Period
to 19 February 2018

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Yorkshire during the 6 months to 19 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > Yorkshire
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 204 198 228
Rank change year-on-year -6 +30 -31
Permanent jobs requiring a 2nd Line Support 110 142 137
As % of all permanent IT jobs advertised in Yorkshire 1.11% 1.34% 1.07%
As % of the Job Titles category 1.13% 1.37% 1.09%
Number of salaries quoted 98 138 144
Yorkshire median annual salary £25,000 £25,000 £24,500
Median salary % change year-on-year - +2.04% +8.89%
10th Percentile £18,850 £18,500 £19,075
90th Percentile £31,000 £28,750 £30,000
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 9,714 10,345 12,520
% of permanent IT jobs with a recognized job title 97.62% 97.69% 97.36%
Number of salaries quoted 8,281 8,865 10,350
Yorkshire median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +5.26%
10th Percentile £26,000 £24,000 £25,000
90th Percentile £60,000 £60,000 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support
Job Vacancy Trend in Yorkshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Yorkshire.

Salary trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing 2nd Line Support in Yorkshire over the 6 months to 19 February 2018.

Salary histogram for 2nd Line Support in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -13 82 £25,000 +4.17% 12
North Yorkshire -4 11 £24,500 -2.00% 1
East Yorkshire -2 9 £26,000 -
South Yorkshire +13 6 £21,963 +4.59% 8
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 19 February 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring 2nd Line Support in the job title.

1 85 (77.27%) Windows
2 61 (55.45%) Microsoft
3 57 (51.82%) Active Directory
4 55 (50.00%) Windows Server
5 29 (26.36%) ITIL
6 27 (24.55%) Microsoft Office
7 25 (22.73%) Windows 7
8 24 (21.82%) Office 365
9 23 (20.91%) MS Exchange
10 19 (17.27%) Windows Server 2012
11 18 (16.36%) Windows 10
11 18 (16.36%) DHCP
11 18 (16.36%) DNS
12 17 (15.45%) VMware
12 17 (15.45%) Windows Server 2008
13 15 (13.64%) Service Delivery
13 15 (13.64%) SLA
14 14 (12.73%) Cisco
15 13 (11.82%) VMware Infrastructure
15 13 (11.82%) Server Virtualisation
16 12 (10.91%) CCNA
16 12 (10.91%) Cisco Certification
16 12 (10.91%) Microsoft Certification
16 12 (10.91%) Finance
17 11 (10.00%) Retail
17 11 (10.00%) TCP/IP
18 10 (9.09%) ITIL Certification
18 10 (9.09%) Linux
18 10 (9.09%) SAP
18 10 (9.09%) SQL

2nd Line Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (20.91%) MS Exchange
2 5 (4.55%) Exchange Server 2013
3 4 (3.64%) IBM Domino
3 4 (3.64%) IBM Notes
4 3 (2.73%) Exchange Server 2010
4 3 (2.73%) SharePoint
4 3 (2.73%) Skype for Business
Applications
1 27 (24.55%) Microsoft Office
2 7 (6.36%) Microsoft Excel
3 3 (2.73%) Microsoft PowerPoint
3 3 (2.73%) MS Visio
Business Applications
1 3 (2.73%) Sage 200
1 3 (2.73%) SAP Business One
2 1 (0.91%) Dynamics AX
2 1 (0.91%) Dynamics CRM
2 1 (0.91%) SAP ERP
Cloud Services
1 24 (21.82%) Office 365
2 6 (5.45%) Microsoft Azure
3 2 (1.82%) OneDrive
Communications & Networking
1 18 (16.36%) DHCP
1 18 (16.36%) DNS
2 11 (10.00%) TCP/IP
3 9 (8.18%) WAN
4 8 (7.27%) LAN
5 7 (6.36%) Internet
5 7 (6.36%) VPN
6 5 (4.55%) HTTP
6 5 (4.55%) HTTPS
6 5 (4.55%) IMAP
6 5 (4.55%) Remote Desktop
7 4 (3.64%) VoIP
7 4 (3.64%) Wireless
8 3 (2.73%) Firewall
8 3 (2.73%) MPLS
9 2 (1.82%) Skype
9 2 (1.82%) SMS
10 1 (0.91%) Multicast
10 1 (0.91%) Spanning Tree
10 1 (0.91%) VLAN
Database & Business Intelligence
1 7 (6.36%) Oracle Database
2 4 (3.64%) SQL Server
3 1 (0.91%) MySQL
General
1 12 (10.91%) Finance
2 11 (10.00%) Retail
3 4 (3.64%) Electronics
3 4 (3.64%) Military
4 2 (1.82%) Telecoms
5 1 (0.91%) Legal
Libraries, Frameworks & Software Standards
1 3 (2.73%) CSS
1 3 (2.73%) HTML
2 2 (1.82%) Web Services
Miscellaneous
1 6 (5.45%) Management Information System
2 5 (4.55%) Analytical Skills
3 4 (3.64%) e-Learning
4 2 (1.82%) Data Centre
4 2 (1.82%) Driving Licence
4 2 (1.82%) FMCG
5 1 (0.91%) Fat Client
5 1 (0.91%) Replication
5 1 (0.91%) Thin Client
5 1 (0.91%) User Experience
Operating Systems
1 85 (77.27%) Windows
2 55 (50.00%) Windows Server
3 25 (22.73%) Windows 7
4 19 (17.27%) Windows Server 2012
5 18 (16.36%) Windows 10
6 17 (15.45%) Windows Server 2008
7 10 (9.09%) Linux
8 7 (6.36%) Unix
9 4 (3.64%) Windows 8
10 3 (2.73%) Android
11 2 (1.82%) Windows Server 2003
11 2 (1.82%) Windows Vista
11 2 (1.82%) Windows XP
Processes & Methodologies
1 29 (26.36%) ITIL
2 15 (13.64%) Service Delivery
3 13 (11.82%) Server Virtualisation
4 6 (5.45%) Change Management
5 5 (4.55%) ERP
5 5 (4.55%) High Availability
5 5 (4.55%) Logistics
5 5 (4.55%) Service Management
6 4 (3.64%) Mathematics
6 4 (3.64%) Process Improvement
7 3 (2.73%) B2B
7 3 (2.73%) B2C
7 3 (2.73%) CRM
7 3 (2.73%) E-Commerce
7 3 (2.73%) Network Management
7 3 (2.73%) Patch Management
7 3 (2.73%) Process Management
7 3 (2.73%) Technical Analysis
7 3 (2.73%) User Acceptance Testing
7 3 (2.73%) Website Architecture
Programming Languages
1 10 (9.09%) SQL
2 5 (4.55%) C
3 1 (0.91%) C#
3 1 (0.91%) PHP
3 1 (0.91%) PowerShell
Qualifications
1 12 (10.91%) CCNA
1 12 (10.91%) Cisco Certification
1 12 (10.91%) Microsoft Certification
2 10 (9.09%) ITIL Certification
3 5 (4.55%) A+ Certification
4 4 (3.64%) MCDST
4 4 (3.64%) MCSE
4 4 (3.64%) SC Cleared
4 4 (3.64%) Security Cleared
5 3 (2.73%) CCIE
5 3 (2.73%) CCIE Routing and Switching
5 3 (2.73%) HNC
5 3 (2.73%) HND
5 3 (2.73%) MCITP
6 2 (1.82%) MCSA
7 1 (0.91%) Degree
7 1 (0.91%) JNCIA
7 1 (0.91%) MCP
Quality Assurance & Compliance
1 15 (13.64%) SLA
2 1 (0.91%) ISO 9001
2 1 (0.91%) ISO/IEC 27001
System Software
1 57 (51.82%) Active Directory
2 13 (11.82%) VMware Infrastructure
3 8 (7.27%) Hyper-V
4 2 (1.82%) VMware Server
5 1 (0.91%) vSphere
Systems Management
1 6 (5.45%) SCCM
2 4 (3.64%) Norton AntiVirus
3 2 (1.82%) Backup Exec
4 1 (0.91%) MaaS360
4 1 (0.91%) vCenter Server
4 1 (0.91%) WSUS
Vendors
1 61 (55.45%) Microsoft
2 17 (15.45%) VMware
3 14 (12.73%) Cisco
4 10 (9.09%) SAP
5 7 (6.36%) Apple
5 7 (6.36%) HP
5 7 (6.36%) Oracle
6 6 (5.45%) Sage
7 5 (4.55%) Dell
8 4 (3.64%) Google
8 4 (3.64%) Lotus
8 4 (3.64%) Samsung
8 4 (3.64%) Symantec
8 4 (3.64%) Twitter
8 4 (3.64%) Xerox
9 2 (1.82%) Altiris
9 2 (1.82%) Fortinet
9 2 (1.82%) Kaspersky
9 2 (1.82%) Mitel
9 2 (1.82%) Veritas