Period
to 24 November 2017

The median annual salary for a Technical Support Analyst was £28,500 in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 874 888 783
Rank change year-on-year +14 -105 -35
Permanent jobs requiring a Technical Support Analyst 341 339 584
As % of all permanent IT jobs advertised in the UK 0.19% 0.18% 0.27%
As % of the Job Titles category 0.20% 0.19% 0.28%
Number of salaries quoted 295 305 524
UK median annual salary £28,500 £28,000 £27,500
Median salary % change year-on-year +1.79% +1.82% -14.06%
10th Percentile £21,000 £19,750 £20,000
90th Percentile £48,750 £43,750 £43,750
UK excluding London median annual salary £26,000 £26,000 £25,000
% change year-on-year - +4.00% -16.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172577 182568 211044
% of permanent IT jobs with a recognized job title 95.80% 96.48% 96.46%
Number of salaries quoted 138473 152713 175380
UK median annual salary £48,500 £47,500 £45,000
Median salary % change year-on-year +2.11% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Technical Support Analyst
Job Vacancy Trend

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst.

Salary trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Technical Support Analyst over the 6 months to 24 November 2017.

Salary histogram for Technical Support Analyst in the UK

Technical Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 328 £28,500 +1.79% 20
UK excluding London +9 221 £26,000 - 10
London +50 118 £37,500 -1.32% 10
South East +19 78 £27,500 +10.00% 4
North of England +19 54 £25,000 -10.71% 3
Midlands +32 36 £25,500 +2.00% 1
West Midlands +20 29 £25,500 +15.91%
Yorkshire +20 29 £25,000 -3.85% 1
South West +18 28 £22,500 -30.77% 1
North West -7 25 £25,000 -15.25% 2
East of England +3 17 £22,750 -24.17% 1
East Midlands +27 7 £42,500 +70.00% 1
Wales +22 6 £32,500 +36.84%
Scotland -7 3 £27,500 +3.77%

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Analyst in the job title.

1 155 (45.45%) Windows
2 137 (40.18%) Microsoft
3 100 (29.33%) SQL
4 86 (25.22%) Active Directory
5 76 (22.29%) Finance
6 65 (19.06%) Windows Server
7 60 (17.60%) VMware
8 59 (17.30%) ITIL
9 58 (17.01%) Microsoft Office
10 55 (16.13%) Windows 7
11 45 (13.20%) SQL Server
12 44 (12.90%) Degree
12 44 (12.90%) VMware Infrastructure
13 43 (12.61%) Windows Server 2008
14 41 (12.02%) Windows 10
15 39 (11.44%) Office 365
16 38 (11.14%) DNS
16 38 (11.14%) Firewall
17 37 (10.85%) Linux
17 37 (10.85%) Windows Server 2012
18 35 (10.26%) MS Exchange
18 35 (10.26%) Cisco
19 34 (9.97%) TCP/IP
20 32 (9.38%) Incident Management
20 32 (9.38%) Citrix
21 31 (9.09%) DHCP
22 29 (8.50%) Analytical Skills
23 27 (7.92%) Microsoft Excel
23 27 (7.92%) SCCM
24 26 (7.62%) Windows 8

Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (10.26%) MS Exchange
2 21 (6.16%) IIS
3 15 (4.40%) SharePoint
4 14 (4.11%) Apache
5 10 (2.93%) Tomcat
6 8 (2.35%) Exchange Server 2010
7 7 (2.05%) Skype for Business
8 6 (1.76%) JBoss
9 5 (1.47%) GlassFish
9 5 (1.47%) Mule
10 3 (0.88%) Blackberry Enterprise Server
10 3 (0.88%) Exchange Server 2003
10 3 (0.88%) Exchange Server 2007
10 3 (0.88%) Gentran
10 3 (0.88%) IBM HTTP Server
10 3 (0.88%) WebSphere
10 3 (0.88%) WordPress
11 2 (0.59%) CMS
11 2 (0.59%) WebLogic
11 2 (0.59%) WebLogic Portal
Applications
1 58 (17.01%) Microsoft Office
2 27 (7.92%) Microsoft Excel
3 17 (4.99%) Microsoft PowerPoint
3 17 (4.99%) MS Visio
4 1 (0.29%) Maya
4 1 (0.29%) Microsoft Project
Business Applications
1 12 (3.52%) RiskWrite
2 6 (1.76%) Dynamics AX
3 5 (1.47%) ResourceLink
4 4 (1.17%) NetSuite
5 2 (0.59%) Dynamics CRM
6 1 (0.29%) Dynamics NAV
6 1 (0.29%) Eloqua
6 1 (0.29%) Infor M3
6 1 (0.29%) MetaTrader
6 1 (0.29%) Oracle ERP
6 1 (0.29%) SAP BPC
6 1 (0.29%) SAP ERP
6 1 (0.29%) Unit4 Business World
Cloud Services
1 39 (11.44%) Office 365
2 13 (3.81%) Microsoft Azure
3 9 (2.64%) Mimecast
4 8 (2.35%) SaaS
5 4 (1.17%) G Suite
6 3 (0.88%) Adobe Creative Cloud
6 3 (0.88%) Cloud Computing
7 2 (0.59%) Dynamics 365
8 1 (0.29%) Amazon AWS
8 1 (0.29%) Salesforce Sales Cloud
Communications & Networking
1 38 (11.14%) DNS
1 38 (11.14%) Firewall
2 34 (9.97%) TCP/IP
3 31 (9.09%) DHCP
4 18 (5.28%) LAN
5 17 (4.99%) WAN
6 15 (4.40%) VoIP
7 14 (4.11%) VPN
8 12 (3.52%) Remote Desktop
9 10 (2.93%) ADSL
9 10 (2.93%) Internet
9 10 (2.93%) SAN
10 9 (2.64%) Broadband
10 9 (2.64%) HTTP
11 8 (2.35%) Skype
11 8 (2.35%) VLAN
11 8 (2.35%) Wireless
12 7 (2.05%) HTTPS
13 6 (1.76%) NAS
14 5 (1.47%) Reverse Proxy
Database & Business Intelligence
1 45 (13.20%) SQL Server
2 10 (2.93%) Oracle Database
3 9 (2.64%) MySQL
4 8 (2.35%) SQL Server Reporting Services
5 7 (2.05%) SQL Server 2008
6 6 (1.76%) SQL Server 2012
7 5 (1.47%) SQL Server 2000
7 5 (1.47%) SQL Server Integration Services
8 4 (1.17%) Blockchain
8 4 (1.17%) SQL Server 2005
9 3 (0.88%) Qlik Sense
9 3 (0.88%) QlikView
9 3 (0.88%) SQL Server Analysis Services
10 2 (0.59%) Crystal Reports
10 2 (0.59%) Electronic Patient Records
11 1 (0.29%) Big Data
11 1 (0.29%) Data Warehouse
11 1 (0.29%) SAP BW
11 1 (0.29%) SAP HANA
11 1 (0.29%) SQL Server 2014
Development Applications
1 15 (4.40%) JIRA
2 12 (3.52%) Eclipse
2 12 (3.52%) Talend Open Studio
2 12 (3.52%) VersionOne
3 5 (1.47%) PROIV
4 4 (1.17%) Subversion
5 2 (0.59%) MSI
5 2 (0.59%) SQL Server Management Studio (SSMS)
General
1 76 (22.29%) Finance
2 22 (6.45%) Retail
3 16 (4.69%) Law
3 16 (4.69%) Legal
4 15 (4.40%) Marketing
5 14 (4.11%) Banking
6 11 (3.23%) Advertising
7 10 (2.93%) Manufacturing
8 9 (2.64%) Front Office
9 7 (2.05%) German Language
10 6 (1.76%) Spanish Language
11 5 (1.47%) French Language
11 5 (1.47%) Games
11 5 (1.47%) Italian Language
12 4 (1.17%) Back Office
13 3 (0.88%) Investment Banking
14 2 (0.59%) Automotive
14 2 (0.59%) Billing
14 2 (0.59%) Electronics
14 2 (0.59%) Financial Institution
Libraries, Frameworks & Software Standards
1 12 (3.52%) .NET
2 10 (2.93%) HTML
2 10 (2.93%) XML
3 8 (2.35%) FIX Protocol
4 7 (2.05%) XSLT
5 6 (1.76%) CSS
6 5 (1.47%) ODBC
6 5 (1.47%) SAML
7 4 (1.17%) ASP.NET
8 3 (0.88%) .NET Framework
8 3 (0.88%) WebSphere MQ
9 2 (0.59%) JSON
9 2 (0.59%) Middleware
9 2 (0.59%) Oracle GoldenGate
9 2 (0.59%) XMPP
10 1 (0.29%) FIXML
10 1 (0.29%) J2EE
10 1 (0.29%) jQuery
10 1 (0.29%) Web Services
Miscellaneous
1 29 (8.50%) Analytical Skills
2 20 (5.87%) Computer Science
3 15 (4.40%) iSeries
4 13 (3.81%) Data Centre
5 7 (2.05%) Smartphone
6 5 (1.47%) Driving Licence
6 5 (1.47%) Hedge funds
6 5 (1.47%) iPhone
6 5 (1.47%) Life Science
6 5 (1.47%) Management Information System
7 4 (1.17%) Blackberry
7 4 (1.17%) Enterprise Storage
7 4 (1.17%) Fintech
8 3 (0.88%) e-Learning
8 3 (0.88%) iPad
8 3 (0.88%) Replication
8 3 (0.88%) Social Network
9 2 (0.59%) Clustering
9 2 (0.59%) Foreign Exchange (FX)
9 2 (0.59%) Thin Client
Operating Systems
1 155 (45.45%) Windows
2 65 (19.06%) Windows Server
3 55 (16.13%) Windows 7
4 43 (12.61%) Windows Server 2008
5 41 (12.02%) Windows 10
6 37 (10.85%) Linux
6 37 (10.85%) Windows Server 2012
7 26 (7.62%) Windows 8
8 20 (5.87%) Unix
9 11 (3.23%) Windows Server 2003
10 6 (1.76%) AIX
10 6 (1.76%) Solaris
10 6 (1.76%) Windows Vista
10 6 (1.76%) Windows XP
11 5 (1.47%) Android
12 4 (1.17%) CentOS
12 4 (1.17%) Mac OS
13 3 (0.88%) OS/400
14 1 (0.29%) Fedora
14 1 (0.29%) Mac OS X
Processes & Methodologies
1 59 (17.30%) ITIL
2 32 (9.38%) Incident Management
3 23 (6.74%) Problem Management
4 21 (6.16%) Mathematics
5 20 (5.87%) Change Management
6 18 (5.28%) Process Improvement
7 17 (4.99%) ERP
8 16 (4.69%) Agile Software Development
8 16 (4.69%) Service Delivery
9 13 (3.81%) CRM
9 13 (3.81%) Performance Tuning
10 10 (2.93%) Change Control
10 10 (2.93%) High Availability
10 10 (2.93%) User Acceptance Testing
11 9 (2.64%) Analytics
11 9 (2.64%) DevOps
11 9 (2.64%) Root Cause Analysis
11 9 (2.64%) Trend Analysis
12 8 (2.35%) Stakeholder Management
12 8 (2.35%) Task Automation
Programming Languages
1 100 (29.33%) SQL
2 17 (4.99%) Python
3 14 (4.11%) Shell Script
4 13 (3.81%) Java
5 11 (3.23%) C#
6 10 (2.93%) PowerShell
7 9 (2.64%) Bash Shell
8 5 (1.47%) JavaScript
8 5 (1.47%) Korn
8 5 (1.47%) VBA
9 4 (1.17%) T-SQL
9 4 (1.17%) X++
10 3 (0.88%) Google Apps Script
10 3 (0.88%) MATLAB
10 3 (0.88%) Perl
10 3 (0.88%) R
11 2 (0.59%) C++
11 2 (0.59%) PHP
12 1 (0.29%) VB
12 1 (0.29%) VB.NET
Qualifications
1 44 (12.90%) Degree
2 14 (4.11%) ITIL Foundation Certificate
3 12 (3.52%) Microsoft Certification
4 11 (3.23%) Security Cleared
5 9 (2.64%) MCSE
6 7 (2.05%) MCP
7 5 (1.47%) CCNA
7 5 (1.47%) CESG Certified Professional
7 5 (1.47%) Cisco Certification
7 5 (1.47%) CISM
7 5 (1.47%) CISSP
7 5 (1.47%) ITIL Certification
7 5 (1.47%) SC Cleared
8 4 (1.17%) Computer Science Degree
9 3 (0.88%) MCSA
9 3 (0.88%) VMware Certified Professional (VCP)
10 2 (0.59%) HND
10 2 (0.59%) MCITP
11 1 (0.29%) ACSP
11 1 (0.29%) HP AIS
Quality Assurance & Compliance
1 23 (6.74%) SLA
2 5 (1.47%) Cyber Essentials
2 5 (1.47%) GDPR
3 4 (1.17%) BS25999
3 4 (1.17%) ISO/IEC 20000
3 4 (1.17%) ISO/IEC 27001
4 1 (0.29%) QA
System Software
1 86 (25.22%) Active Directory
2 44 (12.90%) VMware Infrastructure
3 17 (4.99%) Hyper-V
4 16 (4.69%) XenApp
5 14 (4.11%) XenDesktop
6 11 (3.23%) vSphere
7 8 (2.35%) Virtual Desktop
8 5 (1.47%) Samba
8 5 (1.47%) Virtual Servers
9 4 (1.17%) Docker
10 3 (0.88%) Firmware
10 3 (0.88%) Terminal Services
10 3 (0.88%) XenServer
11 2 (0.59%) BitLocker
11 2 (0.59%) KVM
11 2 (0.59%) Microsoft App-V
11 2 (0.59%) Virtual Machines
12 1 (0.29%) Microsoft Virtual Server
12 1 (0.29%) Postfix
12 1 (0.29%) VMware ESXi
Systems Management
1 27 (7.92%) SCCM
2 9 (2.64%) Backup Exec
3 6 (1.76%) WSUS
4 3 (0.88%) Norton AntiVirus
4 3 (0.88%) SCOM
5 2 (0.59%) Control-M
5 2 (0.59%) Microsoft Clustering
5 2 (0.59%) Oracle Statspack
5 2 (0.59%) SCSM
5 2 (0.59%) Systems Management Server (SMS)
5 2 (0.59%) vCenter Server
6 1 (0.29%) ITRS Geneos
6 1 (0.29%) Nagios
6 1 (0.29%) Oracle Enterprise Manager
6 1 (0.29%) Simpana
6 1 (0.29%) XenMobile
Vendors
1 137 (40.18%) Microsoft
2 60 (17.60%) VMware
3 35 (10.26%) Cisco
4 32 (9.38%) Citrix
5 24 (7.04%) Oracle
6 12 (3.52%) Talend
7 10 (2.93%) NetApp
8 9 (2.64%) iManage
8 9 (2.64%) SAP
8 9 (2.64%) Veeam
9 8 (2.35%) Apple
9 8 (2.35%) Aruba
9 8 (2.35%) Meraki
9 8 (2.35%) Salesforce.com
10 7 (2.05%) Sophos
11 6 (1.76%) Dell
11 6 (1.76%) HP
11 6 (1.76%) Polycom
11 6 (1.76%) Sage
12 5 (1.47%) Syncsort