Period
to 23 October 2018

The median annual salary for a 2nd Line Support was £24,000 in advertised job vacancies in Yorkshire during the 6 months to 23 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > Yorkshire
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 198 167 217
Rank change year-on-year -31 +50 +8
Permanent jobs requiring a 2nd Line Support 93 154 121
As % of all permanent IT jobs advertised in Yorkshire 1.11% 1.61% 1.09%
As % of the Job Titles category 1.14% 1.65% 1.11%
Number of salaries quoted 81 144 111
Yorkshire median annual salary £24,000 £25,000 £25,000
Median salary % change year-on-year -4.00% - +6.38%
10th Percentile £19,250 £18,500 £19,000
90th Percentile £30,000 £30,000 £33,750
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 8,136 9,355 10,921
% of permanent IT jobs with a recognized job title 96.71% 97.54% 97.94%
Number of salaries quoted 6,672 7,850 9,183
Yorkshire median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% -
10th Percentile £25,000 £25,000 £24,750
90th Percentile £61,500 £60,000 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

2nd Line Support
Job Vacancy Trend in Yorkshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Yorkshire.

Salary trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing 2nd Line Support in Yorkshire over the 6 months to 23 October 2018.

Salary histogram for 2nd Line Support in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -19 69 £24,000 - 5
North Yorkshire -4 14 £25,000 -16.67% 2
South Yorkshire -5 8 £21,232 +4.85% 3
East Yorkshire +2 1 £27,500 +5.77%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 23 October 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring 2nd Line Support in the job title.

1 63 (67.74%) Windows
2 59 (63.44%) Active Directory
3 51 (54.84%) Microsoft
4 32 (34.41%) Microsoft Office
5 31 (33.33%) Office 365
6 27 (29.03%) Windows 7
7 25 (26.88%) Windows Server
8 24 (25.81%) MS Exchange
9 19 (20.43%) ITIL
10 15 (16.13%) Microsoft Certification
10 15 (16.13%) Problem-Solving
11 13 (13.98%) Windows 10
11 13 (13.98%) WAN
12 12 (12.90%) TCP/IP
12 12 (12.90%) LAN
12 12 (12.90%) VoIP
12 12 (12.90%) Microsoft Excel
12 12 (12.90%) DNS
12 12 (12.90%) Cisco
12 12 (12.90%) Windows Server 2012
13 11 (11.83%) SCCM
13 11 (11.83%) VPN
13 11 (11.83%) DHCP
14 10 (10.75%) Windows Server 2008
15 9 (9.68%) Root Cause Analysis
15 9 (9.68%) VMware
15 9 (9.68%) ITSM
15 9 (9.68%) MCSA
15 9 (9.68%) Citrix
16 8 (8.60%) SharePoint

2nd Line Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (25.81%) MS Exchange
2 8 (8.60%) SharePoint
3 7 (7.53%) Exchange Server 2010
4 6 (6.45%) Exchange Server 2013
5 2 (2.15%) IBM Notes
6 1 (1.08%) Exchange Server 2003
6 1 (1.08%) IBM Domino
6 1 (1.08%) SharePoint 2013
6 1 (1.08%) Skype for Business
Applications
1 32 (34.41%) Microsoft Office
2 12 (12.90%) Microsoft Excel
3 6 (6.45%) Microsoft PowerPoint
4 4 (4.30%) MS Visio
Business Applications
1 4 (4.30%) Remedy ITSM
2 3 (3.23%) Veritas eDiscovery
3 2 (2.15%) assyst
4 1 (1.08%) Dynamics CRM
4 1 (1.08%) Magento
Cloud Services
1 31 (33.33%) Office 365
2 6 (6.45%) Microsoft Azure
3 4 (4.30%) Mimecast
4 1 (1.08%) Amazon AWS
4 1 (1.08%) Azure Active Directory
Communications & Networking
1 13 (13.98%) WAN
2 12 (12.90%) DNS
2 12 (12.90%) LAN
2 12 (12.90%) TCP/IP
2 12 (12.90%) VoIP
3 11 (11.83%) DHCP
3 11 (11.83%) VPN
4 6 (6.45%) Remote Desktop
5 5 (5.38%) Firewall
6 4 (4.30%) Intranet
7 1 (1.08%) Internet
7 1 (1.08%) Skype
7 1 (1.08%) SMS
7 1 (1.08%) Wireless
Database & Business Intelligence
1 6 (6.45%) SQL Server
2 1 (1.08%) Informix
2 1 (1.08%) Relational Database
Development Applications
1 2 (2.15%) JIRA
1 2 (2.15%) Team Foundation Server
1 2 (2.15%) Visual Studio
General
1 5 (5.38%) Retail
2 4 (4.30%) Electronics
3 3 (3.23%) Military
4 2 (2.15%) Advertising
4 2 (2.15%) Back Office
4 2 (2.15%) Legal
4 2 (2.15%) Marketing
5 1 (1.08%) Finance
5 1 (1.08%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (3.23%) XML
2 2 (2.15%) HTML
3 1 (1.08%) .NET
3 1 (1.08%) CSS
Miscellaneous
1 8 (8.60%) Analytical Skills
2 5 (5.38%) Data Centre
2 5 (5.38%) Management Information System
3 4 (4.30%) Client/Server
3 4 (4.30%) Video Conferencing
4 3 (3.23%) Driving Licence
4 3 (3.23%) e-Learning
5 2 (2.15%) CCTV
5 2 (2.15%) Self-Motivation
Operating Systems
1 63 (67.74%) Windows
2 27 (29.03%) Windows 7
3 25 (26.88%) Windows Server
4 13 (13.98%) Windows 10
5 12 (12.90%) Windows Server 2012
6 10 (10.75%) Windows Server 2008
7 5 (5.38%) Windows Server 2003
8 4 (4.30%) Android
8 4 (4.30%) Windows 8
9 3 (3.23%) Linux
10 1 (1.08%) Windows Vista
10 1 (1.08%) Windows XP
Processes & Methodologies
1 19 (20.43%) ITIL
2 15 (16.13%) Problem-Solving
3 9 (9.68%) ITSM
3 9 (9.68%) Root Cause Analysis
4 6 (6.45%) Information Security
4 6 (6.45%) Infrastructure Engineering
4 6 (6.45%) Logistics
5 5 (5.38%) ITIL V3
5 5 (5.38%) Mathematics
5 5 (5.38%) Service Management
6 4 (4.30%) Antivirus Management
6 4 (4.30%) Break/Fix
6 4 (4.30%) Decision-Making
6 4 (4.30%) IT Asset Management
6 4 (4.30%) Proactive Management
6 4 (4.30%) Process Improvement
6 4 (4.30%) Service Delivery
6 4 (4.30%) Time Management
7 3 (3.23%) E-Discovery
7 3 (3.23%) Server Patching
Programming Languages
1 7 (7.53%) SQL
2 4 (4.30%) C
3 2 (2.15%) C#
3 2 (2.15%) T-SQL
4 1 (1.08%) PowerShell
Qualifications
1 15 (16.13%) Microsoft Certification
2 9 (9.68%) MCSA
3 6 (6.45%) A+ Certification
3 6 (6.45%) Degree
4 4 (4.30%) MCDST
4 4 (4.30%) SC Cleared
4 4 (4.30%) Security Cleared
5 3 (3.23%) CCNA
5 3 (3.23%) Cisco Certification
5 3 (3.23%) MCSE
6 2 (2.15%) MCITP
6 2 (2.15%) Network+ Certification
7 1 (1.08%) CCIE
7 1 (1.08%) CCNP
7 1 (1.08%) MCP
Quality Assurance & Compliance
1 6 (6.45%) SLA
System Software
1 59 (63.44%) Active Directory
2 5 (5.38%) VMware Infrastructure
3 2 (2.15%) BitLocker
3 2 (2.15%) Hyper-V
3 2 (2.15%) Terminal Server
3 2 (2.15%) Terminal Services
4 1 (1.08%) VMware Server
Systems Management
1 11 (11.83%) SCCM
2 4 (4.30%) Symantec Enterprise Vault
3 3 (3.23%) MaaS360
4 1 (1.08%) Cisco UCCX
4 1 (1.08%) Norton AntiVirus
4 1 (1.08%) Symantec Endpoint Protection
Vendors
1 51 (54.84%) Microsoft
2 12 (12.90%) Cisco
3 9 (9.68%) Citrix
3 9 (9.68%) VMware
4 6 (6.45%) Symantec
5 5 (5.38%) Apple
5 5 (5.38%) Remedy
6 4 (4.30%) Dell
6 4 (4.30%) SAP
6 4 (4.30%) SOTI
6 4 (4.30%) Xerox
7 3 (3.23%) Kaspersky
7 3 (3.23%) Sophos
8 2 (2.15%) Lotus
8 2 (2.15%) Veeam
9 1 (1.08%) HP
9 1 (1.08%) ServiceNow
9 1 (1.08%) SolarWinds