The median annual salary for a Technical Support Analyst was £27,500 in advertised job vacancies during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 709 729 673
Rank change year-on-year +20 -56  
Permanent jobs requiring a Technical Support Analyst 165 204 317
As % of all permanent IT jobs advertised in the UK 0.18% 0.21% 0.29%
As % of the Job Titles category 0.19% 0.22% 0.30%
Number of salaries quoted 127 187 291
Median salary £27,500 £30,000 £30,000
Median salary % change year-on-year -8.33% -  
90% offered a salary of more than £21,000 £21,500 £22,500
10% offered a salary of more than £48,500 £57,500 £50,000
UK excluding London median salary £25,500 £27,500 £25,000
% change year-on-year -7.27% +10.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85825 93705 107053
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.53% 96.58%
Number of salaries quoted 70199 79011 88244
Median salary £46,250 £47,500 £45,000
Median salary % change year-on-year -2.63% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £73,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Technical Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst.

Salary trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Technical Support Analyst over the 3 months to 26 June 2017.

Salary histogram for Technical Support Analyst in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 161 £27,500 -9.83% 27
London +22 57 £37,500 -16.66% 3
West Midlands +28 21 £25,500 -27.14% 4
South East +21 21 £36,500 +32.72% 4
East of England +7 17 £40,000 +39.13% 4
Yorkshire -13 16 £25,000 +6.38% 4
City of London +30 13 £50,000 +33.33%
North West -34 13 £22,500 -38.35% 5
South West -5 12 £21,000 -32.25% 2
Berkshire +25 9 £23,000 -29.23% 1
North Yorkshire +10 8 £24,500 +20.98% 1
Hertfordshire -4 8 £23,000 -23.33% 1
Solihull - 7 £25,500 - 3
West Yorkshire +1 6 £23,750 +1.06% 2
Manchester -35 6 £22,750 -40.13% 4
Colchester - 6 £45,000 -
Essex - 6 £45,000 -
Reading +21 5 - -
Hampshire +21 5 £32,500 -3.70%
Warwickshire +16 5 £40,000 +6.66%
Cornwall - 5 £21,000 -
Basingstoke - 5 £32,500 -
York - 5 £27,500 - 1
East Midlands +19 4 £30,500 -46.95% 1
Birmingham +11 4 £26,250 +0.20% 1
Leamington Spa -9 4 £40,000 +6.66%
Watford -12 4 £31,250 +19.04% 1
Exeter - 4 £17,000 - 1
Devon - 4 £17,000 - 1
Lancashire - 4 £22,500 - 1

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 June 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Analyst in the job title.

1 179 (57.56%) Windows
2 114 (36.66%) Microsoft
3 96 (30.87%) Active Directory
4 86 (27.65%) ITIL
5 80 (25.72%) SQL
6 69 (22.19%) Microsoft Office
7 61 (19.61%) VMware
8 59 (18.97%) Finance
8 59 (18.97%) Windows 7
9 57 (18.33%) Windows Server
10 52 (16.72%) Windows Server 2008
11 48 (15.43%) Office 365
11 48 (15.43%) Analytical Skills
12 44 (14.15%) Windows Server 2012
12 44 (14.15%) Citrix
13 40 (12.86%) Cisco
13 40 (12.86%) TCP/IP
13 40 (12.86%) SQL Server
14 39 (12.54%) VMware Infrastructure
15 37 (11.90%) MS Exchange
15 37 (11.90%) Windows 10
16 36 (11.58%) Service Delivery
17 34 (10.93%) Linux
17 34 (10.93%) Problem Management
18 33 (10.61%) DNS
19 29 (9.32%) LAN
20 27 (8.68%) Incident Management
21 26 (8.36%) DHCP
22 25 (8.04%) SAN
22 25 (8.04%) Hyper-V

Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (11.90%) MS Exchange
2 21 (6.75%) IIS
3 14 (4.50%) Exchange Server 2010
4 9 (2.89%) Exchange Server 2007
5 7 (2.25%) Exchange Server 2003
5 7 (2.25%) Exchange Server 2013
6 6 (1.93%) SharePoint
7 5 (1.61%) Apache
8 4 (1.29%) CMS
8 4 (1.29%) Skype for Business
9 3 (0.96%) Blackberry Enterprise Server
9 3 (0.96%) IBM Domino
9 3 (0.96%) JBoss
9 3 (0.96%) WebLogic
10 2 (0.64%) Alfresco
10 2 (0.64%) Joomla!
10 2 (0.64%) Tomcat
10 2 (0.64%) WebSphere
11 1 (0.32%) IBM Notes
Applications
1 69 (22.19%) Microsoft Office
2 13 (4.18%) Microsoft Excel
3 7 (2.25%) Microsoft PowerPoint
4 2 (0.64%) MS Visio
5 1 (0.32%) AutoCAD
5 1 (0.32%) Microsoft Project
5 1 (0.32%) Pro/ENGINEER
5 1 (0.32%) PTC Creo
5 1 (0.32%) Vectorworks
Business Applications
1 23 (7.40%) RiskWrite
2 3 (0.96%) Dynamics CRM
3 2 (0.64%) Dynamics AX
3 2 (0.64%) JDE EnterpriseOne
3 2 (0.64%) Postilion
3 2 (0.64%) SAP BPC
4 1 (0.32%) Infor M3
4 1 (0.32%) Loan IQ
4 1 (0.32%) NetSuite
4 1 (0.32%) SAP ERP
4 1 (0.32%) Unit4 Business World
4 1 (0.32%) WebTrends
Cloud Services
1 48 (15.43%) Office 365
2 16 (5.14%) Microsoft Azure
3 13 (4.18%) SaaS
4 5 (1.61%) Amazon AWS
5 2 (0.64%) GitHub
6 1 (0.32%) Adobe Creative Cloud
6 1 (0.32%) G Suite
6 1 (0.32%) OneDrive
Communications & Networking
1 40 (12.86%) TCP/IP
2 33 (10.61%) DNS
3 29 (9.32%) LAN
4 26 (8.36%) DHCP
5 25 (8.04%) SAN
6 21 (6.75%) Firewall
7 18 (5.79%) WAN
8 16 (5.14%) NAS
9 13 (4.18%) ADSL
10 11 (3.54%) VoIP
11 10 (3.22%) Skype
12 9 (2.89%) Internet
12 9 (2.89%) Network Security
13 8 (2.57%) Wi-Fi
14 7 (2.25%) WebEx
15 6 (1.93%) Broadband
15 6 (1.93%) LDAP
15 6 (1.93%) SSL
15 6 (1.93%) VPN
16 4 (1.29%) FTP
Database & Business Intelligence
1 40 (12.86%) SQL Server
2 9 (2.89%) SQL Server 2008
3 5 (1.61%) MongoDB
3 5 (1.61%) QlikView
3 5 (1.61%) SQL Server 2012
4 4 (1.29%) Oracle Database
4 4 (1.29%) Qlik Sense
4 4 (1.29%) SQL Server 2014
5 3 (0.96%) Big Data
5 3 (0.96%) MySQL
5 3 (0.96%) Relational Database
6 2 (0.64%) Data Warehouse
6 2 (0.64%) MS Access
6 2 (0.64%) SAP BW
6 2 (0.64%) SAP Data Services
6 2 (0.64%) SAP HANA
6 2 (0.64%) SQL Server Integration Services
6 2 (0.64%) SQL Server Reporting Services
7 1 (0.32%) SQL Server 2005
7 1 (0.32%) SQL Server Analysis Services
Development Applications
1 23 (7.40%) Eclipse
1 23 (7.40%) VersionOne
2 6 (1.93%) MSI
3 4 (1.29%) Talend Open Studio
4 2 (0.64%) Jenkins
4 2 (0.64%) Maven
4 2 (0.64%) Oracle Forms
4 2 (0.64%) Subversion
5 1 (0.32%) SQL Server Management Studio (SSMS)
General
1 59 (18.97%) Finance
2 19 (6.11%) Retail
3 14 (4.50%) Legal
4 8 (2.57%) Front Office
5 7 (2.25%) Law
6 6 (1.93%) Banking
6 6 (1.93%) Marketing
7 5 (1.61%) French Language
7 5 (1.61%) Manufacturing
8 4 (1.29%) Telecoms
9 3 (0.96%) Back Office
9 3 (0.96%) Electronics
9 3 (0.96%) Mandarin Language
10 2 (0.64%) Advertising
10 2 (0.64%) Automotive
10 2 (0.64%) Billing
10 2 (0.64%) Games
10 2 (0.64%) German Language
11 1 (0.32%) Italian Language
11 1 (0.32%) Japanese Language
Libraries, Frameworks & Software Standards
1 16 (5.14%) .NET
2 11 (3.54%) HTML
3 10 (3.22%) Web Services
4 6 (1.93%) ASP.NET
4 6 (1.93%) CSS
4 6 (1.93%) XML
4 6 (1.93%) XMPP
5 4 (1.29%) .NET Framework
6 3 (0.96%) CCXML
6 3 (0.96%) Hibernate
6 3 (0.96%) Spring
6 3 (0.96%) Spring MVC
6 3 (0.96%) VXML
7 2 (0.64%) Backbone.js
7 2 (0.64%) COM
7 2 (0.64%) JSP
7 2 (0.64%) ODBC
7 2 (0.64%) React
7 2 (0.64%) SOAP
7 2 (0.64%) WSDL
Miscellaneous
1 48 (15.43%) Analytical Skills
2 23 (7.40%) iSeries
3 11 (3.54%) Clustering
3 11 (3.54%) Data Centre
3 11 (3.54%) iPad
4 9 (2.89%) Enterprise Storage
5 8 (2.57%) Blackberry
6 6 (1.93%) Management Information System
6 6 (1.93%) Smartphone
7 5 (1.61%) Driving Licence
8 4 (1.29%) BYOD
8 4 (1.29%) Enterprise Software
8 4 (1.29%) Mobile App
8 4 (1.29%) Video Conferencing
9 3 (0.96%) Computer Science
9 3 (0.96%) Life Science
9 3 (0.96%) Replication
10 2 (0.64%) SWIFT
11 1 (0.32%) Fat Client
11 1 (0.32%) Online Games
Operating Systems
1 179 (57.56%) Windows
2 59 (18.97%) Windows 7
3 57 (18.33%) Windows Server
4 52 (16.72%) Windows Server 2008
5 44 (14.15%) Windows Server 2012
6 37 (11.90%) Windows 10
7 34 (10.93%) Linux
8 17 (5.47%) Unix
9 16 (5.14%) Windows Server 2003
10 15 (4.82%) Android
11 14 (4.50%) Apple iOS
12 13 (4.18%) Mac OS X
12 13 (4.18%) Windows 8
13 5 (1.61%) Windows 2000
14 3 (0.96%) Solaris
14 3 (0.96%) Windows Vista
14 3 (0.96%) Windows XP
15 2 (0.64%) Mac OS
15 2 (0.64%) Ubuntu
15 2 (0.64%) Windows NT
Processes & Methodologies
1 86 (27.65%) ITIL
2 36 (11.58%) Service Delivery
3 34 (10.93%) Problem Management
4 27 (8.68%) Incident Management
5 25 (8.04%) Performance Tuning
6 23 (7.40%) Change Control
6 23 (7.40%) Project Management
6 23 (7.40%) Trend Analysis
7 11 (3.54%) Workflow
8 10 (3.22%) Agile Software Development
8 10 (3.22%) Case Management
8 10 (3.22%) Load Balancing
9 9 (2.89%) Service Management
10 8 (2.57%) E-Commerce
10 8 (2.57%) Mathematics
10 8 (2.57%) Mentoring
10 8 (2.57%) Server Building
11 7 (2.25%) Web Development
12 6 (1.93%) Application Packaging
12 6 (1.93%) Time Management
Programming Languages
1 80 (25.72%) SQL
2 17 (5.47%) Java
3 15 (4.82%) C#
4 14 (4.50%) VBA
5 10 (3.22%) JavaScript
6 8 (2.57%) Python
7 6 (1.93%) Bash Shell
7 6 (1.93%) PowerShell
8 5 (1.61%) R
9 4 (1.29%) MATLAB
9 4 (1.29%) PHP
9 4 (1.29%) VB
10 3 (0.96%) Korn
11 2 (0.64%) C++
11 2 (0.64%) Delphi
11 2 (0.64%) Pascal
11 2 (0.64%) Perl
11 2 (0.64%) Shell Script
12 1 (0.32%) C
12 1 (0.32%) VB.NET
Qualifications
1 25 (8.04%) ITIL Foundation Certificate
2 20 (6.43%) Degree
3 19 (6.11%) Cisco Certification
4 18 (5.79%) CCNA
5 17 (5.47%) Microsoft Certification
6 9 (2.89%) MCP
6 9 (2.89%) MCSE
7 7 (2.25%) Security Cleared
8 5 (1.61%) ITIL Certification
8 5 (1.61%) MCSA
9 4 (1.29%) Network+ Certification
10 3 (0.96%) A+ Certification
10 3 (0.96%) CompTIA Security+
10 3 (0.96%) SC Cleared
10 3 (0.96%) Security+ Certification
10 3 (0.96%) VMware Certified Professional (VCP)
11 2 (0.64%) CCNP
11 2 (0.64%) MCTS
11 2 (0.64%) PRINCE2 Certification
12 1 (0.32%) CCA
Quality Assurance & Compliance
1 23 (7.40%) SLA
2 9 (2.89%) ISO/IEC 20000
3 8 (2.57%) ISO/IEC 27001
4 7 (2.25%) BS25999
5 1 (0.32%) Data Quality
5 1 (0.32%) GDPR
System Software
1 96 (30.87%) Active Directory
2 39 (12.54%) VMware Infrastructure
3 25 (8.04%) Hyper-V
4 22 (7.07%) XenApp
5 14 (4.50%) VMware ESXi
5 14 (4.50%) XenServer
6 13 (4.18%) vSphere
7 6 (1.93%) Microsoft App-V
8 5 (1.61%) Virtual Servers
9 4 (1.29%) Virtual Machines
10 3 (0.96%) Terminal Server
10 3 (0.96%) Terminal Services
10 3 (0.96%) XenDesktop
11 2 (0.64%) Samba
12 1 (0.32%) Citrix Presentation Server
Systems Management
1 21 (6.75%) Backup Exec
2 19 (6.11%) SCCM
3 13 (4.18%) Norton AntiVirus
4 9 (2.89%) Microsoft Clustering
5 7 (2.25%) Microsoft Intune
6 6 (1.93%) SCOM
7 5 (1.61%) OpenView
8 2 (0.64%) Nagios
8 2 (0.64%) vCenter Server
8 2 (0.64%) WSUS
9 1 (0.32%) Tivoli
9 1 (0.32%) Tivoli Storage Manager
Vendors
1 114 (36.66%) Microsoft
2 61 (19.61%) VMware
3 44 (14.15%) Citrix
4 40 (12.86%) Cisco
5 16 (5.14%) NetApp
6 15 (4.82%) Symantec
7 14 (4.50%) Oracle
8 12 (3.86%) Apple
8 12 (3.86%) Veeam
9 11 (3.54%) Remedy
10 10 (3.22%) Dell
10 10 (3.22%) HP
11 7 (2.25%) Bloomberg
11 7 (2.25%) EqualLogic
12 6 (1.93%) EMC
13 5 (1.61%) Avaya
13 5 (1.61%) Google
13 5 (1.61%) Isilon
13 5 (1.61%) Juniper
13 5 (1.61%) ServiceNow
Hungerford, Berkshire
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 7 hours ago
Cambridge, Cambridgeshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: 11 hours ago
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: 5 hours ago
Watford, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: 11 hours ago
London
set2recruit
Salary: Up to £40,000 per annum
Posted: 5 hours ago
Exeter, Devon
Verticality Ltd
Salary: £22000 - £25000 per annum
Posted: 1 hour ago
Cambridge, Cambridgeshire
Bluetownonline
Salary: £20000 - £30000 per annum
Posted: 2 hours ago
Guildford, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £16000 - £19000 per annum
Posted: 3 days ago
London
Ashdown IT
Salary: £20000 - £24000 per annum
Posted: 3 days ago
Manchester, Lancashire
Burns Sheehan
Salary: £25000 - £28000.00 per annum + Flexible Benefits
Posted: 4 days ago
East Riding
Greywood Associates Limited
Salary: £20000 - £30000 per annum + bens
Posted: 4 days ago
Cardiff, South Glamorgan
Computer Recruiter Ltd
Salary: c. £16K
Posted: 3 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £34,000 per annum + 5% Bonus, Childcare vouchers, Free Gym, Shares
Posted: 3 days ago
Buckinghamshire
Nationwide People Ltd
Salary: £28000 Per Annum Benefits and car allowance
Posted: 5 days ago
Manchester, Lancashire
Blue Octopus Recruitment LLP
Salary: Salary £20,124 plus benefits
Posted: 3 days ago
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £16000 - £19500 per annum + Benefits
Posted: 6 days ago
Dewsbury
Hays Specialist Recruitment
Salary: £25000.00 - £30000.00 per annum + Benefits
Posted: 16 days ago
York
Hays Specialist Recruitment
Salary: £18000.00 - £24000.00 per annum + Benefits
Posted: 7 days ago
Solihull, West Midlands (County)
Burns Sheehan
Salary: £30000.00 - £45000.00 per annum + Bonus
Posted: 6 days ago
Burnley
Hays Specialist Recruitment Ltd
Salary: £22000.00 - £23000.00 per annum
Posted: 24 days ago
Stockport
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 18 days ago
Solihull, West Midlands (County)
RecruitmentRevolution.com Limited
Salary: From £24,000 to £27,000 per annum + shift allowance + Benefits
Posted: 6 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £25000.00 per annum
Posted: 20 days ago
Nottinghamshire
Nigel Frank International
Salary: £40000 - £45000 per annum
Posted: 19 days ago
Wakefield
Hays Specialist Recruitment
Salary: £20000.00 - £25000.00 per annum
Posted: 20 days ago