Period
to 21 October 2017

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 October 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > North West
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 282 233 282
Rank change year-on-year -49 +49 +58
Permanent jobs citing ITSM 88 120 81
As % of all permanent IT jobs advertised in the North West 0.69% 0.98% 0.62%
As % of the Processes & Methodologies category 0.77% 1.10% 0.69%
Number of salaries quoted 75 98 58
North West median annual salary £40,000 £44,000 £40,000
Median salary % change year-on-year -9.09% +10.00% -19.60%
10th Percentile £19,050 £28,550 £25,000
90th Percentile £57,500 £65,000 £67,875
England median annual salary £47,500 £47,500 £46,500
% change year-on-year - +2.15% +5.68%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Permanent vacancies with a requirement for process or methodology skills 11419 10882 11768
As % of all permanent IT jobs advertised in the North West 89.61% 89.31% 89.69%
Number of salaries quoted 9066 9106 9656
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +2.56%
10th Percentile £26,250 £26,000 £24,750
90th Percentile £65,000 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in the North West

Job postings citing ITSM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for ITSM in the North West

ITSM
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the North West.

Salary trend for ITSM in the North West

ITSM
Salary Histogram in the North West

The salary distribution of IT jobs citing ITSM in the North West over the 6 months to 21 October 2017.

Salary histogram for ITSM in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -25 38 £34,280 -22.09% 3
Cheshire -25 34 £45,000 +30.43% 1
Merseyside +5 9 £47,500 +7.95%
Lancashire -5 7 £17,500 -58.82%
Cumbria -1 2 - -
ITSM
England

For the 6 months to 21 October 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for ITSM.

1 76 (86.36%) Service Management
2 65 (73.86%) ITIL
3 35 (39.77%) Windows
4 30 (34.09%) Degree
5 27 (30.68%) ITIL V3
5 27 (30.68%) Cisco
6 26 (29.55%) Service Delivery
7 24 (27.27%) Finance
8 23 (26.14%) VPN
9 22 (25.00%) Cisco Certification
9 22 (25.00%) Windows Server 2012
10 20 (22.73%) Microsoft
11 19 (21.59%) Windows Server 2008
12 18 (20.45%) Firewall
13 17 (19.32%) MPLS
13 17 (19.32%) VoIP
13 17 (19.32%) WAN
13 17 (19.32%) DNS
13 17 (19.32%) Windows Server 2003
13 17 (19.32%) IP Telephony
14 16 (18.18%) Network Security
14 16 (18.18%) Cisco ASA
14 16 (18.18%) CCNP
15 15 (17.05%) OSPF
15 15 (17.05%) BGP
15 15 (17.05%) EIGRP
15 15 (17.05%) TACACS
15 15 (17.05%) Wireless
15 15 (17.05%) IPsec
15 15 (17.05%) SSL

ITSM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.68%) Confluence
2 4 (4.55%) SharePoint
2 4 (4.55%) Tomcat
3 3 (3.41%) CMS
3 3 (3.41%) MS Exchange
4 2 (2.27%) Apache
4 2 (2.27%) Skype for Business
5 1 (1.14%) Exchange Server 2010
5 1 (1.14%) SharePoint Server
Applications
1 6 (6.82%) Microsoft Excel
2 3 (3.41%) Microsoft Office
Business Applications
1 6 (6.82%) Remedy ITSM
Cloud Services
1 3 (3.41%) Amazon AWS
1 3 (3.41%) Office 365
2 2 (2.27%) Microsoft Azure
3 1 (1.14%) SaaS
Communications & Networking
1 23 (26.14%) VPN
2 18 (20.45%) Firewall
3 17 (19.32%) DNS
3 17 (19.32%) IP Telephony
3 17 (19.32%) MPLS
3 17 (19.32%) VoIP
3 17 (19.32%) WAN
4 16 (18.18%) Cisco ASA
4 16 (18.18%) Network Security
5 15 (17.05%) Cisco IOS
5 15 (17.05%) Cisco PIX
5 15 (17.05%) DHCP
5 15 (17.05%) DMVPN
5 15 (17.05%) Ethernet
5 15 (17.05%) NX-OS
5 15 (17.05%) OSPF
5 15 (17.05%) SNMP
5 15 (17.05%) SSL
5 15 (17.05%) Wireshark
5 15 (17.05%) xDSL
Database & Business Intelligence
1 8 (9.09%) SQL Server
2 4 (4.55%) SQL Server 2012
2 4 (4.55%) SQL Server 2014
Development Applications
1 8 (9.09%) JIRA
2 3 (3.41%) Selenium
3 2 (2.27%) Jenkins
General
1 24 (27.27%) Finance
2 11 (12.50%) Manufacturing
2 11 (12.50%) Retail
3 9 (10.23%) Law
4 3 (3.41%) Back Office
5 2 (2.27%) Banking
5 2 (2.27%) Legal
6 1 (1.14%) Marketing
6 1 (1.14%) Publishing
6 1 (1.14%) Telecoms
Job Titles
1 16 (18.18%) Network Engineer
2 11 (12.50%) Administrator
3 9 (10.23%) Analyst
4 7 (7.95%) Desktop Support
4 7 (7.95%) IT Manager
4 7 (7.95%) Support Engineer
5 6 (6.82%) 2nd Line Desktop Support
5 6 (6.82%) 2nd Line Desktop Support Engineer
5 6 (6.82%) 2nd Line Engineer
5 6 (6.82%) 2nd Line Support
5 6 (6.82%) 2nd Line Support Engineer
5 6 (6.82%) Desktop Engineer
5 6 (6.82%) Desktop Support Engineer
5 6 (6.82%) Graduate
6 5 (5.68%) Architect
6 5 (5.68%) Incident Manager
6 5 (5.68%) IT Services Manager
6 5 (5.68%) Security Analyst
7 4 (4.55%) Senior Analyst
7 4 (4.55%) Service Manager
Libraries, Frameworks & Software Standards
1 6 (6.82%) HTML
1 6 (6.82%) Web Services
2 5 (5.68%) CSS
3 4 (4.55%) JSP
3 4 (4.55%) Twitter Bootstrap
4 3 (3.41%) AngularJS
4 3 (3.41%) Flash
5 2 (2.27%) SOAP
6 1 (1.14%) .NET
6 1 (1.14%) Middleware
6 1 (1.14%) XML
Miscellaneous
1 9 (10.23%) Data Centre
2 8 (9.09%) Life Science
3 4 (4.55%) Analytical Skills
3 4 (4.55%) Management Information System
3 4 (4.55%) Smart Meter
4 3 (3.41%) Computer Science
4 3 (3.41%) Virtual Team
4 3 (3.41%) Web 2.0
5 2 (2.27%) Private Cloud
6 1 (1.14%) Distributed Denial-of-Service
6 1 (1.14%) Fat Client
6 1 (1.14%) Freedom of Information
6 1 (1.14%) Mobile Computing
6 1 (1.14%) Smart Energy
6 1 (1.14%) Thin Client
Operating Systems
1 35 (39.77%) Windows
2 22 (25.00%) Windows Server 2012
3 19 (21.59%) Windows Server 2008
4 17 (19.32%) Windows Server 2003
5 7 (7.95%) Windows 7
5 7 (7.95%) Windows Server
6 2 (2.27%) HPUX
6 2 (2.27%) Linux
6 2 (2.27%) Windows XP
7 1 (1.14%) Mac OS
Processes & Methodologies
1 76 (86.36%) Service Management
2 65 (73.86%) ITIL
3 27 (30.68%) ITIL V3
4 26 (29.55%) Service Delivery
5 15 (17.05%) Kalman Filter
5 15 (17.05%) Load Balancing
6 11 (12.50%) Asset Management
7 10 (11.36%) Agile Software Development
7 10 (11.36%) Change Management
7 10 (11.36%) Project Management
7 10 (11.36%) Release Management
8 7 (7.95%) Information Security
8 7 (7.95%) Penetration Testing
8 7 (7.95%) Workflow
9 6 (6.82%) Configuration Management
9 6 (6.82%) PRINCE2
9 6 (6.82%) Process Management
9 6 (6.82%) Risk Management
9 6 (6.82%) Software Engineering
10 5 (5.68%) Data Analysis
Programming Languages
1 9 (10.23%) JavaScript
2 7 (7.95%) SQL
3 5 (5.68%) PHP
4 4 (4.55%) Python
5 3 (3.41%) PowerShell
6 2 (2.27%) Java
7 1 (1.14%) C
Qualifications
1 30 (34.09%) Degree
2 22 (25.00%) Cisco Certification
3 16 (18.18%) CCNP
4 12 (13.64%) ITIL Certification
5 6 (6.82%) CCNA
6 4 (4.55%) MCSE
6 4 (4.55%) Microsoft Certification
6 4 (4.55%) SC Cleared
6 4 (4.55%) Security Cleared
7 3 (3.41%) DBS Check
7 3 (3.41%) ISEB
7 3 (3.41%) PMI Certification
7 3 (3.41%) PMP
8 1 (1.14%) CISSP
8 1 (1.14%) CREST Certified
8 1 (1.14%) GCIA
8 1 (1.14%) GCIH
8 1 (1.14%) MCP
8 1 (1.14%) SANS
Quality Assurance & Compliance
1 6 (6.82%) QA
2 4 (4.55%) ISO/IEC 27001
2 4 (4.55%) PMO
3 3 (3.41%) ISO/IEC 15288
3 3 (3.41%) ISO/IEC 20000
3 3 (3.41%) SLA
4 2 (2.27%) PCI DSS
5 1 (1.14%) COBIT
5 1 (1.14%) GMP
System Software
1 12 (13.64%) Active Directory
2 3 (3.41%) Hyper-V
2 3 (3.41%) VMware Infrastructure
3 2 (2.27%) VMware ESXi
4 1 (1.14%) Snort
4 1 (1.14%) XenDesktop
Systems Management
1 2 (2.27%) Norton AntiVirus
1 2 (2.27%) Opscode Chef
1 2 (2.27%) Puppet
2 1 (1.14%) Trend Micro Deep Security
Vendors
1 27 (30.68%) Cisco
2 20 (22.73%) Microsoft
3 15 (17.05%) F5
3 15 (17.05%) Riverbed
4 10 (11.36%) ServiceNow
5 8 (9.09%) Citrix
6 6 (6.82%) Remedy
6 6 (6.82%) VMware
7 4 (4.55%) BMC
8 3 (3.41%) Avaya
8 3 (3.41%) Rockwell
8 3 (3.41%) Siebel
9 2 (2.27%) arcserve
9 2 (2.27%) HP
9 2 (2.27%) Sophos
9 2 (2.27%) Symantec
10 1 (1.14%) Apple
10 1 (1.14%) McAfee
10 1 (1.14%) Oracle
10 1 (1.14%) Sourcefire