The median annual salary for a Technical Customer Support was £26,500 in advertised job vacancies in the North West during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Customer Support
England / North West
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 269 227 -
Rank change year-on-year -42 -  
Permanent jobs requiring a Technical Customer Support 2 7 0
As % of all permanent IT jobs advertised in the North West 0.030% 0.13% -
As % of the Job Titles category 0.031% 0.13% -
Number of salaries quoted 1 7 0
Median salary £26,500 £17,000 -
Median salary % change year-on-year +55.88% -  
UK excluding London median salary £27,500 £25,000 £20,000
% change year-on-year +10.00% +25.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6527 5416 6176
As % of all permanent IT job vacancies advertised in the North West 96.62% 97.74% 96.82%
Number of salaries quoted 5334 4594 5041
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Technical Customer Support
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Technical Customer Support in the job title.

Job vacancy trend for Technical Customer Support in the North West

Technical Customer Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support in the North West.

Salary trend for Technical Customer Support in the North West

Technical Customer Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Customer Support within the North West region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester - 1 - -
Merseyside - 1 £26,500 -
Technical Customer Support
England

Technical Customer Support Skill Set
Top 20 Co-occurring IT Skills in the North West

For the 6 months to 25 June 2017, Technical Customer Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Technical Customer Support in the job title.

1 2 (100.00%) ITIL
1 2 (100.00%) ITIL Certification
2 1 (50.00%) Blackberry
2 1 (50.00%) Windows
2 1 (50.00%) Microsoft
2 1 (50.00%) Active Directory
2 1 (50.00%) HP
2 1 (50.00%) Citrix
2 1 (50.00%) Service Management
2 1 (50.00%) Service Delivery
2 1 (50.00%) Change Management
2 1 (50.00%) Finance
2 1 (50.00%) Banking
2 1 (50.00%) Investment Banking
2 1 (50.00%) Performance Management
2 1 (50.00%) Windows 7
2 1 (50.00%) iPad
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Coaching
2 1 (50.00%) Analytical Skills

Technical Customer Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 1 (50.00%) Banking
1 1 (50.00%) Finance
1 1 (50.00%) Investment Banking
Miscellaneous
1 1 (50.00%) Analytical Skills
1 1 (50.00%) Blackberry
1 1 (50.00%) iPad
Operating Systems
1 1 (50.00%) Windows
1 1 (50.00%) Windows 7
Processes & Methodologies
1 2 (100.00%) ITIL
2 1 (50.00%) Change Management
2 1 (50.00%) Coaching
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Performance Management
2 1 (50.00%) Service Delivery
2 1 (50.00%) Service Management
Qualifications
1 2 (100.00%) ITIL Certification
System Software
1 1 (50.00%) Active Directory
Vendors
1 1 (50.00%) Citrix
1 1 (50.00%) HP
1 1 (50.00%) Microsoft