Period
to 18 January 2018

The median annual salary for a Technical Customer Support was £35,000 in advertised job vacancies in England during the 6 months to 18 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Customer Support
UK > England
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 1129 1123 1202
Rank change year-on-year -6 +79 +57
Permanent jobs requiring a Technical Customer Support 33 43 53
As % of all permanent IT jobs advertised in England 0.020% 0.026% 0.027%
As % of the Job Titles category 0.021% 0.027% 0.028%
Number of salaries quoted 30 42 47
England median annual salary £35,000 £24,000 £22,500
Median salary % change year-on-year +45.83% +6.67% -3.23%
10th Percentile £19,500 £19,125 £18,100
90th Percentile £42,500 £34,875 £28,200
UK median annual salary £35,000 £24,000 £22,500
% change year-on-year +45.83% +6.67% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 156,412 161,494 188,396
% of permanent IT jobs with a recognized job title 96.03% 96.49% 96.63%
Number of salaries quoted 128,028 135,475 159,038
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £45,738
% change year-on-year +5.26% +3.85% +1.64%

Technical Customer Support
Job Vacancy Trend in England

Job postings that featured Technical Customer Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Customer Support in England

Technical Customer Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support in England.

Salary trend for Technical Customer Support in England

Technical Customer Support
Salary Histogram in England

The salary distribution of IT jobs citing Technical Customer Support in England over the 6 months to 18 January 2018.

Salary histogram for Technical Customer Support in England

Technical Customer Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Customer Support within the England region over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +31 12 £38,500 +60.42%
London -4 8 £21,000 -22.22% 2
North of England -11 6 £30,000 +51.90% 2
Yorkshire +29 4 £30,000 +51.90% 1
East of England +11 3 £45,000 +38.46% 6
South West - 3 £21,000 - 3
North West - 2 £26,500 - 1
East Midlands +14 1 £24,000 -4.00% 2
Midlands +11 1 £24,000 -4.00% 2
Technical Customer Support
UK

Technical Customer Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 January 2018, Technical Customer Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Technical Customer Support in the job title.

1 13 (39.39%) Windows
2 7 (21.21%) SaaS
2 7 (21.21%) SQL
2 7 (21.21%) Degree
3 6 (18.18%) IIS
3 6 (18.18%) ITIL
3 6 (18.18%) Unix
3 6 (18.18%) Linux
3 6 (18.18%) Active Directory
3 6 (18.18%) Salesforce.com
3 6 (18.18%) Data Centre
3 6 (18.18%) Windows Server
4 5 (15.15%) Line Management
4 5 (15.15%) Mentoring
4 5 (15.15%) Software Asset Management
4 5 (15.15%) Analytical Skills
4 5 (15.15%) WordPress
4 5 (15.15%) Magento
4 5 (15.15%) cPanel
4 5 (15.15%) Asset Management
4 5 (15.15%) SSH
4 5 (15.15%) Joomla!
4 5 (15.15%) LAMP
5 4 (12.12%) Workflow
5 4 (12.12%) Finance
5 4 (12.12%) SLA
5 4 (12.12%) Pharmaceutical
5 4 (12.12%) CRM
5 4 (12.12%) Software Licensing
6 3 (9.09%) Twitter Bootstrap

Technical Customer Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (18.18%) IIS
2 5 (15.15%) Joomla!
2 5 (15.15%) WordPress
3 3 (9.09%) CMS
3 3 (9.09%) Umbraco
4 1 (3.03%) Apache
4 1 (3.03%) lighttpd
Business Applications
1 5 (15.15%) Magento
Cloud Services
1 7 (21.21%) SaaS
2 1 (3.03%) Catchpoint
Communications & Networking
1 5 (15.15%) SSH
2 1 (3.03%) DNS
2 1 (3.03%) HTTP
2 1 (3.03%) RIP
2 1 (3.03%) TCP/IP
2 1 (3.03%) Wireless
Database & Business Intelligence
1 1 (3.03%) SQL Server
Development Applications
1 1 (3.03%) SQL Server Management Studio (SSMS)
General
1 4 (12.12%) Finance
1 4 (12.12%) Pharmaceutical
2 1 (3.03%) Banking
2 1 (3.03%) Financial Institution
2 1 (3.03%) German Language
2 1 (3.03%) Investment Banking
Libraries, Frameworks & Software Standards
1 5 (15.15%) LAMP
2 3 (9.09%) CSS
2 3 (9.09%) CSS3
2 3 (9.09%) HTML
2 3 (9.09%) HTML5
2 3 (9.09%) KnockoutJS
2 3 (9.09%) Sass
2 3 (9.09%) Twitter Bootstrap
Miscellaneous
1 6 (18.18%) Data Centre
2 5 (15.15%) Analytical Skills
3 3 (9.09%) Virtual Team
4 2 (6.06%) Computer Science
5 1 (3.03%) Blackberry
5 1 (3.03%) Blog
5 1 (3.03%) Driving Licence
5 1 (3.03%) Hedge funds
5 1 (3.03%) iPad
5 1 (3.03%) Linux Command Line
5 1 (3.03%) Management Information System
Operating Systems
1 13 (39.39%) Windows
2 6 (18.18%) Linux
2 6 (18.18%) Unix
2 6 (18.18%) Windows Server
3 1 (3.03%) Windows 10
3 1 (3.03%) Windows 7
Processes & Methodologies
1 6 (18.18%) ITIL
2 5 (15.15%) Asset Management
2 5 (15.15%) Line Management
2 5 (15.15%) Mentoring
2 5 (15.15%) Software Asset Management
3 4 (12.12%) CRM
3 4 (12.12%) Software Licensing
3 4 (12.12%) Workflow
4 3 (9.09%) Web Design
5 2 (6.06%) Software Engineering
6 1 (3.03%) Agile Software Development
6 1 (3.03%) B2B
6 1 (3.03%) Case Management
6 1 (3.03%) Performance Metrics
6 1 (3.03%) Product Management
6 1 (3.03%) Root Cause Analysis
6 1 (3.03%) Time Management
Programming Languages
1 7 (21.21%) SQL
2 3 (9.09%) JavaScript
3 1 (3.03%) Bash Shell
3 1 (3.03%) Perl
3 1 (3.03%) Python
Qualifications
1 7 (21.21%) Degree
2 1 (3.03%) CCNA
2 1 (3.03%) Cisco Certification
2 1 (3.03%) ITIL Certification
2 1 (3.03%) Linux+ Certification
2 1 (3.03%) MCTS
2 1 (3.03%) Microsoft Certification
Quality Assurance & Compliance
1 4 (12.12%) SLA
System Software
1 6 (18.18%) Active Directory
Systems Management
1 5 (15.15%) cPanel
Vendors
1 6 (18.18%) Salesforce.com
2 1 (3.03%) Citrix
2 1 (3.03%) HP
2 1 (3.03%) Microsoft
2 1 (3.03%) Snow