Period
to 21 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > North West
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 279 234 269
Rank change year-on-year -45 +35 +26
Permanent jobs citing ITSM 83 128 90
As % of all permanent IT jobs advertised in the North West 0.65% 1.03% 0.76%
As % of the Processes & Methodologies category 0.71% 1.14% 0.85%
Number of salaries quoted 60 128 64
North West median annual salary £46,250 £47,500 £40,000
Median salary % change year-on-year -2.63% +18.75% +6.67%
10th Percentile £17,500 £33,200 £22,500
90th Percentile £71,625 £68,750 £64,350
England median annual salary £50,000 £46,069 £45,000
% change year-on-year +8.53% +2.38% +2.27%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11,670 11,206 10,534
As % of all permanent IT jobs advertised in the North West 90.99% 90.47% 88.77%
Number of salaries quoted 9,343 9,353 8,738
North West median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - -
10th Percentile £27,250 £26,000 £24,675
90th Percentile £66,250 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in the North West

Job postings citing ITSM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for ITSM in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the North West.

Salary trend for ITSM in the North West

ITSM
Salary Histogram in the North West

The salary distribution of IT jobs citing ITSM in the North West over the 6 months to 21 February 2018.

Salary histogram for ITSM in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -14 37 £50,000 +13.64% 13
Cheshire -31 29 £24,919 -54.69% 2
Merseyside -17 11 £45,000 -11.76%
Lancashire +7 3 £17,500 -69.57% 1
Cumbria - 3 £45,000 -
ITSM
England

For the 6 months to 21 February 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for ITSM.

1 65 (78.31%) Service Management
2 54 (65.06%) ITIL
3 32 (38.55%) Finance
4 25 (30.12%) ServiceNow
5 21 (25.30%) Windows
6 17 (20.48%) JavaScript
6 17 (20.48%) Degree
7 16 (19.28%) Agile Software Development
7 16 (19.28%) ITIL V3
8 15 (18.07%) HTML
9 14 (16.87%) SQL
9 14 (16.87%) Active Directory
10 13 (15.66%) Service Delivery
10 13 (15.66%) Change Management
11 12 (14.46%) Project Management
12 11 (13.25%) Advertising
12 11 (13.25%) PHP
12 11 (13.25%) Windows Server
13 10 (12.05%) CMDB
13 10 (12.05%) SQL Server
13 10 (12.05%) Web Services
13 10 (12.05%) XML
14 9 (10.84%) Java
14 9 (10.84%) Microsoft
14 9 (10.84%) Banking
15 8 (9.64%) Enterprise Architecture
15 8 (9.64%) Windows Server 2012
15 8 (9.64%) ITIL Certification
16 7 (8.43%) Cisco Certification
16 7 (8.43%) SLA

ITSM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (7.23%) SharePoint
2 4 (4.82%) Tomcat
3 3 (3.61%) CMS
4 2 (2.41%) IIS
4 2 (2.41%) MS Exchange
4 2 (2.41%) SharePoint Server
4 2 (2.41%) Skype for Business
5 1 (1.20%) Exchange Server 2007
5 1 (1.20%) Exchange Server 2010
Applications
1 4 (4.82%) Microsoft Office
Business Applications
1 4 (4.82%) Carpe Diem
1 4 (4.82%) Elite 3E
2 1 (1.20%) Dynamics CRM
2 1 (1.20%) Remedy ITSM
Cloud Services
1 4 (4.82%) Amazon AWS
2 2 (2.41%) Office 365
3 1 (1.20%) IaaS
3 1 (1.20%) Microsoft Azure
Communications & Networking
1 4 (4.82%) Firewall
1 4 (4.82%) IP Telephony
1 4 (4.82%) VPN
2 3 (3.61%) BGP
2 3 (3.61%) Cisco ASA
2 3 (3.61%) Cisco IOS
2 3 (3.61%) Cisco PIX
2 3 (3.61%) DMVPN
2 3 (3.61%) DNS
2 3 (3.61%) EIGRP
2 3 (3.61%) IPsec
2 3 (3.61%) MPLS
2 3 (3.61%) Network Security
2 3 (3.61%) NX-OS
2 3 (3.61%) OSPF
2 3 (3.61%) SSL
2 3 (3.61%) TACACS
2 3 (3.61%) Wireless
2 3 (3.61%) Wireshark
2 3 (3.61%) xDSL
Database & Business Intelligence
1 10 (12.05%) SQL Server
2 4 (4.82%) Crystal Reports
2 4 (4.82%) SQL Server 2012
2 4 (4.82%) SQL Server 2014
3 2 (2.41%) MySQL
3 2 (2.41%) SQL Server Reporting Services
4 1 (1.20%) Relational Database
4 1 (1.20%) SQL Server 2008
General
1 32 (38.55%) Finance
2 11 (13.25%) Advertising
3 9 (10.84%) Banking
4 7 (8.43%) Law
5 6 (7.23%) Legal
5 6 (7.23%) Retail
6 3 (3.61%) Back Office
6 3 (3.61%) Investment Banking
6 3 (3.61%) Manufacturing
7 2 (2.41%) Telecoms
Job Titles
1 17 (20.48%) Analyst
2 11 (13.25%) Developer
2 11 (13.25%) ServiceNow Developer
3 7 (8.43%) IT Analyst
4 6 (7.23%) Administrator
4 6 (7.23%) IT Manager
4 6 (7.23%) IT Services Manager
4 6 (7.23%) Service Manager
5 5 (6.02%) Graduate
5 5 (6.02%) Senior Developer
6 4 (4.82%) Applications Support
6 4 (4.82%) Applications Support Analyst
6 4 (4.82%) Configuration Manager
6 4 (4.82%) Consultant
6 4 (4.82%) IT Support
6 4 (4.82%) IT Support Analyst
6 4 (4.82%) Management Consultant
6 4 (4.82%) Security Analyst
6 4 (4.82%) Service Management Consultant
6 4 (4.82%) Support Analyst
Libraries, Frameworks & Software Standards
1 15 (18.07%) HTML
2 10 (12.05%) Web Services
2 10 (12.05%) XML
3 5 (6.02%) CSS
4 4 (4.82%) JSP
4 4 (4.82%) LDAP
4 4 (4.82%) ODBC
5 3 (3.61%) Flash
6 2 (2.41%) AngularJS
6 2 (2.41%) jQuery
6 2 (2.41%) Twitter Bootstrap
Miscellaneous
1 10 (12.05%) CMDB
2 7 (8.43%) Management Information System
3 4 (4.82%) Distributed Denial-of-Service
3 4 (4.82%) Smart Meter
4 3 (3.61%) Life Science
4 3 (3.61%) Virtual Team
5 2 (2.41%) Analytical Skills
6 1 (1.20%) AS400
6 1 (1.20%) Computer Science
6 1 (1.20%) Freedom of Information
6 1 (1.20%) Mobile Computing
6 1 (1.20%) Smart Energy
Operating Systems
1 21 (25.30%) Windows
2 11 (13.25%) Windows Server
3 8 (9.64%) Windows Server 2012
4 6 (7.23%) Windows Server 2008
5 4 (4.82%) HPUX
5 4 (4.82%) Windows Server 2003
6 3 (3.61%) Unix
6 3 (3.61%) Windows 7
7 1 (1.20%) Android
7 1 (1.20%) Apple iOS
7 1 (1.20%) Linux
7 1 (1.20%) Windows 10
7 1 (1.20%) Windows 8
7 1 (1.20%) Windows Mobile
7 1 (1.20%) Windows XP
Processes & Methodologies
1 65 (78.31%) Service Management
2 54 (65.06%) ITIL
3 16 (19.28%) Agile Software Development
3 16 (19.28%) ITIL V3
4 13 (15.66%) Change Management
4 13 (15.66%) Service Delivery
5 12 (14.46%) Project Management
6 8 (9.64%) Enterprise Architecture
7 7 (8.43%) Workflow
8 6 (7.23%) Asset Management
8 6 (7.23%) CRM
8 6 (7.23%) Information Security
8 6 (7.23%) Programme Management
8 6 (7.23%) Software Engineering
9 5 (6.02%) Coaching
9 5 (6.02%) Document Management
9 5 (6.02%) Stakeholder Management
9 5 (6.02%) Test Strategy
9 5 (6.02%) User Acceptance Testing
9 5 (6.02%) Web Development
Programming Languages
1 17 (20.48%) JavaScript
2 14 (16.87%) SQL
3 11 (13.25%) PHP
4 9 (10.84%) Java
5 6 (7.23%) T-SQL
6 4 (4.82%) C
7 2 (2.41%) VBA
Qualifications
1 17 (20.48%) Degree
2 8 (9.64%) ITIL Certification
3 7 (8.43%) Cisco Certification
4 6 (7.23%) SC Cleared
4 6 (7.23%) Security Cleared
5 4 (4.82%) CCNA
5 4 (4.82%) CISSP
5 4 (4.82%) CREST Certified
5 4 (4.82%) GCIA
5 4 (4.82%) GCIH
5 4 (4.82%) SANS
6 3 (3.61%) CCNP
6 3 (3.61%) DBS Check
6 3 (3.61%) Microsoft Certification
7 2 (2.41%) MCP
7 2 (2.41%) MCSA
7 2 (2.41%) MCSE
8 1 (1.20%) HNC
8 1 (1.20%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (8.43%) SLA
2 4 (4.82%) COBIT
2 4 (4.82%) ISO/IEC 27001
2 4 (4.82%) PCI DSS
3 3 (3.61%) ISO/IEC 15288
3 3 (3.61%) ISO/IEC 20000
4 1 (1.20%) GMP
4 1 (1.20%) ISO 9001
4 1 (1.20%) PMO
System Software
1 14 (16.87%) Active Directory
2 4 (4.82%) Snort
2 4 (4.82%) Terminal Services
2 4 (4.82%) Virtual Desktop
3 1 (1.20%) Virtual Machines
3 1 (1.20%) XenDesktop
Systems Management
1 4 (4.82%) Single Sign-On
1 4 (4.82%) Trend Micro Deep Security
2 1 (1.20%) SCCM
2 1 (1.20%) SCVMM
Vendors
1 25 (30.12%) ServiceNow
2 9 (10.84%) Microsoft
3 6 (7.23%) Google
4 5 (6.02%) HP
5 4 (4.82%) iManage
5 4 (4.82%) Ivanti
5 4 (4.82%) McAfee
5 4 (4.82%) NetWitness
5 4 (4.82%) Sourcefire
5 4 (4.82%) Splunk
5 4 (4.82%) Trend Micro
6 3 (3.61%) Avaya
6 3 (3.61%) Capita
6 3 (3.61%) Cisco
6 3 (3.61%) F5
6 3 (3.61%) Riverbed
6 3 (3.61%) Siebel
7 1 (1.20%) Citrix
7 1 (1.20%) Dell
7 1 (1.20%) Oracle