The median annual salary for a Technical Support Analyst was £31,500 in advertised job vacancies in Scotland during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK / Scotland
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 126 157 158
Rank change year-on-year +31 +1  
Permanent jobs requiring a Technical Support Analyst 10 4 3
As % of all permanent IT jobs advertised in Scotland 0.43% 0.14% 0.096%
As % of the Job Titles category 0.45% 0.14% 0.10%
Number of salaries quoted 2 1 2
Median salary £31,500 £35,000 £38,750
Median salary % change year-on-year -10.00% -9.67%  
90% offered a salary of more than £26,300 £35,000 £33,750
10% offered a salary of more than £36,700 £35,000 £43,750
UK excluding London median salary £23,750 £27,500 £27,500
% change year-on-year -13.63% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Scotland. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Scotland
Permanent job vacancies with a job title containing a recognized job role 2229 2780 2983
As % of all permanent IT job vacancies advertised in Scotland 95.95% 94.78% 95.89%
Number of salaries quoted 1369 1809 1842
Median salary £42,500 £45,000 £42,500
Median salary % change year-on-year -5.55% +5.88%  
90% offered a salary of more than £29,000 £30,000 £27,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Technical Support Analyst
Job Vacancy Trend in Scotland

The job posting trend of jobs advertised in Scotland that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in Scotland

Technical Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in Scotland.

Salary trend for Technical Support Analyst in Scotland

Technical Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the Scotland region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +20 5 - -
Inverclyde - 3 £38,000 -
Edinburgh - 1 £25,000 -
Highlands - 1 - -
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 28 March 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring Technical Support Analyst in the job title.

1 10 (76.92%) Active Directory
1 10 (76.92%) Windows
2 8 (61.54%) MS Office
3 7 (53.85%) SCCM
3 7 (53.85%) Windows 7
3 7 (53.85%) Windows Server
4 6 (46.15%) ITIL
5 4 (30.77%) MS Exchange
5 4 (30.77%) VPN
5 4 (30.77%) SLA
5 4 (30.77%) Thin Client
5 4 (30.77%) Terminal Services
5 4 (30.77%) Fat Client
5 4 (30.77%) Windows Server 2008
5 4 (30.77%) Exchange Server 2010
5 4 (30.77%) Windows Server 2012
5 4 (30.77%) Mentoring
5 4 (30.77%) Analytical Skills
6 3 (23.08%) Virtual Servers
6 3 (23.08%) Incident Management
6 3 (23.08%) VMware
6 3 (23.08%) Service Delivery
6 3 (23.08%) Malware Detection/Protection
6 3 (23.08%) Data Centre
6 3 (23.08%) Root Cause Analysis
6 3 (23.08%) NAS
6 3 (23.08%) Problem Management
6 3 (23.08%) VMware Infrastructure
6 3 (23.08%) SaaS
6 3 (23.08%) Terminal Server

Technical Support Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (30.77%) Exchange Server 2010
1 4 (30.77%) MS Exchange
2 3 (23.08%) IBM Domino
2 3 (23.08%) SharePoint
Applications
1 8 (61.54%) MS Office
2 1 (7.69%) MS Excel
Business Applications
1 2 (15.38%) JDE EnterpriseOne
2 1 (7.69%) Unit4 Business World
Cloud Services
1 3 (23.08%) SaaS
Communications & Networking
1 4 (30.77%) VPN
2 3 (23.08%) LAN
2 3 (23.08%) NAS
2 3 (23.08%) SAN
2 3 (23.08%) TCP/IP
2 3 (23.08%) WAN
Database & Business Intelligence
1 1 (7.69%) DB2
1 1 (7.69%) SQL Server
General
1 1 (7.69%) Finance
Miscellaneous
1 4 (30.77%) Analytical Skills
1 4 (30.77%) Fat Client
1 4 (30.77%) Thin Client
2 3 (23.08%) Data Centre
Operating Systems
1 10 (76.92%) Windows
2 7 (53.85%) Windows 7
2 7 (53.85%) Windows Server
3 4 (30.77%) Windows Server 2008
3 4 (30.77%) Windows Server 2012
Processes & Methodologies
1 6 (46.15%) ITIL
2 4 (30.77%) Mentoring
3 3 (23.08%) Incident Management
3 3 (23.08%) Malware Detection/Protection
3 3 (23.08%) Problem Management
3 3 (23.08%) Root Cause Analysis
3 3 (23.08%) Service Delivery
4 1 (7.69%) Configuration Management
4 1 (7.69%) ERP
4 1 (7.69%) Record to Report
4 1 (7.69%) Workflow
Programming Languages
1 1 (7.69%) SQL
Qualifications
1 3 (23.08%) ITIL Certification
Quality Assurance & Compliance
1 4 (30.77%) SLA
2 2 (15.38%) Disclosure Scotland
System Software
1 10 (76.92%) Active Directory
2 4 (30.77%) Terminal Services
3 3 (23.08%) Terminal Server
3 3 (23.08%) Virtual Servers
3 3 (23.08%) VMware Infrastructure
Systems Management
1 7 (53.85%) SCCM
Vendors
1 3 (23.08%) Apple
1 3 (23.08%) Citrix
1 3 (23.08%) Lotus
1 3 (23.08%) VMware
2 2 (15.38%) JD Edwards
3 1 (7.69%) Microsoft
3 1 (7.69%) Oracle