Period
to 18 November 2017

The median annual salary for a Customer Support Engineer was £26,000 in advertised job vacancies in the North West during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
England > North West
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 370 - 370
Rank change year-on-year - +370 +9
Permanent jobs requiring a Customer Support Engineer 4 0 8
As % of all permanent IT jobs advertised in the North West 0.030% - 0.061%
As % of the Job Titles category 0.031% - 0.063%
Number of salaries quoted 3 0 8
North West median annual salary £26,000 - £40,000
England median annual salary £30,000 £28,500 £27,000
% change year-on-year +5.26% +5.56% -7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12704 12096 12623
% of permanent IT jobs with a recognized job title 96.59% 97.06% 96.57%
Number of salaries quoted 10170 10182 10477
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Customer Support Engineer
Job Vacancy Trend in the North West

Job postings that featured Customer Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Customer Support Engineer in the North West

Customer Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer in the North West.

Salary trend for Customer Support Engineer in the North West

Customer Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the North West region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester - 4 £26,000 -
Customer Support Engineer
England

Customer Support Engineer Skill Set
Top 11 Co-occurring IT Skills in the North West

For the 6 months to 18 November 2017, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Customer Support Engineer in the job title.

1 3 (75.00%) Data Security
1 3 (75.00%) HNC
1 3 (75.00%) HND
2 1 (25.00%) OOP
2 1 (25.00%) TCP/IP
2 1 (25.00%) C#
2 1 (25.00%) Robotics
2 1 (25.00%) Continuous Improvement
2 1 (25.00%) GoToMeeting
2 1 (25.00%) Remote Desktop
2 1 (25.00%) Continuous Improvement Process

Customer Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (25.00%) GoToMeeting
1 1 (25.00%) Remote Desktop
1 1 (25.00%) TCP/IP
Miscellaneous
1 1 (25.00%) Robotics
Processes & Methodologies
1 3 (75.00%) Data Security
2 1 (25.00%) Continuous Improvement
2 1 (25.00%) Continuous Improvement Process
2 1 (25.00%) OOP
Programming Languages
1 1 (25.00%) C#
Qualifications
1 3 (75.00%) HNC
1 3 (75.00%) HND