Period
to 20 September 2018

The median annual salary for a Technical Support Analyst was £32,500 in advertised job vacancies during the 6 months to 20 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 857 878 877
Rank change year-on-year +21 -1 -122
Permanent jobs requiring a Technical Support Analyst 301 325 393
As % of all permanent IT jobs advertised in the UK 0.18% 0.18% 0.20%
As % of the Job Titles category 0.19% 0.19% 0.21%
Number of salaries quoted 267 261 360
UK median annual salary £32,500 £27,500 £30,250
Median salary % change year-on-year +18.18% -9.09% +8.04%
10th Percentile £20,000 £19,750 £20,500
90th Percentile £45,000 £48,750 £52,500
UK excluding London median annual salary £31,250 £25,500 £27,500
% change year-on-year +22.55% -7.27% +9.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 160,631 169,827 188,471
% of permanent IT jobs with a recognized job title 96.04% 96.00% 96.58%
Number of salaries quoted 129,444 136,110 158,415
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Technical Support Analyst
Job Vacancy Trend

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst.

Salary trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Technical Support Analyst over the 6 months to 20 September 2018.

Salary histogram for Technical Support Analyst in the UK

Technical Support Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 300 £32,500 +18.18% 30
UK excluding London +31 217 £31,250 +22.55% 17
South East +35 103 £32,500 +18.18% 7
London +25 84 £35,000 -6.67% 14
North of England +34 59 £24,000 +6.67% 2
Yorkshire +30 26 £24,000 +6.67% 1
North West +23 26 £30,000 +13.21% 1
Midlands -3 25 £32,500 +25.00% 2
East of England +10 17 £32,500 +3.17% 3
West Midlands +11 16 £32,500 +20.37% 2
South West -17 13 £25,750 +15.73% 2
East Midlands +7 9 £29,000 +16.00%
North East - 7 £20,000 -

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 September 2018, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Analyst in the job title.

1 139 (46.18%) Microsoft
2 137 (45.51%) Windows
3 118 (39.20%) SQL
4 87 (28.90%) Active Directory
5 83 (27.57%) ITIL
6 72 (23.92%) Linux
7 57 (18.94%) SQL Server
8 54 (17.94%) Windows Server
9 52 (17.28%) Microsoft Office
10 49 (16.28%) VMware
10 49 (16.28%) Problem-Solving
11 44 (14.62%) Finance
11 44 (14.62%) Office 365
12 39 (12.96%) Firewall
13 38 (12.62%) Service Management
13 38 (12.62%) VMware Infrastructure
14 37 (12.29%) Analytical Skills
15 36 (11.96%) SLA
16 34 (11.30%) MS Exchange
17 33 (10.96%) Unix
17 33 (10.96%) Windows Server 2008
18 32 (10.63%) Windows 7
19 31 (10.30%) Cisco
19 31 (10.30%) Citrix
20 29 (9.63%) DNS
21 28 (9.30%) TCP/IP
22 27 (8.97%) Windows Server 2012
22 27 (8.97%) LAN
23 25 (8.31%) Microsoft Azure
23 25 (8.31%) Project Management

Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (11.30%) MS Exchange
2 20 (6.64%) IIS
3 16 (5.32%) Exchange Server 2010
4 6 (1.99%) BizTalk Server
5 5 (1.66%) Apache
5 5 (1.66%) Exchange Server 2013
5 5 (1.66%) SharePoint
6 4 (1.33%) IBM Notes
6 4 (1.33%) Skype for Business
6 4 (1.33%) Tomcat
7 2 (0.66%) CMS
8 1 (0.33%) NetWeaver
Applications
1 52 (17.28%) Microsoft Office
2 18 (5.98%) Microsoft Excel
3 8 (2.66%) Microsoft PowerPoint
4 3 (1.00%) MS Visio
5 2 (0.66%) Microsoft Project
6 1 (0.33%) AutoCAD
6 1 (0.33%) Revit
Business Applications
1 8 (2.66%) Infor SunSystems
1 8 (2.66%) ReMetrica
2 4 (1.33%) Sage X3
3 1 (0.33%) Dynamics AX
3 1 (0.33%) Oracle Applications
3 1 (0.33%) Oracle Assets
3 1 (0.33%) Oracle EBS
3 1 (0.33%) Oracle EBS R12
3 1 (0.33%) Oracle iProcurement
3 1 (0.33%) Oracle Payables
3 1 (0.33%) Oracle Procure-to-Pay
3 1 (0.33%) Oracle Receivables
3 1 (0.33%) Sage 200
3 1 (0.33%) SAP Forecasting and Replenishment
Cloud Services
1 44 (14.62%) Office 365
2 25 (8.31%) Microsoft Azure
3 11 (3.65%) Amazon AWS
4 9 (2.99%) SaaS
5 6 (1.99%) Adobe Creative Cloud
6 3 (1.00%) Cloud Computing
6 3 (1.00%) G Suite
7 2 (0.66%) Akamai
7 2 (0.66%) Amazon EC2
7 2 (0.66%) Mimecast
Communications & Networking
1 39 (12.96%) Firewall
2 29 (9.63%) DNS
3 28 (9.30%) TCP/IP
4 27 (8.97%) LAN
5 20 (6.64%) DHCP
5 20 (6.64%) SAN
6 19 (6.31%) WAN
7 15 (4.98%) Wi-Fi
7 15 (4.98%) Wireless
8 14 (4.65%) Network Security
8 14 (4.65%) VPN
9 12 (3.99%) Remote Desktop
9 12 (3.99%) VLAN
9 12 (3.99%) WLAN
10 9 (2.99%) FTP
10 9 (2.99%) SSL
11 8 (2.66%) SSH
12 7 (2.33%) Ethernet
12 7 (2.33%) MPLS
13 6 (1.99%) HTTP
Database & Business Intelligence
1 57 (18.94%) SQL Server
2 13 (4.32%) MySQL
3 8 (2.66%) NoSQL
3 8 (2.66%) SQL Server 2008
4 4 (1.33%) MS Access
5 3 (1.00%) Oracle Database
6 2 (0.66%) Couchbase
6 2 (0.66%) Informix
6 2 (0.66%) MongoDB
6 2 (0.66%) Relational Database
7 1 (0.33%) BusinessObjects
7 1 (0.33%) DB2
7 1 (0.33%) Ingres
7 1 (0.33%) Oracle Database 10g
7 1 (0.33%) Oracle Database 11g
7 1 (0.33%) Oracle Reports
7 1 (0.33%) RDBMS
7 1 (0.33%) SAP BW
7 1 (0.33%) SAP Data Services
7 1 (0.33%) SQL Server Reporting Services
Development Applications
1 10 (3.32%) JIRA
2 1 (0.33%) ClearQuest
2 1 (0.33%) MSBuild
2 1 (0.33%) Octopus Deploy
2 1 (0.33%) Oracle APEX
2 1 (0.33%) TeamCity
General
1 44 (14.62%) Finance
2 24 (7.97%) French Language
3 22 (7.31%) German Language
3 22 (7.31%) Retail
4 21 (6.98%) Italian Language
4 21 (6.98%) Spanish Language
5 14 (4.65%) Games
6 9 (2.99%) Banking
7 6 (1.99%) Marketing
8 5 (1.66%) Front Office
8 5 (1.66%) Local Government
9 3 (1.00%) Legal
10 2 (0.66%) Automotive
10 2 (0.66%) Back Office
10 2 (0.66%) Law
11 1 (0.33%) Electronics
11 1 (0.33%) General Ledger
11 1 (0.33%) Investment Banking
11 1 (0.33%) Manufacturing
11 1 (0.33%) Swedish Language
Libraries, Frameworks & Software Standards
1 18 (5.98%) .NET
2 15 (4.98%) HTML
3 11 (3.65%) CSS
4 7 (2.33%) REST
4 7 (2.33%) SOAP
4 7 (2.33%) XML
5 6 (1.99%) RabbitMQ
6 5 (1.66%) 802.1X
6 5 (1.66%) JSON
7 4 (1.33%) FIX Protocol
8 3 (1.00%) ASP.NET
9 2 (0.66%) AngularJS
9 2 (0.66%) LDAP
9 2 (0.66%) React
9 2 (0.66%) Web Services
9 2 (0.66%) WebSockets
10 1 (0.33%) COM
10 1 (0.33%) Node.js
10 1 (0.33%) SAP Fiori
10 1 (0.33%) XSLT
Miscellaneous
1 37 (12.29%) Analytical Skills
2 20 (6.64%) Analytical Mindset
3 19 (6.31%) e-Learning
4 16 (5.32%) Management Information System
5 14 (4.65%) Self-Motivation
6 12 (3.99%) Data Centre
7 10 (3.32%) Replication
8 8 (2.66%) Computer Science
9 7 (2.33%) Linux Command Line
9 7 (2.33%) Virtual Team
10 6 (1.99%) CMDB
10 6 (1.99%) Fat Client
10 6 (1.99%) Thin Client
11 5 (1.66%) Derivative
12 4 (1.33%) Equities
12 4 (1.33%) Fixed Income
12 4 (1.33%) Hedge funds
13 3 (1.00%) Driving Licence
14 2 (0.66%) Reinsurance
14 2 (0.66%) Smart Meter
Operating Systems
1 137 (45.51%) Windows
2 72 (23.92%) Linux
3 54 (17.94%) Windows Server
4 33 (10.96%) Unix
4 33 (10.96%) Windows Server 2008
5 32 (10.63%) Windows 7
6 27 (8.97%) Windows Server 2012
7 17 (5.65%) Windows 10
8 10 (3.32%) Windows Server 2003
9 9 (2.99%) Windows 8
10 5 (1.66%) AIX
11 4 (1.33%) Android
11 4 (1.33%) Apple iOS
12 2 (0.66%) Mac OS
12 2 (0.66%) Mac OS X
12 2 (0.66%) MVS
12 2 (0.66%) Red Hat Enterprise Linux
12 2 (0.66%) VMS
12 2 (0.66%) Windows NT
13 1 (0.33%) Windows XP
Processes & Methodologies
1 83 (27.57%) ITIL
2 49 (16.28%) Problem-Solving
3 38 (12.62%) Service Management
4 25 (8.31%) Project Management
5 24 (7.97%) Asset Management
5 24 (7.97%) ITSM
6 23 (7.64%) Time Management
7 20 (6.64%) Investment Management
8 17 (5.65%) Configuration Management
9 13 (4.32%) Change Control
9 13 (4.32%) Supplier Management
10 12 (3.99%) Continuous Improvement
10 12 (3.99%) Service Delivery
11 11 (3.65%) Mobile Device Management
12 10 (3.32%) Infrastructure Engineering
13 9 (2.99%) Business Continuity
13 9 (2.99%) CRM
13 9 (2.99%) Load Balancing
13 9 (2.99%) Mathematics
13 9 (2.99%) Problem Management
Programming Languages
1 118 (39.20%) SQL
2 18 (5.98%) PowerShell
3 12 (3.99%) JavaScript
4 9 (2.99%) C#
4 9 (2.99%) VB
5 8 (2.66%) Bash Shell
6 5 (1.66%) C++
6 5 (1.66%) Java
6 5 (1.66%) T-SQL
7 4 (1.33%) VB.NET
8 3 (1.00%) PL/SQL
8 3 (1.00%) VBA
9 2 (0.66%) ActionScript
9 2 (0.66%) ActionScript 2.0
9 2 (0.66%) C
9 2 (0.66%) PHP
9 2 (0.66%) Python
10 1 (0.33%) Perl
10 1 (0.33%) X++
Qualifications
1 20 (6.64%) Microsoft Certification
2 15 (4.98%) Degree
3 14 (4.65%) Security Cleared
4 9 (2.99%) CCNA
4 9 (2.99%) Cisco Certification
4 9 (2.99%) SC Cleared
5 7 (2.33%) MCSA
6 6 (1.99%) LPIC
6 6 (1.99%) MCP
7 4 (1.33%) ITIL Certification
7 4 (1.33%) MCSE
8 3 (1.00%) Computer Science Degree
8 3 (1.00%) Network+ Certification
9 2 (0.66%) A+ Certification
9 2 (0.66%) Master's Degree
9 2 (0.66%) VMware Certified Professional (VCP)
10 1 (0.33%) CCNP
Quality Assurance & Compliance
1 36 (11.96%) SLA
2 3 (1.00%) ISO/IEC 27001
3 2 (0.66%) ISO 14001
3 2 (0.66%) ISO 9001
3 2 (0.66%) ISO/IEC 20000
4 1 (0.33%) QA
System Software
1 87 (28.90%) Active Directory
2 38 (12.62%) VMware Infrastructure
3 23 (7.64%) Hyper-V
4 10 (3.32%) XenApp
5 9 (2.99%) vSphere
6 8 (2.66%) XenDesktop
7 6 (1.99%) XenServer
8 5 (1.66%) Virtual Desktop
9 4 (1.33%) BitLocker
10 3 (1.00%) Terminal Services
11 2 (0.66%) VMware ESXi
Systems Management
1 20 (6.64%) SCCM
2 4 (1.33%) ITRS Geneos
3 3 (1.00%) SCOM
4 2 (0.66%) AirWatch
4 2 (0.66%) Backup Exec
4 2 (0.66%) SCVMM
4 2 (0.66%) WSUS
5 1 (0.33%) cPanel
5 1 (0.33%) Puppet
5 1 (0.33%) Single Sign-On
Vendors
1 139 (46.18%) Microsoft
2 49 (16.28%) VMware
3 31 (10.30%) Cisco
3 31 (10.30%) Citrix
4 13 (4.32%) Aruba
5 10 (3.32%) Ivanti
6 9 (2.99%) Apple
7 8 (2.66%) NetApp
8 7 (2.33%) Oracle
8 7 (2.33%) Progress
9 6 (1.99%) Adobe
9 6 (1.99%) Sage
10 5 (1.66%) HP
10 5 (1.66%) NETGEAR
10 5 (1.66%) Ruckus Wireless
10 5 (1.66%) SolarWinds
10 5 (1.66%) Splunk
11 4 (1.33%) Lotus
11 4 (1.33%) SAP
12 3 (1.00%) Red Hat