Period
to 20 January 2018

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in the West Midlands during the 6 months to 20 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > West Midlands
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 216 233 223
Rank change year-on-year +17 -10 -25
Permanent jobs requiring a 2nd Line Support 89 90 93
As % of all permanent IT jobs advertised in the West Midlands 0.91% 0.86% 0.89%
As % of the Job Titles category 0.94% 0.88% 0.92%
Number of salaries quoted 82 93 93
West Midlands median annual salary £25,000 £25,000 £25,000
10th Percentile £20,525 £21,250 £21,250
90th Percentile £32,100 £28,950 £33,250
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9,431 10,172 10,137
% of permanent IT jobs with a recognized job title 96.70% 96.88% 97.02%
Number of salaries quoted 7,511 8,078 8,489
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,750 £24,750
90th Percentile £65,000 £62,500 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the West Midlands.

Salary trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 2nd Line Support in the West Midlands over the 6 months to 20 January 2018.

Salary histogram for 2nd Line Support in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +14 23 £25,000 -6.72% 6
Staffordshire +10 19 £25,000 +8.70% 2
Shropshire +14 16 £21,500 -7.53% 2
Solihull -8 8 £26,000 +13.66%
Coventry +1 7 £45,000 +95.65% 2
Worcestershire +5 6 £26,000 +8.33% 5
Warwickshire +1 3 - -
Wednesbury - 3 £24,000 -
Dudley +9 2 £28,500 +1.79% 1
Herefordshire +5 1 £29,500 +7.27%
Walsall +1 1 £27,000 +17.39%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 January 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 77 (86.52%) Windows
2 54 (60.67%) Microsoft
3 51 (57.30%) Active Directory
4 42 (47.19%) Windows Server
5 30 (33.71%) ITIL
6 29 (32.58%) Citrix
7 28 (31.46%) VMware
8 23 (25.84%) TCP/IP
9 21 (23.60%) Windows 10
10 20 (22.47%) Office 365
10 20 (22.47%) MS Exchange
11 19 (21.35%) Windows 7
12 17 (19.10%) Microsoft Office
13 16 (17.98%) VMware Infrastructure
14 14 (15.73%) Firewall
15 13 (14.61%) SQL
16 12 (13.48%) Degree
16 12 (13.48%) Windows Server 2012
16 12 (13.48%) Hyper-V
17 11 (12.36%) Windows Server 2008
17 11 (12.36%) SLA
18 10 (11.24%) SQL Server
18 10 (11.24%) DNS
18 10 (11.24%) DHCP
18 10 (11.24%) Veeam
19 9 (10.11%) Management Information System
19 9 (10.11%) Service Management
19 9 (10.11%) Supplier Management
20 8 (8.99%) SCCM
20 8 (8.99%) Windows Server 2003

2nd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (22.47%) MS Exchange
2 5 (5.62%) Exchange Server 2010
2 5 (5.62%) IIS
2 5 (5.62%) SharePoint
3 4 (4.49%) Skype for Business
4 1 (1.12%) Exchange Server 2003
4 1 (1.12%) Exchange Server 2007
4 1 (1.12%) IBM Notes
4 1 (1.12%) WordPress
Applications
1 17 (19.10%) Microsoft Office
2 5 (5.62%) Microsoft Excel
3 2 (2.25%) Microsoft PowerPoint
Business Applications
1 5 (5.62%) BPCS
2 2 (2.25%) GoldMine
3 1 (1.12%) Dynamics CRM
Cloud Services
1 20 (22.47%) Office 365
2 2 (2.25%) Microsoft Azure
3 1 (1.12%) Dynamics 365
Communications & Networking
1 23 (25.84%) TCP/IP
2 14 (15.73%) Firewall
3 10 (11.24%) DHCP
3 10 (11.24%) DNS
4 8 (8.99%) LAN
5 6 (6.74%) VPN
5 6 (6.74%) WAN
6 5 (5.62%) SAN
7 4 (4.49%) Internet
7 4 (4.49%) Skype
7 4 (4.49%) Wi-Fi
8 3 (3.37%) PBX
8 3 (3.37%) Remote Desktop
8 3 (3.37%) VoIP
9 2 (2.25%) VLAN
10 1 (1.12%) SMS
10 1 (1.12%) Wireless
Database & Business Intelligence
1 10 (11.24%) SQL Server
2 5 (5.62%) SQL Server Reporting Services
3 1 (1.12%) Ingres
3 1 (1.12%) MS Access
General
1 7 (7.87%) Automotive
1 7 (7.87%) Manufacturing
2 1 (1.12%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (5.62%) EDI
Miscellaneous
1 9 (10.11%) Management Information System
2 6 (6.74%) Enterprise Storage
3 5 (5.62%) Driving Licence
4 2 (2.25%) EPoS
5 1 (1.12%) iPad
5 1 (1.12%) Smartphone
Operating Systems
1 77 (86.52%) Windows
2 42 (47.19%) Windows Server
3 21 (23.60%) Windows 10
4 19 (21.35%) Windows 7
5 12 (13.48%) Windows Server 2012
6 11 (12.36%) Windows Server 2008
7 8 (8.99%) Windows 8
7 8 (8.99%) Windows Server 2003
8 2 (2.25%) Linux
9 1 (1.12%) Unix
9 1 (1.12%) Windows XP
Processes & Methodologies
1 30 (33.71%) ITIL
2 9 (10.11%) Service Management
2 9 (10.11%) Supplier Management
3 8 (8.99%) ITIL V3
4 6 (6.74%) Problem Management
4 6 (6.74%) Process Improvement
4 6 (6.74%) Project Management
5 5 (5.62%) Active Listening
5 5 (5.62%) Change Management
5 5 (5.62%) ERP
5 5 (5.62%) Line Management
5 5 (5.62%) Project Planning
5 5 (5.62%) Technical Analysis
6 4 (4.49%) Service Delivery
6 4 (4.49%) Ticket Management
7 3 (3.37%) Virtual Environments
8 2 (2.25%) Break/Fix
8 2 (2.25%) Channel Management
8 2 (2.25%) Disaster Recovery
8 2 (2.25%) Kalman Filter
Programming Languages
1 13 (14.61%) SQL
2 7 (7.87%) C#
3 1 (1.12%) JavaScript
3 1 (1.12%) PowerShell
3 1 (1.12%) Shell Script
Qualifications
1 12 (13.48%) Degree
2 7 (7.87%) SC Cleared
2 7 (7.87%) Security Cleared
3 6 (6.74%) ITIL Certification
4 5 (5.62%) Microsoft Certification
5 2 (2.25%) MCP
6 1 (1.12%) MCSE
6 1 (1.12%) NVQ Level 3
Quality Assurance & Compliance
1 11 (12.36%) SLA
System Software
1 51 (57.30%) Active Directory
2 16 (17.98%) VMware Infrastructure
3 12 (13.48%) Hyper-V
4 6 (6.74%) Virtual Servers
5 3 (3.37%) Microsoft Virtual Server
6 2 (2.25%) Virtual Machines
6 2 (2.25%) XenApp
7 1 (1.12%) Terminal Services
7 1 (1.12%) VMware ESXi
Systems Management
1 8 (8.99%) SCCM
2 3 (3.37%) Norton AntiVirus
3 2 (2.25%) Backup Exec
4 1 (1.12%) MAILsweeper
4 1 (1.12%) vCenter Server
4 1 (1.12%) WSUS
Vendors
1 54 (60.67%) Microsoft
2 29 (32.58%) Citrix
3 28 (31.46%) VMware
4 10 (11.24%) Veeam
5 7 (7.87%) Dell
5 7 (7.87%) SAP
6 6 (6.74%) Cisco
6 6 (6.74%) EqualLogic
6 6 (6.74%) NetApp
7 5 (5.62%) QAD
8 4 (4.49%) Barracuda Networks
8 4 (4.49%) Symantec
9 3 (3.37%) MobileIron
10 2 (2.25%) HP
10 2 (2.25%) Juniper
10 2 (2.25%) Sage
11 1 (1.12%) IBM
11 1 (1.12%) Oracle
11 1 (1.12%) Salesforce.com
11 1 (1.12%) Veritas