The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / North West
Rank 230 163 190
Rank change year-on-year -67 +27  
Permanent jobs citing ITSM 27 77 60
As % of all permanent IT jobs advertised in the North West 0.45% 1.36% 0.92%
As % of the Processes & Methodologies category 0.49% 1.55% 1.03%
Number of salaries quoted 17 58 47
Median salary £48,602 £42,500 £40,150
Median salary % change year-on-year +14.35% +5.85%  
90% offered a salary of more than £26,450 £32,200 £32,911
10% offered a salary of more than £73,750 £66,250 £100,000
UK excluding London median salary £47,500 £45,000 £42,000
% change year-on-year +5.55% +7.14%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process and methodology skills.

Process & Methodology Skills
North West
Permanent job vacancies with a requirement for process and methodology skills 5476 4968 5800
As % of all permanent IT job vacancies advertised in the North West 90.30% 87.94% 88.54%
Number of salaries quoted 4544 4141 4667
Median salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25%  
90% offered a salary of more than £30,000 £28,000 £27,500
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the North West.

Salary trend for ITSM in the North West

ITSM
Salary Histogram in the North West

The salary distribution of IT jobs citing ITSM in the North West over the 3 months to 23 March 2017.

Salary histogram for ITSM in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -61 12 £37,624 -11.47% 3
Merseyside -3 8 £62,500 +78.57% 1
Cheshire +7 5 £55,000 +66.97% 1
ITSM
England

ITSM
Top 30 Related IT Skills in the North West

For the 6 months to 23 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for ITSM.

1 86 (86.00%) ITIL
2 70 (70.00%) Service Management
3 46 (46.00%) Agile Software Development
4 43 (43.00%) PRINCE2
5 38 (38.00%) Programme Management
5 38 (38.00%) Data Protection
6 36 (36.00%) Service Design
6 36 (36.00%) Microsoft
7 30 (30.00%) MS Office
8 26 (26.00%) Linux
9 24 (24.00%) MS PowerPoint
10 23 (23.00%) NetApp
11 22 (22.00%) NHS
11 22 (22.00%) MS Excel
11 22 (22.00%) Finance
11 22 (22.00%) Video Conferencing
11 22 (22.00%) PaaS
12 21 (21.00%) IaaS
12 21 (21.00%) SAN
13 20 (20.00%) OpenVMS
13 20 (20.00%) Solaris
14 18 (18.00%) Data Centre
15 17 (17.00%) Remedy ITSM
15 17 (17.00%) SLA
15 17 (17.00%) Remedy
15 17 (17.00%) Service Delivery
16 15 (15.00%) Stakeholder Management
17 14 (14.00%) Active Directory
17 14 (14.00%) Network Security
17 14 (14.00%) Process Improvement

ITSM
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.00%) SharePoint
1 2 (2.00%) Tomcat
2 1 (1.00%) WebSphere
Applications
1 30 (30.00%) MS Office
2 24 (24.00%) MS PowerPoint
3 22 (22.00%) MS Excel
Business Applications
1 17 (17.00%) Remedy ITSM
2 1 (1.00%) Remedy AR System
Cloud Services
1 22 (22.00%) PaaS
2 21 (21.00%) IaaS
3 3 (3.00%) Amazon AWS
3 3 (3.00%) Microsoft Azure
4 2 (2.00%) SaaS
Communications & Networking
1 21 (21.00%) SAN
2 14 (14.00%) Network Security
3 13 (13.00%) Firewall
4 10 (10.00%) DHCP
4 10 (10.00%) DNS
4 10 (10.00%) Intrusion Detection
4 10 (10.00%) VLAN
4 10 (10.00%) WAN
4 10 (10.00%) WLAN
5 7 (7.00%) SMS
6 6 (6.00%) Internet
7 4 (4.00%) LDAP
8 3 (3.00%) Cisco ASA
8 3 (3.00%) IP Telephony
8 3 (3.00%) TCP/IP
9 1 (1.00%) F5 BIG-IP GTM
9 1 (1.00%) F5 BIG-IP LTM
9 1 (1.00%) VPN
Database & Business Intelligence
1 3 (3.00%) Big Data
2 1 (1.00%) Hadoop
2 1 (1.00%) MS Access
Development Applications
1 2 (2.00%) JIRA
1 2 (2.00%) Selenium
General
1 22 (22.00%) Finance
2 6 (6.00%) Manufacturing
2 6 (6.00%) Retail
3 3 (3.00%) Banking
4 1 (1.00%) Publishing
Job Titles
1 16 (16.00%) Service Manager
2 14 (14.00%) Architect
3 13 (13.00%) Analyst
4 12 (12.00%) Infrastructure Manager
5 8 (8.00%) Delivery Manager
5 8 (8.00%) Services Delivery Manager
6 7 (7.00%) Consultant
6 7 (7.00%) Infrastructure Architect
7 6 (6.00%) Architecture Manager
7 6 (6.00%) IT Director
7 6 (6.00%) Security Specialist
7 6 (6.00%) Technology Manager
8 4 (4.00%) Deskside Engineer
8 4 (4.00%) Identity Management Specialist
8 4 (4.00%) Infrastructure Specialist
8 4 (4.00%) IT Security Specialist
8 4 (4.00%) Mobility Specialist
8 4 (4.00%) Technical Analyst
8 4 (4.00%) Windows Engineer
9 3 (3.00%) Release Analyst
Libraries, Frameworks & Software Standards
1 7 (7.00%) Flash
2 5 (5.00%) Web Services
3 4 (4.00%) Twitter Bootstrap
4 2 (2.00%) AngularJS
4 2 (2.00%) HTML
4 2 (2.00%) XML
Miscellaneous
1 22 (22.00%) NHS
1 22 (22.00%) Video Conferencing
2 18 (18.00%) Data Centre
3 8 (8.00%) BYOD
4 7 (7.00%) CMDB
5 5 (5.00%) Clustering
5 5 (5.00%) Management Information System
6 4 (4.00%) Analytical Skills
6 4 (4.00%) Virtual Team
7 3 (3.00%) Computer Science
7 3 (3.00%) Life Science
8 2 (2.00%) Web 2.0
9 1 (1.00%) Tandem
Operating Systems
1 26 (26.00%) Linux
2 20 (20.00%) OpenVMS
2 20 (20.00%) Solaris
3 9 (9.00%) Unix
4 8 (8.00%) Windows
5 4 (4.00%) Windows XP
6 2 (2.00%) CentOS
6 2 (2.00%) Windows 7
7 1 (1.00%) AIX
7 1 (1.00%) Windows 2000
Processes & Methodologies
1 86 (86.00%) ITIL
2 70 (70.00%) Service Management
3 46 (46.00%) Agile Software Development
4 43 (43.00%) PRINCE2
5 38 (38.00%) Data Protection
5 38 (38.00%) Programme Management
6 36 (36.00%) Service Design
7 17 (17.00%) Service Delivery
8 15 (15.00%) Stakeholder Management
9 14 (14.00%) Process Improvement
10 13 (13.00%) Change Management
11 12 (12.00%) ITIL V3
11 12 (12.00%) Performance Management
11 12 (12.00%) Statistics
12 11 (11.00%) Contract Management
12 11 (11.00%) Critical Success Factor
12 11 (11.00%) Escalation Management
12 11 (11.00%) Financial Modelling
13 8 (8.00%) Incident Management
13 8 (8.00%) Mentoring
Programming Languages
1 4 (4.00%) JavaScript
2 1 (1.00%) C
2 1 (1.00%) SQL
Qualifications
1 11 (11.00%) ISEB
2 8 (8.00%) Security Cleared
3 7 (7.00%) SC Cleared
4 3 (3.00%) CCNA
4 3 (3.00%) Cisco Certification
4 3 (3.00%) Degree
4 3 (3.00%) NCDA
5 1 (1.00%) APMP
5 1 (1.00%) BC Cleared
5 1 (1.00%) BPSS Clearance
5 1 (1.00%) DBS Check
5 1 (1.00%) ITIL Certification
5 1 (1.00%) PMI Certification
5 1 (1.00%) PMP
5 1 (1.00%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 17 (17.00%) SLA
2 5 (5.00%) QA
3 1 (1.00%) PMO
System Software
1 14 (14.00%) Active Directory
2 10 (10.00%) VMware Infrastructure
3 1 (1.00%) ProxySG
Systems Management
1 8 (8.00%) AirWatch
1 8 (8.00%) SCCM
2 3 (3.00%) Icinga
2 3 (3.00%) Opscode Chef
2 3 (3.00%) Puppet
2 3 (3.00%) vRealize
Vendors
1 36 (36.00%) Microsoft
2 23 (23.00%) NetApp
3 17 (17.00%) Remedy
4 11 (11.00%) Cadence
4 11 (11.00%) ServiceNow
4 11 (11.00%) VMware
5 7 (7.00%) Oracle
6 6 (6.00%) BMC
6 6 (6.00%) Cisco
7 4 (4.00%) Citrix
7 4 (4.00%) Snow
8 3 (3.00%) Dell
8 3 (3.00%) EMC
8 3 (3.00%) Juniper
9 2 (2.00%) Red Hat
9 2 (2.00%) SAP
9 2 (2.00%) Twitter
10 1 (1.00%) Blue Coat
10 1 (1.00%) F5
Macclesfield
Volt
Salary: £20000 - £23000 per annum
Posted: 3 days ago
Salford, Lancashire
Raytheon Systems Ltd
Salary: Salary + Bonus + Car + Benefits
Posted: Yesterday
Manchester, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago