Period
to 24 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 24 September 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > North West
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 230 281 226
Rank change year-on-year +51 -55 +51
Permanent jobs citing ITSM 129 86 135
As % of all permanent IT jobs advertised in the North West 1.09% 0.66% 1.14%
As % of the Processes & Methodologies category 1.19% 0.73% 1.26%
Number of salaries quoted 102 71 108
North West median annual salary £45,850 £45,000 £44,000
Median salary % change year-on-year +1.89% +2.27% +11.39%
10th Percentile £20,000 £21,000 £27,350
90th Percentile £71,767 £71,250 £65,000
England median annual salary £45,000 £47,500 £46,000
% change year-on-year -5.26% +3.26% -1.08%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 10,813 11,809 10,731
As % of all permanent IT jobs advertised in the North West 91.00% 91.13% 90.50%
Number of salaries quoted 8,688 9,413 8,990
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £65,000 £62,500
England median annual salary £50,500 £50,000 £50,000
% change year-on-year +1.00% - +5.26%

ITSM
Job Vacancy Trend in the North West

Job postings citing ITSM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for ITSM in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the North West.

Salary trend for ITSM in the North West

ITSM
Salary Histogram in the North West

The salary distribution of IT jobs citing ITSM in the North West over the 6 months to 24 September 2018.

Salary histogram for ITSM in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +34 62 £43,653 +16.41% 8
Cheshire +12 44 £31,500 -30.00% 3
Merseyside +29 17 £47,500 +5.56% 4
Lancashire +11 5 £43,653 +29.34%
ITSM
England

For the 6 months to 24 September 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for ITSM.

1 104 (80.62%) Service Management
2 99 (76.74%) ITIL
3 41 (31.78%) Finance
4 36 (27.91%) Service Delivery
5 35 (27.13%) Windows
5 35 (27.13%) SLA
6 34 (26.36%) ITIL V3
7 30 (23.26%) Line Management
8 28 (21.71%) Change Management
9 27 (20.93%) SQL
10 26 (20.16%) Problem-Solving
11 25 (19.38%) Problem Management
12 24 (18.60%) Microsoft
13 23 (17.83%) ServiceNow
14 22 (17.05%) Project Management
14 22 (17.05%) Active Directory
15 21 (16.28%) People Management
15 21 (16.28%) Incident Management
16 18 (13.95%) Relational Database
16 18 (13.95%) Analytical Skills
16 18 (13.95%) Business Continuity
16 18 (13.95%) Retail
17 17 (13.18%) CRM
18 16 (12.40%) Stakeholder Management
18 16 (12.40%) Windows 7
19 15 (11.63%) Coaching
20 14 (10.85%) User Experience
20 14 (10.85%) Mentoring
20 14 (10.85%) Supplier Management
20 14 (10.85%) Agile Software Development

ITSM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (7.75%) Exchange Server 2007
1 10 (7.75%) MS Exchange
1 10 (7.75%) SharePoint
1 10 (7.75%) SharePoint Server
1 10 (7.75%) Skype for Business
2 2 (1.55%) Tomcat
3 1 (0.78%) CMS
3 1 (0.78%) IIS
Applications
1 12 (9.30%) Microsoft Excel
2 8 (6.20%) Microsoft Office
3 7 (5.43%) Microsoft PowerPoint
Business Applications
1 10 (7.75%) Dynamics CRM
2 7 (5.43%) SAP BPC
3 4 (3.10%) Remedy ITSM
Cloud Services
1 12 (9.30%) Microsoft Azure
1 12 (9.30%) Office 365
2 11 (8.53%) IaaS
3 7 (5.43%) SaaS
4 2 (1.55%) Amazon AWS
5 1 (0.78%) G Suite
Communications & Networking
1 12 (9.30%) TCP/IP
2 10 (7.75%) Firewall
2 10 (7.75%) Skype
3 8 (6.20%) Remote Desktop
3 8 (6.20%) VPN
4 3 (2.33%) SAN
5 2 (1.55%) IP Telephony
5 2 (1.55%) LAN
5 2 (1.55%) SMS
5 2 (1.55%) WAN
6 1 (0.78%) NAS
6 1 (0.78%) Unified Communications
6 1 (0.78%) VoIP
Database & Business Intelligence
1 18 (13.95%) Relational Database
2 11 (8.53%) SQL Server
3 10 (7.75%) Data Warehouse
4 9 (6.98%) SQL Server 2008
5 2 (1.55%) QlikView
6 1 (0.78%) RDBMS
6 1 (0.78%) SQL Server Reporting Services
Development Applications
1 2 (1.55%) JIRA
General
1 41 (31.78%) Finance
2 18 (13.95%) Retail
3 12 (9.30%) Publishing
4 10 (7.75%) Law
5 8 (6.20%) Banking
6 6 (4.65%) Manufacturing
6 6 (4.65%) Telecoms
7 4 (3.10%) Investment Banking
8 2 (1.55%) Billing
9 1 (0.78%) Games
9 1 (0.78%) Local Government
Job Titles
1 32 (24.81%) Analyst
2 28 (21.71%) Service Analyst
2 28 (21.71%) Service Manager
3 23 (17.83%) IT Manager
4 22 (17.05%) Service Desk Analyst
5 20 (15.50%) IT Services Manager
6 13 (10.08%) Team Leader
7 9 (6.98%) IT Analyst
7 9 (6.98%) Service Desk Technician
8 8 (6.20%) ITIL Manager
9 7 (5.43%) Architect
9 7 (5.43%) IT Support
10 6 (4.65%) Lead Architect
10 6 (4.65%) Operations Analyst
11 5 (3.88%) Enterprise Architect
11 5 (3.88%) ITIL Service Manager
11 5 (3.88%) Lead Enterprise Architect
11 5 (3.88%) Support Engineer
12 4 (3.10%) 2nd Line Support
12 4 (3.10%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 4 (3.10%) HTML
2 3 (2.33%) .NET
2 3 (2.33%) XML
3 2 (1.55%) Flash
3 2 (1.55%) Web Services
4 1 (0.78%) Ajax
4 1 (0.78%) CSS
4 1 (0.78%) DHTML
4 1 (0.78%) JDBC
4 1 (0.78%) LDAP
Miscellaneous
1 18 (13.95%) Analytical Skills
2 14 (10.85%) User Experience
3 10 (7.75%) Management Information System
4 9 (6.98%) Computer Science
5 7 (5.43%) Self-Motivation
6 6 (4.65%) Blackberry
6 6 (4.65%) CMDB
6 6 (4.65%) iPhone
7 5 (3.88%) N-Tier
8 4 (3.10%) Smart Energy
9 3 (2.33%) Data Centre
10 2 (1.55%) Data Protection Act
10 2 (1.55%) Virtual Team
11 1 (0.78%) Online Games
11 1 (0.78%) PMI
11 1 (0.78%) Social Media
Operating Systems
1 35 (27.13%) Windows
2 16 (12.40%) Windows 7
3 9 (6.98%) Windows Server 2008
4 4 (3.10%) Windows 10
5 2 (1.55%) Linux
5 2 (1.55%) Windows Server
6 1 (0.78%) Ubuntu
Processes & Methodologies
1 104 (80.62%) Service Management
2 99 (76.74%) ITIL
3 36 (27.91%) Service Delivery
4 34 (26.36%) ITIL V3
5 30 (23.26%) Line Management
6 28 (21.71%) Change Management
7 26 (20.16%) Problem-Solving
8 25 (19.38%) Problem Management
9 22 (17.05%) Project Management
10 21 (16.28%) Incident Management
10 21 (16.28%) People Management
11 18 (13.95%) Business Continuity
12 17 (13.18%) CRM
13 16 (12.40%) Stakeholder Management
14 15 (11.63%) Coaching
15 14 (10.85%) Agile Software Development
15 14 (10.85%) Mentoring
15 14 (10.85%) Supplier Management
16 13 (10.08%) IT Strategy
16 13 (10.08%) TOGAF
Programming Languages
1 27 (20.93%) SQL
2 2 (1.55%) Perl
2 2 (1.55%) PL/SQL
3 1 (0.78%) C
3 1 (0.78%) JavaScript
3 1 (0.78%) PHP
3 1 (0.78%) PowerShell
3 1 (0.78%) T-SQL
3 1 (0.78%) VBA
Qualifications
1 13 (10.08%) Microsoft Certification
2 11 (8.53%) HNC
3 10 (7.75%) Degree
4 9 (6.98%) ITIL Certification
5 7 (5.43%) ITIL Foundation Certificate
5 7 (5.43%) TOGAF Certification
6 5 (3.88%) BC Cleared
6 5 (3.88%) Security Cleared
7 2 (1.55%) ISEB
7 2 (1.55%) MCSA
8 1 (0.78%) HND
8 1 (0.78%) MCP
8 1 (0.78%) MCSE
8 1 (0.78%) PMI Certification
8 1 (0.78%) VCP6
8 1 (0.78%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 35 (27.13%) SLA
2 8 (6.20%) GDPR
3 3 (2.33%) ISO/IEC 20000
4 1 (0.78%) PMO
4 1 (0.78%) QA
System Software
1 22 (17.05%) Active Directory
2 9 (6.98%) Virtual Machines
3 3 (2.33%) VMware Infrastructure
4 1 (0.78%) vCloud
4 1 (0.78%) vSphere
Systems Management
1 11 (8.53%) SCCM
2 9 (6.98%) SCVMM
3 3 (2.33%) Nagios
4 2 (1.55%) MOM
5 1 (0.78%) Single Sign-On
Vendors
1 24 (18.60%) Microsoft
2 23 (17.83%) ServiceNow
3 12 (9.30%) SAP
4 7 (5.43%) Sun
5 6 (4.65%) Sony
6 4 (3.10%) Remedy
7 3 (2.33%) GoldenSource
7 3 (2.33%) VMware
8 2 (1.55%) BMC
8 2 (1.55%) Cadence
8 2 (1.55%) Dynatrace
8 2 (1.55%) Forcepoint
8 2 (1.55%) New Relic
8 2 (1.55%) SolarWinds
8 2 (1.55%) Veeam
9 1 (0.78%) Cisco