Period
to 18 June 2018

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Yorkshire during the 6 months to 18 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > Yorkshire
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 204 187 234
Rank change year-on-year -17 +47 -10
Permanent jobs requiring a 2nd Line Support 105 152 126
As % of all permanent IT jobs advertised in Yorkshire 1.09% 1.42% 1.04%
As % of the Job Titles category 1.12% 1.46% 1.07%
Number of salaries quoted 92 144 116
Yorkshire median annual salary £25,000 £25,000 £25,000
10th Percentile £18,500 £19,000 £20,000
90th Percentile £31,725 £28,750 £30,125
England median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 9,357 10,420 11,789
% of permanent IT jobs with a recognized job title 97.21% 97.67% 97.41%
Number of salaries quoted 7,942 8,909 9,859
Yorkshire median annual salary £42,500 £41,000 £40,000
Median salary % change year-on-year +3.66% +2.50% -
10th Percentile £26,250 £25,000 £25,000
90th Percentile £61,250 £60,000 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support
Job Vacancy Trend in Yorkshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Yorkshire.

Salary trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing 2nd Line Support in Yorkshire over the 6 months to 18 June 2018.

Salary histogram for 2nd Line Support in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 6 months to 18 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -10 76 £27,000 +12.50% 2
North Yorkshire +9 18 £25,000 -0.37%
South Yorkshire +2 7 £21,963 -9.43%
East Yorkshire +14 2 £27,500 +5.77%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 18 June 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring 2nd Line Support in the job title.

1 67 (63.81%) Windows
2 55 (52.38%) Active Directory
3 53 (50.48%) Microsoft
4 34 (32.38%) Office 365
5 33 (31.43%) Windows Server
5 33 (31.43%) Microsoft Office
6 27 (25.71%) MS Exchange
6 27 (25.71%) Windows 7
7 25 (23.81%) Cisco
8 23 (21.90%) Microsoft Certification
9 22 (20.95%) ITIL
10 20 (19.05%) Problem-Solving
11 18 (17.14%) SQL
11 18 (17.14%) Retail
12 17 (16.19%) VMware
13 16 (15.24%) TCP/IP
14 15 (14.29%) Windows Server 2012
15 14 (13.33%) Windows 10
15 14 (13.33%) Apple
15 14 (13.33%) Microsoft Excel
15 14 (13.33%) Service Delivery
16 13 (12.38%) DHCP
16 13 (12.38%) SLA
16 13 (12.38%) DNS
16 13 (12.38%) Windows Server 2008
17 12 (11.43%) VMware Infrastructure
17 12 (11.43%) Citrix
18 11 (10.48%) A+ Certification
18 11 (10.48%) C
19 10 (9.52%) SC Cleared

2nd Line Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (25.71%) MS Exchange
2 8 (7.62%) Exchange Server 2013
3 5 (4.76%) Exchange Server 2010
4 4 (3.81%) Exchange Server 2003
5 3 (2.86%) IBM Domino
5 3 (2.86%) IBM Notes
6 2 (1.90%) Skype for Business
7 1 (0.95%) JBoss
7 1 (0.95%) SharePoint
7 1 (0.95%) Tomcat
7 1 (0.95%) WebLogic
Applications
1 33 (31.43%) Microsoft Office
2 14 (13.33%) Microsoft Excel
3 3 (2.86%) Microsoft PowerPoint
3 3 (2.86%) MS Visio
Business Applications
1 5 (4.76%) assyst
2 3 (2.86%) Dynamics CRM
2 3 (2.86%) Veritas eDiscovery
3 2 (1.90%) Dynamics AX
4 1 (0.95%) Dynamics NAV
4 1 (0.95%) Magento
Cloud Services
1 34 (32.38%) Office 365
2 9 (8.57%) Microsoft Azure
3 4 (3.81%) Mimecast
Communications & Networking
1 16 (15.24%) TCP/IP
2 13 (12.38%) DHCP
2 13 (12.38%) DNS
3 10 (9.52%) VPN
4 8 (7.62%) WAN
5 7 (6.67%) LAN
6 6 (5.71%) Firewall
6 6 (5.71%) Remote Desktop
6 6 (5.71%) VoIP
7 4 (3.81%) Internet
7 4 (3.81%) Wireless
8 3 (2.86%) SMS
9 2 (1.90%) Wi-Fi
10 1 (0.95%) 3G
10 1 (0.95%) DSL
10 1 (0.95%) HSDPA
10 1 (0.95%) IPsec
10 1 (0.95%) PBX
10 1 (0.95%) SSL
10 1 (0.95%) VRRP
Database & Business Intelligence
1 3 (2.86%) Oracle Database
2 2 (1.90%) SQL Server
Development Applications
1 5 (4.76%) JIRA
General
1 18 (17.14%) Retail
2 10 (9.52%) Finance
3 9 (8.57%) Electronics
4 8 (7.62%) Military
5 2 (1.90%) Marketing
5 2 (1.90%) Telecoms
6 1 (0.95%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (4.76%) XML
2 1 (0.95%) CSS
2 1 (0.95%) HTML
Miscellaneous
1 10 (9.52%) Management Information System
2 8 (7.62%) e-Learning
3 7 (6.67%) Data Centre
4 4 (3.81%) Analytical Skills
5 2 (1.90%) Self-Motivation
6 1 (0.95%) Client/Server
6 1 (0.95%) FMCG
Operating Systems
1 67 (63.81%) Windows
2 33 (31.43%) Windows Server
3 27 (25.71%) Windows 7
4 15 (14.29%) Windows Server 2012
5 14 (13.33%) Windows 10
6 13 (12.38%) Windows Server 2008
7 7 (6.67%) Windows 8
8 6 (5.71%) Linux
8 6 (5.71%) Windows Server 2003
9 5 (4.76%) Unix
10 3 (2.86%) Android
10 3 (2.86%) Windows Vista
10 3 (2.86%) Windows XP
Processes & Methodologies
1 22 (20.95%) ITIL
2 20 (19.05%) Problem-Solving
3 14 (13.33%) Service Delivery
4 10 (9.52%) Logistics
4 10 (9.52%) Mathematics
5 9 (8.57%) Root Cause Analysis
6 8 (7.62%) Process Improvement
7 6 (5.71%) ERP
7 6 (5.71%) ITIL V3
8 5 (4.76%) CRM
9 4 (3.81%) Accounts Payable
9 4 (3.81%) Accounts Receivable
9 4 (3.81%) Change Management
9 4 (3.81%) High Availability
9 4 (3.81%) Patch Management
9 4 (3.81%) Server Building
10 3 (2.86%) E-Discovery
10 3 (2.86%) Problem Management
10 3 (2.86%) Server Patching
10 3 (2.86%) Technical Analysis
Programming Languages
1 18 (17.14%) SQL
2 11 (10.48%) C
3 1 (0.95%) C#
3 1 (0.95%) Java
3 1 (0.95%) PHP
3 1 (0.95%) PowerShell
Qualifications
1 23 (21.90%) Microsoft Certification
2 11 (10.48%) A+ Certification
3 10 (9.52%) CCNA
3 10 (9.52%) Cisco Certification
3 10 (9.52%) MCDST
3 10 (9.52%) SC Cleared
3 10 (9.52%) Security Cleared
4 7 (6.67%) MCSA
5 4 (3.81%) MCSE
6 3 (2.86%) HNC
6 3 (2.86%) HND
7 2 (1.90%) CCIE
7 2 (1.90%) CCIE Routing and Switching
7 2 (1.90%) MCITP
7 2 (1.90%) MCP
8 1 (0.95%) JNCIA
8 1 (0.95%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (12.38%) SLA
System Software
1 55 (52.38%) Active Directory
2 12 (11.43%) VMware Infrastructure
3 6 (5.71%) Hyper-V
4 4 (3.81%) VMware Server
5 1 (0.95%) Terminal Services
Systems Management
1 4 (3.81%) SCCM
1 4 (3.81%) Symantec Enterprise Vault
2 3 (2.86%) Norton AntiVirus
3 2 (1.90%) Backup Exec
4 1 (0.95%) Cisco UCCX
Vendors
1 53 (50.48%) Microsoft
2 25 (23.81%) Cisco
3 17 (16.19%) VMware
4 14 (13.33%) Apple
5 12 (11.43%) Citrix
6 10 (9.52%) Xerox
7 9 (8.57%) Dell
8 7 (6.67%) Symantec
9 6 (5.71%) SAP
10 4 (3.81%) Oracle
10 4 (3.81%) Samsung
10 4 (3.81%) Veeam
11 3 (2.86%) Lotus
12 2 (1.90%) Altiris
12 2 (1.90%) Fortinet
12 2 (1.90%) HP
12 2 (1.90%) Mitel
12 2 (1.90%) Sage
12 2 (1.90%) SolarWinds
12 2 (1.90%) Veritas