The median annual salary for a Customer Support Engineer was £31,000 in advertised job vacancies in England during the 3 months to 29 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
UK / England
3 months to
29 Apr 2017
Same period 2016 Same period 2015
Rank 823 857 923
Rank change year-on-year +34 +66  
Permanent jobs requiring a Customer Support Engineer 19 78 35
As % of all permanent IT jobs advertised in England 0.023% 0.080% 0.034%
As % of the Job Titles category 0.024% 0.083% 0.035%
Number of salaries quoted 19 78 22
Median salary £31,000 £30,500 £24,000
Median salary % change year-on-year +1.63% +27.08%  
90% offered a salary of more than £24,800 £22,000 £17,950
10% offered a salary of more than £36,500 £60,500 £39,500
UK excluding London median salary £30,000 £32,500 £24,000
% change year-on-year -7.69% +35.41%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 78973 93664 100549
As % of all permanent IT job vacancies advertised in England 96.32% 96.40% 96.62%
Number of salaries quoted 66148 79476 82818
Median salary £46,250 £47,500 £45,000
Median salary % change year-on-year -2.63% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Customer Support Engineer
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Customer Support Engineer in the job title.

Job vacancy trend for Customer Support Engineer in England

Customer Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer in England.

Salary trend for Customer Support Engineer in England

Customer Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing Customer Support Engineer in England over the 3 months to 29 April 2017.

Salary histogram for Customer Support Engineer in England

Customer Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the England region over the 3 months to 29 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +53 11 £31,000 +12.72% 3
South East +43 7 £32,500 +6.55% 1
West Midlands - 1 £25,000 -
Customer Support Engineer
UK

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 29 April 2017, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Support Engineer in the job title.

1 29 (74.36%) Windows
2 18 (46.15%) Active Directory
3 13 (33.33%) Citrix
4 11 (28.21%) Microsoft Office
4 11 (28.21%) MS Exchange
4 11 (28.21%) Windows 7
4 11 (28.21%) Windows 8
5 10 (25.64%) Service Delivery
6 9 (23.08%) SLA
6 9 (23.08%) Microsoft
6 9 (23.08%) Windows Server 2008
6 9 (23.08%) Office 365
6 9 (23.08%) Windows 10
7 8 (20.51%) VMware Infrastructure
7 8 (20.51%) Windows Server 2012
7 8 (20.51%) DNS
7 8 (20.51%) Telecoms
7 8 (20.51%) VMware
7 8 (20.51%) Apple
8 7 (17.95%) DHCP
8 7 (17.95%) Linux
8 7 (17.95%) Network Management
8 7 (17.95%) Coaching
9 6 (15.38%) Retail
9 6 (15.38%) SCCM
9 6 (15.38%) SQL
10 5 (12.82%) Finance
10 5 (12.82%) Management Information System
10 5 (12.82%) Internet
10 5 (12.82%) Shell Script

Customer Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (28.21%) MS Exchange
2 5 (12.82%) Exchange Server 2010
3 4 (10.26%) Apache
3 4 (10.26%) Exchange Server 2003
3 4 (10.26%) Exchange Server 2007
4 3 (7.69%) IIS
4 3 (7.69%) Tomcat
4 3 (7.69%) WebLogic
5 2 (5.13%) SharePoint
5 2 (5.13%) SharePoint 2010
5 2 (5.13%) SharePoint 2013
5 2 (5.13%) WebSphere
6 1 (2.56%) Apache ServiceMix
6 1 (2.56%) Exchange Server 2013
6 1 (2.56%) JBoss
6 1 (2.56%) lighttpd
Applications
1 11 (28.21%) Microsoft Office
2 4 (10.26%) Microsoft Excel
2 4 (10.26%) Microsoft PowerPoint
Business Applications
1 4 (10.26%) SAP Oil and Gas
Cloud Services
1 9 (23.08%) Office 365
2 1 (2.56%) Amazon AWS
2 1 (2.56%) Catchpoint
Communications & Networking
1 8 (20.51%) DNS
2 7 (17.95%) DHCP
3 5 (12.82%) Internet
4 4 (10.26%) Wireless
5 3 (7.69%) TCP/IP
6 2 (5.13%) ADSL
6 2 (5.13%) Broadband
6 2 (5.13%) Ethernet
6 2 (5.13%) Firewall
6 2 (5.13%) LAN
6 2 (5.13%) WAN
6 2 (5.13%) Wireshark
7 1 (2.56%) HTTP
7 1 (2.56%) SSL
Database & Business Intelligence
1 5 (12.82%) MySQL
2 1 (2.56%) SQL Server
Development Applications
1 1 (2.56%) Git (software)
1 1 (2.56%) Subversion
General
1 8 (20.51%) Telecoms
2 6 (15.38%) Retail
3 5 (12.82%) Banking
3 5 (12.82%) Finance
3 5 (12.82%) Marketing
4 4 (10.26%) Electronics
4 4 (10.26%) Manufacturing
5 2 (5.13%) Advertising
6 1 (2.56%) Italian Language
6 1 (2.56%) Law
6 1 (2.56%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (2.56%) CSS
1 1 (2.56%) HTML
1 1 (2.56%) J2EE
1 1 (2.56%) Web Services
Miscellaneous
1 5 (12.82%) Analytical Skills
1 5 (12.82%) Management Information System
2 4 (10.26%) SWIFT
3 3 (7.69%) Blackberry
3 3 (7.69%) iPhone
4 2 (5.13%) PKI
5 1 (2.56%) Computer Science
5 1 (2.56%) Linux Command Line
5 1 (2.56%) Social Media
Operating Systems
1 29 (74.36%) Windows
2 11 (28.21%) Windows 7
2 11 (28.21%) Windows 8
3 9 (23.08%) Windows 10
3 9 (23.08%) Windows Server 2008
4 8 (20.51%) Windows Server 2012
5 7 (17.95%) Linux
6 4 (10.26%) Apple iOS
6 4 (10.26%) Windows Server 2003
6 4 (10.26%) Windows Vista
6 4 (10.26%) Windows XP
7 3 (7.69%) Android
8 1 (2.56%) Unix
Processes & Methodologies
1 10 (25.64%) Service Delivery
2 7 (17.95%) Coaching
2 7 (17.95%) Network Management
3 5 (12.82%) Root Cause Analysis
4 4 (10.26%) Anti-Money Laundering
4 4 (10.26%) Business Intelligence
4 4 (10.26%) Digital Marketing
4 4 (10.26%) ETL
4 4 (10.26%) Knowledge Management
4 4 (10.26%) Problem Management
4 4 (10.26%) Programme Management
4 4 (10.26%) Software Distribution
5 3 (7.69%) Data Management
5 3 (7.69%) Data Security
5 3 (7.69%) Mobile Device Management
6 2 (5.13%) Identity Management
7 1 (2.56%) Continuous Integration
7 1 (2.56%) ITIL
7 1 (2.56%) Performance Metrics
7 1 (2.56%) Software Engineering
Programming Languages
1 6 (15.38%) SQL
2 5 (12.82%) Bash Shell
2 5 (12.82%) Java
2 5 (12.82%) Shell Script
3 1 (2.56%) JavaScript
3 1 (2.56%) Perl
3 1 (2.56%) PHP
3 1 (2.56%) PowerShell
3 1 (2.56%) Python
Qualifications
1 4 (10.26%) DBS Check
2 2 (5.13%) Degree
3 1 (2.56%) CCNA
3 1 (2.56%) Cisco Certification
3 1 (2.56%) Linux+ Certification
3 1 (2.56%) MCTS
3 1 (2.56%) Microsoft Certification
3 1 (2.56%) SC Cleared
3 1 (2.56%) Security Cleared
Quality Assurance & Compliance
1 9 (23.08%) SLA
System Software
1 18 (46.15%) Active Directory
2 8 (20.51%) VMware Infrastructure
3 1 (2.56%) Hyper-V
3 1 (2.56%) Virtual Servers
Systems Management
1 6 (15.38%) SCCM
2 2 (5.13%) Backup Exec
Vendors
1 13 (33.33%) Citrix
2 9 (23.08%) Microsoft
3 8 (20.51%) Apple
3 8 (20.51%) VMware
4 4 (10.26%) Google
4 4 (10.26%) Oracle
4 4 (10.26%) SAP
5 2 (5.13%) Nintex
6 1 (2.56%) Salesforce.com
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