Period
to 27 February 2020

The median annual salary for a 2nd Line Support was £25,500 in advertised job vacancies in the West Midlands during the 6 months to 27 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > West Midlands
6 months to
27 Feb 2020
Same period 2019 Same period 2018
Rank 191 220 228
Rank change year-on-year +29 +8 +19
Permanent jobs requiring a 2nd Line Support 66 73 92
As % of all permanent IT jobs advertised in the West Midlands 1.03% 0.92% 0.93%
As % of the Job Titles category 1.07% 0.96% 0.96%
Number of salaries quoted 58 60 84
West Midlands median annual salary £25,500 £26,250 £25,000
Median salary % change year-on-year -2.86% +5.00% +4.17%
10th Percentile £19,500 £20,475 £20,825
90th Percentile £32,150 £31,500 £30,525
England median annual salary £28,000 £28,000 £27,500
% change year-on-year - +1.82% +1.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 6,172 7,627 9,578
% of permanent IT jobs with a recognized job title 96.00% 95.77% 96.74%
Number of salaries quoted 5,150 5,792 7,567
West Midlands median annual salary £45,000 £44,000 £40,000
Median salary % change year-on-year +2.27% +10.00% -
10th Percentile £26,250 £26,000 £23,750
90th Percentile £72,500 £70,000 £66,250
England median annual salary £52,500 £51,000 £50,000
% change year-on-year +2.94% +2.00% +5.26%

2nd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the West Midlands.

Salary trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 2nd Line Support in the West Midlands over the 6 months to 27 February 2020.

Salary histogram for 2nd Line Support in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 6 months to 27 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +1 17 £21,000 -12.50% 2
Birmingham +37 16 £26,750 -13.71% 3
Warwickshire -6 8 £31,250 -10.71% 2
Worcestershire +12 6 £27,500 - 2
Solihull -2 5 £26,000 -5.88% 1
Shropshire +20 3 £23,000 +8.24% 2
West Bromwich -7 3 £26,500 -
Walsall - 3 £25,500 -
Dudley 0 2 £27,500 +10.00% 1
Coventry +8 1 £22,500 +11.11% 2
Smethwick - 1 £25,500 -
Willenhall - 1 £25,000 - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 27 February 2020, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 49 (74.24%) Windows
2 34 (51.52%) Microsoft
2 34 (51.52%) Active Directory
3 27 (40.91%) Office 365
4 24 (36.36%) MS Exchange
5 23 (34.85%) Microsoft Office
6 18 (27.27%) Citrix
7 16 (24.24%) DNS
8 15 (22.73%) SLA
8 15 (22.73%) LAN
8 15 (22.73%) VMware
9 14 (21.21%) TCP/IP
9 14 (21.21%) Windows Server
10 13 (19.70%) ITIL
11 12 (18.18%) VMware Infrastructure
12 11 (16.67%) Exchange Server 2010
12 11 (16.67%) Windows 10
13 10 (15.15%) Exchange Server 2013
13 10 (15.15%) Windows Server 2008
14 9 (13.64%) SCCM
15 8 (12.12%) Hyper-V
15 8 (12.12%) Apple
15 8 (12.12%) Problem-Solving
16 7 (10.61%) Terminal Server
16 7 (10.61%) DHCP
16 7 (10.61%) Veeam
17 6 (9.09%) Azure
17 6 (9.09%) Cisco
17 6 (9.09%) Finance
17 6 (9.09%) Symantec

2nd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (36.36%) MS Exchange
2 11 (16.67%) Exchange Server 2010
3 10 (15.15%) Exchange Server 2013
4 1 (1.52%) Exchange Server 2007
Applications
1 23 (34.85%) Microsoft Office
2 3 (4.55%) Microsoft Excel
3 2 (3.03%) Microsoft PowerPoint
Cloud Services
1 27 (40.91%) Office 365
2 6 (9.09%) Azure
3 1 (1.52%) AWS
Communications & Networking
1 16 (24.24%) DNS
2 15 (22.73%) LAN
3 14 (21.21%) TCP/IP
4 7 (10.61%) DHCP
5 5 (7.58%) WAN
6 4 (6.06%) Firewall
7 3 (4.55%) VLAN
7 3 (4.55%) VPN
7 3 (4.55%) Wireless
8 2 (3.03%) Internet
8 2 (3.03%) NAS
8 2 (3.03%) SAN
Database & Business Intelligence
1 4 (6.06%) SQL Server
2 1 (1.52%) MS Access
General
1 6 (9.09%) Finance
2 4 (6.06%) Retail
3 2 (3.03%) Telecoms
4 1 (1.52%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (4.55%) XML
Miscellaneous
1 4 (6.06%) Data Centre
2 3 (4.55%) Analytical Skills
3 2 (3.03%) Driving Licence
3 2 (3.03%) Self-Motivation
4 1 (1.52%) Management Information System
4 1 (1.52%) Replication
Operating Systems
1 49 (74.24%) Windows
2 14 (21.21%) Windows Server
3 11 (16.67%) Windows 10
4 10 (15.15%) Windows Server 2008
5 5 (7.58%) Windows 7
6 4 (6.06%) Windows XP
7 2 (3.03%) Android
7 2 (3.03%) Windows Server 2012
7 2 (3.03%) Windows Vista
8 1 (1.52%) Linux
8 1 (1.52%) Mac OS
8 1 (1.52%) Unix
8 1 (1.52%) Windows Server 2003
Processes & Methodologies
1 13 (19.70%) ITIL
2 8 (12.12%) Problem-Solving
3 5 (7.58%) Change Control
3 5 (7.58%) Coaching
4 4 (6.06%) Configuration Management
4 4 (6.06%) ITIL V3
4 4 (6.06%) Mobile Device Management
5 3 (4.55%) Innovative Thinking
5 3 (4.55%) Service Delivery
6 2 (3.03%) Asset Management
6 2 (3.03%) Change Management
6 2 (3.03%) Infrastructure Engineering
6 2 (3.03%) Mentoring
6 2 (3.03%) Portfolio Management
7 1 (1.52%) Capacity Management
7 1 (1.52%) Continuous Improvement
7 1 (1.52%) DNA
7 1 (1.52%) Incident Management
7 1 (1.52%) Server Building
7 1 (1.52%) Time Management
Programming Languages
1 3 (4.55%) PowerShell
2 1 (1.52%) SQL
2 1 (1.52%) VBA
Qualifications
1 4 (6.06%) Microsoft Certification
2 3 (4.55%) CCNA
2 3 (4.55%) Cisco Certification
2 3 (4.55%) MCSA
2 3 (4.55%) MCSE
2 3 (4.55%) SC Cleared
2 3 (4.55%) Security Cleared
3 2 (3.03%) A+ Certification
3 2 (3.03%) MCP
3 2 (3.03%) Network+ Certification
4 1 (1.52%) DBS Check
4 1 (1.52%) MCITP
4 1 (1.52%) MCTS
Quality Assurance & Compliance
1 15 (22.73%) SLA
2 4 (6.06%) Cyber Essentials
2 4 (6.06%) ISO/IEC 27001
System Software
1 34 (51.52%) Active Directory
2 12 (18.18%) VMware Infrastructure
3 8 (12.12%) Hyper-V
4 7 (10.61%) Terminal Server
5 4 (6.06%) Firmware
6 3 (4.55%) XenApp
6 3 (4.55%) XenDesktop
7 2 (3.03%) Microsoft Virtual Server
7 2 (3.03%) Virtual Servers
8 1 (1.52%) VMware Server
Systems Management
1 9 (13.64%) SCCM
2 6 (9.09%) McAfee ePO
3 4 (6.06%) AirWatch
3 4 (6.06%) Microsoft Intune
4 2 (3.03%) Cisco Prime
4 2 (3.03%) Norton AntiVirus
4 2 (3.03%) SCOM
5 1 (1.52%) Backup Exec
5 1 (1.52%) ZABBIX
Vendors
1 34 (51.52%) Microsoft
2 18 (27.27%) Citrix
3 15 (22.73%) VMware
4 8 (12.12%) Apple
5 7 (10.61%) Veeam
6 6 (9.09%) Cisco
6 6 (9.09%) McAfee
6 6 (9.09%) Symantec
7 5 (7.58%) Dell
7 5 (7.58%) HP
7 5 (7.58%) Samsung
8 4 (6.06%) Becrypt
8 4 (6.06%) ServiceNow
9 3 (4.55%) Juniper
10 2 (3.03%) Acronis
10 2 (3.03%) SolarWinds
11 1 (1.52%) CheckPoint
11 1 (1.52%) NetApp
11 1 (1.52%) Remedy
11 1 (1.52%) Sophos