Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 108 92 81
Rank change year-on-year -16 -11 +51
Permanent jobs citing Service Management 376 397 444
As % of all permanent IT jobs advertised in the North West 2.84% 3.17% 3.43%
As % of the Processes & Methodologies category 3.16% 3.54% 3.83%
Number of salaries quoted 270 300 323
North West median annual salary £45,000 £45,000 £43,000
Median salary % change year-on-year - +4.65% +1.18%
10th Percentile £22,000 £24,750 £21,250
90th Percentile £70,000 £66,250 £65,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11909 11223 11591
As % of all permanent IT jobs advertised in the North West 89.90% 89.76% 89.42%
Number of salaries quoted 9463 9353 9582
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +1.27%
10th Percentile £26,250 £26,250 £24,750
90th Percentile £65,000 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the North West.

Salary trend for Service Management in the North West

Service Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Management in the North West over the 6 months to 23 November 2017.

Salary histogram for Service Management in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +20 166 £47,500 +16.92% 13
Manchester -33 160 £42,500 -15.00% 16
Merseyside -12 41 £32,500 -26.14%
Lancashire -8 12 £32,500 -27.78% 1
Cumbria +5 1 - -
Service Management
England

For the 6 months to 23 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Service Management.

1 223 (59.31%) ITIL
2 120 (31.91%) Finance
3 97 (25.80%) Agile Software Development
4 92 (24.47%) Windows
5 88 (23.40%) Service Delivery
6 81 (21.54%) Microsoft
7 71 (18.88%) ITSM
8 66 (17.55%) Project Management
9 59 (15.69%) ITIL V3
10 55 (14.63%) Banking
10 55 (14.63%) Degree
11 51 (13.56%) SLA
12 49 (13.03%) Cisco
12 49 (13.03%) PRINCE2
12 49 (13.03%) Information Security
13 48 (12.77%) Incident Management
14 47 (12.50%) Risk Management
14 47 (12.50%) Windows Server
15 46 (12.23%) Oracle
16 45 (11.97%) Problem Management
17 44 (11.70%) Change Management
18 43 (11.44%) Analytical Skills
19 40 (10.64%) Waterfall
20 39 (10.37%) VPN
21 38 (10.11%) WAN
21 38 (10.11%) Firewall
21 38 (10.11%) Stakeholder Management
22 36 (9.57%) Java
23 35 (9.31%) Web Services
23 35 (9.31%) Active Directory

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (5.85%) JBoss
2 19 (5.05%) CICS
3 14 (3.72%) SharePoint
3 14 (3.72%) WebSphere
4 13 (3.46%) WebLogic
5 10 (2.66%) MS Exchange
6 9 (2.39%) SAS
7 8 (2.13%) Confluence
8 6 (1.60%) Skype for Business
9 5 (1.33%) Apache
9 5 (1.33%) Exchange Server 2010
9 5 (1.33%) Exchange Server 2013
9 5 (1.33%) Oracle Application Server
9 5 (1.33%) Tomcat
10 4 (1.06%) Drupal
11 3 (0.80%) CMS
11 3 (0.80%) IIS
11 3 (0.80%) K2 blackpearl
11 3 (0.80%) Oracle Workflow
11 3 (0.80%) SharePoint Server
Applications
1 20 (5.32%) Microsoft Office
2 5 (1.33%) Microsoft Excel
3 3 (0.80%) Camtasia
4 2 (0.53%) Microsoft PowerPoint
4 2 (0.53%) Microsoft Project
4 2 (0.53%) MS Visio
5 1 (0.27%) Acrobat
5 1 (0.27%) Photoshop
Business Applications
1 6 (1.60%) Dynamics AX
2 3 (0.80%) Oracle ERP
2 3 (0.80%) Remedy ITSM
2 3 (0.80%) Visualfiles
2 3 (0.80%) Workfront
3 1 (0.27%) BASE24
Cloud Services
1 31 (8.24%) Office 365
2 19 (5.05%) Microsoft Azure
3 15 (3.99%) Amazon AWS
4 3 (0.80%) IaaS
4 3 (0.80%) PaaS
5 2 (0.53%) SaaS
6 1 (0.27%) Cloud Computing
6 1 (0.27%) OneDrive
6 1 (0.27%) OpenShift
Communications & Networking
1 39 (10.37%) VPN
2 38 (10.11%) Firewall
2 38 (10.11%) WAN
3 26 (6.91%) LAN
4 24 (6.38%) VoIP
5 23 (6.12%) MPLS
5 23 (6.12%) Network Security
6 21 (5.59%) BGP
6 21 (5.59%) EIGRP
6 21 (5.59%) OSPF
7 19 (5.05%) DNS
8 17 (4.52%) DHCP
9 15 (3.99%) Wireless
10 14 (3.72%) IP Telephony
10 14 (3.72%) SSL
11 12 (3.19%) Cisco IOS
11 12 (3.19%) xDSL
12 11 (2.93%) Cisco ASA
12 11 (2.93%) Ethernet
12 11 (2.93%) Wireshark
Database & Business Intelligence
1 29 (7.71%) SQL Server
2 21 (5.59%) DB2
3 8 (2.13%) IMS/DB
4 7 (1.86%) GIS
4 7 (1.86%) PostgreSQL
5 5 (1.33%) Big Data
5 5 (1.33%) MySQL
5 5 (1.33%) SQL Server 2012
5 5 (1.33%) SQL Server 2014
6 4 (1.06%) Power BI
6 4 (1.06%) SQL Server Integration Services
7 3 (0.80%) CouchDB
7 3 (0.80%) NoSQL
7 3 (0.80%) SQL Server Reporting Services
8 1 (0.27%) Oracle Database
8 1 (0.27%) Relational Database
Development Applications
1 13 (3.46%) ClearCase
1 13 (3.46%) Subversion
2 9 (2.39%) JIRA
3 4 (1.06%) Git (software)
4 3 (0.80%) Jenkins
5 2 (0.53%) JUnit
6 1 (0.27%) gulp
6 1 (0.27%) Selenium
6 1 (0.27%) Sikuli
6 1 (0.27%) SonarQube
6 1 (0.27%) Sonatype Nexus
6 1 (0.27%) Team Foundation Server
General
1 120 (31.91%) Finance
2 55 (14.63%) Banking
3 33 (8.78%) Law
4 25 (6.65%) Investment Banking
5 20 (5.32%) Telecoms
6 16 (4.26%) Retail
7 10 (2.66%) Manufacturing
8 8 (2.13%) Back Office
8 8 (2.13%) Retail Banking
9 7 (1.86%) Financial Institution
9 7 (1.86%) Legal
10 5 (1.33%) Publishing
11 4 (1.06%) Corporate Banking
12 3 (0.80%) Marketing
13 1 (0.27%) Advertising
13 1 (0.27%) Billing
13 1 (0.27%) German Language
13 1 (0.27%) Multimedia
13 1 (0.27%) Pharmaceutical
Job Titles
1 61 (16.22%) Analyst
2 53 (14.10%) Architect
3 40 (10.64%) Service Manager
4 31 (8.24%) Service Analyst
5 27 (7.18%) Support Engineer
6 22 (5.85%) Applications Support
7 20 (5.32%) IT Manager
8 19 (5.05%) Service Architect
9 18 (4.79%) Developer
10 17 (4.52%) 2nd Line Engineer
10 17 (4.52%) 2nd Line Support
10 17 (4.52%) Network Engineer
11 16 (4.26%) 2nd Line Support Engineer
11 16 (4.26%) Consultant
11 16 (4.26%) Delivery Manager
11 16 (4.26%) Support Analyst
12 15 (3.99%) IT Services Manager
13 14 (3.72%) Service Design Architect
14 13 (3.46%) IT Analyst
14 13 (3.46%) Technical Support
Libraries, Frameworks & Software Standards
1 35 (9.31%) Web Services
2 26 (6.91%) JSP
3 24 (6.38%) J2EE
4 21 (5.59%) Hibernate
5 19 (5.05%) XML
6 16 (4.26%) .NET
6 16 (4.26%) JMS
7 13 (3.46%) EJB
7 13 (3.46%) Servlets
7 13 (3.46%) Struts
7 13 (3.46%) WSDL
7 13 (3.46%) XSD
8 8 (2.13%) Ajax
9 7 (1.86%) HTML
10 6 (1.60%) .NET Framework
11 5 (1.33%) CSS
11 5 (1.33%) SOAP
12 4 (1.06%) JSON
13 3 (0.80%) ASP.NET
13 3 (0.80%) WF
Miscellaneous
1 43 (11.44%) Analytical Skills
2 35 (9.31%) Management Information System
3 27 (7.18%) PMI
4 24 (6.38%) Computer Science
5 17 (4.52%) Mainframe
6 8 (2.13%) Data Centre
6 8 (2.13%) Smart Meter
7 7 (1.86%) CMDB
8 6 (1.60%) Driving Licence
8 6 (1.60%) Life Science
8 6 (1.60%) Social Media
9 5 (1.33%) Mobile App
10 4 (1.06%) Contactless
10 4 (1.06%) Distributed Denial-of-Service
10 4 (1.06%) Greenfield Project
11 3 (0.80%) N-Tier
11 3 (0.80%) Smart Energy
11 3 (0.80%) Video Conferencing
12 2 (0.53%) IBM Mainframe
12 2 (0.53%) Taxonomies
Operating Systems
1 92 (24.47%) Windows
2 47 (12.50%) Windows Server
3 26 (6.91%) Windows 7
3 26 (6.91%) Windows Server 2008
4 21 (5.59%) Linux
4 21 (5.59%) Windows Server 2012
5 12 (3.19%) Windows Server 2003
6 11 (2.93%) Unix
7 8 (2.13%) Windows 10
8 3 (0.80%) HPUX
8 3 (0.80%) Windows XP
9 2 (0.53%) AIX
Processes & Methodologies
1 223 (59.31%) ITIL
2 97 (25.80%) Agile Software Development
3 88 (23.40%) Service Delivery
4 71 (18.88%) ITSM
5 66 (17.55%) Project Management
6 59 (15.69%) ITIL V3
7 49 (13.03%) Information Security
7 49 (13.03%) PRINCE2
8 48 (12.77%) Incident Management
9 47 (12.50%) Risk Management
10 45 (11.97%) Problem Management
11 44 (11.70%) Change Management
12 40 (10.64%) Waterfall
13 38 (10.11%) Stakeholder Management
14 33 (8.78%) SDLC
15 30 (7.98%) Service Design
16 29 (7.71%) Load Balancing
17 27 (7.18%) Release Management
18 26 (6.91%) Mentoring
19 25 (6.65%) Customer Requirements
Programming Languages
1 36 (9.57%) Java
2 31 (8.24%) SQL
3 26 (6.91%) JavaScript
4 18 (4.79%) COBOL
5 11 (2.93%) PHP
6 9 (2.39%) Assembly Language
6 9 (2.39%) Python
7 8 (2.13%) PowerShell
8 7 (1.86%) C
9 6 (1.60%) C#
10 3 (0.80%) Bash Shell
10 3 (0.80%) T-SQL
10 3 (0.80%) VBA
11 2 (0.53%) PL/SQL
11 2 (0.53%) Shell Script
Qualifications
1 55 (14.63%) Degree
2 33 (8.78%) ITIL Certification
3 30 (7.98%) PMI Certification
4 29 (7.71%) Cisco Certification
5 24 (6.38%) Microsoft Certification
6 18 (4.79%) CCNP
7 16 (4.26%) Security Cleared
8 12 (3.19%) Computer Science Degree
9 11 (2.93%) CCNA
9 11 (2.93%) Master's Degree
9 11 (2.93%) MCPD
9 11 (2.93%) MCSD
9 11 (2.93%) MCSE
10 10 (2.66%) CISSP
10 10 (2.66%) PMP
11 9 (2.39%) SC Cleared
12 7 (1.86%) CCIE
12 7 (1.86%) CISA
12 7 (1.86%) CISM
12 7 (1.86%) MCSA
Quality Assurance & Compliance
1 51 (13.56%) SLA
2 17 (4.52%) COBIT
3 9 (2.39%) Data Quality
4 8 (2.13%) ISO/IEC 27001
5 7 (1.86%) COSO
5 7 (1.86%) ISO/IEC 20000
5 7 (1.86%) PMBOK
6 4 (1.06%) PCI DSS
6 4 (1.06%) QA
7 3 (0.80%) ISO/IEC 15288
7 3 (0.80%) Sarbanes-Oxley
8 2 (0.53%) ISO 9001
8 2 (0.53%) PMO
9 1 (0.27%) GMP
System Software
1 35 (9.31%) Active Directory
2 8 (2.13%) Hyper-V
3 6 (1.60%) VMware Infrastructure
4 3 (0.80%) Snort
5 2 (0.53%) VMware ESXi
5 2 (0.53%) XenApp
6 1 (0.27%) ProxySG
6 1 (0.27%) Xen
6 1 (0.27%) XenDesktop
Systems Management
1 10 (2.66%) SCCM
2 6 (1.60%) Tivoli Storage Manager
3 4 (1.06%) SCOM
4 3 (0.80%) Opscode Chef
4 3 (0.80%) Trend Micro Deep Security
5 2 (0.53%) Norton AntiVirus
5 2 (0.53%) Puppet
5 2 (0.53%) WMI
6 1 (0.27%) CA Wily
6 1 (0.27%) SCSM
6 1 (0.27%) Systems Management Server (SMS)
Vendors
1 81 (21.54%) Microsoft
2 49 (13.03%) Cisco
3 46 (12.23%) Oracle
4 19 (5.05%) F5
5 17 (4.52%) Riverbed
6 16 (4.26%) Juniper
7 15 (3.99%) Citrix
7 15 (3.99%) ServiceNow
8 14 (3.72%) VMware
9 13 (3.46%) Chordiant
10 9 (2.39%) Google
10 9 (2.39%) HP
11 7 (1.86%) Remedy
11 7 (1.86%) SolarWinds
12 6 (1.60%) IBM
12 6 (1.60%) SAP
13 5 (1.33%) Cognizant
14 4 (1.06%) AppDynamics
14 4 (1.06%) HEAT Software
14 4 (1.06%) Splunk