Period
to 21 June 2018

The median annual salary for a Technical Support Analyst was £32,500 in advertised job vacancies during the 6 months to 21 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 894 887 776
Rank change year-on-year -7 -111 -2
Permanent jobs requiring a Technical Support Analyst 304 309 532
As % of all permanent IT jobs advertised in the UK 0.18% 0.18% 0.26%
As % of the Job Titles category 0.18% 0.19% 0.27%
Number of salaries quoted 262 244 496
UK median annual salary £32,500 £27,500 £31,000
Median salary % change year-on-year +18.18% -11.29% -3.13%
10th Percentile £21,000 £19,575 £21,125
90th Percentile £50,000 £47,500 £57,500
UK excluding London median annual salary £30,000 £25,000 £27,500
% change year-on-year +20.00% -9.09% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,189 166,064 194,291
% of permanent IT jobs with a recognized job title 96.33% 96.24% 96.61%
Number of salaries quoted 135,115 136,769 163,202
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,000
% change year-on-year +5.88% +1.19% +5.00%

Technical Support Analyst
Job Vacancy Trend

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst.

Salary trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Technical Support Analyst over the 6 months to 21 June 2018.

Salary histogram for Technical Support Analyst in the UK

Technical Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 296 £32,500 +18.18% 23
UK excluding London +4 205 £30,000 +20.00% 17
London -20 95 £35,000 +11.11% 8
South East +42 79 £32,500 +18.18% 7
North of England +19 46 £30,000 +33.33% 6
East of England 0 36 £27,500 +17.02%
Midlands +2 23 £27,500 -8.33% 2
North West +11 22 £34,000 +51.11% 4
South West -7 17 £25,000 +19.05%
Yorkshire 0 15 £24,000 +9.09% 2
West Midlands -9 13 £26,500 -11.67% 2
East Midlands +10 10 £27,500 -9.84%
North East - 9 £35,000 -
Wales +2 3 £28,500 -36.67% 1
Scotland -41 1 £32,000 +1.59% 1

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 June 2018, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Analyst in the job title.

1 134 (44.08%) SQL
2 129 (42.43%) Windows
3 117 (38.49%) Microsoft
4 91 (29.93%) Linux
5 89 (29.28%) ITIL
6 73 (24.01%) Active Directory
7 53 (17.43%) SQL Server
8 50 (16.45%) Unix
8 50 (16.45%) Finance
9 43 (14.14%) Office 365
10 42 (13.82%) Windows Server
11 40 (13.16%) Problem-Solving
12 38 (12.50%) VMware
13 37 (12.17%) Analytical Skills
14 34 (11.18%) Microsoft Office
15 32 (10.53%) VMware Infrastructure
16 31 (10.20%) SLA
17 29 (9.54%) Firewall
18 28 (9.21%) Cisco
18 28 (9.21%) MS Exchange
18 28 (9.21%) German Language
19 26 (8.55%) LAN
19 26 (8.55%) French Language
19 26 (8.55%) Microsoft Azure
20 25 (8.22%) Windows 7
20 25 (8.22%) DNS
21 24 (7.89%) SCCM
22 23 (7.57%) Citrix
23 22 (7.24%) TCP/IP
23 22 (7.24%) Oracle

Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (9.21%) MS Exchange
2 21 (6.91%) IIS
3 9 (2.96%) Apache
4 7 (2.30%) Tomcat
5 6 (1.97%) SharePoint
6 5 (1.64%) Exchange Server 2013
6 5 (1.64%) Skype for Business
7 4 (1.32%) Exchange Server 2010
7 4 (1.32%) IBM Notes
7 4 (1.32%) JBoss
8 2 (0.66%) Blackberry Enterprise Server
8 2 (0.66%) CMS
8 2 (0.66%) WebLogic
8 2 (0.66%) WebSphere
9 1 (0.33%) Alfresco
9 1 (0.33%) ColdFusion
9 1 (0.33%) Drupal
9 1 (0.33%) Joomla!
9 1 (0.33%) MQSeries
9 1 (0.33%) WebLogic Portal
Applications
1 34 (11.18%) Microsoft Office
2 8 (2.63%) Microsoft Excel
3 5 (1.64%) Microsoft PowerPoint
4 1 (0.33%) Spreadsheet
Business Applications
1 4 (1.32%) RiskWrite
1 4 (1.32%) Sage X3
2 3 (0.99%) Dynamics AX
2 3 (0.99%) Dynamics NAV
3 2 (0.66%) Infor SunSystems
3 2 (0.66%) Oracle Applications
3 2 (0.66%) Oracle Assets
3 2 (0.66%) Oracle EBS
3 2 (0.66%) Oracle EBS R12
3 2 (0.66%) Oracle iProcurement
3 2 (0.66%) Oracle Payables
3 2 (0.66%) Oracle Procure-to-Pay
3 2 (0.66%) Oracle Receivables
3 2 (0.66%) ReMetrica
4 1 (0.33%) Maximo
4 1 (0.33%) Sage 1000
4 1 (0.33%) SAP Forecasting and Replenishment
4 1 (0.33%) thinkFolio
Cloud Services
1 43 (14.14%) Office 365
2 26 (8.55%) Microsoft Azure
3 15 (4.93%) Amazon AWS
4 10 (3.29%) SaaS
5 6 (1.97%) Adobe Creative Cloud
6 2 (0.66%) Akamai
6 2 (0.66%) Amazon EC2
6 2 (0.66%) Cloud Computing
6 2 (0.66%) G Suite
7 1 (0.33%) Azure Active Directory
7 1 (0.33%) OneDrive
Communications & Networking
1 29 (9.54%) Firewall
2 26 (8.55%) LAN
3 25 (8.22%) DNS
4 22 (7.24%) TCP/IP
5 17 (5.59%) SAN
6 15 (4.93%) VPN
6 15 (4.93%) WAN
7 13 (4.28%) Wi-Fi
8 12 (3.95%) Remote Desktop
9 11 (3.62%) DHCP
10 10 (3.29%) Internet
11 7 (2.30%) VLAN
11 7 (2.30%) VoIP
11 7 (2.30%) Wireless
12 6 (1.97%) FTP
13 5 (1.64%) Intranet
13 5 (1.64%) Skype
13 5 (1.64%) SSL
14 4 (1.32%) Cisco ASA
15 3 (0.99%) Network Security
Database & Business Intelligence
1 53 (17.43%) SQL Server
2 18 (5.92%) MySQL
3 10 (3.29%) Relational Database
4 9 (2.96%) SQL Server 2008
5 8 (2.63%) NoSQL
5 8 (2.63%) Oracle Database
6 5 (1.64%) MS Access
7 4 (1.32%) SQL Server Reporting Services
8 3 (0.99%) MongoDB
9 2 (0.66%) Couchbase
9 2 (0.66%) Informix
9 2 (0.66%) Oracle BI Publisher
9 2 (0.66%) Oracle Database 11g
9 2 (0.66%) Oracle Reports
10 1 (0.33%) BusinessObjects
10 1 (0.33%) Crystal Reports
10 1 (0.33%) DB2
10 1 (0.33%) Oracle Database 10g
10 1 (0.33%) RDBMS
10 1 (0.33%) SAP BW
Development Applications
1 6 (1.97%) JIRA
1 6 (1.97%) Subversion
2 4 (1.32%) Eclipse
2 4 (1.32%) VersionOne
3 2 (0.66%) Jenkins
3 2 (0.66%) Oracle APEX
3 2 (0.66%) Visual Studio Team System
4 1 (0.33%) CA Release Automation
4 1 (0.33%) Git (software)
4 1 (0.33%) JMeter
4 1 (0.33%) Maven
4 1 (0.33%) Oracle Forms
4 1 (0.33%) Selenium
4 1 (0.33%) Visual Studio
General
1 50 (16.45%) Finance
2 28 (9.21%) German Language
3 26 (8.55%) French Language
4 17 (5.59%) Italian Language
4 17 (5.59%) Retail
5 16 (5.26%) Spanish Language
6 14 (4.61%) Banking
6 14 (4.61%) Games
7 13 (4.28%) Legal
8 7 (2.30%) Law
9 3 (0.99%) Telecoms
10 2 (0.66%) Automotive
10 2 (0.66%) Back Office
10 2 (0.66%) General Ledger
10 2 (0.66%) Marketing
11 1 (0.33%) Advertising
11 1 (0.33%) Electronics
11 1 (0.33%) Front Office
11 1 (0.33%) Mandarin Language
11 1 (0.33%) Manufacturing
Libraries, Frameworks & Software Standards
1 21 (6.91%) .NET
2 17 (5.59%) HTML
3 15 (4.93%) CSS
4 8 (2.63%) Web Services
5 6 (1.97%) ASP.NET
5 6 (1.97%) Middleware
6 5 (1.64%) FIX Protocol
6 5 (1.64%) LDAP
6 5 (1.64%) XML
7 4 (1.32%) LAMP
7 4 (1.32%) REST
7 4 (1.32%) RESTful
7 4 (1.32%) SOAP
8 3 (0.99%) AngularJS
9 2 (0.66%) EDI
9 2 (0.66%) React
9 2 (0.66%) WebSockets
10 1 (0.33%) COM
10 1 (0.33%) JMS
10 1 (0.33%) XSLT
Miscellaneous
1 37 (12.17%) Analytical Skills
2 17 (5.59%) Self-Motivation
3 14 (4.61%) e-Learning
4 13 (4.28%) Management Information System
5 12 (3.95%) Mobile App
5 12 (3.95%) Replication
6 11 (3.62%) Analytical Mindset
6 11 (3.62%) Computer Science
7 8 (2.63%) Virtual Team
8 7 (2.30%) Fat Client
8 7 (2.30%) Hedge funds
8 7 (2.30%) Thin Client
9 6 (1.97%) Data Centre
10 4 (1.32%) iSeries
10 4 (1.32%) Reinsurance
10 4 (1.32%) Video Conferencing
11 3 (0.99%) Data Structures
11 3 (0.99%) Fintech
11 3 (0.99%) Microsoft Licensing
11 3 (0.99%) Tandem
Operating Systems
1 129 (42.43%) Windows
2 91 (29.93%) Linux
3 50 (16.45%) Unix
4 42 (13.82%) Windows Server
5 25 (8.22%) Windows 7
6 21 (6.91%) Windows Server 2012
7 20 (6.58%) Windows Server 2008
8 18 (5.92%) Windows 10
9 8 (2.63%) Apple iOS
10 7 (2.30%) Android
10 7 (2.30%) Windows 8
11 6 (1.97%) AIX
12 4 (1.32%) Mac OS
12 4 (1.32%) Solaris
12 4 (1.32%) Windows Server 2003
13 3 (0.99%) Red Hat Enterprise Linux
14 2 (0.66%) Mac OS X
14 2 (0.66%) VMS
15 1 (0.33%) Ubuntu
15 1 (0.33%) Windows XP
Processes & Methodologies
1 89 (29.28%) ITIL
2 40 (13.16%) Problem-Solving
3 18 (5.92%) Service Management
4 17 (5.59%) Time Management
5 16 (5.26%) Incident Management
5 16 (5.26%) Problem Management
6 15 (4.93%) Asset Management
7 14 (4.61%) Investment Management
7 14 (4.61%) Project Management
8 13 (4.28%) Change Management
9 12 (3.95%) Change Control
10 11 (3.62%) Agile Software Development
10 11 (3.62%) Continuous Improvement
10 11 (3.62%) Service Delivery
11 10 (3.29%) B2B
11 10 (3.29%) Business Continuity
11 10 (3.29%) Configuration Management
11 10 (3.29%) Data Security
11 10 (3.29%) ITSM
11 10 (3.29%) User Acceptance Testing
Programming Languages
1 134 (44.08%) SQL
2 15 (4.93%) VB
3 11 (3.62%) JavaScript
4 10 (3.29%) PowerShell
5 9 (2.96%) Java
6 7 (2.30%) C#
6 7 (2.30%) C++
7 5 (1.64%) Bash Shell
7 5 (1.64%) PHP
7 5 (1.64%) VB.NET
8 3 (0.99%) Perl
8 3 (0.99%) X++
9 2 (0.66%) ActionScript
9 2 (0.66%) ActionScript 2.0
9 2 (0.66%) C
9 2 (0.66%) Python
9 2 (0.66%) Shell Script
9 2 (0.66%) T-SQL
9 2 (0.66%) VBA
10 1 (0.33%) Bourne shell
Qualifications
1 22 (7.24%) Degree
2 14 (4.61%) Microsoft Certification
3 10 (3.29%) Security Cleared
4 8 (2.63%) CCNA
4 8 (2.63%) Cisco Certification
5 7 (2.30%) Computer Science Degree
6 5 (1.64%) ITIL Certification
6 5 (1.64%) ITIL Foundation Certificate
7 4 (1.32%) SC Cleared
8 3 (0.99%) MCSA
8 3 (0.99%) MCSE
8 3 (0.99%) Network+ Certification
9 2 (0.66%) A+ Certification
10 1 (0.33%) CCNP
10 1 (0.33%) PMI Certification
10 1 (0.33%) PRINCE2 Certification
10 1 (0.33%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 31 (10.20%) SLA
2 3 (0.99%) ISO/IEC 20000
2 3 (0.99%) ISO/IEC 27001
3 2 (0.66%) GDPR
3 2 (0.66%) ISO 14001
3 2 (0.66%) ISO 9001
3 2 (0.66%) QA
System Software
1 73 (24.01%) Active Directory
2 32 (10.53%) VMware Infrastructure
3 14 (4.61%) Hyper-V
4 5 (1.64%) Docker
5 4 (1.32%) BitLocker
5 4 (1.32%) vSphere
5 4 (1.32%) XenApp
6 3 (0.99%) Virtual Desktop
7 2 (0.66%) XenDesktop
8 1 (0.33%) DFS Replication
8 1 (0.33%) KVM
8 1 (0.33%) NFS
8 1 (0.33%) ProxySG
8 1 (0.33%) Terminal Services
Systems Management
1 24 (7.89%) SCCM
2 3 (0.99%) Backup Exec
2 3 (0.99%) SCOM
2 3 (0.99%) Symantec Enterprise Vault
3 2 (0.66%) AirWatch
3 2 (0.66%) SCVMM
4 1 (0.33%) BladeLogic
4 1 (0.33%) Failover Clustering
4 1 (0.33%) Graylog
4 1 (0.33%) Nagios
4 1 (0.33%) WSUS
Vendors
1 117 (38.49%) Microsoft
2 38 (12.50%) VMware
3 28 (9.21%) Cisco
4 23 (7.57%) Citrix
5 22 (7.24%) Oracle
6 10 (3.29%) Aruba
7 9 (2.96%) Apple
7 9 (2.96%) NetApp
8 8 (2.63%) Progress
9 7 (2.30%) Avaya
10 6 (1.97%) Adobe
10 6 (1.97%) HP
11 5 (1.64%) IBM
11 5 (1.64%) Ivanti
11 5 (1.64%) Remedy
11 5 (1.64%) Sage
11 5 (1.64%) SAP
11 5 (1.64%) SolarWinds
12 4 (1.32%) Google
12 4 (1.32%) Sybase