The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England / North West
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 227 176 215
Rank change year-on-year -51 +39  
Permanent jobs citing ITSM 45 60 43
As % of all permanent IT jobs advertised in the North West 0.65% 1.08% 0.67%
As % of the Processes & Methodologies category 0.73% 1.23% 0.75%
Number of salaries quoted 31 49 26
Median salary £45,000 £42,500 £47,500
Median salary % change year-on-year +5.88% -10.52%  
90% offered a salary of more than £23,500 £28,000 £32,500
10% offered a salary of more than £55,000 £68,000 £110,000
UK excluding London median salary £46,000 £42,500 £42,500
% change year-on-year +8.23% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process and methodology skills.

Process & Methodology Skills
North West
Permanent job vacancies with a requirement for process and methodology skills 6180 4891 5734
As % of all permanent IT job vacancies advertised in the North West 89.83% 88.29% 89.73%
Number of salaries quoted 5009 4133 4657
Median salary £43,500 £42,500 £40,000
Median salary % change year-on-year +2.35% +6.25%  
90% offered a salary of more than £30,000 £28,000 £27,500
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the North West.

Salary trend for ITSM in the North West

ITSM
Salary Histogram in the North West

The salary distribution of IT jobs citing ITSM in the North West over the 3 months to 26 June 2017.

Salary histogram for ITSM in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -24 20 £45,000 +50.00% 1
Manchester -45 20 £45,000 +5.88% 12
Cumbria -2 3 - -
Merseyside - 2 - - 1
ITSM
England

For the 6 months to 26 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for ITSM.

1 56 (77.78%) Service Management
2 53 (73.61%) ITIL
3 24 (33.33%) Service Delivery
4 23 (31.94%) Finance
5 21 (29.17%) Windows
6 19 (26.39%) ServiceNow
7 16 (22.22%) ITIL V3
7 16 (22.22%) Degree
8 15 (20.83%) Microsoft
9 12 (16.67%) Cisco
9 12 (16.67%) Project Management
10 11 (15.28%) Remedy
10 11 (15.28%) Stakeholder Management
10 11 (15.28%) Change Management
10 11 (15.28%) SLA
10 11 (15.28%) Remedy ITSM
10 11 (15.28%) Agile Software Development
10 11 (15.28%) Process Improvement
11 10 (13.89%) VPN
12 9 (12.50%) DNS
12 9 (12.50%) WAN
12 9 (12.50%) Active Directory
12 9 (12.50%) Firewall
12 9 (12.50%) Manufacturing
12 9 (12.50%) IP Telephony
12 9 (12.50%) Asset Management
13 8 (11.11%) Release Management
13 8 (11.11%) Windows Server 2008
13 8 (11.11%) Windows Server 2012
13 8 (11.11%) Line Management

ITSM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.17%) Confluence
1 3 (4.17%) SharePoint
2 2 (2.78%) MS Exchange
3 1 (1.39%) Skype for Business
Applications
1 7 (9.72%) Microsoft Excel
2 2 (2.78%) Microsoft Office
3 1 (1.39%) Microsoft PowerPoint
Business Applications
1 11 (15.28%) Remedy ITSM
Cloud Services
1 4 (5.56%) Amazon AWS
1 4 (5.56%) Microsoft Azure
2 3 (4.17%) Office 365
3 1 (1.39%) IaaS
3 1 (1.39%) SaaS
Communications & Networking
1 10 (13.89%) VPN
2 9 (12.50%) DNS
2 9 (12.50%) Firewall
2 9 (12.50%) IP Telephony
2 9 (12.50%) WAN
3 8 (11.11%) MPLS
3 8 (11.11%) VoIP
4 7 (9.72%) DHCP
4 7 (9.72%) LAN
4 7 (9.72%) Network Security
5 6 (8.33%) Cisco ASA
5 6 (8.33%) Cisco IOS
5 6 (8.33%) Cisco PIX
5 6 (8.33%) DMVPN
5 6 (8.33%) Ethernet
5 6 (8.33%) OSPF
5 6 (8.33%) SNMP
5 6 (8.33%) SSL
5 6 (8.33%) Wireshark
5 6 (8.33%) xDSL
Database & Business Intelligence
1 6 (8.33%) SQL Server
2 3 (4.17%) SQL Server Analysis Services
2 3 (4.17%) SQL Server Integration Services
2 3 (4.17%) SQL Server Reporting Services
3 2 (2.78%) Big Data
3 2 (2.78%) MS Access
Development Applications
1 6 (8.33%) JIRA
2 3 (4.17%) Selenium
3 2 (2.78%) Jenkins
General
1 23 (31.94%) Finance
2 9 (12.50%) Manufacturing
3 5 (6.94%) Banking
3 5 (6.94%) Law
3 5 (6.94%) Retail
4 2 (2.78%) Investment Banking
4 2 (2.78%) Legal
5 1 (1.39%) Marketing
Job Titles
1 9 (12.50%) Analyst
2 7 (9.72%) Architect
2 7 (9.72%) Service Manager
3 6 (8.33%) Consultant
3 6 (8.33%) IT Director
3 6 (8.33%) IT Manager
3 6 (8.33%) Network Engineer
4 4 (5.56%) 1st Line Support
4 4 (5.56%) Administrator
4 4 (5.56%) Desktop Support
4 4 (5.56%) Service Management Consultant
5 3 (4.17%) Configuration Analyst
5 3 (4.17%) Developer
5 3 (4.17%) Incident Manager
5 3 (4.17%) Infrastructure Analyst
5 3 (4.17%) Senior Network Engineer
5 3 (4.17%) Services Delivery Manager
5 3 (4.17%) Support Analyst
5 3 (4.17%) Support Engineer
5 3 (4.17%) Transition Manager
Libraries, Frameworks & Software Standards
1 7 (9.72%) Web Services
2 5 (6.94%) Twitter Bootstrap
3 3 (4.17%) AngularJS
4 2 (2.78%) HTML
4 2 (2.78%) XML
5 1 (1.39%) .NET
5 1 (1.39%) Middleware
Miscellaneous
1 8 (11.11%) Data Centre
2 7 (9.72%) Virtual Team
3 6 (8.33%) Analytical Skills
3 6 (8.33%) Life Science
3 6 (8.33%) Management Information System
4 4 (5.56%) Computer Science
5 3 (4.17%) CMDB
5 3 (4.17%) Web 2.0
6 2 (2.78%) Private Cloud
7 1 (1.39%) Fat Client
7 1 (1.39%) Smart Energy
7 1 (1.39%) Thin Client
Operating Systems
1 21 (29.17%) Windows
2 8 (11.11%) Windows Server 2008
2 8 (11.11%) Windows Server 2012
3 7 (9.72%) Windows Server 2003
4 6 (8.33%) Linux
5 5 (6.94%) Windows 7
6 3 (4.17%) Unix
6 3 (4.17%) Windows Server
6 3 (4.17%) Windows XP
7 2 (2.78%) AIX
7 2 (2.78%) Solaris
8 1 (1.39%) Mac OS
8 1 (1.39%) Mac OS X
8 1 (1.39%) Windows 8
Processes & Methodologies
1 56 (77.78%) Service Management
2 53 (73.61%) ITIL
3 24 (33.33%) Service Delivery
4 16 (22.22%) ITIL V3
5 12 (16.67%) Project Management
6 11 (15.28%) Agile Software Development
6 11 (15.28%) Change Management
6 11 (15.28%) Process Improvement
6 11 (15.28%) Stakeholder Management
7 9 (12.50%) Asset Management
8 8 (11.11%) Line Management
8 8 (11.11%) PRINCE2
8 8 (11.11%) Release Management
9 7 (9.72%) Configuration Management
9 7 (9.72%) Incident Management
10 6 (8.33%) IT Strategy
10 6 (8.33%) Kalman Filter
10 6 (8.33%) Load Balancing
11 5 (6.94%) Continuous Delivery
11 5 (6.94%) DevOps
Programming Languages
1 8 (11.11%) SQL
2 5 (6.94%) JavaScript
3 3 (4.17%) Java
3 3 (4.17%) Perl
3 3 (4.17%) VB
3 3 (4.17%) VBScript
4 1 (1.39%) C
4 1 (1.39%) Shell Script
Qualifications
1 16 (22.22%) Degree
2 8 (11.11%) Cisco Certification
2 8 (11.11%) ITIL Certification
3 6 (8.33%) CCNP
3 6 (8.33%) ISEB
4 5 (6.94%) SC Cleared
4 5 (6.94%) Security Cleared
5 3 (4.17%) Computer Science Degree
6 2 (2.78%) CCNA
6 2 (2.78%) DBS Check
6 2 (2.78%) MCSE
6 2 (2.78%) Microsoft Certification
7 1 (1.39%) APMP
7 1 (1.39%) MCP
7 1 (1.39%) PMI Certification
7 1 (1.39%) PMP
7 1 (1.39%) PRINCE2 Practitioner
7 1 (1.39%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (15.28%) SLA
2 4 (5.56%) ISO/IEC 20000
2 4 (5.56%) PMO
3 3 (4.17%) ISO/IEC 27001
3 3 (4.17%) QA
4 1 (1.39%) PCI DSS
System Software
1 9 (12.50%) Active Directory
2 5 (6.94%) VMware Infrastructure
3 3 (4.17%) Hyper-V
4 2 (2.78%) VMware ESXi
Systems Management
1 4 (5.56%) Opscode Chef
1 4 (5.56%) Puppet
2 3 (4.17%) Netcool
3 2 (2.78%) Icinga
3 2 (2.78%) Norton AntiVirus
3 2 (2.78%) vRealize
Vendors
1 19 (26.39%) ServiceNow
2 15 (20.83%) Microsoft
3 12 (16.67%) Cisco
4 11 (15.28%) Remedy
5 7 (9.72%) VMware
6 6 (8.33%) BMC
6 6 (8.33%) F5
6 6 (8.33%) Riverbed
7 4 (5.56%) Cadence
7 4 (5.56%) Citrix
7 4 (5.56%) Oracle
8 2 (2.78%) Apple
8 2 (2.78%) arcserve
8 2 (2.78%) Dell
8 2 (2.78%) EMC
8 2 (2.78%) Sophos
8 2 (2.78%) Symantec
8 2 (2.78%) Twitter
9 1 (1.39%) LANDesk
9 1 (1.39%) Snow
Manchester, Lancashire
Uniting Ambition
Salary: £25k - 30k per year
Posted: 57 minutes ago
Manchester
Nigel Frank International
Salary: £50000 - £60000 per annum + Benefits
Posted: 3 days ago
Cheadle, Cheshire
Cloudscope
Salary: £17k - 20k per year
Posted: 2 days ago
Manchester
IQ Telecom
Salary: £23000 - £28000 per annum
Posted: 3 days ago
Cheadle, Cheshire
Jagger Talent
Salary: From £17,000 to £20,000 per annum + Parking + Pension + Overtime
Posted: 3 days ago
Manchester, Lancashire
NHS Blood And Transplant
Salary: From £40,428 to £48,514 per annum
Posted: 4 days ago
Manchester
Interquest - IQ Tech
Salary: £25000 - £90000 per annum
Posted: 3 days ago
Manchester, Lancashire
Hitachi Consulting UK
Salary: £90,000 per annum
Posted: 3 days ago
Manchester
Adria Solutions Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: 21 days ago
Bury, Lancashire
Cyber Team
Salary: From £23,000 to £26,000 per annum
Posted: 5 days ago
Warrington, Cheshire
Ivanti
Salary: Matched pension plan, private medical and dental insurance
Posted: 18 days ago