Period
to 24 July 2017

The median annual salary for an IT Support Analyst was £23,000 in advertised job vacancies in the North West during the 6 months to 24 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
England > North West
6 months to
24 Jul 2017
Same period 2016 Same period 2015
Rank 314 284 310
Rank change year-on-year -30 +26 -14
Permanent jobs requiring an IT Support Analyst 61 54 53
As % of all permanent IT jobs advertised in the North West 0.47% 0.47% 0.40%
As % of the Job Titles category 0.48% 0.48% 0.41%
Number of salaries quoted 58 52 47
North West median annual salary £23,000 £25,000 £24,000
Median salary % change year-on-year -8.00% +4.17% +14.29%
10th Percentile £18,500 £18,500 £17,750
90th Percentile £40,600 £31,800 £31,600
England median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% -3.85%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 12644 11273 12823
As % of all permanent IT job vacancies advertised in the North West 96.61% 97.53% 96.92%
Number of salaries quoted 10343 9489 10323
North West median annual salary £40,000 £40,000 £40,000
10th Percentile £25,000 £23,500 £23,500
90th Percentile £62,500 £61,250 £58,750
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

IT Support Analyst
Job Vacancy Trend in the North West

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for IT Support Analyst in the North West

IT Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in the North West.

Salary trend for IT Support Analyst in the North West

IT Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing IT Support Analyst in the North West over the 6 months to 24 July 2017.

Salary histogram for IT Support Analyst in the North West

IT Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the North West region over the 6 months to 24 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -14 35 £23,250 -5.10% 6
Cheshire -23 11 £22,500 - 2
Merseyside +1 8 £27,500 +3.77%
Lancashire -5 7 £22,500 +5.88% 1
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 24 July 2017, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring IT Support Analyst in the job title.

1 44 (72.13%) Microsoft
2 40 (65.57%) Active Directory
3 36 (59.02%) Windows
4 26 (42.62%) ITIL
4 26 (42.62%) Microsoft Office
5 23 (37.70%) Windows Server
6 17 (27.87%) Hyper-V
6 17 (27.87%) VMware
7 16 (26.23%) Office 365
8 15 (24.59%) MS Exchange
9 14 (22.95%) LAN
9 14 (22.95%) WAN
9 14 (22.95%) Firewall
10 10 (16.39%) DHCP
10 10 (16.39%) DNS
10 10 (16.39%) HP
10 10 (16.39%) Dell
10 10 (16.39%) IIS
10 10 (16.39%) VBScript
10 10 (16.39%) Clustering
10 10 (16.39%) WSUS
10 10 (16.39%) SCCM
10 10 (16.39%) PowerShell
10 10 (16.39%) Windows 7
10 10 (16.39%) SaaS
10 10 (16.39%) Exchange Server 2010
10 10 (16.39%) Windows 8
11 9 (14.75%) Driving Licence
12 8 (13.11%) VMware Infrastructure
12 8 (13.11%) SQL

IT Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (24.59%) MS Exchange
2 10 (16.39%) Exchange Server 2010
2 10 (16.39%) IIS
3 6 (9.84%) SharePoint
4 4 (6.56%) Exchange Server 2007
5 2 (3.28%) Skype for Business
6 1 (1.64%) WordPress
Applications
1 26 (42.62%) Microsoft Office
2 3 (4.92%) Microsoft Excel
3 1 (1.64%) Adobe Illustrator
3 1 (1.64%) Photoshop
Business Applications
1 1 (1.64%) Dynamics NAV
Cloud Services
1 16 (26.23%) Office 365
2 10 (16.39%) SaaS
3 2 (3.28%) G Suite
3 2 (3.28%) Google Drive
3 2 (3.28%) Microsoft Azure
Communications & Networking
1 14 (22.95%) Firewall
1 14 (22.95%) LAN
1 14 (22.95%) WAN
2 10 (16.39%) DHCP
2 10 (16.39%) DNS
3 8 (13.11%) Internet
4 4 (6.56%) SAN
4 4 (6.56%) TCP/IP
4 4 (6.56%) VLAN
5 3 (4.92%) VPN
6 2 (3.28%) Skype
7 1 (1.64%) VoIP
7 1 (1.64%) Wireless
7 1 (1.64%) WLAN
Database & Business Intelligence
1 2 (3.28%) Oracle Database
1 2 (3.28%) Oracle Database 11g
1 2 (3.28%) SQL Server
General
1 4 (6.56%) Finance
1 4 (6.56%) Telecoms
2 3 (4.92%) Back Office
2 3 (4.92%) Marketing
3 1 (1.64%) Front Office
3 1 (1.64%) Law
3 1 (1.64%) Manufacturing
3 1 (1.64%) Retail
Libraries, Frameworks & Software Standards
1 4 (6.56%) Web Services
1 4 (6.56%) XML
2 1 (1.64%) CSS
2 1 (1.64%) FIX Protocol
2 1 (1.64%) HTML
2 1 (1.64%) Middleware
Miscellaneous
1 10 (16.39%) Clustering
2 9 (14.75%) Driving Licence
3 5 (8.20%) Analytical Skills
4 3 (4.92%) EPoS
5 2 (3.28%) iPad
5 2 (3.28%) User Experience
6 1 (1.64%) Computer Science
6 1 (1.64%) Fixed Income
6 1 (1.64%) FMCG
6 1 (1.64%) Renewable Energy
Operating Systems
1 36 (59.02%) Windows
2 23 (37.70%) Windows Server
3 10 (16.39%) Windows 7
3 10 (16.39%) Windows 8
4 6 (9.84%) Windows Server 2012
4 6 (9.84%) Windows XP
5 5 (8.20%) Windows 10
5 5 (8.20%) Windows Server 2008
6 3 (4.92%) Unix
7 2 (3.28%) Solaris
8 1 (1.64%) Windows NT
8 1 (1.64%) Windows Server 2003
8 1 (1.64%) Windows Vista
Processes & Methodologies
1 26 (42.62%) ITIL
2 7 (11.48%) Service Delivery
3 5 (8.20%) CRM
4 4 (6.56%) Data Migration
4 4 (6.56%) Migration
4 4 (6.56%) Server Virtualisation
4 4 (6.56%) Time Management
5 3 (4.92%) Asset Management
6 2 (3.28%) Disaster Recovery
6 2 (3.28%) Knowledge Management
6 2 (3.28%) Process Management
6 2 (3.28%) Product Management
6 2 (3.28%) Telematics
7 1 (1.64%) Break/Fix
7 1 (1.64%) Business Continuity
7 1 (1.64%) Continuous Improvement
7 1 (1.64%) Issue Tracking
7 1 (1.64%) IT Asset Management
7 1 (1.64%) ITIL V3
7 1 (1.64%) Software Engineering
Programming Languages
1 10 (16.39%) PowerShell
1 10 (16.39%) VBScript
2 8 (13.11%) SQL
3 2 (3.28%) JavaScript
4 1 (1.64%) C
4 1 (1.64%) C#
4 1 (1.64%) C++
4 1 (1.64%) PHP
4 1 (1.64%) T-SQL
Qualifications
1 7 (11.48%) Degree
2 6 (9.84%) Microsoft Certification
3 3 (4.92%) Master's Degree
3 3 (4.92%) MCSE
4 2 (3.28%) MCP
5 1 (1.64%) DBS Check
5 1 (1.64%) HND
5 1 (1.64%) MOS
Quality Assurance & Compliance
1 3 (4.92%) SLA
2 1 (1.64%) ISO/IEC 27001
System Software
1 40 (65.57%) Active Directory
2 17 (27.87%) Hyper-V
3 8 (13.11%) VMware Infrastructure
4 3 (4.92%) Microsoft Virtual Server
Systems Management
1 10 (16.39%) SCCM
1 10 (16.39%) WSUS
Vendors
1 44 (72.13%) Microsoft
2 17 (27.87%) VMware
3 10 (16.39%) Dell
3 10 (16.39%) HP
4 5 (8.20%) Cisco
5 3 (4.92%) Avaya
5 3 (4.92%) Oracle
6 2 (3.28%) Google
7 1 (1.64%) Citrix
7 1 (1.64%) IBM
7 1 (1.64%) Juniper
7 1 (1.64%) LANDesk
7 1 (1.64%) Northgate
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