Period
to 24 January 2018

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in Solihull during the 6 months to 24 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
West Midlands > Solihull
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 43 40 48
Rank change year-on-year -3 +8 +14
Permanent jobs requiring a Support Analyst 27 19 9
As % of all permanent IT jobs advertised in Solihull 5.67% 4.25% 1.76%
As % of the Job Titles category 5.87% 4.36% 1.85%
Number of salaries quoted 27 24 8
Solihull median annual salary £26,000 £34,500 £32,500
Median salary % change year-on-year -24.64% +6.15% +35.42%
10th Percentile £20,800 £31,325 £22,125
90th Percentile £30,200 £38,750 £35,750
West Midlands median annual salary £26,000 £28,000 £28,500
% change year-on-year -7.14% -1.75% +3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Solihull. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Solihull
Permanent vacancies in Solihull with a recognized job title 460 436 486
% of permanent IT jobs with a recognized job title 96.64% 97.54% 94.92%
Number of salaries quoted 419 390 424
Solihull median annual salary £41,000 £39,500 £40,000
Median salary % change year-on-year +3.80% -1.25% +6.67%
10th Percentile £23,500 £23,500 £24,750
90th Percentile £67,500 £63,825 £58,750
West Midlands median annual salary £40,000 £40,000 £40,000

Support Analyst
Job Vacancy Trend in Solihull

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Solihull.

Job vacancy trend for Support Analyst in Solihull

Support Analyst
Salary Trend in Solihull

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Solihull.

Salary trend for Support Analyst in Solihull

Support Analyst
Salary Histogram in Solihull

The salary distribution of IT jobs citing Support Analyst in Solihull over the 6 months to 24 January 2018.

Salary histogram for Support Analyst in Solihull

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Solihull

For the 6 months to 24 January 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Solihull region featuring Support Analyst in the job title.

1 25 (92.59%) Microsoft
2 23 (85.19%) Active Directory
3 20 (74.07%) MS Exchange
3 20 (74.07%) Enterprise Storage
4 16 (59.26%) Windows
5 15 (55.56%) VMware
6 13 (48.15%) Problem Management
6 13 (48.15%) VMware Infrastructure
6 13 (48.15%) Hyper-V
6 13 (48.15%) EqualLogic
6 13 (48.15%) Process Improvement
6 13 (48.15%) Firewall
6 13 (48.15%) Management Information System
6 13 (48.15%) NetApp
6 13 (48.15%) Dell
6 13 (48.15%) Citrix
7 12 (44.44%) Microsoft Office
8 8 (29.63%) Line Management
8 8 (29.63%) Change Management
8 8 (29.63%) Cisco
9 7 (25.93%) Office 365
9 7 (25.93%) Microsoft Azure
9 7 (25.93%) Windows Server
10 6 (22.22%) ITIL
11 4 (14.81%) Data Centre
11 4 (14.81%) SAN
12 3 (11.11%) Finance
13 2 (7.41%) Telecoms
13 2 (7.41%) Service Delivery
13 2 (7.41%) Internet

Support Analyst Skill Set
Co-occurring IT Skills in Solihull by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (74.07%) MS Exchange
Applications
1 12 (44.44%) Microsoft Office
2 2 (7.41%) Microsoft Excel
Cloud Services
1 7 (25.93%) Microsoft Azure
1 7 (25.93%) Office 365
Communications & Networking
1 13 (48.15%) Firewall
2 4 (14.81%) SAN
3 2 (7.41%) Internet
General
1 3 (11.11%) Finance
2 2 (7.41%) Telecoms
3 1 (3.70%) Back Office
Miscellaneous
1 20 (74.07%) Enterprise Storage
2 13 (48.15%) Management Information System
3 4 (14.81%) Data Centre
Operating Systems
1 16 (59.26%) Windows
2 7 (25.93%) Windows Server
Processes & Methodologies
1 13 (48.15%) Problem Management
1 13 (48.15%) Process Improvement
2 8 (29.63%) Change Management
2 8 (29.63%) Line Management
3 6 (22.22%) ITIL
4 2 (7.41%) CRM
4 2 (7.41%) Service Delivery
5 1 (3.70%) Incident Management
5 1 (3.70%) ITIL V3
5 1 (3.70%) Service Desk Management
Qualifications
1 2 (7.41%) Microsoft Certification
2 1 (3.70%) MCITP
2 1 (3.70%) MCTS
System Software
1 23 (85.19%) Active Directory
2 13 (48.15%) Hyper-V
2 13 (48.15%) VMware Infrastructure
Vendors
1 25 (92.59%) Microsoft
2 15 (55.56%) VMware
3 13 (48.15%) Citrix
3 13 (48.15%) Dell
3 13 (48.15%) EqualLogic
3 13 (48.15%) NetApp
4 8 (29.63%) Cisco