Period
to 21 November 2017

The median annual salary for a 2nd Line Support was £22,000 in advertised job vacancies in Shropshire during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
West Midlands > Shropshire
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 57 58 42
Rank change year-on-year +1 -16 -12
Permanent jobs requiring a 2nd Line Support 11 3 4
As % of all permanent IT jobs advertised in Shropshire 2.43% 0.52% 1.01%
As % of the Job Titles category 2.53% 0.56% 1.06%
Number of salaries quoted 11 3 3
Shropshire median annual salary £22,000 £23,500 £23,500
Median salary % change year-on-year -6.38% - +2.17%
10th Percentile £20,500 £22,750 £18,350
90th Percentile £24,795 £24,250 £25,250
West Midlands median annual salary £24,250 £24,500 £25,000
% change year-on-year -1.02% -2.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Shropshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Shropshire
Permanent vacancies in Shropshire with a recognized job title 434 540 378
% of permanent IT jobs with a recognized job title 96.02% 94.08% 95.70%
Number of salaries quoted 321 402 271
Shropshire median annual salary £37,500 £38,063 £37,500
Median salary % change year-on-year -1.48% +1.50% +7.14%
10th Percentile £22,250 £22,775 £18,500
90th Percentile £64,063 £53,750 £65,000
West Midlands median annual salary £40,000 £40,000 £40,000

2nd Line Support
Job Vacancy Trend in Shropshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Shropshire.

Job vacancy trend for 2nd Line Support in Shropshire

2nd Line Support
Salary Trend in Shropshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Shropshire.

Salary trend for 2nd Line Support in Shropshire

2nd Line Support
Job Locations in Shropshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Shropshire region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Telford -3 7 £21,500 -8.51% 1
Shrewsbury - 1 £22,500 -
2nd Line Support
West Midlands

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Shropshire

For the 6 months to 21 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Shropshire region featuring 2nd Line Support in the job title.

1 9 (81.82%) Windows
1 9 (81.82%) Microsoft
1 9 (81.82%) Active Directory
2 7 (63.64%) Citrix
3 5 (45.45%) Windows Server 2003
3 5 (45.45%) Windows Server 2008
3 5 (45.45%) Windows Server 2012
4 4 (36.36%) Windows Server
4 4 (36.36%) Windows 8
4 4 (36.36%) Windows 7
4 4 (36.36%) Firewall
4 4 (36.36%) VMware
4 4 (36.36%) Microsoft Office
4 4 (36.36%) ITIL
5 3 (27.27%) MS Exchange
5 3 (27.27%) DHCP
5 3 (27.27%) DNS
5 3 (27.27%) Office 365
6 2 (18.18%) SQL Server
6 2 (18.18%) Exchange Server 2010
6 2 (18.18%) Kalman Filter
6 2 (18.18%) Channel Management
6 2 (18.18%) Virtual Servers
6 2 (18.18%) Remote Desktop
6 2 (18.18%) TCP/IP
6 2 (18.18%) Microsoft Excel
6 2 (18.18%) SharePoint
6 2 (18.18%) EPoS
6 2 (18.18%) Microsoft Virtual Server
6 2 (18.18%) SCCM

2nd Line Support Skill Set
Co-occurring IT Skills in Shropshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (27.27%) MS Exchange
2 2 (18.18%) Exchange Server 2010
2 2 (18.18%) SharePoint
Applications
1 4 (36.36%) Microsoft Office
2 2 (18.18%) Microsoft Excel
Cloud Services
1 3 (27.27%) Office 365
Communications & Networking
1 4 (36.36%) Firewall
2 3 (27.27%) DHCP
2 3 (27.27%) DNS
3 2 (18.18%) Remote Desktop
3 2 (18.18%) TCP/IP
Database & Business Intelligence
1 2 (18.18%) SQL Server
Miscellaneous
1 2 (18.18%) EPoS
2 1 (9.09%) iPad
Operating Systems
1 9 (81.82%) Windows
2 5 (45.45%) Windows Server 2003
2 5 (45.45%) Windows Server 2008
2 5 (45.45%) Windows Server 2012
3 4 (36.36%) Windows 7
3 4 (36.36%) Windows 8
3 4 (36.36%) Windows Server
4 1 (9.09%) Windows 10
Processes & Methodologies
1 4 (36.36%) ITIL
2 2 (18.18%) Channel Management
2 2 (18.18%) Kalman Filter
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 9 (81.82%) Active Directory
2 2 (18.18%) Microsoft Virtual Server
2 2 (18.18%) Virtual Servers
2 2 (18.18%) VMware Infrastructure
Systems Management
1 2 (18.18%) SCCM
Vendors
1 9 (81.82%) Microsoft
2 7 (63.64%) Citrix
3 4 (36.36%) VMware
4 2 (18.18%) Barracuda Networks
4 2 (18.18%) Veeam