Period
to 16 August 2018

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Yorkshire during the 6 months to 16 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > Yorkshire
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 202 184 217
Rank change year-on-year -18 +33 +10
Permanent jobs requiring a 2nd Line Support 98 153 134
As % of all permanent IT jobs advertised in Yorkshire 1.07% 1.48% 1.15%
As % of the Job Titles category 1.10% 1.51% 1.18%
Number of salaries quoted 87 143 116
Yorkshire median annual salary £25,000 £25,000 £25,000
10th Percentile £19,050 £18,750 £20,250
90th Percentile £32,500 £31,600 £32,500
England median annual salary £27,500 £27,500 £27,000
% change year-on-year - +1.85% +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 8,906 10,118 11,393
% of permanent IT jobs with a recognized job title 97.00% 97.65% 97.97%
Number of salaries quoted 7,479 8,544 9,494
Yorkshire median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% -
10th Percentile £25,000 £25,500 £24,750
90th Percentile £61,750 £61,250 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support
Job Vacancy Trend in Yorkshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Yorkshire.

Salary trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing 2nd Line Support in Yorkshire over the 6 months to 16 August 2018.

Salary histogram for 2nd Line Support in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -12 74 £27,000 +8.00% 8
North Yorkshire +13 15 £25,000 -9.09%
South Yorkshire +10 7 £21,963 -6.54% 1
East Yorkshire +9 1 £27,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 16 August 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring 2nd Line Support in the job title.

1 59 (60.20%) Windows
2 53 (54.08%) Active Directory
3 45 (45.92%) Microsoft
4 36 (36.73%) Microsoft Office
5 33 (33.67%) Office 365
6 24 (24.49%) Windows Server
6 24 (24.49%) Windows 7
6 24 (24.49%) MS Exchange
7 21 (21.43%) ITIL
8 20 (20.41%) Cisco
8 20 (20.41%) Microsoft Certification
9 17 (17.35%) DHCP
9 17 (17.35%) TCP/IP
9 17 (17.35%) DNS
9 17 (17.35%) Retail
10 16 (16.33%) SQL
11 13 (13.27%) Problem-Solving
12 12 (12.24%) Windows Server 2012
12 12 (12.24%) Root Cause Analysis
12 12 (12.24%) Microsoft Excel
12 12 (12.24%) Citrix
13 11 (11.22%) VMware
14 10 (10.20%) Windows Server 2008
14 10 (10.20%) SLA
14 10 (10.20%) Infrastructure Engineering
15 9 (9.18%) A+ Certification
15 9 (9.18%) Apple
15 9 (9.18%) MCSA
15 9 (9.18%) Microsoft Azure
16 8 (8.16%) Xerox

2nd Line Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (24.49%) MS Exchange
2 6 (6.12%) Exchange Server 2013
2 6 (6.12%) SharePoint
3 4 (4.08%) Exchange Server 2003
3 4 (4.08%) Exchange Server 2010
4 1 (1.02%) IBM Domino
4 1 (1.02%) IBM Notes
4 1 (1.02%) JBoss
4 1 (1.02%) SharePoint 2013
4 1 (1.02%) Skype for Business
4 1 (1.02%) Tomcat
4 1 (1.02%) WebLogic
Applications
1 36 (36.73%) Microsoft Office
2 12 (12.24%) Microsoft Excel
3 2 (2.04%) Microsoft PowerPoint
Business Applications
1 6 (6.12%) assyst
2 4 (4.08%) Remedy ITSM
3 3 (3.06%) Veritas eDiscovery
4 2 (2.04%) Dynamics CRM
5 1 (1.02%) Dynamics AX
5 1 (1.02%) Dynamics NAV
5 1 (1.02%) Magento
Cloud Services
1 33 (33.67%) Office 365
2 9 (9.18%) Microsoft Azure
3 4 (4.08%) Mimecast
4 1 (1.02%) Azure Active Directory
Communications & Networking
1 17 (17.35%) DHCP
1 17 (17.35%) DNS
1 17 (17.35%) TCP/IP
2 8 (8.16%) VPN
3 7 (7.14%) VoIP
4 6 (6.12%) Firewall
4 6 (6.12%) LAN
4 6 (6.12%) Remote Desktop
4 6 (6.12%) WAN
5 2 (2.04%) Internet
6 1 (1.02%) 4G
6 1 (1.02%) Bluetooth
6 1 (1.02%) PBX
6 1 (1.02%) Skype
6 1 (1.02%) SMS
6 1 (1.02%) Wi-Fi
6 1 (1.02%) Wireless
Database & Business Intelligence
1 3 (3.06%) SQL Server
2 1 (1.02%) Oracle Database
Development Applications
1 6 (6.12%) JIRA
General
1 17 (17.35%) Retail
2 7 (7.14%) Electronics
2 7 (7.14%) Finance
3 6 (6.12%) Military
4 3 (3.06%) Marketing
5 2 (2.04%) Advertising
5 2 (2.04%) Back Office
6 1 (1.02%) Legal
6 1 (1.02%) Manufacturing
6 1 (1.02%) Telecoms
Libraries, Frameworks & Software Standards
1 7 (7.14%) XML
2 2 (2.04%) HTML
3 1 (1.02%) .NET
3 1 (1.02%) CSS
Miscellaneous
1 8 (8.16%) Management Information System
2 6 (6.12%) e-Learning
3 5 (5.10%) Data Centre
4 4 (4.08%) Analytical Skills
4 4 (4.08%) Client/Server
5 3 (3.06%) Driving Licence
6 2 (2.04%) CCTV
6 2 (2.04%) Self-Motivation
Operating Systems
1 59 (60.20%) Windows
2 24 (24.49%) Windows 7
2 24 (24.49%) Windows Server
3 12 (12.24%) Windows Server 2012
4 10 (10.20%) Windows Server 2008
5 6 (6.12%) Windows 10
6 5 (5.10%) Windows 8
7 4 (4.08%) Windows Server 2003
8 3 (3.06%) Linux
8 3 (3.06%) Unix
9 2 (2.04%) Windows Vista
9 2 (2.04%) Windows XP
10 1 (1.02%) Android
Processes & Methodologies
1 21 (21.43%) ITIL
2 13 (13.27%) Problem-Solving
3 12 (12.24%) Root Cause Analysis
4 10 (10.20%) Infrastructure Engineering
5 8 (8.16%) Logistics
5 8 (8.16%) Mathematics
5 8 (8.16%) Service Delivery
6 7 (7.14%) ITIL V3
7 6 (6.12%) Process Improvement
8 5 (5.10%) ERP
8 5 (5.10%) ITSM
9 4 (4.08%) Accounts Payable
9 4 (4.08%) Accounts Receivable
9 4 (4.08%) Antivirus Management
10 3 (3.06%) E-Discovery
10 3 (3.06%) Incident Management
10 3 (3.06%) Proactive Management
10 3 (3.06%) Problem Management
10 3 (3.06%) Server Patching
10 3 (3.06%) User Acceptance Testing
Programming Languages
1 16 (16.33%) SQL
2 8 (8.16%) C
3 1 (1.02%) Java
Qualifications
1 20 (20.41%) Microsoft Certification
2 9 (9.18%) A+ Certification
2 9 (9.18%) MCSA
3 8 (8.16%) MCDST
3 8 (8.16%) SC Cleared
3 8 (8.16%) Security Cleared
4 4 (4.08%) CCNA
4 4 (4.08%) Cisco Certification
4 4 (4.08%) Degree
5 2 (2.04%) MCSE
6 1 (1.02%) MCP
6 1 (1.02%) Network+ Certification
6 1 (1.02%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (10.20%) SLA
System Software
1 53 (54.08%) Active Directory
2 7 (7.14%) VMware Infrastructure
3 2 (2.04%) Hyper-V
3 2 (2.04%) VMware Server
4 1 (1.02%) Terminal Server
4 1 (1.02%) Terminal Services
Systems Management
1 6 (6.12%) SCCM
2 4 (4.08%) Symantec Enterprise Vault
3 1 (1.02%) Cisco UCCX
3 1 (1.02%) Norton AntiVirus
3 1 (1.02%) Symantec Endpoint Protection
Vendors
1 45 (45.92%) Microsoft
2 20 (20.41%) Cisco
3 12 (12.24%) Citrix
4 11 (11.22%) VMware
5 9 (9.18%) Apple
6 8 (8.16%) Xerox
7 7 (7.14%) Dell
8 6 (6.12%) Remedy
8 6 (6.12%) Symantec
9 5 (5.10%) Veeam
10 2 (2.04%) HP
10 2 (2.04%) Oracle
10 2 (2.04%) SAP
11 1 (1.02%) Lotus
11 1 (1.02%) ServiceNow
11 1 (1.02%) SolarWinds
11 1 (1.02%) SOTI