2nd Line Support Analyst Job Trends in South Wales
Second Line Support Analyst
Wales > South Wales
The median Second Line Support Analyst salary in South Wales is £35,000 per year, according to job vacancies posted during the 6 months leading to 12 November 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 12 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 101 | - | - |
| Rank change year-on-year | - | - | - |
| Permanent 2nd Line Support Analyst jobs | 5 | 0 | 0 |
| As % of all permanent jobs in South Wales | 0.22% | - | - |
| As % of the Job Titles category | 0.23% | - | - |
| Number of salaries quoted | 5 | 0 | 0 |
| Median annual salary (50th Percentile) | £35,000 | - | - |
| Wales median annual salary | £35,000 | - | - |
All Permanent IT Job Roles
South Wales
For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts in South Wales matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.
| 6 months to 12 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent job adverts in South Wales matching a recognised job title | 2,130 | 691 | 832 |
| % of permanent job adverts matching a recognised job title | 92.49% | 87.69% | 97.31% |
| Number of salaries quoted | 1,391 | 512 | 529 |
| 10th Percentile | £30,000 | £26,250 | £30,000 |
| 25th Percentile | £36,750 | £33,500 | £35,000 |
| Median annual salary (50th Percentile) | £55,000 | £50,000 | £48,000 |
| Median % change year-on-year | +10.00% | +4.17% | -4.00% |
| 75th Percentile | £70,000 | £60,000 | £62,365 |
| 90th Percentile | £80,000 | £75,000 | £75,000 |
| Wales median annual salary | £52,000 | £50,000 | £45,000 |
| % change year-on-year | +4.00% | +11.11% | -2.62% |
2nd Line Support Analyst Job Vacancy Trend in South Wales
Historical trend showing the proportion of permanent 2nd Line Support Analyst job postings relative to all permanent IT jobs advertised in South Wales.
2nd Line Support Analyst Salary Trend in South Wales
Salary distribution trend for 2nd Line Support Analyst job vacancies in South Wales.
2nd Line Support Analyst Job Locations in South Wales
The table below looks at the demand and provides a guide to the median salaries quoted in 2nd Line Support Analyst jobs within the South Wales region over the 6 months to 12 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Caerphilly | - | 5 | £35,000 | - | |
| 2nd Line Support Analyst Wales |
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2nd Line Support Analyst Skill Set Top 24 Co-Occurring Skills & Capabilities in South Wales
For the 6 months to 12 November 2026, 2nd Line Support Analyst job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent 2nd Line Support Analyst job ads across the South Wales region.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Active Directory | 80.0% | 4 |
| 1 | AWS | 80.0% | 4 |
| 1 | Azure | 80.0% | 4 |
| 1 | Client Onboarding | 80.0% | 4 |
| 1 | Customer Service | 80.0% | 4 |
| 1 | DHCP | 80.0% | 4 |
| 1 | DNS | 80.0% | 4 |
| 1 | Entra ID | 80.0% | 4 |
| 1 | Hyper-V | 80.0% | 4 |
| 1 | Infrastructure Engineering | 80.0% | 4 |
| 1 | ITIL | 80.0% | 4 |
| 1 | LAN | 80.0% | 4 |
| 1 | Microsoft | 80.0% | 4 |
| 1 | Microsoft 365 | 80.0% | 4 |
| 1 | Microsoft Intune | 80.0% | 4 |
| 1 | PowerShell | 80.0% | 4 |
| 1 | Problem-Solving | 80.0% | 4 |
| 1 | Systems Management Server (SMS) | 80.0% | 4 |
| 1 | VMware | 80.0% | 4 |
| 1 | VMware Infrastructure | 80.0% | 4 |
| 1 | WAN | 80.0% | 4 |
| 1 | Wi-Fi | 80.0% | 4 |
| 1 | Windows | 80.0% | 4 |
| 1 | Windows Server | 80.0% | 4 |
2nd Line Support Analyst Skill Set Co-Occurring Skills & Capabilities in South Wales by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | 2nd Line Support Engineer | 100.0% | 5 |
| 1 | IT Support Analyst | 100.0% | 5 |
| 1 | IT Support Engineer | 100.0% | 5 |