Period
to 15 December 2018

The median annual salary for a Technical Support Analyst was £31,000 in advertised job vacancies during the 6 months to 15 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 849 889 918
Rank change year-on-year +40 +29 -124
Permanent jobs requiring a Technical Support Analyst 289 338 318
As % of all permanent IT jobs advertised in the UK 0.18% 0.19% 0.17%
As % of the Job Titles category 0.19% 0.20% 0.18%
Number of salaries quoted 265 297 286
UK median annual salary £31,000 £29,000 £29,500
Median salary % change year-on-year +6.90% -1.69% +7.27%
10th Percentile £20,250 £20,300 £20,250
90th Percentile £43,450 £48,750 £43,750
UK excluding London median annual salary £29,000 £26,000 £26,750
% change year-on-year +11.54% -2.80% +7.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 151,510 172,360 178,969
% of permanent IT jobs with a recognized job title 95.84% 96.05% 96.59%
Number of salaries quoted 121,415 138,723 149,394
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £27,750 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +3.03%

Technical Support Analyst
Job Vacancy Trend

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst.

Salary trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Technical Support Analyst over the 6 months to 15 December 2018.

Salary histogram for Technical Support Analyst in the UK

Technical Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 284 £31,000 +6.90% 22
UK excluding London +60 214 £29,000 +11.54% 16
South East +26 89 £32,500 +18.18% 4
London 0 77 £35,000 -6.67% 6
North of England +44 69 £22,500 -10.00% 5
Yorkshire +59 49 £22,000 -12.00% 2
Midlands +37 27 £36,000 +41.18% 5
West Midlands +42 19 £36,500 +43.14% 1
North West +16 16 £30,000 +20.00% 3
East of England +42 13 £28,500 +26.67%
South West -6 13 £29,000 +28.89% 2
East Midlands +21 8 £35,500 +73.17% 4
North East - 4 £20,000 -
Wales -4 2 - -
Northern Ireland - 1 - -

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 15 December 2018, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Analyst in the job title.

1 149 (51.56%) Microsoft
2 132 (45.67%) Windows
3 104 (35.99%) Active Directory
4 96 (33.22%) SQL
5 73 (25.26%) Windows Server
6 61 (21.11%) Firewall
7 58 (20.07%) VMware
8 55 (19.03%) ITIL
8 55 (19.03%) Linux
9 54 (18.69%) Problem-Solving
10 52 (17.99%) SQL Server
11 50 (17.30%) Microsoft Office
12 49 (16.96%) Citrix
13 48 (16.61%) VMware Infrastructure
14 47 (16.26%) Windows Server 2008
15 45 (15.57%) Cisco
16 44 (15.22%) Wireless
17 39 (13.49%) Service Management
17 39 (13.49%) Microsoft Certification
18 38 (13.15%) TCP/IP
19 35 (12.11%) Data Centre
19 35 (12.11%) Hyper-V
20 34 (11.76%) Office 365
21 32 (11.07%) LAN
21 32 (11.07%) Supplier Management
22 31 (10.73%) Windows 7
22 31 (10.73%) Windows Server 2012
22 31 (10.73%) Cisco Certification
22 31 (10.73%) CCNA
23 30 (10.38%) Finance

Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (8.30%) IIS
1 24 (8.30%) MS Exchange
2 15 (5.19%) Exchange Server 2010
3 10 (3.46%) BizTalk Server
4 6 (2.08%) Apache
4 6 (2.08%) Tomcat
5 3 (1.04%) Exchange Server 2013
5 3 (1.04%) SharePoint
5 3 (1.04%) Skype for Business
6 1 (0.35%) GlassFish
6 1 (0.35%) JBoss
Applications
1 50 (17.30%) Microsoft Office
2 17 (5.88%) Microsoft Excel
3 6 (2.08%) MS Visio
4 5 (1.73%) Microsoft PowerPoint
5 2 (0.69%) Microsoft Project
6 1 (0.35%) AutoCAD
6 1 (0.35%) Revit
Business Applications
1 6 (2.08%) Infor SunSystems
1 6 (2.08%) ReMetrica
2 2 (0.69%) Infor M3
3 1 (0.35%) Sage 200
Cloud Services
1 34 (11.76%) Office 365
2 23 (7.96%) Microsoft Azure
3 3 (1.04%) Amazon AWS
3 3 (1.04%) SaaS
4 2 (0.69%) Cloud Computing
4 2 (0.69%) G Suite
4 2 (0.69%) IaaS
4 2 (0.69%) Mimecast
5 1 (0.35%) Adobe Creative Cloud
Communications & Networking
1 61 (21.11%) Firewall
2 44 (15.22%) Wireless
3 38 (13.15%) TCP/IP
4 32 (11.07%) LAN
5 29 (10.03%) DNS
6 27 (9.34%) DHCP
6 27 (9.34%) WAN
7 26 (9.00%) VoIP
8 23 (7.96%) 3G
8 23 (7.96%) ADSL
8 23 (7.96%) Broadband
8 23 (7.96%) Network Security
9 22 (7.61%) WLAN
10 17 (5.88%) Wi-Fi
11 14 (4.84%) SAN
11 14 (4.84%) VLAN
12 12 (4.15%) MPLS
12 12 (4.15%) VPN
13 11 (3.81%) FTP
14 10 (3.46%) HTTP
Database & Business Intelligence
1 52 (17.99%) SQL Server
2 7 (2.42%) MySQL
2 7 (2.42%) SQL Server 2008
3 5 (1.73%) SQL Server Reporting Services
4 4 (1.38%) Oracle Database
4 4 (1.38%) SQL Server 2005
5 2 (0.69%) Amazon RDS
5 2 (0.69%) Relational Database
6 1 (0.35%) Big Data
6 1 (0.35%) Ingres
6 1 (0.35%) KDB
6 1 (0.35%) Kdb+
6 1 (0.35%) Oracle BI EE
6 1 (0.35%) Oracle Database 11g
6 1 (0.35%) Oracle Database 12c
6 1 (0.35%) RDBMS
6 1 (0.35%) SQL Server 2014
6 1 (0.35%) Tick Data
Development Applications
1 12 (4.15%) JIRA
2 6 (2.08%) Eclipse
3 2 (0.69%) MSBuild
3 2 (0.69%) Octopus Deploy
3 2 (0.69%) TeamCity
4 1 (0.35%) ClearQuest
4 1 (0.35%) Cucumber
4 1 (0.35%) HP UFT
General
1 30 (10.38%) Finance
2 19 (6.57%) French Language
3 13 (4.50%) Retail
4 12 (4.15%) German Language
4 12 (4.15%) Italian Language
4 12 (4.15%) Spanish Language
5 8 (2.77%) Games
6 7 (2.42%) Banking
6 7 (2.42%) Front Office
7 5 (1.73%) Local Government
7 5 (1.73%) Marketing
8 4 (1.38%) Arabic Language
8 4 (1.38%) Polish Language
8 4 (1.38%) Russian Language
8 4 (1.38%) Swedish Language
9 3 (1.04%) Manufacturing
10 2 (0.69%) Dutch Language
10 2 (0.69%) Investment Banking
10 2 (0.69%) Publishing
11 1 (0.35%) Law
Libraries, Frameworks & Software Standards
1 14 (4.84%) .NET
2 9 (3.11%) RabbitMQ
3 5 (1.73%) 802.1X
3 5 (1.73%) HTML
3 5 (1.73%) JSON
3 5 (1.73%) REST
3 5 (1.73%) SOAP
3 5 (1.73%) XML
4 2 (0.69%) LAMP
5 1 (0.35%) Ext JS
5 1 (0.35%) FIX Protocol
5 1 (0.35%) HTML5
5 1 (0.35%) iOS SDK
5 1 (0.35%) J2EE
5 1 (0.35%) Kafka
5 1 (0.35%) LDAP
5 1 (0.35%) Node.js
5 1 (0.35%) SAML
5 1 (0.35%) Web Services
Miscellaneous
1 35 (12.11%) Data Centre
2 28 (9.69%) Analytical Skills
3 13 (4.50%) Analytical Mindset
4 11 (3.81%) Management Information System
4 11 (3.81%) Self-Motivation
5 9 (3.11%) CMDB
6 8 (2.77%) Fintech
7 7 (2.42%) Driving Licence
7 7 (2.42%) Hedge funds
7 7 (2.42%) Linux Command Line
8 6 (2.08%) Derivative
8 6 (2.08%) e-Learning
8 6 (2.08%) Equities
8 6 (2.08%) Fixed Income
9 4 (1.38%) Fat Client
9 4 (1.38%) Thin Client
10 3 (1.04%) CCTV
10 3 (1.04%) Client/Server
10 3 (1.04%) Replication
10 3 (1.04%) Video Conferencing
Operating Systems
1 132 (45.67%) Windows
2 73 (25.26%) Windows Server
3 55 (19.03%) Linux
4 47 (16.26%) Windows Server 2008
5 31 (10.73%) Windows 7
5 31 (10.73%) Windows Server 2012
6 20 (6.92%) Unix
7 19 (6.57%) Windows 10
8 15 (5.19%) Windows 8
8 15 (5.19%) Windows Server 2003
9 4 (1.38%) Windows 2000 Server
9 4 (1.38%) Windows XP
10 3 (1.04%) Android
11 2 (0.69%) AIX
11 2 (0.69%) MVS
11 2 (0.69%) Windows Mobile
11 2 (0.69%) Windows NT
12 1 (0.35%) Debian
12 1 (0.35%) Solaris
12 1 (0.35%) Ubuntu
Processes & Methodologies
1 55 (19.03%) ITIL
2 54 (18.69%) Problem-Solving
3 39 (13.49%) Service Management
4 32 (11.07%) Supplier Management
5 23 (7.96%) ITSM
6 15 (5.19%) Asset Management
6 15 (5.19%) Investment Management
7 14 (4.84%) Project Management
7 14 (4.84%) Time Management
8 13 (4.50%) Configuration Management
8 13 (4.50%) Mathematics
9 12 (4.15%) CRM
9 12 (4.15%) Problem Management
10 11 (3.81%) Change Control
10 11 (3.81%) Computer Science
10 11 (3.81%) User Acceptance Testing
11 10 (3.46%) Load Balancing
12 9 (3.11%) Agile Software Development
12 9 (3.11%) ITIL V3
12 9 (3.11%) Mobile Device Management
Programming Languages
1 96 (33.22%) SQL
2 14 (4.84%) C#
2 14 (4.84%) PowerShell
3 12 (4.15%) T-SQL
4 9 (3.11%) JavaScript
5 7 (2.42%) Bash Shell
5 7 (2.42%) Java
5 7 (2.42%) VB
6 5 (1.73%) C++
6 5 (1.73%) Python
6 5 (1.73%) VB.NET
7 4 (1.38%) Perl
7 4 (1.38%) PHP
7 4 (1.38%) PL/SQL
8 2 (0.69%) C
8 2 (0.69%) Shell Script
8 2 (0.69%) VBA
Qualifications
1 39 (13.49%) Microsoft Certification
2 31 (10.73%) CCNA
2 31 (10.73%) Cisco Certification
3 27 (9.34%) MCSE
4 25 (8.65%) VMware Certified Professional (VCP)
5 21 (7.27%) MCITP
6 18 (6.23%) Security Cleared
7 17 (5.88%) Degree
8 13 (4.50%) SC Cleared
9 12 (4.15%) MCSA
10 9 (3.11%) LPIC
10 9 (3.11%) MCP
11 6 (2.08%) ITIL Certification
12 5 (1.73%) Computer Science Degree
13 4 (1.38%) Master's Degree
14 1 (0.35%) A+ Certification
14 1 (0.35%) CCNP
14 1 (0.35%) Network+ Certification
Quality Assurance & Compliance
1 18 (6.23%) ISO 9001
1 18 (6.23%) ISO/IEC 27001
2 12 (4.15%) SLA
3 2 (0.69%) QA
System Software
1 104 (35.99%) Active Directory
2 48 (16.61%) VMware Infrastructure
3 35 (12.11%) Hyper-V
4 11 (3.81%) XenServer
5 9 (3.11%) XenApp
6 7 (2.42%) vSphere
7 6 (2.08%) XenDesktop
8 3 (1.04%) VMware ESXi
9 2 (0.69%) Terminal Server
9 2 (0.69%) Terminal Services
9 2 (0.69%) Virtual Desktop
Systems Management
1 10 (3.46%) SCCM
2 5 (1.73%) WSUS
3 4 (1.38%) Backup Exec
3 4 (1.38%) ITRS Geneos
4 3 (1.04%) SCOM
5 2 (0.69%) Single Sign-On
6 1 (0.35%) cPanel
6 1 (0.35%) Puppet
Vendors
1 149 (51.56%) Microsoft
2 58 (20.07%) VMware
3 49 (16.96%) Citrix
4 45 (15.57%) Cisco
5 28 (9.69%) Aruba
6 23 (7.96%) Meraki
6 23 (7.96%) Polycom
7 13 (4.50%) Oracle
8 9 (3.11%) Veeam
9 7 (2.42%) HP
9 7 (2.42%) MikroTik
10 6 (2.08%) Ivanti
10 6 (2.08%) Splunk
11 5 (1.73%) Apple
11 5 (1.73%) NETGEAR
11 5 (1.73%) Ruckus Wireless
12 4 (1.38%) Borland
13 3 (1.04%) Remedy
13 3 (1.04%) SonicWALL
13 3 (1.04%) Veritas