Period
to 18 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > North West
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 93 109 95
Rank change year-on-year +16 -14 -9
Permanent jobs citing Service Management 354 380 396
As % of all permanent IT jobs advertised in the North West 3.14% 2.90% 3.21%
As % of the Processes & Methodologies category 3.45% 3.16% 3.50%
Number of salaries quoted 265 286 298
North West median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - +4.65%
10th Percentile £20,500 £22,500 £24,925
90th Percentile £72,312 £65,250 £65,000
England median annual salary £47,500 £50,000 £47,500
% change year-on-year -5.00% +5.26% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 10,270 12,014 11,327
As % of all permanent IT jobs advertised in the North West 91.05% 91.65% 91.80%
Number of salaries quoted 8,240 9,576 9,451
North West median annual salary £45,000 £43,000 £40,000
Median salary % change year-on-year +4.65% +7.50% -
10th Percentile £26,250 £26,250 £25,625
90th Percentile £70,000 £65,000 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the North West.

Salary trend for Service Management in the North West

Service Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Management in the North West over the 6 months to 18 December 2018.

Salary histogram for Service Management in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 185 £50,000 +17.65% 23
Cheshire -10 94 £52,500 +5.00% 7
Merseyside +8 39 £40,598 +24.92% 10
Lancashire +15 23 £48,638 +49.65%
Service Management
England

For the 6 months to 18 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Management.

1 266 (75.14%) ITIL
2 121 (34.18%) Incident Management
3 104 (29.38%) Windows
4 100 (28.25%) Finance
5 88 (24.86%) Problem Management
6 85 (24.01%) ITSM
6 85 (24.01%) Microsoft
7 82 (23.16%) Active Directory
8 75 (21.19%) Problem-Solving
9 72 (20.34%) Service Delivery
10 70 (19.77%) Change Management
11 66 (18.64%) VMware
11 66 (18.64%) Agile Software Development
11 66 (18.64%) SLA
12 62 (17.51%) Risk Management
13 57 (16.10%) Windows Server
14 56 (15.82%) Analytical Skills
15 55 (15.54%) Mentoring
16 48 (13.56%) Coaching
17 45 (12.71%) ITIL V3
18 44 (12.43%) Management Information System
18 44 (12.43%) Cisco
19 42 (11.86%) Stakeholder Management
20 41 (11.58%) Disaster Recovery
21 40 (11.30%) Statistics
22 39 (11.02%) Firewall
23 38 (10.73%) Banking
23 38 (10.73%) Business Intelligence
24 37 (10.45%) Business Continuity
24 37 (10.45%) VMware Infrastructure

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (10.17%) MS Exchange
2 30 (8.47%) Skype for Business
3 29 (8.19%) SharePoint
4 27 (7.63%) Exchange Server 2010
5 22 (6.21%) Exchange Server 2013
6 8 (2.26%) SharePoint 2013
7 5 (1.41%) Exchange Server 2007
7 5 (1.41%) IIS
7 5 (1.41%) SharePoint Server
8 1 (0.28%) Blackberry Enterprise Server
8 1 (0.28%) CMS
8 1 (0.28%) SAS
Applications
1 30 (8.47%) Microsoft Office
2 27 (7.63%) Microsoft Excel
3 21 (5.93%) Microsoft PowerPoint
4 9 (2.54%) MS Visio
5 1 (0.28%) Microsoft Project
5 1 (0.28%) SPSS
Business Applications
1 6 (1.69%) Dynamics CRM
2 3 (0.85%) Remedy ITSM
3 2 (0.56%) Visualfiles
4 1 (0.28%) Dynamics AX
4 1 (0.28%) SAP BPC
Cloud Services
1 35 (9.89%) Office 365
2 18 (5.08%) Microsoft Azure
3 11 (3.11%) Amazon AWS
4 9 (2.54%) SaaS
5 5 (1.41%) IaaS
6 2 (0.56%) Mimecast
7 1 (0.28%) Cloud Computing
7 1 (0.28%) Dynamics 365
7 1 (0.28%) Force.com
7 1 (0.28%) G Suite
Communications & Networking
1 39 (11.02%) Firewall
2 31 (8.76%) Network Security
3 22 (6.21%) SAN
4 15 (4.24%) Skype
5 13 (3.67%) VPN
6 10 (2.82%) WAN
7 9 (2.54%) LAN
8 8 (2.26%) Internet
9 7 (1.98%) Remote Desktop
9 7 (1.98%) TCP/IP
10 5 (1.41%) ADSL
10 5 (1.41%) Wireless
11 4 (1.13%) BGP
11 4 (1.13%) Cisco ASA
11 4 (1.13%) OSPF
11 4 (1.13%) VoIP
12 3 (0.85%) DHCP
12 3 (0.85%) DNS
12 3 (0.85%) NAS
12 3 (0.85%) Unified Communications
Database & Business Intelligence
1 13 (3.67%) SQL Server
2 6 (1.69%) Relational Database
3 5 (1.41%) Data Warehouse
4 4 (1.13%) SQL Server 2008
5 2 (0.56%) SQL Server 2012
5 2 (0.56%) SQL Server 2014
5 2 (0.56%) SQL Server 2016
6 1 (0.28%) Data Mining
6 1 (0.28%) MongoDB
6 1 (0.28%) SQL Server Reporting Services
Development Applications
1 3 (0.85%) GitLab
2 2 (0.56%) Visual Studio
General
1 100 (28.25%) Finance
2 38 (10.73%) Banking
3 32 (9.04%) Law
4 29 (8.19%) Telecoms
5 25 (7.06%) Investment Banking
5 25 (7.06%) Legal
6 11 (3.11%) Retail
7 7 (1.98%) Publishing
8 5 (1.41%) Manufacturing
9 2 (0.56%) Billing
9 2 (0.56%) Games
10 1 (0.28%) Advertising
10 1 (0.28%) Financial Institution
10 1 (0.28%) Local Government
10 1 (0.28%) Pharmaceutical
10 1 (0.28%) Retail Banking
Job Titles
1 79 (22.32%) Analyst
2 70 (19.77%) Service Manager
3 66 (18.64%) Service Analyst
4 48 (13.56%) Service Desk Analyst
5 33 (9.32%) Support Engineer
6 32 (9.04%) Architect
7 29 (8.19%) IT Manager
8 27 (7.63%) IT Services Manager
9 26 (7.34%) Infrastructure Engineer
10 25 (7.06%) Security Manager
11 24 (6.78%) Information Manager
11 24 (6.78%) Information Security Manager
12 22 (6.21%) Delivery Manager
13 21 (5.93%) Infrastructure Support
14 20 (5.65%) Infrastructure Support Engineer
14 20 (5.65%) Service Desk Engineer
15 19 (5.37%) Server Engineer
15 19 (5.37%) Server Support
15 19 (5.37%) Server Support Engineer
16 18 (5.08%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 14 (3.95%) Web Services
2 9 (2.54%) Middleware
3 6 (1.69%) .NET
3 6 (1.69%) XML
4 3 (0.85%) CSS
4 3 (0.85%) HTML
4 3 (0.85%) RESTful
5 2 (0.56%) AngularJS
5 2 (0.56%) JSON
5 2 (0.56%) Node.js
5 2 (0.56%) SOAP
5 2 (0.56%) Twitter Bootstrap
5 2 (0.56%) WSDL
6 1 (0.28%) .NET Framework
6 1 (0.28%) Ajax
6 1 (0.28%) Kendo UI
6 1 (0.28%) LDAP
6 1 (0.28%) React
6 1 (0.28%) XSD
6 1 (0.28%) XSLT
Miscellaneous
1 56 (15.82%) Analytical Skills
2 44 (12.43%) Management Information System
3 24 (6.78%) CESG
4 14 (3.95%) User Experience
5 13 (3.67%) Data Centre
6 10 (2.82%) Blackberry
6 10 (2.82%) Smart Meter
7 9 (2.54%) Self-Motivation
8 8 (2.26%) Driving Licence
9 7 (1.98%) CMDB
10 6 (1.69%) iPhone
11 5 (1.41%) Greenfield Project
11 5 (1.41%) Mobile Computing
11 5 (1.41%) Public Cloud
11 5 (1.41%) Virtual Team
12 4 (1.13%) Clustering
12 4 (1.13%) N-Tier
13 3 (0.85%) PMI
13 3 (0.85%) Social Media
13 3 (0.85%) Video Conferencing
Operating Systems
1 104 (29.38%) Windows
2 57 (16.10%) Windows Server
3 35 (9.89%) Windows Server 2008
3 35 (9.89%) Windows Server 2012
4 27 (7.63%) Windows 7
5 24 (6.78%) Linux
5 24 (6.78%) Windows 10
6 21 (5.93%) Red Hat Enterprise Linux
7 19 (5.37%) Windows Server 2003
8 2 (0.56%) Unix
9 1 (0.28%) Android
9 1 (0.28%) Apple iOS
9 1 (0.28%) Mac OS X
9 1 (0.28%) Solaris
9 1 (0.28%) SUSE
9 1 (0.28%) VME
Processes & Methodologies
1 266 (75.14%) ITIL
2 121 (34.18%) Incident Management
3 88 (24.86%) Problem Management
4 85 (24.01%) ITSM
5 75 (21.19%) Problem-Solving
6 72 (20.34%) Service Delivery
7 70 (19.77%) Change Management
8 66 (18.64%) Agile Software Development
9 62 (17.51%) Risk Management
10 55 (15.54%) Mentoring
11 48 (13.56%) Coaching
12 45 (12.71%) ITIL V3
13 42 (11.86%) Stakeholder Management
14 41 (11.58%) Disaster Recovery
15 40 (11.30%) Statistics
16 38 (10.73%) Business Intelligence
17 37 (10.45%) Business Continuity
18 36 (10.17%) Information Security
19 31 (8.76%) Project Management
20 29 (8.19%) Analytics
Programming Languages
1 15 (4.24%) SQL
2 7 (1.98%) JavaScript
3 5 (1.41%) Java
4 3 (0.85%) PowerShell
5 2 (0.56%) C
5 2 (0.56%) C#
6 1 (0.28%) Apex Code
6 1 (0.28%) Perl
6 1 (0.28%) Python
6 1 (0.28%) R
6 1 (0.28%) Ruby
6 1 (0.28%) Scala
6 1 (0.28%) Shell Script
6 1 (0.28%) T-SQL
6 1 (0.28%) TypeScript
Qualifications
1 27 (7.63%) ITIL Certification
2 26 (7.34%) CISSP
3 24 (6.78%) CISA
3 24 (6.78%) CREST Certified
3 24 (6.78%) Microsoft Certification
4 23 (6.50%) Network+ Certification
5 20 (5.65%) Security Cleared
6 16 (4.52%) MCSA
7 14 (3.95%) SC Cleared
8 11 (3.11%) Degree
9 10 (2.82%) ITIL Foundation Certificate
10 9 (2.54%) Cisco Certification
11 8 (2.26%) TOGAF Certification
12 7 (1.98%) CCNA
12 7 (1.98%) MCP
13 6 (1.69%) VMware Certified Professional (VCP)
14 5 (1.41%) HNC
14 5 (1.41%) MCITP
15 4 (1.13%) CCNP
15 4 (1.13%) MCSE
Quality Assurance & Compliance
1 66 (18.64%) SLA
2 29 (8.19%) GDPR
3 28 (7.91%) ISO/IEC 27001
4 15 (4.24%) Data Quality
5 11 (3.11%) ISO/IEC 20000
6 3 (0.85%) QA
7 1 (0.28%) PMO
System Software
1 82 (23.16%) Active Directory
2 37 (10.45%) VMware Infrastructure
3 18 (5.08%) Virtual Servers
4 8 (2.26%) Hyper-V
5 6 (1.69%) Terminal Server
5 6 (1.69%) vSphere
6 5 (1.41%) VMware ESXi
7 4 (1.13%) vCloud
7 4 (1.13%) Virtual Machines
8 2 (0.56%) pfSense
8 2 (0.56%) VMware NSX
8 2 (0.56%) XenApp
9 1 (0.28%) EMC RecoverPoint
9 1 (0.28%) Virtual Desktop
Systems Management
1 12 (3.39%) SCCM
2 4 (1.13%) SCVMM
2 4 (1.13%) Single Sign-On
3 3 (0.85%) Forefront Identity Manager
3 3 (0.85%) Microsoft Clustering
3 3 (0.85%) Nagios
3 3 (0.85%) Puppet
3 3 (0.85%) vMotion
4 2 (0.56%) Backup Exec
4 2 (0.56%) Cisco CUCM
4 2 (0.56%) Cisco UCCX
4 2 (0.56%) FortiGate
4 2 (0.56%) OpenView
4 2 (0.56%) SCOrch
4 2 (0.56%) vRealize
4 2 (0.56%) vRealize Orchestrator
5 1 (0.28%) EMC NetWorker
5 1 (0.28%) HP SIM
5 1 (0.28%) Tivoli
5 1 (0.28%) Tivoli Storage Manager
Vendors
1 85 (24.01%) Microsoft
2 66 (18.64%) VMware
3 44 (12.43%) Cisco
4 29 (8.19%) Citrix
5 24 (6.78%) ServiceNow
6 23 (6.50%) Fortinet
6 23 (6.50%) Huawei
7 21 (5.93%) Red Hat
8 18 (5.08%) Remedy
9 17 (4.80%) HP
10 8 (2.26%) Meraki
11 7 (1.98%) BMC
12 6 (1.69%) Sony
13 5 (1.41%) SAP
14 4 (1.13%) Dynatrace
14 4 (1.13%) Oracle
14 4 (1.13%) Veeam
15 3 (0.85%) SolarWinds
16 2 (0.56%) Apple
16 2 (0.56%) CheckPoint