The median annual salary for a 2nd Line Support was £28,000 in advertised job vacancies in Reading during the 3 months to 22 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Second Line Support
Berkshire / Reading
Rank 88 139 124
Rank change year-on-year +51 -15  
Permanent jobs requiring a 2nd Line Support 21 8 26
As % of all permanent IT jobs advertised in Reading 1.71% 0.41% 1.12%
As % of the Job Titles category 1.76% 0.44% 1.18%
Number of salaries quoted 21 8 19
Median salary £28,000 £25,000 £25,000
Median salary % change year-on-year +12.00% -  
90% offered a salary of more than £24,000 £21,050 £23,000
10% offered a salary of more than £29,000 £34,000 £27,500
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Reading. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Reading
Permanent job vacancies with a job title containing a recognized job role 1195 1833 2203
As % of all permanent IT job vacancies advertised in Reading 97.39% 93.76% 94.79%
Number of salaries quoted 921 1480 1517
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £26,000 £30,000 £25,000
10% offered a salary of more than £70,000 £70,000 £65,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in Reading

The job posting trend of jobs advertised in Reading that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Reading

2nd Line Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Reading.

Salary trend for 2nd Line Support in Reading

2nd Line Support Skill Set
Top 30 Related IT Skills in Reading

For the 6 months to 22 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Reading region featuring 2nd Line Support in the job title.

1 25 (75.76%) Windows
2 18 (54.55%) Active Directory
3 15 (45.45%) Windows Server
4 14 (42.42%) VMware
5 13 (39.39%) VMware Infrastructure
6 11 (33.33%) TCP/IP
7 10 (30.30%) MS Exchange
8 9 (27.27%) Windows 7
8 9 (27.27%) DHCP
8 9 (27.27%) DNS
8 9 (27.27%) Cisco
8 9 (27.27%) Microsoft
9 8 (24.24%) Windows Server 2008
9 8 (24.24%) Hyper-V
10 6 (18.18%) Microsoft Certification
10 6 (18.18%) Firewall
10 6 (18.18%) LAN
10 6 (18.18%) MCP
11 5 (15.15%) ITIL
11 5 (15.15%) WAN
11 5 (15.15%) VPN
11 5 (15.15%) SLA
11 5 (15.15%) Windows Server 2003
11 5 (15.15%) Marketing
11 5 (15.15%) Data Protection
11 5 (15.15%) Office 365
12 4 (12.12%) Windows Server 2012
12 4 (12.12%) VLAN
12 4 (12.12%) Cisco Certification
12 4 (12.12%) CCNA

2nd Line Support Skill Set
Top Related IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (30.30%) MS Exchange
2 3 (9.09%) Exchange Server 2013
3 2 (6.06%) IIS
4 1 (3.03%) Skype for Business
Applications
1 3 (9.09%) MS Excel
1 3 (9.09%) MS Office
Cloud Services
1 5 (15.15%) Office 365
2 1 (3.03%) Cloud Computing
2 1 (3.03%) Microsoft Azure
Communications & Networking
1 11 (33.33%) TCP/IP
2 9 (27.27%) DHCP
2 9 (27.27%) DNS
3 6 (18.18%) Firewall
3 6 (18.18%) LAN
4 5 (15.15%) VPN
4 5 (15.15%) WAN
5 4 (12.12%) VLAN
6 3 (9.09%) IP Telephony
7 2 (6.06%) Network Security
7 2 (6.06%) VoIP
8 1 (3.03%) Cisco ASA
8 1 (3.03%) Kerberos
8 1 (3.03%) Skype
8 1 (3.03%) SSL
General
1 5 (15.15%) Marketing
2 1 (3.03%) Law
2 1 (3.03%) Legal
Libraries, Frameworks & Software Standards
1 2 (6.06%) .NET
1 2 (6.06%) CSS
1 2 (6.06%) HTML
1 2 (6.06%) J2EE
Miscellaneous
1 2 (6.06%) PKI
2 1 (3.03%) Management Information System
2 1 (3.03%) User Experience
Operating Systems
1 25 (75.76%) Windows
2 15 (45.45%) Windows Server
3 9 (27.27%) Windows 7
4 8 (24.24%) Windows Server 2008
5 5 (15.15%) Windows Server 2003
6 4 (12.12%) Windows Server 2012
7 3 (9.09%) Windows Mobile
8 2 (6.06%) Solaris
8 2 (6.06%) Unix
8 2 (6.06%) Windows 8
9 1 (3.03%) Linux
9 1 (3.03%) Windows 10
Processes & Methodologies
1 5 (15.15%) Data Protection
1 5 (15.15%) ITIL
2 3 (9.09%) Incident Management
2 3 (9.09%) Service Delivery
2 3 (9.09%) Time Management
3 2 (6.06%) CRM
4 1 (3.03%) Mentoring
4 1 (3.03%) Multi-Factor Authentication
4 1 (3.03%) Open Source
4 1 (3.03%) Root Cause Analysis
4 1 (3.03%) Two-Factor Authentication
Programming Languages
1 3 (9.09%) PowerShell
1 3 (9.09%) SQL
2 2 (6.06%) C++
2 2 (6.06%) Java
3 1 (3.03%) T-SQL
Qualifications
1 6 (18.18%) MCP
1 6 (18.18%) Microsoft Certification
2 4 (12.12%) CCNA
2 4 (12.12%) Cisco Certification
3 3 (9.09%) MCTS
4 2 (6.06%) Degree
4 2 (6.06%) MCITP
5 1 (3.03%) A+ Certification
5 1 (3.03%) MCSA
5 1 (3.03%) MCSE
5 1 (3.03%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (15.15%) SLA
2 3 (9.09%) QA
System Software
1 18 (54.55%) Active Directory
2 13 (39.39%) VMware Infrastructure
3 8 (24.24%) Hyper-V
4 1 (3.03%) XenApp
Systems Management
1 1 (3.03%) Backup Exec
Vendors
1 14 (42.42%) VMware
2 9 (27.27%) Cisco
2 9 (27.27%) Microsoft
3 3 (9.09%) CheckPoint
4 2 (6.06%) Juniper
5 1 (3.03%) Avaya
5 1 (3.03%) Citrix
5 1 (3.03%) Fortinet
5 1 (3.03%) Mitel
5 1 (3.03%) Polycom
5 1 (3.03%) Symantec
5 1 (3.03%) Veeam
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