2nd Line Support Jobs in Norwich

Second Line Support
Norfolk > Norwich

The median Second Line Support salary in Norwich is £27,500 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 35 - 21
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Support 19 0 1
As % of all permanent jobs advertised in Norwich 4.52% - 0.95%
As % of the Job Titles category 4.91% - 1.05%
Number of salaries quoted 17 0 1
10th Percentile - - -
25th Percentile £26,500 - £23,721
Median annual salary (50th Percentile) £27,500 - £24,594
75th Percentile £33,000 - £25,468
90th Percentile - - -
Norfolk median annual salary £27,500 - £24,594

All Permanent IT Job Vacancies
Norwich

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Norwich. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Norwich with a recognized job title 387 136 95
% of permanent jobs with a recognized job title 92.14% 70.10% 90.48%
Number of salaries quoted 315 81 64
10th Percentile £26,250 £24,000 £20,250
25th Percentile £29,750 £31,250 £28,250
Median annual salary (50th Percentile) £40,000 £40,000 £41,089
Median % change year-on-year - -2.65% +2.72%
75th Percentile £52,500 £52,500 £51,250
90th Percentile £60,000 £70,600 £58,375
Norfolk median annual salary £40,000 £40,500 £42,311
% change year-on-year -1.23% -4.28% +5.78%

2nd Line Support
Job Vacancy Trend in Norwich

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Norwich.

Job vacancy trend for 2nd Line Support in Norwich

2nd Line Support
Salary Trend in Norwich

3-month moving average salary quoted in jobs citing 2nd Line Support in Norwich.

Salary trend for 2nd Line Support in Norwich

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Norwich

For the 6 months to 27 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Norwich region featuring 2nd Line Support in the job title.

1 19 (100.00%) Microsoft 365
2 17 (89.47%) Windows
3 14 (73.68%) Windows Server
4 13 (68.42%) Customer Service
5 11 (57.89%) Social Skills
5 11 (57.89%) Microsoft
6 9 (47.37%) Firewall
7 8 (42.11%) Sophos
7 8 (42.11%) MySQL
7 8 (42.11%) SQL Server
7 8 (42.11%) ITIL
7 8 (42.11%) Linux
7 8 (42.11%) SharePoint
7 8 (42.11%) Azure
7 8 (42.11%) Microsoft Intune
7 8 (42.11%) Network+ Certification
7 8 (42.11%) Project Planning
7 8 (42.11%) CompTIA Security+
7 8 (42.11%) Project Delivery
7 8 (42.11%) MariaDB
7 8 (42.11%) Mentoring
7 8 (42.11%) Entra ID
8 6 (31.58%) VMware
8 6 (31.58%) Active Directory
9 5 (26.32%) Finance
9 5 (26.32%) Publishing
9 5 (26.32%) DHCP
9 5 (26.32%) TCP/IP
9 5 (26.32%) DNS
9 5 (26.32%) Web Development

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Norwich by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (42.11%) SharePoint
Cloud Services
1 19 (100.00%) Microsoft 365
2 8 (42.11%) Azure
2 8 (42.11%) Entra ID
Communications & Networking
1 9 (47.37%) Firewall
2 5 (26.32%) DHCP
2 5 (26.32%) DNS
2 5 (26.32%) TCP/IP
3 2 (10.53%) VoIP
4 1 (5.26%) Network Security
Database & Business Intelligence
1 8 (42.11%) MariaDB
1 8 (42.11%) MySQL
1 8 (42.11%) SQL Server
General
1 11 (57.89%) Social Skills
2 5 (26.32%) Finance
2 5 (26.32%) Publishing
3 1 (5.26%) Organisational Skills
Operating Systems
1 17 (89.47%) Windows
2 14 (73.68%) Windows Server
3 8 (42.11%) Linux
4 3 (15.79%) Windows 7
4 3 (15.79%) Windows 8
Processes & Methodologies
1 13 (68.42%) Customer Service
2 8 (42.11%) ITIL
2 8 (42.11%) Mentoring
2 8 (42.11%) Project Delivery
2 8 (42.11%) Project Planning
3 5 (26.32%) Web Development
4 3 (15.79%) Line Management
4 3 (15.79%) Patch Management
4 3 (15.79%) Problem-Solving
5 2 (10.53%) Agile
Qualifications
1 8 (42.11%) CompTIA Security+
1 8 (42.11%) Network+ Certification
Quality Assurance & Compliance
1 3 (15.79%) SLA
System Software
1 6 (31.58%) Active Directory
2 1 (5.26%) Hyper-V
2 1 (5.26%) VMware Infrastructure
Systems Management
1 8 (42.11%) Microsoft Intune
Vendors
1 11 (57.89%) Microsoft
2 8 (42.11%) Sophos
3 6 (31.58%) VMware