Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > North West
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 295 220 290
Rank change year-on-year -75 +70 +42
Permanent jobs citing ITSM 85 144 76
As % of all permanent IT jobs advertised in the North West 0.64% 1.15% 0.58%
As % of the Processes & Methodologies category 0.71% 1.28% 0.65%
Number of salaries quoted 74 116 54
North West median annual salary £42,500 £44,000 £32,500
Median salary % change year-on-year -3.41% +35.38% -13.91%
10th Percentile £18,725 £31,250 £25,000
90th Percentile £62,125 £63,750 £53,375
England median annual salary £47,500 £46,000 £45,000
% change year-on-year +3.26% +2.22% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11910 11208 11675
As % of all permanent IT jobs advertised in the North West 89.89% 89.76% 89.42%
Number of salaries quoted 9458 9346 9650
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +1.27%
10th Percentile £26,250 £26,250 £24,750
90th Percentile £65,000 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in the North West

Job postings citing ITSM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for ITSM in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the North West.

Salary trend for ITSM in the North West

ITSM
Salary Histogram in the North West

The salary distribution of IT jobs citing ITSM in the North West over the 6 months to 24 November 2017.

Salary histogram for ITSM in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -22 42 £38,750 -12.92% 4
Cheshire -40 28 £35,000 -12.50% 3
Merseyside +1 10 £50,000 +13.64%
Lancashire -4 7 £17,500 -58.82%
ITSM
England

For the 6 months to 24 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for ITSM.

1 71 (83.53%) Service Management
2 58 (68.24%) ITIL
3 33 (38.82%) Windows
4 25 (29.41%) Finance
4 25 (29.41%) Degree
5 22 (25.88%) Cisco
6 21 (24.71%) ITIL V3
7 19 (22.35%) Windows Server 2012
7 19 (22.35%) Cisco Certification
8 18 (21.18%) VPN
8 18 (21.18%) Service Delivery
9 15 (17.65%) Microsoft
9 15 (17.65%) Windows Server 2008
10 14 (16.47%) Change Management
11 13 (15.29%) Firewall
11 13 (15.29%) SQL
12 12 (14.12%) VoIP
12 12 (14.12%) WAN
12 12 (14.12%) DNS
12 12 (14.12%) MPLS
12 12 (14.12%) ServiceNow
12 12 (14.12%) IP Telephony
13 11 (12.94%) Network Security
13 11 (12.94%) Cisco ASA
13 11 (12.94%) Windows Server 2003
13 11 (12.94%) Active Directory
13 11 (12.94%) CCNP
13 11 (12.94%) SQL Server
13 11 (12.94%) Windows Server
14 10 (11.76%) Kalman Filter

ITSM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (7.06%) SharePoint
2 5 (5.88%) Tomcat
3 3 (3.53%) CMS
3 3 (3.53%) Confluence
3 3 (3.53%) MS Exchange
4 2 (2.35%) Apache
5 1 (1.18%) Exchange Server 2010
5 1 (1.18%) SharePoint Server
5 1 (1.18%) Skype for Business
Applications
1 3 (3.53%) Microsoft Excel
2 2 (2.35%) Microsoft Office
Business Applications
1 4 (4.71%) Remedy ITSM
Cloud Services
1 6 (7.06%) Amazon AWS
2 2 (2.35%) Microsoft Azure
2 2 (2.35%) Office 365
Communications & Networking
1 18 (21.18%) VPN
2 13 (15.29%) Firewall
3 12 (14.12%) DNS
3 12 (14.12%) IP Telephony
3 12 (14.12%) MPLS
3 12 (14.12%) VoIP
3 12 (14.12%) WAN
4 11 (12.94%) Cisco ASA
4 11 (12.94%) Network Security
5 10 (11.76%) Cisco IOS
5 10 (11.76%) Cisco PIX
5 10 (11.76%) DHCP
5 10 (11.76%) DMVPN
5 10 (11.76%) Ethernet
5 10 (11.76%) OSPF
5 10 (11.76%) SNMP
5 10 (11.76%) SSL
5 10 (11.76%) Wireless
5 10 (11.76%) Wireshark
5 10 (11.76%) xDSL
Database & Business Intelligence
1 11 (12.94%) SQL Server
2 5 (5.88%) SQL Server 2012
2 5 (5.88%) SQL Server 2014
3 3 (3.53%) Crystal Reports
Development Applications
1 5 (5.88%) JIRA
2 2 (2.35%) Jenkins
2 2 (2.35%) Selenium
General
1 25 (29.41%) Finance
2 10 (11.76%) Retail
3 9 (10.59%) Law
3 9 (10.59%) Manufacturing
4 5 (5.88%) Legal
5 3 (3.53%) Back Office
5 3 (3.53%) Banking
6 1 (1.18%) Investment Banking
6 1 (1.18%) Publishing
6 1 (1.18%) Telecoms
Job Titles
1 15 (17.65%) Analyst
2 11 (12.94%) Network Engineer
3 10 (11.76%) Administrator
4 7 (8.24%) IT Analyst
4 7 (8.24%) IT Manager
4 7 (8.24%) Security Analyst
5 6 (7.06%) 2nd Line Desktop Support
5 6 (7.06%) 2nd Line Desktop Support Engineer
5 6 (7.06%) 2nd Line Engineer
5 6 (7.06%) 2nd Line Support
5 6 (7.06%) 2nd Line Support Engineer
5 6 (7.06%) Desktop Engineer
5 6 (7.06%) Desktop Support
5 6 (7.06%) Desktop Support Engineer
5 6 (7.06%) Graduate
5 6 (7.06%) Support Engineer
6 5 (5.88%) Consultant
6 5 (5.88%) IT Services Manager
6 5 (5.88%) Service Manager
7 4 (4.71%) Support Analyst
Libraries, Frameworks & Software Standards
1 5 (5.88%) CSS
1 5 (5.88%) HTML
1 5 (5.88%) JSP
2 4 (4.71%) Web Services
3 3 (3.53%) Flash
3 3 (3.53%) ODBC
4 2 (2.35%) AngularJS
4 2 (2.35%) SOAP
4 2 (2.35%) Twitter Bootstrap
5 1 (1.18%) Middleware
Miscellaneous
1 6 (7.06%) Life Science
2 5 (5.88%) Management Information System
3 4 (4.71%) Data Centre
3 4 (4.71%) Smart Meter
4 3 (3.53%) Analytical Skills
4 3 (3.53%) Computer Science
4 3 (3.53%) Distributed Denial-of-Service
5 2 (2.35%) Private Cloud
5 2 (2.35%) Web 2.0
6 1 (1.18%) Freedom of Information
6 1 (1.18%) Mobile Computing
6 1 (1.18%) Smart Energy
6 1 (1.18%) Virtual Team
Operating Systems
1 33 (38.82%) Windows
2 19 (22.35%) Windows Server 2012
3 15 (17.65%) Windows Server 2008
4 11 (12.94%) Windows Server
4 11 (12.94%) Windows Server 2003
5 6 (7.06%) Windows 7
6 3 (3.53%) HPUX
6 3 (3.53%) Linux
7 2 (2.35%) Windows XP
8 1 (1.18%) Unix
Processes & Methodologies
1 71 (83.53%) Service Management
2 58 (68.24%) ITIL
3 21 (24.71%) ITIL V3
4 18 (21.18%) Service Delivery
5 14 (16.47%) Change Management
6 10 (11.76%) Kalman Filter
6 10 (11.76%) Load Balancing
7 9 (10.59%) Agile Software Development
7 9 (10.59%) Information Security
7 9 (10.59%) Penetration Testing
7 9 (10.59%) Project Management
7 9 (10.59%) Release Management
8 8 (9.41%) Workflow
9 7 (8.24%) Asset Management
9 7 (8.24%) Configuration Management
9 7 (8.24%) Risk Management
10 6 (7.06%) Coaching
10 6 (7.06%) Software Engineering
11 5 (5.88%) Mentoring
11 5 (5.88%) Prototyping
Programming Languages
1 13 (15.29%) SQL
2 7 (8.24%) JavaScript
3 5 (5.88%) PHP
4 4 (4.71%) Python
5 3 (3.53%) C
5 3 (3.53%) PowerShell
5 3 (3.53%) T-SQL
6 2 (2.35%) Java
Qualifications
1 25 (29.41%) Degree
2 19 (22.35%) Cisco Certification
3 11 (12.94%) CCNP
4 10 (11.76%) ITIL Certification
5 8 (9.41%) CCNA
6 4 (4.71%) SC Cleared
6 4 (4.71%) Security Cleared
7 3 (3.53%) CISSP
7 3 (3.53%) CREST Certified
7 3 (3.53%) DBS Check
7 3 (3.53%) GCIA
7 3 (3.53%) GCIH
7 3 (3.53%) MCSE
7 3 (3.53%) Microsoft Certification
7 3 (3.53%) PMI Certification
7 3 (3.53%) PMP
7 3 (3.53%) SANS
8 1 (1.18%) ISEB
Quality Assurance & Compliance
1 5 (5.88%) ISO/IEC 27001
1 5 (5.88%) QA
2 4 (4.71%) COBIT
2 4 (4.71%) SLA
3 3 (3.53%) ISO/IEC 15288
3 3 (3.53%) PCI DSS
4 2 (2.35%) PMO
5 1 (1.18%) GMP
System Software
1 11 (12.94%) Active Directory
2 3 (3.53%) Snort
2 3 (3.53%) Terminal Services
2 3 (3.53%) Virtual Desktop
3 2 (2.35%) Hyper-V
3 2 (2.35%) VMware ESXi
3 2 (2.35%) VMware Infrastructure
4 1 (1.18%) XenDesktop
Systems Management
1 3 (3.53%) Trend Micro Deep Security
2 2 (2.35%) Norton AntiVirus
2 2 (2.35%) Opscode Chef
2 2 (2.35%) Puppet
Vendors
1 22 (25.88%) Cisco
2 15 (17.65%) Microsoft
3 12 (14.12%) ServiceNow
4 10 (11.76%) F5
4 10 (11.76%) Riverbed
5 7 (8.24%) Citrix
6 5 (5.88%) VMware
7 4 (4.71%) HEAT Software
7 4 (4.71%) Remedy
8 3 (3.53%) Avaya
8 3 (3.53%) BMC
8 3 (3.53%) HP
8 3 (3.53%) iManage
8 3 (3.53%) McAfee
8 3 (3.53%) NetWitness
8 3 (3.53%) Rockwell
8 3 (3.53%) Siebel
8 3 (3.53%) Sourcefire
8 3 (3.53%) Splunk
8 3 (3.53%) Trend Micro