Period
to 23 June 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 23 June 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > North West
6 months to
23 Jun 2018
Same period 2017 Same period 2016
Rank 252 290 208
Rank change year-on-year +38 -82 +46
Permanent jobs citing ITSM 105 72 140
As % of all permanent IT jobs advertised in the North West 0.85% 0.56% 1.24%
As % of the Processes & Methodologies category 0.92% 0.61% 1.38%
Number of salaries quoted 75 65 112
North West median annual salary £45,000 £55,000 £42,500
Median salary % change year-on-year -18.18% +29.41% +4.94%
10th Percentile £20,500 £23,350 £27,650
90th Percentile £63,750 £68,750 £77,500
England median annual salary £47,500 £47,500 £47,500

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,353 11,769 10,128
As % of all permanent IT jobs advertised in the North West 91.43% 91.21% 89.80%
Number of salaries quoted 9,144 9,638 8,469
North West median annual salary £44,500 £40,000 £40,000
Median salary % change year-on-year +11.25% - -
10th Percentile £26,250 £26,250 £24,250
90th Percentile £66,250 £63,575 £62,500
England median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% +2.11%

ITSM
Job Vacancy Trend in the North West

Job postings citing ITSM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for ITSM in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the North West.

Salary trend for ITSM in the North West

ITSM
Salary Histogram in the North West

The salary distribution of IT jobs citing ITSM in the North West over the 6 months to 23 June 2018.

Salary histogram for ITSM in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 6 months to 23 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +46 54 £42,500 -2.86% 11
Cheshire -19 31 £20,000 -55.56% 11
Merseyside +13 12 £47,500 -24.00%
Cumbria 0 5 £45,000 -
Lancashire - 1 £23,500 -
ITSM
England

For the 6 months to 23 June 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for ITSM.

1 78 (74.29%) Service Management
2 76 (72.38%) ITIL
3 36 (34.29%) Finance
4 31 (29.52%) Windows
5 30 (28.57%) Active Directory
5 30 (28.57%) ITIL V3
6 29 (27.62%) Service Delivery
7 27 (25.71%) ServiceNow
8 26 (24.76%) Change Management
9 25 (23.81%) SLA
10 23 (21.90%) Microsoft
11 19 (18.10%) SQL
12 17 (16.19%) Project Management
12 17 (16.19%) Line Management
12 17 (16.19%) CMDB
13 16 (15.24%) Problem Management
14 15 (14.29%) Retail
14 15 (14.29%) Relational Database
15 14 (13.33%) Problem-Solving
15 14 (13.33%) CRM
16 13 (12.38%) SAP
16 13 (12.38%) Microsoft Certification
16 13 (12.38%) Agile Software Development
17 12 (11.43%) Office 365
17 12 (11.43%) Microsoft Azure
17 12 (11.43%) SQL Server
18 11 (10.48%) Advertising
18 11 (10.48%) Management Information System
18 11 (10.48%) Business Continuity
18 11 (10.48%) SCCM

ITSM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.62%) Exchange Server 2007
1 8 (7.62%) MS Exchange
1 8 (7.62%) SharePoint
1 8 (7.62%) SharePoint Server
1 8 (7.62%) Skype for Business
2 4 (3.81%) IIS
3 1 (0.95%) CMS
Applications
1 10 (9.52%) Microsoft Office
2 7 (6.67%) Microsoft Excel
3 2 (1.90%) Microsoft PowerPoint
Business Applications
1 8 (7.62%) Dynamics CRM
2 6 (5.71%) SAP BPC
Cloud Services
1 12 (11.43%) Microsoft Azure
1 12 (11.43%) Office 365
2 9 (8.57%) IaaS
3 1 (0.95%) Amazon AWS
Communications & Networking
1 10 (9.52%) Firewall
1 10 (9.52%) TCP/IP
2 8 (7.62%) Skype
3 4 (3.81%) LAN
3 4 (3.81%) WAN
4 3 (2.86%) SAN
4 3 (2.86%) VPN
5 2 (1.90%) IP Telephony
5 2 (1.90%) POP3
5 2 (1.90%) Remote Desktop
5 2 (1.90%) SMTP
5 2 (1.90%) Unified Communications
6 1 (0.95%) Extranet
6 1 (0.95%) NAS
6 1 (0.95%) VoIP
Database & Business Intelligence
1 15 (14.29%) Relational Database
2 12 (11.43%) SQL Server
3 8 (7.62%) SQL Server 2008
4 6 (5.71%) Data Warehouse
5 4 (3.81%) SQL Server Reporting Services
6 1 (0.95%) RDBMS
General
1 36 (34.29%) Finance
2 15 (14.29%) Retail
3 11 (10.48%) Advertising
4 10 (9.52%) Banking
5 6 (5.71%) Manufacturing
5 6 (5.71%) Publishing
6 5 (4.76%) Telecoms
7 4 (3.81%) Investment Banking
7 4 (3.81%) Law
8 2 (1.90%) Legal
9 1 (0.95%) Billing
9 1 (0.95%) Games
Job Titles
1 23 (21.90%) Analyst
2 19 (18.10%) Service Analyst
3 16 (15.24%) Service Manager
4 14 (13.33%) IT Manager
5 13 (12.38%) Developer
5 13 (12.38%) Service Desk Analyst
5 13 (12.38%) ServiceNow Developer
6 12 (11.43%) IT Analyst
6 12 (11.43%) IT Services Manager
7 8 (7.62%) Team Leader
8 5 (4.76%) Configuration Manager
8 5 (4.76%) IT Support
8 5 (4.76%) Senior Developer
8 5 (4.76%) Support Engineer
9 4 (3.81%) Asset and Configuration Manager
9 4 (3.81%) ITIL Manager
9 4 (3.81%) ITIL Service Manager
9 4 (3.81%) Operations Analyst
10 3 (2.86%) Desktop Support Engineer
10 3 (2.86%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 10 (9.52%) HTML
1 10 (9.52%) Web Services
1 10 (9.52%) XML
2 4 (3.81%) .NET
2 4 (3.81%) LDAP
Miscellaneous
1 17 (16.19%) CMDB
2 11 (10.48%) Management Information System
3 9 (8.57%) Analytical Skills
3 9 (8.57%) Computer Science
4 7 (6.67%) Self-Motivation
4 7 (6.67%) User Experience
5 5 (4.76%) Virtual Team
6 2 (1.90%) Data Centre
6 2 (1.90%) Data Protection Act
6 2 (1.90%) N-Tier
7 1 (0.95%) AS400
7 1 (0.95%) Online Games
7 1 (0.95%) PMI
Operating Systems
1 31 (29.52%) Windows
2 10 (9.52%) Windows 7
3 8 (7.62%) Windows Server 2008
4 6 (5.71%) Windows Server
5 4 (3.81%) Linux
5 4 (3.81%) Windows 10
6 1 (0.95%) Android
6 1 (0.95%) Apple iOS
6 1 (0.95%) Ubuntu
6 1 (0.95%) Windows 8
6 1 (0.95%) Windows Mobile
Processes & Methodologies
1 78 (74.29%) Service Management
2 76 (72.38%) ITIL
3 30 (28.57%) ITIL V3
4 29 (27.62%) Service Delivery
5 26 (24.76%) Change Management
6 17 (16.19%) Line Management
6 17 (16.19%) Project Management
7 16 (15.24%) Problem Management
8 14 (13.33%) CRM
8 14 (13.33%) Problem-Solving
9 13 (12.38%) Agile Software Development
10 11 (10.48%) Business Continuity
11 9 (8.57%) IT Strategy
11 9 (8.57%) People Management
11 9 (8.57%) SDLC
12 8 (7.62%) Incident Management
12 8 (7.62%) Performance Management
12 8 (7.62%) Supplier Management
12 8 (7.62%) TOGAF
13 7 (6.67%) Asset Management
Programming Languages
1 19 (18.10%) SQL
2 10 (9.52%) JavaScript
3 8 (7.62%) PHP
4 6 (5.71%) Java
5 4 (3.81%) T-SQL
5 4 (3.81%) VBA
6 1 (0.95%) C
Qualifications
1 13 (12.38%) Microsoft Certification
2 10 (9.52%) Degree
2 10 (9.52%) ITIL Certification
2 10 (9.52%) Security Cleared
3 9 (8.57%) HNC
4 6 (5.71%) TOGAF Certification
5 5 (4.76%) BC Cleared
5 5 (4.76%) SC Cleared
6 4 (3.81%) MCP
6 4 (3.81%) MCSA
6 4 (3.81%) MCSE
7 1 (0.95%) HND
7 1 (0.95%) ITIL Foundation Certificate
7 1 (0.95%) PMI Certification
7 1 (0.95%) PRINCE2 Certification
Quality Assurance & Compliance
1 25 (23.81%) SLA
2 7 (6.67%) ISO/IEC 20000
3 2 (1.90%) GDPR
4 1 (0.95%) PMO
4 1 (0.95%) QA
System Software
1 30 (28.57%) Active Directory
2 8 (7.62%) Virtual Machines
3 2 (1.90%) Hyper-V
3 2 (1.90%) VMware Infrastructure
Systems Management
1 11 (10.48%) SCCM
2 8 (7.62%) SCVMM
3 4 (3.81%) Single Sign-On
4 3 (2.86%) Nagios
5 2 (1.90%) MOM
Vendors
1 27 (25.71%) ServiceNow
2 23 (21.90%) Microsoft
3 13 (12.38%) SAP
4 6 (5.71%) Google
4 6 (5.71%) Sun
5 5 (4.76%) Ivanti
6 4 (3.81%) Capita
7 2 (1.90%) Dynatrace
7 2 (1.90%) Forcepoint
7 2 (1.90%) GoldenSource
7 2 (1.90%) New Relic
7 2 (1.90%) Sage
7 2 (1.90%) SolarWinds
7 2 (1.90%) Veeam
7 2 (1.90%) VMware
8 1 (0.95%) Apple
8 1 (0.95%) Cisco
8 1 (0.95%) Dell
8 1 (0.95%) HP