Period
to 15 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 15 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > North West
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 90 121 102
Rank change year-on-year +31 -19 -20
Permanent jobs citing Service Management 380 329 360
As % of all permanent IT jobs advertised in the North West 3.23% 2.59% 2.98%
As % of the Processes & Methodologies category 3.55% 2.84% 3.28%
Number of salaries quoted 265 233 280
North West median annual salary £45,000 £45,000 £45,000
10th Percentile £20,000 £21,250 £26,250
90th Percentile £72,312 £71,000 £66,250
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 10,700 11,594 10,978
As % of all permanent IT jobs advertised in the North West 90.90% 91.16% 90.95%
Number of salaries quoted 8,575 9,228 9,176
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £26,250 £25,750
90th Percentile £68,750 £65,000 £62,500
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - +5.26%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the North West.

Salary trend for Service Management in the North West

Service Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Management in the North West over the 6 months to 15 October 2018.

Salary histogram for Service Management in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +48 201 £43,341 -3.69% 23
Cheshire -6 124 £50,000 +11.11% 4
Merseyside +18 36 £42,396 +25.06% 5
Lancashire +18 14 £44,327 +31.34% 3
Service Management
England

For the 6 months to 15 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Management.

1 283 (74.47%) ITIL
2 137 (36.05%) Incident Management
3 117 (30.79%) Problem Management
4 107 (28.16%) ITSM
5 102 (26.84%) Change Management
6 99 (26.05%) Windows
7 87 (22.89%) Finance
8 81 (21.32%) Microsoft
9 79 (20.79%) Problem-Solving
10 76 (20.00%) Active Directory
11 74 (19.47%) SLA
11 74 (19.47%) Cisco
12 68 (17.89%) Telecoms
13 67 (17.63%) VMware
14 66 (17.37%) Statistics
15 63 (16.58%) Service Delivery
16 55 (14.47%) Risk Management
17 54 (14.21%) Windows Server
18 52 (13.68%) Analytical Skills
19 51 (13.42%) Firewall
19 51 (13.42%) ITIL V3
20 49 (12.89%) Fortinet
20 49 (12.89%) Huawei
20 49 (12.89%) Knowledge Management
20 49 (12.89%) Network+ Certification
21 47 (12.37%) Agile Software Development
22 45 (11.84%) Management Information System
23 43 (11.32%) VMware Infrastructure
24 41 (10.79%) Office 365
25 40 (10.53%) MS Exchange

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (10.53%) MS Exchange
2 34 (8.95%) SharePoint
2 34 (8.95%) Skype for Business
3 26 (6.84%) Exchange Server 2010
3 26 (6.84%) Exchange Server 2013
4 10 (2.63%) Exchange Server 2007
4 10 (2.63%) SharePoint Server
5 9 (2.37%) SharePoint 2013
6 5 (1.32%) IIS
7 3 (0.79%) LiveCycle
8 2 (0.53%) CMS
9 1 (0.26%) Confluence
9 1 (0.26%) SAS
Applications
1 28 (7.37%) Microsoft Excel
2 26 (6.84%) Microsoft Office
3 15 (3.95%) Microsoft PowerPoint
4 9 (2.37%) MS Visio
5 1 (0.26%) Microsoft Project
5 1 (0.26%) SPSS
Business Applications
1 10 (2.63%) Dynamics CRM
2 6 (1.58%) SAP BPC
3 3 (0.79%) Remedy ITSM
4 1 (0.26%) Dynamics AX
Cloud Services
1 41 (10.79%) Office 365
2 29 (7.63%) Microsoft Azure
3 12 (3.16%) IaaS
4 7 (1.84%) Amazon AWS
4 7 (1.84%) SaaS
5 1 (0.26%) Force.com
5 1 (0.26%) G Suite
5 1 (0.26%) PaaS
Communications & Networking
1 51 (13.42%) Firewall
2 29 (7.63%) SAN
3 24 (6.32%) Network Security
4 20 (5.26%) Skype
5 18 (4.74%) TCP/IP
6 14 (3.68%) VPN
7 13 (3.42%) LAN
7 13 (3.42%) WAN
8 11 (2.89%) ADSL
9 9 (2.37%) DHCP
9 9 (2.37%) DNS
9 9 (2.37%) Internet
10 8 (2.11%) Ethernet
10 8 (2.11%) Remote Desktop
10 8 (2.11%) Wireless
11 6 (1.58%) Broadband
11 6 (1.58%) IP Telephony
11 6 (1.58%) MPLS
11 6 (1.58%) SSL
12 5 (1.32%) WLAN
Database & Business Intelligence
1 18 (4.74%) SQL Server
2 17 (4.47%) Relational Database
3 11 (2.89%) Data Warehouse
4 9 (2.37%) SQL Server 2008
5 4 (1.05%) MongoDB
6 2 (0.53%) Big Data
6 2 (0.53%) Enterprise Data Warehouse
6 2 (0.53%) Hadoop
6 2 (0.53%) NoSQL
6 2 (0.53%) SQL Server 2012
6 2 (0.53%) SQL Server 2014
6 2 (0.53%) SQL Server 2016
7 1 (0.26%) Amazon Redshift
7 1 (0.26%) Data Mining
7 1 (0.26%) MySQL
7 1 (0.26%) Oracle Database
7 1 (0.26%) PostgreSQL
7 1 (0.26%) RDBMS
7 1 (0.26%) SQL Server Reporting Services
Development Applications
1 1 (0.26%) GitLab
1 1 (0.26%) JIRA
1 1 (0.26%) Visual Studio
General
1 87 (22.89%) Finance
2 68 (17.89%) Telecoms
3 38 (10.00%) Law
4 35 (9.21%) Banking
5 28 (7.37%) Retail
6 26 (6.84%) Investment Banking
7 16 (4.21%) Legal
8 11 (2.89%) Publishing
9 9 (2.37%) Manufacturing
10 6 (1.58%) Billing
11 5 (1.32%) Retail Banking
12 2 (0.53%) Back Office
12 2 (0.53%) Games
13 1 (0.26%) Financial Institution
13 1 (0.26%) Local Government
13 1 (0.26%) Marketing
13 1 (0.26%) Pharmaceutical
Job Titles
1 113 (29.74%) Analyst
2 96 (25.26%) Service Analyst
3 78 (20.53%) Service Desk Analyst
4 71 (18.68%) Service Manager
5 33 (8.68%) IT Manager
6 30 (7.89%) IT Services Manager
7 28 (7.37%) 1st Line Service Desk Analyst
7 28 (7.37%) Support Analyst
8 24 (6.32%) Support Engineer
9 21 (5.53%) IT Support
9 21 (5.53%) Server Analyst
9 21 (5.53%) Service Desk Support
10 18 (4.74%) Service Desk Engineer
11 17 (4.47%) Architect
11 17 (4.47%) IT Analyst
11 17 (4.47%) Telecoms Analyst
12 16 (4.21%) 1st Line Support
12 16 (4.21%) Infrastructure Engineer
12 16 (4.21%) Security Manager
13 15 (3.95%) Server Engineer
Libraries, Frameworks & Software Standards
1 10 (2.63%) Web Services
2 9 (2.37%) XML
3 5 (1.32%) Middleware
3 5 (1.32%) SOAP
4 4 (1.05%) .NET
5 3 (0.79%) LDAP
5 3 (0.79%) XML Schema
6 2 (0.53%) CSS
6 2 (0.53%) EJB
6 2 (0.53%) HTML
6 2 (0.53%) JMS
6 2 (0.53%) JSON
6 2 (0.53%) JSP
6 2 (0.53%) RESTful
6 2 (0.53%) Servlets
6 2 (0.53%) WSDL
6 2 (0.53%) XSD
7 1 (0.26%) HTML5
7 1 (0.26%) Node.js
7 1 (0.26%) REST
Miscellaneous
1 52 (13.68%) Analytical Skills
2 45 (11.84%) Management Information System
3 15 (3.95%) CESG
3 15 (3.95%) Data Centre
3 15 (3.95%) Self-Motivation
4 14 (3.68%) User Experience
5 10 (2.63%) CMDB
5 10 (2.63%) Computer Science
5 10 (2.63%) Smart Meter
6 9 (2.37%) Blackberry
7 8 (2.11%) Virtual Team
8 7 (1.84%) Driving Licence
8 7 (1.84%) Video Conferencing
9 6 (1.58%) iPhone
10 5 (1.32%) N-Tier
10 5 (1.32%) Public Cloud
11 4 (1.05%) Video\Live Streaming
12 3 (0.79%) Data Protection Act
12 3 (0.79%) Mobile Computing
12 3 (0.79%) Smart Energy
Operating Systems
1 99 (26.05%) Windows
2 54 (14.21%) Windows Server
3 38 (10.00%) Windows Server 2008
4 34 (8.95%) Windows Server 2012
5 22 (5.79%) Windows 10
5 22 (5.79%) Windows 7
6 18 (4.74%) Linux
7 14 (3.68%) Red Hat Enterprise Linux
8 13 (3.42%) Windows Server 2003
9 3 (0.79%) Unix
10 1 (0.26%) Android
10 1 (0.26%) Apple iOS
10 1 (0.26%) CentOS
10 1 (0.26%) Mac OS X
10 1 (0.26%) Solaris
10 1 (0.26%) SUSE
10 1 (0.26%) VME
Processes & Methodologies
1 283 (74.47%) ITIL
2 137 (36.05%) Incident Management
3 117 (30.79%) Problem Management
4 107 (28.16%) ITSM
5 102 (26.84%) Change Management
6 79 (20.79%) Problem-Solving
7 66 (17.37%) Statistics
8 63 (16.58%) Service Delivery
9 55 (14.47%) Risk Management
10 51 (13.42%) ITIL V3
11 49 (12.89%) Knowledge Management
12 47 (12.37%) Agile Software Development
13 37 (9.74%) Mentoring
14 36 (9.47%) Business Continuity
14 36 (9.47%) Project Management
14 36 (9.47%) Stakeholder Management
15 33 (8.68%) Business Intelligence
15 33 (8.68%) Disaster Recovery
16 32 (8.42%) Coaching
17 29 (7.63%) Line Management
Programming Languages
1 36 (9.47%) SQL
2 6 (1.58%) Java
3 5 (1.32%) PowerShell
4 3 (0.79%) C
4 3 (0.79%) JavaScript
4 3 (0.79%) T-SQL
5 1 (0.26%) Apex Code
5 1 (0.26%) COBOL
5 1 (0.26%) JCL
5 1 (0.26%) Perl
5 1 (0.26%) R
5 1 (0.26%) Shell Script
5 1 (0.26%) TypeScript
Qualifications
1 49 (12.89%) Network+ Certification
2 33 (8.68%) Cisco Certification
3 32 (8.42%) CCNA
4 29 (7.63%) Microsoft Certification
5 27 (7.11%) ITIL Certification
6 19 (5.00%) Security Cleared
7 17 (4.47%) CISSP
7 17 (4.47%) MCSA
8 16 (4.21%) Degree
9 15 (3.95%) CISA
9 15 (3.95%) CREST Certified
10 14 (3.68%) ITIL Foundation Certificate
11 10 (2.63%) HNC
12 9 (2.37%) MCP
12 9 (2.37%) SC Cleared
13 8 (2.11%) TOGAF Certification
14 6 (1.58%) ISEB
14 6 (1.58%) ISEB Practitioner
14 6 (1.58%) MCITP
15 5 (1.32%) MCSE
Quality Assurance & Compliance
1 74 (19.47%) SLA
2 21 (5.53%) GDPR
3 20 (5.26%) ISO/IEC 27001
4 18 (4.74%) Data Quality
5 9 (2.37%) ISO/IEC 20000
6 3 (0.79%) QA
7 2 (0.53%) PMO
8 1 (0.26%) ISO 9001
System Software
1 76 (20.00%) Active Directory
2 43 (11.32%) VMware Infrastructure
3 21 (5.53%) Virtual Servers
4 12 (3.16%) Hyper-V
5 9 (2.37%) Virtual Machines
6 4 (1.05%) vSphere
7 2 (0.53%) pfSense
7 2 (0.53%) Terminal Server
7 2 (0.53%) vCloud
7 2 (0.53%) VMware ESXi
7 2 (0.53%) VMware NSX
7 2 (0.53%) XenApp
8 1 (0.26%) EMC RecoverPoint
8 1 (0.26%) Oracle RAC
8 1 (0.26%) Virtual Desktop
Systems Management
1 21 (5.53%) SCCM
2 9 (2.37%) SCVMM
3 4 (1.05%) Nagios
3 4 (1.05%) Single Sign-On
4 3 (0.79%) Forefront Identity Manager
5 2 (0.53%) Backup Exec
5 2 (0.53%) Cisco CUCM
5 2 (0.53%) Cisco UCCX
5 2 (0.53%) FortiGate
5 2 (0.53%) MOM
5 2 (0.53%) SCOrch
5 2 (0.53%) vRealize
5 2 (0.53%) vRealize Orchestrator
6 1 (0.26%) EMC NetWorker
6 1 (0.26%) NetBackup
6 1 (0.26%) OpenView
6 1 (0.26%) Oracle RMAN
6 1 (0.26%) Tivoli
6 1 (0.26%) Tivoli Storage Manager
6 1 (0.26%) WSUS
Vendors
1 81 (21.32%) Microsoft
2 74 (19.47%) Cisco
3 67 (17.63%) VMware
4 49 (12.89%) Fortinet
4 49 (12.89%) Huawei
5 28 (7.37%) ServiceNow
6 24 (6.32%) Citrix
7 18 (4.74%) Remedy
8 14 (3.68%) Red Hat
9 12 (3.16%) SAP
10 11 (2.89%) HP
11 6 (1.58%) Sony
11 6 (1.58%) Sun
11 6 (1.58%) Veeam
12 4 (1.05%) Blue Coat
12 4 (1.05%) F5
12 4 (1.05%) Infoblox
12 4 (1.05%) Oracle
12 4 (1.05%) SolarWinds
13 3 (0.79%) Adobe