Period
to 24 November 2017

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Yorkshire during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > Yorkshire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 174 205 208
Rank change year-on-year +31 +3 -3
Permanent jobs requiring a 2nd Line Support 145 131 167
As % of all permanent IT jobs advertised in Yorkshire 1.47% 1.17% 1.27%
As % of the Job Titles category 1.51% 1.20% 1.30%
Number of salaries quoted 133 121 157
Yorkshire median annual salary £25,000 £25,000 £23,500
Median salary % change year-on-year - +6.38% +4.44%
10th Percentile £18,100 £19,000 £19,650
90th Percentile £31,800 £32,000 £30,000
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 9602 10947 12883
% of permanent IT jobs with a recognized job title 97.43% 97.92% 97.73%
Number of salaries quoted 8059 9258 10571
Yorkshire median annual salary £41,500 £40,000 £40,000
Median salary % change year-on-year +3.75% - +6.67%
10th Percentile £25,000 £24,500 £25,000
90th Percentile £60,000 £62,500 £60,000
England median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

2nd Line Support
Job Vacancy Trend in Yorkshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Yorkshire.

Salary trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing 2nd Line Support in Yorkshire over the 6 months to 24 November 2017.

Salary histogram for 2nd Line Support in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +38 119 £25,000 - 1
East Yorkshire +7 13 £26,000 -13.33%
North Yorkshire -3 7 £32,500 +30.00% 1
South Yorkshire +10 5 £20,000 -27.27% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 24 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region featuring 2nd Line Support in the job title.

1 111 (76.55%) Windows
2 84 (57.93%) Microsoft
3 81 (55.86%) Windows Server
4 78 (53.79%) Active Directory
5 40 (27.59%) Microsoft Office
5 40 (27.59%) ITIL
6 30 (20.69%) SQL
7 28 (19.31%) MS Exchange
7 28 (19.31%) Windows Server 2012
8 25 (17.24%) DNS
9 24 (16.55%) Windows Server 2008
9 24 (16.55%) Server Virtualisation
10 23 (15.86%) DHCP
11 21 (14.48%) Office 365
12 20 (13.79%) Windows 7
12 20 (13.79%) WAN
12 20 (13.79%) LAN
13 19 (13.10%) SLA
13 19 (13.10%) VMware
14 17 (11.72%) VMware Infrastructure
15 16 (11.03%) Microsoft Certification
15 16 (11.03%) SQL Server
16 15 (10.34%) Cisco
16 15 (10.34%) VPN
16 15 (10.34%) Finance
17 13 (8.97%) Management Information System
17 13 (8.97%) Service Delivery
17 13 (8.97%) TCP/IP
17 13 (8.97%) Internet
18 12 (8.28%) ITIL Certification

2nd Line Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (19.31%) MS Exchange
2 11 (7.59%) IIS
3 10 (6.90%) Exchange Server 2013
4 8 (5.52%) Exchange Server 2010
4 8 (5.52%) IBM Domino
4 8 (5.52%) IBM Notes
5 7 (4.83%) SharePoint
6 5 (3.45%) Exchange Server 2003
7 1 (0.69%) Skype for Business
Applications
1 40 (27.59%) Microsoft Office
2 8 (5.52%) Microsoft Excel
3 2 (1.38%) Microsoft PowerPoint
4 1 (0.69%) MS Visio
Business Applications
1 3 (2.07%) Sage 200
1 3 (2.07%) SAP Business One
2 2 (1.38%) Dynamics CRM
3 1 (0.69%) SAP ERP
Cloud Services
1 21 (14.48%) Office 365
2 3 (2.07%) Microsoft Azure
3 2 (1.38%) OneDrive
4 1 (0.69%) Amazon AWS
4 1 (0.69%) G Suite
4 1 (0.69%) Mimecast
Communications & Networking
1 25 (17.24%) DNS
2 23 (15.86%) DHCP
3 20 (13.79%) LAN
3 20 (13.79%) WAN
4 15 (10.34%) VPN
5 13 (8.97%) Internet
5 13 (8.97%) TCP/IP
6 8 (5.52%) Firewall
7 4 (2.76%) HTTP
7 4 (2.76%) HTTPS
7 4 (2.76%) IMAP
7 4 (2.76%) VoIP
8 3 (2.07%) MPLS
8 3 (2.07%) Remote Desktop
8 3 (2.07%) VLAN
9 2 (1.38%) SAN
9 2 (1.38%) Skype
9 2 (1.38%) WebEx
10 1 (0.69%) Broadband
10 1 (0.69%) Cisco ASA
Database & Business Intelligence
1 16 (11.03%) SQL Server
2 4 (2.76%) Oracle Database
3 3 (2.07%) Crystal Reports
3 3 (2.07%) Data Mining
3 3 (2.07%) SQL Server Reporting Services
4 2 (1.38%) SQL Server 2000
4 2 (1.38%) SQL Server 2005
4 2 (1.38%) SQL Server 2008
4 2 (1.38%) SQL Server 2012
General
1 15 (10.34%) Finance
2 6 (4.14%) Electronics
2 6 (4.14%) Military
3 5 (3.45%) Retail
3 5 (3.45%) Telecoms
4 3 (2.07%) Automotive
4 3 (2.07%) Manufacturing
5 2 (1.38%) Legal
6 1 (0.69%) Law
6 1 (0.69%) Marketing
Libraries, Frameworks & Software Standards
1 4 (2.76%) CSS
1 4 (2.76%) HTML
2 3 (2.07%) .NET
2 3 (2.07%) ASP.NET
2 3 (2.07%) Web Services
Miscellaneous
1 13 (8.97%) Management Information System
2 7 (4.83%) Analytical Skills
3 6 (4.14%) Driving Licence
3 6 (4.14%) e-Learning
3 6 (4.14%) Replication
4 2 (1.38%) Computer Science
4 2 (1.38%) Data Centre
5 1 (0.69%) iPad
5 1 (0.69%) iPhone
Operating Systems
1 111 (76.55%) Windows
2 81 (55.86%) Windows Server
3 28 (19.31%) Windows Server 2012
4 24 (16.55%) Windows Server 2008
5 20 (13.79%) Windows 7
6 8 (5.52%) Windows Server 2003
7 6 (4.14%) Linux
8 5 (3.45%) Unix
8 5 (3.45%) Windows 10
8 5 (3.45%) Windows XP
9 4 (2.76%) Windows 8
10 3 (2.07%) Android
11 1 (0.69%) Apple iOS
11 1 (0.69%) Mac OS
11 1 (0.69%) Windows 2000
11 1 (0.69%) Windows Vista
Processes & Methodologies
1 40 (27.59%) ITIL
2 24 (16.55%) Server Virtualisation
3 13 (8.97%) Service Delivery
4 9 (6.21%) ERP
5 7 (4.83%) Change Management
5 7 (4.83%) Process Improvement
5 7 (4.83%) Release Management
6 6 (4.14%) Disaster Recovery
6 6 (4.14%) Logistics
6 6 (4.14%) Mathematics
7 5 (3.45%) Service Management
7 5 (3.45%) Time Management
8 3 (2.07%) Application Packaging
8 3 (2.07%) Capacity Planning
8 3 (2.07%) Continuous Improvement
8 3 (2.07%) Incident Management
8 3 (2.07%) Network Management
8 3 (2.07%) Performance Management
8 3 (2.07%) User Acceptance Testing
8 3 (2.07%) Website Architecture
Programming Languages
1 30 (20.69%) SQL
2 7 (4.83%) C
3 3 (2.07%) C#
4 2 (1.38%) PowerShell
Qualifications
1 16 (11.03%) Microsoft Certification
2 12 (8.28%) ITIL Certification
3 11 (7.59%) Cisco Certification
4 9 (6.21%) CCNA
5 7 (4.83%) SC Cleared
5 7 (4.83%) Security Cleared
6 6 (4.14%) A+ Certification
6 6 (4.14%) MCDST
7 5 (3.45%) Degree
8 4 (2.76%) MCSE
9 3 (2.07%) Computer Science Degree
9 3 (2.07%) HND
9 3 (2.07%) MCP
9 3 (2.07%) MCSA
10 2 (1.38%) GNVQ
11 1 (0.69%) HNC
11 1 (0.69%) ITIL Foundation Certificate
11 1 (0.69%) MCITP
11 1 (0.69%) MCTS
11 1 (0.69%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 19 (13.10%) SLA
2 2 (1.38%) ISO 9001
2 2 (1.38%) ISO/IEC 20000
2 2 (1.38%) ISO/IEC 27001
System Software
1 78 (53.79%) Active Directory
2 17 (11.72%) VMware Infrastructure
3 6 (4.14%) Hyper-V
4 3 (2.07%) VMware ESXi
5 2 (1.38%) Terminal Server
5 2 (1.38%) vSphere
6 1 (0.69%) Microsoft Virtual Server
6 1 (0.69%) Virtual Servers
Systems Management
1 8 (5.52%) Norton AntiVirus
2 4 (2.76%) SCCM
3 3 (2.07%) Systems Management Server (SMS)
3 3 (2.07%) vCenter Server
4 2 (1.38%) DameWare
4 2 (1.38%) Perfmon
4 2 (1.38%) WSUS
5 1 (0.69%) Backup Exec
Vendors
1 84 (57.93%) Microsoft
2 19 (13.10%) VMware
3 15 (10.34%) Cisco
4 8 (5.52%) Lotus
4 8 (5.52%) Symantec
5 7 (4.83%) Apple
5 7 (4.83%) SAP
6 6 (4.14%) Dell
6 6 (4.14%) HP
6 6 (4.14%) Xerox
7 4 (2.76%) Oracle
8 3 (2.07%) Avaya
8 3 (2.07%) Google
8 3 (2.07%) Sage
9 2 (1.38%) Citrix
9 2 (1.38%) Remedy
9 2 (1.38%) Samsung
9 2 (1.38%) Twitter
9 2 (1.38%) Veeam
10 1 (0.69%) Openreach