Period
to 20 July 2017

The median annual salary for a 2nd Line Support was £23,000 in advertised job vacancies in the West Midlands during the 6 months to 20 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > West Midlands
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 255 253 217
Rank change year-on-year -2 -36 +8
Permanent jobs requiring a 2nd Line Support 70 93 113
As % of all permanent IT jobs advertised in the West Midlands 0.70% 0.75% 1.01%
As % of the Job Titles category 0.72% 0.78% 1.05%
Number of salaries quoted 64 87 115
West Midlands median annual salary £23,000 £24,000 £22,500
Median salary % change year-on-year -4.17% +6.67% -4.26%
10th Percentile £19,325 £20,000 £19,750
90th Percentile £30,000 £32,200 £27,250
England median annual salary £27,500 £27,000 £26,000
% change year-on-year +1.85% +3.85% +1.96%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 9730 11911 10810
As % of all permanent IT job vacancies advertised in the West Midlands 96.68% 96.19% 96.41%
Number of salaries quoted 8211 9475 9037
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,000 £23,500 £23,000
90th Percentile £61,250 £63,750 £62,500
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

2nd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the West Midlands.

Salary trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 2nd Line Support in the West Midlands over the 6 months to 20 July 2017.

Salary histogram for 2nd Line Support in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 6 months to 20 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +13 17 £26,800 +7.20% 1
Staffordshire +8 9 £22,250 -6.32% 1
Coventry +9 6 £20,500 -8.89%
Worcestershire -4 6 £23,991 -0.04% 2
West Bromwich +4 4 £22,500 -10.00%
Solihull -8 4 £25,000 +5.26%
Shropshire +6 3 £23,991 +11.58%
Warwickshire +24 2 £25,000 -7.27%
Walsall +12 2 £26,750 +6.49%
Dudley +10 2 £21,000 +2.44%
Herefordshire - 2 £22,000 -
Sutton Coldfield -1 1 £25,000 +13.64%
Willenhall - 1 £21,000 -
Wolverhampton - 1 £22,000 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 July 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 54 (77.14%) Windows
2 42 (60.00%) Microsoft
3 40 (57.14%) Active Directory
4 26 (37.14%) Microsoft Office
5 24 (34.29%) VMware
6 23 (32.86%) MS Exchange
6 23 (32.86%) Citrix
7 22 (31.43%) Windows Server
8 18 (25.71%) ITIL
9 16 (22.86%) TCP/IP
9 16 (22.86%) Windows Server 2008
9 16 (22.86%) Windows Server 2012
10 15 (21.43%) Firewall
11 14 (20.00%) SQL
11 14 (20.00%) Office 365
12 13 (18.57%) DHCP
12 13 (18.57%) Windows 7
13 12 (17.14%) SQL Server
13 12 (17.14%) Windows Server 2003
14 11 (15.71%) SharePoint
15 10 (14.29%) Windows 10
15 10 (14.29%) DNS
16 9 (12.86%) LAN
16 9 (12.86%) Driving Licence
17 8 (11.43%) WAN
17 8 (11.43%) Hyper-V
17 8 (11.43%) SCCM
17 8 (11.43%) VMware Infrastructure
18 7 (10.00%) Manufacturing
18 7 (10.00%) CCNA

2nd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (32.86%) MS Exchange
2 11 (15.71%) SharePoint
3 6 (8.57%) Exchange Server 2010
4 5 (7.14%) Exchange Server 2003
5 4 (5.71%) Exchange Server 2013
5 4 (5.71%) IBM Notes
5 4 (5.71%) IIS
6 3 (4.29%) SharePoint 2013
7 1 (1.43%) Skype for Business
Applications
1 26 (37.14%) Microsoft Office
2 5 (7.14%) Microsoft Excel
3 1 (1.43%) Microsoft PowerPoint
Business Applications
1 3 (4.29%) Dynamics AX
2 1 (1.43%) BPCS
Cloud Services
1 14 (20.00%) Office 365
2 2 (2.86%) Amazon AWS
2 2 (2.86%) Microsoft Azure
Communications & Networking
1 16 (22.86%) TCP/IP
2 15 (21.43%) Firewall
3 13 (18.57%) DHCP
4 10 (14.29%) DNS
5 9 (12.86%) LAN
6 8 (11.43%) WAN
7 6 (8.57%) VPN
8 5 (7.14%) VoIP
9 4 (5.71%) Wi-Fi
10 2 (2.86%) Broadband
10 2 (2.86%) Cisco ASA
10 2 (2.86%) Internet
10 2 (2.86%) WebEx
11 1 (1.43%) ADSL
11 1 (1.43%) Intranet
11 1 (1.43%) Remote Desktop
11 1 (1.43%) SAN
11 1 (1.43%) VLAN
11 1 (1.43%) Wireless
Database & Business Intelligence
1 12 (17.14%) SQL Server
2 3 (4.29%) SQL Server 2005
3 1 (1.43%) SQL Server Reporting Services
Development Applications
1 2 (2.86%) SQL Server Management Studio (SSMS)
General
1 7 (10.00%) Manufacturing
2 4 (5.71%) Advertising
3 3 (4.29%) Billing
3 3 (4.29%) Finance
3 3 (4.29%) Legal
4 1 (1.43%) Automotive
4 1 (1.43%) French Language
4 1 (1.43%) German Language
4 1 (1.43%) Polish Language
4 1 (1.43%) Retail
4 1 (1.43%) Spanish Language
4 1 (1.43%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.86%) .NET
1 2 (2.86%) ASP.NET
1 2 (2.86%) CGI
2 1 (1.43%) EDI
Miscellaneous
1 9 (12.86%) Driving Licence
2 3 (4.29%) Enterprise Storage
2 3 (4.29%) Management Information System
3 2 (2.86%) EPoS
3 2 (2.86%) Replication
4 1 (1.43%) Blackberry
4 1 (1.43%) Computer Science
4 1 (1.43%) Fat Client
4 1 (1.43%) Smartphone
4 1 (1.43%) Thin Client
Operating Systems
1 54 (77.14%) Windows
2 22 (31.43%) Windows Server
3 16 (22.86%) Windows Server 2008
3 16 (22.86%) Windows Server 2012
4 13 (18.57%) Windows 7
5 12 (17.14%) Windows Server 2003
6 10 (14.29%) Windows 10
7 6 (8.57%) Android
8 5 (7.14%) Apple iOS
9 4 (5.71%) Windows 8
10 1 (1.43%) Windows Phone
10 1 (1.43%) Windows XP
Processes & Methodologies
1 18 (25.71%) ITIL
2 4 (5.71%) Problem Management
3 3 (4.29%) Continuous Improvement
3 3 (4.29%) Process Improvement
4 2 (2.86%) Disaster Recovery
4 2 (2.86%) ERP
4 2 (2.86%) Escalation Management
4 2 (2.86%) Performance Analysis
4 2 (2.86%) Presales
4 2 (2.86%) SQL Optimisation
5 1 (1.43%) Break/Fix
5 1 (1.43%) Change Management
5 1 (1.43%) Electronic Trading
5 1 (1.43%) Incident Management
5 1 (1.43%) Information Security
5 1 (1.43%) People Management
5 1 (1.43%) Project Management
5 1 (1.43%) Project Planning
5 1 (1.43%) Service Management
5 1 (1.43%) Technical Analysis
Programming Languages
1 14 (20.00%) SQL
2 4 (5.71%) C#
3 3 (4.29%) Java
4 2 (2.86%) C++
4 2 (2.86%) PHP
4 2 (2.86%) PowerShell
4 2 (2.86%) VB
4 2 (2.86%) VBA
Qualifications
1 7 (10.00%) CCNA
1 7 (10.00%) Cisco Certification
1 7 (10.00%) ITIL Certification
2 4 (5.71%) Microsoft Certification
3 2 (2.86%) Degree
3 2 (2.86%) MCSE
4 1 (1.43%) Computer Science Degree
4 1 (1.43%) MCDST
4 1 (1.43%) MCSA
4 1 (1.43%) MCTS
Quality Assurance & Compliance
1 5 (7.14%) SLA
System Software
1 40 (57.14%) Active Directory
2 8 (11.43%) Hyper-V
2 8 (11.43%) VMware Infrastructure
3 3 (4.29%) XenApp
4 2 (2.86%) vSphere
5 1 (1.43%) Microsoft Virtual Server
5 1 (1.43%) Virtual Servers
Systems Management
1 8 (11.43%) SCCM
2 3 (4.29%) vCenter Server
3 1 (1.43%) Backup Exec
Vendors
1 42 (60.00%) Microsoft
2 24 (34.29%) VMware
3 23 (32.86%) Citrix
4 6 (8.57%) Barracuda Networks
4 6 (8.57%) Cisco
5 4 (5.71%) Lotus
6 2 (2.86%) BT
6 2 (2.86%) Oracle
6 2 (2.86%) Veeam
7 1 (1.43%) Apple
7 1 (1.43%) Bomgar
7 1 (1.43%) HP
7 1 (1.43%) QAD
7 1 (1.43%) Sage
7 1 (1.43%) SAP
Droitwich, Worcestershire
Kingfisher Consultancy
Salary: £25000 - £27000 per annum + Excellent Benefits - Free Parking
Posted: 2 days ago
Bromsgrove
Applause IT Ltd
Salary: £18000 - £23000 per annum + benefits
Posted: 7 days ago