The median annual salary for a 2nd Line Support was £25,500 in advertised job vacancies in Berkshire during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East / Berkshire
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 162 151 179
Rank change year-on-year -11 +28  
Permanent jobs requiring a 2nd Line Support 17 58 49
As % of all permanent IT jobs advertised in Berkshire 0.51% 1.30% 0.95%
As % of the Job Titles category 0.54% 1.34% 0.99%
Number of salaries quoted 15 53 44
Median salary £25,500 £26,500 £25,000
Median salary % change year-on-year -3.77% +6.00%  
90% offered a salary of more than £22,900 £22,100 £22,500
10% offered a salary of more than £30,100 £32,500 £40,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Berkshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Berkshire
Permanent job vacancies with a job title containing a recognized job role 3150 4317 4928
As % of all permanent IT job vacancies advertised in Berkshire 94.97% 96.51% 95.67%
Number of salaries quoted 2538 3485 3715
Median salary £47,500 £50,000 £47,500
Median salary % change year-on-year -5.00% +5.26%  
90% offered a salary of more than £25,500 £30,000 £26,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in Berkshire

The job posting trend of jobs advertised in Berkshire that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Berkshire

2nd Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Berkshire.

Salary trend for 2nd Line Support in Berkshire

2nd Line Support
Salary Histogram in Berkshire

The salary distribution of IT jobs citing 2nd Line Support in Berkshire over the 3 months to 23 June 2017.

Salary histogram for 2nd Line Support in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +28 12 £25,500 -21.53% 2
Wokingham +19 1 £38,750 +55.00%
Thatcham -5 1 £28,000 +2.75%
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Berkshire

For the 6 months to 23 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Berkshire region featuring 2nd Line Support in the job title.

1 37 (71.15%) Windows
2 27 (51.92%) Active Directory
2 27 (51.92%) Windows Server
3 23 (44.23%) Microsoft
4 19 (36.54%) DNS
5 17 (32.69%) DHCP
6 14 (26.92%) Windows Server 2008
7 13 (25.00%) VMware
8 12 (23.08%) MS Exchange
9 11 (21.15%) LAN
10 10 (19.23%) VMware Infrastructure
10 10 (19.23%) Cisco
11 9 (17.31%) SQL
11 9 (17.31%) Office 365
12 8 (15.38%) Windows Server 2012
12 8 (15.38%) TCP/IP
13 7 (13.46%) VPN
13 7 (13.46%) CRM
13 7 (13.46%) Degree
14 6 (11.54%) Marketing
14 6 (11.54%) WAN
14 6 (11.54%) CCNA
14 6 (11.54%) Cisco Certification
14 6 (11.54%) Windows Server 2003
15 5 (9.62%) Firewall
15 5 (9.62%) Microsoft Certification
15 5 (9.62%) VoIP
15 5 (9.62%) SAP
15 5 (9.62%) MCP
15 5 (9.62%) Hyper-V

2nd Line Support Skill Set
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (23.08%) MS Exchange
2 2 (3.85%) Exchange Server 2013
2 2 (3.85%) IIS
2 2 (3.85%) SharePoint
3 1 (1.92%) IBM Notes
3 1 (1.92%) Skype for Business
Applications
1 4 (7.69%) Microsoft Office
Business Applications
1 4 (7.69%) Dynamics CRM
1 4 (7.69%) NetSuite
2 1 (1.92%) SAP Business One
Cloud Services
1 9 (17.31%) Office 365
2 1 (1.92%) Cloud Computing
Communications & Networking
1 19 (36.54%) DNS
2 17 (32.69%) DHCP
3 11 (21.15%) LAN
4 8 (15.38%) TCP/IP
5 7 (13.46%) VPN
6 6 (11.54%) WAN
7 5 (9.62%) Firewall
7 5 (9.62%) VoIP
8 3 (5.77%) Cisco ASA
8 3 (5.77%) Network Security
9 2 (3.85%) IP Telephony
10 1 (1.92%) Broadband
10 1 (1.92%) Cisco Nexus
10 1 (1.92%) Skype
Database & Business Intelligence
1 2 (3.85%) SQL Server
2 1 (1.92%) DB2
2 1 (1.92%) Informix
General
1 6 (11.54%) Marketing
2 1 (1.92%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (7.69%) COM
2 2 (3.85%) .NET
2 2 (3.85%) CSS
2 2 (3.85%) HTML
2 2 (3.85%) J2EE
Miscellaneous
1 4 (7.69%) Computer Science
2 3 (5.77%) User Experience
3 2 (3.85%) Driving Licence
4 1 (1.92%) Data Centre
Operating Systems
1 37 (71.15%) Windows
2 27 (51.92%) Windows Server
3 14 (26.92%) Windows Server 2008
4 8 (15.38%) Windows Server 2012
5 6 (11.54%) Windows Server 2003
6 4 (7.69%) Windows 7
7 3 (5.77%) Linux
8 2 (3.85%) Solaris
8 2 (3.85%) Unix
8 2 (3.85%) Windows Mobile
9 1 (1.92%) Windows 8
Processes & Methodologies
1 7 (13.46%) CRM
2 4 (7.69%) Mathematics
2 4 (7.69%) Time Management
3 3 (5.77%) Incident Management
3 3 (5.77%) Service Delivery
4 2 (3.85%) Change Management
4 2 (3.85%) Data Protection
4 2 (3.85%) ITIL
4 2 (3.85%) Migration
5 1 (1.92%) Capacity Management
5 1 (1.92%) ITSM
5 1 (1.92%) Multi-Factor Authentication
5 1 (1.92%) Open Source
5 1 (1.92%) Root Cause Analysis
5 1 (1.92%) Service Management
5 1 (1.92%) Stakeholder Management
5 1 (1.92%) Two-Factor Authentication
Programming Languages
1 9 (17.31%) SQL
2 4 (7.69%) PHP
3 2 (3.85%) C++
3 2 (3.85%) Java
3 2 (3.85%) PowerShell
4 1 (1.92%) T-SQL
Qualifications
1 7 (13.46%) Degree
2 6 (11.54%) CCNA
2 6 (11.54%) Cisco Certification
3 5 (9.62%) MCP
3 5 (9.62%) Microsoft Certification
4 1 (1.92%) ITIL Certification
4 1 (1.92%) MCSE
4 1 (1.92%) SC Cleared
4 1 (1.92%) Security Cleared
Quality Assurance & Compliance
1 3 (5.77%) QA
2 2 (3.85%) ISO/IEC 27001
2 2 (3.85%) SLA
System Software
1 27 (51.92%) Active Directory
2 10 (19.23%) VMware Infrastructure
3 5 (9.62%) Hyper-V
4 1 (1.92%) XenApp
Systems Management
1 3 (5.77%) SCCM
2 1 (1.92%) NetBackup
2 1 (1.92%) SCOM
Vendors
1 23 (44.23%) Microsoft
2 13 (25.00%) VMware
3 10 (19.23%) Cisco
4 5 (9.62%) SAP
5 4 (7.69%) Salesforce.com
6 2 (3.85%) Dell
6 2 (3.85%) Juniper
7 1 (1.92%) CheckPoint
7 1 (1.92%) Citrix
7 1 (1.92%) CommVault
7 1 (1.92%) EMC
7 1 (1.92%) HP
7 1 (1.92%) IBM
7 1 (1.92%) Lotus
7 1 (1.92%) NetApp
7 1 (1.92%) Oracle
7 1 (1.92%) SonicWALL
7 1 (1.92%) Sybase
7 1 (1.92%) Veeam
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