Period
to

The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in North Yorkshire during the 6 months to 16 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Yorkshire > North Yorkshire
6 months to
16 Aug 2022
Same period 2021 Same period 2020
Rank 75 67 64
Rank change year-on-year -8 -3 +6
Permanent jobs requiring a 2nd Line Support 15 9 5
As % of all permanent jobs advertised in North Yorkshire 1.67% 1.22% 0.94%
As % of the Job Titles category 1.84% 1.34% 0.97%
Number of salaries quoted 15 9 5
10th Percentile £22,800 - -
25th Percentile £26,875 £21,000 £26,250
Median annual salary (50th Percentile) £30,000 £29,000 £27,500
Median % change year-on-year +3.45% +5.45% +30.95%
75th Percentile - £29,500 £28,750
90th Percentile £30,300 £32,000 £29,500
Yorkshire median annual salary £28,000 £26,500 £27,500
% change year-on-year +5.66% -3.64% +25.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in North Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North Yorkshire
Permanent vacancies in North Yorkshire with a recognized job title 816 673 513
% of permanent IT jobs with a recognized job title 90.87% 91.32% 96.43%
Number of salaries quoted 540 554 464
10th Percentile £28,189 £26,250 £26,400
25th Percentile £32,500 £35,969 £36,250
Median annual salary (50th Percentile) £47,500 £45,000 £43,500
Median % change year-on-year +5.56% +3.45% +8.75%
75th Percentile £60,000 £53,750 £52,500
90th Percentile £75,000 £68,750 £60,000
Yorkshire median annual salary £50,173 £47,500 £45,000
% change year-on-year +5.63% +5.56% +5.88%

2nd Line Support
Job Vacancy Trend in North Yorkshire

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in North Yorkshire.

Job vacancy trend for 2nd Line Support in North Yorkshire

2nd Line Support
Salary Trend in North Yorkshire

3-month moving average salary quoted in jobs citing 2nd Line Support in North Yorkshire.

Salary trend for 2nd Line Support in North Yorkshire

2nd Line Support
Job Locations in North Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North Yorkshire region over the 6 months to 16 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
York - 13 £30,000 - 2
Harrogate - 1 £25,500 - 1
Selby - 1 £29,000 -
2nd Line Support
Yorkshire

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in North Yorkshire

For the 6 months to 16 August 2022, 2nd Line Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North Yorkshire region featuring 2nd Line Support in the job title.

1 14 (93.33%) Windows
2 13 (86.67%) ITIL
2 13 (86.67%) Microsoft Office
2 13 (86.67%) Microsoft
3 12 (80.00%) VMware
3 12 (80.00%) VMware Infrastructure
3 12 (80.00%) SLA
3 12 (80.00%) Hyper-V
3 12 (80.00%) Windows Server
4 11 (73.33%) Active Directory
5 10 (66.67%) SharePoint
5 10 (66.67%) Social Skills
6 9 (60.00%) Thin Client
6 9 (60.00%) LAN
6 9 (60.00%) VoIP
6 9 (60.00%) WAN
6 9 (60.00%) TCP/IP
6 9 (60.00%) DNS
6 9 (60.00%) Microsoft Excel
6 9 (60.00%) PowerShell
6 9 (60.00%) Fat Client
6 9 (60.00%) Driving Licence
7 5 (33.33%) Microsoft 365
8 4 (26.67%) Citrix
8 4 (26.67%) Microsoft Intune
8 4 (26.67%) Azure
9 3 (20.00%) Windows 7
9 3 (20.00%) Performance Tuning
9 3 (20.00%) Windows Server 2008
9 3 (20.00%) Microsoft Certification

2nd Line Support Skill Set
Co-occurring IT Skills in North Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (66.67%) SharePoint
2 1 (6.67%) Apache
Applications
1 13 (86.67%) Microsoft Office
2 9 (60.00%) Microsoft Excel
Cloud Services
1 5 (33.33%) Microsoft 365
2 4 (26.67%) Azure
Communications & Networking
1 9 (60.00%) DNS
1 9 (60.00%) LAN
1 9 (60.00%) TCP/IP
1 9 (60.00%) VoIP
1 9 (60.00%) WAN
Database & Business Intelligence
1 1 (6.67%) MySQL
1 1 (6.67%) SQL Server
Development Applications
1 1 (6.67%) Git (software)
General
1 10 (66.67%) Social Skills
2 1 (6.67%) Local Government
Libraries, Frameworks & Software Standards
1 1 (6.67%) CSS
1 1 (6.67%) HTML
1 1 (6.67%) HTML5
1 1 (6.67%) jQuery
1 1 (6.67%) XML
Miscellaneous
1 9 (60.00%) Driving Licence
1 9 (60.00%) Fat Client
1 9 (60.00%) Thin Client
2 1 (6.67%) Enterprise Software
2 1 (6.67%) VLE
Operating Systems
1 14 (93.33%) Windows
2 12 (80.00%) Windows Server
3 3 (20.00%) Windows 7
3 3 (20.00%) Windows Server 2008
4 1 (6.67%) Mac OS X
4 1 (6.67%) Windows 10
4 1 (6.67%) Windows Phone
Processes & Methodologies
1 13 (86.67%) ITIL
2 3 (20.00%) Containerisation
2 3 (20.00%) Customer Experience
2 3 (20.00%) Performance Tuning
3 1 (6.67%) Asset Management
3 1 (6.67%) Change Management
3 1 (6.67%) CRM
3 1 (6.67%) Cybersecurity
3 1 (6.67%) ERP
3 1 (6.67%) Incident Management
3 1 (6.67%) ITSM
3 1 (6.67%) Mentoring
3 1 (6.67%) Mobile Device Management
3 1 (6.67%) Root Cause Analysis
Programming Languages
1 9 (60.00%) PowerShell
2 3 (20.00%) SQL
3 1 (6.67%) C#
3 1 (6.67%) JavaScript
3 1 (6.67%) PHP
Qualifications
1 3 (20.00%) MCP
1 3 (20.00%) MCSA
1 3 (20.00%) MCSE
1 3 (20.00%) Microsoft Certification
Quality Assurance & Compliance
1 12 (80.00%) SLA
System Software
1 12 (80.00%) Hyper-V
1 12 (80.00%) VMware Infrastructure
2 11 (73.33%) Active Directory
Systems Management
1 4 (26.67%) Microsoft Intune
2 1 (6.67%) SCCM
Vendors
1 13 (86.67%) Microsoft
2 12 (80.00%) VMware
3 4 (26.67%) Citrix
4 1 (6.67%) Apple