Period
to 22 September 2017

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 September 2017 with a comparison to the same period in the previous 2 years.

Service Management
England > North West
6 months to
22 Sep 2017
Same period 2016 Same period 2015
Rank 123 99 91
Rank change year-on-year -24 -8 +75
Permanent jobs citing Service Management 325 356 434
As % of all permanent IT jobs advertised in the North West 2.48% 2.99% 3.29%
As % of the Processes & Methodologies category 2.76% 3.36% 3.67%
Number of salaries quoted 233 283 353
North West median annual salary £45,000 £45,000 £43,000
Median salary % change year-on-year - +4.65% -4.44%
10th Percentile £21,250 £26,400 £23,500
90th Percentile £73,750 £66,250 £67,500
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11770 10583 11819
As % of all permanent IT jobs advertised in the North West 89.77% 88.75% 89.69%
Number of salaries quoted 9382 8873 9722
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.36%
10th Percentile £26,250 £25,750 £25,000
90th Percentile £65,000 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the North West.

Salary trend for Service Management in the North West

Service Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Management in the North West over the 6 months to 22 September 2017.

Salary histogram for Service Management in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 6 months to 22 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -53 143 £45,000 -5.26% 13
Cheshire +26 142 £45,000 +38.46% 2
Merseyside -24 29 £27,800 -36.82% 3
Lancashire -12 7 £41,533 -7.71%
Cumbria +3 4 - -
Service Management
England

For the 6 months to 22 September 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Service Management.

1 203 (62.46%) ITIL
2 112 (34.46%) Finance
3 102 (31.38%) Windows
4 77 (23.69%) Microsoft
5 75 (23.08%) Agile Software Development
6 74 (22.77%) ITSM
7 72 (22.15%) Service Delivery
8 54 (16.62%) Cisco
9 48 (14.77%) Project Management
9 48 (14.77%) ITIL V3
10 46 (14.15%) WAN
11 45 (13.85%) Degree
11 45 (13.85%) Windows Server
12 43 (13.23%) Banking
12 43 (13.23%) VPN
13 41 (12.62%) SLA
13 41 (12.62%) Active Directory
14 39 (12.00%) Risk Management
14 39 (12.00%) Firewall
15 38 (11.69%) Change Management
16 37 (11.38%) Incident Management
17 36 (11.08%) Load Balancing
18 34 (10.46%) Cisco Certification
18 34 (10.46%) PRINCE2
19 33 (10.15%) Java
19 33 (10.15%) Information Security
20 32 (9.85%) Mentoring
21 31 (9.54%) Analytical Skills
21 31 (9.54%) Problem Management
22 30 (9.23%) Windows Server 2008

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (4.00%) CICS
1 13 (4.00%) WebSphere
2 11 (3.38%) JBoss
2 11 (3.38%) WebLogic
3 9 (2.77%) Apache
3 9 (2.77%) Confluence
3 9 (2.77%) SharePoint
4 8 (2.46%) SAS
5 7 (2.15%) MS Exchange
6 5 (1.54%) Exchange Server 2010
7 4 (1.23%) Skype for Business
8 3 (0.92%) K2 blackpearl
8 3 (0.92%) Tomcat
9 2 (0.62%) CMS
9 2 (0.62%) IIS
10 1 (0.31%) IBM Notes
10 1 (0.31%) SharePoint 2010
10 1 (0.31%) SharePoint Server
Applications
1 22 (6.77%) Microsoft Office
2 10 (3.08%) Microsoft Excel
3 3 (0.92%) Camtasia
3 3 (0.92%) Microsoft PowerPoint
4 2 (0.62%) MS Visio
5 1 (0.31%) Acrobat
5 1 (0.31%) Microsoft Project
Business Applications
1 4 (1.23%) Remedy ITSM
2 3 (0.92%) Dynamics AX
2 3 (0.92%) Visualfiles
3 2 (0.62%) Oracle ERP
3 2 (0.62%) Workfront
4 1 (0.31%) BASE24
Cloud Services
1 26 (8.00%) Office 365
2 23 (7.08%) Microsoft Azure
3 15 (4.62%) Amazon AWS
4 4 (1.23%) IaaS
4 4 (1.23%) SaaS
5 3 (0.92%) PaaS
6 1 (0.31%) Adobe Creative Cloud
6 1 (0.31%) OneDrive
6 1 (0.31%) OpenShift
Communications & Networking
1 46 (14.15%) WAN
2 43 (13.23%) VPN
3 39 (12.00%) Firewall
4 29 (8.92%) LAN
5 26 (8.00%) VoIP
6 24 (7.38%) BGP
6 24 (7.38%) MPLS
6 24 (7.38%) Network Security
7 23 (7.08%) EIGRP
7 23 (7.08%) OSPF
8 21 (6.46%) DNS
9 20 (6.15%) DHCP
10 18 (5.54%) IP Telephony
10 18 (5.54%) Wireless
11 17 (5.23%) SSL
12 15 (4.62%) Cisco ASA
12 15 (4.62%) Cisco IOS
12 15 (4.62%) Ethernet
12 15 (4.62%) Wireshark
13 14 (4.31%) xDSL
Database & Business Intelligence
1 19 (5.85%) SQL Server
2 14 (4.31%) DB2
3 12 (3.69%) MySQL
4 7 (2.15%) CouchDB
4 7 (2.15%) NoSQL
4 7 (2.15%) PostgreSQL
5 5 (1.54%) Big Data
5 5 (1.54%) IMS/DB
6 3 (0.92%) Power BI
7 2 (0.62%) GIS
7 2 (0.62%) MS Access
7 2 (0.62%) Oracle Database
7 2 (0.62%) SQL Server 2012
7 2 (0.62%) SQL Server 2014
8 1 (0.31%) Hadoop
8 1 (0.31%) MongoDB
8 1 (0.31%) SQL Server Reporting Services
Development Applications
1 11 (3.38%) ClearCase
1 11 (3.38%) Subversion
2 9 (2.77%) JIRA
3 7 (2.15%) Git (software)
4 3 (0.92%) Jenkins
4 3 (0.92%) JUnit
4 3 (0.92%) Team Foundation Server
5 1 (0.31%) Maven
5 1 (0.31%) Selenium
5 1 (0.31%) SonarQube
5 1 (0.31%) Sonatype Nexus
General
1 112 (34.46%) Finance
2 43 (13.23%) Banking
3 21 (6.46%) Retail
4 18 (5.54%) Law
4 18 (5.54%) Telecoms
5 16 (4.92%) Investment Banking
6 11 (3.38%) Manufacturing
7 10 (3.08%) Publishing
8 8 (2.46%) Legal
9 7 (2.15%) Financial Institution
10 6 (1.85%) Retail Banking
11 5 (1.54%) Back Office
11 5 (1.54%) Corporate Banking
11 5 (1.54%) Pharmaceutical
12 3 (0.92%) German Language
12 3 (0.92%) Marketing
13 1 (0.31%) Advertising
13 1 (0.31%) Billing
13 1 (0.31%) Multimedia
Job Titles
1 51 (15.69%) Analyst
2 40 (12.31%) Architect
2 40 (12.31%) Service Manager
3 26 (8.00%) Network Engineer
4 25 (7.69%) Service Analyst
5 24 (7.38%) Support Engineer
6 20 (6.15%) IT Manager
7 16 (4.92%) IT Services Manager
8 15 (4.62%) 2nd Line Engineer
8 15 (4.62%) Solutions Architect
8 15 (4.62%) Technical Support
9 14 (4.31%) 2nd Line Support
9 14 (4.31%) 2nd Line Support Engineer
10 13 (4.00%) IT Analyst
10 13 (4.00%) Technical Engineer
10 13 (4.00%) Technical Support Engineer
11 12 (3.69%) Applications Support
12 11 (3.38%) Desktop Support
12 11 (3.38%) Service Desk Analyst
12 11 (3.38%) Support Analyst
Libraries, Frameworks & Software Standards
1 30 (9.23%) Web Services
2 17 (5.23%) .NET
3 16 (4.92%) XML
4 13 (4.00%) JSP
5 12 (3.69%) Hibernate
5 12 (3.69%) J2EE
5 12 (3.69%) JMS
6 11 (3.38%) EJB
6 11 (3.38%) HTML
6 11 (3.38%) Servlets
6 11 (3.38%) Struts
6 11 (3.38%) WSDL
6 11 (3.38%) XSD
7 10 (3.08%) CSS
8 5 (1.54%) .NET Framework
8 5 (1.54%) ASP.NET
9 3 (0.92%) JSON
9 3 (0.92%) SOAP
9 3 (0.92%) WF
9 3 (0.92%) XSLT
Miscellaneous
1 31 (9.54%) Analytical Skills
2 26 (8.00%) Management Information System
3 18 (5.54%) PMI
4 16 (4.92%) Data Centre
5 14 (4.31%) CMDB
6 13 (4.00%) Mainframe
7 12 (3.69%) Computer Science
8 8 (2.46%) N-Tier
9 7 (2.15%) Life Science
9 7 (2.15%) Smart Meter
10 6 (1.85%) Video Conferencing
11 5 (1.54%) Social Media
12 4 (1.23%) Contactless
12 4 (1.23%) PKI
12 4 (1.23%) Smart Energy
12 4 (1.23%) Virtual Team
13 3 (0.92%) HP Storage
13 3 (0.92%) Mobile App
14 2 (0.62%) iPad
14 2 (0.62%) Mobile Banking
Operating Systems
1 102 (31.38%) Windows
2 45 (13.85%) Windows Server
3 30 (9.23%) Windows Server 2008
4 29 (8.92%) Windows 7
5 28 (8.62%) Windows Server 2003
6 27 (8.31%) Windows Server 2012
7 14 (4.31%) Linux
8 9 (2.77%) Unix
9 7 (2.15%) Windows XP
10 5 (1.54%) Windows 10
10 5 (1.54%) Windows 8
11 2 (0.62%) Mac OS
12 1 (0.31%) Android
12 1 (0.31%) Apple iOS
12 1 (0.31%) Red Hat Enterprise Linux
Processes & Methodologies
1 203 (62.46%) ITIL
2 75 (23.08%) Agile Software Development
3 74 (22.77%) ITSM
4 72 (22.15%) Service Delivery
5 48 (14.77%) ITIL V3
5 48 (14.77%) Project Management
6 39 (12.00%) Risk Management
7 38 (11.69%) Change Management
8 37 (11.38%) Incident Management
9 36 (11.08%) Load Balancing
10 34 (10.46%) PRINCE2
11 33 (10.15%) Information Security
12 32 (9.85%) Mentoring
13 31 (9.54%) Problem Management
14 30 (9.23%) Waterfall
15 27 (8.31%) SDLC
15 27 (8.31%) Stakeholder Management
16 22 (6.77%) Configuration Management
17 21 (6.46%) DevOps
18 19 (5.85%) Coaching
Programming Languages
1 33 (10.15%) Java
2 26 (8.00%) SQL
3 18 (5.54%) JavaScript
4 13 (4.00%) C#
4 13 (4.00%) COBOL
5 10 (3.08%) PHP
6 8 (2.46%) Python
7 7 (2.15%) Assembly Language
8 6 (1.85%) PowerShell
9 5 (1.54%) C
10 2 (0.62%) Bash Shell
10 2 (0.62%) Shell Script
11 1 (0.31%) PL/SQL
11 1 (0.31%) T-SQL
11 1 (0.31%) VBA
Qualifications
1 45 (13.85%) Degree
2 34 (10.46%) Cisco Certification
3 29 (8.92%) ITIL Certification
4 27 (8.31%) CCNP
5 22 (6.77%) Microsoft Certification
6 21 (6.46%) PMI Certification
7 15 (4.62%) MCSE
8 14 (4.31%) Security Cleared
9 12 (3.69%) CCIE
10 10 (3.08%) MCSA
10 10 (3.08%) SC Cleared
11 8 (2.46%) Computer Science Degree
11 8 (2.46%) MCP
11 8 (2.46%) PMP
12 7 (2.15%) Master's Degree
12 7 (2.15%) MCPD
12 7 (2.15%) MCSD
13 6 (1.85%) CISA
13 6 (1.85%) CISM
13 6 (1.85%) CRISC
Quality Assurance & Compliance
1 41 (12.62%) SLA
2 12 (3.69%) COBIT
3 7 (2.15%) ISO/IEC 27001
3 7 (2.15%) QA
4 6 (1.85%) COSO
4 6 (1.85%) ISO/IEC 20000
5 5 (1.54%) Data Quality
5 5 (1.54%) PMBOK
6 4 (1.23%) PMO
7 3 (0.92%) ISO/IEC 15288
7 3 (0.92%) Sarbanes-Oxley
8 2 (0.62%) ISO 9001
8 2 (0.62%) PCI DSS
9 1 (0.31%) GMP
System Software
1 41 (12.62%) Active Directory
2 11 (3.38%) VMware Infrastructure
3 6 (1.85%) Hyper-V
4 4 (1.23%) Terminal Server
5 3 (0.92%) XenApp
6 2 (0.62%) VMware ESXi
7 1 (0.31%) ProxySG
7 1 (0.31%) Xen
7 1 (0.31%) XenDesktop
Systems Management
1 5 (1.54%) SCCM
2 4 (1.23%) SCOM
3 3 (0.92%) Opscode Chef
4 2 (0.62%) Norton AntiVirus
4 2 (0.62%) Puppet
5 1 (0.31%) CA Wily
5 1 (0.31%) SCSM
5 1 (0.31%) Tivoli Storage Manager
5 1 (0.31%) WMI
Vendors
1 77 (23.69%) Microsoft
2 54 (16.62%) Cisco
3 28 (8.62%) F5
3 28 (8.62%) Oracle
4 26 (8.00%) Riverbed
5 22 (6.77%) Citrix
6 20 (6.15%) Juniper
7 19 (5.85%) VMware
8 15 (4.62%) ServiceNow
9 11 (3.38%) Chordiant
10 8 (2.46%) HP
11 7 (2.15%) Google
12 5 (1.54%) Cognizant
12 5 (1.54%) SAP
13 4 (1.23%) AppDynamics
13 4 (1.23%) IBM
13 4 (1.23%) Remedy
14 3 (0.92%) Dynatrace
14 3 (0.92%) Rockwell
14 3 (0.92%) Sun