Period
to 17 January 2019

The median annual salary for a 2nd Line Support was £23,000 in advertised job vacancies in Yorkshire during the 6 months to 17 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > Yorkshire
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 174 178 198
Rank change year-on-year +4 +20 +20
Permanent jobs requiring a 2nd Line Support 109 131 132
As % of all permanent IT jobs advertised in Yorkshire 1.47% 1.36% 1.22%
As % of the Job Titles category 1.52% 1.40% 1.25%
Number of salaries quoted 101 120 123
Yorkshire median annual salary £23,000 £24,750 £25,000
Median salary % change year-on-year -7.07% -1.00% +2.04%
10th Percentile £20,500 £18,500 £18,500
90th Percentile £28,750 £31,000 £30,000
England median annual salary £28,000 £27,500 £27,000
% change year-on-year +1.82% +1.85% +1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 7,191 9,384 10,581
% of permanent IT jobs with a recognized job title 97.15% 97.67% 97.72%
Number of salaries quoted 5,887 7,952 8,942
Yorkshire median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £25,000 £25,750 £24,138
90th Percentile £62,500 £60,000 £60,000
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

2nd Line Support
Job Vacancy Trend in Yorkshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Yorkshire.

Salary trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing 2nd Line Support in Yorkshire over the 6 months to 17 January 2019.

Salary histogram for 2nd Line Support in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -15 60 £23,500 -6.00% 10
North Yorkshire +12 32 £22,000 -11.11%
South Yorkshire +13 15 £24,000 +20.00% 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 17 January 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring 2nd Line Support in the job title.

1 69 (63.30%) Active Directory
2 63 (57.80%) Microsoft
3 55 (50.46%) Windows
4 38 (34.86%) VoIP
5 35 (32.11%) Firewall
6 33 (30.28%) Microsoft Certification
7 32 (29.36%) VMware
8 31 (28.44%) Cisco
9 30 (27.52%) Meraki
10 29 (26.61%) Aruba
10 29 (26.61%) Wireless
11 28 (25.69%) Supplier Management
11 28 (25.69%) 3G
11 28 (25.69%) ADSL
11 28 (25.69%) Broadband
11 28 (25.69%) Windows 7
11 28 (25.69%) Polycom
12 26 (23.85%) ITIL
12 26 (23.85%) Microsoft Office
12 26 (23.85%) Citrix
12 26 (23.85%) VMware Infrastructure
13 25 (22.94%) MCITP
13 25 (22.94%) MS Exchange
14 24 (22.02%) Cisco Certification
14 24 (22.02%) CCNA
15 23 (21.10%) MCSE
16 22 (20.18%) Data Centre
17 21 (19.27%) VMware Certified Professional (VCP)
18 20 (18.35%) Windows Server
19 19 (17.43%) Windows 10

2nd Line Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (22.94%) MS Exchange
2 7 (6.42%) SharePoint
3 6 (5.50%) Exchange Server 2010
4 4 (3.67%) IBM Notes
5 3 (2.75%) IBM Domino
5 3 (2.75%) Skype for Business
6 2 (1.83%) Exchange Server 2013
Applications
1 26 (23.85%) Microsoft Office
2 9 (8.26%) Microsoft Excel
3 6 (5.50%) Microsoft PowerPoint
3 6 (5.50%) MS Visio
Business Applications
1 3 (2.75%) Dynamics CRM
2 1 (0.92%) assyst
Cloud Services
1 16 (14.68%) Office 365
2 3 (2.75%) Microsoft Azure
3 1 (0.92%) Amazon AWS
Communications & Networking
1 38 (34.86%) VoIP
2 35 (32.11%) Firewall
3 29 (26.61%) Wireless
4 28 (25.69%) 3G
4 28 (25.69%) ADSL
4 28 (25.69%) Broadband
5 16 (14.68%) WAN
6 15 (13.76%) LAN
7 13 (11.93%) DNS
7 13 (11.93%) TCP/IP
8 9 (8.26%) DHCP
9 7 (6.42%) Remote Desktop
9 7 (6.42%) VPN
10 4 (3.67%) Intranet
11 3 (2.75%) Skype
12 1 (0.92%) NAS
12 1 (0.92%) SAN
12 1 (0.92%) Wi-Fi
Database & Business Intelligence
1 10 (9.17%) SQL Server
2 2 (1.83%) Informix
2 2 (1.83%) Relational Database
3 1 (0.92%) SQL Server 2005
Development Applications
1 3 (2.75%) MSI
2 2 (1.83%) Team Foundation Server
2 2 (1.83%) Visual Studio
3 1 (0.92%) JIRA
General
1 6 (5.50%) Manufacturing
2 5 (4.59%) Back Office
3 4 (3.67%) Retail
4 3 (2.75%) Advertising
5 2 (1.83%) Electronics
5 2 (1.83%) Military
5 2 (1.83%) Telecoms
6 1 (0.92%) Legal
Libraries, Frameworks & Software Standards
1 2 (1.83%) XML
2 1 (0.92%) .NET
2 1 (0.92%) HTML
Miscellaneous
1 22 (20.18%) Data Centre
2 9 (8.26%) Analytical Skills
3 4 (3.67%) Client/Server
3 4 (3.67%) Self-Motivation
3 4 (3.67%) Video Conferencing
4 3 (2.75%) Management Information System
5 2 (1.83%) CCTV
5 2 (1.83%) e-Learning
6 1 (0.92%) NHS
Operating Systems
1 55 (50.46%) Windows
2 28 (25.69%) Windows 7
3 20 (18.35%) Windows Server
4 19 (17.43%) Windows 10
5 7 (6.42%) Windows Server 2008
6 6 (5.50%) Windows Server 2003
7 4 (3.67%) Android
8 3 (2.75%) Windows Server 2012
9 2 (1.83%) Linux
10 1 (0.92%) Windows 8
10 1 (0.92%) Windows XP
Processes & Methodologies
1 28 (25.69%) Supplier Management
2 26 (23.85%) ITIL
3 18 (16.51%) Problem-Solving
4 14 (12.84%) Service Delivery
5 6 (5.50%) Information Security
5 6 (5.50%) ITSM
6 5 (4.59%) Antivirus Management
6 5 (4.59%) Data Entry
6 5 (4.59%) ITIL V3
7 4 (3.67%) Break/Fix
7 4 (3.67%) CRM
7 4 (3.67%) Decision-Making
7 4 (3.67%) Infrastructure Engineering
7 4 (3.67%) IT Asset Management
7 4 (3.67%) Logistics
7 4 (3.67%) Mathematics
7 4 (3.67%) Proactive Management
7 4 (3.67%) Process Improvement
7 4 (3.67%) Root Cause Analysis
7 4 (3.67%) Service Management
Programming Languages
1 11 (10.09%) SQL
2 3 (2.75%) PowerShell
3 2 (1.83%) C
3 2 (1.83%) C#
3 2 (1.83%) T-SQL
Qualifications
1 33 (30.28%) Microsoft Certification
2 25 (22.94%) MCITP
3 24 (22.02%) CCNA
3 24 (22.02%) Cisco Certification
4 23 (21.10%) MCSE
5 21 (19.27%) VMware Certified Professional (VCP)
6 8 (7.34%) MCSA
7 7 (6.42%) Degree
8 4 (3.67%) A+ Certification
9 3 (2.75%) CCNP
9 3 (2.75%) Network+ Certification
9 3 (2.75%) SC Cleared
9 3 (2.75%) Security Cleared
10 2 (1.83%) CCIE
10 2 (1.83%) MCDST
11 1 (0.92%) ITIL Certification
Quality Assurance & Compliance
1 12 (11.01%) ISO 9001
1 12 (11.01%) ISO/IEC 27001
2 7 (6.42%) SLA
System Software
1 69 (63.30%) Active Directory
2 26 (23.85%) VMware Infrastructure
3 3 (2.75%) BitLocker
3 3 (2.75%) Hyper-V
3 3 (2.75%) Terminal Services
4 2 (1.83%) Terminal Server
Systems Management
1 8 (7.34%) SCCM
2 3 (2.75%) MaaS360
3 2 (1.83%) Norton AntiVirus
Vendors
1 63 (57.80%) Microsoft
2 32 (29.36%) VMware
3 31 (28.44%) Cisco
4 30 (27.52%) Meraki
5 29 (26.61%) Aruba
6 28 (25.69%) Polycom
7 26 (23.85%) Citrix
8 4 (3.67%) Lotus
8 4 (3.67%) SAP
8 4 (3.67%) SOTI
9 3 (2.75%) ClickSoftware Technologies
9 3 (2.75%) Dell
9 3 (2.75%) Kaspersky
9 3 (2.75%) Sophos
9 3 (2.75%) Tableau
10 2 (1.83%) Apple
10 2 (1.83%) Symantec
10 2 (1.83%) Xerox
11 1 (0.92%) Juniper
11 1 (0.92%) Remedy