Period
to 16 August 2017

The median annual salary for a Customer Support Engineer was £32,500 in advertised job vacancies in England during the 6 months to 16 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
UK > England
6 months to
16 Aug 2017
Same period 2016 Same period 2015
Rank 1122 1093 1206
Rank change year-on-year -29 +113 -10
Permanent jobs requiring a Customer Support Engineer 46 129 69
As % of all permanent IT jobs advertised in England 0.028% 0.069% 0.034%
As % of the Job Titles category 0.029% 0.072% 0.035%
Number of salaries quoted 46 129 43
England median annual salary £32,500 £28,500 £27,250
Median salary % change year-on-year +14.04% +4.59% -10.66%
10th Percentile £23,500 £21,450 £17,600
90th Percentile £38,750 £45,100 £41,750
UK median annual salary £32,500 £28,500 £26,000
% change year-on-year +14.04% +9.62% -14.75%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 159224 180123 197003
As % of all permanent IT job vacancies advertised in England 95.88% 96.53% 96.51%
Number of salaries quoted 129494 153057 163748
England median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Customer Support Engineer
Job Vacancy Trend in England

Job postings that featured Customer Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Customer Support Engineer in England

Customer Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer in England.

Salary trend for Customer Support Engineer in England

Customer Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing Customer Support Engineer in England over the 6 months to 16 August 2017.

Salary histogram for Customer Support Engineer in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 6 months to 16 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +40 25 £32,500 +14.04% 1
London +16 14 £26,500 -3.64% 1
South West -7 4 £35,000 +42.86%
East of England 0 3 £35,000 +22.81%
Customer Support Engineer
UK

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 August 2017, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Support Engineer in the job title.

1 32 (69.57%) Windows
2 21 (45.65%) Microsoft Office
3 20 (43.48%) SQL
3 20 (43.48%) Finance
4 19 (41.30%) Telecoms
5 17 (36.96%) Java
5 17 (36.96%) SLA
6 16 (34.78%) MySQL
6 16 (34.78%) Bash Shell
6 16 (34.78%) SWIFT
6 16 (34.78%) Root Cause Analysis
7 15 (32.61%) Anti-Money Laundering
7 15 (32.61%) Problem Management
7 15 (32.61%) Digital Marketing
7 15 (32.61%) Marketing
7 15 (32.61%) Banking
7 15 (32.61%) Knowledge Management
7 15 (32.61%) Microsoft PowerPoint
7 15 (32.61%) Manufacturing
7 15 (32.61%) Programme Management
7 15 (32.61%) Electronics
7 15 (32.61%) Oracle
7 15 (32.61%) SAP
7 15 (32.61%) Microsoft Excel
7 15 (32.61%) ETL
7 15 (32.61%) Shell Script
7 15 (32.61%) Business Intelligence
8 12 (26.09%) DNS
9 11 (23.91%) Active Directory
9 11 (23.91%) Cisco

Customer Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.87%) Skype for Business
2 3 (6.52%) MS Exchange
3 2 (4.35%) Apache
4 1 (2.17%) Confluence
4 1 (2.17%) Exchange Server 2003
4 1 (2.17%) Exchange Server 2007
4 1 (2.17%) Exchange Server 2010
4 1 (2.17%) IIS
4 1 (2.17%) JBoss
4 1 (2.17%) lighttpd
4 1 (2.17%) SharePoint
4 1 (2.17%) SharePoint 2010
4 1 (2.17%) SharePoint 2013
Applications
1 21 (45.65%) Microsoft Office
2 15 (32.61%) Microsoft Excel
2 15 (32.61%) Microsoft PowerPoint
Cloud Services
1 5 (10.87%) G Suite
2 3 (6.52%) Office 365
3 1 (2.17%) Catchpoint
Communications & Networking
1 12 (26.09%) DNS
2 11 (23.91%) Firewall
3 7 (15.22%) HTTP
3 7 (15.22%) VLAN
4 6 (13.04%) IPsec
4 6 (13.04%) Network Security
4 6 (13.04%) SMTP
4 6 (13.04%) SSL
4 6 (13.04%) TCP/IP
5 5 (10.87%) ADSL
5 5 (10.87%) Cisco ASA
5 5 (10.87%) DHCP
5 5 (10.87%) DSL
5 5 (10.87%) LAN
5 5 (10.87%) SAN
5 5 (10.87%) VoIP
5 5 (10.87%) VPN
6 1 (2.17%) Broadband
6 1 (2.17%) Ethernet
6 1 (2.17%) PBX
Database & Business Intelligence
1 16 (34.78%) MySQL
2 3 (6.52%) PostgreSQL
3 1 (2.17%) SQL Server
Development Applications
1 1 (2.17%) JIRA
General
1 20 (43.48%) Finance
2 19 (41.30%) Telecoms
3 15 (32.61%) Banking
3 15 (32.61%) Electronics
3 15 (32.61%) Manufacturing
3 15 (32.61%) Marketing
4 2 (4.35%) Retail
5 1 (2.17%) Advertising
5 1 (2.17%) Financial Institution
5 1 (2.17%) Law
Libraries, Frameworks & Software Standards
1 1 (2.17%) .NET
1 1 (2.17%) DHTML
1 1 (2.17%) FIX Protocol
1 1 (2.17%) HTML
Miscellaneous
1 16 (34.78%) SWIFT
2 6 (13.04%) Analytical Skills
3 3 (6.52%) Blackberry
3 3 (6.52%) iPhone
4 2 (4.35%) Management Information System
5 1 (2.17%) Data Centre
5 1 (2.17%) Derivative
5 1 (2.17%) Equities
5 1 (2.17%) Equity Derivative
5 1 (2.17%) Hedge funds
5 1 (2.17%) Linux Command Line
5 1 (2.17%) Social Media
5 1 (2.17%) Virtual Team
5 1 (2.17%) Wiki
Operating Systems
1 32 (69.57%) Windows
2 7 (15.22%) Linux
2 7 (15.22%) Windows 10
3 6 (13.04%) Windows Server
3 6 (13.04%) Windows Server 2003
3 6 (13.04%) Windows XP
4 3 (6.52%) Android
5 2 (4.35%) Windows 7
5 2 (4.35%) Windows 8
5 2 (4.35%) Windows Server 2008
6 1 (2.17%) Apple iOS
6 1 (2.17%) Unix
6 1 (2.17%) Windows Server 2012
6 1 (2.17%) Windows Vista
Processes & Methodologies
1 16 (34.78%) Root Cause Analysis
2 15 (32.61%) Anti-Money Laundering
2 15 (32.61%) Business Intelligence
2 15 (32.61%) Digital Marketing
2 15 (32.61%) ETL
2 15 (32.61%) Knowledge Management
2 15 (32.61%) Problem Management
2 15 (32.61%) Programme Management
3 8 (17.39%) Project Management
4 6 (13.04%) Data Privacy
5 3 (6.52%) Data Security
5 3 (6.52%) Mobile Device Management
6 2 (4.35%) ITIL
6 2 (4.35%) Product Management
6 2 (4.35%) Service Delivery
7 1 (2.17%) CRM
7 1 (2.17%) Data Management
7 1 (2.17%) Kalman Filter
7 1 (2.17%) PRINCE2
7 1 (2.17%) Service Management
Programming Languages
1 20 (43.48%) SQL
2 17 (36.96%) Java
3 16 (34.78%) Bash Shell
4 15 (32.61%) Shell Script
5 2 (4.35%) Python
6 1 (2.17%) C
6 1 (2.17%) C++
6 1 (2.17%) JavaScript
6 1 (2.17%) Perl
6 1 (2.17%) PHP
Qualifications
1 7 (15.22%) CCNA
1 7 (15.22%) Cisco Certification
2 5 (10.87%) PhD
3 1 (2.17%) Degree
3 1 (2.17%) PMI Certification
3 1 (2.17%) PMP
Quality Assurance & Compliance
1 17 (36.96%) SLA
2 2 (4.35%) QA
3 1 (2.17%) EMIR
3 1 (2.17%) MiFID
System Software
1 11 (23.91%) Active Directory
2 5 (10.87%) XenServer
Systems Management
1 5 (10.87%) Backup Exec
1 5 (10.87%) XenMobile
2 2 (4.35%) SCCM
Vendors
1 15 (32.61%) Oracle
1 15 (32.61%) SAP
2 11 (23.91%) Cisco
3 7 (15.22%) Citrix
3 7 (15.22%) Microsoft
4 6 (13.04%) CheckPoint
4 6 (13.04%) WatchGuard
5 5 (10.87%) Google
5 5 (10.87%) HP
5 5 (10.87%) Palo Alto
5 5 (10.87%) Veeam
6 1 (2.17%) Apple
6 1 (2.17%) Nintex