Period
to 20 July 2019

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in the West Midlands during the 6 months to 20 July 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > West Midlands
6 months to
20 Jul 2019
Same period 2018 Same period 2017
Rank 194 228 259
Rank change year-on-year +34 +31 +2
Permanent jobs requiring a 2nd Line Support 97 79 70
As % of all permanent IT jobs advertised in the West Midlands 1.23% 0.84% 0.70%
As % of the Job Titles category 1.27% 0.87% 0.72%
Number of salaries quoted 66 75 64
West Midlands median annual salary £25,000 £25,500 £23,000
Median salary % change year-on-year -1.96% +10.87% -4.17%
10th Percentile £20,000 £20,850 £19,325
90th Percentile £37,500 £35,700 £30,000
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,616 9,059 9,742
% of permanent IT jobs with a recognized job title 96.27% 96.35% 96.75%
Number of salaries quoted 5,967 7,073 8,222
West Midlands median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £24,250 £25,000
90th Percentile £67,500 £65,000 £61,250
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

2nd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the West Midlands.

Salary trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 2nd Line Support in the West Midlands over the 6 months to 20 July 2019.

Salary histogram for 2nd Line Support in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 6 months to 20 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +49 29 £31,000 +18.10% 9
Staffordshire +16 17 £23,000 +4.55% 6
Shropshire -6 16 £21,500 -4.44% 2
Coventry +34 15 £26,344 +16.70% 2
Worcestershire -15 7 £26,000 +4.00% 4
Solihull -7 5 £23,500 -14.55% 1
Warwickshire -13 3 £43,000 +24.64%
Sutton Coldfield - 2 £19,000 - 1
Halesowen +1 1 £24,000 +11.63%
West Bromwich 0 1 - -
Dudley -2 1 £25,000 +21.95% 1
Wednesbury -3 1 £35,000 +32.08%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 July 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 58 (59.79%) Windows
2 50 (51.55%) Active Directory
3 46 (47.42%) Microsoft
4 35 (36.08%) SLA
4 35 (36.08%) ITIL
5 34 (35.05%) Problem-Solving
6 31 (31.96%) SQL
7 25 (25.77%) Microsoft Office
8 22 (22.68%) Office 365
9 20 (20.62%) Analytical Skills
10 18 (18.56%) Windows Server
10 18 (18.56%) SQL Server
11 17 (17.53%) Unix
11 17 (17.53%) Linux
11 17 (17.53%) Self-Motivation
12 16 (16.49%) Citrix
13 14 (14.43%) Line Management
14 13 (13.40%) VMware
14 13 (13.40%) Statistics
14 13 (13.40%) Lotus
14 13 (13.40%) Apple
14 13 (13.40%) EPoS
14 13 (13.40%) IBM Notes
14 13 (13.40%) Customer Requirements
14 13 (13.40%) Apple iOS
15 12 (12.37%) Process Improvement
15 12 (12.37%) Windows 10
15 12 (12.37%) MS Exchange
16 11 (11.34%) SCCM
16 11 (11.34%) Hyper-V

2nd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (13.40%) IBM Notes
2 12 (12.37%) MS Exchange
3 4 (4.12%) SharePoint
4 3 (3.09%) Exchange Server 2010
4 3 (3.09%) Skype for Business
5 1 (1.03%) Exchange Server 2013
5 1 (1.03%) SAS
5 1 (1.03%) SharePoint 2013
Applications
1 25 (25.77%) Microsoft Office
2 2 (2.06%) Microsoft Excel
3 1 (1.03%) Microsoft PowerPoint
3 1 (1.03%) MS Visio
Business Applications
1 5 (5.15%) Dynamics AX
2 1 (1.03%) Dynamics CRM
2 1 (1.03%) Infor LN
Cloud Services
1 22 (22.68%) Office 365
2 6 (6.19%) Dynamics 365
3 4 (4.12%) Microsoft Azure
4 3 (3.09%) G Suite
5 1 (1.03%) Google Docs
5 1 (1.03%) Google Sheets
Communications & Networking
1 8 (8.25%) TCP/IP
2 7 (7.22%) Firewall
3 5 (5.15%) LAN
3 5 (5.15%) WAN
4 4 (4.12%) ADSL
4 4 (4.12%) Internet
5 3 (3.09%) DNS
5 3 (3.09%) IP Telephony
5 3 (3.09%) Network Security
5 3 (3.09%) Skype
6 2 (2.06%) DHCP
6 2 (2.06%) VLAN
6 2 (2.06%) VoIP
6 2 (2.06%) VPN
7 1 (1.03%) iSCSI
7 1 (1.03%) SAN
7 1 (1.03%) Wi-Fi
Database & Business Intelligence
1 18 (18.56%) SQL Server
2 1 (1.03%) MySQL
2 1 (1.03%) SQL Server 2000
2 1 (1.03%) SQL Server 2005
2 1 (1.03%) SQL Server 2014
Development Applications
1 1 (1.03%) JIRA
General
1 11 (11.34%) Finance
1 11 (11.34%) Retail
2 7 (7.22%) Games
3 3 (3.09%) Manufacturing
4 2 (2.06%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.03%) Middleware
1 1 (1.03%) Web Services
1 1 (1.03%) XML
Miscellaneous
1 20 (20.62%) Analytical Skills
2 17 (17.53%) Self-Motivation
3 13 (13.40%) EPoS
4 7 (7.22%) Data Centre
5 4 (4.12%) Mobile Games
6 3 (3.09%) Video Conferencing
7 2 (2.06%) Driving Licence
8 1 (1.03%) Management Information System
Operating Systems
1 58 (59.79%) Windows
2 18 (18.56%) Windows Server
3 17 (17.53%) Linux
3 17 (17.53%) Unix
4 13 (13.40%) Apple iOS
5 12 (12.37%) Windows 10
6 9 (9.28%) Windows 7
7 5 (5.15%) Windows Server 2012
7 5 (5.15%) Windows Vista
8 4 (4.12%) Windows 8
9 3 (3.09%) Windows Server 2008
10 1 (1.03%) AIX
10 1 (1.03%) CentOS
10 1 (1.03%) Ubuntu
10 1 (1.03%) Windows Server 2003
10 1 (1.03%) Windows XP
Processes & Methodologies
1 35 (36.08%) ITIL
2 34 (35.05%) Problem-Solving
3 14 (14.43%) Line Management
4 13 (13.40%) Customer Requirements
4 13 (13.40%) Statistics
5 12 (12.37%) Process Improvement
6 11 (11.34%) Root Cause Analysis
7 9 (9.28%) Service Delivery
8 6 (6.19%) Break/Fix
8 6 (6.19%) ERP
9 4 (4.12%) ITIL V3
9 4 (4.12%) Migration
9 4 (4.12%) Problem Management
9 4 (4.12%) Software Deployment
10 3 (3.09%) Asset Management
10 3 (3.09%) DNA
11 2 (2.06%) Capacity Management
11 2 (2.06%) Change Control
11 2 (2.06%) ITSM
11 2 (2.06%) Time Management
Programming Languages
1 31 (31.96%) SQL
2 2 (2.06%) C
3 1 (1.03%) C#
3 1 (1.03%) JavaScript
3 1 (1.03%) PL/SQL
Qualifications
1 3 (3.09%) Microsoft Certification
2 2 (2.06%) MCP
2 2 (2.06%) MCSA
3 1 (1.03%) Degree
3 1 (1.03%) MCSE
3 1 (1.03%) SC Cleared
3 1 (1.03%) Security Cleared
Quality Assurance & Compliance
1 35 (36.08%) SLA
2 6 (6.19%) ISO 9001
3 1 (1.03%) GDPR
3 1 (1.03%) ISO/IEC 20000
System Software
1 50 (51.55%) Active Directory
2 11 (11.34%) Hyper-V
3 4 (4.12%) VMware Infrastructure
4 1 (1.03%) Terminal Services
4 1 (1.03%) VMware Server
Systems Management
1 11 (11.34%) SCCM
2 3 (3.09%) AirWatch
2 3 (3.09%) Microsoft Data Protection Manager
3 1 (1.03%) Microsoft Intune
Vendors
1 46 (47.42%) Microsoft
2 16 (16.49%) Citrix
3 13 (13.40%) Apple
3 13 (13.40%) Lotus
3 13 (13.40%) VMware
4 5 (5.15%) Sophos
5 4 (4.12%) AVG
5 4 (4.12%) Kaseya
6 3 (3.09%) Bloomberg
6 3 (3.09%) CommVault
6 3 (3.09%) Fidessa
6 3 (3.09%) Remedy
6 3 (3.09%) Reuters
7 2 (2.06%) Cisco
7 2 (2.06%) ServiceNow
8 1 (1.03%) Google
8 1 (1.03%) Infor
8 1 (1.03%) Meraki
8 1 (1.03%) Northgate
8 1 (1.03%) Salesforce.com