Period
to 18 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 August 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > North West
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 101 131 97
Rank change year-on-year +30 -34 -1
Permanent jobs citing Service Management 385 319 341
As % of all permanent IT jobs advertised in the North West 3.16% 2.42% 2.94%
As % of the Processes & Methodologies category 3.46% 2.65% 3.25%
Number of salaries quoted 269 215 262
North West median annual salary £42,500 £45,000 £45,000
Median salary % change year-on-year -5.56% - +4.05%
10th Percentile £20,000 £21,250 £26,250
90th Percentile £66,500 £75,250 £66,250
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,139 12,056 10,492
As % of all permanent IT jobs advertised in the North West 91.35% 91.32% 90.31%
Number of salaries quoted 8,961 9,725 8,777
North West median annual salary £45,000 £42,000 £40,000
Median salary % change year-on-year +7.14% +5.00% -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £67,500 £63,750 £62,500
England median annual salary £50,000 £50,000 £50,000

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the North West.

Salary trend for Service Management in the North West

Service Management
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Management in the North West over the 6 months to 18 August 2018.

Salary histogram for Service Management in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 6 months to 18 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +40 184 £39,250 -17.37% 19
Cheshire +5 154 £50,000 +11.11% 6
Merseyside +22 28 £46,700 +16.75% 4
Lancashire +12 11 £43,500 -13.00% 7
Cumbria -2 3 £45,000 -
Service Management
England

For the 6 months to 18 August 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for Service Management.

1 283 (73.51%) ITIL
2 110 (28.57%) Problem Management
3 109 (28.31%) Incident Management
4 95 (24.68%) Change Management
4 95 (24.68%) Finance
4 95 (24.68%) Microsoft
5 91 (23.64%) ITSM
6 89 (23.12%) Windows
7 82 (21.30%) SLA
8 76 (19.74%) Cisco
9 72 (18.70%) Active Directory
10 71 (18.44%) Problem-Solving
11 65 (16.88%) Service Delivery
12 63 (16.36%) Telecoms
12 63 (16.36%) Statistics
13 56 (14.55%) ITIL V3
14 53 (13.77%) SQL
15 50 (12.99%) Risk Management
16 48 (12.47%) Windows Server
17 47 (12.21%) VMware
18 46 (11.95%) Knowledge Management
19 44 (11.43%) Firewall
20 43 (11.17%) Law
20 43 (11.17%) Project Management
20 43 (11.17%) Analytical Skills
21 42 (10.91%) Network+ Certification
21 42 (10.91%) Management Information System
21 42 (10.91%) Huawei
21 42 (10.91%) Fortinet
22 41 (10.65%) Banking

Service Management
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (8.57%) MS Exchange
2 31 (8.05%) Skype for Business
3 29 (7.53%) SharePoint
4 21 (5.45%) Exchange Server 2013
5 17 (4.42%) Exchange Server 2010
5 17 (4.42%) IIS
6 11 (2.86%) Exchange Server 2007
6 11 (2.86%) SharePoint Server
7 5 (1.30%) SharePoint 2013
8 4 (1.04%) LiveCycle
9 3 (0.78%) Confluence
10 2 (0.52%) Elasticsearch
11 1 (0.26%) CMS
11 1 (0.26%) SAS
Applications
1 27 (7.01%) Microsoft Excel
2 23 (5.97%) Microsoft Office
3 15 (3.90%) Microsoft PowerPoint
4 6 (1.56%) MS Visio
5 1 (0.26%) Microsoft Project
5 1 (0.26%) SPSS
Business Applications
1 11 (2.86%) Dynamics CRM
2 10 (2.60%) Elite 3E
3 9 (2.34%) Workfront
4 7 (1.82%) SAP BPC
5 2 (0.52%) Remedy ITSM
6 1 (0.26%) Dynamics AX
Cloud Services
1 37 (9.61%) Office 365
2 33 (8.57%) Microsoft Azure
3 16 (4.16%) IaaS
4 8 (2.08%) Amazon AWS
5 4 (1.04%) PaaS
6 2 (0.52%) G Suite
Communications & Networking
1 44 (11.43%) Firewall
2 23 (5.97%) Skype
3 22 (5.71%) SAN
4 19 (4.94%) TCP/IP
5 17 (4.42%) WAN
6 12 (3.12%) DNS
6 12 (3.12%) Network Security
6 12 (3.12%) VPN
7 11 (2.86%) DHCP
7 11 (2.86%) LAN
8 10 (2.60%) Broadband
9 9 (2.34%) Remote Desktop
10 8 (2.08%) Ethernet
11 7 (1.82%) Wireless
12 6 (1.56%) ADSL
12 6 (1.56%) IP Telephony
12 6 (1.56%) SSL
13 5 (1.30%) MPLS
14 4 (1.04%) Internet
14 4 (1.04%) WLAN
Database & Business Intelligence
1 34 (8.83%) SQL Server
2 20 (5.19%) Relational Database
3 16 (4.16%) SQL Server Reporting Services
4 10 (2.60%) Data Warehouse
4 10 (2.60%) SQL Server 2008
5 5 (1.30%) MongoDB
5 5 (1.30%) NoSQL
6 3 (0.78%) Big Data
6 3 (0.78%) Enterprise Data Warehouse
6 3 (0.78%) Hadoop
6 3 (0.78%) Oracle Database
6 3 (0.78%) SQL Server Integration Services
7 2 (0.52%) RDBMS
7 2 (0.52%) SQL Server 2012
7 2 (0.52%) SQL Server 2014
7 2 (0.52%) SQL Server 2016
7 2 (0.52%) SQL Server Analysis Services
8 1 (0.26%) Data Mining
8 1 (0.26%) MySQL
8 1 (0.26%) PostgreSQL
Development Applications
1 13 (3.38%) JIRA
2 3 (0.78%) Git (software)
2 3 (0.78%) Jenkins
3 2 (0.52%) Jasmine
3 2 (0.52%) SQL Server Management Studio (SSMS)
3 2 (0.52%) Subversion
4 1 (0.26%) CruiseControl
4 1 (0.26%) Hudson
4 1 (0.26%) ReSharper
4 1 (0.26%) SonarQube
4 1 (0.26%) Visual Studio
General
1 95 (24.68%) Finance
2 63 (16.36%) Telecoms
3 43 (11.17%) Law
4 41 (10.65%) Banking
5 33 (8.57%) Retail
6 29 (7.53%) Investment Banking
7 10 (2.60%) Manufacturing
8 9 (2.34%) Legal
8 9 (2.34%) Publishing
9 7 (1.82%) Billing
9 7 (1.82%) Retail Banking
10 3 (0.78%) Marketing
11 2 (0.52%) Back Office
12 1 (0.26%) Local Government
12 1 (0.26%) Pharmaceutical
Job Titles
1 98 (25.45%) Analyst
2 83 (21.56%) Service Analyst
3 63 (16.36%) Service Manager
4 62 (16.10%) Service Desk Analyst
5 27 (7.01%) 1st Line Service Desk Analyst
6 25 (6.49%) IT Manager
7 22 (5.71%) Architect
7 22 (5.71%) IT Services Manager
8 21 (5.45%) Telecoms Analyst
9 20 (5.19%) Support Analyst
10 19 (4.94%) Applications Support
11 18 (4.68%) IT Support
12 17 (4.42%) Service Desk Support
13 15 (3.90%) IT Analyst
13 15 (3.90%) Server Analyst
13 15 (3.90%) Service Desk Engineer
14 14 (3.64%) Developer
14 14 (3.64%) Support Engineer
15 13 (3.38%) Team Leader
16 11 (2.86%) Delivery Manager
Libraries, Frameworks & Software Standards
1 15 (3.90%) .NET
2 12 (3.12%) .NET Framework
3 10 (2.60%) Web Services
3 10 (2.60%) XML
4 5 (1.30%) XML Schema
5 3 (0.78%) LDAP
5 3 (0.78%) Middleware
5 3 (0.78%) REST
5 3 (0.78%) SOAP
5 3 (0.78%) WSDL
6 2 (0.52%) AngularJS
6 2 (0.52%) JMS
6 2 (0.52%) JSON
6 2 (0.52%) JSP
6 2 (0.52%) Kafka
6 2 (0.52%) OAuth
6 2 (0.52%) RabbitMQ
6 2 (0.52%) Servlets
6 2 (0.52%) Spring
6 2 (0.52%) XSD
Miscellaneous
1 43 (11.17%) Analytical Skills
2 42 (10.91%) Management Information System
3 19 (4.94%) Data Centre
4 16 (4.16%) Self-Motivation
4 16 (4.16%) Smart Meter
5 15 (3.90%) Computer Science
6 10 (2.60%) CMDB
7 8 (2.08%) Virtual Team
8 7 (1.82%) Blackberry
8 7 (1.82%) CESG
9 6 (1.56%) Greenfield Project
9 6 (1.56%) User Experience
9 6 (1.56%) Video Conferencing
10 5 (1.30%) N-Tier
10 5 (1.30%) PMI
11 4 (1.04%) Driving Licence
11 4 (1.04%) iPhone
11 4 (1.04%) Video\Live Streaming
12 3 (0.78%) Public Cloud
12 3 (0.78%) Smart Energy
Operating Systems
1 89 (23.12%) Windows
2 48 (12.47%) Windows Server
3 24 (6.23%) Windows Server 2008
4 21 (5.45%) Windows Server 2012
5 19 (4.94%) Windows 7
6 16 (4.16%) Windows 10
7 13 (3.38%) Linux
8 5 (1.30%) Unix
9 2 (0.52%) Android
9 2 (0.52%) Apple iOS
9 2 (0.52%) Red Hat Enterprise Linux
10 1 (0.26%) AIX
10 1 (0.26%) CentOS
10 1 (0.26%) Mac OS
10 1 (0.26%) Mac OS X
10 1 (0.26%) SUSE
10 1 (0.26%) Windows Vista
10 1 (0.26%) Windows XP
Processes & Methodologies
1 283 (73.51%) ITIL
2 110 (28.57%) Problem Management
3 109 (28.31%) Incident Management
4 95 (24.68%) Change Management
5 91 (23.64%) ITSM
6 71 (18.44%) Problem-Solving
7 65 (16.88%) Service Delivery
8 63 (16.36%) Statistics
9 56 (14.55%) ITIL V3
10 50 (12.99%) Risk Management
11 46 (11.95%) Knowledge Management
12 43 (11.17%) Project Management
13 40 (10.39%) Agile Software Development
14 39 (10.13%) CRM
15 36 (9.35%) Stakeholder Management
16 33 (8.57%) Configuration Management
17 32 (8.31%) Disaster Recovery
18 31 (8.05%) Business Continuity
19 29 (7.53%) Business Intelligence
19 29 (7.53%) PRINCE2
Programming Languages
1 53 (13.77%) SQL
2 17 (4.42%) T-SQL
3 12 (3.12%) VBA
4 11 (2.86%) Java
5 6 (1.56%) PowerShell
6 5 (1.30%) JavaScript
7 3 (0.78%) C#
8 2 (0.52%) C
8 2 (0.52%) ES6
8 2 (0.52%) Go
8 2 (0.52%) Ruby
8 2 (0.52%) Shell Script
9 1 (0.26%) C++
9 1 (0.26%) COBOL
9 1 (0.26%) JCL
9 1 (0.26%) Objective-C
9 1 (0.26%) R
9 1 (0.26%) XPath
Qualifications
1 42 (10.91%) Network+ Certification
2 39 (10.13%) Microsoft Certification
3 36 (9.35%) Cisco Certification
4 35 (9.09%) CCNA
5 29 (7.53%) ITIL Certification
6 25 (6.49%) MCSA
7 23 (5.97%) MCP
8 16 (4.16%) MCSE
9 15 (3.90%) Security Cleared
10 13 (3.38%) Degree
11 12 (3.12%) ITIL Foundation Certificate
12 11 (2.86%) HNC
13 10 (2.60%) ISEB
13 10 (2.60%) ISEB Practitioner
14 9 (2.34%) TOGAF Certification
15 8 (2.08%) CISSP
15 8 (2.08%) PRINCE2 Practitioner
16 7 (1.82%) CISA
16 7 (1.82%) CREST Certified
16 7 (1.82%) MCITP
Quality Assurance & Compliance
1 82 (21.30%) SLA
2 16 (4.16%) ISO/IEC 27001
3 14 (3.64%) Data Quality
4 12 (3.12%) GDPR
4 12 (3.12%) ISO/IEC 20000
5 7 (1.82%) PMO
6 5 (1.30%) ISO 9001
7 1 (0.26%) PMBOK
7 1 (0.26%) QA
System Software
1 72 (18.70%) Active Directory
2 33 (8.57%) VMware Infrastructure
3 15 (3.90%) Virtual Servers
4 12 (3.12%) Hyper-V
5 10 (2.60%) Virtual Machines
6 2 (0.52%) Terminal Server
6 2 (0.52%) VMware NSX
6 2 (0.52%) vSphere
6 2 (0.52%) XenApp
7 1 (0.26%) BitLocker
7 1 (0.26%) Oracle RAC
7 1 (0.26%) pfSense
Systems Management
1 24 (6.23%) SCCM
2 10 (2.60%) SCVMM
3 4 (1.04%) Single Sign-On
4 3 (0.78%) Backup Exec
4 3 (0.78%) Forefront Identity Manager
5 2 (0.52%) Ansible
5 2 (0.52%) Kibana
5 2 (0.52%) logstash
5 2 (0.52%) MOM
5 2 (0.52%) Nagios
5 2 (0.52%) Opscode Chef
5 2 (0.52%) SCOrch
5 2 (0.52%) vRealize
5 2 (0.52%) vRealize Orchestrator
6 1 (0.26%) AirWatch
6 1 (0.26%) Cisco CUCM
6 1 (0.26%) Cisco UCCX
6 1 (0.26%) Data Guard
6 1 (0.26%) FortiGate
6 1 (0.26%) WSUS
Vendors
1 95 (24.68%) Microsoft
2 76 (19.74%) Cisco
3 47 (12.21%) VMware
4 42 (10.91%) Fortinet
4 42 (10.91%) Huawei
5 29 (7.53%) ServiceNow
6 25 (6.49%) Citrix
7 22 (5.71%) SAP
8 16 (4.16%) Oracle
9 13 (3.38%) Remedy
10 10 (2.60%) Intapp
10 10 (2.60%) Reuters
11 7 (1.82%) Sun
12 6 (1.56%) Veeam
13 5 (1.30%) Salesforce.com
14 4 (1.04%) Adobe
14 4 (1.04%) Capita
14 4 (1.04%) F5
14 4 (1.04%) Infoblox
14 4 (1.04%) Sony