Period
to 28 February 2020

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 28 February 2020 with a comparison to the same period in the previous 2 years.

Service Management
England > North West
6 months to
28 Feb 2020
Same period 2019 Same period 2018
Rank 95 101 97
Rank change year-on-year +6 -4 -3
Permanent jobs citing Service Management 261 310 422
As % of all permanent IT jobs advertised in the North West 3.10% 3.02% 3.30%
As % of the Processes & Methodologies category 3.37% 3.30% 3.56%
Number of salaries quoted 219 223 302
North West median annual salary £45,000 £48,638 £45,000
Median salary % change year-on-year -7.48% +8.08% +1.12%
10th Percentile £25,000 £22,000 £24,000
90th Percentile £72,312 £72,312 £69,525
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 7,734 9,402 11,847
As % of all permanent IT jobs advertised in the North West 91.95% 91.71% 92.61%
Number of salaries quoted 6,127 7,527 9,506
North West median annual salary £45,000 £45,000 £45,000
10th Percentile £28,000 £27,500 £27,000
90th Percentile £70,000 £70,000 £66,250
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the North West.

Salary trend for Service Management in the North West

Service Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Management in the North West over the 6 months to 28 February 2020.

Salary histogram for Service Management in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 6 months to 28 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +50 180 £45,500 -9.00% 26
Lancashire +1 31 £45,000 - 8
Cheshire -10 29 £55,000 +4.76% 5
Merseyside -10 21 £25,000 -36.87% 6
Service Management
England

For the 6 months to 28 February 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Management.

1 173 (66.28%) ITIL
2 71 (27.20%) Windows
3 70 (26.82%) Agile Software Development
4 64 (24.52%) Microsoft
5 55 (21.07%) Problem-Solving
6 53 (20.31%) Mentoring
7 50 (19.16%) ITSM
8 49 (18.77%) Coaching
9 48 (18.39%) Service Delivery
10 47 (18.01%) Change Management
10 47 (18.01%) Analytical Skills
11 46 (17.62%) Active Directory
12 42 (16.09%) Project Management
13 41 (15.71%) Microsoft Office
14 40 (15.33%) VMware
15 39 (14.94%) Office 365
16 36 (13.79%) Finance
17 35 (13.41%) Infrastructure Engineering
18 33 (12.64%) Cisco
19 32 (12.26%) Windows 10
19 32 (12.26%) Digital Transformation Programme
20 31 (11.88%) Problem Management
21 30 (11.49%) SLA
22 29 (11.11%) Management Information System
22 29 (11.11%) Degree
23 27 (10.34%) Service Design
23 27 (10.34%) Public Sector
24 26 (9.96%) ITIL V3
24 26 (9.96%) Citrix
25 25 (9.58%) ITIL Certification

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.36%) MS Exchange
2 10 (3.83%) Skype for Business
3 5 (1.92%) SAS
4 2 (0.77%) CMS
4 2 (0.77%) IIS
4 2 (0.77%) PowerExchange
4 2 (0.77%) SharePoint
4 2 (0.77%) Sitefinity
5 1 (0.38%) Confluence
5 1 (0.38%) Mendix
Applications
1 41 (15.71%) Microsoft Office
2 19 (7.28%) Microsoft Excel
3 9 (3.45%) Microsoft PowerPoint
4 3 (1.15%) Microsoft Project
4 3 (1.15%) SPSS
Business Applications
1 7 (2.68%) Remedy ITSM
Cloud Services
1 39 (14.94%) Office 365
2 21 (8.05%) Azure
3 8 (3.07%) AWS
4 5 (1.92%) Azure Active Directory
5 3 (1.15%) IaaS
6 2 (0.77%) Power Platform
6 2 (0.77%) SaaS
7 1 (0.38%) GCP
7 1 (0.38%) Mimecast
7 1 (0.38%) PaaS
7 1 (0.38%) WhatsApp
Communications & Networking
1 23 (8.81%) Wireless
2 21 (8.05%) Firewall
3 20 (7.66%) VPN
4 17 (6.51%) LAN
5 16 (6.13%) WAN
6 13 (4.98%) DNS
6 13 (4.98%) TCP/IP
7 12 (4.60%) DHCP
7 12 (4.60%) Skype
8 9 (3.45%) Intranet
9 7 (2.68%) Cisco Wireless
10 6 (2.30%) Cisco IPT
10 6 (2.30%) IP Telephony
10 6 (2.30%) MPLS
11 5 (1.92%) Network Security
12 4 (1.53%) Cisco Firepower
12 4 (1.53%) Cisco Nexus
12 4 (1.53%) SAN
13 3 (1.15%) Cisco ASA
13 3 (1.15%) Unified Communications
Database & Business Intelligence
1 3 (1.15%) BusinessObjects
1 3 (1.15%) Data Mining
1 3 (1.15%) Data Warehouse
1 3 (1.15%) SQL Server
2 2 (0.77%) Power BI
2 2 (0.77%) PowerCenter
2 2 (0.77%) QlikView
3 1 (0.38%) Azure SQL Data Warehouse
3 1 (0.38%) Big Data
3 1 (0.38%) MySQL
Development Applications
1 6 (2.30%) JIRA
2 3 (1.15%) MSI
3 1 (0.38%) Atlassian Bamboo
3 1 (0.38%) Bitbucket
3 1 (0.38%) Octopus Deploy
3 1 (0.38%) Selenium
General
1 36 (13.79%) Finance
2 27 (10.34%) Public Sector
3 18 (6.90%) Retail
4 15 (5.75%) Law
5 8 (3.07%) Banking
5 8 (3.07%) Legal
6 7 (2.68%) Manufacturing
7 6 (2.30%) Telecoms
8 3 (1.15%) Publishing
9 1 (0.38%) German Language
Job Titles
1 47 (18.01%) Service Manager
2 43 (16.48%) Analyst
3 26 (9.96%) Project Manager
3 26 (9.96%) Support Engineer
4 24 (9.20%) IT Manager
5 23 (8.81%) Infrastructure Engineer
6 18 (6.90%) Support Analyst
7 16 (6.13%) IT Support
8 15 (5.75%) Architect
8 15 (5.75%) IT Engineer
9 11 (4.21%) Enterprise Architect
9 11 (4.21%) Network Engineer
9 11 (4.21%) Service Analyst
10 10 (3.83%) Cisco Engineer
10 10 (3.83%) Delivery Manager
10 10 (3.83%) IT Services Manager
10 10 (3.83%) Senior Infrastructure Engineer
10 10 (3.83%) Service Delivery Manager
11 9 (3.45%) Cisco Network Engineer
11 9 (3.45%) Consultant
Libraries, Frameworks & Software Standards
1 10 (3.83%) .NET
2 6 (2.30%) Middleware
3 5 (1.92%) XML
4 2 (0.77%) 802.1X
5 1 (0.38%) COM
5 1 (0.38%) HTML
5 1 (0.38%) JSON
5 1 (0.38%) REST
5 1 (0.38%) XML Schema
5 1 (0.38%) XMPP
5 1 (0.38%) XSLT
Miscellaneous
1 47 (18.01%) Analytical Skills
2 29 (11.11%) Management Information System
3 20 (7.66%) Self-Motivation
4 10 (3.83%) Data Centre
5 9 (3.45%) Blackberry
5 9 (3.45%) e-Learning
6 8 (3.07%) Smartphone
6 8 (3.07%) User Experience
7 7 (2.68%) Smart Meter
8 5 (1.92%) Hybrid Cloud
8 5 (1.92%) Public Cloud
8 5 (1.92%) Virtual Team
9 4 (1.53%) CMDB
9 4 (1.53%) Video Conferencing
9 4 (1.53%) VLE
10 2 (0.77%) Driving Licence
10 2 (0.77%) HACMP
10 2 (0.77%) Mobile App
11 1 (0.38%) Fibre Optics
11 1 (0.38%) Security Operations Centre
Operating Systems
1 71 (27.20%) Windows
2 32 (12.26%) Windows 10
3 19 (7.28%) Windows Server
4 16 (6.13%) Linux
5 15 (5.75%) Unix
6 9 (3.45%) Windows Server 2012
7 8 (3.07%) Android
7 8 (3.07%) Apple iOS
7 8 (3.07%) Red Hat Enterprise Linux
8 6 (2.30%) HPUX
8 6 (2.30%) Windows Server 2003
8 6 (2.30%) Windows Server 2008
9 5 (1.92%) Windows 7
10 2 (0.77%) AIX
11 1 (0.38%) Windows 8
Processes & Methodologies
1 173 (66.28%) ITIL
2 70 (26.82%) Agile Software Development
3 55 (21.07%) Problem-Solving
4 53 (20.31%) Mentoring
5 50 (19.16%) ITSM
6 49 (18.77%) Coaching
7 48 (18.39%) Service Delivery
8 47 (18.01%) Change Management
9 42 (16.09%) Project Management
10 35 (13.41%) Infrastructure Engineering
11 32 (12.26%) Digital Transformation Programme
12 31 (11.88%) Problem Management
13 27 (10.34%) Service Design
14 26 (9.96%) ITIL V3
15 25 (9.58%) PRINCE2
16 24 (9.20%) Analytics
16 24 (9.20%) Project Delivery
17 23 (8.81%) Incident Management
18 20 (7.66%) Continuous Improvement
18 20 (7.66%) Release Management
Programming Languages
1 16 (6.13%) SQL
2 9 (3.45%) C
2 9 (3.45%) Java
3 7 (2.68%) COBOL
4 4 (1.53%) JavaScript
5 3 (1.15%) Python
6 2 (0.77%) Bash Shell
6 2 (0.77%) C#
6 2 (0.77%) Korn
6 2 (0.77%) PowerShell
7 1 (0.38%) PL/SQL
7 1 (0.38%) T-SQL
7 1 (0.38%) VB
7 1 (0.38%) XPath
Qualifications
1 29 (11.11%) Degree
2 25 (9.58%) ITIL Certification
3 23 (8.81%) Security Cleared
4 22 (8.43%) APMP
5 17 (6.51%) Microsoft Certification
6 15 (5.75%) MCSA
6 15 (5.75%) MCSE
7 13 (4.98%) MCITP
8 12 (4.60%) Cisco Certification
8 12 (4.60%) MCTS
9 11 (4.21%) CCNA
10 10 (3.83%) Computer Science Degree
11 6 (2.30%) ITIL Foundation Certificate
12 4 (1.53%) CCNP
13 3 (1.15%) MCP
13 3 (1.15%) SC Cleared
14 2 (0.77%) Master's Degree
15 1 (0.38%) CISM
15 1 (0.38%) CISSP
15 1 (0.38%) PRINCE2 Certification
Quality Assurance & Compliance
1 30 (11.49%) SLA
2 16 (6.13%) ISO/IEC 27001
3 12 (4.60%) GDPR
4 7 (2.68%) COBIT
5 6 (2.30%) Sarbanes-Oxley
6 4 (1.53%) Data Quality
6 4 (1.53%) QA
7 3 (1.15%) PMO
8 1 (0.38%) NIST
8 1 (0.38%) NIST 800
8 1 (0.38%) PCI DSS
System Software
1 46 (17.62%) Active Directory
2 22 (8.43%) VMware Infrastructure
3 4 (1.53%) Microsoft App-V
4 3 (1.15%) Hyper-V
4 3 (1.15%) XenDesktop
5 2 (0.77%) Docker
5 2 (0.77%) GPFS
6 1 (0.38%) XenApp
Systems Management
1 8 (3.07%) SCCM
2 2 (0.77%) Cisco Prime
2 2 (0.77%) Docker Swarm
2 2 (0.77%) Icinga
2 2 (0.77%) Kibana
2 2 (0.77%) Kubernetes
2 2 (0.77%) Microsoft Intune
2 2 (0.77%) Nagios
2 2 (0.77%) NetBackup
2 2 (0.77%) Stealthwatch
2 2 (0.77%) Terraform
3 1 (0.38%) AirWatch
3 1 (0.38%) Backup Exec
3 1 (0.38%) Cisco UCCX
3 1 (0.38%) Computer Emergency Response Teams
3 1 (0.38%) Computer Incident Response Team
3 1 (0.38%) Netcool
3 1 (0.38%) SCOM
3 1 (0.38%) Single Sign-On
3 1 (0.38%) SolarWinds Orion
Vendors
1 64 (24.52%) Microsoft
2 40 (15.33%) VMware
3 33 (12.64%) Cisco
4 26 (9.96%) Citrix
5 19 (7.28%) ServiceNow
6 14 (5.36%) Remedy
7 11 (4.21%) HP
7 11 (4.21%) iManage
8 9 (3.45%) Virgin Media
9 8 (3.07%) Oracle
9 8 (3.07%) Red Hat
10 6 (2.30%) IBM
11 4 (1.53%) BMC
11 4 (1.53%) Capita
11 4 (1.53%) Forcepoint
11 4 (1.53%) Genesys
11 4 (1.53%) Palo Alto
12 3 (1.15%) Dynatrace
12 3 (1.15%) LogicMonitor
12 3 (1.15%) Snow