The median annual salary for a Technical Support Analyst was £27,500 in advertised job vacancies during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 707 640 688
Rank change year-on-year -67 +48  
Permanent jobs requiring a Technical Support Analyst 145 318 270
As % of all permanent IT jobs advertised in the UK 0.17% 0.30% 0.25%
As % of the Job Titles category 0.18% 0.32% 0.26%
Number of salaries quoted 117 295 235
Median salary £27,500 £32,500 £32,500
Median salary % change year-on-year -15.38% -  
90% offered a salary of more than £21,000 £22,500 £22,500
10% offered a salary of more than £42,500 £52,500 £50,000
UK excluding London median salary £23,500 £27,500 £27,500
% change year-on-year -14.54% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82231 100619 103475
As % of all permanent IT job vacancies advertised in the UK 96.28% 96.37% 96.63%
Number of salaries quoted 68306 84262 84520
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

Technical Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst.

Salary trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Technical Support Analyst over the 3 months to 29 March 2017.

Salary histogram for Technical Support Analyst in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -93 125 £27,500 -17.91% 9
London +3 54 £30,000 -29.41% 1
East of England +22 21 £23,500 -32.85%
South East -15 18 £27,500 -3.50% 3
Yorkshire +25 16 £21,500 -14.00% 2
West Midlands +32 13 £37,500 +7.14% 1
Hertfordshire +10 11 £22,500 -35.71%
North Yorkshire +7 11 £21,500 -14.00%
Harrogate +2 10 £21,250 -15.00%
Stevenage - 9 £22,500 -
Surrey +27 8 £22,500 -16.66% 2
Scotland +27 8 £38,000 +8.57%
Wales -5 8 £45,000 +116.86%
South Wales +10 7 £45,000 +100.00%
Warwickshire +33 6 £37,500 +50.00% 1
Leamington Spa -7 6 £37,500 +50.00% 1
Staines - 6 £22,500 -
Cambridgeshire - 6 £23,500 -
City of London +38 5 £50,000 +35.13%
West Yorkshire +14 5 £22,500 -6.25% 1
Cardiff +1 5 £45,000 +136.84%
Peterborough - 5 £23,500 -
Leeds +19 4 £22,250 -1.11%
Glasgow +18 4 - -
South West +15 3 £40,000 +29.03% 1
Hampshire +11 3 £29,000 -27.50%
Basingstoke - 3 £29,000 -
Inverclyde - 3 £38,000 -
Gourock - 3 £38,000 -
Bedfordshire +24 2 £24,500 -27.40%

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 March 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Analyst in the job title.

1 154 (52.92%) Windows
2 115 (39.52%) Microsoft
3 92 (31.62%) Active Directory
4 85 (29.21%) SQL
5 81 (27.84%) ITIL
6 76 (26.12%) Windows Server
7 67 (23.02%) MS Excel
8 63 (21.65%) VMware
9 61 (20.96%) Finance
10 53 (18.21%) SQL Server
10 53 (18.21%) Windows Server 2012
11 45 (15.46%) Windows 7
12 44 (15.12%) Windows Server 2008
13 43 (14.78%) MS Office
13 43 (14.78%) MS Exchange
14 40 (13.75%) DNS
14 40 (13.75%) Analytical Skills
15 37 (12.71%) Service Delivery
16 36 (12.37%) Degree
17 35 (12.03%) VMware Infrastructure
18 34 (11.68%) Cisco
18 34 (11.68%) Citrix
18 34 (11.68%) Linux
19 32 (11.00%) Problem Management
20 31 (10.65%) SAN
21 30 (10.31%) TCP/IP
22 29 (9.97%) WAN
22 29 (9.97%) LAN
23 28 (9.62%) Firewall
23 28 (9.62%) Incident Management

Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (14.78%) MS Exchange
2 26 (8.93%) Exchange Server 2010
3 24 (8.25%) IIS
4 17 (5.84%) Exchange Server 2013
5 12 (4.12%) SharePoint
6 9 (3.09%) Skype for Business
7 8 (2.75%) Exchange Server 2007
8 7 (2.41%) Apache
8 7 (2.41%) JBoss
8 7 (2.41%) WebLogic
9 6 (2.06%) Alfresco
9 6 (2.06%) Joomla!
9 6 (2.06%) WebSphere
10 5 (1.72%) Exchange Server 2003
11 4 (1.37%) IBM Domino
11 4 (1.37%) SharePoint 2013
12 2 (0.69%) Blackberry Enterprise Server
12 2 (0.69%) IBM Notes
13 1 (0.34%) ArcGIS
13 1 (0.34%) CMS
Applications
1 67 (23.02%) MS Excel
2 43 (14.78%) MS Office
3 10 (3.44%) MS PowerPoint
4 8 (2.75%) MS Visio
5 1 (0.34%) AutoCAD
5 1 (0.34%) Pro/ENGINEER
5 1 (0.34%) PTC Creo
5 1 (0.34%) Vectorworks
Business Applications
1 20 (6.87%) RiskWrite
2 5 (1.72%) SAP Oil and Gas
3 3 (1.03%) Loan IQ
4 2 (0.69%) JDE EnterpriseOne
4 2 (0.69%) Postilion
5 1 (0.34%) Dynamics CRM
5 1 (0.34%) NetSuite
5 1 (0.34%) Unit4 Business World
Cloud Services
1 25 (8.59%) Office 365
2 18 (6.19%) SaaS
3 6 (2.06%) GitHub
4 5 (1.72%) Microsoft Azure
5 1 (0.34%) Adobe Creative Cloud
5 1 (0.34%) Amazon AWS
5 1 (0.34%) Boomi
5 1 (0.34%) G Suite
5 1 (0.34%) OneDrive
Communications & Networking
1 40 (13.75%) DNS
2 31 (10.65%) SAN
3 30 (10.31%) TCP/IP
4 29 (9.97%) LAN
4 29 (9.97%) WAN
5 28 (9.62%) Firewall
6 23 (7.90%) DHCP
7 14 (4.81%) Internet
8 13 (4.47%) NAS
9 12 (4.12%) Network Security
9 12 (4.12%) SMTP
10 11 (3.78%) LDAP
11 10 (3.44%) VPN
12 6 (2.06%) Cisco ASA
12 6 (2.06%) Cisco PIX
12 6 (2.06%) HTTP
12 6 (2.06%) VLAN
12 6 (2.06%) VoIP
13 5 (1.72%) SSH
13 5 (1.72%) Wireshark
Database & Business Intelligence
1 53 (18.21%) SQL Server
2 13 (4.47%) SQL Server 2008
3 8 (2.75%) SQL Server 2012
4 6 (2.06%) MongoDB
4 6 (2.06%) MS Access
4 6 (2.06%) SQL Server 2014
5 4 (1.37%) Relational Database
6 3 (1.03%) Data Warehouse
6 3 (1.03%) Oracle Database
6 3 (1.03%) SQL Server 2005
7 2 (0.69%) MySQL
7 2 (0.69%) SQL Server 2000
8 1 (0.34%) BusinessObjects
8 1 (0.34%) DB2
8 1 (0.34%) GIS
8 1 (0.34%) Oracle BI EE
8 1 (0.34%) PostgreSQL
8 1 (0.34%) QlikView
8 1 (0.34%) SQL Server Integration Services
8 1 (0.34%) SQL Server Reporting Services
Development Applications
1 20 (6.87%) Eclipse
1 20 (6.87%) VersionOne
2 6 (2.06%) Jenkins
2 6 (2.06%) Maven
2 6 (2.06%) Oracle Forms
2 6 (2.06%) Subversion
General
1 61 (20.96%) Finance
2 19 (6.53%) Telecoms
3 10 (3.44%) Manufacturing
4 9 (3.09%) Retail
5 8 (2.75%) Legal
6 7 (2.41%) Banking
6 7 (2.41%) Electronics
6 7 (2.41%) French Language
6 7 (2.41%) Law
7 6 (2.06%) Marketing
8 5 (1.72%) Dutch Language
9 3 (1.03%) Back Office
10 2 (0.69%) Advertising
10 2 (0.69%) German Language
10 2 (0.69%) Mandarin Language
10 2 (0.69%) Polish Language
11 1 (0.34%) Arabic Language
11 1 (0.34%) Italian Language
11 1 (0.34%) Russian Language
11 1 (0.34%) Spanish Language
Libraries, Frameworks & Software Standards
1 14 (4.81%) Web Services
2 12 (4.12%) XML
3 10 (3.44%) .NET
4 8 (2.75%) HTML
5 7 (2.41%) Hibernate
5 7 (2.41%) Spring
5 7 (2.41%) Spring MVC
6 6 (2.06%) Ajax
6 6 (2.06%) AngularJS
6 6 (2.06%) Backbone.js
6 6 (2.06%) Dojo
6 6 (2.06%) Ember.js
6 6 (2.06%) JPA
6 6 (2.06%) JSP
6 6 (2.06%) React
6 6 (2.06%) SOAP
6 6 (2.06%) Spring Web Flow
6 6 (2.06%) WSDL
7 2 (0.69%) ASP.NET
7 2 (0.69%) Middleware
Miscellaneous
1 40 (13.75%) Analytical Skills
2 20 (6.87%) iSeries
3 19 (6.53%) Data Centre
4 13 (4.47%) Computer Science
5 7 (2.41%) Blackberry
5 7 (2.41%) Clustering
5 7 (2.41%) Management Information System
5 7 (2.41%) Replication
6 6 (2.06%) Smartphone
7 5 (1.72%) iPad
7 5 (1.72%) PKI
8 4 (1.37%) BYOD
8 4 (1.37%) Enterprise Storage
8 4 (1.37%) Fat Client
8 4 (1.37%) Thin Client
8 4 (1.37%) Video Conferencing
9 3 (1.03%) Credit Risk
9 3 (1.03%) Fintech
10 2 (0.69%) Driving Licence
10 2 (0.69%) EPoS
Operating Systems
1 154 (52.92%) Windows
2 76 (26.12%) Windows Server
3 53 (18.21%) Windows Server 2012
4 45 (15.46%) Windows 7
5 44 (15.12%) Windows Server 2008
6 34 (11.68%) Linux
7 17 (5.84%) Unix
7 17 (5.84%) Windows Server 2003
8 11 (3.78%) Windows 10
8 11 (3.78%) Windows XP
9 8 (2.75%) Android
9 8 (2.75%) Apple iOS
10 6 (2.06%) Windows 8
11 5 (1.72%) Windows 2000
11 5 (1.72%) Windows Vista
12 4 (1.37%) Solaris
13 3 (1.03%) Mac OS X
14 2 (0.69%) Windows NT
15 1 (0.34%) AIX
15 1 (0.34%) MVS
Processes & Methodologies
1 81 (27.84%) ITIL
2 37 (12.71%) Service Delivery
3 32 (11.00%) Problem Management
4 28 (9.62%) Incident Management
5 26 (8.93%) Change Control
6 22 (7.56%) Performance Tuning
6 22 (7.56%) Service Management
7 20 (6.87%) Trend Analysis
8 18 (6.19%) Change Management
9 16 (5.50%) CRM
10 14 (4.81%) Project Management
11 13 (4.47%) Disaster Recovery
12 12 (4.12%) Capacity Planning
13 9 (3.09%) High Availability
13 9 (3.09%) Load Balancing
13 9 (3.09%) Mentoring
14 8 (2.75%) Customer Requirements
14 8 (2.75%) Release Management
14 8 (2.75%) Server Building
15 7 (2.41%) Analytics
Programming Languages
1 85 (29.21%) SQL
2 13 (4.47%) Java
3 12 (4.12%) JavaScript
4 8 (2.75%) PHP
4 8 (2.75%) PowerShell
5 7 (2.41%) VBA
6 6 (2.06%) C#
6 6 (2.06%) Delphi
6 6 (2.06%) Pascal
6 6 (2.06%) VB
7 4 (1.37%) Perl
8 3 (1.03%) T-SQL
9 2 (0.69%) Bash Shell
9 2 (0.69%) C
9 2 (0.69%) Python
9 2 (0.69%) Scala
10 1 (0.34%) C++
10 1 (0.34%) VB6
Qualifications
1 36 (12.37%) Degree
2 26 (8.93%) Microsoft Certification
3 24 (8.25%) Cisco Certification
4 23 (7.90%) CCNA
5 22 (7.56%) ITIL Foundation Certificate
6 21 (7.22%) MCSE
7 13 (4.47%) Security Cleared
8 9 (3.09%) MCP
9 7 (2.41%) SC Cleared
10 5 (1.72%) ITIL Certification
11 4 (1.37%) MCSA
11 4 (1.37%) VMware Certified Professional (VCP)
12 2 (0.69%) A+ Certification
12 2 (0.69%) CompTIA Security+
12 2 (0.69%) MCTS
12 2 (0.69%) Network+ Certification
12 2 (0.69%) Security+ Certification
13 1 (0.34%) CISM
13 1 (0.34%) PRINCE2 Certification
13 1 (0.34%) SANS
Quality Assurance & Compliance
1 24 (8.25%) SLA
2 5 (1.72%) ISO/IEC 27001
3 3 (1.03%) Basel II
3 3 (1.03%) Basel III
3 3 (1.03%) QA
4 2 (0.69%) BS25999
4 2 (0.69%) Disclosure Scotland
5 1 (0.34%) Data Quality
System Software
1 92 (31.62%) Active Directory
2 35 (12.03%) VMware Infrastructure
3 19 (6.53%) XenApp
4 15 (5.15%) VMware ESXi
4 15 (5.15%) vSphere
5 14 (4.81%) Hyper-V
6 12 (4.12%) IMail Server
7 11 (3.78%) XenServer
8 5 (1.72%) Virtual Machines
8 5 (1.72%) Virtual Servers
9 4 (1.37%) Terminal Services
9 4 (1.37%) XenDesktop
10 3 (1.03%) Terminal Server
11 1 (0.34%) Citrix Presentation Server
Systems Management
1 14 (4.81%) SCCM
2 11 (3.78%) Nagios
3 9 (3.09%) Backup Exec
3 9 (3.09%) OpenView
4 6 (2.06%) Norton AntiVirus
5 5 (1.72%) Microsoft Clustering
6 1 (0.34%) Computer Emergency Response Teams
6 1 (0.34%) CSIRT
6 1 (0.34%) NetBackup
6 1 (0.34%) SCOM
Vendors
1 115 (39.52%) Microsoft
2 63 (21.65%) VMware
3 34 (11.68%) Cisco
3 34 (11.68%) Citrix
4 22 (7.56%) Oracle
5 17 (5.84%) Veeam
6 15 (5.15%) HP
7 12 (4.12%) Juniper
8 11 (3.78%) Apple
9 9 (3.09%) NetApp
9 9 (3.09%) Symantec
10 8 (2.75%) CheckPoint
10 8 (2.75%) Dell
11 7 (2.41%) IBM
11 7 (2.41%) Sophos
12 6 (2.06%) Blue Coat
12 6 (2.06%) EMC
12 6 (2.06%) F5
12 6 (2.06%) Forcepoint
13 5 (1.72%) Isilon
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £22,000 to £25,000 per annum
Posted: 16 hours ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £20000 per annum
Posted: 16 hours ago
Leamington Spa, Warwickshire
ninesharp
Salary: £35000 - £45000 per annum + excellent benefits
Posted: 4 days ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 5 days ago
Abingdon, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + Basic Salary as well as Award Winning Traini
Posted: 5 days ago
Central London / West End
AWD Recruitment
Salary: £18,000 - £22,000 per annum + Benefits
Posted: 4 days ago
Guildford
Applause IT Ltd
Salary: £25000 - £300000 per annum
Posted: 12 days ago
Reigate, Surrey
Martin & Conley
Salary: £40000 per annum
Posted: 8 days ago
Bristol, Avon
Aviva
Salary: Competitive
Posted: 11 days ago