Period
to 21 January 2018

The median annual salary for an IT Support Analyst was £27,500 in advertised job vacancies in the North West during the 6 months to 21 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
England > North West
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 312 300 291
Rank change year-on-year -12 -9 +20
Permanent jobs requiring an IT Support Analyst 55 62 71
As % of all permanent IT jobs advertised in the North West 0.44% 0.51% 0.59%
As % of the Job Titles category 0.45% 0.52% 0.61%
Number of salaries quoted 49 54 61
North West median annual salary £27,500 £22,500 £23,500
Median salary % change year-on-year +22.22% -4.26% +9.30%
10th Percentile £22,000 £18,650 £18,500
90th Percentile £34,750 £34,275 £33,750
England median annual salary £25,000 £26,500 £25,000
% change year-on-year -5.66% +6.00% -4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,136 11,864 11,648
% of permanent IT jobs with a recognized job title 96.65% 96.70% 96.30%
Number of salaries quoted 9,705 10,009 9,724
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +5.26%
10th Percentile £26,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support Analyst
Job Vacancy Trend in the North West

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for IT Support Analyst in the North West

IT Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in the North West.

Salary trend for IT Support Analyst in the North West

IT Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing IT Support Analyst in the North West over the 6 months to 21 January 2018.

Salary histogram for IT Support Analyst in the North West

IT Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the North West region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 31 £26,500 +17.78% 3
Lancashire +9 12 £30,000 +20.00% 1
Cheshire -34 6 £30,000 +36.36% 2
Merseyside +22 5 £27,500 +52.78% 1
Cumbria -7 1 £24,000 -20.00%
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 21 January 2018, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring IT Support Analyst in the job title.

1 36 (65.45%) Active Directory
2 30 (54.55%) Windows
3 26 (47.27%) ITIL
4 24 (43.64%) VMware
5 18 (32.73%) SCCM
5 18 (32.73%) Windows Server
6 17 (30.91%) Hyper-V
6 17 (30.91%) MCP
7 16 (29.09%) Microsoft Certification
8 14 (25.45%) Telecoms
8 14 (25.45%) MCSA
9 13 (23.64%) Cisco
9 13 (23.64%) Microsoft
9 13 (23.64%) Firewall
9 13 (23.64%) Windows 10
10 12 (21.82%) Degree
10 12 (21.82%) MCSE
11 11 (20.00%) CRM
11 11 (20.00%) Disaster Recovery
11 11 (20.00%) Office 365
12 10 (18.18%) A+ Certification
12 10 (18.18%) Cisco Certification
12 10 (18.18%) CCNP
12 10 (18.18%) CCNA
12 10 (18.18%) MS Exchange
13 9 (16.36%) Microsoft Office
13 9 (16.36%) Citrix
14 8 (14.55%) Windows Server 2012
14 8 (14.55%) Finance
15 7 (12.73%) Exchange Server 2013

IT Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (18.18%) MS Exchange
2 7 (12.73%) Exchange Server 2013
3 4 (7.27%) Exchange Server 2010
3 4 (7.27%) SharePoint
4 1 (1.82%) Blackberry Enterprise Server
4 1 (1.82%) IIS
Applications
1 9 (16.36%) Microsoft Office
2 1 (1.82%) Microsoft Excel
2 1 (1.82%) Microsoft PowerPoint
Business Applications
1 3 (5.45%) Dynamics NAV
Cloud Services
1 11 (20.00%) Office 365
2 3 (5.45%) Microsoft Azure
Communications & Networking
1 13 (23.64%) Firewall
2 6 (10.91%) TCP/IP
3 5 (9.09%) LAN
3 5 (9.09%) WAN
4 4 (7.27%) DHCP
4 4 (7.27%) DNS
5 3 (5.45%) Wireless
6 2 (3.64%) IMAP
6 2 (3.64%) Wi-Fi
7 1 (1.82%) VoIP
7 1 (1.82%) VPN
7 1 (1.82%) WebEx
Database & Business Intelligence
1 5 (9.09%) SQL Server
2 4 (7.27%) Crystal Reports
3 1 (1.82%) SQL Server Reporting Services
General
1 14 (25.45%) Telecoms
2 8 (14.55%) Finance
3 6 (10.91%) Manufacturing
4 4 (7.27%) Legal
5 2 (3.64%) Retail
6 1 (1.82%) Law
6 1 (1.82%) Marketing
Libraries, Frameworks & Software Standards
1 4 (7.27%) ODBC
2 1 (1.82%) COM
Miscellaneous
1 3 (5.45%) Driving Licence
2 2 (3.64%) iPad
2 2 (3.64%) iPhone
2 2 (3.64%) Replication
3 1 (1.82%) Blackberry
3 1 (1.82%) Fintech
3 1 (1.82%) RSA SecurID
3 1 (1.82%) Video Conferencing
Operating Systems
1 30 (54.55%) Windows
2 18 (32.73%) Windows Server
3 13 (23.64%) Windows 10
4 8 (14.55%) Windows Server 2012
5 7 (12.73%) Windows 7
6 6 (10.91%) Windows 8
7 3 (5.45%) Android
7 3 (5.45%) Windows Server 2008
8 2 (3.64%) Windows Phone
9 1 (1.82%) Apple iOS
9 1 (1.82%) Unix
9 1 (1.82%) Windows Server 2003
9 1 (1.82%) Windows XP
Processes & Methodologies
1 26 (47.27%) ITIL
2 11 (20.00%) CRM
2 11 (20.00%) Disaster Recovery
3 6 (10.91%) Service Management
3 6 (10.91%) Stakeholder Management
4 5 (9.09%) Document Management
4 5 (9.09%) ERP
4 5 (9.09%) ITIL V3
5 4 (7.27%) Change Management
5 4 (7.27%) Data Security
5 4 (7.27%) ITSM
5 4 (7.27%) Patch Management
5 4 (7.27%) Workflow
6 2 (3.64%) Cybersecurity
6 2 (3.64%) Kalman Filter
6 2 (3.64%) Project Management
6 2 (3.64%) Project Planning
6 2 (3.64%) Software Testing
7 1 (1.82%) Quantitative Analysis
7 1 (1.82%) Service Delivery
Programming Languages
1 6 (10.91%) SQL
2 5 (9.09%) T-SQL
3 3 (5.45%) PowerShell
4 1 (1.82%) VBA
Qualifications
1 17 (30.91%) MCP
2 16 (29.09%) Microsoft Certification
3 14 (25.45%) MCSA
4 12 (21.82%) Degree
4 12 (21.82%) MCSE
5 10 (18.18%) A+ Certification
5 10 (18.18%) CCNA
5 10 (18.18%) CCNP
5 10 (18.18%) Cisco Certification
6 1 (1.82%) HND
Quality Assurance & Compliance
1 3 (5.45%) SLA
2 2 (3.64%) GDPR
System Software
1 36 (65.45%) Active Directory
2 17 (30.91%) Hyper-V
3 7 (12.73%) VMware Infrastructure
4 5 (9.09%) Terminal Services
5 4 (7.27%) Virtual Desktop
Systems Management
1 18 (32.73%) SCCM
Vendors
1 24 (43.64%) VMware
2 13 (23.64%) Cisco
2 13 (23.64%) Microsoft
3 9 (16.36%) Citrix
4 5 (9.09%) iManage
5 2 (3.64%) Veeam
6 1 (1.82%) Avaya
6 1 (1.82%) Canon
6 1 (1.82%) Capita
6 1 (1.82%) Dell
6 1 (1.82%) HP
6 1 (1.82%) NICE Systems
6 1 (1.82%) Polycom
6 1 (1.82%) Wyse