Period
to 21 November 2017

The median annual salary for a 1st Line Support Analyst was £24,000 in advertised job vacancies in the South West during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
England > South West
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 313 319 335
Rank change year-on-year +6 +16 -12
Permanent jobs requiring a 1st Line Support Analyst 20 27 28
As % of all permanent IT jobs advertised in the South West 0.19% 0.25% 0.24%
As % of the Job Titles category 0.20% 0.26% 0.24%
Number of salaries quoted 11 27 26
South West median annual salary £24,000 £19,000 £20,500
Median salary % change year-on-year +26.32% -7.32% +6.49%
10th Percentile £17,000 £17,000 £17,000
90th Percentile £25,000 £30,000 £24,000
England median annual salary £21,500 £22,375 £21,500
% change year-on-year -3.91% +4.07% +1.18%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 10082 10518 11474
% of permanent IT jobs with a recognized job title 97.52% 96.98% 97.11%
Number of salaries quoted 8354 8888 9712
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,713 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

1st Line Support Analyst
Job Vacancy Trend in the South West

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for 1st Line Support Analyst in the South West

1st Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in the South West.

Salary trend for 1st Line Support Analyst in the South West

1st Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the South West region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -29 7 £24,000 -4.00%
Wiltshire +3 6 £22,250 +23.61% 1
Devon - 6 £17,000 -
Gloucestershire +23 1 £21,500 +13.16%
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 22 Co-occurring IT Skills in the South West

For the 6 months to 21 November 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 1st Line Support Analyst in the job title.

1 11 (55.00%) ITIL
2 8 (40.00%) Microsoft
2 8 (40.00%) Windows
3 6 (30.00%) EPoS
4 4 (20.00%) Customer-Centric Approach
4 4 (20.00%) Task Automation
4 4 (20.00%) Configuration Management
4 4 (20.00%) Active Directory
4 4 (20.00%) MCP
4 4 (20.00%) Telecoms
4 4 (20.00%) Incident Management
5 1 (5.00%) Linux Command Line
5 1 (5.00%) Asset Management
5 1 (5.00%) Cisco Certification
5 1 (5.00%) CCNA
5 1 (5.00%) Linux
5 1 (5.00%) CRM
5 1 (5.00%) LAN
5 1 (5.00%) WAN
5 1 (5.00%) HTTP
5 1 (5.00%) Service Management
5 1 (5.00%) Service Delivery

1st Line Support Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (5.00%) HTTP
1 1 (5.00%) LAN
1 1 (5.00%) WAN
General
1 4 (20.00%) Telecoms
Miscellaneous
1 6 (30.00%) EPoS
2 1 (5.00%) Linux Command Line
Operating Systems
1 8 (40.00%) Windows
2 1 (5.00%) Linux
Processes & Methodologies
1 11 (55.00%) ITIL
2 4 (20.00%) Configuration Management
2 4 (20.00%) Customer-Centric Approach
2 4 (20.00%) Incident Management
2 4 (20.00%) Task Automation
3 1 (5.00%) Asset Management
3 1 (5.00%) CRM
3 1 (5.00%) Service Delivery
3 1 (5.00%) Service Management
Qualifications
1 4 (20.00%) MCP
2 1 (5.00%) CCNA
2 1 (5.00%) Cisco Certification
System Software
1 4 (20.00%) Active Directory
Vendors
1 8 (40.00%) Microsoft