microsoft Excel
21 28 (9.06%) VMware
22 27 (8.74%) Retail
23 25 (8.09%) DNS

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (4.85%) Skype for Business
2 13 (4.21%) SharePoint
3 9 (2.91%) MS Exchange
4 5 (1.62%) Exchange Server 2010
5 3 (0.97%) Confluence
6 2 (0.65%) Blackberry Enterprise Server
6 2 (0.65%) Exchange Server 2013
6 2 (0.65%) WebSphere
7 1 (0.32%) WordPress
Applications
1 28 (9.06%) Microsoft Excel
1 28 (9.06%) Microsoft Office
2 9 (2.91%) Microsoft PowerPoint
3 4 (1.29%) MS Visio
4 2 (0.65%) Microsoft Project
5 1 (0.32%) Acrobat
Business Applications
1 7 (2.27%) Remedy ITSM
2 1 (0.32%) Dynamics AX
2 1 (0.32%) Dynamics CRM
2 1 (0.32%) Primavera
Cloud Services
1 45 (14.56%) Office 365
2 30 (9.71%) Microsoft Azure
3 17 (5.50%) IaaS
4 11 (3.56%) SaaS
5 10 (3.24%) PaaS
6 7 (2.27%) Power Platform
7 6 (1.94%) Amazon AWS
7 6 (1.94%) Azure Active Directory
8 5 (1.62%) Cloud Computing
9 1 (0.32%) Dropbox
9 1 (0.32%) G Suite
9 1 (0.32%) Slack
9 1 (0.32%) Yammer
Communications & Networking
1 25 (8.09%) DNS
2 24 (7.77%) DHCP
3 18 (5.83%) TCP/IP
4 15 (4.85%) Broadband
4 15 (4.85%) Skype
4 15 (4.85%) Wireless
5 13 (4.21%) Firewall
6 12 (3.88%) Intranet
7 11 (3.56%) WAN
8 10 (3.24%) VPN
9 8 (2.59%) Cisco IPT
9 8 (2.59%) IP Telephony
9 8 (2.59%) LAN
10 7 (2.27%) Network Security
11 5 (1.62%) Intrusion Detection
12 4 (1.29%) MPLS
12 4 (1.29%) Remote Desktop
12 4 (1.29%) SAN
12 4 (1.29%) Telnet
13 3 (0.97%) Unified Communications
Database & Business Intelligence
1 13 (4.21%) SQL Server
2 7 (2.27%) DB2
2 7 (2.27%) Power BI
3 6 (1.94%) MongoDB
3 6 (1.94%) MS Access
3 6 (1.94%) Oracle Reports
4 2 (0.65%) GIS
4 2 (0.65%) Relational Database
5 1 (0.32%) SQL Server Reporting Services
Development Applications
1 7 (2.27%) JIRA
2 1 (0.32%) CF BOSH
2 1 (0.32%) CruiseControl
2 1 (0.32%) Git (software)
2 1 (0.32%) GitLab
2 1 (0.32%) ReSharper
2 1 (0.32%) SonarQube
2 1 (0.32%) Subversion
2 1 (0.32%) Visual Studio
General
1 54 (17.48%) Finance
2 27 (8.74%) Retail
3 19 (6.15%) Telecoms
4 16 (5.18%) Banking
5 15 (4.85%) Manufacturing
6 9 (2.91%) Law
7 8 (2.59%) Marketing
8 3 (0.97%) Advertising
8 3 (0.97%) Billing
8 3 (0.97%) German Language
8 3 (0.97%) Legal
9 2 (0.65%) Automotive
9 2 (0.65%) Games
10 1 (0.32%) French Language
10 1 (0.32%) Pharmaceutical
Job Titles
1 59 (19.09%) Service Manager
2 43 (13.92%) Analyst
3 34 (11.00%) IT Manager
4 23 (7.44%) Service Analyst
5 22 (7.12%) Delivery Manager
6 19 (6.15%) Services Delivery Manager
7 16 (5.18%) Infrastructure Engineer
7 16 (5.18%) Support Engineer
8 14 (4.53%) Head of IT
8 14 (4.53%) Project Manager
9 12 (3.88%) IT Support
9 12 (3.88%) Operations Manager
10 11 (3.56%) Applications Support
10 11 (3.56%) IT Operations Manager
10 11 (3.56%) IT Services Manager
10 11 (3.56%) Service Desk Analyst
11 10 (3.24%) Architect
11 10 (3.24%) SCCM Engineer
11 10 (3.24%) Senior Infrastructure Engineer
12 9 (2.91%) Applications Engineer
Libraries, Frameworks & Software Standards
1 8 (2.59%) .NET
2 6 (1.94%) LDAP
2 6 (1.94%) Web Services
3 5 (1.62%) Middleware
4 3 (0.97%) HTML
4 3 (0.97%) XML
5 2 (0.65%) .NET Framework
5 2 (0.65%) AngularJS
5 2 (0.65%) CSS
5 2 (0.65%) jQuery
5 2 (0.65%) SOAP
6 1 (0.32%) ASP.NET MVC
6 1 (0.32%) ASP.NET Web API
6 1 (0.32%) ASP.NET Web Forms
6 1 (0.32%) JSON
6 1 (0.32%) LINQ
6 1 (0.32%) REST
6 1 (0.32%) Symfony
6 1 (0.32%) Twitter Bootstrap
6 1 (0.32%) WCF
Miscellaneous
1 39 (12.62%) Analytical Skills
2 22 (7.12%) Management Information System
3 21 (6.80%) Self-Motivation
4 14 (4.53%) Data Centre
5 12 (3.88%) Smart Meter
6 10 (3.24%) Virtual Team
7 7 (2.27%) Blackberry
8 6 (1.94%) EPoS
8 6 (1.94%) Smartphone
9 5 (1.62%) CMDB
9 5 (1.62%) User Experience
10 4 (1.29%) Driving Licence
10 4 (1.29%) e-Learning
11 3 (0.97%) Data Protection Act
11 3 (0.97%) Enterprise Software
11 3 (0.97%) Life Science
11 3 (0.97%) Mainframe
11 3 (0.97%) Smart Energy
12 2 (0.65%) BYOD
12 2 (0.65%) Mobile App
Operating Systems
1 70 (22.65%) Windows
2 37 (11.97%) Windows 10
3 19 (6.15%) Unix
4 15 (4.85%) Windows Server
5 13 (4.21%) Windows 7
6 10 (3.24%) Windows Server 2012
7 9 (2.91%) Linux
8 8 (2.59%) HPUX
9 2 (0.65%) Android
9 2 (0.65%) Data ONTAP
9 2 (0.65%) Windows Server 2008
10 1 (0.32%) Apple iOS
10 1 (0.32%) Red Hat Enterprise Linux
10 1 (0.32%) Windows 8
10 1 (0.32%) Windows XP
Processes & Methodologies
1 213 (68.93%) ITIL
2 102 (33.01%) ITSM
3 79 (25.57%) Service Delivery
4 66 (21.36%) Agile Software Development
5 58 (18.77%) Mentoring
5 58 (18.77%) Stakeholder Management
6 49 (15.86%) Change Management
6 49 (15.86%) Coaching
6 49 (15.86%) Problem-Solving
7 44 (14.24%) Problem Management
8 35 (11.33%) ITIL V3
9 33 (10.68%) Incident Management
10 32 (10.36%) Continuous Improvement
11 29 (9.39%) Project Management
12 21 (6.80%) Risk Management
13 19 (6.15%) Digital Transformation Programme
13 19 (6.15%) Disaster Recovery
14 18 (5.83%) DevOps
14 18 (5.83%) IT Strategy
14 18 (5.83%) PRINCE2
Programming Languages
1 33 (10.68%) SQL
2 14 (4.53%) Java
3 13 (4.21%) PowerShell
4 8 (2.59%) PL/SQL
5 4 (1.29%) JavaScript
6 3 (0.97%) C
6 3 (0.97%) COBOL
7 2 (0.65%) VBScript
8 1 (0.32%) Apple Swift
8 1 (0.32%) C#
8 1 (0.32%) Objective-C
8 1 (0.32%) Python
8 1 (0.32%) Ruby
8 1 (0.32%) XPath
Qualifications
1 28 (9.06%) ITIL Certification
2 25 (8.09%) Degree
3 21 (6.80%) Security Cleared
4 10 (3.24%) APMP
4 10 (3.24%) Cisco Certification
5 8 (2.59%) SC Cleared
6 7 (2.27%) Microsoft Certification
7 6 (1.94%) CCNA
7 6 (1.94%) CCNP
8 5 (1.62%) DV Cleared
8 5 (1.62%) MBA
8 5 (1.62%) MCSE
9 4 (1.29%) ITIL Foundation Certificate
9 4 (1.29%) MCP
10 3 (0.97%) CISMP
10 3 (0.97%) MCSA
10 3 (0.97%) PRINCE2 Practitioner
10 3 (0.97%) VMware Certified Professional (VCP)
11 2 (0.65%) BPSS Clearance
11 2 (0.65%) CTC Cleared
Quality Assurance & Compliance
1 55 (17.80%) SLA
2 18 (5.83%) QA
3 15 (4.85%) ISO/IEC 27001
4 14 (4.53%) GDPR
5 9 (2.91%) COBIT
5 9 (2.91%) Sarbanes-Oxley
6 8 (2.59%) PMO
7 4 (1.29%) ISO 9001
8 2 (0.65%) ISO/IEC 20000
8 2 (0.65%) PCI DSS
9 1 (0.32%) BS7799
9 1 (0.32%) ISO 22301
9 1 (0.32%) ISO 31000
9 1 (0.32%) ISO 9000
9 1 (0.32%) NIST
System Software
1 57 (18.45%) Active Directory
2 13 (4.21%) VMware Infrastructure
3 8 (2.59%) Hyper-V
4 5 (1.62%) Virtual Machines
5 4 (1.29%) Terminal Services
6 3 (0.97%) Virtual Desktop
7 1 (0.32%) Terminal Server
7 1 (0.32%) VMware ESXi
Systems Management
1 21 (6.80%) SCCM
2 9 (2.91%) Microsoft Intune
3 4 (1.29%) SCOM
3 4 (1.29%) Single Sign-On
4 2 (0.65%) SnapMirror
4 2 (0.65%) SnapVault
5 1 (0.32%) Puppet
5 1 (0.32%) vMotion
5 1 (0.32%) WSUS
Vendors
1 73 (23.62%) Microsoft
2 28 (9.06%) VMware
3 24 (7.77%) Cisco
4 23 (7.44%) Citrix
5 22 (7.12%) Remedy
6 16 (5.18%) Oracle
7 10 (3.24%) ServiceNow
8 9 (2.91%) Apple
9 6 (1.94%) Sage
10 5 (1.62%) Ivanti
11 4 (1.29%) iManage
11 4 (1.29%) Virgin Media
12 3 (0.97%) BMC
12 3 (0.97%) Progress
13 2 (0.65%) 3PAR
13 2 (0.65%) Dynatrace
13 2 (0.65%) EMC
13 2 (0.65%) HP
13 2 (0.65%) NetApp
13 2 (0.65%) Planview